21 Bangkok (Laem Chabang) Luxury Cruise Reviews

We really loved our Viking cruise and as Viking regulars appreciated the familiarity and excellent service from the very friendly staff. I will get the negatives out of the way straight away - there are administrative shortfalls on board. ... Read More
We really loved our Viking cruise and as Viking regulars appreciated the familiarity and excellent service from the very friendly staff. I will get the negatives out of the way straight away - there are administrative shortfalls on board. These may be common to all the ships - there are many minor administrative errors between finance, guest relations and excursions. There has been some reorganisation since the early days and things have definitely gone backwards in this area. We had several finance errors on our account which needed resolution. On the other hand we do love Viking - the food on board was very good indeed - I don't think we had a bad meal in a month, We enjoyed all the restaurants several times. There were a few issues with room service breakfast on the first sector, and also the bar staff could be "variable". There were a lot of crew changes during the month we were on board and this could make things difficult I am sure. Our cabin stewards were amazing for the full four weeks. The entertainment is low key which we like but there is always something to do if that is what you want or a nice corner in which to read and chill. We went from Bangkok to Tokyo and enjoyed the schedule very much indeed. It can be a challenging programme and those with limited mobility should think twice before heading out into Asia . Overall we were very pleased and have no hesitation in booking with Viking again. We think the value for money equation compared to the competitors is excellent and are very satisfied. It could be really excellent if the problems are properly addressed. There is no point in expanding fast if the standards cannot be maintained. Read Less
Sail Date April 2019
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but ... Read More
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but for the dining experience, which I found to have slipped compared to previous Regent cruises. Menu in the Compass Rose was adaquate, not particularly creative. Service was inconsistent for both food and wine. I understand that a major staff change was made in port, an explanation, not an excuse. Dinner in Prime 7 a big failure. Ordered a filet, medium. Received a filet well done on outside, red raw on the inside. Not certain how they did that, other than cooking meat not completely thawed.Other dining options Dining in Chartreuse a beautiful experience. An imaginative menu, perfect excecusion. Have always enjoyed Regent, bot there were enough stumbles to suggest looking at other cruise lines Read Less
Sail Date February 2019
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side ... Read More
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and difficult to open/close . The weather was appalling on 90 % of the journey and was too near the front of the ship despite being described as midship and the rolling and banging was awful . Many of our group were sea sick . No kettle or tea coffee in room at all , water was provided in mini bar from a unsealed bottle that was refilled by the butler . The ship needs a refurb and is tired and tatty in some areas The food was not as good as I expected from this high end cruise line . The breakfast was bland and most of it congealed warm at best and the choice was limited .Hot plates available on request ?? Eggs available on request which took 10 minutes hardly anyone serving behind the station , burnt ( every day ) pastries. The only thing the staff insisted on in the terraze is carrying your plate from the buffet where you had chosen your food to the table ( could be as near as 5 steps ) which is the most ridiculous thing ( unless you needed help of course ) and I tried to avoid this with no success most days . Lunch wasn’t much better except on deck ( when it was open due to extreme weather ) where the food was really tasty and hot . Dinner in the restaurant was ok , the portions were a joke , with a steak one night there was three tiny pieces of warm pepper , a sliver of cooked onion and nothing else . The choice of puddings were sparse except ice cream and much too much chocolate . You could have three praline sweets and that was a choice ! On New Year’s Eve there was a gala dinner which was ok a few tiny courses and a main. There was very little to do during the day , the chronicles which advised the activities included picking up your crossword and daily puzzle from the library and the fact that there was someone to help with language for foreign speaking guests . The daily quiz with Moss was a highlight but the singers were mediocre and on in the theatre far too many times. We sailed from Bangkok into a tropical storm and had to miss ho chi minn city completely and spent 5 days anchored in Ha Long bay where after having done trips the only activity was being taken by shuttle to a large shopping centre half an hour away . Setting off from there eventually more high seas until arriving in Hong Kong where once again the shuttle bus dropped people at a shopping centre about half an hour away . At night was looking forward to the light show I had heard so much about only to be told we were in the wrong harbour and wouldn’t see it where we were . At dinner that night all we could view from the windows in the restaurant was the side of the boat refuelling for the next trip . I have never paid so much for a cruise and been so dissapointed. The weather could not be helped but everything else was such a let down . The only thing I will say is if you are a budding alcoholic this is the cruise line for you . Far too much alcohol with nothing else to do , many guests took full advantage and were loud , brash and inconsiderate despite being very upper class. I would never recommend this ship or company to anyone and I have read dreadful reports about p and o on cruise critic as well as good ones but for me there is no comparison . This is definately Not 5 star or and higher and its back to p and o for me and reasonable priced drinks and excellent itinerary . Read Less
Sail Date December 2018
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours ... Read More
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours prior to embarkation). Within 48 hours on the ship, developed ottis media (inner ear infection) which was a cause of concern. Went to sick bay & the treating doc gave me 500 mg of amoxicillin 3 times a day for 7 days. The interesting thing is while in sick bay, the nurse was a bit frazzled since they had a big emergency the evening before, no other details were provided. I can only guess. A day or two later the ship was put under quarantine and all swimming pools, and the spa were put off limits for 3 days. In The restaurant, no more self serve at the buffet. Consequently long lines developed as the staff was not equipped to handle this. After taking the amoxicillin I went again to sick bay, and requested anti diarrhea medicine as I was under the impression it was a side effect of the amoxicillin. I was told in no uncertain terms "no way this was possible" and in turn was quarantined to our cabin. Anyone can google "side effects for amoxicillin" and diarrhea is a common side effect listed. What were they talking about? So I in turn was quarantined for 3 days to my stateroom. They told me I was contagious. Guess what, my wife slept with me and stayed in the room with me for 3 days, she never developed diarrhea. And the bland food they sent up, frankly was inedible. Regarding the ports of call, we couldn't even sit out on our terrace as the air in the ports they took us to had an extreme foul smell! Fortunately we stayed in a penthouse veranda which made our 3 days incarceration a bit more comfortable. However we were warned by the ship's captain if we left the cabin we would be subject to being kicked off the ship and returning home would be our problem. Nice, you would think I could order reasonable food instead of their inedible "bland diet". Finally we gladly disembarked in Bali. Frankly we should have just booked our stay here and by passed the Viking ship. Upon returning I contacted their customer service to articulate my concerns. The person I spoke to seemed unaware that the ship was under quarantine for 3 days and she would research it and get back to me. She never did return the call, hence the impetus for my posting. We are now almost two weeks being home and are just getting over whatever we contracted on the ship. My wife while on the ship developed a cough and also ear infection which she to this day still has. Viking offered us a $300 pp credit for our next trip. A mere pittance considering we had spent in excess of $20,000 on our trip. For those considering booking this trip, it certainly did not replicate our past experiences with this line and I dare say it will be a long time before we re-book another cruise with them., Read Less
Sail Date November 2018
The ship was absolutely beautiful - new and very well designed. PRE-ARRANGED TRANSFER: Had a bit of a problem upon our midnight arrival in Bangkok when there was no one to meet us, despite assurances that there would be. After several ... Read More
The ship was absolutely beautiful - new and very well designed. PRE-ARRANGED TRANSFER: Had a bit of a problem upon our midnight arrival in Bangkok when there was no one to meet us, despite assurances that there would be. After several hours passed, we rented a van for the 1.5 hour ride to the ship (for which we were reimbursed). EXCURSIONS: Included excursions were so-so. There seemed to be a formula for sightseeing in each port: flower market, national monument and temple. Quality of guides was inconsistent with respect to understandable spoken English and initiative. BALI EXTENSION: The Bali extension excursion consisted of hours of driving to visit 3 different temples - extremely long day (10+ hours) to visit sites that were similar to each other. Would have preferred to visit some sights in Ubud, which is well known and also located closer to our Nusa Dua hotel. The Laguna hotel was very nice, and we enjoyed having 2 nights there after we disembarked from the ship. ONBOARD THE ORION: Experiences on board the Orion were lovely - variety of activities, excellent staff, well run dining venues, and public spaces that were suitable for private reading or social gatherings. So many pluses about our time on the ship! A norovirus red alert prompted the closing of pools and public parts of the spa for several days. While we appreciated the precautionary measures, the exclusion of those activities was very disappointing - especially on days at sea. Nonetheless, I loved the cruise overall and love traveling with Viking. Read Less
Sail Date November 2018
Chose countries I was interested in exploring...Thailand, Malaysia and Indonesia. I have traveled on Viking Riverboats twice before, and I was disappointed in the ocean cruise experience with Viking compared to other lines (I have ... Read More
Chose countries I was interested in exploring...Thailand, Malaysia and Indonesia. I have traveled on Viking Riverboats twice before, and I was disappointed in the ocean cruise experience with Viking compared to other lines (I have traveled on Holland America, Celebrity, Royal Caribbean, and Silver Seas). Overall, I felt the excursion experience lacked attention to the travelers, as excursions sites were poor, and we spent most of the time on the bus driving around. The local tour guide companies were less than well experienced, and the guides themselves were simply not helpful beyond the script they read to us. I realize that several ports were primarily for commercial travel with few amenities geared to the passenger ships, but Viking did little to compensate for that. When we exited the ship there were no personnel in the 'tents' at the bottom of the gangway, and as a passenger you were on your own to find your way to the terminal or to the buses (somewhat dangerous in an unknown country). The preparation for off-board travel lacked useful information also. I must give complements to the onboard staff who were wonderful, taking good care of my roommate who contracted the 'noro' virus and was isolated in the room for 2 days. In my opinion, the overall experience was 'not up to Viking standards'. Read Less
Sail Date November 2018
We had never been to Asia and were interested in exploring this area of the world. We also had never done a cruise before as a couple but were impressed with the Viking review and reputation. The trip was fascinating as we got a chance to ... Read More
We had never been to Asia and were interested in exploring this area of the world. We also had never done a cruise before as a couple but were impressed with the Viking review and reputation. The trip was fascinating as we got a chance to learn about this area of the country. Each stop was a new experience and learning adventure. At the same time, we had time to relax. As my husband and I both work, it was wonderful to have this combination. The Viking experience was excellent with only a few minor glitches. The boat was beautiful and comfortable. Excellent food choices. They did a great job of offering local food that tied into each of our stops. WE also greatly enjoyed the fitness center. Our only issue was that some of the shore excursions needed improvement. This was the first time that Viking had done this itinerary and that showed in a few places. I am sure that they will iron it out as they were very interested in feedback. Based on our trip - we just booked our next trip to Australia with Viking Read Less
Sail Date September 2018
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong ... Read More
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong looked good. It was! The ship looks wonderful, and our cabin (853) was beautiful in an excellent location. The cabin attendant kept it looking clean and fresh all of the time. The cruise director, Ray, was the best we had ever had in our twenty years of cruising. The lectures were wonderful, and most informative. The food was mostly excellent, although I didn't think that the French restaurant was anything special. Although Prime Seven was excellent, we enjoyed the Compass Rose the best because we were able to dine with and meet a lot of interesting fellow passengers. The shore excursions were mostly good, but we understand that having several excursions in every port for all 700 passengers is difficult. I do suggest that when several full buses are going on the same excursion that Regent consider have the buses alternate their routes so that they don't all arrive at the same place at the same time. Read Less
Sail Date April 2018
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance ... Read More
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance was not a Thai dinner. Getting back to Bangkok and to the ship was efficient but we arrived to the ship just prior to setting sail. Our room was across from the laundry. The depiction in their brochures does not show it directly across from the suite door but it is. You open your door to the open laundry room. Mind you, these are Penthouse B suites and the noise, smell and heat from the laundry room was a definite miss. Additionally, there is a definite vibration from the engine in the rooms and dining areas. So much, the liquid in the glasses moved from side to side. Dining was good at the specialty restaurants. Chartreuse is nice but the menu didn’t change. Same with Prime Seven. Compass Rose had some major issues this cruise. Basics such as sorbet served between courses and petit fours at the end were not offered. The food on occasion was cold. The lunches in Compass Rose were excellent. Just the dinners were below par. The entertainment was excellent at times and just OK at other times. The lectures were good but the Harvard Professor wasn’t knowledgeable about specifics for Regent. The shore excursions were hit or miss. There were many spot on itineraries and then you had the mediocre required gem store stop or government required museums and unappealing included lunches. Regent tends to charge for popular tours such as Valley of the Kings and Petra which defeats the purpose of an all inclusive. Service was lacking on this cruise. The cabin steward was not up to the Regent standard. Missing basics such as trash, time change notices and distribution of daily “Passages”. Overall, the service has declined from our past experiences in 2016(2) and 2017. Read Less
Sail Date April 2018
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few ... Read More
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few notable exceptions, as good as the one 7 years ago in the Mediterranean. I will bullet point the positive and negatives below, and have, of course, given these to Regent as well in their post-cruise survey. Positives: The Crew/Service - the staff and crew on board were absolutely wonderful. Everyone went out of their way to try to get to know you and to exceed your needs. The crew members were exceptionally interactive compared to our past cruise experiences, playing games and taking the time to chat with passengers frequently. The wait and bar staff were always welcoming, remembering favorite items and going out of their way to accommodate (had a bartender go ashore to find us lychees and had our cabin stewardess always find pears for me). The level of service we experiences was exceptional. The cabin/ship - this ship was refurbished top to bottom last fall and the cabin and public spaces were beautiful Shipboard activities - this ship had more on board activities than I had seen on previous cruises. We really enjoyed the team trivia, crew lawn game challenges, the deck by deck "block party", and the shipboard picnic Business Class Air "included" - when flying to Asia this was a must! Post Cruise extension to Seim Reap - this was my absolute favorite part of the whole trip. Even though it was blazing hot and humid ( felt I was raining down sweat), the hotel they put us in (Borei Angkor Hotel), the guides for the torus of the Angkor complex, the cultural dinner and show and hotel spa were all first class. Luncheons at the pool grill - while the food overall was what I would call "meeting expectations" (with a few exceptions, breakfasts - meh, Dinners generally good), the pool grill stood out as providing a consistently good product and providing different "theme" each day Opportunities Wine Selections - this was a marked difference from our last Regent experience. The wine selections were not only fewer, but most were of much reduced quality than what we expected from Regent. Also on a few occasions they would run out of some of the better wines leaving only the poorer quality options. There was no wine list per se, bu the stewards would come around and offer the "red or white of they day" and if this was not what you wanted, you could ask for something else but had to play 20 questions to see if they had what you wanted. Many of our fellow passengers also commented that they felt that Regent was cost cutting in this department. Entertainment - while some of the theater shows were very good, especially the Chinese cultural show, the entertainment overall was what I would call "sleepy". Now they may say this is what their clientele likes but I beg to differ. People were jumping and closing down the bar on dance party night, and a group of people I talked to had found a way to create a new pop/rock playlist on the "background music" system in the lounge only to find it deleted a few days later, so there is definitely an appetite for more upbeat options. Go ahead and keep the "Captain and Tennille" show if you must, but don't have it in all the lounges all the time. Docking Locations - I'm not sure if this could be helped in all instances, but I know that in many of our ports, our ship was docked in what I would call "remote" locations, thus requiring long shuttle or cab rides into towns as opposed to any "walk off"options. This may have been a cost cutting option, poor planning, or luck of the draw, but it was most apparent in Hong Kong, where we were docked out in Kowloon, while the sister Oceania ship was docked right downtown. Tour Timing - some of this may be related to the above, but many of the torus we were on required long bus rides (2-4 hours plus) just to get to the tour sites. Some tours took more time to get there than the actual tour itself. Once we did get there we did enjoy the tours very much, but often felt rushed and "pulled through" the sites in order for the guides to keep on schedule and get us back in time, thus diminishing the overall experience. We and many folks we talked to actually ended up cancelling tours later in the itinerary because we couldn't stand the thought of another 5 hours on a bus. Last Day Experience - once we arrived in Bangkok from Seim Reap, we were joined by the passengers who had gone to Chang Mai and taken to the Sheraton Orchid Hotel. Here is where thins fell down a bit. We all had early flights and got to the hotel before noon, where we were told check in would not be until 4PM. Unlike in Seim Reap, where they had arranged for half day tours for us while we awaited check in, here we were placed in a ballroom, and given no information on where to do, what we could do, no tour was offered (unless you wanted to buy one from the hotel), nor was any food (save for peanuts and chips) offered. Added to this was that the Regent staff were not terribly helpful when asked about restaurant options, or possible places to go during the downtime. Basically we fended for ourselves and several of us jumped on trip advisor for food and entertainment options and passed the word along. So all that being said, we did have a great trip, a wonderful time and created lasting memories. Read Less
Sail Date April 2017
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly ... Read More
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly fine. (Also the case with RSSC direct reservation service before and after -- in the person of Mr. Aldo Ampuero.) The crew from our butler Raj up and down the ranks unfailingly smiled, helped, provided luxe services and special treats and assured our sense of being at home, cosseted, and at ease on a well-run ship with professional tourism expertise and assistance. We indulged in both pre- and post- cruise land tours -- Khmer ruins and mainland Greece. They were convenient, bargains, and came off without a hitch. The interface with the ship and airports/hotels was easy and pleasant in all cases. All ex-ship excursions we chose were as described and executed smoothly; meals were fine and pleasantly varied; our verandah was superb (deck 8 stern starboard); laundry and dry cleaning (included) were superior in the manner of a fine hotel. And the Business Class flights to and from the ship (Qatar and Swiss), plus transfers could not be beat. We have two additional Regent cruises booked for successive years(Scandinavia/Arctic and East Asia/Japan) and expect to find them equivalently fulfilling, pleasurable and smiling. Read Less
Sail Date April 2017
Nautica is kept in very good nick, deck 7 concierge cabin small but manageable..just, crew well trained and cleverly rehearsed. Entertainment led by Skeggy man Nolan good. Food was really really on the button with the terrace cafe the ... Read More
Nautica is kept in very good nick, deck 7 concierge cabin small but manageable..just, crew well trained and cleverly rehearsed. Entertainment led by Skeggy man Nolan good. Food was really really on the button with the terrace cafe the real star.It was good to see the Exec Chefs front of house presence, a real example to Rafael and his team who hardly made an appearance let alone stop and talk to a guest. We only used Polo and the Italian once each ( both excellent) because despite having a concierge level cabin we could not get in, all in all concierge entitles you to didly squat. Martinis (and Head Barman Michael) was a joy to use every night. Social interaction with Ships Officers and cruise staff was at absolute zero, Oceania leaves all guest chat to their staff at the lowest level....we had more conversations with the guy on the staircase with the hoover, and waiters in the cafe, than we did with anyone above the rank of supervisor, although Nolan did say hello twice. I find this astonishing and a major weakness for such a well run ship. It would cost nothing to sort. The exception was the Ship's Doc, Dr Riedal and his star Nurse, they literally saved my life and to them I owe a very big thank you, and even the $7k medical bill was worth it. Tours in Cambodia were unbelievably poor as was the shopping and tea in Hong Kong, Ha Long bay was good and so was the trip out in Shanghai. Having anything 2nd rate on such a good ship really stands out and Oceania should can such behavior. Its been said before ....organise your own tours, its simple, better and half the price. Back of house onshore Oceania are really poor, late changes to the intin swapping overnight in Beijing for a day in the Kia port of Incheon meant we flew home at our expense from Shanghai, Oceania called it "force majore"....more a comms balls up at HQ. Embarkation (at Klon Kluey) and disembarkation were chalk and cheese, in Bangkok -we not Nautica crew organised getting onboard after being marooned in a hot humid quayside room for an eternity, (ship was not ready) and then 4 hours later had to collect our own cases as senior staff looked on. Getting off and the transfer and flight went like a dream. Read Less
Sail Date February 2016
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager ... Read More
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager cruise from Bangkok in February 2016, the luxury five-star brand had lost many of its disciples. Among the myriad problems for 677 passengers (365 Americans, the rest from the UK, Europe, Canada, Asia and Australia) with which my wife and I were personally involved included: • Failure to assist elderly passengers with heavy suitcases at boarding • A near disaster as the wild-eyed driver of a Regent-sponsored shuttle bus in the Islamic Sultanate of Brunei twice deliberately swung the vehicle into a high-speed, lurching "fish tail" before screaming passengers (including ourselves) and the terrified local guide forced him to slow down just before it was about to roll over •A wait of five days to make a simple repair to a shower door that was causing water to spill on to the floor •A horror shore excursion to the green-slimed waters and swarms of beach hawkers on rubbish-strewn Boracay Island in the Philippines trumpeted by Regent for its "white sand and azure waters" • A shortage of some basic breakfast items after nine containers of food and equipment were left behind in Saigon and not replaced after a storm caused the ship to divert Irate passengers loudly complained that 120 guests on a Regent pre-cruise tour were left stranded at Bangkok airport for seven hours with a $10 voucher for sandwiches. Many passengers, some of whom had cruised 10 times on other Regent ships, said that the 17-days Voyager experience was way below standard. For my wife and I, on our 39th cruise (the first with Regent) our troubles began many weeks before leaving home as we dealt with truculence and misinformation from Regent's representative company in Sydney, Australia, They refused to provide advertised pre-cruise accommodation and gave incorrect advice over a long period about making payments, post tours, accommodation and visas. They even threatened, a short time before flying out, that if we didn't obtain Brunei visas from the embassy in Australia we would be denied boarding and lose all of our money. (We didn't, and we weren't). On arrival at Laem Chabang (Bangkok) on February 03, 2016, the port of embarkation, we and others were directed to drag our heavy suitcases and hand luggage, without assistance, through the cruise centre and onto the wharf right up to the bottom of the gangway. Faced with the impossible task of heaving the luggage on board ourselves up the steep 33-step gangway in full view of crew on board who made no effort to help, we and two other couples in the same predicament dismantled a steel security barrier and hauled our suitcases over cables and other obstacles and handed them to a group of workers on the wharf manning a shore-to-ship conveyer belt. After three hours in our suite, one brand new suitcase was still missing. We found it, elsewhere on our deck, with a jagged hole punched in the side. After four unresponsive visits to reception over five days to complain, we were finally given a claim form which eventually yielded a cash settlement. On the plus side, Voyager is an immaculate, spacious ship with high-quality stage shows, staterooms, lecturers, and good restaurants –- although it is sometimes necessary to lasso a waiter in order to get a glass of average-quality “free” (inclusive) wine. Service is quicker if you choose to buy wine from the priced wine list (up to USD1200 a bottle). With the exception of the ubiquitous arrogance of reception staff, senior crew were dedicated to their task but seemingly hamstrung by instructions to cut costs and the presence of recently recruited trainees. A big problem, echoed throughout the ship, is Regent’s lack of hands-on involvement with its “free” shore excursions -- one of the main reasons why people cruise with them. On shore, local contractors take control without Regent staff supervision, frequently to the detriment and chagrin of passengers with no one to solve problems. Read Less
Sail Date February 2016
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a ... Read More
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a half hours for dinner with minimal wine! Thirty minutes for dessert when we told the waiter we wanted to get to the 9:30 show! Ten minutes to get a glass of iced tea! Another ten to get some Sweet and Low! service did improve after we spoke to the headwaiter and dining room manager. We were told that thirty of the best crew members were taken off the Voyager and sent to two new Norwegian ships and to the Explorer. We had looked forward to an elephant ride in Thailand, but that was cancelled because a tourist had been killed by an elephant earlier in the week. However, we were not told of the cancellation until after we left the ship. Thus, no chance to change tours or to sign a waiver of liability. We were told the tour operator had cancelled, but several passengers took a taxi back to the ship and another taxi to the tour destination and rode elephants. The tour provided was a waste of everyone's time and should have been an embarrassment for Regent. Several other tours also were not up to Regent standards with guides who were unfamiliar with the areas visited and not fluent in English. Most tours did not have a Regent representative along and it appeared that they had not been vetted beforehand. We also were eager to visit Corregidor, but were told, after the ship had sailed, that that trip had been cancelled by the tour operator. In reality, it would have been impossible to take that cruise for the ship was scheduled to dock at 8 and the ferries to Corregidor left at 7:30. Because of a typhoon, we could not stop in Viet Nam - another highlight. We also skipped Malaysia for no announced reason. Instead, we spent two days in Brunei and two in Manila, with no tours available on the extra day due to lack of busses and guides. Apparently, Regent had just become aware of the Chinese New Year. The ship was oversold so no bridge instructors were available until a good portion of the voyage had passed. To be fair, cabin crew was excellent and the food was very good - not excellent. Read Less
Sail Date February 2016
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the ... Read More
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the stop in Malaysia. We were left with a lot of sea days and no "nirvana" The real reason they could not reschedule these stops was that it was Chinese New Year and no on was around to answer their calls.They should never have scheduled this trip at that time. The food was ordinary and service in the Compass Rose was very slow. They did not have enough crew on board. Only the Prime 7 had food worthy of Regent. The entertainment was unappealing. The cruise director seemed better suited for a Carnival cruise rather than Regent,.Their free trips spent more time on the bus than seeing sights. They did have 2 excellent lecturers. Since being taken over by Royal Carribean Regent is no longer a premier cruise line. Corners are being cut to save money. Not worth the money. Read Less
Sail Date February 2016
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with ... Read More
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with top-notch experiences. The excursions were poor - whether one of the "free" ones or ones you pay extra to join. Group sizes are too large, which impacted the pace of the tour as well as our ability to hear the guide. Guides were not up to Regent's previous standards. Excursions were often reduced to less than what we originally signed up for. Port itineraries were changed (supposedly due to weather) and we ended up with an extra day or two in ports which had not much to excite us to start with, and Regent offered NO excursions at all on those 2nd days. Because we missed both Vietnam and Malaysia, we did not need visas for these 2 countries. Rather than get a refund on our credit card which we used to pre-pay, we got ship board credits. And they would not handle it any other way, even if you asked. In addition, their optional pre-cruise excursion was a disaster. They had overbooked it and had a "horde" of travelers on their "capacity limited" 3-day trip to Angkor Wat. To keep costs down they did not have a guide/representative accompany us. Rather they just tossed us out at the airports and let us fend for ourselves. We spent more than 8 hours just sitting in the Bangkok airport. Returning to Bangkok our 2-hour bus ride to the cruise terminal offered not even so much as a bottle of water. Arriving on board ship we were forced to check in and sit in the theatre for more than an hour waiting to do a disaster drill. We could easily have gone to our cabins, dropped our bags, used the toilet and picked up a bottle of water. But we were FORCEFULLY told "absolutely not - you cannot leave the theatre." We were not the only guests upset with this cruise. In fact, each guest who went on the Angkor Wat trip was given a $300 ship board credit - but not until halfway through the trip. About all you could do with it at that point was shop in their inflated-priced boutiques. WE WILL NEVER AGAIN TRAVEL WITH REGENT. This is a very different cruise line today and there are now much better options. Regent still charges a premium but they no longer provide the premium experience. Read Less
Sail Date February 2016
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very ... Read More
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very poor English skills. They cannot do anything except take an order, from a menu. No outside the box thinking thought process by them. Shore excursions for this level cruise are lacking in one main item. There is no one from the cruise line with you. If you are at the back of the 40 people and the leader is moving too fast no one knows who may be missing. Ports were changed due to external circumstances. However, no effort was made to make up for it by bringing on entertainment or providing other ports. In Kobe ship had passengers in enclosed gangway area for two hours getting off ship. Some passengers passed out. They blamed immigration, but better handling could have happened. That is only several people in corridor. They also left people who booked a pre cruise tour in the airport without any ship personnel for about 10 hours. Read Less
Sail Date July 2015
Our 21 day tour began in Bangkok and ended Cambodia at Angkor Wat. The guides and service staff were outstanding. The tours were interesting, however, they did not include a downtown tour of the city of Bangkok. It would have been much ... Read More
Our 21 day tour began in Bangkok and ended Cambodia at Angkor Wat. The guides and service staff were outstanding. The tours were interesting, however, they did not include a downtown tour of the city of Bangkok. It would have been much more interesting to see this city than do the railroad market. The tours left a lot to be desired in regard to seeing life in the larger cities. I grew up on a farm and did not need to see a pepper field or go to a brick factory. In regard to the later, this was an area that was not safe to walk around in. Industrial clutter was everywhere and easily one could have hurt themselves. The junk rides were fun but the areas to disembark were steep, wet and again very unsafe. The saving grace was the guide, Ut, who was wonderful. Viking needs to consider a more modern and up to date ship. The "cute little ship" we were on was the worst one we have taken on a river cruise. The stairs were very narrow and steep much like on a naval vessel. There were thresholds everywhere at each door. This is not a good thing when the travelers were all over 60! I tripped on one and broke my ankle while on the tour. No wheelchair was available either and no elevator! As a temporary measure I had to use an office chair with wheels to try to get around my room. I had to convince the administrator to get a wheelchair which he did for me. The lounge area for movies and spa was in the lower level of the ship with again a very steep narrow stairwell. This was very poorly supplied with old worn out furniture I would have had placed in my basement for the grand kids to jump on. I would recommend the tour but not on the current ship. Avalon had one of their ships pulled up next to us and it was a smaller version of the big Viking ships. If I had known this ship was available I would have selected them to travel with. The evening briefing was held on the sundeck with another steep and narrow naval stairwell to climb. With the broken ankle I was left with the choice of not to go or slide on my butt up each stair to the top of the ship. Don't get me wrong I have taken many tours with Viking and been very happy with them. This simply is an issue that Viking needs to correct and upgrade. The staff and the tour guide made this tour as great as it could be. Bravo for hiring and training great people! Read Less
Sail Date April 2015
I arrived in Bangkok a week before the cruise to take advantage of a pre-cruise land excursion (Oceania's) to Angkor Wat in Cambodia. The next day the Concierge arranged for a cab for the day, which took me to several temples I wanted ... Read More
I arrived in Bangkok a week before the cruise to take advantage of a pre-cruise land excursion (Oceania's) to Angkor Wat in Cambodia. The next day the Concierge arranged for a cab for the day, which took me to several temples I wanted to see - 5 hours for $50 (plus a generous tip, of course). The Angkor Wat trip was very interesting. There were 18 of us who took advantage of it. We returned to Bangkok to board the ship, and left for Singapore that night. I can't describe the entire trip, but we visited Phuket, Rangoon (with another great side trip to Bagan in central Burma), several stops in India, Salalah Oman, Aqaba Jordan (with a side trip to Petra), through the Suez canal to Haifa Israel where we spent three days, and finally Crete. We disembarked in Rome. Since I've been to Rome many times I came straight home. In total it was a six week trip, and I enjoyed every minute of it. It was my first Oceania cruise, and was hands-down the best cruise I have taken since my first cruise in 1996. The service was superb and the food excellent. I can honestly say I didn't meet a single grumpy crew member. As a whole they went out of their way to serve me. If I had to name weak spots it would be the entertainment, but I expected that since it's a relatively small ship without facilities or budget for Las Vegas style shows, and the price of shore excursions. I enjoyed myself so much that I'm about to take another Oceania cruise on the Insignia. Take this cruise if you can! Read Less
Sail Date March 2014
First of all..we were docked at Klong Toey not way down in Laem Chabang which was a BIG plus as far as getting to the ship and for the day of shore excursions. We love travelling with Oceania..especially on the smaller ships, Nautica, ... Read More
First of all..we were docked at Klong Toey not way down in Laem Chabang which was a BIG plus as far as getting to the ship and for the day of shore excursions. We love travelling with Oceania..especially on the smaller ships, Nautica, Regatta and Insignia. They have almost a family feel and you get to know the staff and they know you after a few days. This ship was the perfect size (682) for a long voyage like this. We never tired of any of the meals, they constantly had fresh ideas and special nights of themed foods to try. Many of our dinners were themed around the part of the world where we were sailing. (We sailed from Bangkok to Dubai) This was wonderful as we were able to have regional foods without eating them onshore. We were specifically concerned about eating in some of the ports and getting sick so that we might miss another fabulous port! Nautica is a very comfortable ship to be on for this long a period. The staff was exceptionally friendly and helpful. We were surprised that we did not get tired of cruising during the whole 25 days as we always looked forward to the next port! The lectures helped us to appreciate the different waters that we went through and the heritage of the various countries. Going from Thailand, to India, to the Maldives, and then to the UAE ports of Oman, Dubai and Abu Dhabi was quite different. The contrasts were immense. We were very pleased with our choice of cabin. We were not far from the information and shore excursion desks and close by the disembarkation ramps for ports. We had a large window and felt that we didn't need a balcony in the heat that we would be experiencing. There were some days when a balcony would have been great but we could always go upstairs. We had requested the starboard side and were very glad that we had as we always had a view of the area while in port. The shore excursions that we took with the ship were all excellent and enabled us to see many things that were not generally available to the public. Since we had been to Bangkok previously and came in several days early there was not a lot that we hadn't seen. However, Nautica had a shore excursion that went to a private home to see his extensive art and sculpture collection which was fascinating. We did do a mixture of ships excursions and private excursions that I put together. The shore excursion desk was very helpful in all regards. Unfortunately we even had to take advantage of the medical staff on board and the doctor and all the assistants could not have been better. We felt we had better treatment than we would have had at home. To us, seniors, Nautica was the perfect ship for this long a cruise! We loved everything about her! We look forward to sailing with Oceania on one of the smaller ships again soon! Sherry & Kimber   Read Less
Sail Date April 2013
This was our first Seabourn cruise. Our expectations were high ....some were met and others were not but overall we enjoyed the cruise very much. Embarkation: This was probably one of the low points of the cruise for us. We arrived at ... Read More
This was our first Seabourn cruise. Our expectations were high ....some were met and others were not but overall we enjoyed the cruise very much. Embarkation: This was probably one of the low points of the cruise for us. We arrived at the ship at about 4:00PM. Most of the cruisers had already boarded at this point. We went to the reception area where we were given our boarding cards and room keys----they didn't seem very enthusiastic. Once we had our room keys we were expecting that someone would take us to our cabins as they always have on other cruises. Unfortunately, there was no one there so we finally asked a crew member where we would find our cabin and he pointed us in the right direction. When we arrived, our room attendant was nowhere to be found. We waited for our luggage to appear and after about a half hour when It hadn't come, we called the reception desk and were told we would have it within 10 minutes. We also mentioned that we hadn't seen our room stewardess. We were definitely not feeling the love from Seabourn. Our stewardess showed up within a few minutes and told us she hadn't been informed of our arrival....she was great. Unfortunately, our luggage didn't show up for another half hour even though people who had boarded after we did had their luggage before we did.Ports: We chose this itinerary because we wanted to visit Vietnam. My husband is a Vietnam vet and wanted to go back. The itinerary included Bangkok, Komood Island, Saigon, DaNang, Hanoi and HongKong. We used private excursions which I had booked before the cruise so I can't comment first hand on the ship's excursions other than we didn't hear any complaints about the excursions and heard some very positive comments. The Komood Island day was really fun and the crew went all out to make it a wonderful day. The only thing I would comment on is that this is not a good trip for anyone with problems walking or climbing. The crew was very helpful in boarding people onto the tender but it was not an easy board for anyone with physical problems. The only other port I would like to comment on is Hanoi. It is almost a four hour drive each way from the ship to Hanoi......and we spent about 4 hours in Hanoi. The distance isn't more than 100 miles and the road was very bumpy and the traffic was horrible. We wouldn't do it again for the short time in Hanoi. The only people that seemed to like the trip were those who spent the night in Hanoi and came back the next day. The trip to Halong Bay was spectacular and highly recommended. Crew: This was a highlight of the trip. The crew was wonderful and very helpful. They seemed like a very happy group and seemed to enjoy what they did. We loved the captain and the cruise director.Other cruisers: We are in our early 60's from the US. Most of the cruises were probably in their 60s and from the US but there were people from all over the world and a variety of ages. We met people in their 30s as well as those in their 80s and we enjoyed all of them. One of the things we especially enjoyed were the dinners where we were invited to sit with crew members (including the captain) as well as the guest lecturer and performers. It was a great way to meet other cruisers and we enjoyed the hosts as well.The ship: The Pride is a little tired looking. ....not horrible but definitely needs a little sprucing up. Our bed was really hard so we asked for something a little softer and our stewardess fixed it right up. The amenities were very good. We had two vases of flowers sent to us from the ship which we really enjoyed. We don't drink wine but like Perrier which they kept stocked in our refrigerator. We wanted to be on a smaller ship, however, when we hit 20' waves in the South China seas, we weren't having a lot of fun. We were up most of the might being jostled by the ship hitting the huge waves. The cabin was very large (we had the least expensive cabin) with double sinks in the bathroom and a nice large closet...no complaints with the cabin.Food: The food ranged from really good to very average. The lamb chops were outstanding but some of the fish was fishy. It definitely wasn't 5 Star dining but it was good. One thing that bothered me was that I would have liked to have hot tea with my dessert. It usually came about 10-15 minutes after the dessert was served so by that time I was ready to leave the dining room. I asked about this and was told that they had to get the desserts out before they could start serving the tea. We had room service several times and it was prompt and the food was hot. The selection for the afternoon tea was pretty meager compared to other ships.Activities: Onboard activities are fairly limited. There was a guest speaker on sea days and he was excellent. There was also a bridge lady who organized bridge games.....we don't play bridge so we didn't participate. There was also a Trivia game on sea days which we did enjoy. The gym was adequate and clean. I did the yoga and pilates classes when they were offered and they were very good but there were only 3-4 of us who participated. Personally, I would have liked more classes but being as they weren't well attended, I could understand why they didn't offer more. They also had an occasional movie....most were not current. Spa: I had several spa treatments. The massage and facial were good....the pedicure not worth the high price. I noticed that the charge for the treatments was more than the amounts quoted on my confirmation. I showed the spa manager and she said that the prices had been changed last year and didn't know why the prices were wrong on my confirmation. She gave me a refund which I thought was really nice. There was a sauna but no spa whirlpool or spa sitting area.Entertainment: We really liked the entertainers and they did a great job....These were not productions but rather themed music in the evenings most of the time. A magician performed twice and my husband said he was very good. There was a guest pianist who performed twice and he was awesome. The only problem we had with the entertainment was that it didn't begin until 10PM and we were usually too tired to go after a long day of touring.Internet: There were several packages for internet use. The internet was slow but it worked every time I wanted to use it and there were enough computers where I didn't have to wait for them.Dress code: We had one formal night and several "elegant casual" nights where the men were supposed to wear a jacket. We carry on all of our luggage so my husband didn't bring a jacket. It was our understanding that we would have alternative dining venues if he didn't bring a jacket. On the formal night, the casual dining area was closed so his only option would have been room service. I called reception to inquire as to what he could do and they found a jacket for him to use throughout the cruise (he had a shirt and tie). I didn't notice any men in tuxedos and most of the women just had on dressy dresses but not gowns.Bottom line: We thoroughly enjoyed the cruise...we especially liked the crew and the other cruisers. Would we cruise with Seabourn again? Yes, if the price is right and if the itinerary goes where we want to go. We got a great fare but we would not have paid the brochure fare by any means. I don't think it was any better than Oceania Cruises even though it has a higher rating. Read Less
Sail Date March 2011

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