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1 Helpful Vote
Sail Date: April 2019
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at ... Read More
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at breakfast, etc. Other things I did not like were: most of the activities were based on sales pitches, i.e. selling diamonds, whiskey, wine, etc. Nothing that interested us. There was nothing, not even a colored egg or candy, for Easter. The chairs were always taken in the solarium -- people put towels on them and went elsewhere. The music in the buffet was loud and wailing -- not appropriate. The buffet opened at 12pm and 6pm, which I think is too late. The clam chowder had NOTHING in it but the broth -- not one clam or potato, etc. The crew served dessert at the buffet as if people weren't trusted to do it themselves. Also catsup was squirted on plates in the dining room -- again no trust. We had a concierge cabin and the hors d'oeuvres they delivered in the afternoon were a JOKE -- 4 pieces -- no bigger than a dime each. I ordered a scotch and water with a twist at the Oceanview Bar and it was served in a tall glass with a wedge of lemon. The excursion in Nassau was 3 hours, beginning at 11am, yet there was no provision for lunch. And restrooms were scarce. The worst part was it was at least a mile to walk to the bus from the ship. The pros: The concierge was very helpful, we loved the veranda, the cruise was so smooth it didn't seem like we were moving, the crew were all very nice and the dining room was spectacular. The escargot was outstanding and the hamburger at the pool grill was also very good. Read Less
Sail Date: April 2019
Staff all excellent. Food in restaurants excellent. Enjoyed the speciality restaurants. Haven’t been on Celebrity for a while as we prefer smaller ships. As this was a sort cruise at Easter there were a lot of families on board. They all ... Read More
Staff all excellent. Food in restaurants excellent. Enjoyed the speciality restaurants. Haven’t been on Celebrity for a while as we prefer smaller ships. As this was a sort cruise at Easter there were a lot of families on board. They all looked like they were having a great time, especially when the Easter Bunny made an appearance. Our only disappointment was that the times for our dinner reservations (8pm) for the speciality restaurants clashed with the evening shows and special events organized for the guests in the Suites. I would recommend you choose early (6pm) or late (9pm) dinner times if you want to see the shows. Our Suite (6130) was fine although the bathroom while functional, really needs a refit. The Michael’s concierge lounge for suite guests is very nice. It certainly provided a quiet refuge from all the young families on board. They also have a nice selection of complimentary drinks. In fact the whole suite experience is well worth the extra cost. Read Less
Sail Date: April 2019
Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, ... Read More
Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, broken phome in cabin, incomplete room service orders. Cabins attendant did not ntroduced herself, we finally saw her at the end of the second night by coinsidence. Not enough life jackets in cabin for the amount of passagers and the front desk REFUSED TO PROVIDE THE MISSIMG ONES (no joke). The food quality in the main dinning room was so poor that we went there just one night. The buffet food was fresh and the dinning area was clean but the food had no flavor. Why? The ingredients and the cooking personnel was there so what was the issue? Who knows. Hot items were cold and cold items were warm. Onboard stores did not engage with passagers interested in purchasing high ticket items. It appeared to me that the employees were there more to protect the merchadise from theft than to assist customers in a sale. Only one comedian and he was bad, no magicians, no ice carving, no cooking demonstration...NOTHING. One night show was terminated early due to technical difficulties and they did not offered to resume/finish the show at some point (ups!!, could not finish the show, sorry about your luck!!). Debarkation: somehow some passagers were able to leave the ship early, according to Celebrity, based on their return flight. Interesting because that was not mention in ther website, their daily newspaper or TV., tHE daily newspaper indicated to watch a debarkation video on the cabin TV but the video was never made available. The final statement of all expenses was never provided or offered, so I guess that you were forced to do the line at the front desk if you really wanted one. If this line cannot do the basic things right in a smaller/older ship, I can't imagine the spectacle in their newer/much bigger ships. Celebrity again? No thanks. Read Less
3 Helpful Votes
Sail Date: April 2019
Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold ... Read More
Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold out. It ended up being a drunken booze fest with no one interested in looking decent. Didnt know before this how many people you could fit into a hot tub with cocktail in hand. Makes you wonder when you watch for awhile, when someone gets out to use the bathroom. Didnt seem like it. Very low end. Comedian was pretty good and not raunchy. Show with crew was ok. Food was better than those who went on Carnival, but nothing special. Crew was pleasant but tired Sailing was smooth The wear on the ship wasnt as bad as expected but does need a refresher. Hate to judge Celebrity by this cruise but I think I am more of a Silverseas gal Read Less
3 Helpful Votes
Sail Date: April 2019
I choose this sailing just for a quick getaway with my hubby. This was my second time on this ship and the first for my husband. We were very surprised with the new terminal in Ft. Lauderdale very very nice and modern. The lunch options ... Read More
I choose this sailing just for a quick getaway with my hubby. This was my second time on this ship and the first for my husband. We were very surprised with the new terminal in Ft. Lauderdale very very nice and modern. The lunch options were good you have your pizza station, grill station in the back for meats, pasta station, other options and then salad. We decided not to go to the main dining room for dinner since it was such a short cruise and we just wanted to relax and not have to worry about getting all dressed up by a certain time and be rushed. The dinner wasn't the best in the buffet. The options were very limited and on some things I was a little disappointed but not a big deal. I guess I was okay with salads chicken and pizza. Of course in the main dining you have better options. The cakes on display were absolutely beautiful in the buffet. Unfortunately those were on display only. They do have a no sugar added section for deserts and you have several options which were not bad. I was very disappointed with the coffee shop because the deserts were always complimentary regardless if you need to purchase a drink or not. I was on this ship in November and it was free and now it's not. The breakfast at the Trellis was really good. The breakfast in the buffet was the usual stuff and as always the omelet station was super packed. We were very pleased with our inside cabin. Normally it would a real tiny cabin where we would easily run out of space but this cabin was really big and we got a corner cabin so it was even bigger. We loved it. Housekeeping was great they always do a great job, however my pillows did have boot marks on them and I couldn't find the attendant so we had to wait for the next day to get that changed. Also there was a very horrible smell throughout the lower decks of the ship which is always tough to breath that in. We loved our time in the solarium it's just so relaxing in there and that pool was so great. Loved that not too many people went in at night. The comedian was great we got to see him twice and he was great, original and kept it real the whole time. Love the fact that the casino is smoke free verses other cruise lines. This ship is not for bigger kids or teens. The camp on board is really for babies. The only thing that teens and bigger kids can do is play basketball and go in the pool. The camp that they do have for the older kids is extremely tiny so the kids actually don't even want to bother going there. The arcade is a joke. There's about 4 games that are from the 70's. This ship does not cater to kids it definitely caters to a much older crowd. All in all it was a great experience. I look forward to going back on with Celebrity on the OTHER ships and won't go back on the Infinity unless it gets revamped like the Summit is. Read Less
7 Helpful Votes
Sail Date: April 2019
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but ... Read More
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower the whole bath floor got wet! The ship was allegedly updated not long ago, don't know what they updated but they probably need to go back to the drawing board. The a/c barely kept our room comfortable, the TV didn't work most of the time, the water coming out of our of the faucet and shower was dark rust colored at times! We tried to get a glass of wine at one of the bars, the bartender moved toward us, told my wife to have a nice day and then left! What great service! With a Classic drink package and trip insurance this was a $1,200.00 two night cruise. Not cheap at all for a small cramped room, lousy service and rust colored water. We could have gone on a three night with another Cruise line for nearly 1/2 that price! Again we went with Celebrity for their reputation. We also were constantly being solicited to try one of the private, pay for what you eat on board restaurants. We didn't come on the cruise to be constantly solicited, we came to relax. The only saving grace on this cruise was having the Aqua Class private dining room. We did have a great ocean view, the food was great and our waiter Hendar was fantastic! If not for the private restaurant and great staff this would have been a total loss. For me the bottom line is save your money, go on a different cruise line or just stay home. You will be much happier, we wish we never went. Celebrity has lost our business. We will be on a competitor from now on. Read Less
3 Helpful Votes
Sail Date: April 2019
We have sailed many times with Celebrity on the Solstice class and always have a great experience. Unfortunately, Infinity did not live up to the usual level of service on our short weekend sail to the Bahamas. It is really a loss for the ... Read More
We have sailed many times with Celebrity on the Solstice class and always have a great experience. Unfortunately, Infinity did not live up to the usual level of service on our short weekend sail to the Bahamas. It is really a loss for the guests and for Celebrity. As past guests, we were excited to see this short itinerary of two nights out of Ft. Lauderdale. We hoped it could be something we could do often. We also met a number of guests who were trying out Celebrity for the first time hoping to find a new line they could call their own. The crew on Infinity let all of us down. As past guests, we won't be back on Infinity or for a short cruise. We were embarrassed for Celebrity for all the first time guests. One couple said they were headed back to Carnival for better service! The ship is older and smaller than the bigger sister ships like Reflection, Solstice, Silhouette, and Equinox - we have happily been on all of them. The size and age does not excuse some of poor cleanliness in areas like the coffee shop. It also certainly does not excuse the inattentive service of the dining room staff, the store staff, bartenders and other crew. There was no effort to talk to guests beyond the absolute minimum to get in an order or a sale. The crew was not engaged with guests even to the point of gathering among themselves to chat and block areas in the buffet. We went up to the silent disco and again, crew were chatting with each other and no one was talking to guests. We never saw the Captain or any of the Officers interacting with guests. The two days felt like time out at sea so the port charges could be avoided in between two longer cruises. It felt like the fact that guests were on board was an annoyance to the crew. The crew was busy recovering from the prior cruise and getting ready for the next sailing. It felt like we were bothering them to ask for a drink or even try to get a price on merchandise in the stores. We did enjoy the entertainment in the theater - both the comedian and the singers and dancers were great. The pool side entertainers were also very good and we enjoyed the string duo in the afternoons. The food was OK and about as good as other Celebrity ships, we just were exasperated with the slow service in the main dining room. We were also aggravated that the Classic drink package was not offered. You could only buy the Premium packages. The reason given was it was only a two night cruise so they couldn't offer the lower priced packages. Makes absolutely no sense. We did not feel that this was a good value for us and I am sure Celebrity lost out on sales that would have otherwise occurred had the full slate of drink packages been offered. We were also frequently solicited for the premium dining and spa, just about as bad as the street sales people in port. We also tried the Concierge stateroom for the first time. Thankfully, it was a very low amount to have this because it is totally not worth any extra. We were offered free champagne twice but never received it. Would never pay for it again. We will be back on the S-Class ships but will be avoiding the M-Class ships in the future, especially Infinity. Read Less
1 Helpful Vote
Sail Date: March 2019
I read reviews and the ones I read before sailing were pretty critical of the ship and food, so here is my opinion on the ship I recently sailed on. Yes, the ship’s interior stateroom I had, 6011, could have used new bedding, curtains ... Read More
I read reviews and the ones I read before sailing were pretty critical of the ship and food, so here is my opinion on the ship I recently sailed on. Yes, the ship’s interior stateroom I had, 6011, could have used new bedding, curtains and furniture, but I found it to be very clean, with very fresh sheets. The lighting in the rooms could also be updated and I did not find a plug in the bathroom. I found the food to be very good, for what they serve. Their wait staff is professional and very courteous and work very hard. If I had to make one comment in general: the workers and staff are highly trained and very diligent performing their jobs. They all spoke and were courteous. Management was in evidence in every nook and cranny. Managers were conversing with the servers and overseeing their areas constantly. If you had needed something a mangager was never far away. I said “no frills” because it’s mainly, eat, sleep, and sail. Not a lot going on onboard the ship, but it was pleasant because Celebrity is making sure the basics are being covered in service and food. I would go on Celebrity again, maybe on a different route. After all Key West and Nassau are a little tired out themselves after thousands of cruisers are dumped on their shores daily. Read Less
2 Helpful Votes
Sail Date: March 2019
We took the 4 day cruise from Fort Lauderdale to key West/Nassau. The people were very nice, the food was good and plentiful and the ship was clean. We were looking to chill out for a few days, so we didn't take any shore ... Read More
We took the 4 day cruise from Fort Lauderdale to key West/Nassau. The people were very nice, the food was good and plentiful and the ship was clean. We were looking to chill out for a few days, so we didn't take any shore excursions or see any shows on the ship - we didn't even eat at any of the specialty restaurants. We had a balcony room on Deck 6 and it was nice. Our room steward,Irwin, was the best, very accommodating. The room was large enough for us and the balcony waas nice sized. There are plenty of bars to choose from - 4 at the pool area alone. The service was good and fast. We didn't buy the drink package, so our beer and mixed drinks were 7-$10 each. We don't drink enough to make the drink package worth while. The only thing worth mentioning is that the ship needs an update. It looks like it came out of the 80's - but it didn't affect anything - the service and accommodations were good. Read Less
Sail Date: February 2019
We picked this cruise because we were celebrating my birthday and it embarked on that day. It was on my bucket list. We stayed in Ft Lauderdale previous to the cruise and enjoyed the warm weather as we are from Pennsylvania. We researched ... Read More
We picked this cruise because we were celebrating my birthday and it embarked on that day. It was on my bucket list. We stayed in Ft Lauderdale previous to the cruise and enjoyed the warm weather as we are from Pennsylvania. We researched a lot online and on you tube as to all of the rules, documentation, and cruise tips. So we were prepared for lines, waits, crowds, and frustration. We were travelling as a group of 4 adults. We boarded the ship really fast! We arrived when we were supposed to and the process was so fast we never stood still for more than 5 minutes! This was the case getting on/off @ ports and at disembarkation day. Everything went smoothly, our cabin was ready on time. Our luggage arrived without a hitch. All of our reservations were correct, The ship was beautiful. We loved the food, and service. Bars got busy and you had to wait for a drink. I am not sure I always got premium level wines/cocktails @ the bars as I had paid for the package. The activities were entertaining, like karaoke, trivia, and other type games. We enjoyed the great places to enjoy cocktails away from the loud and crowded pool area. We like the pool but did not find it as relaxing as other places on the ship. My favorite bar was the Sunset Bar at the back of the ship, live music gave it a great vibe there. We did go dancing several nights and had a great time. The silent disco is hilarious and fun, must check it out. It was 2 x on our short cruise. We enjoyed the Trolley Tour in Key West. It had rained and when we left the ship we were given unclear directions to find the trolley which made for a rough start as we got lost in the rain. Nassau was just shopping and pressure to buy, but we expected that. Maybe an excursion would have been a better call. But we returned to the ship early and enjoyed the ship. Overall this was the perfect size ship and amount of time to get a good idea if you like cruising. The ship was not too big and we found our way around. There was plenty for us to do and eat and drink. I did feel like I had fun and did relax. We have booked again with Celebrity for a longer itinerary because this cruise went so fast. I wished I had 3 more days to relax more and do everything I wanted. . Read Less

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