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11,576 Caribbean - Western Family Cruise Reviews

Go to your nearest Mall. Double the price of coffee, triple the price of beverages, then add sociopathic security guards who enforce confiscatory policies by leveraging safety to take money from you. Examples include the policy that ... Read More
Go to your nearest Mall. Double the price of coffee, triple the price of beverages, then add sociopathic security guards who enforce confiscatory policies by leveraging safety to take money from you. Examples include the policy that you can't wash your bathing suit, because doing your laundry is unsafe (safety is $35 a bag for wash service), video games involving balance on a fake boogie board that are "unsafe" for my gymnast daughter but safe for her 53 year old dad (so they can sign him up for a wristwatch promo) or confusing embarkation beverage policy which results in having to buy their onboard beverage package ... nope I am not an alcoholic, don't need $500 + in booze sold to my suite mates. The irony of Royal Caribbean's use of "safety" to fleece customers is that Royal Caribbean operates under Bahamian law specifically so it can avoid US safety and labor regulations. As to the rest of the cruise. Like most high end malls and hotels, it has good architecture and design. Like most theme parks the good stuff is crowded and Royal Caribbean seems to attract aggressive customers who will run over your kids for their third helping of dessert, and save all the seats in the auditorium for whatever you want to see. The shows are actually good, even by Disney standards. Why they build tiny theaters on ships with a 6,000 capacity is simply because they want to say they have the feature offered, not that you will get to enjoy it. At it's core, Royal Caribbean is just a bad company. These policies, the cheap food, the repetitive onboard music, the broken coffee machines, the constant $50 and $100 per person because you are in their monopoly hell; it a senior management issue. They are focused on extracting revenue, not providing value for their customers. It is a miserable experience to be their victims for a week. So bad, I may book a flight home out of Cancun and simply get out of this mall. This is our tenth cruise. Can not wait for it to be over. Disney is just so much better (with a smaller capital expense, they simply treat their guests as guests instead of chumps to be targeted for corporate theft) Read Less
Sail Date February 2020
This is my family’s 3rd cruise with RC. We have done Oasis, Anthem and now Symphony. First THE GOOD. as usual, the dining room staff are terrific in the MDR as well as the Wydjammer. My wife has Celiac and they have treated her with so ... Read More
This is my family’s 3rd cruise with RC. We have done Oasis, Anthem and now Symphony. First THE GOOD. as usual, the dining room staff are terrific in the MDR as well as the Wydjammer. My wife has Celiac and they have treated her with so much kindness and consideration to make sure she has adequate food choices. Our waiter Marlon at table 301, allows her to pick her meals the night before so they can be specially made. The head waiter also helps out a lot during dinner and breakfast. In general the food Has been good , but maybe not “as good” as in the past. I didn’t get the Alcohol Package so I don’t drink As much so bartenders don’t seem as friendly this time around . But maybe it’s just because l’m not as drunk ? IDK But my BIGGEST COMPLAINT is there is wayyyy to Much dead time doing nothing. On other cruises there was ALWAYS ALWAYS something fun going on. On this cruise , with the exception of the big shows (Hairspray , hiro , 1977 Etc the choice are few , repetitive and boring. It’s pretty much trivia, karaoke, Latin fiesta 500 times a day, the same band playing in different spots, dance lessons and bingo. And mostly everything seems to be right around dinner time or start super late. So you have this lull of time from like 2-530 and then from Like 630-10. Other cruises there was ALWAYS somethings. They had a Journey cover band. They had a magician. They had this awesome singer who could imitate any genre of music. And this was in addition to Spectras cabaret, and the main show and just multiple games shows And a VARIETY of bands. Not the same band every night in a different spot and or “Latin fiesta” we’ve been bored every day Read Less
Sail Date February 2020
We booked this cruise last minute to have quick family getaway during the holiday weekend. This was my 10th cruise experience and by far the worst. I did my research on the ship ahead of time so I was aware it was Carnival's oldest ... Read More
We booked this cruise last minute to have quick family getaway during the holiday weekend. This was my 10th cruise experience and by far the worst. I did my research on the ship ahead of time so I was aware it was Carnival's oldest ship. For this reason, I was not expecting a lot of beauty and activities that you'll experience on some of the newest or newly renovated ships. I was at least hoping that the service, food and entertainment was up to par but I was sadly disappointed. By looking at the exterior of the ship, you can see it is in need of an upgrade however, the interior main areas were comfortable. Our interior cabin had a strong odor of paint, visible dirt and dust on the walls and furniture. At times a sewer smell would be in the bathroom, and we experienced brown water coming from the faucets. Luckily we had bottled water which we used to wash and brush our teeth. The rooms do not come with a refrigerator. If you'd like one, you have to request one from guest services. They apparently have a limited supply and are only given to those that truly need it for health or dietary purposes. Food in the main dining room was average, the buffet food was often cold and unenjoyable. I am assuming due to the small size of the ship, I felt the motion of the ocean a lot than any other ship I've been on. I lost a drink one evening due to the shaking of our table. Our cruise director was great. The most fun was in the atrium and in the comedy club. Our cabin stewardess was good but the dining staff most evenings were very rude and had an awful tendency to reach over you without saying anything. I almost got elbowed in the face a few times. Photographers had this same poor behavior, sometimes, leaning over my guest just to snap a picture across the table. Thankfully, this was a 4 day cruise, it would have been miserable spending any more time on this ship. Usually, by the end of my cruise, I would want to add a few more days to continue my experience but I could not wait to get back on land being on this ship. I certainly do not recommend cruising on the Fantasy. Book one of Carnival's newer ships. Carnival should strongly consider removing this ship from the sea because I believe it will tarnish the Carnival brand. It is a poor representation of their service. I cruised on the Vista which was a great experience so I have experienced what Carnival has the potential to offer. However, if this was my first Carnival cruise, I would never want to cruise on Carnival again. So any first-time cruisers, save your coins and book on another ship or cruise line, otherwise I think this will ruin your thoughts on the whole cruising experience. Read Less
Sail Date February 2020
Well the excitement didnt last long. This was my children's first cruise and I feel that the independence of the seas was a let down. The food was poor quality. Unless I went to the the formal dining and I traded good food for poor ... Read More
Well the excitement didnt last long. This was my children's first cruise and I feel that the independence of the seas was a let down. The food was poor quality. Unless I went to the the formal dining and I traded good food for poor quality of cleanliness. Lipstick on my water glass, napkins that had lipstick on them and my husband's silverware had food still left on it when it was delivered. The staff from the dinning hall saved this unpleasant experience. THANK YOU FRANCISCO AND STEPHAN table 744 for being absolute gentleman to your guests. The constant alcohol cups left all over jacuzzis and night was disgusting. I would recommend checking your charges on your room bill. I was charged 50.00 for towles that I handed to concierge desk and they didnt deduct charges until I brought my itemized receipt back and corrected the staff. Then I put my luggage out @ 11:00pm the previous night of departure so we could have an easier time getting off the boat, only to find that the staff broke the wheel on my luggage bag. Read Less
Sail Date February 2020
This was my 7th cruise, 1st on Fantasy. The service was personal and amazing ! The cruise director Andrew (Andy) was the best I have every experienced. He went above and beyond to entertain the passengers. On the last night he hosted an ... Read More
This was my 7th cruise, 1st on Fantasy. The service was personal and amazing ! The cruise director Andrew (Andy) was the best I have every experienced. He went above and beyond to entertain the passengers. On the last night he hosted an event in the Atrium where he sang and danced as he interacted with the guests. During one song, "American Pie" he poured sugar on himself as the song lyrics rolled "pour some sugar on me". He went over the top! This was a family vacation with my husband and 8 adult children. We were treated with such good care and service by everyone. Our room valet, I Wawan, was so courteous and provided us with anything we asked. Our dinner servers were amazing as well. The wait staff came to anticipate our individual needs before we asked, such as bringing me coffee every night at dinner the moment I sat down. I must give a special shout out to Johnamay. She was part of the dinner service crew that made our experience on the ship. Johnamay danced and sang to one of my daughters, which made my daughter's trip even more memorable. Thank you to all the staff and crew. We will be back. Thank you for sharing us and creating these special memories. Read Less
Sail Date February 2020
We sailed with NCL 5 years ago on the larger ships... Epic. We were happy to leave close to home and enjoy a smaller ship with the Sun out of port Canaveral. I just returned today. I’ve read reviews on this site and others for years. ... Read More
We sailed with NCL 5 years ago on the larger ships... Epic. We were happy to leave close to home and enjoy a smaller ship with the Sun out of port Canaveral. I just returned today. I’ve read reviews on this site and others for years. I’ve waited until today to post for the first time. Pros: we enjoyed the food. The traditional dining room was good. The stops and the size of ship were all nice. Cons: the service. We had a few really good experiences with severs and bartenders. However, we had too many poor or bad experiences with bartenders, servers, room stewards and managers. That is why I have decided to post. I previously held NCL in a higher regard in terms of service. (I have sailed with Carnival, Royal Caribbean, Princess and NCL in the past). The automatic gratuity and handing out the drink packages has brought the level of service down to a point where I would hesitate to sail with NCL again. (Not sure RC would be better, but haven’t cruised RC in a few years). To make a long story short. My family would love to go on a cruise where service is a priority next time. Does anyone have a cruise line where service is still exceptional and gratuity means something? We would love to enjoy a trip and show our appreciation $$$ without being arm twisted. We did share this with a “guest relations manager” and although he said he would take care of it... are auto gratuity of $15 pp/pd remained this morning. NCL kept my $150 and lost my business forever. Read Less
Sail Date February 2020
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift ... Read More
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift and orderly even though the staff wasn't exactly the friendliest. This should have been our first sign of things to come. Once on board, we noted how dated and in need of repair the ship was. My 8 year old son pointed out loose tiles in the shower and that the air in our cabin wasn't working very well... my 8 year old who never notices anything. I don't mean to be petty, but I am going to be petty here... Every other cruise line we have been on, we would get a towel animal and a little chocolate left on our pillow at night. Not on this ship. Our room steward was attentive and kept our cabin clean, but we missed the little "above and beyond" measures that we had come to expect as the normal standard through other cruise lines. The dining hall our first evening was a complete disappointment. It felt as if it was their very first time doing anything! Toward the end of our meal, the head waiter for our area made to over to introduce himself and it was a complete game changer. From that moment on, he made a point to seek us out for each meal. He guided our wait staff in making certain our drinks were kept filled and our food made it to us hot and delicious. The entertainment crew on the MSC Armonia was the absolute best we have ever seen on any cruise we have been on. I am not sure how many hours they put in on their performances but you can tell they work hard to perfect their routines. Each night before they would go on, the ship's cruise director and his team would warm up the crowd with giveaways and hilarious antics. I do not know what these staff members get paid but it is not nearly enough! Everything else just seemed way too crowded to enjoy. Our first port of call was Jamaica. We had to tender to shore. You had to stand in line to get a ticket to take the tender to shore. They passed out tickets through number 25 or 26. My family and I were able to make it to shore on the number 9 tender. I have heard conflicting stories about what number they stopped calling tenders at, but what can be said is that not every passenger was able to get off of the boat that day and experience Jamaica. It was not a good day. I think if they had run out of rum on board, there might have been a mutiny. Grand Cayman was, well, Grand Cayman. overpriced, hot, and busy. Costa Maya was very nice once we left the port and hired a taxi outside of the port gates to take us to Chacchoben for the day. Very nice and relaxing... and about half the price the cruise line wanted for the same tour. The day spent at Ocean Cay is a nice day if you enjoy swimming and the beach. I do not. My husband and children LOVED it. They love sun, sand, and water. Me, not so much. Would I ever sail on this ship again? No. Would I ever sail MSC again? I am not sure. I will be doing much more research and reading reviews before booking my next cruise. Read Less
Sail Date February 2020
We chose this cruise because we live in central Florida and prefer to drive to the port. Tampa is about 1.5 hour drive for us. We are early 60's and this time our daughter and granddaughter joined us for our 7 day Western itinerary. ... Read More
We chose this cruise because we live in central Florida and prefer to drive to the port. Tampa is about 1.5 hour drive for us. We are early 60's and this time our daughter and granddaughter joined us for our 7 day Western itinerary. We arrived in Tampa around 11:30 and parked the car in one of many parking lots along the main road across from the pier. Pricing varies at these lots so do some research and check out Groupon to see if any are offering specials. We find the parking in Tampa to be cheaper than Port Canaveral. Our 1 week spot cost around $65.00 including the tip back and forth to the pier to the driver. We were dropped off at the entrance to the terminal checked our bags with the porter and rode up the escalator to start our check in process. What a pleasant surprise that literally their was zero wait we were through all the check points including the first photo opportunity and on the ship in about 15 minutes. The ramps and halls leading to the ship are not as long as other ports which is nice for those with luggage. We entered the legend right into the elevator bank and their were staff directing you to deck 9 for lunch. Our first meal was of course a Guys burger and fry's we did check out the offerings at the buffet and it appeared to have a good variety that would appeal to most. For those that have never tried a Guys burger its comparable to Five Guys or BurgerFi although I would say the Fries are better at Guys not to mention a large toppings bar that has enough topping choices to make your burger huge. This burger is on point and will not disappoint if you are a burger lover. Ship Layout: The ship is a mid size ship which we love as its less walking for us and easier to get around. The ship decor is renaissance and the coloring is muted. Each elevator bank has black with gold designs which was pretty but made the ship feel dark. The elevators have paintings that show male/females in little bits of clothing covering the areas that need to be covered however I would be prepared to explain to the little ones as at first my 10 year old granddaughters first reaction was to cover her eyes. The same holds true for the statues placed around the ship. The main lobby is small and surprising the shopping area was quite large for this size ship. Most shopping was on deck 2. The lido deck was divided into sections with sliding doors and had 2 pools and 2 giant hot tubs. The ship itself was in great shape considering its age and someone was always cleaning. Cabins: We had 2 inside rooms on deck 1 the rooms were of normal size with plenty of closet and storage space for 2 people. Our rooms were kept spotless by our room steward and he always remembered our names when we would cross paths throughout the week. I at first was concerned about being on Deck 1 but it was actually less rocky than it was mid ship/mid deck which is usually the sweet spot. No noise from deck 2 could be heard even though deck 2 is public areas. Food: This is our perspective on food and none of us are very adventurous so keep that in mind. Overall we found the Lido buffet to be excellent with good variety and was always hot the buffet set up kept lines and bottle jams to a minimum. Pizza was being made to order and was always piping hot and most mornings the omelette station had only a line of 1 or 2. tables were kept clean and plates removed as needed. We ate in the steak house 2 x and both times had delicious meals. Hubby tried the Wagwu beef and he did not care for it but that was his taste. We had anytime dining and found that it appeared that the wait staff had been reduced as their was times where we waiting a long time for something to appear and then everything would come at once. The dining room staff were working probably at their peak speeds but I think they were covering more tables with less teams. We had very pleasant servers but they also were working very hard. The main meals were so-so often served warm not hot. Dining room deserts had its ups and downs some lacked flavor even though they looked good in appearance. Ice cream is always a safe bet! Sea Day brunch was offered on both Sea Days. One critique which is small is that anchovy is blended into the caesar dressing so at times it has a "fishy" taste to it. Entertainment: Frankie is the cruise director on the Legend and he brought it on. He is full of energy and has a voice that is clear and consise. His announcements were not intrusive and he leads an entertainment team that has energy and really looked like they were having fun doing their job. The activities were the usual ship offerings of trivia, crafts, talks, shop specials, and music offerings. The main shows were Motor City, Studia VIP and Epic Rock. This group of Playlist singers and dancers were one of the best we have seen, they were in tune and all participated in solo's the lead male/females were both excellent. Clue and Hasbro Game show as well as Lip Sync Battle and Love & Marriage, Bingo and the Quest rounded out the main offerings. Music from most of the main bars were offered depending on your taste as well as electric violins in the lobby each night ( my favorite). Deck party's were the Mega Deck Party, 80s Rock & Glow as well as the traditional Sail Away. Punchliner Comedy Club was always packed for both PG and 18+ shows. The comedians were on point and had a good mix of topics that were relevant. Most were able too switch it up based on the crowd. The comedy club is located down on the 1st deck its a fairly large venue and some of the seats do not give you clear view of the comedian so I would plan on arriving a minimum of 30 minutes to ensure you get yourself a good seat. Ports of Call: our first stop was Grand Caymen, this is a tender port that went extremely smooth. We did 7 mile beach on our own by walking a few blocks up from the port and taking a city bus to Calico Jacks. This is a public beach however if you want a chair and umbrella the price was $20.00. They also had jet ski and snorkel equipment rentals right on the beach. The beach was clean and had soft sand with smooth entry to the water . Bus ride was $2.50 each way PP. Second stop was Isla Roatan, we port at Mahogany Bay which is a Carnival Corp built pier what we love here is their is a beach right here at the pier that is free!. The beach offers everything you can get at a private island beach to rent. We opted to get 2 loungers and a clam shell for shade closer to the water at a cost of $26.00 for the day. Free chairs are available but a bit farther from the water and no shade. You can either walk to this beach or you can take a Magical Flying Chair ride over which is picturesque and calming. Bar and Food service was available from the beach at costs. A great beach day and plenty of stores to shop in before returning to the ship. Belize: This is a tender port that also went extremely smooth however it is a longer ride back and forth ( about 15-20 minutes). We walked around the port and had some beverages at 1 of the pier restaurants. The port has some cute picture spots so be sure to check out the entire pier. Cozumel: We love this port and always try something new. This time we decided to try out an all day resort for a day pass at the El Cid. This resort is walkable from the port! They offer 2 choices an all inclusive with drinks and buffet for $65.00 or for $23.00 not including food and beverage but they give you back a credit of $13.00 PP to use towards drink and food. This resort was super clean and had a nice size swimming pool and 2 sandy areas the sand area to the far left had a "beach" entry to the water although it was a rocky entry and had a shallow pool with some hammocks in the water that were interesting. Those that snorkeled here said they did see many fish. We had a great time at El Cid and would recommend it especially for the price. Casino: We both love the casino and although it was a bit small it was never over crowded and you could find something to play. They held 2 events during the week one was a Fireball raffle and then a hot seat promo as well as a slot and blackjack tournament. The staff was friendly and the bar staff was easy to get drinks from. For those that don't smoke you may find it to be smoky and unfortunately you had to walk through to get around the ship their was no way to avoid unless you went down or up and over Overall we had a great time on the Legend and would definitely not hesitate to choose her again. PS: For those that want to know the Diamond/Platinum gift were luggage tags and the party invitation did say plus guest. Read Less
Sail Date February 2020
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly ... Read More
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly anywhere. This was our first time on a larger ship. Hubby and I have only ever been on NCL mid-size ships (Jewel, Pearl, Gem) so I had high expectations given what I had heard about the activities available on this particular ship (water slides and splash park). Boarding was easy and we had no issues except for the mediocre welcome. Crew seemed stressed out. No "Welcome aboard!". I found this odd. The atmosphere seemed a bit chaotic and it was very crowded. I felt a bit let down remembering the huge welcomes we had received in prior cruises. Our first disappointment was with our cabins. When I booked this cruise I asked for adjoining rooms because our boys are little. I was booking late (November) so I knew our options would be limited. I was told there were only two options available overlooking the Royal Promenade. I was concerned this would be noisy but the RC agent assured me she would put us in the rooms that were located above a store. The other option was right above the Hoof and Claw pub which would not have been ideal. Well, I guess the agent made a mistake because our cabins were directly above said pub. While our boys were able to get to sleep fine, my husband and I were forced to stay awake every night until at least 12:30 am due to Carlo, the entertainer there for 6 nights in the Hoof and Claw pub. He does 3 to 4 sets each night. When I went to GS the first morning, they told me there was nothing they could do as all cabins were booked. All I got was a mediocre "sorry". We were extremely disappointed to say the least. I was so tired by Wednesday night that I cried from exhaustion. People got very rowdy in this pub every single night. We could hear every single word of every song. I was so sick and tired of hearing American Pie two or three times each night. Even with ear plugs, we could still hear everything. If you want to get to sleep anytime before 12:30 am do not get cabins 6575, 6577, or 6579. In fact, I'd stay away from any room overlooking the Promenade. Second disappointment was the lack of attention to detail concerning our boys' birthdays. Both were celebrating birthdays on different days. Only one was acknowledged with door decorations. The other received a $200 voucher for use at the spa. Really? For a five year old? I had already informed RC twice about their birthdays and ages. I happened to mention to our steward that it was our 8 year old's birthday on his day and I think had I not mentioned anything, the door would not have been decorated at all. This was also very disappointing. Our steward, Reynaldo, was amazing. Very attentive to our needs and always smiling. No problems there. Dining was fine. We only did Windjammer buffet, pizza at Sorrento's, sushi (which is just a cart outside the cupcake shop), and Cafe Promenade. All were great and my boys wolfed down the sushi. I must say Sorrento's staff was sub-par. They seemed understaffed and generally unhappy working there. The tables were dirty and asking for a fork (I had salad) seemed like a huge inconvenience. There was also a funky bad cheese smell. Good pizza though. Cafe Promenade is a great place to grab a snack and coffee. They also have a good selection of teas. Staff was super friendly and nice there. Loved it. The Windjammer buffet could get very crowded. I was surprised at how small it was given the size of this ship. We enjoyed the choices they offered. Service in the morning for water and coffee was a bit slow. Some mornings I had to ask someone to come clean our table and get our beverages. We didn't frequent any of the bars except for getting a glass of wine every evening for our room from Vantages. Great service there, very pleasant. The pools and splash area were a bit disappointing. The water was so cold in the kids splash area that my boys didn't spend any time there. This was supposed to be the highlight for them. Instead they hung around the only pool that was warm enough next to one of the hot tubs. I guess this was the only pool that shared pipes with the adjacent tubs. Too bad because that pool got very crowded while the other was usually empty. Because of the icy waters, none of us were brave enough to try out the bigger water slides. On sea days it was difficult getting lounge chairs but not impossible. We did have a good time despite the above setbacks. We got lots of beach time with excursions in Grand Cayman and Jamaica. Jamaica was better and less crowded as we were the only ship in port. We did not do an excursion in Cozumel. Disembarkation was no problem in Galveston despite having heard otherwise from other cruisers. Overall, the big ship experience was good for our boys. They absolutely loved it. My husband and I prefer the smaller ship experience and likely will book a smaller ship again for our next cruise, probably with NCL. Read Less
Sail Date February 2020
The last dinner (Valentine’s Day) with my family was almost ruined by our waiter... He forgot a lot of items ordered and got most of the Entrées completely wrong. He was too busy talking to the table full of ladies instead of giving his ... Read More
The last dinner (Valentine’s Day) with my family was almost ruined by our waiter... He forgot a lot of items ordered and got most of the Entrées completely wrong. He was too busy talking to the table full of ladies instead of giving his full attention to our table. But other than that everyone (expect for the last waiter) on the ship was great. Rooms were clean, Hallways were clean, and Restrooms in the main lobby areas were clean. The Cruise Director TJ was awesome!!! His personality is incredible. If TJ’s name is on the Cruise Ship Details while planning our next Cruise Vacation, it will make it way much to say YES!!! and book it! My wife and I enjoyed his Lip Sync Battle performance. I was hilarious! We booked 2 Excursions through Carnival and 2 Massages. The Excursions were great! 1 of the 2 Massages was great. I will never book a Swedish Massage again. Debarking was a bit of a hassle which made us late to pick up our four-legged child from where we had him boarded. But I will be booking another cruise soon! Read Less
Sail Date February 2020
Having been on the Getaway a couple years ago, we chose Escape for both the class of ship and the itinerary. We had a flight arranged by NCL so arrived the day of the cruise - no issues and the transfer to the ship made everything ... Read More
Having been on the Getaway a couple years ago, we chose Escape for both the class of ship and the itinerary. We had a flight arranged by NCL so arrived the day of the cruise - no issues and the transfer to the ship made everything seamless.The line up to embark was very long but went fairly quickly. Stateroom was ready right away which was great. The Escape has a ton to do - with so many passengers, you'd think it would be crowded, but it wasn't really. Waterfront is always my favorite place to walk around! I think my only complaint would be the smoking area in the adult only section of the pool deck...smokers are essentially beside the walking/running track and they are out early - exercising right beside a smoking section seems a bit odd but it certainly didn't ruin my trip. Teppanyaki is a must - we thoroughly enjoyed it - excellent food and entertainment! We frequented O'Shehans as well - great pub food. The complimentary eating areas are great, we did not have a bad meal. The buffet was also awesome with a lot of variety plus daily hamburgers and pizza which was a hit with my son. We stopped in Roatan, Harvest Caye, Costa Maya and Cozumel - tendering at Harvest Caye and Cozumel, which we hadn't done with the Getaway. We did book 2 excursions - snorkeling in Roatan and the Mayan ruins/lunch in Belize - both booked through NCL and both fun. The service was excellent throughout the ship, no complaints! If someone books a meet and greet, GO - it was the best one I had ever attended!! Disembarkation was good - we had transfers so got off early - there were people everywhere helping us out along the way. I do dislike gathering our luggage but it is a necessary evil lol! The customs piece was much improved though, all handled as you're leaving the ship so no additional line to stand in once you grab your luggage so there definitely was an improvement. I would go on Escape again, no issue, but looking forward to our cruise in 2021 on a smaller ship - it just has a different feel. I would totally recommend it! Read Less
Sail Date February 2020
We chose this cruise because we wanted to try Norwegian for the first time after a few other family members and friends tried and liked it. Exploring the port: We weren't able to really explore the Miami area prior to ... Read More
We chose this cruise because we wanted to try Norwegian for the first time after a few other family members and friends tried and liked it. Exploring the port: We weren't able to really explore the Miami area prior to embarkation/disembarkation. The process of Embarkation and Disembarkation was easy. When disembarking, there was only one gangway available, which made the line to exit the ship super long. But it was very organized and flowed beautifully. Thoughts on the ship: It was absolutely beautiful and massive with plenty of activities and entertainment on board. Jacky & Krystal (our Cruise Directors) were extremely engaged and visible! You could easily walk the Waterfront, or sit in one of the many couches on it and take in stunning views of the ocean. In addition, the sunsets are breathtaking! Ports of Call: During our trip, we encountered a delay to our first port because of a medical emergency (which we completely understood and were totally okay with.) Our second and fourth ports of call either had clearance issues or delayed tenders (although the distance between the port and the ship was less than two miles). At one point, my return trip took about an hour or so. Our first and third ports were extremely enjoyable with no hassle. Service: The service on-board was okay - there were a few folks that were extremely friendly, but some that were not so friendly. At times, we felt that some crew members were slightly irritated. Food/Drinks: We ate in the Garden Cafe a lot during the cruise; however, we also ate in the main dining room as well as some of the specialty dining options. The cafe was okay and had a number of options. At one point, I got tired of . We did notice that at times the food was just warm. We tried both Moderno and O'Sheehans, and absolutely LOVED the food and experience! In addition, we made our way to Food Republic - it was really good; however, I felt that some of the options were lacking and some items were slightly higher than they probably should have been. We did the unlimited beverage package - while it was really good and worth it, I found that at times that the same drinks were made differently and tasted differently. Would we repeat?: After sailing with RCI, and Carnival, we would sail with Norwegian again. I came in with higher expectations that I actually experienced, it could have been better, but it also could have been a lot worse. Read Less
Sail Date February 2020
My husband and I are former crew members on a different cruise line so have lots of experience crushing. We were 2 families travelling with young children ages 3 and 5. We chose this cruise for the price, the ports, and the Kids ... Read More
My husband and I are former crew members on a different cruise line so have lots of experience crushing. We were 2 families travelling with young children ages 3 and 5. We chose this cruise for the price, the ports, and the Kids amenities. Embarkation in Miami was a long process unfortunately due to them being extra cautious as a result of Coronavirus. Once on-board everything was smooth. The rooms were ready and the luggage didn’t take long to arrive. We were in cabin 13296. Room size and balcony were good. A little rocky at the top back of the ship. Overall a decent room, would probably try to get a cabin midship next time. Ports (Roatan, Harvest Caye, Costa Maya, Cozumel) were pretty typical of the Carribbean. There was a medical emergency on the first sea day unfortunately so we were about 3 hours late arriving to the first port. They did adjust the departure time by a couple of hours to compensate. The downsides were the tendering. The tendering at Harvest Caye and Cozumel took sooooo long. I know tendering takes long generally but this is longer than I have ever experienced. Organized, but unfortunately due to the large size of the tenders and the shear number of passengers, it just took way too long. I would estimate an hour or more in each direction. If you were on the tender first you often had to wait 30-45 minutes for it to fill up and then sometimes another 15-20 for everyone to get off depending on where you are sitting on the tender. We didn’t have a beverage or dining package and did not book in any of the additional restaurants. We were completely satisfied with the buffet and other main/complimentary dining rooms. Staff was friendly and accommodating all around. Kids pool, ropes course, and water slides were good. Splash Academy was also excellent for the children. We didn’t get a chance to take everything in since we had young children, but what we did see if the entertainment was excellent. Choir of Man and Howl at the Moon were excellent. Choir of Man is different than most other cruise ship shows and I loved it!!!! We did not do any shore excursions and booked taxis in each port to beaches and resorts. Read Less
Sail Date February 2020
This was our 3rd NCL cruise and the first on the Sun and the first with our 3 year old daughter. We booked last min, about 2 weeks out for an amazing price; so we didn't really do any up front research on the ship it was more of a ... Read More
This was our 3rd NCL cruise and the first on the Sun and the first with our 3 year old daughter. We booked last min, about 2 weeks out for an amazing price; so we didn't really do any up front research on the ship it was more of a case of the dates work, the itinerary looks ok the price is great lets do it! Getting There: We flew from NY to MCO that morning and had arranged a transfer through Norwegian. As Port Canaveral is about 45 mins from the airport this was both cost effective and convenient. We found the NCL rep easily in the baggage area and were directed downstairs to check in for the transfer. NCL has an easy to find desk with a big sign. We had a 30 min wait for the bus so we got some lunch from Starbucks while we waited. The transfer was smooth and efficient on a clean air conditioned bus. Upon arrival we left our bags to be loaded into the ship and headed inside; we arrived around 1:30 so expected to be able to walk straight on to the ship, instead we walked into complete chaos. Due to additional Cornovirus screening the lines were insane, luckily a member of staff noticed our by then extremely cranky toddler (who having gotten up at 5am and refused to nap on the plane was screaming the place down) and directed us to a special assistance line. We waited about 20 mins to get checked in and could then walk onto the ship. The Sun: The ship was awesome it was spotlessly clean and is probably now our favorite NCL ship. There are a few quirks in terms of layout but we decided we definitely prefer the smaller ships. Not once did it feel crowded, and not once did we have to wait on a long line; and it was easy to get reservations for dinner etc. at the times we wanted. Our favorite spot on sea days was the kids pool on deck 12; our 3 year old absolutely loved it and spent as much time there as possible; while we hung out with a drink. Every member of staff we interacted with was happy and helpful and especially treated my daughter really well. We didn't go to any shows or activities because my daughter has an early bed time. We tried to enroll her in splash academy; and the staff seemed really nice and they had some good activities planned for her age group; but she refused to be dropped off and had a melt down every time we tried. So we can't really rate the programs etc. in the splash academy. Our booking included free internet minuets but we found that it was so slow as to be worthless and we pretty much gave up on internet at sea. Dinning: We avoided the main dinning rooms; as to be honest we have never had a good main dinning room experience on any cruise we have ever taken. We ordered breakfast from the included continental breakfast room service menu in the morning so that we didn't have to rush out in the morning with or daughter who is up at 6am, and then went up to the buffet. We ate lunch at the buffet and had dinner in Cagneys, LeBistro and La Cucina as well as the buffet. Our booking included a drink package and a speciality dinning package which was totally worth it. Le Bistro was definitely the best meal we had on the ship, followed by Cagneys. The service in both was excellent. We really liked that they have an included kids meal in all restaurants across the ship so we could easily find something for our daughter. The staff were really accommodating and took great care of her. La Cucina was probably the worst experience we had; the service was just strange and seemed really disorganized and the food was bland and nothing special. The Buffet was great for breakfast and lunch but a bit confusing for dinner, the dinner selections just didn't make sense and were un interesting. However no matter what time we went there was always seating and it was very quiet at dinner time. Spa: We did use the Spa a lot; we both had massages and facials and I took my daughter to get her nails done. They kept offering really good promotions and we kept going back! The staff were amazing and so friendly. While smaller then Spas we have been to on other ships (they don't have a thermal suite) it was a nice space with really good treatments. Costa May: In Costa Maya we booked in to Maya Chan Beach. I think it was around $100 for the 3 of us and it was the best beach club experience we have ever had. We were met outside the port and put in a taxi by a Maya Chan rep who took us on a 20 min drive to the beach. Once there we were greeted by the owner and shown around. This is a beautiful off the beaten path location. Included in the price was a dedicated area with beach chairs, shade, a day bed, hammock and kids sand toys. All drinks, an amazing Mexican buffet (probably the best food we ate on the entire trip). Use of kayaks and floats and a pool, showers etc. If we go back to Costa Maya, Maya Chan will be our first stop. The only downside was the port itself. Its a very nice port with shops, restaurants, a pool, beach etc. but its very difficult to get out of if you don't want to stay there, and there are no signs pointing to the exits so very difficult to get out of. Cozumel: We booked the Playa Mia Beach Break with NCL; we had done this before but they have made some improvements. Our excursion included bus transfer, access to chairs, umbrellas, the beach, pools, kids waterpark, drinks and a buffet. It was really nice the staff kept brining drinks, and found a bucket of sand toys for our daughter. She loved the water park and pools. The only down side was the buffet was pretty awful and they had us return to the ship at 2:30 which seemed really early when we didn't need to be back on board until 4:30. The Port itself was similar to Costa May but a bit run down; like a maze again so that it was hard to find our way back to the ship as they wanted you to go via the shops. Disembarkation: Getting off the ship was a breeze; we walked off at 8: 30am with our bags, got on a bus and was at the airport by 10am. They had this cool new facial recognition immigration and customs clearance that they were doing as you walked off the ship so you were cleared in seconds with no lines. Overall we had an awesome trip and would definitely return to the Sun. Read Less
Sail Date February 2020
Was a group booking. Ship was NOT Wheelchair friendly . No automatic doors. No ramps to pool area. Had a few tables at the buffet that were reserved for wheelchairs only but never enforced. Most of the staff and crew looked like they came ... Read More
Was a group booking. Ship was NOT Wheelchair friendly . No automatic doors. No ramps to pool area. Had a few tables at the buffet that were reserved for wheelchairs only but never enforced. Most of the staff and crew looked like they came from a funeral. Overseas guests very rude. Food was bland to mediocre.No lobster night, except at extra cost, 3 course meals only. My wife asked for soup and salad and was told it's soup OR salad. Ice cream and some desserts were at extra cost too. Good pizza at buffet. Stopped going to main dining room after 3 day because it seemed they couldn't accommodate a wheelchair. After reading all negative reviews I didn't want to believe them but they all hit the nail right on the head.After a dozen cruises with Celebrity and Royal Caribbean, MSC Divina didn't even come close. If your disabled or have been on other cruises that you enjoyed stay away from this one. I don't think they they understand people with disabilities or the level of service experienced cruisers are accustomed to. Our son is 34 years old in a wheelchair and first time he couldn't access the pool area or gaming tables in the casino or theater. Only one ramp for theater which was on second level, so far away from stage. Could go on but what can I say that hasn't been said in other reviews. I should have listened to my wife and went with Royal Caribbean, where they actually smile and cater to you . Read Less
Sail Date February 2020
This was a family cruise with ages from 18 to 83. We booked the Jamaica and Grand Cayman as it was originally planned for grandsons graduation present. To start with, we booked this cruise over a year ago, and without notice our ... Read More
This was a family cruise with ages from 18 to 83. We booked the Jamaica and Grand Cayman as it was originally planned for grandsons graduation present. To start with, we booked this cruise over a year ago, and without notice our itinerary was changed from Jamaica to Cuba. Well we did not want to go to Cuba so we had to change our dates from January to Feb, which was the first disappointment, as there were two birthdays to be celebrated in January. We had 5 cabins, two inside, two balcony and 1 ocean suite. Everyone was happy with the redecoration of the cabins. The only complaint was about the balconies. There are really small and hard to even sit on at times. Even our ocean suite balcony was small and they had a huge lounge chair on it, so we could barely walk around on it. A lounger, two chairs and a table. In the suite the TV was on the side wall and was not able to be swung out so that if you wanted to watch it while in bed , it was almost impossible. TV selections were at a minimum. Only one news channel and it was CBSN, crap. Could not turn off the closed caption, it was on all the time and covered the middle of the screen. The sound was unpredictable, it would be so loud at times and then not loud enough to even hear when you stood in front of it. The closet doors kept banging back and forth, as the ocean was a little rough on this trip. They have updated the rooms with plenty of usb ports, so it was easy to keep phones charged. Our cabin steward was great, kept room clean and always kept our ice bucket full. Loved her. The chat app, was useful for all of us to keep in touch and find each other. The paid for internet was sparse in places and you would think if you paid for internet the chat app would be free,, but it was another $5. Food int he buffet was not good. Breakfast scrambled eggs were terrible. Bacon was good. There was always a long line and it closed at odd times. The deli and Guys burgers were great. Although the last day or so the fries were so spicy they were difficult to eat. The dining room service was good, food was mostly good. Elegant night surf and turf was offered for a $20 upcharge. I ordered it, very small but delicious filet and 1/2 of an undersized lobster tail. I couldn't believe it was a half instead of a whole tail. I will say the food was very good in dining room except for the 1/2 tail. I ordered a bloody mary for breakfast one morning in the DR, it came without a straw. I understand the big deal about saving the environment, and I do recycle everything possible, but I asked for a straw and was told no, I could not have one. I made reservations at the Italian restaurant for a special occasion dinner for 10 people, plus a baby that needed a highchair. The table they put us at was unacceptable as the high chair was sitting in the middle of the aisle when I asked to be moved to another table, that was in the back of the restaurant, the hostess said no. With no explanation as to why not. After I went back to her and explained that I was a travel agent and that I was not happy with the amount of no's I was receiving on this cruise every time I asked for something and that I would be writing a review when I got home. She told me to go to the other table and she was rude, but at least we got to move to the other table and enjoyed the great food. The appetizers were served family style and I think we got some of every one they had. The entrees were very good. It was worth the $155 that it costs. The wine list could have been better, but the wine we ordered was good. If you have priority boarding or disembarkation be aware they have changed the rules and only the ones in the suite or in your cabin are allowed to use it. No one else in your party is allowed. We had a 18 year old in our group. There were really no activities for him. We knew he could not drink, but the basketball court closed at like 5pm. The pool table was unusable as the ship was rocking so much the balls kept rolling all over the place. The small pools were always crowded and could never find a seat anyway. There were no nightclubs for planned activities for him. It was a little disappointing as Carnival boasts it has so many things for kids, but only if you are 17 and under. I felt the cruise staff was very pushy always trying to get you to buy a drink, jewelry, art or spa. The ship was very crowded and everything included a line and long wait. Would I cruise on this ship again. Probably not. As a travel agent it is hard to suggest this type of cruise unless you know for sure the person knows what it is really like. Read Less
Sail Date February 2020
My daughter was going on this cruise and asked us to go. This was my 3rd time on Royal and my last. food was just ok, the windjammer café is crowded and hard to find a table and the food is the same everyday with just maybe 4 or 5 diff ... Read More
My daughter was going on this cruise and asked us to go. This was my 3rd time on Royal and my last. food was just ok, the windjammer café is crowded and hard to find a table and the food is the same everyday with just maybe 4 or 5 diff items. I wont go as far to say the food was terrible but it wasn't great either. The same goes for my other Royal Caribbean cruise, I was hoping this time would have improved. I have been on Norweigen the food was absolutely amazing the buffets were excellent not your typical buffet. For the dinning room service was good, servers were great but again the food wasn't. I had prime rib and it didn't taste like a real piece of meat. Others had chicken and it was dryed out, my Granddaughter order chicken nuggets they were terrible it was all break crumb cooked to a crisp no chicken in there at all. so for food I give it a 4 or 5...The rest of ship was great, the pool is your usual pool and if you don't get there early you will not find a chair. There was no games or anything going on but the music was blasted to the point where we had to leave because we couldn't even hear our selves it was that bad. Even in the dining room the speaker was right over my head and the music was so loud, I felt like I couldn't get away from the loud music and I love music. The casino, don't waste your money it is horrible no one person won a jackpot and all the jackpots were exactly the same from day 1 to day 5 not one person hit anything. One guy did win at black jack $25,000 he got lucky and pulled 2 queen of hearts at the same time the dealer hit Black Jack for a awesome payout. So bottom line is if you hate loud music and just okay food stay away. Oh I saw Greece and that was great good show, good voices it was entertaining. last but not least when we got to the caymen islands there was no space at all on the beach, we went to 7 mile beach and we literally turned around and got right back on the bust and enjoyed some quite time at the pool...In Mexico we never got off the boat... All in all I would rate it a 6... Read Less
Sail Date February 2020
This was our 7th carnival cruise. Embarksion PRO: was smooth and quick. Headed up to the lido deck for lunch at Guys Burger until 1:30 when we had access to our cabin. CON: employees scanning were rude to folks not going ... Read More
This was our 7th carnival cruise. Embarksion PRO: was smooth and quick. Headed up to the lido deck for lunch at Guys Burger until 1:30 when we had access to our cabin. CON: employees scanning were rude to folks not going quick enough and barking orders. Cabin PRO: typical layout of previous trips and room size with balcony. Liked the ability to control the thermostat! Beach towel were in room for excursion. Daily newsletter each day. CON: No conditioner in shower.....just shampoo and body wash.ended up spending $10 for conditioner from the shops. Steward asked if we preferred morning or evening room turndown/ cleanup. This surprised us as it was always both in the past. We requested both which was then granted. Watch the blue beach towel -we had to ask where they went as she removed from the room and didn’t return until we asked for them back (note: you will be charged for missing towels). APP PRO: loved the APP to see what’s going on tru out the ship. Able to make dinner reservations at specialty restaurants as well as “ your time dining in main restaurant” via app. Ability to purchase photos. Book shore excursions. This is a must to download! So easy to use. CON: times were off on a few events. Not able to see spa services or book a spa service thru the app. This would be a nice to have for cruisers. FOOD PRO: was okay...above average of a typical restaurant but not up to past cruises experience. Guys burger and fries GREAT. Deli food was pretty good. CON: Minimal fresh cut fruit. Missing the desert table of cakes, pies, cookies. Etc. They did have 5 types of cakes daily in the buffet area. Just not the past experience. Didn’t have the midnight buffet as past cruises had. Wasn’t excited at all about the lunch buffet selection of food. GAMES PRO: mini golf, pool, basketball, indoor clubhouse with kickball pool, ping pong and bean bag toss. Water park slides. DANCERS PRO: The shows were unique compared to past cruises. I’d say this was our top shows. They were great with kids and did a little wave to my 5yr old daugter who absolutely loved them. Took ohotos and had small props for the 20s show before the show started. MAIN THEATER: CON: Hate the name Liquid Lounge. Need something a bit more classy. Didn’t like the layout at all. With kids you must get there when doors open or they won’t be able to see. It’s tough for adults to see as it is. Order a drink and you end up holding it thru out the show as well. PRO: Dancers use not just the stage but main floor to try and have more audience see the show. ENTERTAINMENT PRO: variety of events. The lip sync event started on the lido deck and then last main show winner was selected. Loved that the ocean club kids got to participate in last main show. Learned how to salsa the downfall was all dance events had minimum space and felt to crowded. Had an 80s evening dance at 10:30 but would be more fun knowing this before going on the cruise so one could have a costume to make it more fun. Seaside movies as well as music always had something going on the lido deck. CON: a lot of people but not necarrily enough space for some events. LAYOUT - CON: It’s s bit all over. Took us until day 5 to find the theater which costs additional fees. Photos was day 3 to locate. The stores could have better options as other carnival shops have. Liquid lounge layout is horrible. This cruise ship has a modern feel and not the elegant feeling as other carnival ships. SHORE EXCURSION PRO: Do your research ahead of time, if there is a shore excursion that had 5 and unde are free go ahead and order tickets for everyone but them, they actually don’t need a ticket. Our cosmuzel excursion got cancelled due to winds and we were refunded. Pixel photos CON very expensive. First photo is $19.99 then additional are $5/ea. There were photos I’d love to get a 4x7 of an event but no way am I paying that much. I did spend $100 in photos. Dining Was disappointed at first not having either an early or late set time/table. However, I ended up loving the on your time dining. No rush and we still saw the waiters show, table location wasn’t to bad and getting a table was always within 5 mi utes. Only thing I miss is the personal touch of having the same waiters each day. I’m now a fan of dining when I want to! Read Less
Sail Date February 2020
This is definitely high-end cruise on a very expensive ship. Overall experience is very positive but I guess taste differ... Pros: - Ship appearance and futures - Very good basic food both in cafeteria and assigned dining. - ... Read More
This is definitely high-end cruise on a very expensive ship. Overall experience is very positive but I guess taste differ... Pros: - Ship appearance and futures - Very good basic food both in cafeteria and assigned dining. - Fantastic Vegas quality entertainment, state of the art theater - A very professional crew, with captain Kate is a true celebrity and outstanding person - Very well handled shore excursions booked through the ship - Very comfortable cabins with a new balcony design - 1/4 mile outdoor jogging track - Transparent billing and set of technologies like face recognition and mobile app - Fast and easy embark/disembark Cons: -Nothing free on this cruise, I guess it is a new business model adopted by airlines and cruise companies when you have to pay for all extras... - WiFi expensive and limited by price category, basic costs $140 for one device and you cannot even watch video, you have to get to even more expensive category to allow streaming. The big confusion is a roaming, even if you technically still in US, for example in Key West, while on the ship roaming charges apply. You have to buy internet package to use your phone without roaming charges all the time while on the ship. I realized it too late and facing big charges from AT&T despite the fact I had an International plan which is not working on the cruise ship. - Beverages. There is no free bottled water on the ship. You have to buy an expensive drink package to get bottled water, otherwise it is $4 a bottle. Water still available from dispensers and is quite good despite the fact it is produced on the ship using desalination. -Gym does not have a steam room or sauna. Those available only through the spa at extra cost - While at sea ship is crowded - hard to find a chair - Terminal does not have any duty-free shops so if you plan to bring allowed wine to the ship (2 bottles per state room) plan ahead. And by the way, do not try to smuggle alcohol on the ship, security will confiscate it... - The shops are very expensive dominated by Tiffany and Cartier like... Read Less
Sail Date February 2020
The ship is nice and the staff very friendly and helpful. Loved the sky ride. There was a worker named Milos who made our cruise more enjoyable. The rooms are nice as well. However the food on the buffet was mediocre. The breakfast was ... Read More
The ship is nice and the staff very friendly and helpful. Loved the sky ride. There was a worker named Milos who made our cruise more enjoyable. The rooms are nice as well. However the food on the buffet was mediocre. The breakfast was better than the dinner. I was totally disappointed with the desserts. Thought I was getting cake but instead the texture was a mixture between jello and pudding and tasteless. We still don’t know what that was. I noticed there was a lot of cheesecake which is fine if you happen to like cheesecake which my husband and I don’t. This is our six cruise and we would like to see an improvement in the food. Why can’t there be normal desserts like the classic cake or pies? Would like to see a separate bar set up for serving cokes because when you pay to be able to have them, you have to go to the bar which takes forever because they are busy mixing alcoholic drinks and seemed to be more concerned with making them than messing with the cokes. Itjust seems like a hassle to just get a coke. If you want pictures taken they have plenty of photographers taking them and they look nice. But you have to have a big pocket book to be able to purchase them. They charged $20 for just one picture that you can download on your phone or you can buy packages but be prepared to pay a lot of money. They would probably make more money if they made the pictures more affordable so that people would buy more. Had fun on the excursions except for the Bamboo Beach in Jamaica. It was a 45 minute ride to and from. No place to get out of rain so we got soaked before even getting to swim. Beach was not as nice as I thought it would be. By the time you got back, there was no time for shopping. Would not recommend this excursion. Grand Cayman and Cozumel was very nice. 7 Mile Beach was beautiful. Swam with the dolphins in Cozumel and loved it. Would highly recommend this excursion. Read Less
Sail Date February 2020
My first cruise! Everything went well except for an excursion ( Isla Rotan) that was not clearly explained. I thought that snorkeling would be supervised and found out the hard way that it was not. Nor was it explained in the description. ... Read More
My first cruise! Everything went well except for an excursion ( Isla Rotan) that was not clearly explained. I thought that snorkeling would be supervised and found out the hard way that it was not. Nor was it explained in the description. I learned so much that I can rely on my travel clients. The entire staff was so nice and accommodating. it was my girlfriends' first cruise as well. We really enjoyed the experience and plan to go again.l plan to recommend this cruise to my travel clients as well. The food did not disappoint even though there were not any vegan/vegetarian choices. I will just have to cleanse when I return home. Any maintenance problems were addressed immediately. It was the perfect size ship for a first cruise, at least for me, Ports were very nice and kept up well. Approximately 1200 passengers, so it was not congested. I will go on another cruise with Carnival. Our room was just off the elevator, so we could hear all the noise. I would opt for a room away from the elevator on my next trip. embarkation and disembarkation went well and was smooth. to sum it up, read and ask questions about your excursions and what you are allowed to bring on the ship. Read Less
Sail Date February 2020
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor ... Read More
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor customer service onboard, as well as the follow up after the sailing, is beyond my comprehension. We conveyed our issues while onboard as well as a follow up upon our return. Our list is lengthy, but if you are researching cruises to take, I feel it’s fair for you to know what you can expect from them on & off the ship. If you’re an average middle class household like us, vacations are few & far between. And takes planning time financially. I had no intentions of sharing a public an honest & transparent review of our multiple concerns. As this is something I have never done. But after their response of our experiences onboard, I feel it’s necessary. I don’t want what happened to us to happen to anyone else. *Note: This is in no particular order. 1.) Smell. The odor of our stateroom bathroom was absolutely horrid. To the point that we had to allow the bathroom “air-out” before we could even enter it. EVERY TIME. EVERY SINGLE TIME. The ENTIRE trip. It smelled like backed up sewage stemming directly from the toilet. It was absolutely disgusting. 2.) Cabin Cleanliness. The cleanliness of our cabin was lacking to say the very least. From the moment of our initial walk-in, it looked as though fresh towels & bedding were the only things replaced/attended to prior to us entering the room. The shower? The condition of the shower was disgustingly gross & probably a future health hazard. There was & I’m confident that there still is mold growing in it. Yes. Mold growing in the shower. It just shows the complete lack of effort given to cleaning, prepping & sanitizing before the new passengers board the ship. Another instance, While unpacking our luggage & putting our things up, the shelves in the closet, which we were attempting to put our clothes on had an (extremely obvious) dirty pair of men’s underwear & a single filthy sock...Just sitting on a shelf in the middle, that in no way could have been missed/overlooked. Gross. There was a dried bloody finger streak directly on the closet door opening, proving again that it the room was not properly wiped down, or sanitized thoroughly. A handful of times we had to send plates, silverware & glasses back because of stuck on food & lipstick marks that remained from previous users. That’s just not okay. 3.) Food. The level of quality & lack of options was less than satisfying. The first night in the main dining room my plate had to be sent back because of the extremely visible amount of fat on my meat. The replacement wasn’t much better. So Instead I got to watch my husband & son eat while I watched & got to eat bread. This instance was repeated the third night. But it was my son who experienced it. The options were limited for someone who does not eat seafood. I don’t eat seafood. I get that it’s a cruise. But I highly doubt I’m the only person that does not eat seafood. The food is supposed to be a big part of a vacation! So it was a big disappointment. A few times my husband did ask for two of the same items, he was treated as if the waitstaff are trained to refrain from allowing that. Seemingly frustrated & hesitant for even have asking for such. Because of the lack of food options & the less than stellar quality of food, I was resorted to either pizza or Johnny Rockets. Which the pizza was more times than not completely overcooked/burnt & Johnny Rockets being additional charges. The “sprinkles” ice cream situation was another. There is literally ONE single place to get froyo! It was constantly “out”, closed for “cleaning” or “under maintenance”. And to close it at 9!? There is no one constantly manning the machines. What is the need of closing that early? So they have an outdoor night time movie with late showtimes & you can’t enjoy a desert while you are watching it!? It makes absolutely zero sense. 4.) EVERYTHING closes entirely too early. Both the stores & snack/eateries. We were so shocked to realize that if you don’t access those early, you won’t be getting anything. We wanted chocolate one night around 11ish & couldn’t get any because the only store that carries it, was closed. Late night sweets/snacks are actually a common thing. So not being able to get something so simple while on an actual vacation due to the lack of access was frustrating. 5.) Luggage. My son & husbands luggage made it to the room fairly early the day of embarkation. Which was great. However by 8:30 pm my luggage was still no where to be found. Which was strange since all of our stuff was handed over together. Finally, we asked our steward about it, so he went searching. Came back around nine & told me that he found it & I needed to go to Security on level one because my bag was pulled for a second screening. Again, confusing because my husband & sons made it to the room just fine. So confusingly, we all went to find out why & retrieve it. We got there, asked why, they said it was “pulled for alcohol being detected”. It made absolutely no sense whatsoever. First of all, there wasn’t even a liquid in my bag! NONE. Second of all, we purchased the unlimited drink package weeks prior. What sense would it be for me to smuggle alcohol onboard when I already have access to “unlimited” amounts onboard!? Again, no sense. What really pissed me off was the fact that I reached out to them the week PRIOR from sailing to see if I could bring a few gifts, in my luggage, WRAPPED, for my sons birthday (the whole actual reason for the trip). I was told absolutely. No problem. Wrap away. The gifts were a surprise & this situation completely ruined it for us. Security opened my bag right in front of my son who was with us. The surprise was no longer a surprise & I couldn’t have been more disappointed it was ruined. BTW- the gifts were books, dvd & clothes. NO LIQUID. In the bag. NONE. We were cleared, dropped the luggage at our room & headed for guest services. We were told that standard is “not acceptable“, apologized & were promised it would be looked into as to why the bag was unnecessarily pulled & they would get back to us to with answers. That never happened. 6.) I’m baffled as to why so many of the bars on board were regularly closed. The third day, we literally had to go to 4 separate bars until we found one open. Closed during reasonable “drinking hours”. We had to chase bars down. It became increasingly exhausting as that became the trend. The 5th day we attempted to get a drink at the Schooner bar. Just my husband & I sat. We ordered. We each ordered ONE drink a piece (first drinks of the day for us) & my husband attempted to order a shot with his drink. So one drink each. With one additional shot. Only to be refused because “you can’t order a shot that close to swiping your seapass cards”. Which were ALL ordered TOGETHER. He was shut down immediately upon ordering. He hadn’t even swiped our cards at that time!!! That’s asinine. Guess what!? That wasn’t an isolated event either. NOPE! It was only allowed ONE time. The ENTIRE duration of the cruise. Just one bartender allowed this. After many attempts at multiple bars. What’s the point of having a super expensive “perk”, if you can’t use the thing reasonably. If my account is checked, It will be obvious we weren’t sloppy drunks by any means. It was actually insulting. The coffee wasn’t any better. While I was getting ready for the day, my husband went down to get us our morning coffee. Wanting 2 coffee’s. He had HIS pass & took mine with him to use for our order. Our names match, we share a cabin, we both have the drink package due to the policy, it could easily be verified at the register. Nope. He was refused service. For TWO coffee’s. Not even alcohol! Completely mind-blowing, unreasonable & extremely irritating. Also! I was taken aback when I ordered a Spicy Bloody Mary at the schooner bar. The bar wasn’t very busy, 5-6ish people, with 2 bartenders. While making my drink, the bartender realized that they didn’t have enough of both Tabasco & Worcestershire sauce (important parts of this specific beverage I think). Once realizing they would need more they quickly, half a’sd looked for replacements behind the bar. They didn’t have any back there. So what did they proceed to do about it!? One staffer within ear shot of me turns to the other & literally says “oh well, she won’t notice!” Those EXACT words! Finishes up their version of my spicy Bloody Mary, or lack there of & puts it on a napkin in front of me as if nothing was wrong. What kind of customer service is that!? All they had to do was either tell me the situation (which would’ve been perfectly fine with me), or either call or go yourself to get the replacements. But to treat me like I’m an idiot. And completely unnecessary. 7.) For God knows why, on the 4th, at dinner, in the main dining room, we were approached at the table with my son being serenaded “Happy Birthday”. His birthday was the 8th. So it completely threw us off & embarrased my kid because it wasn’t even his birthday. It was awkward, uncomfortable & easily could have been verified & avoided. 8.) The activities were extremely lacking in substance & quality. The majority of them were “know the answer, write it down, switch with someone” it just wasn’t enjoyable. And highlighters as prizes was a joke (most however were just pats on the back for winning/knowing). My kid turned 13 on this trip. He is extremely well rounded, beyond his years & mature enough to attend things that we deem appropriate for him (he also looks like 17 year old!) When he attempted to play “finish the lyric” in the star lounge, he was again embarrassed because in front of EVERYONE in the room, he was told he could not play due to not being 18. Even though the age limit was never mentioned PRIOR to asking for volunteers. There was ABSOLUTELY no reason to A.) call him out in front of a packed room & B.) not allowing it to be a parents approval/discretion situation. It was a complete elementary game. No reason for such tight restrictions. Not one single cuss word or inappropriate talk/actions in any way was said or done for the duration of it. To also charge for arcade use was disappointing as well. ESPECIALLY, the high costs per game & not getting anything in return. Just an “I won” moment to have with yourself. No tickets won, no point redemptions nothing. That’s just crazy! Oh! And Flow Rider!? That was maddening! It’s not a secret that the lines tend to get lengthy for that. To NOT be made aware that it REQUIRES separate waivers (that you have to go out of your way for) that need to be signed PRIOR to waiting in line only to find out when it’s your turn, you can’t access it without a consent liability waiver signed!? My kid was pissed & defeated. As anyone would be. Not one person said a word to us about that. Not one. That info should be included in the arrival day compass that is made as a focal point that is awaiting on the bed upon the travelers arrival. Ping pong balls should also be monitored & replaced as needed. Having just 2 balls by the end of the trip to chase between two separate tables isn’t easy. Nor enjoyable. 9.) The beds were extremely uncomfortable. We feel like we hardly got any true rest whatsoever. ALL 3 of us woke up every day exhausted & sore. Every day. We still are. And Finally the biggest & most overall disappointing issue.... 10.) Customer Service or lack their of. We hardly saw any (if at all, really) an employee who looked like they truly enjoyed their job. Most didn’t welcome you with a smile, didn’t go out of their way & we were ignored countless times. They advertise dancing by the waitstaff including Johnny Rockets & main dining. Not once did that happen. Twice, just 2 times, in our 7 day cruise did we have a waiter/waitress approach us and Inquire if we wanted/needed a beverage from the bar. Both of those times were on the upper pool deck, floor 11. We never even saw one in the lounges during scheduled activities! Not a single one. We were either forced to do without or interrupt the people around you because you have to go order a drink at the bar yourself. That’s insanity!!! The majority of the ones we did actually see (not interact with, simply by their choice) preferred to hang out along the railings, people watch & twirl their trays like pizza dough. I was truly shocked that so many seemed to simply not give 2 craps that the reason they even have a job there is because of the customers. If it weren’t for the customers, they wouldn’t have one!!! We were also disappointed that literally ONE Evening, just ONE single evening, we went to our cabin after our “turn down” service & had an animal towel. Aren’t those typically supposed to be done at EVERY turn down!? It’s something we always enjoyed & looked forward to on our carnival cruises because each night was a different animal. I thought towel animals are kinda just a universal cruise schtick in general. They do have an activity class on the subject, but it definitely isn’t practiced for customers. It may seem a tad petty, but the little details are important too! This was our first family vacation for the three of us (husband, son & myself) in a few years after losing a son. We were so very excited & so looking forward to going on one. It was beyond desperately needed. Plus my other son was turning 13! It is a milestone bday. We just wanted to make new memories. Just not of this kind. Not what we anticipated. Not what we expected. It was bad. It was just so very bad. We are now just left feeling like we need a vacation from our vacation. And that’s just incredibly sad. I truly hope that this ridiculously long feedback is acknowledged, thoroughly looked into & new implementations are created for some extremely necessary changes that really need to be addressed. If not, reviews such as mine will eventually become your new norm. It’s just absolutely impossible for it not to. This was the generic response from CS: “Hi, Brittani. Thanks for your patience while I was speaking with the ship. We're very sorry for the disappointment you experience onboard and we had the opportunity to bring all of your concerns to the respective manager's attention. It is never our intention to negatively impact your cruise and I apologize that this was your experience. Thank you for your candid feedback as this shows us where we need to focus our attention.” We have no desire to cruise on this line again. And won’t hesitate to make others aware of the experiences endured & severe lack of customer service they provide. Read Less
Sail Date February 2020
First of all, I got an excellent deal on this cruise and took that into account before writing. The good. The ship is new and beautiful. State of the art everything. Can't say enough about the kids club. Lots of activities and the ... Read More
First of all, I got an excellent deal on this cruise and took that into account before writing. The good. The ship is new and beautiful. State of the art everything. Can't say enough about the kids club. Lots of activities and the staff were amazing. Mozzarella balls, made on the ship are addictive as was the gilatto. Movies on the big screen by the pool were great. Debarkatiion was smooth and probably 20 minutes ship to taxi. Crew on the dock welcoming guests back to the ship in Roatan was a nice touch. Not big drinker so opted out of the drink package. At $300 to break even, you need to drink 50 beer in the week. If you're travelling with non drinker, you still need to buy the package and now need to drink 100 beer in the week. When you aren't on board 4 of those days... Same with soda package. I feel $250 is excessive as I wouldn't allow my 6 year old to drink that much soda. Embarkation was brutal. Two hours packed in like cattle with 5 staff checking in. Be prepared to pay for everything. Gone are the days were everything is included except for drinks, on board MSC Meraviglia, be prepared to pay for everything. When did it become ok to interrupt guests at dinner to sell drink packages, excursions and specialty dining? Cirque show was great ($20 per person) bowling, $25 half hour. Driving simulator $20 for 10 minutes. Choc and vanilla ice cream available but gelato (incredible) at $3 per scoop. Including dining has four options on the menu. Assumed that the other 4 items were included in gourmet dining package... wrong. Spent 12 hours arguing to get a $50 charge removed that I hadn't signed for. Complimentary embarkation photo was a nice touch until I saw a $40 charge on my bill and read the small print. If you don't return it, they bill your account. The ship is DIRTY. Every flat surface had coffee cups, glasses or bottles on them, not for a short time but hours. Watched as crew members walked by without ever making any effort to clean. Perhaps the sales people selling the drink packages would be better utilized cleaning up. Reserving lounge chairs not unique to MSC but goes completely unchecked. Charging for soda in the dining room, charging your guests to use an umbrella on your private island is beneath the MSC name and lowers the opinion. The only place to smoke on board is deck 16 in the back corner of the ship, right at the running track. Be prepared to get stank eye from the joggers every morning and as the ship is huge, pick a room accordingly near the back if you smoke. The service staff ranged from good to should find another line of work outside the customer service field. Nobody was rude but some seemed annoyed if you ordered something. Variety at the buffet is lacking but always have hamburgers, hot dogs and pizza. I'm good with that as I like these items but if you're looking for more, look on another ship. Breakfasts were good in buffet, lots of variety and good quality. Line up for omelettes always huge and coffee often empty. Spending the last 12 hours on board fighting over a $50 charge when my on board account was at $1100 left a bad taste in my mouth. We've sailed on Princess, Carnival and Norwegian but wanted to try MSC. We'll be returning to them for future cruises. Read Less
Sail Date February 2020
The overall experience on the Norwegian Bliss was just alright. One of the things you need to be prepared for is the constant service fees, 20% gratuity charges (which is already paid for ahead of time, so you shouldn't have to pay ... Read More
The overall experience on the Norwegian Bliss was just alright. One of the things you need to be prepared for is the constant service fees, 20% gratuity charges (which is already paid for ahead of time, so you shouldn't have to pay again) and other fees for relatively stupid things. Half of the ports we went to, we needed to be tendered in, which was a real pain. It would delay the whole day by at least an hour or two and there were so many people it was hard to get around ANYWHERE. Not to mention if you're disabled and need a scooter, forget about getting on the island from a tender. Have fun trying to find a show, there were only two offered for the entire 14 day cruise, as well as only two showtimes a night to choose from. The food wasn't the best, really could have made something better at home most of the time. The dining service absolutely sucked, barely asked you what you wanted to eat, let alone make conversation with you. Overall, not very impressed with the ship, just enjoyed the ports themselves. I do not recommend this boat, perhaps the other boats would be nice, but 4,000 people are just too many, and it takes a lot away from the experience both on shore and off. Read Less
Sail Date February 2020
We sailed on NCL Bliss on 14-day Western Caribbean cruises out of NYC so on Feb 2, 2020s. The ship visited Cape Canaveral. Great Stirrup Bay in Bahamas, Ochorios in Jamaica, George Town in Grand Cayman, Roatan, Belize, Maya coast and ... Read More
We sailed on NCL Bliss on 14-day Western Caribbean cruises out of NYC so on Feb 2, 2020s. The ship visited Cape Canaveral. Great Stirrup Bay in Bahamas, Ochorios in Jamaica, George Town in Grand Cayman, Roatan, Belize, Maya coast and Cozumel Mexico. Great cruise and good staff. We had a standard balcony cabin 12722 on deck 12 with plenty of room for the two of us. Nice ship with lots specialty restaurants good. Buffet was great - better quality food than the general dining (hotter, more variety, very nicely prepared and presented. The only 'complaint' is that there is too much salt added to food throughout. We don't use salt at home, so really notice it We didn't participate in any of the 'activities' like bingo or quiz shows but they had some good entertainment. the 'Beatles' group was standing room only at every show - they needed a bigger venue! They had a rock/pop band who did a good job, and the 'Jersey Boys' was a great performance. Six Boleyn was also good musical described life of King Henry VIII through his 6 wives. There was live music in moist lounges (District Brew House, Mojito bar, atrium and observation lounge). The observation lounge was a great place to get a comfy chair and snack, I spent my days there reading the book, “SEA OF POPPIES” by Amitav Ghosh describing the story of Opium production and trade by the British India company. ON 2nd day Sea day we had cruise critic meet and Greet met the GM of the ship. Sharon complained about lack of body lotion in the bathroom. He took our cabin number and instructed our room attended to supply steady supply of Bulgari body lotion. Afterwards I mentioned him today is Sharon’s birthday. After we came back from lunch our cabin was decorated with Happy birthday sign, Streamers and balloons. He also sent some specialty Chocolate, a bottle of wine. Sharon, her cousin and Aunt enjoyed the wine. I was not happy with luncheon menu at the main dining room. I complained to the Maître Dee. He said I should eat at taste of India. I looked up the Executive Chef Sreekanth Sundram and spoke to him. He informed me Breakfast, lunch and dinner are available for vegetarians at the” Taste of India”. Next morning to my surprise I had an excellent breakfast with Vada, Uthappam, Sambar, Chutney, poori, Potato, with Masala Chai. I also met Rohith Gokulakrishnan Executive Sous Chef from Chennai, Chef Balappan. Everyday I had a feast for breakfast, lunch and dinner We went on Shore excursion on Airboat and crocodile farm in Florida, tour of countryside of Jamaica, Roatan tour to see mangrove reserve, shipwreck and to a beach to watch a local show. Next day we visited the Maya ruins and spice farm in Belize. 9th we visited Mayan coast to see Mayan temple. At Cozumel we visited Mayan Chocolate Farms to learn about history of Chocolates use by Mayans and how Spaniards modified to fit the western taste. Then we visited Mayan Honeybee farm amid the forest. I learned there is no pure Mayan blood descendant, most of them descent of Mayan and Spanish descendants, the last Mayan died in 1850 Overall this cruise is excellent on a new ship with 4,000 capacity. May be less than 10% were people under 40 years old. Most of the guests were seniors, some on walking with Canes, others cruising around on their scooters which took most of the space on the elevators. We were on Deck 12. Most of the entertainments and dining rooms are on Deck 6-8. The Garden Café is deck 16 and lounge is on Deck 15. It is really a struggle to get into the elevators during breakfast, lunch and dinner time. There are 16 elevators for 4,000 peoples which is a handicap. Sometimes I used stairs with huffing and puffing. WE returned on Sunday the 16th after dropping Sharon’s aunt and cousin at the airport for their onward journey to the frozen tundra of Saskatchewan Read Less
Sail Date February 2020

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