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Cruise Ratings
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Sail Date: April 2019
The Ship alone was great. It just came out of drydock and it was almost like a new ship. The crew were also very kind. The dining room was our issue. Our wait staff on our first night needed some training again. All of our foos was ... Read More
The Ship alone was great. It just came out of drydock and it was almost like a new ship. The crew were also very kind. The dining room was our issue. Our wait staff on our first night needed some training again. All of our foos was not correct and he seemed not to care. The food also did not taste good either. I did not expect a lot because it was a 3 day cruise but it should have been better. Our room was always clean and neet. When we got off the ship at the end we did a facial recognition system for immigration and it was a lot faster and easier. We carried our bags off and was off the ship by 8am. Over all we had fun. We do not drink much so the drink package for us was water and coffee This shop is really not for kids. Read Less
Sail Date: April 2019
The boat swayed, rocked and rolled even in calm waters. Smelled like sewage the whole trip. Even when we were docked the boat vibrated like driving down a dirt road. Seemed the bars were always understaffed, wait time could be long. ... Read More
The boat swayed, rocked and rolled even in calm waters. Smelled like sewage the whole trip. Even when we were docked the boat vibrated like driving down a dirt road. Seemed the bars were always understaffed, wait time could be long. Not sure why they would wait for your pizza order before they would make a pizza, line was long and they made pizza when you ordered It instead of a pizza buffet. Daycare was great, my 3 year old loved it! this was a great kid cruise other than the smell and swaying. I would take Carnival again but not this boat. I also didn't like the drink package, it was time consuming having to provide a drink card so they could swipe it and you had to sign a ticket afterwards, I prefer the all inclusive "free at Sea" cruises, NO Hassle! The Charleston port was kinda dingy as well compared to other ports but we could drive there saving on the costs of flights. But the drink package as about the same as our flight cost would have been so that's a wash. Read Less
1 Helpful Vote
Sail Date: April 2019
Let me start by saying we are not fussy cruisers. My wife and I take most things in stride. If your looking for a brand new ship then cruise in a new ship. This one shows her age BUT....we had a great time. This was our 40th wedding ... Read More
Let me start by saying we are not fussy cruisers. My wife and I take most things in stride. If your looking for a brand new ship then cruise in a new ship. This one shows her age BUT....we had a great time. This was our 40th wedding anniversary and we were joined by my wife's twin sister and her husband doing their 38th anniversary (kids lol). We have cruised most ship from Oasis class down. We made diamond on our trip as well. Boarding was a breeze. We got to the port at 11:00am and were on the ship by 11:30. This was the fastest embark I've ever had. Then we had a nice lunch in the Windjammer and hit the pool and the hot tub before going back to our room for muster call. We ate at the included dinning only. The first night they wanted to split us up to 2 tables. They quickly straightened it out. While the menu is a bit repetitive we still found good food to try. The wait staff was truly outstanding. The vision class of ships have a great view from most public rooms. The smoke from the casino is very noticeable in near by rooms like Boleros. Being a non smoker this was a real downer. They need better ventilation in the casino. Finally a great shout out to Luni in guest services, Gener and Inyoman our wait staff and Martin in Windjammer. These and many others made this a great cruise for me! Read Less
Sail Date: April 2019
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). ... Read More
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). Food was wonderful, private island was fun. Pool was too small and too crowded. There were actually 2 pools, one was designated for adults only and the child friendly pool was full of 4 and 5 year olds--no fun for my 14 year old. Good news is the water slides were fun and he LOVED the basketball court!! There was more than enough activities on board (we did not partake in some) and the shows were fantastic!!! My son loved the comedians--and most were family friendly! My biggest complaint is the awful dirty ashtray smell from the casino. It was gross and unavoidable. Not sure why they still allow smoking on board, kind of nerve wracking since we were in the middle of the ocean and God forbid there was a fire. We are excited for cruise # 2 next year! Beautiful ship!! Read Less
Sail Date: April 2019
This was my first time on a cruise and did not have any expectations to speak of. I had heard many pieces of advice from friends, but decided to go with the flow. The overall experience was terrific - everyone (with the exception of one ... Read More
This was my first time on a cruise and did not have any expectations to speak of. I had heard many pieces of advice from friends, but decided to go with the flow. The overall experience was terrific - everyone (with the exception of one worker ) was gracious and friendly. The dining room staff was very nice as were the servers in the buffet. The ship was very clean and the house keeping staff were wonderful. The food choices were good although the last day I did notice substitution's in my meal and the wait staff offered to exchange it but it was tasty the way it was made so I said no. Our suite served us with plenty of room and the beds as well as the sofa were comfortable. The balcony was larger than expected although we did not spend much time there it was a nice addition. We enjoyed shopping on Nassau, I did not care for the straw market , I felt they were pushy and it was overwhelming. I did enjoy food and browsing the shops the locals were very nice and helpful in suggesting cafes. I would definitely take another cruise and was very pleased with Carnival. Read Less
Sail Date: April 2019
My husband and i have cruised 7 times, including this cruise, with 3 of those on the norwegian gem and 1 time on the breakaway. We really love norwegian for the freestyle cruising and i feel like we get the most out of our money with them. ... Read More
My husband and i have cruised 7 times, including this cruise, with 3 of those on the norwegian gem and 1 time on the breakaway. We really love norwegian for the freestyle cruising and i feel like we get the most out of our money with them. The escape was the biggest ship we’ve been on and it was really nice. However, it might be because its so large that getting on and off took forever at both departure and the ports of call. We were also traveling with our toddler and spent prob 10+ hours during our cruise waiting to get on and off the ship while anxiously trying to keep him from having a meltdown on the ship- not fun. Embarkation was truly horrendous. There was some kind of issue and they made us wait in line for close to 2 hours. My son was screaming the whole time while we tried everything to quiet him and by the time we were getting on the ship i was close to tears. They do have a nursery with drop off available for babies up to 3, and the nursery attendants were really good with kids but if your kids cry for more than 10 mins (which is likely when theyre left with strangers), they buzz you on a beeper to come pick them up. Our son did well the first 2 times and the last 3 times we did a drop off to have dinner we got called back 10 mins later. Not their fault of course and im glad they told me instead of just letting him cry, and again, they were absolute sweethearts, but next time we will prob be bringing family to help watch our kids. The playroom for babies is only available for 2 hours a day on sea days, plus two 30 minute hosted activities where parents joined, so the other 10+ hours a day were spent either in our stateroom or chasing after our toddler while he ran around bumping into people. Oh and there were NO cartoon channels in the room. It was only one channel with tv shows that played randomly. Most other cruises weve been on had the food network, cartoons, hgtv, etc. We paid extra for a family mini suite which had a bath tub and that def helped a lot. But It felt like there was no where for us to go most of the days at sea but the arcade where we ended up spending $400 keeping our 22 mo old entertained. The best time we had was when we stopped at disney. This trip made me reconsider cruising with young kids. I think next time i might just go straight to disney and stay at a resprt or try a disney cruise, which might be more family friendly. Also we chose free wifi as one of our free promotional optio s but it never worked for us and i was too exhausted to figure out what was wrong. Outside of those annoyances, it was overall still a pleasant cruise. One of the times our son did okay at the daycare we were able to enjoy a nice dinner at moderno, one of their nicer restaurants. And norwegian ships are really beautiful and spacious. It wouldve been 100 times more pleasant traveling without a kid and a lot of the gripes i had would be nonexistent. Read Less
Sail Date: April 2019
We traveled on Anthem with our two sons (4 and 6) and my mom (71). We purchased The Key, and the original reason is because although my son has autism, RCI does not offer priority disembarking for ports of call. It was completely worth it ... Read More
We traveled on Anthem with our two sons (4 and 6) and my mom (71). We purchased The Key, and the original reason is because although my son has autism, RCI does not offer priority disembarking for ports of call. It was completely worth it to skip the lines getting on and off the ship. We had a special lunch at Jamie Oliver’s Italian which was just okay. Occasionally RCI would leave us treats like fruit or cookies in our stateroom, which was pleasant. And the day we disembarked, we had a fabulous special breakfast in the dining room. The VOOM internet service is the fastest at sea, which makes me feel sad for anyone using slower internet. Streaming was near impossible. I downloaded iQ app which took at least 15 minutes. If we didn’t get it with The Key I wouldn’t have paid for it. The Royal iQ app left quite a lot to be desired. It would have been nice to actually see menus for restaurants, give shop opening hours, and allow you to chat with guest services. The service set the experience apart from other vacations. Almost everyone was helpful and nice. Our dining room hostess, Elizabeth, was amazing. She really took the initiative to get to know us and our children. Every morning the boys looked forward to seeing her. Our housekeeper, Daisy, was also great. She set up the impossible pull out bed every afternoon. Adorable towel animals always accompanied our turn down service. And she always wanted to know how she could help make our stay great. We sent the boys to Adventure Ocean kids’ club, which they liked. At first they split the boys up according to age, but that made my older son with ASD uncomfortable, so the next time we asked if they could stay together and they said okay - and after that they had a wonderful time. The pools were nice and of course on a nice day you’d need to fight for a chair or encounter some children being wild or jerks. Nothing atypical. They were clean and of average size. I liked how they offer life vests for babies and little kids. The food was generally okay. Windjammer was basically cafeteria quality. Dining room was good - breakfast excellent, dinner just okay. You can get anything customized which was good for our picky children. We ate at Chops which was a disappointment, unfortunately. My steak was over cooked and the lobster bisque too salty. We were there 90 minutes and decided to skip dessert because it was taking so long. Izumi was really great, yummy ramen. The Dog House had excellent hot dogs. Jamie’s featured gummy calamari and only 4 shrimp in my pasta. The bread was good though. Everything is expensive if you want something more than what you get with your ticket. Shop prices exorbitant. $10-13 for alcoholic drinks, which were just okay. Cococay was beautiful. It’ll be better once they finish the new water park. We loved the pool. The lunch was better than on the ship. The only drawback was the super long walk, and once you get on the island there are very few paved paths, making it take forever to get anywhere, especially with little kids. The on board activities were fun. My husband and son did the iFly and enjoyed it. They liked the bumper cars and the games like table tennis and corn hole toss. We skipped roller skating after we met someone who broke her leg after someone crashed into her. We went to see “We Will Rock You” and the sound was mixed so badly our chests hurt from the bass. Combine that with rough waters and my seasickness was so bad we left 30 minutes in. The story was disappointing anyhow (not RCI’s fault) so we didn’t feel like we missed much. My younger son got a fever and we had to take him to the infirmary. It turned out to be an ear infection. What a smooth experience - I wish urgent care on land was so efficient. They saw us in triage, we waited 5 minutes more, saw the doctor, he checked our son out, and we had antibiotics. The entire encounter was less than 45 minutes. Unfortunately even with an ear infection, my son had to be quarantined to our cabin for 24 hours so we missed our excursion to Nassau. No problem, though. Our money was refunded. All in all, we had a very nice time. I’m not sure I’ll go again, just because of my seasickness. RCI runs a class act, fabulous service. Read Less
1 Helpful Vote
Sail Date: April 2019
We were a group of eight, but knew 40 people on this sailing ranging from Elementary school to adults and grandparents. Everyone had an amazing time. We were in adjoining rooms 11286 and 11288. Room 11288 was larger with an angled ... Read More
We were a group of eight, but knew 40 people on this sailing ranging from Elementary school to adults and grandparents. Everyone had an amazing time. We were in adjoining rooms 11286 and 11288. Room 11288 was larger with an angled balcony. I believe it is considered a hump room. It was set up for our children with the couch in the front and their beds in the back. I much preferred that set up, to the king bed in the front of the room of 11288 because it made the room feel smaller than necessary. By my measurements room 11288 has about 5 extra inches in width. The balconies can be partially connected, but there is still some portion blocked. But having both of them was really a nice feature. Our dining staff were exemplary and went out of their way to assist with our allergies. At no time did it feel like I inconvenienced them, and they always took my concerns and needs very seriously. I do wish they had better dessert options for dairy allergies, but I know the chef tried to come up with items. It would have been nice if they had dairy free desserts. Overall the food was good, and the service impeccable. We did the ifly and the north star. Both were really fun. Our ifly instructor was incredibly calming and funny. He helped us go beyond the basics for those that had done it before, which was really appreciated. For those in our party that were afraid, he helped them overcome their fears and succeed in creating amazing memories. We took RC excursions to NASA. They used a company with yellow shirts, although the man on our bus said we could ask any guide with a yellow shirt questions in the park, when I tried to do so, a woman with the company said I did not pay for her tour guide services, merely to ride on their bus when I asked what the best attraction for children would be. I had no idea that there were two different tour options, but that was not a pleasant response. She had not begun any tour as I would not have asked that of someone giving a tour, since we were all congregating around the main entrance I figured a question on where to go was appropriate. So be forewarned that they don't give advice. Coco cay was lovely. It is a long walk on the pier, so wear comfortable shoes. The beach is beautiful and there are plenty of chairs. The pool is fantasy. I loved the white chairs in the water, as well as the swim up bar. There are plenty of chairs with umbrellas to use. The shops have decent souvenirs. Be mindful of the trees as they are planted in cement and I unwittingly stubbed my toe on one. The Atlantis is huge. It really helps if you know where you are going. Please look for a map before going to really understand the resort layout. They have dole whips which are great, near the kids pool play space. Because of height requirements I would recommend going with children who really exceed the limits. The rides are a lot of fun, but I saw kids who were too small denied access to the slides quite miserable. Please make sure to look at the height and weight of your child to not disappoint them. I have to speak about the shows on board. While the acting, singing, stagework, anamatronics, musicians, lighting all did an excellent and amazing job, the overall stories of the shows were confusing at best, and disturbing at worse. If you have a dying family member, skip the gift. The story was terrible. We sat next to someone who saw it 10 times and still could not figure it out. It was just a terrible plot and unnecessarily sad. Spectra's Cabaret was very loud, please bring ear plugs to save your hearing. The TVs were cool, and the stage work was excellent. I enjoyed the music and the showmanship. The bumper cars were a huge, huge hit with my family. I wish we got towel animals daily, but only received two. What we did get were interesting, a frog and a dog. My in laws got a peacock. The one issue with the ship is that the elevators were always going out of order in the aft section of the ship. I spoke with maintenance in person after we were stuck inside the elevator. From speaking to numerous other guests, our experience was not isolated. The elevators would stop on floors and not open doors until someone outside of the elevator would push for the elevator. Sometimes, even when you had a floor pushed and the elevator was going in that direction, it would stop and change directions missing your floor, or not taking you to a higher level floor. The forward elevators seemed to work properly, but with a room in the aft section it made traveling slightly difficult. Overall the ship was great, the staff excellent, and the weather wonderful. We already miss being on board. We were sad to see no April 2020 ships from NJ, except a transatlantic ship which does not fulfill our spring break needs. Read Less
1 Helpful Vote
Sail Date: April 2019
Cruised with Royal Caribbean before and have had good experiences with them in the past. This is the first time on a larger ship and don’t really care for it. Embarkation went smoothly out of Bayonne. Had balcony cabin which was kept ... Read More
Cruised with Royal Caribbean before and have had good experiences with them in the past. This is the first time on a larger ship and don’t really care for it. Embarkation went smoothly out of Bayonne. Had balcony cabin which was kept very clean and stateroom attendant was excellent. All the staff was excellent. Best bet for dining is the main dining room. Ship had great comedians. Pools and jacuzzis were always crowded but that’s to be expected. Our few excursions were very poor though. Was very rushed through Kennedy Space Center and Essential Nassau was also very rushed. Wasn’t able to book private cabana or beds for coco cay. They went too fast. Best time to utilize jacuzzis and pools in Solarium is port days or dinner time. We were unable to use our balcony on one day due to maintenance and the smell was very unpleasant. That’s my only complaint in regards to our room. I do feel like you get nickel and dimed a bit. Read Less
Sail Date: April 2019
We have sailed many times with Celebrity on the Solstice class and always have a great experience. Unfortunately, Infinity did not live up to the usual level of service on our short weekend sail to the Bahamas. It is really a loss for the ... Read More
We have sailed many times with Celebrity on the Solstice class and always have a great experience. Unfortunately, Infinity did not live up to the usual level of service on our short weekend sail to the Bahamas. It is really a loss for the guests and for Celebrity. As past guests, we were excited to see this short itinerary of two nights out of Ft. Lauderdale. We hoped it could be something we could do often. We also met a number of guests who were trying out Celebrity for the first time hoping to find a new line they could call their own. The crew on Infinity let all of us down. As past guests, we won't be back on Infinity or for a short cruise. We were embarrassed for Celebrity for all the first time guests. One couple said they were headed back to Carnival for better service! The ship is older and smaller than the bigger sister ships like Reflection, Solstice, Silhouette, and Equinox - we have happily been on all of them. The size and age does not excuse some of poor cleanliness in areas like the coffee shop. It also certainly does not excuse the inattentive service of the dining room staff, the store staff, bartenders and other crew. There was no effort to talk to guests beyond the absolute minimum to get in an order or a sale. The crew was not engaged with guests even to the point of gathering among themselves to chat and block areas in the buffet. We went up to the silent disco and again, crew were chatting with each other and no one was talking to guests. We never saw the Captain or any of the Officers interacting with guests. The two days felt like time out at sea so the port charges could be avoided in between two longer cruises. It felt like the fact that guests were on board was an annoyance to the crew. The crew was busy recovering from the prior cruise and getting ready for the next sailing. It felt like we were bothering them to ask for a drink or even try to get a price on merchandise in the stores. We did enjoy the entertainment in the theater - both the comedian and the singers and dancers were great. The pool side entertainers were also very good and we enjoyed the string duo in the afternoons. The food was OK and about as good as other Celebrity ships, we just were exasperated with the slow service in the main dining room. We were also aggravated that the Classic drink package was not offered. You could only buy the Premium packages. The reason given was it was only a two night cruise so they couldn't offer the lower priced packages. Makes absolutely no sense. We did not feel that this was a good value for us and I am sure Celebrity lost out on sales that would have otherwise occurred had the full slate of drink packages been offered. We were also frequently solicited for the premium dining and spa, just about as bad as the street sales people in port. We also tried the Concierge stateroom for the first time. Thankfully, it was a very low amount to have this because it is totally not worth any extra. We were offered free champagne twice but never received it. Would never pay for it again. We will be back on the S-Class ships but will be avoiding the M-Class ships in the future, especially Infinity. Read Less

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