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128 CroisiEurope Cruise Reviews

My wife are from Melbourne, Australia and discovered this cruise on the internet. We have just completed a wonderful 7 night cruise of the Douro River Valley from Porto to Salamanca and back on Croisi Europe’s 132 passenger vessel the ... Read More
My wife are from Melbourne, Australia and discovered this cruise on the internet. We have just completed a wonderful 7 night cruise of the Douro River Valley from Porto to Salamanca and back on Croisi Europe’s 132 passenger vessel the ‘Gil Eanes’. Whilst Croisi Europe is a French cruise line there were passengers from France, England, Australia, New Zealand, USA, Denmark, Germany, Austria and Brazil. From our friendly Welcome Aboard till disembarkation the crew attention and service was outstanding. The Gil Eanes is a modern ship (built 2015) with compact but comfortable rooms and good bathroom. Rooms on the two upper decks have large sliding windows. A spacious lounge, dining room and sun deck with pool all provide for comfortable relaxation. Wines, beer, mixer drinks and the daily cocktails are free throughout the day. The food was a consistently high standard befitting a top restaurant with every evening menu themed to the local area and entertainment. The cruise passes through several impressive locks raising the ship up to 36 metres each time. Good value excursions are offered with excellent English speaking guides each day enabling us to explore many historic, scenic and cultural highlights. The Douro wines are wonderful and the scenery is stunning! Overall Croisi Europe offer a great value, high standard cruise. Read Less
Sail Date August 2018
I wanted a small ship experience and I was also keen to try out a French ship - I was travelling with my children and they all learn French at school and I thought it would be a good chance for them to practice with natives! And this was a ... Read More
I wanted a small ship experience and I was also keen to try out a French ship - I was travelling with my children and they all learn French at school and I thought it would be a good chance for them to practice with natives! And this was a family sailing too, so I thought there might be some other kids on board for them to befriend. In the event there weren't many other children (though there were some) but my children still spoke French to plenty of the adults who were very friendly and chatted to them in the tender boats or in the pool on the sun deck. It was lovely. And there were some English-speakers on the boat too, so that was fun and they were sat on the table next to us in the restaurant. What did we like about the cruise? We LOVED the food - it was 10/10 gourmet superb and mealtimes were an absolute delight. At first we thought it was too much having a 3-course meal for lunch as well as dinner, but we soon got used to it. And it ended up being much healthier, because none of us snacked between meals which is very unusual for my children! We also loved that the ship stopped in more than one port on some days and that we could just hop off and explore somewhere new for a couple of hours, get back onboard for lunch, then arrive at 2pm somewhere new for the afternoon. It was great fun and really diverse, especially as we loved all the stops. Mljet with its saltwater lakes was awesome. Hvar (like a French St. Tropez) was also great. Vis had a great beach. Split is awesome. Ditto dubrovnik and Kotor where we hiked up to the fortifications which was a real challenge in all that heat. And it was always nice to come back to our ship. The staff were all very friendly and one of our onboard higlights was the first show the staff put on for us! Another highlight was me winning a game played on sun deck whilst at sea. It was a fluke, but I got presented with a bottle of bubbly at dinner that night which was lovely! There was a pool and exercise bikes on the sun deck which was a bonus and suprise considering this is such a small boat. Back to the food - there were a couple of really special touches that I've never had on another ship. One was a BBQ on the sun deck for dinner, whilst we were docked in Split and the other was breakfast on sun deck as we sailed into the stunning bay of Kotor in Montenegro. We only did one shore excursion, preferring otherwise to go it alone, because I didn't think my kids would thank me for dragging them around churches/monasteries. The one place I was so grateful we went it alone was in Mljet where there are two saltwater lakes in the national park. Had we done the excursion there is would have cost about $250 for the four of us. Instead, I just paid for us all to enter the park ($50 approx) and then we walked by oursleves to the lakes where we swam for an hour and a half in one of the most stunning places I have ever swum. Had we done the excursion we wouldn't have had time to swim and would have just seen the glorious lakes and then taken a little boat to a monastery. The shore excursion we DID do was from Sibenik to the Krka National Park. Instead of doing the classic tour (really for the less unadventurous person) we did a new 'dynamic' excursion which was slightly longer, with lots of hiking throug this park which was STUNNING as well as time to swim in one of the park's famous waterfalls. This wasn't cheap this excursion, but it was worth every penny. We had a great day! Read Less
Sail Date August 2018
My wife and I selected this cruise because we had heard good things about the value of CroisiEurope and we really wanted to see the Rhine river region. Before taking the cruise we looked at the reviews on this site and other sites and ... Read More
My wife and I selected this cruise because we had heard good things about the value of CroisiEurope and we really wanted to see the Rhine river region. Before taking the cruise we looked at the reviews on this site and other sites and everything was mostly positive - this was our experience as well. We stayed in room 362, which is on the upper deck, and I would definitely recommend it to anyone who can afford the extra cost. The room was pretty spacious for a river cruise ship and the big windows meant you could lie in bed and just watch the river go by. We ate almost all our meals onboard. Breakfast was a buffet with breads, eggs, cereal, yogurt and fresh fruit everyday. Lunch and Dinner were a variety of things but it is worth noting (as it does on this site) that the boat is French so you need to like that food. There were many Spaniards on our cruise who didn't love the food (or the hours that they served it). Upon check-in you are assigned a table for the whole cruise, these are also the people you go on excursions with. I don't know what you do if you don't like them, we really enjoyed our table-mates. The staff onboard the ship was incredible. They did a great job of looking out for us and also were really accommodating to my wife who was 7 months pregnant. The one thing I have to warn others about is the itinerary - you need to make sure you manage your expectations around it. My wife and I knew that there would be lots of sailing and not a lot of time onshore and that meant that we were very happy with the cruise. There were others onboard who clearly hadn't done their homework and thus they were disappointed by the schedule. Remember, a river cruise boat isn't like an ocean boat - you don't have as much to do on the river boat. You need to bring your own entertainment or enjoy watching the scenery or you could be very bored. Read Less
Sail Date July 2018
After many ocean cruises we thought we would try a river cruise and booked this one through Archers Holidays. We were very very please with the ship, the food, the excursions but above all the attitude, friendliness and professionalism of ... Read More
After many ocean cruises we thought we would try a river cruise and booked this one through Archers Holidays. We were very very please with the ship, the food, the excursions but above all the attitude, friendliness and professionalism of the crew in all departments. The cabin provided ample space and was clean and comfortable. The bathroom was a little tight on space but again very clean with plenty of towels and toiletries. The food was excellent and as the menu is available in advance it was easy to let the Purser know when there was something you did not eat. I am not a great fish eater and had a fabulous steak one day to replace a fish dish at lunchtime. The service in all areas was first class and every member of the team made you feel like an individual. Ok some of the entertainment was low key but always well presented and supported local artistes. Read Less
Sail Date July 2018
We chose this cruise because our travel operator came to our development and presented this cruise to us. We were a group of 12 friends and neighbors. Even though the ship has cabins for 22 passengers, I would think 14-16 would be the max ... Read More
We chose this cruise because our travel operator came to our development and presented this cruise to us. We were a group of 12 friends and neighbors. Even though the ship has cabins for 22 passengers, I would think 14-16 would be the max ideal. There is one handicapped cabin on the main deck. All others are below deck down a fairly wide spiral staircase. There is no elevator so one must be able to go up and down the staircase. The common areas are very well appointed. The dining room is large and employs white linen tablecloths. The lounge has very comfy seating with a bar area tucked in the corner. There are outside tables and chairs under umbrellas, and a hot tub on the main deck. There is an upper sun deck which is available only when the ship is docked. The crew was outstanding! There are only six of them--captain, 1st mate, purser, chef, server, and housekeeper. Sometimes they wear different hats as there is always a bartender. It's amazing what only six crew can do. Every day after the appointed breakfast hour, we would go out on one or two excursions. These would be to churches, monasteries, working farms, vineyards, wineries etc. We would return to refreshment, lunch, and the afternoon was free to nap, enjoy the passing scenery, the process of going through locks (of which there were many), read, and relax. At a couple of towns where we docked, we were able to take out the plentiful on-board bicycles and ride down the bike paths. Dinner was at 7:30 pm. Because it didn't get dark until at least 10 pm, we were able to avail ourselves of some of the games like petanque which the ship carries. The food ranged from very good to outstanding. Breakfast is for the most part European. The breads are fantastic. The chef tries to use locally grown and produced products when he can. A few times a crew member was sent with us on our excursions into town to get fresh items at the markets. They try very hard to accommodate dietary restrictions, but for the most part, there is one appetizer, one salad, one main course, and one dessert. At lunch, an informative cheese course of 2 cheeses is presented. There is a "gala" dinner on the last night which was outstanding! Dress is casual. For the "gala" dinner, long pants and a button down shirt is about how dressy it gets. I do not think this is a vacation for young children unless you have a whole group of like-minded families, reserve the entire ship, and bring your own entertainment. I would go on another of Croisi's canal/river cruises. It was a great experience! Read Less
Sail Date June 2018
One of the best family cruise lines, all the crew and staff as always did a great job wish that other lines would follow there example nothing was too big or too small for them to do for you all you had to do was ask great entertainment ... Read More
One of the best family cruise lines, all the crew and staff as always did a great job wish that other lines would follow there example nothing was too big or too small for them to do for you all you had to do was ask great entertainment and a wonderful crew show which I joined in a great laugh all tours great with great guides would recommend Croisieurope to all our friends nice friendly ship Named after the owner Gerard Schmitter, A stop over in Amsterdam before leaving port then again an overnight before leaving Only wish the did longer cruises say about 14 days from Amsterdam to Vienna which we did two Years go ,.And the food what can I say every meal fantastic, quick service and always with a smile never a sad face on any of the stall, Keep up the great work thankyou Croisieurope for everything Read Less
Sail Date June 2018
We came upon this cruise through the tour company we use in Los Angeles and decided to join. We embarked in Passau, Germany and meandered through one of the most beautiful rivers in the world to Budapest, Hungary. Our cabin was a tad ... Read More
We came upon this cruise through the tour company we use in Los Angeles and decided to join. We embarked in Passau, Germany and meandered through one of the most beautiful rivers in the world to Budapest, Hungary. Our cabin was a tad small particularly the bathroom, but it served the purpose. We were well taken care of by the crew members and were specially pleased with the fine dining experience throughout the trip. Lunches and dinners were mostly 3 courses and beautifully served with paring wines. Staff was efficient and courteous, especially, when some of us had special dietary requirements. Though we were only a handful of non-French speaking group, the crew made sure we understood the announcements (French followed by English). Shore excursions were also arranged for our English speaking group and all the guides spoke perfect English. The only misgiving we had was the lack of accommodations for those with physical disabilities. When on shore excursions, most able bodied passengers simply ignored some folks in our English speaking group with visible disabilities. They would hurry to get on the coach and took all the front seats thus making it very challenging for those with limited physical abilities to make it to the remaining seats in the back of the coach. I am not sure if they take physical disability in France as seriously as we do in the States but it is the fact that simply can't be overlooked. Other than that, we had a near perfect experience during the cruise and appreciated all the work the chef, and the entire crew did to make our trip a pleasant and memorable one. We look forward to joining another one of Croisi's cruises and hope the cruise line would also aggressively expand its marketing efforts to the West Coast to make it easier for us to make direct bookings. Thanks again! Read Less
Sail Date May 2018
We were curious about Eastern Europe, and Croisieurope's itinerary seemed the most interesting. Mostly older French-speaking passengers, with a sizable Spanish contingent. Only six English-speakers, but Omer the cruise director kept ... Read More
We were curious about Eastern Europe, and Croisieurope's itinerary seemed the most interesting. Mostly older French-speaking passengers, with a sizable Spanish contingent. Only six English-speakers, but Omer the cruise director kept us informed and made sure there were English-speaking guides on the excursions. (Although my French is limited - 30 night school classes 25 years ago - I found myself understanding nearly everything by the end of the week). Excellent food and interesting excursions with good guides. A low-key and pleasant eight days. Shore excursions were generally very good. Was somewhat disappointed that the Constanta tour didn't include the beach, and the "included" noon meal could have been skipped -- large restaurant catering to tour groups with mediocre food and slow service. We would have happily paid for our own meal at a beachfront restaurant. Also, the Bucharest tour seemed very rushed, possibly of necessity. There was no time to do justice to the outdoor folk museum. Read Less
Sail Date May 2018
I want to say that, in general, we enjoyed our cruise immensely. The Loire Princesse is very well designed and appointed and kept in excellent condition. The staff are all lovely and the food, as I had expected from our previous ... Read More
I want to say that, in general, we enjoyed our cruise immensely. The Loire Princesse is very well designed and appointed and kept in excellent condition. The staff are all lovely and the food, as I had expected from our previous experience of Croisi, was excellent. We do, however, have some criticisms, which we have passed on to the cruise company. These relate, in the main, to the excursion programme generally and to some excursions in particular. Firstly, though, when booking I would advise you to check out the cabin allocated to you very carefully before you accept it. The paddle wheels are quite noisy when running, so I would advise trying not to be too close to them. The other thing is that there are a number of cabins on both decks that are smaller than standard, due to the stairs between decks. We noticed that cabin 234, for example, which happens to be the one that we were originally allocated by Croisi before, at our request, we got changed to 243, is one of those smaller cabins. I have to say that we would not have been at all happy if we had had to keep cabin 234 and only found out that it was smaller when we got there! In regard to the excursions, firstly, some general comments. As English speakers, we felt that we were disadvantaged by some of the guides who translated only a fraction of their French commentary into English. The notable exception to this was the guide Jean-Louis, whom we felt made every effort in that respect, switching between French and English commentary much more frequently than the others. We also had some concerns that one of the coach drivers spent an awful lot of his time speaking to the passengers with a microphone in one hand and only one hand on the steering wheel; even when executing turns, and negotiating roundabouts! It seemed to us that, on occasions, he was trying to usurp the function of the guide, and rather liked the sound of his own voice. We have suggested that if it is the intention that drivers should provide commentary, then for the safety of passengers, they should be provided with hands free microphones so that they can keep both hands on the wheel! We felt, in general, that the excursion plan was a little too intensive, especially with so many early starts. I appreciate that we could have opted to not have taken the whole excursion package, but it is very difficult to know, beforehand, which excursions will really be worth going on, and which it would really be no loss to miss. We believe, also, that the planning and execution of some of the individual excursions could be improved. These are our comments on the particular excursions that we took. Guerande - The visit to Guerande itself was lovely. The visit to the Salt pans was mediocre. The English translation here was particularly sparse. As there were other passengers who did the "dynamique" tour, so that the coach had to return to Guerande to pick them up, it would have been nice if we had had the option for some free time in Guerande instead of the Salt pans. Nantes tour - We felt that less than a third of what our guide Eva said in French was actually translated into English. She also went into far too much detail in places. At the cathedral she must have spent at least 20 to 30 minutes going into every single detail of the tomb of Duchesse Anne's parents! Even French people were getting bored and wandering off. At the castle, it would have been better to have had a shorter guided tour and some free time to visit the walls and Royal rooms or, as there were only a few English, perhaps to have supplied them with the audio guides and arranged to meet later. Erdre cruise - This was OK but I did not think it was worth the price to sit in a closed-in river boat on uncomfortable plastic seats. It was impossible to take any good pictures through the glass windows, but whenever they were opened, there was an overpowering smell of fuel. Muscadet Road tour - From here on in Jean-Louis was our guide and the quality of guiding, and ratio of English translation improved immensely. The visit to Clisson was pitched perfectly in terms of timing and content. The visit to Cassemichère was also very good, with three very nice wines offered for tasting. Saumur & the Cadre Noir - This excursion was a little disappointing. The visit to Saumur consisted only of seeing the town hall and the castle, fairly briefly, from the outside, before moving on to the riding school. There we were ushered directly into the arena to take up our seats. I have to say that I feel that we have seen better horse displays and it was disappointing that, although the audience was clearly an international one, commentary was solely in French. Angers - The castle was interesting but we felt that far too much time was taken up in explaining almost every individual panel of the Apocalypse Tapestry. Again, a lot of people seemed to be getting bored and wandering off. An option here to either stay with the guide or for some free time to explore other aspects of the castle and meet up later would have been welcomed. The short walk through Angers and look in the Cathedral after the castle visit was interesting. Castles of the Loire - A very full and quite tiring full day excursion, basically at least 10 hours away from the boat. The two castles and one garden visited, though, were all delightful. Corniche Angevine - We felt that there really was not much substance to this excursion, other than the visit to Domaine FL and the wine tasting there, which took up a large part of the excursion time, although the scenery was pleasant enough and there were a number of short stops to see specific things. For us, a wine tasting that early in the morning did not seem ideal. Unfortunately, we were not alone in feeling that the wines offered for tasting were not very palatable, judging by the amount that was being tipped away by everybody, rather than being drunk! Finally, so as not to finish on a negative note, I would just reiterate that we had a really lovely time, but we hope that, perhaps, improvements might be made in the excursions, and particularly for English speakers, as a result of the detailed comments that we have made. We have already seen that Croisi are commissioning a number of new boats over the next couple of years, so we will be looking at their itineraries in due course, with great interest. Read Less
Sail Date May 2018
The ship itself was nice and clean. Our cabin was a decent size. The beds were extremely comfortable!! We had the upper French balcony. The food was excellent except for the breakfast. There were either very soupy scrambled eggs or ... Read More
The ship itself was nice and clean. Our cabin was a decent size. The beds were extremely comfortable!! We had the upper French balcony. The food was excellent except for the breakfast. There were either very soupy scrambled eggs or boiled. I thought there would be more pastries. There just wasn't much variety. We went in april-the Amsterdam to Antwerp cruise. You couldn't see much scenery-being it is so flat and usually built up along the canals.They usually had the top sun deck closed off. They did let us up there when we asked-when we were going through the locks. The gift shop was only open for about 1 hr. a day and it was total chaos. So you couldn't even look at anything. We were English speakers along w/ 6 others on the ship. It was not an issue other than sometimes ordering drinks. Embarking was very smooth and fast. Staff were helpful. Not much to do on the ship but fine for a short river cruise. On ours there was not a mix of ages if that is important. The excursions were good and well run. The bus they used was very nice. Read Less
Sail Date April 2018
This cruise was a convenient short cruise out of Paris. The ship was clean, well maintained and attractive. The lounge and sun deck had ample space for socializing and viewing the scenery. The food choices were limited to chef's ... Read More
This cruise was a convenient short cruise out of Paris. The ship was clean, well maintained and attractive. The lounge and sun deck had ample space for socializing and viewing the scenery. The food choices were limited to chef's choice rather than a full menu at lunch and dinner, but what was served was delicious, plated in a lovely fashion and served with excellent service. Dietary restrictions could be accommodated. This cruise offers complementary wine and drinks which is a great value. The quality of the complimentary wines was so good that we never felt the need to upgrade to premium choices. Also, the complimentary wine varied at each meal to carefully pair with the cuisine of the meal. The breakfast buffet had a full variety of choices to suit any palate or diet. The shore excursions were included in the price of the cruise. On this itinerary there was scenic cruising in the morning through bucolic villages in Normandy. Then there was an afternoon excursion. The guides hired for the excursions were all knowledgeable and passionate. While we were 2 of 4 native English speakers on the cruise, most of the staff spoke English and we never felt excluded or lacking in information. There was also a TV channel in English so that we could read about the days activities. In fact the staff went out of their way to ensure that we were included in all activities. There were amusing games in the lounge before lunch and dinner as well as evening activities. The gala dinner was fabulous and made for a memorable birthday celebration for us. Overall a lovely experience and excellent value. We will definitely travel with CroisiEurope again! Read Less
Sail Date April 2018
My wife and I just returned from a last minute 8 day trip to Italy (bucket list checked). We were interested in both Venice and river cruise and happened upon Croisi. I checked the regular sites for reviews and found very little, but went ... Read More
My wife and I just returned from a last minute 8 day trip to Italy (bucket list checked). We were interested in both Venice and river cruise and happened upon Croisi. I checked the regular sites for reviews and found very little, but went ahead and booked. Very glad we did. We sailed on the Michelangelo in Venice April 4-8. First of all, the boat/hotel manager (Herve) is an excellent host. He could not have been more friendly, informative and organized. He is very customer service oriented indeed. The boat was spotlessly clean, the food very tasty, the tours exceptional and the overall experience delightful. We will definitely cruise on Croisi again. You board the boat very near the main cruise port, but on a very nice quay away from the hustle/bustle adjacent a typical Venice neighborhood. When all passengers are on board the first night, it then moves on to an even better location on a quay just a few minutes walk to St. Marks Square and all of Venice. We walked for hours each day directly from the boat in beautiful neighborhoods. The passenger mix on our cruise was perhaps 60% German and the remainder French (except the two Brits and two other Americans whom we shared a dining table with - they were all very nice and it was good to have companions to share with at meals). You will not go hungry or thirsty. The food is very good with a nice breakfast buffet and three course lunch and dinner. It is a French line, so lots of meat and sauces. Wine, beer and liquor flow freely. The rooms are small compared to cruise ship standards and the bathrooms even smaller, but for us this didn't matter as the location, ambiance, entertainment and tours were excellent. I read one review that complained about the lack of cruising the boat actually does, however it is exactly what is listed in the Croisi itinerary - but yes, its more of a floating hotel than what most are used to for a cruise. We went on to Florence and Rome, where we did day tours and there is no question that Venice and Croisi were the highlight. Read Less
Sail Date April 2018
The Madeleine is a barge that runs between Lagarde and Strasbourg (or return) in the Alsace region of France. Whilst the barge can accommodate 22 passengers, we were lucky that there were only 10 of us. We did have a problem at the ... Read More
The Madeleine is a barge that runs between Lagarde and Strasbourg (or return) in the Alsace region of France. Whilst the barge can accommodate 22 passengers, we were lucky that there were only 10 of us. We did have a problem at the beginning because the company didn't provide very good directions for our collection at Strasbourg station - we were all in different places! A map with clear instructions would help. The food was exquisite as they served us food local to the region. Wine was included with lunch and dinner. Lunch also included beautiful cheeses which they described prior to the meal. We spent most of our time either 1. relaxing in the lounge as we passed through the many locks 2. walking or cycling on the tow path or in the quaint villages 3. Participating in the excursions they arranged for us. The entire journey was very relaxing, the staff friendly and helpful. We just loved it and highly recommend it as a wonderful, relaxing way to see a small region of France. Read Less
Sail Date September 2017
Just finished a cruise on the Anne Marie, from Arles to Sete. We thoroughly enjoyed it and miss it already. All of the crew preformed excellently. However, I want to acknowledge the exceptionally excellent work of Chef Pierre (Peter) and ... Read More
Just finished a cruise on the Anne Marie, from Arles to Sete. We thoroughly enjoyed it and miss it already. All of the crew preformed excellently. However, I want to acknowledge the exceptionally excellent work of Chef Pierre (Peter) and the host Zolton. Chef Pierre's food offerings were, for each meal, comparable with the best food I have tasted anywhere. All of the other passengers agreed. Our host, Zolton, was always cheerful and accommodating. His description of the wines and the cheese course were both educational and entertaining. I would have been happy to stay aboard the Anne Marie eating Chef Pierre's food and drinking Zolton's wine, but there were some great excursions to historical sites and points of interest.. The only excursion I would suggest that you avoid is the one to the salt factory at Auigues Morts. Just tour the ancient town. It's walking distances from thge barge dock. Read Less
Sail Date August 2017
After many enjoyable river cruises we wanted to try hotel barge cruising. We were not disappointed. Cruising the Rhone-Sete canal and the Rhone between Sete and Arles on the Anne Marie met and often exceeded our expectations. We booked ... Read More
After many enjoyable river cruises we wanted to try hotel barge cruising. We were not disappointed. Cruising the Rhone-Sete canal and the Rhone between Sete and Arles on the Anne Marie met and often exceeded our expectations. We booked through UK based, Blue Water Holidays, which gave a high probability that we would be with English speakers. The barge carries a total of 22 passengers and 6 crew. The dining room, lounge, and terrace are all spacious enough to accommodate everyone. The cabins are small but very functional, with enough storage for a 6 night cruise. Dress code is casual. Our chef, Pierre, entertained us with 3-course lunches and dinners, as well as a buffet style breakfast. Our cruise director, Zoltan, also educated us each lunchtime with his knowledge of the various cheeses from the region. Daily excursions ashore had the same guide for the whole cruise, which I understand is normal practice, although not necessarily the same guide week to week. Our guide was Miriam, who did an excellent job keeping us organized and informed with her knowledge of the region and its customs. In summary, a very enjoyable experience, and one we will hope to replicate on the other itineraries that Croisi-Europe offers. Read Less
Sail Date July 2017
The moment we arrived on board till the time we left we were looked after like royalty, nothing was too much trouble for Sonia (Hotel Manager) and her staff. The whole ship was immaculate, the food and presentation was magnificent. The ... Read More
The moment we arrived on board till the time we left we were looked after like royalty, nothing was too much trouble for Sonia (Hotel Manager) and her staff. The whole ship was immaculate, the food and presentation was magnificent. The cabin (246 on the middle deck) was so clean, with a full picture window, not that we spent much time there. At each served meal, the staff correctly served the ladies firstly every time. The main places we visited were fabulous, Vienna, Bratislava and of course Budapest. Walking through these lovely places in gorgeous weather, although tiring in 32 degrees was a wonderful experience, even smaller places like Melk, Kalocsa and Esztergom were interesting. We also enjoyed the cruising aspect of the trip, just looking at what goes on on the bank and listening and watching bird life.What a fabulous trip, we cannot recommend this ship and company highly enough, we will without a shadow of doubt be travelling with Croisi Europe via Mercury again. Thank you Sonia and team for making this trip such an unforgettable experience. Read Less
Sail Date July 2017
I had a really great 7 night trip on the CroisiEurope Beethoven on July 14, and my non-cruising husband enjoyed it too!! We left from and returned to Vienna on the Danube River. We were 2 of 5 Americans on the boat with the rest being ... Read More
I had a really great 7 night trip on the CroisiEurope Beethoven on July 14, and my non-cruising husband enjoyed it too!! We left from and returned to Vienna on the Danube River. We were 2 of 5 Americans on the boat with the rest being British, French and Danish. Language was not a problem and EVERYONE was terrifically nice and friendly. We enjoyed muddling along in English/French with the French passengers, and everyone else spoke English. There were English speaking guides and announcements. No hint of anything other than happiness to have the USA represented. As compared to Viking, the Beethoven is more homey and less elegant, without the richness of the surroundings and luxury appointments, but comfortable. Small staterooms. Minimal bathroom but functional. No verandas. French balconies with big, wide opening windows. The lounge was decorated with blown glass lamps, flowered curtains, anchor pattern turquoise rug and big sofas. Everything very clean. By the way, most alcoholic drinks and sodas were available without charge throughout the day, not just at meals. Beer and drinks seemed somewhat mild. Wine, bottled mineral water also. It was a nice touch! When I booked I unwittingly ordered the "full package" which included all excursions. I did not know there was another option and I am glad we did what we did. However other passengers, including two of the Americans, had purchased the boat trip only and there was a price list for excursions. Many of the Europeans purchased few or no exclusions and either stayed on the boat or just got off and walked around. For many, it seemed like the boat ride, good food, and activities were all they needed to be "on holiday". The excursions were good and guides varied in quality. Less structured than Viking, no fancy busses, etc. but more to the taste of my no frills husband. He and I had a wonderful time walking up to the ruined castle in Durnstein. Don't miss it if you like a bit of exercise! Food was a biggie with this group!! Your were seated with people who spoke the same language, and our table mates were from the U.K. and kept us laughing!! Breakfast was a buffet. Much less lavish and more European than Viking, with a boil your own egg station, etc. Great croissants and yogurt. The menu for lunch and dinner were posted and much discussed each day. The food was generally excellent (the duck was the best I've ever had!!) but no choices were offered at lunch and dinner. If you did not want venison steak or hake filets, too bad. I had arranged in advance with Michael Costa, the Croisi American rep to have a diabetic and pork free menu for My husband and they rose to the occasion like champs!! His plate was always lovely and they made him a different fruit plate for every meal. Some people at our table also chose to ask for a cheese plate instead of "puddings" for desert and that seemed ok. In general, no plate on the whole ship was returned to the kitchen any way except EMPTY! The "Entertainer" (cruise director?) was a young man who did everything from call bingo to teach napkin folding to open the gift shop (a big deal) to ride with the bus to the concert excursion. He was charming and a great favorite!! There were some games we did not participate in which gave points used later in an auction for prizes. We did not do this. We did attend the crew show that consisted of dancing to recorded music. It was well received as all passengers knew the crew, which was small. The room cleaners became the wait staff, so rooms had to be cleaned during buffet breakfast, etc. The real heart and soul of the ship was a lovely Portuguese woman named Sonia. She ran the whole show, doing every duty and running every aspect of the whole ship, except perhaps steering it down the river. On Viking she would have been at least 4 people. She set the friendly efficient tone of the whole trip. Incidentally she stays with the Beethoven, so anyone wishing to try Croisi will not go wrong with her!! In short, although my travel agent warned us that this company caters to local European customers and not the luxury- seeking American market, this trip was perfect for us. It was my husband's first river cruise and on Croisi I was not tempted to be a Viking know-it-all! It was different but equally enjoyable! The Danube is so beautiful and we had perfect, sunny, if somewhat hot, weather every day! The itinerary was arranged so that we sailed through gorgeous scenery and into beautiful lit-up Budapest at night twice!! We made many friends among our shipmates of all nationalities! By the way, we stayed 2 days post cruise which was just excellent. I found the hotel on trip advisor, the Beethoven Wein Hotel! Newly renovated historic building in perfect location, 3 blocks from the Opera and right next to the Nachmarkt, where we ate both nights. I booked us two concerts on line and between them, sightseeing, and the summer performance at the Spanish Riding School, we had a full schedule! Read Less
Sail Date July 2017
We boarded the ship in Tulcea, Romania. The check-in process was very efficient and the crew were very welcoming. The cases were taken by the crew to the correct cabin, and were left outside for us to take in. We had booked a cabin on ... Read More
We boarded the ship in Tulcea, Romania. The check-in process was very efficient and the crew were very welcoming. The cases were taken by the crew to the correct cabin, and were left outside for us to take in. We had booked a cabin on the upper deck, which was marketed as a stateroom with a balcony. The balcony was not my definition of a balcony. You have a window which opens and which you can lean out of onto the metal safety barriers to stop you falling overboard. To my mind a balcony means something that you can walk onto. Try walking onto this and you would be in the river. The cabin was small and a little cramped. The furniture in the cabin was cheap to put it mildly. Chipboard with a thin, plastic wood-effect covering. Also, some of the units did not fit together correctly. The beds were very comfortable and there were plenty of pillows. There were no tea or coffee making facilities in the room. Given that the bar was not staffed all day (despite being advertised as such) tea and coffee making facilities should be available in the room, or the bar staffed as advertised. The cabin was clean upon arrival, as was the very cramped bathroom. However, the cleaning during the cruise left something to be desired. Small items left on the floor were undisturbed and finger marks on mirrors remained for the majority of the cruise. Also, towels were not properly replaced - twice we had to asked for shower towels having had dirty towels removed but not replaced. The bathroom was small and very cramped. The wash basin was small, and the shower was tiny. Our shower head was broken, as was the pipe to the shower head. Despite being reported twice, this remained unrepaired throughout our cruise. The dining experience was bizarre. The ship carries approximately 160 people. Everyone was called to meals at the same time, leaving some tables waiting for service for up to 45 minutes as the norm, although at one dinner we were left an hour before food service began. The food was generally very good and well presented and despite their being no choice at meals, the ship was very good with dealing with dietary needs, provided they were given a few hours' notice. In fact, in some instances even notice at the table was not a problem. The waiters and waitresses in the restaurant were like robots. There was little interaction with guests, and we were told by several members of staff that interaction with guests was a disciplinary offence. In my view, this does not give good customer service. We did come across one of the waitresses being disciplined for providing advice on the wine to choose with our meal. The lunch would be better served as a buffet and not a three course sit down meal, but that is a personal preference. The bar staff were good and generally friendly, although there seemed a reluctance to serve the free drinks (the cruise was all-inclusive, subject to certain premium drinks not being included). The choice of wines and other drinks as part of the all inclusive package was good. The excursions arranged by the cruise company were mixed. The excursion to Bucharest was badly planned. For a city with so much recent history and so much in the city to see, the excursion to a folk museum at the expense of not really seeing the city, seemed a waste. On the other hand the trip to Novi Sad and some villages close by was excellent. The most memorable, and not for the right reason, was an excursion in Hungary. The guide was absolutely dreadful, and two of the three places chosen for visiting were just as bad. In fact, after a few minutes at the Paprika Museum we crept out for a walk around the town. The travel to the venues consisted of a constant commentary from the guide as to the crops being grown in the fields. Comments such as "On the left you see cabbages, on the right you see corn. We grow both here in Hungary" being made for 90 minutes do not help the stress levels. The on board entertainment was reasonable and the quizzes were generally good fun. The musicians in the bar were very talented, particularly the violinist. The announcements on board are vital to ensure that you are in the right place at the right time, yet there were a number of places on board where the announcements could not be properly heard - the rear bar on the upper deck and the front of the sun deck being two examples. There were two matters that gave us real cause for concern. Firstly, there were staff members allowed to bring children on board. These were in the cabin next to ours and were noisy and disruptive. If staff are to be allowed to bring children on board they should be quiet and discrete. Fare paying guests have a right to enjoy peace and quiet. If more worrying was an incident that happened to us and, we later discovered to other guests on the boat. On one occasion, upon returning from a morning excursion, we noticed that a wallet was missing. I accept that it should have been put in the safe, but what followed suggested that even this may not have been satisfactory. After reporting the incident to a senior member of cabin crew we found the wallet returned the following day following a morning excursion. I had some medication in the safe, and I used this immediately before leaving the boat for the morning excursion. On returning to the cabin just before lunch we opened the safe to find the wallet leaning against the medication. Nothing had been taken. We later became aware of other guests having money being taken from their cabin. However, upon complaining to senior cabin crew the money was returned in tact. Clearly, in our view, the cabin crew have access to the cabin safes, and use that access when they should not. Overall, the cruise was enjoyable, but some simple, no cost, measures could have improved the cruise no end. Read Less
Sail Date July 2017
Having done a river cruise last year we thought that we would try another one & consequently we went on this one. Embarkation went very smoothly, although some passengers who flew from the U K arrived too early to get on the boat ... Read More
Having done a river cruise last year we thought that we would try another one & consequently we went on this one. Embarkation went very smoothly, although some passengers who flew from the U K arrived too early to get on the boat (boarding from 4 pm) & were "dumped" in a hotel in Porto in very hot conditions 4 hours before they could board.This is hardly a good way to start a holiday as some of them had been up at 3 am. We occupied a lower deck cabin which was very clean but obviously quite small, but had the advantage of being on the same deck as the restaurant.Paying a supplement for a higher cabin is not worth the extra. Everyone is allocated a table in the restaurant which they keep for the week, which worked well for us but may not suit everyone. The standard of food overall was very good, but lunch & dinner was 4 courses with no choice other than vegy on request.We found 4 courses at lunchtime was too much when a buffet meal would have suited most people. Evening entertainment was very good with both Portugese & Spanish traditional music. As usual the excursions were a complete rip off & dont be taken in by the tour operators who try to persuade you to book a package before you go. All the trips were available on board & if anyone would like more info then e-mail me at barrylonghurst@hotmail.com. The boat only sails at night as the river is quite narrow & shallow in places & when it ties up you will find that there is no where to go ashore. The staff were friendly & efficient & mostly well trained. The overall standard of the cruise was very good & we would certainly do another one. do another one. Read Less
Sail Date July 2017
The ship was nice, cosy and well kept. Good organization of the space in the cabin with more closets. The equipment and air conditioning in the cabin were well functioning. The acoustic isolation and hygiene in the room was good. The ... Read More
The ship was nice, cosy and well kept. Good organization of the space in the cabin with more closets. The equipment and air conditioning in the cabin were well functioning. The acoustic isolation and hygiene in the room was good. The illumination inside the cabin was correct. The cabin and the catering staff were very kind and efficient but insufficient. Interesting shore excursions, but the guides were of irregular "quality". Questionable organisation of excursions (insufficient details, inattention to the profile and the age of the customers, etc.). Gastronomy of very acceptable level, but less good than in other previous journeys (5 cruises). The buffet is not a reccomendable type of meal due to the rytm of journey. Entertainment was regular and the staff was kind and helpful. The average quality vs price was good but inferior than in previous cruises in same company. The musical theme cruises could be spread in summer time. An experience to repeat once again with group of friends. Read Less
Sail Date June 2017
Much has been written in previous reviews on this website about this ship and the cruise among the islands and ports of South Dalmatia plus Kotor in Montenegro with which I entirely agree. I will just add some extra points which occur to ... Read More
Much has been written in previous reviews on this website about this ship and the cruise among the islands and ports of South Dalmatia plus Kotor in Montenegro with which I entirely agree. I will just add some extra points which occur to me. First, unlike one reviewer, we booked direct through Voyages Jules Verne. Transport to the ship and back to the airport was included in the price of our holiday and we did not have to pay anything extra. Aboard the ship, they made full use of the sundeck and one evening we had a barbecue and one morning when we were passing through many islands on the very scenic approach to Kotor, they served breakfast up there. Our cabin was on Deck 3 which was very convenient for the restaurant. The only problem was that you could hear the ship's dynamo or a similar noise all the time whether or not the ship was in dock but you quickly got used to it. I agree with one reviewer that the safe was on a top shelf. Whilst I could reach it, it was not very convenient. The food was excellent. Whilst my wife is on a diet, the restaurant manager was very accommodating and always provided an alternative if there was something she did not want to eat on the menu. It is probably a good idea to mention it to your travel agent when you are first booking which we did. There are many good tours with good English-speaking guides. Although I am slightly disabled and walk with a stick, people were very friendly and supportive. Whenever we went ashore in a ship's tender, at the time to come back on board, they used to provide fresh cold, mint tea at the landing quay. This was always welcome and refreshing. Like another reviewer we were a fairly small group, 16, of English-speaking tourists amongst mainly French people with two Americans and I think a few Germans but everyone was very friendly. To sum up, we had a very enjoyable holiday and would certainly go again. Read Less
Sail Date June 2017
It’s our first time with CroisiEurope on a 5-day Rhine river cruise in June from Strasbourg France to Cochem Germany and we thoroughly enjoyed!!! Thank you all to the hardworking and friendly crew…especially our entertainer Stephone ... Read More
It’s our first time with CroisiEurope on a 5-day Rhine river cruise in June from Strasbourg France to Cochem Germany and we thoroughly enjoyed!!! Thank you all to the hardworking and friendly crew…especially our entertainer Stephone who translated everything in English (even the trivia games so we could participate)!!! We were 5 english speaking passengers among a ship full of French speaking passengers (French & Swiss nationals). We felt very welcomed and I got a chance to polish up a bit of my French. With a little bit of French from me and some English from the fellow passengers, I didn’t feel there was any communication issue. My husband who didn’t speak any French said the same. Of course, the crew speak English and we didn’t encounter any issue. The ship M.S. France feels new (2001), well maintained and clean, our room is small but clean and functional, the meals are delicious, crew members are friendly, evening entertainment is fun, the scenery is breathtaking, the towns we visited and overnighted are picturesque, the rates are reasonable, what more can one ask for?! Well…perhaps to stay onboard a bit longer Read Less
Sail Date June 2017
I have so many great things to say about this cruise I don't even know where to begin! I usually go on two cruises a year, and have been doing so since 1968. This has been one of my favorite cruises in all my years of cruising. The ... Read More
I have so many great things to say about this cruise I don't even know where to begin! I usually go on two cruises a year, and have been doing so since 1968. This has been one of my favorite cruises in all my years of cruising. The ship was beautifully decorated... The staff, Julien and Julie, were so attentive and were readily available to address any needs, they were so kind hearted and welcoming. The room accommodations were excellent, the bathroom shower was very spacious and the bedding was very comfortable. The food in the dining room had great presentation, it was also very delicious. I would recommend this cruise to everyone, it was more than relaxing. The bar staff were also very welcoming, offering drinks. This was a very enjoyable experience. This ship is great for anyone who is looking for a calm and soothing atmosphere. I implore anyone to give it a try. Ann G Read Less
Sail Date June 2017
A friend and frequent "cruiser" told us she preferred CroisiEurope to other river cruises she had taken prior to discovering CroisiEurope. While we have been on numerable large-ship ocean cruises, this was our first River ... Read More
A friend and frequent "cruiser" told us she preferred CroisiEurope to other river cruises she had taken prior to discovering CroisiEurope. While we have been on numerable large-ship ocean cruises, this was our first River Cruise. So we took her advice, booked the Lafayette, and now share her enthusiasm! We were thrilled with our intimate cruise aboard the Lafayette. While no cabins have balconies, both levels have large windows- the larger on the second level - and all cabins are spacious with plentiful storage room for clothing and luggage. The outside upper deck has lots of table seating in sunny and shady areas as well as an abundance of lounge chairs. Lafayette's lounge and dining room, are spacious and well appointed. While most passengers were European - on our trip they were primarily French and Norwegian - the staff at all levels speak English. Breakfast is open for two hours and for those very early risers, coffee and pastries are available in the large-windowed lounge. There is one seating for lunch and dinner, the timing accommodating the return of those off-ship passengers on morning and afternoon excursions. The delicious French cuisine is beautifully presented and wine is served with both meals. In the dining room we were seated with other English speakers from Jakarta, England and New Zealand. The local guides on the excursions are very friendly and knowledgeable. Every trip has one guide who speaks English and each person receives a headset that ensures you can hear all the commentary. Many excursions begin with a narrated coach ride to the town, village or site destination. At the return of the afternoon trip you are welcomed back by the staff with a cool drink or cocktail of the day. So if you are American and looking for a River Cruise we suggest you consider CroisiEurope. We give them five stars in all categories and we plan to book another trip soon! D&B Smart Read Less
Sail Date May 2017
This was a last- minute booking. We knew the ships could be outdated - and this one was (gaudy orange walls, green carpet and shiny gold ceilings) and that the majority of people on board would be French but decided to give this company a ... Read More
This was a last- minute booking. We knew the ships could be outdated - and this one was (gaudy orange walls, green carpet and shiny gold ceilings) and that the majority of people on board would be French but decided to give this company a try. Unlike other lines, Croisi Europe does not include any trips although they say that all drinks are included - this is true unless you want any liqueurs, branded spirits, decent wine or anything but very basic port. There are daily cocktails which appear to come ready mixed and don't seem to contain much alcohol. The wine we got with meals was cheap and nasty- we found one of the bottles for €3 in a local shop. Trips are expensive and you get the impression that things are included as time-fillers rather than because they are interesting. There are no allowances for slower walkers, as there are on other lines. Smoking is allowed in all outside areas which means that everyone has to suffer when someone smokes at the front of the sun deck, which they do all the time. There is nowhere to escape from the constant noisy chatter on board. There is no choice at mealtimes, although they try to offer alternatives if you let them know you don't like something. They do try to include regional specialities. Breakfast is largely continental and is the only meal served buffet style. There were eggs and a variety of weird sausages and we even had bacon one one occasion. The river is stunning with wild, remote areas and five dams with huge locks. The canopy on the sun deck had to be lowered each time we went through the locks and for low bridges and you have to be careful not to get wet when the ship passes under the guillotine gates from which water pours as you leave the locks. The only places where there is anything to see when you stop are Regua and Pinhao. Both are small places with a few shops and cafes but neither is anything special. If you go on the excursions, the ship moves on and you miss a lot of the beautiful scenery. Porto is interesting but very hilly. It has 30-odd port houses. We didn't feel that this cruise was good value because the trips were extra. By the time you add flights and transfers onto the basic cost, it didn't work out much different from other far superior lines and would have been more expensive if you went on the trips. We did see other Croisi Europe ships which appeared to be much nicer than ours and we were told that the ship is due a re-fit at the end of the 2017 season. This is long overdue! Read Less
Sail Date May 2017
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