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4 Helpful Votes
Sail Date: December 2018
Total Epic Disappointment as the Edge was not ready for paying customers. There were so many issues during the weekend, they should be ashamed of themselves. We would have never booked a Sky Suite and gotten excited over the Retreat had ... Read More
Total Epic Disappointment as the Edge was not ready for paying customers. There were so many issues during the weekend, they should be ashamed of themselves. We would have never booked a Sky Suite and gotten excited over the Retreat had we known we were Guinea Pigs (I guess the word Preview should have alerted me). Celebrity is way more impressed with themselves than we are. The few PROS as to why I even gave 2 stars is the boarding process went smoothly, the buffet had a good variety of food, the four 'open' restaurants had a nice ambiance and the ship was pretty because it was new. So far, nothing here warrants buying a suite and having a private dining room so save your money and go for a regular room if you decide to sail the Edge. The CONS are too long to list so here are just a few: The suites are way too expensive for what you get which is almost nothing more than a regular room. My biggest disappointment is that the room I booked was NOT as described by Celebrity as I was so excited to have the bed facing the water, as that is what the Celebrity website photo showed. The bed faced the wall as did most other rooms. The rooms are tinier than the older ships! I specifically chose room 6194 as I like the rooms that 'jut' out of the boat so we did have a larger (than most) balcony with open space, whereas many other rooms have a bit larger interior room (tho still small) with virtually no balcony and enclosed by a window. We overheard many people complaining about their balconies. The Luminae 'private' restaurant was pitiful with the smallest portions I've ever seen - truly a joke. We waited over 20 minutes to sit the first day (ok, that's a busy day, I get it) but why have a private restaurant if you cannot accomodate? The next few nights we were told that 6:30-8:00 are so busy to come after 8:00pm. Frankly, we ate at the buffet almost every meal as we left Luminae starving anyway so we skipped it. The Retreat Lounge had conflicting information, some servers wanted to charge us for drinks, some didn't and one couple got charged for water which for sure was free in the lounge. No one had solid answers as they were ill-trained. Our butler was non-existent. Saw him once for 10-minutes and then ended up making my own restaurant reservations or anything I needed. Of course we got charged a large gratuity anyway.... The second day we received a letter that we had not provided a credit card and so next thing we knew they shut down our internet package. This was insane as we had proof that we gave our credit card - so Guest Relations, which was 20 people deep most of the weekend with complaints, took our credit card again, turned on our WiFi and never said much of an apology. That was a fun 30-minute activity on the ship, not..... I can go on and on but suffice to say Celebrity better get their act together as people were so mad at the inefficiencies, slow service, lack of activities, etc. and frankly while people do not spend a ton of time in the room, these are smaller than most other ships in same category. It was obvious that all they cared about was taking more and more of our money throughout the weekend and not caring if the client was satisfied. I will not sail Celebrity again as much as I used to love the brand. Read Less
3 Helpful Votes
Sail Date: December 2018
Was disappointed by several things. We are Elite level. There is no elite or suite lounge in the terminal. We were on the ship 15 minutes after arriving. We were permitted to drop off carry on luggage immediately, which was nice. the ... Read More
Was disappointed by several things. We are Elite level. There is no elite or suite lounge in the terminal. We were on the ship 15 minutes after arriving. We were permitted to drop off carry on luggage immediately, which was nice. the main pool is very long. The two Jacuzzi by the main pool are actually a deck above. This was a bad design. Who wants to walk a deck up to get in the Jacuzzi when you are sitting by the pool? The solarium has a Jacuzzi next to its pool, The pools have ladders to get into them. I was disappointed that there were not steps into the pools. RCL has steps into their solarium pools. I can handle the ladders but many older people said the ladders are difficult for them so they did not use the pools. Never saw a drink waiter in the Solarium. We had to go out to main pool bar to get drinks. We were booked into Normandie Restaurant for 3 nights. We ate there the first night. It was good. The second day I called Guest Services and said I wanted to change restaurants. They said just walk into any of the 4 main restaurants and they will accommodate you. So the second night we went to the Cosmopolitan. The hostess was gracious. We were seated in a few minutes. The third night we went to the Tuscan Restaurant. The hostess said we had to go the the Normandie because they were holding a table for us. NOT true. Guest Services told me they hold reservations for 15 minutes and then seat others. I told the hostess that Guest Services told me I could walk in. She seemed very annoyed and told me she could not even see if we could be seated for another 20 minutes. I told her to forget it and we went to the Normandie where the staff was nice. Eden was VERY weird. I think it was designed by an old hippie who use to do LSD. The entertainment was weird in the theater. I am 58. Maybe I just can not appreciate weird artsy fartsy shows. There was no Elite or Suite lounge. The gift shop was ridiculous. A tee shirt was $100, a pair of mens swim shorts was $250, etc.... The gift shop was a joke. I talked to many people on the ship who were not happy with the shop. We managed to sit on the Magic Carpet twice. Once for Sail away which was very nice. The third day we tried to get out there on the Sea day. We were told it was full. So we walked around for an hour. We came back and asked again and were denied. I went out of the deck and could see there were seats. We went back inside and when the nasty employee by the door moved to answer someone else's question we got past her and went out there. There were several seats open. I do not know what her control issues were. We were told to go to the Tuscan Restaurant on Deck 3 for a debarkation lounge. There was only one other couple there. They asked what time we would be taken off. It was 7am. We were told when the ship clears we could go up to Deck 5 and get in line to get off. So the only thing we accomplished by going to the lounge was to put us at the back of the line. None of us were happy. We told the employee in the Tuscan that RCL would walk you of first. She said she was not going to do that. So we decided to go up to Deck 5. We told the employee on that deck what happened and how we felt about it. She told us to stay by her and move next to the wall. When the ship cleared she let us leave first. I heard several other elite members in line complaining. The Cabin was nice. I thought we had plenty of storage. There are USB ports next to the bed and ports on the desk. I was glad we sailed in the 3 day preview. I will not be returning to Edge until a few things change. They do not have purell in front of restaurants. They have sinks in the buffet but many people do not use them. Just a matter of time before Noro Virus is on the ship. Read Less
3 Helpful Votes
Sail Date: December 2018
Being very early bookers of the Edge's "maiden voyage" (like many, we booked the day the itinerary was first released), my husband and I decided to add this 3-day "preview" cruise as a 1st leg to our Dec. 9th Edge ... Read More
Being very early bookers of the Edge's "maiden voyage" (like many, we booked the day the itinerary was first released), my husband and I decided to add this 3-day "preview" cruise as a 1st leg to our Dec. 9th Edge sailing. In short, we are very glad that we took the plunge, as it granted us a little more time to experience and enjoy the Edge and all of its thoughtful design features... in particular, the Edge's new Infinite Verandah (IV) cabin. Favorite public space on the ship: Eden. It's just a wonderful place to hang out and relax in during the day. I especially appreciate Celebrity setting aside 3 levels of primo public deck space so that it can be enjoyed by all... without need of booking a specialty restaurant (like Tuscan) to enjoy the gorgeous aft view. I'm looking forward to trying Eden out in the evening during our Dec 9th sailing. Other honorable mention: believe it or not... the disembarkation area on Deck 2, which is used during days in port. Very spacious. Dining: Our dining plan for this preview sailing was to experience all 4 "main" dining rooms, (which we did) -- saving the specialty restaurants for the 2nd leg of our Edge cruise. My husband booked reservations months in advance... and this worked well for us. Had we waited till we were on the ship, we would have been dining around 9 pm! It helps to book early! We dined in Cyprus the 1st evening, Normandie the 2nd, Tuscan on our final evening and Cosmopolitan one day at breakfast. We experienced no long, check-in lines ...maybe because of our early reservation time (6 pm, all 3 evenings) -- the dining rooms (as with all of Edge's interior spaces) are just gorgeous. No surprise there.... all Celebrity ships share this trait. All 3 evenings... the food was good and the service, excellent. We mostly limited our selections to the special features offered by each dining venue -- my favorite food item served was a Greek dessert offered only in Cyprus -- a simple serving of Greek yogurt topped with honey and nuts (walnuts?) -- maybe because it reminded me a little of a not-so-sweet version of the baklava that i once enjoyed as a child. We also had a few quick meals at Oceanview -- the new layout with clearly marked signs (Asian, Indian, Grill, Bakery, etc.) quickly help orient diners to areas of interest. ( The pizza did take a little while to find... since it's located aft.... away from the other buffet areas.) In fact, the directional signage throughout the ship is a big plus on the Edge. Entertainment: This is the one area that I wish was a better fit with my entertainment interests ... but this is the case, fleet wide... not just with this specific Edge sailing. In general,. I enjoy good music -- Broadway quality theater productions -- all sorts of motion picture films -- comedy... both improv and stand-up... and even an interesting lecture talk. But Celebrity theater productions... especially since they were brought in-house in 2016.... Not so much. First, the positives: the entertainment venues are all amazing. Eden (already mentioned above); the very cool 2-story nightclub called "The Club".. and, of course, the ship's main theater, which is sort of a theater in a half-round -- with no bulky columns to block the view from any seat. As for the negatives: I attended 2 of the 3 evening production shows... "The Jewelry Box" and "The Purpose" For the former, the singers were good (not always the case on Celebrity ships), the dancers and choreography, also good -- but the show's lame plot... heavy reliance on special effects.... and discordant songs (except for the final song) made the show painful to sit through. Many walked out, part way through... "The Purpose" was a collection of songs sung by a gifted singer -- Ashlie Amber Harris. I sit through 3 songs -- and because they were not to my personal taste, I ended up following others that were walking out. Summary: It's time to head to dinner and then to Eden so I'll wrap this up -- my husband and I are very glad we splurged on this cruise. Though we experienced a few hiccups -- e.g., the time of events on the Celebrity app not being the same as that printed in the daily -- The Celebrity Edge Today -- we considered it all minor. Easily forgiven. Easy to forget... especially with such a wonderful, 3-day voyage. Read Less
3 Helpful Votes
Sail Date: December 2018
Have cruised quite a bit across multiple lines so I feel that I have something to compare to. We booked this cruise for next month the day she went on sale and when the Previews came out we thought it would be a great way to try it before ... Read More
Have cruised quite a bit across multiple lines so I feel that I have something to compare to. We booked this cruise for next month the day she went on sale and when the Previews came out we thought it would be a great way to try it before boarding with our group for a week. This ship did not disappoint! All those who are ragging on every little detail, the ship is new, the technology is being updated daily, the staff is trying to learn as much as they can but so many of us are so well informed they might have a challenge catching up! Loved the elegance and beauty in so many areas....although our 3 day was filled with corporate and industry, I know the feel will be so much different when we're onboard with all the vacationing crowds...living in Vegas I know how it feels to be in a beautiful space taken over by bathing suited partiers! As soon as we boarded had to have a drink on the Magic Carpet...unfortunately we didn't get a chance to experience while sailing but will when we go back next month. The cabins are really nicely done. Had a Panoramic Oceanview (next month it'll the the Infinite Veranda) and it was nicely done...loved the technology box on the desk and the fact there's USB plugs on the side of the phone as well as one side of the bed. the outlet in the bathroom is GREAT!!! Where do you ever see a regular 110 outlet in the bathroom? And a drawer for things as well as plenty of shelf space....event little hooks in the shower for the loofah or body sponge. Loved the Martini Bar that fills the atrium although the bar stool cushions slope towards the bar so you feel like you're sliding off, and you just started drinking! Interesting that they have two sizes of Martini...the larger is $18 so when we have the drink package we'll stick to the regular $15 size. All the MDR's seem nice, we only did two but service was excellent and food was very tasty. Oceanview Buffet is gorgeous...nicely done although I'm wondering when the ship is filled how it will seem but the décor is gorgeous with multiple areas to sit and varied seating options also. And loved Le Petit Chef...was fun and interesting, not sure I'd do it over and over unless with others who wanted to experience. Visited Eden but not for more than and hour one night, show was....different? Eden Café will be a nice option for lunch and breakfast...very nice menu. Eden Bar had a very different menu, some drinks are very pricey but it's all about the experience as well! And the theatre is beautiful, much smaller than others and nicely appointed, didn't see anywhere that had a blocked view so that's perfect! Entertainment is definitely different,..and time will tell! And Rooftop Garden was beautiful, especially with entertainment; one guitarist was 'perched' inside one of the decorative items...nice relaxing area as is the Grill although not sure I'd want to pay the money to 'dine' there. Celebrity is using a new Spa company out of Miami...the Spa is HUGE and beautiful and the prices go along with that.... We had a few issues with the app. The guy in the I Lounge couldn't help so we went to guest services, a couple times, they were very very helpful and friendly, and the tech expert came out and fooled with our phones. Said they're updating the app daily and as time goes by more and more will be possible on it...like the messaging to others onboard. I think this will be a different class and experience and not the right 'cup of tea' for some...but I really believe this ship cannot be judged based on a 2 or 3 day Preview...and we all know that new ships need the 'shake down' period to figure things out...to expect everything to run smoothly right away is not the way to go...will be interested to see how my 'avid cruising friends' sailing in April will feel and what their experience will be! Read Less
3 Helpful Votes
Sail Date: December 2018
The ship is beautiful and decorated in a unique style that leans more to contemporary. Our Deluxe Oceanview cabin had a huge round opening where the top half was open and the bottom served as the railing for the verandah. The verandah was ... Read More
The ship is beautiful and decorated in a unique style that leans more to contemporary. Our Deluxe Oceanview cabin had a huge round opening where the top half was open and the bottom served as the railing for the verandah. The verandah was EXTREMELY small with just enough room to sit and not move in the 2 chairs w/mini table. Unlike other ships. the chairs on the verandah were padded and pretty stylish. The bathroom was gorgeous. Now to the cruise itself. The food quality in the dining rooms and even at the buffet was really, really good and the service/staff were superior. Always smiling, energetic and upbeat. We found the evening shows to be poor. One night a guy singing songs we have never heard except for an occasional Bruno Mars song. Another night a woman singing with backup but she seemed to be pushing a message about equality; me too; etc. We don't attend shows to hear messages about how one should think/behave. Basically the shows had little to no dancers and seemed to rely a lot on technological moving screens behind the singer. Many people walked out during the shows. The other negative was other than casino or lounging at the pool, there was nothing to do on sea day. There were hourly things listed but there were auctions, lectures on face care, acupuncture-all things that lead to selling you products. No bingo, pool games, trivia contests, no library. I think if you have more than 1 sea day you will be bored. That said, overall we did enjoy it and would book the Edge again. Read Less
3 Helpful Votes
Sail Date: December 2018
When only the best will do you have to try the new Celebrity Edge.From the magnificent terminal to the unbelievable ship itself get ready to be blown away...We had a S3 sky suite #8200 which was by far the best sky suite we have ever had ... Read More
When only the best will do you have to try the new Celebrity Edge.From the magnificent terminal to the unbelievable ship itself get ready to be blown away...We had a S3 sky suite #8200 which was by far the best sky suite we have ever had and was in fact as good as any Celebrity suite we have had on previous cruises.. Dining at the illumini was great.The food, the waiters by far the best in the whole fleet . We have tried at least seven different cruise line and sailed some forty plus times so nothing it exactly new to us or at least that's what we thought ..but a walk thru Eden or dare we say drinks on the magic carpet awakens your senses to the wonders of the sea and the ships that Celebrity sails upon it. Three days offers only a taste to wetting your plate and thier seven day offerings will also seem way to short for the full exploration of this might so well named beauty ....It does in fact take one to THE EDGE Read Less
7 Helpful Votes
Sail Date: December 2018
Review from Dec 6th preview 3 night. Bit about us, couple, both 34 and about 30+ cruises between us. Overall amazing ship and overall experience in our view. I do feel that those looking for a more traditional ship/experience may ... Read More
Review from Dec 6th preview 3 night. Bit about us, couple, both 34 and about 30+ cruises between us. Overall amazing ship and overall experience in our view. I do feel that those looking for a more traditional ship/experience may not find it on this modern ship. Modern in design and culture/vide reflected in activities, drinks, music, shows etc. Embarkation - in new Fort Lauderdale terminal was a breeze. Curb to ship on 2 mins! Using the celebrity app we completed all forms, photo and passport ahead and literally just walked on. Seapass was waiting for us at room in a sealed envelope. App was great. No issues. Stateroom - Infinite veranda. Design is subjected but we loved it. Clean, bright, modern. For two lots of storage, perhaps not for a longer cruise. Bathroom was good size, large shower. New sliding window veranda has pros and cons and won’t be everyone’s cup of tea. There are traditional balcony rooms available. We liked it as felt made room feel bigger and very airy little frames/superstructure In way of views. In port we did experience the window close and be deactivated for a few hours, I can see how this would be annoying. Dining - we didn’t get chance to try any speciality dining but the 4 main dining rooms where great. Each has 10% of the menu exclusive to that restaurants “theme” (French, Italian, Greek, contemporary American) the rest is the same across each restaurant but changes nightly. With some classics served every night. Entertainment - main shows had some great talent! Overall all the entertainment is contemporary. Think pool side DJs/singer performing vocal house mixes, club played EDM and Eden is Immersive “theatre” that millennials lap up but other just won’t get. Again we loved it just a super cool space, vibe and unique cocktails. Overall we loved everything about this ship, it is a game changer in the cruise business in our view there isn’t anything like it currently (maybe virgin voyages once they launch) and it will divide opinion especially with those used to how celebrity has done things in the past. Go with an open mind and enjoy! Read Less
7 Helpful Votes
Sail Date: December 2018
I had never been on a cruise before. A friend and fellow member of our club is a travel agent and suggested we try Celebrities EDGE. I researched the ship leading up to the cruise and couldnt wait to experience it myself. Entering ... Read More
I had never been on a cruise before. A friend and fellow member of our club is a travel agent and suggested we try Celebrities EDGE. I researched the ship leading up to the cruise and couldnt wait to experience it myself. Entering the brand new terminal built just for the Edge, i was astounded at the quick and thourough boarding process. Once onboard, I was absolutely floored by the beauty that made up this ship. Around every corner lie another feast for the eyes. The little intricacies that made up each and every room and hallway were amazing. It gave you an immense feeling of luxury and opulence the are normally reserved for the rich and privileged. I was in a constant state of wonder throughout the three day cruise. Despite what youve read in previous reviews, the Infinite Veranda Stateroom was completely functional and inviting. The bathroom and shower were much larger than what i’d envisioned. The bed WAS a king sized bed, as I sleep on one at home. Now, the infinite veranda... Opening the french doors that separated the veranda, I stepped onto the veranda equipped with 2 comfy chairs and a small coffee table. Opening the large upper window, i was greeted with the sound of moving water and a cool ocean breeze. As far as “the bar” that blocks your view while sitting, I believe the design couldve been built to deter morons from leaping from their rooms to the watery end that would await them below. I was completely cool with the design, and used it every minute i was in our cabin. Eating arrangements could’ve been better. Although we never had to wait to be seated at the open seating restaurants, we werent able to sample the fares of the premium dining facilities due to being completely booked for the entire cruise. I will be completely prepared on our next cruise with dinner reservations and spa appointments in place before embarkation. The Buffets for breakfast and lunch were awesome! The ships staff were the friendliness group of employees id ever had the pleasure of being served by. Every single member of the staff we encountered were friendly!!!! It was a total pleasure. I have nothing but great memories from the past 3 days... i have no complaints, nor regrets. This is a BRAND NEW SHIP. Little issues that others may find life altering, will be ironed out over the next few cruises. She is an amazing ocean liner, that deserves the praise she gets. And I cannot wait to walk her gang way again.... Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this ship because like most other cruisers we love Celebrity and wanted to check the new ship out. This is a five star, beautiful ship but completely different than other Celebrity ships, which it should be. As with all things, ... Read More
We chose this ship because like most other cruisers we love Celebrity and wanted to check the new ship out. This is a five star, beautiful ship but completely different than other Celebrity ships, which it should be. As with all things, change is hard and people are creatures of habit. That being said, below are the notable differences that may be helpful to hear in advance. 1. There is no longer a grand foyer area. It is called the grand plaza but it’s basically a large martini bar with plenty of seating. It takes the place of a dance floor area also. Also, it’s not open as to where all the floors can look down, I think you can only see two floors up. This area seems to serve as the gathering area for drinks before and after dinner. There is also no more gastro pub, wine bar, or rendezvous lounge. I did miss the rendezvous lounge, that was my favorite. 2. The new bar Eden is just bizarre. Perhaps I am not as trendy as some people but this place is just weird. The drinks are very pricey ( and we had a drink package) and they have caveman and fairies running around. I didnt get it, or care to be there. The space is so beautiful, I personally thought they could have an awesome bar without the silliness. Although little kids would probably love the caveman and fairies so perhaps let them play hide and seek in the daycare instead of the adults. 3. Food was outstanding, I didn’t have a bad meal. The speciality restaurants didn’t feel as secluded because everything was more open. Murano was gone, Tuscan grille was gone, both which were great. We didn’t get to try their steakhouse but heard it was nice. They say they have more regular restaurants to choose from but in reality it’s the same menu at every restaurant with the exception of a few special dishes at each. 4. The shows were good. As always, half the people like them, half don’t. 5. The lawn is gone, replaced by a rooftop bar. Rooftop bar is great but if you like laying on the lawn, you will be disappointed. 6. The pool is much better, one large pool and the whirlpools are up higher to keep it less congested and minimize kids in there. They took away the cornhole by the pool and there isn’t really a dancing area that I could see. 7. The staterooms are similar, biggest difference is the infinity patio. Not a fan, I prefer a balcony. But some may love it. 8. New fitness center is gorgeous and opened 24 hours! They should make this adjustment on all the ships. There used to be a front space on the outside of the fitness center that you could workout on, but that area is now reserved for classes only, and of course, classes are extra. 9. Spa is beautiful! However, you can’t use the amenities unless you buy a separate pass, even if you are getting a service. 10. The new magic carpet was supposed to be some cool bar that overlooks the water. News flash, the whole boat overlooks the water. I think they missed the mark on this one. 11. No glass elevator to see everything going on ( unless I missed it). 12. No library, unless I missed it. 13. In my opinion, less little spots to hang out in. 14. Ocean view cafe, so very good! I would eat here for dinner every night and be just as happy! 15. The decor changed in the coffee bar. Beautiful but different. This is just to name a few differences, I could go on and on. Here’s my suggestion; choose your vacation based on the destination, not the ship. Embrace the differences and have an open mind. Remember, it’s a vacation!! Staff as always, more then wonderful. Read Less
6 Helpful Votes
Sail Date: December 2018
Want to start by saying that overall, the ship is beautiful and we had a great experience. Many of the Celebrity lifers who will post online will be critical in part because the Edge is just very different than the rest of the fleet. But ... Read More
Want to start by saying that overall, the ship is beautiful and we had a great experience. Many of the Celebrity lifers who will post online will be critical in part because the Edge is just very different than the rest of the fleet. But different does not mean it’s bad. It’s just different which I think is what Celebrity was aiming for. True positives of the Edge are the service, the food (four general restaurants to choose from rather than just one), the resort deck, the walking/jogging track, the rooftop garden, the gym, the spa, and the martini lounge which serves as a central meeting point before dinner and the shows. Also appreciated the art work and color schemes around the ship. Only critical points are: Celebrity missed the mark with the infinity balcony but we give them credit for trying something new (people just prefer the traditional balcony), the minimums at the casino were too high (they just need to bring back a few $10 minimum tables to cater to a broader audience), and the whole Eden performance arts thing is just way too weird. While the interactive Eden performance may have some appeal to a certain crowd in NYC, London or Dubai, I bet that 90% - 95% of the ship’s customers just laughed at it and left rather quickly. Eden can stay as a nice area to relax at the back of the ship, but the whole performance thing has to go. I bet Celebrity makes this adjustment rather quickly. Overall a great ship and experience. Absolutely loved it. But advice for the Celebrity lifers is to enjoy the ship for the new experience it is, and not to compare it to the other ships in the fleet. Those other ships are still waiting for you to sail on if you prefer them better. And advice to Celebrity is to modify the Eden concept. Way too much space to waste on a concept that won’t appeal to the overwhelming majority of your customer base. Read Less

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