1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews

74 Costa Genoa Cruise Reviews

(Costa Smeralda Italy, France & Spain 7 day cruise Jan 4-11, 2020) It's a huge brand new ship that is sailing on a 7 day continuous loop between Rome, La Spezia, Savona, Marseille, Barcelona, and Palma. We were on the ship for ... Read More
(Costa Smeralda Italy, France & Spain 7 day cruise Jan 4-11, 2020) It's a huge brand new ship that is sailing on a 7 day continuous loop between Rome, La Spezia, Savona, Marseille, Barcelona, and Palma. We were on the ship for its 3rd week of cruising. Here are a few of our observations and a couple of tips. Positives: - Price was very reasonable (but watch out for all the extras). - Clean and brand new. - Plenty of hot water in shower. - Beds were firm but comfortable. - Crew members were friendly and helpful for the most part. - Ferrari and Campari bars were nice to visit once you could figure out your drink package (you need at least the 2nd level from the top). - 21 bars and lounges - Tours were well organized. - Water park on deck 18 had 4 slides for kids. - Other sports areas and activities such as tennis and basketball. Negatives: - Costa smartphone app can’t be downloaded for USA passengers so you can't use the app for any information on board. - On board Internet did not work. - Very difficult to purchase bottle water to bring back to our cabin. - All of the restaurants were at the back of the ship on decks 8,7,6,& 5. - Buffet meals for breakfast & lunch in all restaurants, not just the buffet. - Waiter service at breakfast and lunch means that they will show you to a table and then clean the table after you leave. No option for a sit down meal except at dinner. - Food was only available at designated times (including the buffet). - At some meal times only 1 restaurant would be open which resulted in huge lines and running out of coffee, cups, plates, etc. - Breakfast food was exactly the same everyday. - Be aware that you will have to search high and low for coffee. - Pizza was only available for an extra fee at one designated restaurant. - Burgers were only available for an extra fee in the sit down dinner restaurants and NOT at lunch or during other times during the day. - Ice cream was only available at one location (for an extra fee) and NOT in the dining room. - Drink packages are very confusing (we upgraded to the middle priced one) - Beer is only Heineken on draft. That's it.... nothing in bottles or cans. - There are just 3 small swimming pools and 4 hot tubs. - Spa pool was small and very crowded. - Entertainment was one 30 minute show per evening in a very small theater with first come first sit down and then everyone else is standing up and blocking your view. No drinks are served in the theater. - Rehearsals in the center theater spanning decks 6,7,&8 were running throughout the entire afternoon and the actual show was performed only at 11:30pm one time per day. - Our Passports were taken from us when we boarded the ship in Italy. After speaking with other people from the USA who were able to keep their passports in their possession it took us 4 trips to the Reception desk on deck 7 to have ours returned to us. Be sure to keep your passport in your possession. - It was very difficult to understand what was happening because announcements were made in many different languages. - Elevators were super crowded at meal times. We used the stairs for extra exercise. - Completely separate from Carnival so your prior cruises and status doesn't apply. So what are our tips? - Not a ship for adults looking for a relaxing, romantic, peaceful, calm, restful, quiet Mediterranean cruise. - A ship with a lot of rules. - Not for people that like pizza and burgers. You even have to pay for ice cream! An extra fee for everything. They don’t offer any snacking between meals as an option. Is this a new type of cruise diet? - Not for people that need assistance walking and getting around (wheel chairs or walkers) because the elevators are very crowded and the ship is extremely big and spread out. In summary this is NOT for people that like pizza, burgers, ice cream, wings, coffee, bottled beer, or relaxed fine dining. Read Less
Sail Date January 2020
Worse cruise I have ever gone to. Terrible food. They promote 17 restaurants. These include nutella bars, ice cream, sports bar, and like three or four light meal/tapa places. One is only available to costa members and one only for those ... Read More
Worse cruise I have ever gone to. Terrible food. They promote 17 restaurants. These include nutella bars, ice cream, sports bar, and like three or four light meal/tapa places. One is only available to costa members and one only for those with families. You’re left with the assigned restaurant which serves terrible food, a pizza place, and a teppanyaki. The buffet basically serves italian food with very limited options. The restaurants and constantly closing and opening. At one point there was nothing open and we refused to eat at the buffet. We initiallu thought that maybe the real italian food was simply different to the italian food we are used to at our home town. However, the food in the different cities we visited was fantastic. The breakfast is basically an expanded continental breakfast. The ship is new and we were excited since cruises deteriorate with time. However, staff members were not trained. None of them could tell us where the different restaurants or different things were in the ship. The excursions are a ripoff. For a 5 hour excursion you’d spend 2 hours getting there and 2 hours getting back, with an hour to take quick pictures of the monument. You barely have enough time to eat. One of the excursions was at 2:30. By the time we arrived, it was already starting to get dark. The fitness room is too small for the amount of people. And they don’t even let you use the aerobic room which was for paid classes. However every single time I went to the gym, the aerobic room was completely empty while I was trying to find some space to use the dumbbells. If you’re still planning to go, make sure you check your credit card constantly. We were charged 200 dollars for no reason. Which came at no surprise since during our trip to the spa, about 3 other persons were there to complain about mystery charges to their credit cards. Other than that, the staff was nice and the rooms and cruise were very clean. Read Less
Sail Date December 2019
We chose this cruise to get away from the Winter and have Christmas at sea Our Costa organised bus trip from our home town in Austria to Savona was smooth and punctual. Savona is a pleasant port, but as it was a bit chilly and windy, we ... Read More
We chose this cruise to get away from the Winter and have Christmas at sea Our Costa organised bus trip from our home town in Austria to Savona was smooth and punctual. Savona is a pleasant port, but as it was a bit chilly and windy, we elected to stay in the departure area Boarding was a little slow and Costa could improve communication to keep people informed Our cabin was ready and the luggage arrived quickly except for i case that was detained .This was due to a small hand steamer - this deice has been on about 10 cruises ,but this time was classified as an Iron. HERE I MUST CRITICIZE COSTA - they know who the detained cases belong to but allow a queue of about 40 or more people to wait like idiots to reclaim their baggage, instead of telling them where where to go. The enquiries desk is a bunfight and the reception staff and passengers are put under unnecessary pressure when a simple collection system would alleviate the problem The ship was clean and everything worked although some of the external steel is showing its age. Navigating the ship with the restaurants in the middle can be a little confusing The dining was really good in the MDR and the buffet was more than adequate. On sea days after the crossing it was a bit hectic The theatre entertainment was generally good and the theatre was always full. The daily activities were always well attended and the passengers enjoyed themselves.The design of the ship does not lend itself to undercover relaxing areas on hot sea days as the solarium is inadequate. It is a pity that use of the sauna is not free or a package separate from the SPA packages The service was good and the ship was kept clean and tidy The ports are all typically Caribbean with enough Tours available from Costa or ashore For us the best ports were Santa Cruz Tenneriffe, Roadtown and Martinique A message to all the unhappy passengers - Costa is an Italian cruiseline so why were you surprised the were so many Italians on board. And likewise most food menus on an Italian ship will be Italian Costa could cut down on the multilingual promotional announcements and fix the water issue that annoy so many people All in all a good time was had by most people Read Less
Sail Date December 2019
This was a slow way to return to S. America and the ports made this a good choice. The ship was fairly full with guests from Spain, Italy, Finland, Russia, Switzerland, Holland, France, Argentina, Germany, Brazil, UK, USA and others. ... Read More
This was a slow way to return to S. America and the ports made this a good choice. The ship was fairly full with guests from Spain, Italy, Finland, Russia, Switzerland, Holland, France, Argentina, Germany, Brazil, UK, USA and others. Embarkation was slow in Savona, took us two and a half hours to get onboard. The food was Italian as expected with some unusual options such as pasta with squid, grilled salt cod and an odd dinner selection of sausages with endive with a pita bread on the side. Service was leisurely at meals but the waiters tried hard to please everyone. One table companion had registered as gluten free and at times seemed to get better options. When several others asked for the same choice, the head waiter was summoned and said only pre registered guests with a doctor's letter could pick from the gluten free menu. Coffee and tea is not avaiable after lunch or dinner in the DR but the waiters were generous with the wine for those with drink packages. Entertainment was quite good most nights with male tenors, dancing, magic acts and other singers. Most of the bars had music every night, some very good. We took several Costa tours -in Europe, all our tours in English were cancelled due to insufficient numbers but I rebooked in Spanish with no problems using the Totem machines. Tours mostly catered to two languages so we has Spanish/ Italian, Spanish /Portuguese, then once we hit Brazil English/Finnish, English/French and English/ German tours. Once we hit Rio, there was a major exodus and 1200 Brazilians came onboard. The whole ambiance changed with a late disco opening at midnight and a late dinner at 0100 to 0500. Breakfast in the dining room was almost emty at 0800 as many of the new arrivals slept in. Many of the new passengers were in their twenties and thirties compared to the more senior crowd who boarded in Europe. Customer service was fair to poor with long line ups at the desks and "Come back tomorrow" being a popular response. The TV and internet were very poor, much of the time there was no TV at all except the onboard channels showing tours and safety information. Internet was spotty with no service available at times. Our balcony cabin was comfortable and our cabin steward did a good job. Read Less
Sail Date November 2019
If you are a North American traveller and have done cruises with American companies (Royal, Carnival, NCL etc.) you will be extremely disappointed. The service sucks - not enough staff to accommodate all the guests. The employees are ... Read More
If you are a North American traveller and have done cruises with American companies (Royal, Carnival, NCL etc.) you will be extremely disappointed. The service sucks - not enough staff to accommodate all the guests. The employees are rude and do you a favour they want to help you. The service is super slow and takes forever to get anything. The food options are mediocre, really nothing special at all. The shows were somewhat ok but the problem is that most of them are in Italian. I know 3 languages and it was difficult to get by with staff and understanding the entertainment. Moreover, they make announcements in 5 different languages which is super annoying that you have to listen to them 5 times a day. The service desk staff are rude and that’s a compliment. Really horrible cruise line with horrible service. Do not waste a dollar with them - they are TERRIBLE!!! Read Less
Sail Date November 2019
EMBARKATION This took about 40 minutes end-to-end, which was much faster than other cruises I have been on. Disembarkation at ports was well managed and fast, aside from one occasion when it was complete chaos after a docking delay, ... Read More
EMBARKATION This took about 40 minutes end-to-end, which was much faster than other cruises I have been on. Disembarkation at ports was well managed and fast, aside from one occasion when it was complete chaos after a docking delay, as passengers were not provided with revised timings. Timely information was provided on the procedure at ports, plus advice on local customs, tourist vulnerabilities etc. Immigration officers were invited on board to process visas on the way to India, which was an excellent arrangement, providing a smooth transition and additional time in port. PASSENGER PROFILE Costa predominantly use images of people aged 30-50 in its’ advertising, which is misleading. About 90% of the passengers on this cruise were aged 65 – 85 and vast majority were Italian. These factors heavily impacted Costa offerings in terms of food, entertainment, activities and excursions. An on board Costa Cruise Consultant confirmed that passenger age group, activities, entertainment, and excursion types are broadly similar in nature from ship to ship and cruise to cruise. CABINS My cabin was serviced every day with a bed linen and towel change, for the mandatory fee of 10 euros. All the cabins I saw of the same grade as mine, were of a slightly better size and similar specification to other cruise lines I have sailed with. Some passengers had problems with blocked toilets or broken air conditioning, but these were remedied very quickly by the maintenance team. The cabin minibar had sweets, snacks, soft drinks and beer. 1 litre of mineral water was 2.90 euros, so people filled their empty bottles from the machines in the restaurant, although there were labels telling them not to. A 45g tub of crisps cost 2.75 euros, but you could also buy crisps from the main bar on deck 5. 24/7 room service food and drink charges were very reasonable. Breakfast in the cabin was huge, delicious, and excellent value for money at 5 euros. STAFF The staff were a multi-national lot, generally very efficient, keen to please and all spoke some English, how much they understood was another matter. Some of the staff at Customer Services had developed a patronising attitude, which was really infuriating. This was probably from dealing with an endless line of people who could not work out how to access WIFI on their phone despite comprehensive instructions everywhere, or who were irate when staff served queue jumpers and told those queuing to wait their turn. Attitudes were better at the Excursion Desk, where passengers could often not operate the excursion information point. When making a complaint or trying to change or cancel something at either desk, the first response was often ‘we can do nothing’. You needed to be very determined to get past this. MONEY From Oman to Malaysia, taxi drivers, those touting goods and tourist trap shops usually took US dollars, but local shops only accepted local currency. Customer Services dispensed and changed dollars, but not local currencies, even to credit your Costa account. There were several errors with my onboard account. I was charged for minibar items I did not consume and debited twice for excursions. INTERNET As Internet access at sea comes via satellite, it is very expensive. Most people seemed to have bought an advance package. The speed was extremely poor and the only time I could logon to Internet banking due to online security time outs, was when most passengers were ashore. DRINKS Drinks were on the expensive side at 5 euros for a large lager and 7.70 euros for a G&T, plus a 15% service charge. I was glad that I only drink alcohol occasionally. I spoke to people who had bought alcoholic drinks packages only to find that water was not included, and soft drinks packages that only included certain soft drinks, often not their favourites. THE BUFFET RESTAURANT Food was always plentiful at the buffet, though it was not very imaginative. At breakfast the buffet was open for around 3 hours. On offer were bowls of watery flavoured and what they called granola, which was oats already soaked in watery yoghurt mixed with chopped fresh and dried fruit. There were usually bowls of separate dried fruit and on rare occasions nuts. Cereal wise I saw rice pops, cocoa pops and sometimes cornflakes. On the hot counter you could find crisped up, greasy, fatty, bacon and strong-tasting chipolatas (I never worked out what was in them), together with scrambled eggs, hard boiled eggs in shells, or fried eggs. There were slices of griddled beef and pork (sometimes bloody), for breakfast too, which weren’t bad, if a little chewy. Usually, these appeared at lunch and dinner too. Pancakes were always on offer. Bread-wise there was a lot of choice, from 2 slices of tasteless, cardboard like white toast wrapped in a paper napkin, to delicious pizza bread, crunchy bread sticks and lovely sourdough. There was also a range of sweet spreads. One counter was arrayed with delicious cakes doughnuts and pastries, another had cold processed meat slices, and a third had a selection of fresh fruit. These 3 were transferred to the rear pool area for an hour after full breakfast finished. Free tea and coffee were provided. Black tea was the usual European tasteless dust, and fruit teas were weakly OK. Coffee came from urns or machines and I found it foul. You could buy extremely good barista coffee and lovely ice cream outside the deck 9 buffet. At lunchtime the buffet was usually open for 2-3 hours. There was one active cooking station, which reheated precooked pasta in a deep fat fryer and added sauce or heated up sauced versions in a wok. There were also a couple of daily pasta bakes with bowls of grated parmesan, herbs, garlic and chili flakes – the only hot food fix I got on board. There were lots of griddled meats with minimal or no sauce. Only roasted meats always came with gravy, the lamb was hideously glutinous and the chicken dry, but the beef was very pink and delicious. Sometimes there were meat casseroles, stuffed meats or meatballs in gravy. Fish and seafood were often breaded and deep fried or deep fried in their shell if soft shelled and fiddly to eat. Mussels in tomato sauce were always good and ran out very quickly. There were very limited fresh and frequently overcooked vegetables, plus rice. In addition to hot food there was a salad bar, together with cheese, packs of biscuits (and butter if you asked), plus a couple of tiny desserts and fruit. Alcohol and branded soft drinks were on sale in the buffet at all meals, and a lot of people had wine or beer. Tea or coffee were not on offer. There was an included burger/hot dog bar outside the main buffet restaurant open for most of this time. If you could get the chefs to toast the buns, the beef burgers and hot dogs were fair, less so the reconstituted chicken. The salad bar had less choice than the main buffet but, there were often lovely mixed green leaves and rocket. This also was the only place you’d find chips/French Fries. Between 4 and 5 in the afternoon, cakes and the same desserts as for lunch and dinner were on offer with tea, coffee and water. Dishes at dinner were the same as at lunch and similar from day to day, except that the burger bar was closed. The buffet was only open for 1 hour in the evening and no tea of coffee were provided. My mother would call the buffet food plain. I would call the buffet food bland. Considering the destinations, I had expected a world food approach as provided on previous cruises. I also missed fresh cook stations for things like stir fries and omelettes/pancakes. Temperature measurement at hot buffet stations was noticeable by its’ absence, and meat was often tepid. Thankfully, food turnover was usually fast so there wasn’t much time for bacteria to develop. I heard of no food poisoning incidents on board. Table clearing was very enthusiastic, which made it difficult to eat all your meal in the same place. Plates were whisked away if no one was sitting at a table. The only alternative was to get all courses and drinks at once, or for one person to get food for two, which was not easy as trays were not provided. MICHELANGELO RESTAURANT 1965 Breakfast at my included sit-down restaurant had the same self-service items as the main buffet but, offered less choice. Italian lunch was 12-1:30 every day, which I didn’t bother trying. I ate dinner in the sit-down restaurant 8 days out of 26. This was because the 18:30 sitting was too early for me, especially if I had been off the ship and ate lunch late, or only managed to make afternoon tea. The 20:30 sitting would have been a better choice. The dinner menu was usually 5 courses, starter (3), main (3), salad, cheese and dessert (3). Soup, salad and pasta portions were a bit larger than fine dining. The menu changed nightly with a country, or a chef’s special theme. Limited house wine and water were provided. There were also some standard alternatives if you did not like anything that day, plus others at additional cost. In general, the food looked much better than it tasted, although service was excellent. PIZZERIA PUMMID’ORO & CLUB RESTAURANT The pizza restaurant on the level above the main buffet was open lunchtime and evening. It got busy at lunchtime towards the end of the cruise, when people became bored with repetitive nature of the buffet food and were willing to pay a little something. I did not try this or the reservation only Club Restaurant. ACTIVITIES The majority of activities lasted half an hour. Holiday camp style games took place around the mid ship plunge pool or in bar lounges. These were run by enthusiastic staff called the ‘Animation Team’ usually in silly costumes shouting in Italian. A small number of the same people seemed to really enjoy them. The Animation Team also ran bingo, super bingo, morning bingo, midnight bingo, dance contests, karaoke, singing contests, card and board games, general knowledge quizzes, music quizzes, picture quizzes, video quizzes and encouraged dressing up in different colours or themes for the evening. Members of the Animation Team were very friendly and outgoing but, doubt if any of them would make a living as a professional presenter or entertainer. Some basic language lessons were on offer. These were run by Costa staff who spoke the language in question, rather than a qualified teacher. There was forethought or structure, even about where to place the whiteboard in the room. A few useful phrases were provided and sometimes a bit of information on places we were due to visit. The Italian course was of the longest duration, the most organised and comprehensive. There were a lot of different types of dance lessons, which were OK to fair, as they were often far too crowed. I assumed the teachers were dancers. The lectures were about ports of call and included a lot of interesting information. Unfortunately, they were designed and delivered in a far from engaging manner, which made it very hard to pay attention. Creative sessions for adults were run most days for an hour or so, making things such as masks for evening events. The free fitness sessions were good fun (though in Italian), and over attended, so it could be difficult to participate. There was one shelf of old, tatty English books in the ‘library’, which consisted of a couple of locked bookcases in the Internet area, opened once a day from 15:30 to 16:30. The spa ran daily beauty seminars, the gym fitness competitions and the bars frequent alcohol tasting sessions, many of which were designed to get you to buy something. There was even a charge for a behind the scenes tour of the ship! The on board shops sold branded goods at fancy prices and nothing practical like toothpaste or shampoo. These had to be bought ashore if you ran out, which was difficult on most Costa excursions. It was not possible to buy newspapers or magazines on the ship, but cigarettes could be purchased from one of the bars. Quite a lot of people smoked, but this was confined to designated external areas. There were a couple of pop-up shop days, with cheaper clothing and accessories. The huge photographic gallery on deck 4 was usually empty, most passengers making use of the cameras on their mobile phones. Some people had their arm twisted into having portrait shots by roving photographers, but I have no idea how much they cost. I never visited the spa, as I was told that treatments were much more expensive than at home. I saw a special offer for 1.5 hours of relaxing treatments at the spa for 139 euros. I also did not visit the gym as I was nursing a minor injury during the trip. There were occasional exhibitions of things like ice carving and fruit carving by chefs which were quite interesting. ENTERTAINMENT In the evening, the lounge bar on deck 3 usually had a singer/guitarist or singer/pianist (also in the deck 5 piano bar) - mostly Italian numbers or cheesy oldies. It was often difficult to have a normal conversation as the volume was so high. I only saw people dancing Strictly Style. The large lounge bar on deck 5 had a great duo when we left Genoa, but they were replaced by a band mainly playing Italian numbers I had never heard of and singing in Italian. They were also extremely loud. Dancing was Strictly Style unless more popular music was played or it was a 70s, 80s 90s night etc. The theatre hosted twice nightly shows of a maximum of 45 minutes. These were single act or on board dance troupe performances, rather than variety shows. A tenor billed as opera/pop performed, but after just one aria he launched into lounge singer numbers. This was a shame as the guy had a great voice, although very little stage presence. Another singer played the theatre performing a set which included some more modern music. Hardly anyone went to see his second performances and attending one myself, I understood why. Google had never heard of him, so perhaps he was a moonlighting member of the crew? In the last week, the Mario Rosini Trio and Talia Alexis joined the ship providing better quality entertainment, albeit still with an Italian bias. The dance troupe, often performed in the large lounge bar on 5 too, contriving performances around themes, such as the circus, the sea, Romeo and Juliet, Bollywood etc. People told me that these were of a very good standard. There were also other events such as a cocktail party, dance with the officers etc. The disco only played club dance music. The age profile in there was lower than I had expected on the cruise, but this was because it included off-duty Costa staff. I very much enjoyed the disco from midnight to 2am on Saturdays and during the week from week 2. On Sundays it hosted a Single Party, which I did not attend as I was not interested in grabbing a great granddad. There was only one TV channel in English, BBC World News, plus a German news and a French news channel broadcast in English. Reception of the BBC and the German channel in English was lost completely about 2 weeks into the cruise. The Costa English Movie Channel had films on a loop, but I never managed to work out when they changed or got repeated and no schedule was available. After two weeks I had seen all the films on offer (where were mainly released in the last 2 years), which I thought was extremely poor. The TV music channel was international, up to date and very enjoyable. EXCURSIONS Ports of call: Genoa, Rome, Olympia, Crete, Salalah (Oman), Mumbai, Mormugo (Goa), Colombo (Sri Lanka), Phuket (Thailand), Langkawi (Malaysia), Penang (Malaysia), Klang (Malaysia), Singapore. On other cruises, I have explored independently from the docks, and did so at a couple of early ports on this cruise. From Mumbai onwards, places of interest were often over an hour away and/or involved heavy traffic. I investigated local alternatives but, decided to go with some more expensive Costa offerings as they guaranteed return in time for embarkation. This was a good decision as the ship was delayed for over 2 hours on a couple of occasions due to Costa excursions stuck in traffic. In general, Costa excursions were sight-seeing or relaxing somewhere, there was nothing much more challenging than walking tours (other than one trek), which were at a snail’s pace. Excursions I joined often featured one souvenir shop, selling the usual trashy tourist tat at exorbitant prices. Most tour guides allowed no time to get money from an ATM, find WiFi or to get lunch if it was not included in the excursion. Some passengers told me that their guide had not planned any toilet visits during their 7-hour trip. Excursions I booked in Port Klang and Singapore (finishing at the airport), were cancelled by Costa because there were not enough people to run them in English. Luckily, I could join German speaking tours instead. CONCLUSION They say travel is about the journey not the destination. For me the destinations were great, but the journey was extremely boring, particularly the 6-day and 3-day navigation. Had some of the most interesting ports not been at the end of the trip, and if I could have changed by flight, I would have flown home early. I do not enjoy sunbathing but, could amuse myself during the day by taking part in some of the activities or reading a book, evenings were the worst. I could choose between sitting in a bar on my own (I rarely drink alcohol), gambling (not my thing), poor quality entertainment (aside from a couple of decent artists the last week), very loud inaccessible entertainment (I had no earplugs or Babelfish), a dance troupe show (not my thing), or a movie (reruns from week 3), in my cabin. Annoyingly, I often nodded off waiting for the one place I enjoyed to open - the disco at midnight. For sole use of an interior cabin of Costa’s selection, with no extras I paid £1638. Others I asked paid 1638 euros or 1638 Australian dollars, so got more of a bargain. Hotel service charges of 10 Euros a day amounted to 250 euros, a BA flight from London to Genoa cost £45 and a Qantas flight from Singapore to London £420. Excursions came to 660 euros and Internet packages 220 euros (= 1 G&T a day with 15% service charge). Including spending money for additional food and drink on board, the 26 day cruise cost £3250. Things are usually cheap for a reason. I future I would be happy to pay more and get everything included on board, plus a pool I could actually swim in, a movie theatre with current films, a proper library/resource centre, more exciting world food, quality international entertainment with a programme of shows, and properly qualified people delivering enrichment activities. I will also ensure that I match the typical passenger profile more accurately. Read Less
Sail Date November 2019
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal ... Read More
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal Caribbean or Princess but we are so disappointed with Costa after this trip that I will never cruise with them again. The apathy of the staff and customer service representatives are the most disappointing elements. We decided to get a suite which came with some nice perks like a free pass to the spa, a drinks package, personal butler, and free access to the club restaurant. Most of these things were not worth the ticket price. The room was great and always clean - we really cannot complain about the quality of the rooms, they are dated but comfortable. This is true for the entire ship really- everything looks like it was designed in the 90s but is still clean and functional. However this is not enough to make me consider cruising with them again. Our main complaints surround their customer service. 1) before we left for the cruise we called up to find out the itinerary- with most cruise lines they give these to you in advance so you know dress codes and arrival times for the ports. We never received this so I called Costa (I massively regret not emailing now). They told me we arrived in Barcelona at 8am and could disembark at 9am. We booked a tour of Sagrada Familia (not with Costa) for 12:30. Well it turns out that was incorrect and we didn’t arrive until 1300. We wasted 50€ on tickets that were unusable (we tried but failed to get in). We returned to the ship and spoke to the hospitality desk. They told me I was too vague and they couldn’t do anything. Despite phone records proving I made a call to them they decided I was wrong and simply misunderstood what I was told. No compensation given. 2) when playing in the casino one evening we won 180€ playing poker. We cashed out on our Costa card and left for our cabin, we were pleased and thought hey this compensates a bit for the missing 50€ from earlier. Unsure of how the casino works we just assumed this credit would be applied to our final bill but we didn’t receive the final bill until the morning of disembarking. Highly unusual for a ship as it give the customer no time to register any issues with their final bill. This is when we realised that we needed to get the cash from the casino directly. Again we went to hospitality who said no problem it will open at 9and we can get the money then. We waited for 45 minutes and no one came. They kept saying just wait someone is on their way but if we stayed any longer we would have missed our flight so we had to leave. We instantly contacted Costa and asked to be compensated and we were told too bad. This left us 230€ in the hole with the two issues combined. It’s interesting that they have no problem charging the room for the casino but have big issues crediting the room. Other issues we encountered: Using the spa - they fail to tell you that you can only use your free access to the spa when in port. We came back early from Marseille to use the spa and the entire time we were there they had tours going through the spa. I was changing in the change room and had a constant stream of new passengers taking a tour of the facilities. I found this very humiliating and uncomfortable- not the relaxing experience I was hoping to have. The club restaurant - you get the same food as the main dining hall. We saw no difference except we didn’t have a set dining time and it was quieter. However with this also meant we missed out on some of the fun of the main dining hall and didn’t get the farewell celebration that the main restaurants got. The drinks package was great - no complaints on this end. Definitely worth it to not have to worry about your drink bill. Our butler was polite but I’m not sure what he did. Definitely wasn’t worth the extra service charge we were charged for his apparent services. Anytime we spoke to someone we simply asked for on board credit - we would have happily spent this money on board or something towards future travel but every time Costa replied too bad and they hope it doesn’t affect our trust in Costa. Well it certainly has and I’m not sure I’ll ever be able to convince my partner to cruise again. If you decide to cruise with Costa get everything in writing and remember that this is a budget cruise. They couldn’t care less about your experience and are simply packing people on board to take as much as they can. We’ve been burnt by them and will avoid them forever. Read Less
Sail Date October 2019
After approximately 30 hours of Costa I asked my husband to check on the money back policy I would have done so earlier but we had our daughter and his mother with us and we had no alternative plans. This was by far the worst cruising ... Read More
After approximately 30 hours of Costa I asked my husband to check on the money back policy I would have done so earlier but we had our daughter and his mother with us and we had no alternative plans. This was by far the worst cruising experience we have ever had. Everything about it is bad. It's noisy everywhere all the time, there is no relief. The staff is rude. I've never seen rude staff on any ship with any other line. These crew members don't see you. The food is terrible, breakfast is a bunch of bread stuffs mostly sweet, nothing of interest. Lunch is a fight for anything decent. Lines for french fries!!! Can you believe that on an Italian ship you have to pay for Pizza and Gelato!!!!!!!?????!!!!!!! The entertainment is dumb and sexist, Benny Hill-ish ridiculous left overs from the 70s. Not even quiz can be done without having to wave your arms around and make whooping noises before getting the answers. There are new guests who come in with every port and thus there is the life vest/ security training most every day which is accompanied by repeated announcements in 7 or 8 languages. It is a non stop bombardment. The public areas are totally crowded, very little chance of getting a spot by the pool and even the halls are full with people who won't get out of the way by the end you hate everyone on the ship just for taking up space. I could go on and on but I hope you get the point. It's a cheap cruise and it should be, wouldn't go again for free. Read Less
Sail Date October 2019
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions ... Read More
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions everything was awesome. Cleanliness overall was top. Reaching places on the ship was easy after we discovered the interactive screens. Sadly, always some of the elevators were out of service. With the exception of our dinner waiter who was later then other waiters, the staff was very helpful and friendly. Food quality and variety for us was exceptional. Many serving buffets and hours. We loved sea fruits, bakery, grills, pastas and desserts. We dinned in My Way restaurant. The menu was different each night, with 3-5 options for each meal, italian cuisine at it's best. Daily and evening events, some free, some paid. We were clearly explained that this is an italian ship and although we enjoyed the italian atmosphere, we felt that some events were for italian guests mainly. English is the second language here. Theatre shows were ok with some good singers, decent dancers and great acrobats. Some comedy also. Internet packets are expensive like all cruises, but there are some social packets and even one option to pay for minute. Excursions were worth it, some a little expensive but it was the best option. We booked northern part of the Lanzarote, Puerto de la Cruz in Tenerife, and the 9h all around Funchal (fabulous experience). We chose to visit Marseille and Malaga on our own and it was a good plan. We absolutely loved the condition of the ship, the design and decorations. Everything reflects a musical theme. Recommend it. Read Less
Sail Date September 2019
Last year we cruised the Mediterranean on the MSC Opera- this time we chose the Costa neoRiviera. The ships are similar, although the MSC Opera was lengthened a few years ago. The Costa neoRiviera is leaving the fleet in November and ... Read More
Last year we cruised the Mediterranean on the MSC Opera- this time we chose the Costa neoRiviera. The ships are similar, although the MSC Opera was lengthened a few years ago. The Costa neoRiviera is leaving the fleet in November and will be transferred to their German division, AIDA Cruises, so this review won’t be relevant for much longer. The good points: it was a very affordable cruise in peak season for 11 nights. One of our party was travelling as a single passenger and Costa’s policy (in certain markets) is to only levy a 30% surcharge- this is another reason we chose this trip. Atmosphere: Costa neoRiviera is a smaller intimate ship and is easy to navigate- the only trick to remember was the middle elevators didn’t go past deck 9. The crew were fine and we encountered no constant upselling like on MSC. The only disappointments were a confusing 30 minute life boat drill and crew not always enforcing the pool age restrictions, although considering this voyage was mid August this was often an impossible task. Most of the passengers were Italian, the remainder French, German or Spanish. There were perhaps 20 native English speakers on board so if you were looking to expand your Anglo social circle, this wasn’t the ship for you- English speaking guests are targeted by sister company HAL. Since Costa and MSC are mass market cruise lines, the demographics of your fellow passengers come from a wide social spectrum; therefore, standard Anglo behavioural norms/etiquette are often lacking. Being in the minority, the only solution is to modify your own behaviour: “when in Rome…” Dining/Food: Hurray! After last year’s MSC disgusting culinary experience (straight from the microwave to your plate) and rude Maitre D’ attitude, it was great being on a ship where you could actually eat well and alter dining arrangements without any fuss. Except for one night featuring a brand new celebrity chef menu (resulting in many half consumed meals) which the dining staff observed, the quality and portions were very good in the main dining room and buffets. Cleanliness: The ship was clean (not MSC obsessive compulsive clean) and satisfactory although some open deck areas on level 12 required attention. As the ship is being refurbished soon, perhaps it was decided to wait until then to perform the necessary work. Having said that, there were sufficient deck chairs on board (an MSC Opera problem) and the ship never felt crowded. Entertainment: This is the only area that needs improvement compared to MSC which was exceptional. While the special guest acts were quite entertaining, if the night involved the neoRiviera singers the performances were too repetitive- I think we saw the same prancing/dancing moves a number of times- just in different costumes. There is also a design flaw in the Ravello theatre- rows are tiered, but there are two rows in every tier so the second row can’t see over the first so you need to arrive early to get a seat with a view. Overall verdict: yes we would cruise with Costa again. Our expectations were met and the overall experience far surpassed MSC. Read Less
Sail Date August 2019
Pro's: Clean cabin and ship Friendly staff Con's: tea and coffee only available with breakfast or afternoon tea (which only lasts an hour) Charge substantial service charge per person per day Ice cream not ... Read More
Pro's: Clean cabin and ship Friendly staff Con's: tea and coffee only available with breakfast or afternoon tea (which only lasts an hour) Charge substantial service charge per person per day Ice cream not included Pizza not included (yes this is an ITALIAN cruise ship) Water has to be paid for with evening meals! Very crowded pool Cigarette Smoke where ever you go Tried to sell you add ons for evening meals that you have already paid for Charge a lot for shuttles into town from ports (they didn't tell us that there were free shuttles provided by the port authority, we had to work that one out ourselves) kids events at anti-social hours (10 pm onwards!) Fitness and beauty "seminars" where they basically try and sell you something every time! They just want money money money, very greedy. The list goes on and on. Basically, don't waste your money on Costa cos it will Costya. Read Less
Sail Date July 2019
We have chosen this cruise like most people because of the itinerary. 11 NIGHTS WESTERN MEDITERRANEAN - an amazing itinerary.We sailed on 11 July from Savona. Reading reviews I knew the cruise line is not perfect and did not expect ... Read More
We have chosen this cruise like most people because of the itinerary. 11 NIGHTS WESTERN MEDITERRANEAN - an amazing itinerary.We sailed on 11 July from Savona. Reading reviews I knew the cruise line is not perfect and did not expect much, but what we have experienced was so much worth! Starting from the drill - which took at least an hour or more. English speaking people were wondering around the decks asking where to go. Eventually we were put on one of the outside areas under the sun (no seating and no sun protection) where we had to stay for at least 30 mins prior the briefing which we cant hear due to noise. By that time older people were not able to stand longer and some were shouting at the staff who were saying that it was not their problem - go and talk to the management. That was a big waring flag of what would follow. - No good service (except our stuart) - Poor quality towels and bed sheets, poor quality of linen at the restaurant . - Food of low quality and variety - what was not eaten on breakfast was used for lunch and then for dinner. - I had twice food poisoning from the dinners' dishes - Horrible service during dinners, when we had to wait for one hour to be served. - Only 2 properly trained and knowledgeable staff at the excursion desk, the rest could not do the job and were asking them to book or change tours and it took really long time to rebook excursions which were cancelled. I can continue, but really don't want to as it makes me so upset. The reason of all that - poor management on this ship. I would never step again on any of the Costa ships or recommend this cruise line. Read Less
Sail Date July 2019
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in ... Read More
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in our eyes , fresh pasta and always nice and hot if your wanting that little extra , the Dinners and Breakfasts in the diffrenet rooms around the ship were fantastic and the atmosphere was also great The ship was easy to get around and plenty to do on board The Casino Staff were great to chat with and always very Friendly Must say that if your after a great fun holiday , it rate this ship 9/10 This was our 12th cruise but first in the Medditerainan and must say we really enjoyed it and would do the same Ship again Hope you enoy like we did Read Less
Sail Date June 2019
We selected a long cruise taking us through the Mediterranean, around the English Channel and through the Baltic sea to St Petersburg. The itinerary was good and because we selected an outside balcony cabin, we were quite comfortable ... Read More
We selected a long cruise taking us through the Mediterranean, around the English Channel and through the Baltic sea to St Petersburg. The itinerary was good and because we selected an outside balcony cabin, we were quite comfortable throughout the journey. The ship itself is a large liner and pretty much to the standard you'd expect. Entertainment is, well, entertaining and our cabin staff were friendly and helpful as you'd expect. However it kind of goes down hill from there! From day 1 the embarkation, on-board organisation and meal experience was disastrous. (1) Embarkation was 3 hours standing in queues despite some elderly people we noticed having a lot of difficulty. There were no crew members checking on the health and happiness of guests and a bit of care and HR in this regard (maybe some water thrown in) would have done heaps toward the initial experience. Perhaps Costa should realise that the first experience is critical. (2) Many waiters, bar staff and service centre staff are rude and should be made to walk the plank. We understand that working 11 hrs per day for 6 months on end, whilst (apparently) on minimal wages will toll heavily on most people. However, they're pretty much a surly unhelpful lot. It's hard to put this into words as no particular incidents stand out from the rest. Basically it's an attitude problem. With the exception of some, you get the feeling they just don't like you. Maybe they should go somewhere else? Maybe management should take a good look at this problem? (3) Tours and Cost-a-lot. The magic show isn't restricted to the theatre. In-fact, there's lots of "slight of hand" when it comes to this part of the cruise. Cost-a-lot arranged shuttle buses in every port to take people to and from town centres for about Euros 15 each person. In most cases town was quite close and could be walked or public transport was available for 1/10th of that price. When querying this prior to docking, Cost-a-lot excursions desk referred you to the help desk and vice versa with no-one apparently knowledgeable of where they were heading or willing to give advice. The on-board shops were a rip off to which we fell victim. We purchased 2 Invicta watches, which were said to be discounted by 75%. During the purchase i asked if the discount was genuine or not. We were assured it was. It wasn't at all! When researched we found that we could have purchased these same watches from various retailers cheaper than what we did and without any discount. We also noticed that the alleged 75% off was offered to guests coming on board throughout different parts of the trip as a "once day flash sale". This is a good trick Cost-a-lot! In Australia, we call it lying. (4) Food and Restaurants. OMG! The Bellagio Buffet (the zoo) is something to write about. The food from cruise start to finish is lacklustre and cold. Don't be late, though! If you don't covet a table and defend it with your life a good 45 minutes before it opens, you'll wait 20 minutes in line before you get something to eat. Pushing and queue jumping is normal. Piling food on plates is normal - then because it's too much to eat, discarded. One tip i have for "the zoo" is to have the salads in a different place to that of being before the hot food containers. This will alleviate people standing at the front of the line picking and choosing a bit of this and that cheese and lettuce whilst there's 200 people behind them waiting to get some hot food. The Bellagio needs a total revamp. Sit down restaurants were more civilised and the food was okay for the most part. Read Less
Sail Date May 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
Sail Date January 2019
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa ... Read More
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa but used the Italian booking site. We received so many perks and extras for booking via the Italian site. We had a Balcony Premium for 2 adults and 2 children.(8 and 12) it was a great amount of space. We weren't ontop of each other during the week etc. We brought our own 220V extension cord so we could plug in all our devices. The food was great. This boat had an option of "Open Seating" for one of the evening meals. Same menu as the "Fancy" service dinner, but quicker (it seemed) and I felt better for our family. The service crew was amazing. My husband was practically a celebrity at the end of the cruise with many of them knowing his name and saying "Hi" around the boat. The crew was also helpful and wonderful to our children. The kids club had more international kids on our last cruise, this one had many Italian so my kids didn't do the club much, but it was a good size club space and activity schedule was great. It would be great for younger children. We are use to the multi language environment, so the multiple language didn't bother us, we enjoyed it. Read Less
Sail Date December 2018
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to ... Read More
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to thermostat non function producing only boiling hot water.Tried to fix but didn't work,no shower that evening.Next day,put new thermo,didn't work either and again no shower that evening. Was I offered other room,shower elsewhere etc Big NO is the answer despite my protestations.Got no response from reception,cabin management or English rep for Costa.Eventually fixed by reversing the taps.Offered bowl of fruit as compensation and bottle of Prosecco,NO Thanks.Long Queues at reception for two mornings resulting in most giving up due to lack of staff.No lack of staff on trips booking desk though???? One of the last stops we made was Al Fujairah.What a dump of a port,full of shipping for oil tankers,oil storage tanks etc.You really have no choice but to pay to get out and do anything.Must be visited due to cheap berthing costs we be my bet.Will be writing to Costa re compensation.( was offered 150 Euros by Casino,but only because of my extensive spend in the casino) Final port Dubai was docked at 8am,had no choice but to get off as first passenger as my flight home was at 11.55 am,because passport was taken by Dubai immigration with others and I was only able to disembark near to 9am with all my luggage to visit immigration which did not open till 9am then to locate my transit car to airport.All of this was pointed out previous day but no assistance given,nor any help when I was panicking to ensure I wouldn't miss my flights back home and connections.Reception desk on board was one of the most unreceptive both in assistance and in language that I have ever encountered. The buffet restaurant food was OK but like most,served on cold [plates which means when you find a place,your food is cold.Difficulty in getting a hot plate when asked.The coordination of programmes on board interfering with other programmes was hopeless as were the English announcements made over the tanhoy and during events on board where because of lack of the English language were incomprehensible.This company is not one I would recommend to anyone from UK.I had difficulties,yet I speak French fluently,enough German,Italian,Spanish etc to make myself understood.Pity they could not reciprocate.The best English speakers were the Russians and the Philipinos. I rest my case,never and which is why I tore up my 150 euro gift. Read Less
Sail Date December 2018
Recommended by friends who had been and we loved this cruise! Flew to Nice and used the Costa coach transfer to Savonna. Embarkation was very efficient and cruise terminal in Savonna comfortable. First stop was Marseille, the cruise ... Read More
Recommended by friends who had been and we loved this cruise! Flew to Nice and used the Costa coach transfer to Savonna. Embarkation was very efficient and cruise terminal in Savonna comfortable. First stop was Marseille, the cruise terminal is about 10km from town centre with free bus shuttle provided by the port. In Cadiz the railway station is right next to the terminal. In Madeira, St Martin, St Kitts, Antigua and Martinique we shared minibuses or taxis - we were in party of 4 - for 25 to 30 USdollars or euros per person. In Philipsburg the water taxi is great to get you to the beach. Five days at sea were very relaxing with good activities . We enjoyed the Italian course with Marco and took part in table tennis "tournaments""- we had brought our bats. Food on the Pacifica was superb, our waiter Ramir very helpful and spoke good English. Got a delicious birthday cake for only 11 euros - and card from captain. The entertainers dealt brilliantly with all the languages, shows were good and plenty of live music and dancing in bars. We left the ship in Guadeloupe and disembarkation was quick and efficient. A great cruise and would definitely go with Costa again Read Less
Sail Date November 2018
Price and destination were the main reason for choice of this cruise. Re-positioning cruises are always good value, but can be lacking in things to do. They just seem happy to get you on board, but not much choice when you get there. ... Read More
Price and destination were the main reason for choice of this cruise. Re-positioning cruises are always good value, but can be lacking in things to do. They just seem happy to get you on board, but not much choice when you get there. Staff were excellent. All very friendly and worked very hard to please. I think over all entertainment was very very POOR. Not up to usual standards for a 3 week cruise. No big shows, no professional dance troupe. I expect more than 3rd rate entertainment, for 21 night cruise. Food was very nice but usually served a little on the cold side. Soup was hot in restaurant and we had a great choice but in buffet nothing was in servers to keep it hot. Always a very good choice, but don’t want to eat my meal with most of it luke warm. Good salads and fruits. So very disappointed. Over all would never go with Costa again. Disimbarkation was a shambles. Cheap but not cheerful. Read Less
Sail Date November 2018
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA ... Read More
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA requirements We did a short walking visit in friendly Savona as the weather was a bit chilly The Ship was spotless and its classic layout still works well - all that is missing is a quiet solarium area Although the weather was mostly calm even on the bumpy nights there was never any discomfort. On some days there was a slight irritable vibration, but no real problem The cabin was adequate and served the purposewell serviced by Alms The food is good - sometimes exceptional and sometimes average, It is no surprise that the menus are Italian flavoured as Costa is an Italian Line. The complainers amaze one - how people can criticize the extensive breakfast selection that caters for all tastes is beyond comprehension. Yes - sometimes dining orders are lost in translation. as the new waiters do not always understand the drawling and yowling American dialects In the MDR Marc, Carlos and Alfredo were stars At breakfast we never had to place an order after the first day- our order came automatically, so good was the attention, Juice,Coffee, Mueisl, Eggs. Toast etc As for those complaining about he lack of pasta - in the buffet there were never fewer than 4 variations daily!!! Spaghetti is not the only Pasta type On the entertainment front there was always something on the go for everyone and the international theatre shows and costumes were varied and excellent The overall service was good to excellent and always friendly. a smile and greeting from passengers also works wonders - these workers are not there to be be abused by ignorant, demanding guests, We did an excursion that was good, otherwise we did our own thing So all in all we had a invigorating cruise with interesting ports Read Less
Sail Date November 2018
After doing over 11 crusise it is the worst service got to cabin astray on balcony fully of buts no tissue in cabin took 3 days to clean and supply of tissue very bad seevoce asked for extra bacon and told no that’s the serve coffee ... Read More
After doing over 11 crusise it is the worst service got to cabin astray on balcony fully of buts no tissue in cabin took 3 days to clean and supply of tissue very bad seevoce asked for extra bacon and told no that’s the serve coffee machine closes most of the time only at bar poor food quality oven the pasta wasn’t to scratch Will never cruse with costa again one more stop can’t waite to gat off Beautiful ship what a shame that it’s not run as good as some of other companies And above all the stops of the ship were not at appropriate Too far from every thing a lot of walking and not good transportation not happy missed out on seeing a lot of places Eiven the Italians that love pasta which there was a lot ov it weren’t impressed with the quality The worst was the first few days after few complaints it improved a little fi you love pasta every meal may be ok Read Less
Sail Date October 2018
We chose this cruise, because we wanted to visit a bit warmer places before winter. It was really a great decision. Food was delicious and our service (waiter) was really, really kind. It is always a lot of food to eat and everyone can ... Read More
We chose this cruise, because we wanted to visit a bit warmer places before winter. It was really a great decision. Food was delicious and our service (waiter) was really, really kind. It is always a lot of food to eat and everyone can fine something for himself. We liked activities for children and other things on the ship. We enjoyed every single minute on the cruise. Ports and excursions were well organized. We had no bad experience with disembarkation and embarkation. The ship is beautiful and has everything for a comfortable holiday.The cabin was beautiful and always clean when we come back, so the employees did their job as they should. Everyone was very kind. The children also really enjoyed the holiday. Our daughter, that can speak English, met a lot of friends from different countries, and for her it was also a great experience. we would like to go again to visit other destinations as well- Read Less
Sail Date October 2018
Single traveler on 'Isole Del Sole' cruise with 'Costa Pacifica' from Savona. I chose this cruise to experience 'Costa Crociere', Madeira and Canary Islands with some more sea days again. Embarkation - The ... Read More
Single traveler on 'Isole Del Sole' cruise with 'Costa Pacifica' from Savona. I chose this cruise to experience 'Costa Crociere', Madeira and Canary Islands with some more sea days again. Embarkation - The process from arrival at the terminal to my stateroom took about 2 hours, but I was repeatedly addressed in German, my native language. The stateroom was not yet ready at shortly after 01:00pm, but I already could store my hand luggage and grab my board card. Security Drill - It took less than 30 minutes and was held in Italian, English and German languages shortly before departure; movies in other languages were available on the TV in the stateroom the entire cruise. Cruise guests had to bring life vests from their staterooms. The Ship - 'Costa Pacifica' is a classic cruise liner, 9 years old, with a more traditional form, compared to newer ships. Interiors featured the theme music, with many colorful symbols and images in warm colors. There were always lots of free sun loungers on the very spacious sun decks, even in quiet areas. The cruise was outsold and the ship appeared crowded sometimes. 'Costa Pacifica' was well maintained and in good shape, given its age. Orientation signs on board were good. Crew And Staff - The crew was friendly, caring and attentive, always trying to talk to their guests in each their languages, a charming Babylonian language jumble. The stateroom stewardess made a good job and was always open for a small talk. Dining - There were different theme evenings in the main dining room, but I couldn't find a menu before entering the restaurant, and since I am a buffet type of passenger, generally avoiding long sessions in the main dining rooms, I did not visit the main dining room at all. In the evenings, the 'Ristorante Buffet La Paloma' was open from 07:00pm to 09:00pm, there were queues sometimes, since the buffets are arranged on long bars, not allowing guests to jump. Plastic table ware was used, but the offered food was among the best things on the cruise. Different variations of meat - including very good Bratwurst - and fish, a selection of pasta and different potato and vegetable preparations, very delicious small bites from the patisserie were always offered for lunch and dinner. Other deli was presented at special events at the main pool for example, as well as hamburgers and fries daily from 11:00am to 02:00pm. For 'La Merenda' from 04:00pm to 05:00pm, the restaurant was always very crowded, for good reason, the many different bites were very good; queues at the basket with freshly fried cinnamon rolls. On sea days, the 'Ristorante Buffet La Paloma' was crowded for breakfast; choice and quality was always very good, except for the fluid scrambled eggs. I had the 'Pranzo & Cena' beverage package, since only some beverages for breakfast and 'La Merenda' - coffee, hot chocolate and tea, plus juices for breakfast - were included in the cruise fare. The guest can get beverages at the end of every buffet line in the 'Ristorante Buffet La Paloma' at lunch and dinner, manually served by friendly staff, a full plastic cup with 250ml to 300ml out of cans or bottles. The 'Carta Costa' must be shown or handed over to the staff for paying therefore, any purchased beverage package is noted with its code on the card. Tap water was free, available from dispensers in the 'Ristorante Buffet La Paloma'. Hand disinfection was available at every buffet, but was not taken very seriously by most guests on this cruise. The dress code was casual, long pants were required in the evening. The Guests - Majority from Italy, followed by cruise guests from German speaking countries. Other remarkable groups were from France, Spain, UK and Eastern Europe. The cruise was like all Europe on one ship. From my observation - I saw people in wheel chairs and with rollators - the ship was very kid friendly, with different kinds of kindergarten like care, plus a dedicated pool and play area. Kids were involved in festivities and had their appearances as special guests. Shore Excursions - This is something I usually organize on my own. Disembarkation and Embarkation at ports of call was quickly without long waiting. The ship was always very punctual, but harbor stays were short. Guests were not allowed to bring beverages on board, but could walk in with even big bottles sometimes. Entertainment - The program offered something for everyone, with live music every day, plus the shows in the theater of course. There were also entertainment offers in other languages than Italian. Over all, the program appeared a little bit limited, especially on sea days. Shopping - Some few shops offered different things, from clothes to gifts, spirits and tobacco, as well as perfumes. There was no intrusive spa promotion on this cruise. The photo area was under renovation, temporarily moved to another location. Internet - I had purchased the Internet 500mb package, the internet speed was not so good, temporarily overloaded or even unavailable sometimes on sea days. Disembarkation - Cruise guests were assigned to disembarkation time slots and had to leave their staterooms until 08:00am, spending time until disembarkation with breakfast or waiting in crowded lounges. The baggage was easy to find in the terminal, on-board accounting was correct. Thank you 'Costa Crociere' for an again wonderful cruise with so good food, charming multilingualism and your warm Italian hospitality on bella 'Costa Pacifica'! Read Less
Sail Date October 2018
We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ... Read More
We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ports included Crete Suez Canal Jordan Israel Maldives Seychelles Reunion Island.We could not call at Oman due to a Cyclone so much value for money on this cruise even with gratuities and drinks package we paid half for a four week cruise compared to a two week cruise on other companies. All the staff spoke english and were very friendly. The food was very good five courses every evening in the main dining rooms so much choice and of a good quality . Water was available free all day in the buffet restaurant until about nine in the evening .You only had to pay for water lunch and evenings in the main restaurants.Our cabin was kept spotless as was all the ship cleaning was done 24 hours a day. There was so much to do during the day and every evening there was a show. The entertainment team were a credit to the company especially Marco and the rest of the team. The english speaking guests had their own dedicated english speaking customer service advisor as did french german and spanish speaking guests. The daily information newspaper was printed in English and other languages. The cruise was magical and we have no hesitation in recommending Costa and Costa Victoria this was one of our bucket list cruises we travelled a quarter of the world and received so much value for the price we paid. We will be looking forward to booking another cruise with Costa for next year. Read Less
Sail Date September 2018
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this ... Read More
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this second cruise last minute via internet while still on MSC Fantasia. What I got was nothing more than an Outside cabin without balcony that was still available, but paying a very good price. This cruise had a similar but not a same itinerary as the one I just left. Only two ports are repeated (Barcelona and Palma). Simply because I had another spare slot of time in the area before yet another cruise, and another cruise is always a good way to spend time (probably cheaper than simple living on land in Europe). I have previously cruised Costa a lot, but in recent years I preferred MSC which operates almost side by side. It was good to return to see how Costa fare, which I am still familiar with. What differences between the two! Simply put, MSC operates a more mature, more traditional cruise, while still cater to some younger cruisers, but Costa remains still the craziest and noisiest of cruise lines, cater to the youngest. Few cruise lines, if any, has main activities starting near midnight that can last till dawn. The White Night party was the craziest. Practically all passengers join, or like me, at least I had a long look of the action. Even in the main dining room, more than once there were activities of singing and dancing. The Baked Alaska parade was still on. Costa has shows every night, mostly production shows, unlike many competitors which seek cost cutting by presenting Headline Entertainers that may be of doubious standard. The shows were good, always highly energetic, and with real dances well choreographed. I consider the Costa shows among the best, if you like action-packed shows. This ship is smaller than competitor ships but has the largest show lounge of all. My stateroom, a basic Outside on the lowest level, is not bad at all. It is among the most spacious, bigger than similar cabins on RCCL, MSC and NCL. The ship’s hull is the same as the expensive Cunard’s Victoria. House-keeping was very good, and restaurant service was also adequate. For the price, I ought to say that my experience again exceeds my expectation, though I know Costa well, with more than 10 previous cruises earlier. I came with the lowest expectation of the food, but what a surprise! The food is better than RCCL and NCL. It serves a different menu devoted to a different region in Italy everyday (I believe they learned this from MSC). The cooking was more than adequate and on occasion even some pleasant surprises. One of the evenings they serve a menu specially designed by a famous Italian chef, and it was good. The free menu consists of paid choice which can be as simple as Wiener Schnitzel at a few Euro, up to a lobster at EUR25. On the buffet deck, more than once they serve very good local food, even sucking pig appeared, as well as Paella when in Spain. Cost cutting is through table water to be paid for, and even at the buffet they turn off the water as soon as dinner service ends. Tea and Coffee are available only at breakfast. For lunch and dinner you pay for it. So many passengers buy a drinks package as a matter of necessity. In this respect Costa is the meanest of them all (while everyone tries to cut back). For an ultra active cruise that is animated round the clock, Costa is supreme. Guests are mainly Italian and Costa employs several language hostesses who each have their station to answer any questions. Hospitality was good, again better than I expected (I had cruised on this ship, as well as the newest of them all, the Diadema). A satisfactory cruise that is good-valued. I only hope that Costa can spare passengers of the unnecessary ordeal of the emergency drill, which they operate seriously in the hardest way while competitors are more considerate. Was this the aftermath of Concordia? You are expected to put on the jacket and listen to the instructions in 6 languages before you are allowed to retire. The standard itinerary calls on Naples, Palermo, and after a sea day, to Ibiza for a long stay arriving early and sails for Palma de Mallorca at 4am the next day. Ibiza in late September was still active and the weather is fine. A true highlight of this cruise as you can sample Ibiza nigh life. Last port of call to Barcelona winds up the trip of a very standard itinerary. Savona was a convenient home port for embarkation and disembarkation. Read Less
Sail Date September 2018
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click