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84 Royal Caribbean Baltimore Cruise Reviews

I chose this cruise to get away and relax with friends. It was horrible. Waited in the terminal for 3 hours, then left later then it should. The ship was dirty, especially the upper outside decks. The ship is old and they were ... Read More
I chose this cruise to get away and relax with friends. It was horrible. Waited in the terminal for 3 hours, then left later then it should. The ship was dirty, especially the upper outside decks. The ship is old and they were making repairs on it, so it was hard to relax with the grinding of tools. At night, the air conditioning went out, so it was hot and sticky for a few hours. Also at night I was awoken with the sound of the cabin workers cleaning and stocking carts. If you have food sensitivity, beware. See the chef at the windjammer and make sure your wait staff in the dining area knows too. They may get a little rude and agitated, but better safe than sorry. I got tired of explaining all the time, I am gluten free. When they got the food order done, it was delicious! Good LUCK! Read Less
Sail Date May 2017
This cruise was horrible! The ship was straight out of dry dock. Our room had a bad chemical odor that made both me and my husband ill. We complained to Customer Service every day about it; no one did anything to resolve the matter ... Read More
This cruise was horrible! The ship was straight out of dry dock. Our room had a bad chemical odor that made both me and my husband ill. We complained to Customer Service every day about it; no one did anything to resolve the matter until 3 days into the cruise when I was so ill I could not get out of bed. This was also our first day in Bermuda which was ruined because I could not do anything without having to stop every couple of minutes to rest. Finally Customer Service "found" another room to put us in...an interior room (we had a junior suite). We took it because at that point we just wanted out of the room that was making us sick. We asked if they would refund the difference between what we paid and what we received. We were told they could not offer refunds on the ship. They gave us an onboard credit of $300 and a shore excursion the next day. I appreciated that effort but it was a little late in my opinion. I felt much better after being moved to a room with better air but it was cramped. The only bright spot on this cruise was the main dining room wait staff. They were very attentive and a shining example of service. Customer service, state room attendants, and entertainment staff were all lacking in that area. Read Less
Sail Date May 2017
This cruise was chosen by someone planning a group trip, and I was excited to try Royal. However, this trip was a large disappointment. My husband and I could have taken 2 Carnival cruises for the price of this trip. Not saying that it was ... Read More
This cruise was chosen by someone planning a group trip, and I was excited to try Royal. However, this trip was a large disappointment. My husband and I could have taken 2 Carnival cruises for the price of this trip. Not saying that it was terrible, but it should have been marketed and priced as a value cruise. There was nothing luxurious about this trip. The embarktion time was delayed by multiple hours due to staff boarding and mechanical issues, and the speed (to make up time) in the first 24 hours had many people very sick. The food was amazing, and the staff was pleasant. This is the first trip that I did not buy any photos on as well. In almost all of our photos there were obvious flaws, for example: my large charm on my necklace being flipped, my husband's shirt button gaping open, or just bad positioning. I also could not get a mojito to save my life. I tried ordering one at 3 different bars, multiple times, on each day, and each time I was told they had no mint. I did see mint in other places, but just couldn't get my drink. Our stateroom toilet barely worked, and at one point overflowed, wetting our floors. It was repaired and the mess was cleaned up, but the carpets remained soggy for the duration of our trip. Our travel companions had horror stories, but I will allow them to write their own reviews. I don't believe that this particular sailing and ship is indicative of the Royal fleet, but I was turned off of any future sailings with them nonetheless. Read Less
Sail Date May 2017
This was my 3rd RCCL cruise. I have never had such poor service. Dining room service easily took 30-40 between appetizer and when meals arrive. On 2nd formal night we were served raw lobster!!! Bar service was also extremely bad. On ... Read More
This was my 3rd RCCL cruise. I have never had such poor service. Dining room service easily took 30-40 between appetizer and when meals arrive. On 2nd formal night we were served raw lobster!!! Bar service was also extremely bad. On Wed. they ran out of peach and strawberry daiquiri mix. When my husband went to customer service to complain he was assured they were bringing more onboard as they spoke. It took until the next day before more was available. They blamed it on the fact the ship was going into dry dock. I was told they were running inventory down. However as one of many customers who had pre-purchased the deluxe drink package I did so with the understanding that all drinks would be available for the duration of my cruise. In addition, getting a waiter to bring me a drink on the pool deck or in lounges was near impossible. When my husband raised that concern, he was told they had reduced some crew to help prepare for the ship going into dry dock! Again not acceptable. Only 1 ice cream machine was in service all week with over 500 kids on board! On day one when announcement that staterooms were ready are stateroom was not fully cleaned. Bathroom hadn't been touched. All of these things also impacted other quests/clients traveling with us. Food on Coco Cay was cold. This included the ribs, chicken, burgers and hotdogs. Overall I was very disappointed in this RCCL cruise. Read Less
Sail Date April 2017
Im so glad we have a nice mid size ship close to home! She is going in to dry dock soon and will be like new again! Food & Entertainment is great, lots of great restaurants to choose from if you can't find enough food from the ... Read More
Im so glad we have a nice mid size ship close to home! She is going in to dry dock soon and will be like new again! Food & Entertainment is great, lots of great restaurants to choose from if you can't find enough food from the Great Gatsby Dining Room or my personal favorite place to eat the "Windjammer" as you can eat foods from all over the world. Never a bad meal here. Our Cabin Stewart and Room was good size and always kept clean. Room service was always on time and as ordered. We had beautiful weather at all our stops on our 12 day Carribean Cruise. Beautiful Ports with lots to do at all of them and 'no' tenders so even if handicapped you were able to easily able to disembark. At one of the ports I even noticed a shuttle bringing back handicapped individuals right to the Ship as it was a long walk down the dock! We had a rough day at sea due to a "front" coming through and Captain Ante notified us of this and even told us "if" you were susceptible to motion sickness that this would be the time to take "whatever" measures you have to prevent this from happening (medicines). Our Captain needed to make other special announcements for other reasons also, really kept us passengers up to date on issues. Would sail with this Captain and on this Ship any time. Read Less
Sail Date March 2017
The ship was named Grandeur of the Seas, and indeed it was. The food, entertainment, crew, atmosphere, the ships interior and exterior architecture and design, and accommodations was most pleasant and enjoyable. Cruise Director Paul ... Read More
The ship was named Grandeur of the Seas, and indeed it was. The food, entertainment, crew, atmosphere, the ships interior and exterior architecture and design, and accommodations was most pleasant and enjoyable. Cruise Director Paul Rutter and assistant Tanya the Tornado do a fantastic job in setting up and anchoring the scheduled ship events and entertainment. The ships food was excellent and non-stop for quantity and quality. Nothing bad can be said about the crew, the service, and the over-all cruise experience. Kudos go out for the Grandeur of the Seas cruise experience and the above and beyond effort geared to customer satisfaction! This was a 12 Day Eastern Caribbean cruise that was very enjoyable and memorable experience . The time spend on and off board ship went very quickly, The food, entertainment, and the hospitality will be missed. Read Less
Sail Date March 2017
Some of the ports were Canceled ports. Day after day, all 9 nights, our cabin filled with cigarette smoke at 11:15 pm, and then at midnight marijuana filled the halls and came into the room. We did not feel safe on deck 2 with people ... Read More
Some of the ports were Canceled ports. Day after day, all 9 nights, our cabin filled with cigarette smoke at 11:15 pm, and then at midnight marijuana filled the halls and came into the room. We did not feel safe on deck 2 with people smoking, and using open flames. We put in three complaints, that yielded no help for us from Guest services or security. There was poor food selection in both the main dining room, and the cafeteria. Our stateroom was dirty; and was really showing it's age. There were loads of old people on motorized that they weren't used to driving (and would hit you). The ice cream machines only turned on 3 hours per day. The drinks were very weakly mixed so we only drank one evening. We're a couple in our young to mid 30's, and had been hoping to avoid all children mayhem, which this cruise accomplished; less than a half dozen kids. But the price we paid was getting hit with rude elders in rental Hoverounds. We did enjoy the veterans events. Read Less
Sail Date March 2017
we chose this ship and cruise because family and friends were going. We have never cruised before, so we were first time cruisers and were real excited to finally go on one. This boat first of all was in need of a refresh - torn ... Read More
we chose this ship and cruise because family and friends were going. We have never cruised before, so we were first time cruisers and were real excited to finally go on one. This boat first of all was in need of a refresh - torn upholstery everywhere, dated furnishings in the staterooms, not clean, food preparation did not include HEAT (everything served lukewarm and not hot or fresh). Could not find a decent cup of coffee anywhere, always running out of fresh fruit and vegetables, very limited activites on board, extended periods of time on the water - very little time at ports (limited to 10am - 4pm at port), port stops cancelled at last minute with no options for on board activities, waaay to many really drunk people, a lot of elderly people falling down and accidents (was very sad to see and watch). We will never never never go on a cruise with this line again - despite the complaints and efforts to point out blatant safety violations around the ship. This was a floating crappy boat and believe me you do not want to get stuck on it for ANY length of time. Read Less
Sail Date February 2017
To say this ship was a huge disappointment is an understatement. First I will start with the pros as there were a few. Chelsea O' Toole at the spa was amazing. Super sweet and went out of her way to help us relax. Next was our awesome ... Read More
To say this ship was a huge disappointment is an understatement. First I will start with the pros as there were a few. Chelsea O' Toole at the spa was amazing. Super sweet and went out of her way to help us relax. Next was our awesome stateroom attendant, Remmy. He was incredibly attentive to every detail and did whatever it took to put a smile on my daughter's face. Finally, Chops was an amazing experience as always! The food is always superb. Now onto the cons. The ship is old and very outdated. Our room was huge. 2 bedrooms/2 bathrooms, living room, and closet. It was dingy though. Very out dated and noisy. We were under the pool area and you can hear everything. The room also creaks 24/7 when moving. The tv plays about 2 episodes of 6 different shows on repeat the whole cruise. Great! You don't plan on spending any time in your room? Well, if you have a toddler under 3, rethink that. We were under the impression they would have a day care area and toddler play area. This ship lacks that. There is a TINY (think a little larger than a closet) space dedicated for babies under 3. The larger child area isn't much bigger. Also, trust me when I say there isn't an arcade on board. I think there are 6 machines in all, of which 4 are claw type machines for you to try and win trinkets. Getting back to the day care area. Because it's so small, you are limited to 10 hours of child care per family per cruise. If you do the math on a 9 night cruise, that's not much. Plus there's no toys for babies who are around 2. They do have 10 different toy bags you can check out for kids under 3 years, but only 2 are really geared towards kids between 2 and 3. Next the food is horrible (except for Chops). We honestly stayed hungry most of the cruise, which is sad because we usually love Royal Caribbean's food. It had no taste. We were told by one of the chefs that they had to "tone down" the food due to the older cruisers on board. I'm assuming because it's a smaller ship they don't have a way to accommodate every one's tastes. The smaller size must also account for the fact that many times room service is unavailable or takes a long time to answer. Finally, there is no Aerial Spectacular Centrum Show any more. It is still being advertised, but they lost the contract. This is one of the main things drawing us to these ships. It's ironic that when you watch the NextCruise channel on board, it still advertises the centrum shows for the Grandeur of the Seas. So in summary if you are older and traveling without kids, this is the perfect cruise for you. If you're traveling with kids, look for another ship. Read Less
Sail Date February 2017
We choose this cruise because it left from Baltimore an easy 3 hour drive from Northeastern New Jersey. This was our third departure from Baltimore and it took less than one from hour from the parking lot to our cabin The ship is old ... Read More
We choose this cruise because it left from Baltimore an easy 3 hour drive from Northeastern New Jersey. This was our third departure from Baltimore and it took less than one from hour from the parking lot to our cabin The ship is old and in need of a makeup,our cabin had old and scratched furniture and the mattress in the third bed left me with bad back.The age of the ship is evident although the crew does a great job in keeping it clean. We ate diner in the main dining room and while the quality was good there was little variety[to save money and force you into the for fee venues].The additional charge of $25.00 to $35.00 for filet mignon,Lobster or Surf & Turf was ridiculous.Only during the last 2 nites a special was offered for $8.00 for a Fillet Mignon and a glass of wine and it was good.Breakfast and lunch in the Windjamer Cafe was OK. Entertainment was good, specially the excellent Tango Show.Activities were almost non existing specially when we had the final 3 days at sea with nothing to do and a Cruise Director that came on the ship during our stop in Nassau and lacked energy.By contrast the first cruise director "Tornado from England"was energetic and great singer. The service was excellent in the cabin, the dining room and the Windjamer Cafe.The front desk was terrible specially the woman from Mauritus who acted like she was a supervisor [but when I asked another front desk employee to speak to a supervisor I was told that all of them are supervisors].I was charged for the use of a bottle of water when I tried to rinse my face and the water was cut off .Also when our daughter had to leave the ship in Orlando they made wait a long time and she almost missed her flight back home[Only when The Cruise Director "Tornado from England" got involved our daughter was able to disembark after paying $300.00 for a fee.The rep from the Crown & Anchor Society couldn`t help us either [she was busy selling future cruises] and got back to us. The ports were another sore point, Charleston is OK if you are interested into history and Colonial Buildings and also easy to visit [just walk off the ship and you are there].Pt Canaveral is OK too we went to Cocoa Beach [$13.00 with Uber] and went to the beach after the rain.Nassau was OK too,in the AM we walked to the main street where all the stores are and in the afternoon we walked to the beach.Freeport should be dropped as a port of call as it was damaged by a storm in October of 2016 and most oft he Resorts Beaches aren`t available,the taxis are in bad condition and the shopping was bad too.The ship didin`t stop at Cocoa Key [not safe for tendering] and it seems that they haven`t stopped here in a while.Royal Caribbean should tell the public that this stop is almost never made and skip Freeport . I am also surprised by the number of good reviews our cruise got as most of the passengers on this cruise were experienced cruisers. Read Less
Sail Date February 2017
Choose cruise to be with family! Unfortunately, we all made a terrible choice of ship and cruise line. 12 days of toilets flushing "sometimes", terrible food and nothing to do while at sea was worst experience. We have ... Read More
Choose cruise to be with family! Unfortunately, we all made a terrible choice of ship and cruise line. 12 days of toilets flushing "sometimes", terrible food and nothing to do while at sea was worst experience. We have cruised 15+ times but only twice on RC. Never Again!! This ship needs to be retired! The staff could care less in responding to requests. Note, these are the opinions of family members. From being told NO numerous times by Guest Services to cold cereal all over the carpeting and filth being left in stateroom upon being told staterooms were ready! We had great difficulty contacting concierge in tiny loung by phone or personally during hrs. Supposedly on duty. The DR staff was nice but food horrible. The best choice was cold soups which we took advantage of. Serve yourself Windjammer food was casseroles or fried-we ate salad for 12 days!! RC has made huge mistake in no longer supplying simple things for suite guests and other guests: paper and pen in room, robes, water ( a staple of life made very expensive on ship) phones with message lights, poor entertainment, no informations on ports Except Shopping! They say word of mouth is the best recommendation, unfortunately, our recommendation of Grandeur and RC in general will not encourage anyone to sail with with RC again!! Read Less
Sail Date December 2016
Since a friend who cruises with us says I am too negative, here are the good points 1. Our cabin steward Chris was Fantastic, He was undoubtedly the hardest working person on the ship. Any requests we made were promptly responded to, ... Read More
Since a friend who cruises with us says I am too negative, here are the good points 1. Our cabin steward Chris was Fantastic, He was undoubtedly the hardest working person on the ship. Any requests we made were promptly responded to, and he seemed to be always available. 2. Most of the staff were fairly helpful and pleasant to deal with. Now the rest of the story. The ship is just too old and really too small for a long (12 day cruise). My wife and I have done 18 cruises, 14 on RCI. We have been on the larger ships and they seem to have more to do and venues to do it in. Food - In a word food in the main dining room and the windjammer is, in word, AWFUL. It was lacking in variety, taste and and presentation. It was for the most part, indelible. I understand that the quality of the food on RCI has been in decline for some time, but this is the worst I have ever had on any cruise. Gone in the MDR are the lamb chops, the duck, and decent fish dish of any type. The only really good meals our group had were in the three speciality restaurants, viz Chops, Giovanni's and Azumi. Those meals, along with the service were excellent. Even though we paid a hefty price for the cruise, it seems that RC wants to squeeze even more dough from the passengers by forcing them to pay additional to get any sort of decent food. Embarkation and debarkation were ok, although apparently in Baltimore, the normal gangway entrance has been out of commission for some time, thus requiring a lot of walking to a a single pier level entrance. Once aboard, the was a jam up at the only elevators on level one that some people were waiting up to 45 minutes to get upstairs. Our travel agent had upgraded us to a junior suite, which was ok, but an unusual feature was a pole in the middle of the room. Could not figure out what its function was. The ports were ok, although we did not get off in ST Thomas because you had to tender and my wife and others in our party have physical issues which makes this difficult. By the way this the first time that we have ever had to do this in ST Thomas. The two shore excursions in Barbados and St Kitts. They were ok, although the buses used were not particularly comfortable. The entertainment was fairly good, especially, the young singer with his las vegas show, the comedian from gregg?, and the old 60's group. Overall, I did not think this cruise was a good value for the money. Th ship is old and too small, and spending several days in cold weather and rocky seas does not appeal to me. Read Less
Sail Date December 2016
We opted for this ship, cause the reviews where mostly mixed, half good and half not so good, but it felt like the not happy people where over expecting. I don't believe that anymore. The ship opted to not go to Bermuda before it ... Read More
We opted for this ship, cause the reviews where mostly mixed, half good and half not so good, but it felt like the not happy people where over expecting. I don't believe that anymore. The ship opted to not go to Bermuda before it even left port, it informed the travel agents, but not any of the guests. If you didn't use a travel agent, you where not told till 10pm that you where going to an unknown destination that would be announced at 8:30am the next day. The promise was a Canadian or New England Port. But we only took Bermuda weathered clothing. Many people broke bones that night, due to falling down stairs because of the rocking of the waves (the stairs where roped off limits eventually), and we were not able to stay in bed due to the rocking! We felt we needed seat belts!(bring your own hammock) Many of the ceiling panels of the ship broke and it was raining inside the ship in countless locations, on decks the water had no business even getting down onto. The dining service in the great Gatsby was lacking. It took several attempts to get drinks, and after we had them, they refused to supply any lemons for the iced tea until we spoke to a manager. The food was served cold, and the French fries where raw. The spa and indoor pools and hot tubs had to be closed due to flooding (this is the area the ceiling crashed in) but my wife did receive an excellent massage early before that happened. The water was not staying down in the sink and shower drains, but kept shooting up out of them, due to the degree the ship was rocking. The next morning, we where unable to eat, due to the large number of people puking in the windjammer (buffet). At 8:30 we where told they still had no idea where we where going, and another announcement at 10:30 said the same. We had lunch at Izumi's and that was excellent, the employees there where very nice, even though they where sick also, they did a good job. At around 11:30 I noticed the ship changed direction and was headed straight to NYC. We finally got an announcement that we where headed to NJ at 2:30pm. We where docking there because the ship was unable to go anywhere else due to it's engines not being powerful enough to make it north. Dinner at Giovanni's wasn't very good. The pasta was almost raw, the crab seemed to come canned and was pretty disgusting, the steak tasted like it was left out too long, and absorbed the flavors of something else it was around, and overcooked. The French fries here where excellent though. I do hope the cause of this was the normal cook staff was too sick. By this point, with over half the ship closed due to being flooded and having water intake issues, the doors that where leaking huge amounts of water in from outside, the missing ceiling panels. Most of the entertainment had to be canceled. Also since we didn't make it to any ports, all on-board shopping had to be canceled. We left the ship after the second day, so we didn't get to try Chop's. We had ordered the Voom Surf WIFI package, but was unable to use it, due to it's choppy in and out reliability. Latency was around 900ms, extremely high, for satellite based internet. It was mostly usable for accessing websites, but nothing else. I kept having intermittent security warnings that something was intercepting my https traffic. It also blocked 100% of udp traffic, and openvpn. It would allow anyconnect vpn to function, but kept getting kicked off it due to the and was unable to maintain a stable connection to do any work. The soda package wasn't too useful. We could only locate one soda machine that wasn't inside the windjammer (usable when windjammer was closed). This machine was limited due to service issues and had a broken sign located on it stating limited selections available. Often the machines where completely empty of any kind of beverage, and I had to wait hours till someone would refill them. Read Less
Sail Date October 2016
This was the worst holiday we have ever experienced. The advertised cruise was for Bermuda however due to Hurricane Matthew it ended up cruising to New York. Obviously safety is the main priority and the bad weather is beyond the ... Read More
This was the worst holiday we have ever experienced. The advertised cruise was for Bermuda however due to Hurricane Matthew it ended up cruising to New York. Obviously safety is the main priority and the bad weather is beyond the control of Royal Caribbean, however we felt that we were not kept informed of what was happening. We contacted Royal Caribbean prior to the cruise as we were aware of the hurricane however we were told the cruise would still be going ahead. We were not given any opportunity to change or cancel prior to sailing - as this was part of an extended holiday we already had a trip to New York booked and had no wish to visit twice. Whilst the change in destination was frustrating and not what we had chosen we understand the reasons behind it - however what we did not accept was the quality of the ship. We decided to leave the ship after 2 nights on board when we docked (as did many others) due to feeling unsafe on board. We had a balcony room and water was pouring in through the balcony doors on the first night - leaving the carpet soaked in water we believe this had happened in every room with balcony doors. There was also water pouring into the main area of the ship and running through all the electrics - leaving us feeling unsafe on board. There were large areas on board cordoned off due to water leaking in. Bins were placed everywhere to catch water. What we also found unacceptable was the fact that most of the ship was closed due to bad weather. This left everyone confined to either the rooms or the dining room. There needs to provisions made for adverse weather. Everyone on board had paid a lot of money for their holiday and therefore expect that there may be something to do whatever the weather - outdoor areas obviously need to be closed but the fitness centre and spa were also shut. We requested complimentary Wi-Fi partly for something to do due to most of the ship being closed but also so we could research the port of New York (we had extensively researched Bermuda but obviously were not told of the change in destination till after we had set sail) but were told this would not be possible even at a discounted rate - we ended up having to pay $17 for 24hrs access something we find very unfair. Added to this was there was a very limited amount of TV channels, the ones we did have seemed to be the same programmes on a loop and were difficult to watch as there was very poor signal a lot of the time even when docked in port. We also found that the food was of very poor quality. Some of which was almost inedible. I cannot understand how it could even be served on a cruise ship. On night two we ordered room service as we could not face the dining room again - the meal we received was completely inedible. We were told it would be 30-50minutes and ended up waiting 1.5hrs. When we requested to leave the ship we feel we were not assisted and there was no apology - no one even asked us why were leaving or made any effort to try and rectify the situation. We told a member of staff at guest services that we would be leaving in the morning he took our names but did not explain any of the procedure for leaving the ship. When we tried to leave the next morning we were not allowed to leave initially no reason was given - we then discovered we needed to go through customs and go to guest services to get a pass to leave - none of which was explained to us the night before. Staff were also very unhelpful in the morning and we were told that if we hadn't left by 10am the customs officer was leaving and we would then be trapped on the ship. The whole time on board was below standard and a very unpleasant experience. We feel the money we paid for this cruise was not reflected in the service we received. When we returned home we asked for a full refund which was denied. Customer services were very unhelpful and there was no possible way of speaking to a manager. We did receive a voucher for £1031 each and although we were wary about going on another Royal Caribbean cruise we thought as it was free we would try booking another cruise - however when we tried booking we were told we would have to pay the £150 deposit ourselves - I do not understand this as the whole cruise will cost less than the voucher amount. When I tried to dispute this I have once again come up against a brick wall and it is not possible to speak to a manager. I know £150 is not a lot for a cruise but on principle I do not want to give this company another penny, especially if we risk this 2nd cruise being anywhere near as bad as the 1st! Read Less
Sail Date October 2016
I am sure that several of the passengers on this cruise have written a review due to the terrible weather we suffered through, but I felt that I also had additional incidents that needed to be shared as well. This was my first time on ... Read More
I am sure that several of the passengers on this cruise have written a review due to the terrible weather we suffered through, but I felt that I also had additional incidents that needed to be shared as well. This was my first time on Royal Caribbean. I have only traveled on Carnival and have enjoyed it very much! I was told that Royal was a better company but I did not find that on my vacation. As a person with OCD, I called Royal's customer service line several times prior to departure due to my worry about the weather conditions. At not time, was I told the trip was cancelled or that the destinations would be changed. The day of departure we arrived at 1:45 because we have dogs that needed to be dropped off for care. As we entered the building three people yelled down to each other until reaching the man at the door to "lock the doors at 2:00 no matter what". I asked the person checking in if an email was sent about the early departure. I was given a generic explanation that they were just told the Bay was being closed and we needed to leave early. While we settled on the ship after an hour or two, we were told by the captain that we would be changing our course and heading to Boston or Canada. We were told we would get a 50% discount towards another cruise (which I now know means it does not include taxes or port fees). I was not happy because we were packed for warm weather and not cold. They must have known this was going to happen but did feel that they needed to tell any of the paying customers ahead of time. When we got to dinner in the Great Gatsby, I was not impressed with the meal options like I have seen on Carnival. It was even worse when my food arrived and I found a hair (looked like a pubic hair) in my food. The staff apologized but nothing otherwise was done about it. If that didn't make me sick enough, the boat started really rocking. My husband and I were located at the tip of the boat in an inside cabin and felt as thought we were going to die! The whole night was filled with a rocking boat, cabinets slamming open and shut, and both of us rushing to the bathroom. This lasted until the third morning of the cruise when they finally decided to dock us in Jersey!!!!! We also were not able to use any of the pools, hot tubs, or food are located by the indoor pool. Such as small ship offers nothing else since the casino was also closed since we were docked. Over a hundred people got off the cruise in Jersey, but we stuck with it. We asked twice to be moved to another location so that we could feel more comfortable due to the illness. We were told the rooms that people left we damaged. I have a hard time believing that is true. I would have thought they would have wanted to make the people that stayed on board more comfortable, but no. Overall, I feel that the Royal Caribbean staff did not take in account the safety of the people on the ship probably because they did not want to refund 150% of the money to people. Even if they did not know how bad the weather could get, they had to know the quality of enjoyment for the people on the ship would change due to rocky weather on a small boat that does not have a lot of ammenities. The 100% refund does not include taxes or port fees so you not only had to survive that terrible trip, but now you also have to pay even more money out of your pocket if you want to risk your life again with Royal. Think twice about traveling with them. Carnival's ship out of Baltimore has more things to do and the food is def. better (and I never found a hair on their). BTW - I called and shared about the hair in the food and that I was not given a room change and I was offered a bottle of wine and chocolates. That really doesn't help when my husband and I get the drink package and I am trying to get pregnant. It wouldn't hurt them to give an on board credit or give me the money back that I actually paid. Read Less
Sail Date October 2016
Horrible horrible - no guarantee you will get to your planned destination and royal carribbean can take you any where and y0u won't get your money back!! We ended up in new jersey for $5k think before you go - royal carribean will ... Read More
Horrible horrible - no guarantee you will get to your planned destination and royal carribbean can take you any where and y0u won't get your money back!! We ended up in new jersey for $5k think before you go - royal carribean will blame you if you decide to go during hurricane season and the route gets changed. lack of honesty on conditions to passengers and route destinations, very unsafe areas, ship is very old and run down, spa area was leaking extremely bad from rain, entertainment and shows impacted because stage area was wet, doors openly and slamming all night, people falling, pool ceiling collapsed, hall ways closed, lights leaking on deck 8 from flooding on deck 9, took two days to go from baltimore to new jersey. our only cruise and will never go back!! No guarantee of reimbursement even if they don't take you to a comparable destination!!!! the anniversary cruise of a lifetime was one of the worst experiences of my life - doors in cabins flying open so bad my family had to our luggage in front of them, water everywhere, safety cones, and leaking lights, we didn't get to see anything first two days we were in our cabin sick. Kids were stressed - not a vacation at all!! if you leave the ship - your on your own they don't offer transportation or assistance to get you back to your car at all. Read Less
Sail Date October 2016
First of all, let me state that the crew, food, room and general amenities of the ship were all very good. However, the cruise itinerary was not what it should have been. The cruise was a 5 day from Baltimore to Bermuda. ... Read More
First of all, let me state that the crew, food, room and general amenities of the ship were all very good. However, the cruise itinerary was not what it should have been. The cruise was a 5 day from Baltimore to Bermuda. Understandably Royal Caribbean cannot control the weather. However, they can inform, explain, and give options to their customers. They do not do this. The ship left the port an hour earlier, because according to the Captain, the coast guard was going to close the Chesapeake Bay. If this was so, why not give the customers the option of leaving the ship as opposed to taking them out to very bad ocean conditions ? 24 hours of rocking and rolling and half of the guests and crew were sea sick we finally docked in Bayonne NJ. So Bermuda turned into New York City. I have researched and the cruise the week before mine and the week after mine had the same trip. Royal Caribbean states they cannot control hurricane conditions - but they made the most of 3 cruises going only to NYC. They could have cancelled the cruise and spared the people on board a lot of sickness and anxiety. Instead they took them on a very rough ride and disappointing destination. They offered a "certificate" for a future cruise that excludes "port and taxes" which is roughly 70% of the original fee. Because the deception of misleading those on board - to believe this was not planned but happenstance - I have lost trust in Royal Caribbean. I imagine others feel the same, so the offer is not as generous as it seems. I will never cruise Royal Caribbean again. Read Less
Sail Date October 2016
Recently took a 9 night Canada and New England Cruise out of Baltimore on Royal Caribbean Grandeur of the Seas. This was the September 1 to the 10, 2016 and included ports in Boston, Portland, Bar Harbor, St John and Halifax. I ... Read More
Recently took a 9 night Canada and New England Cruise out of Baltimore on Royal Caribbean Grandeur of the Seas. This was the September 1 to the 10, 2016 and included ports in Boston, Portland, Bar Harbor, St John and Halifax. I originally wrote to Royal Caribbean about this experience as it had to be one of the worst trips I have ever taken. Let me start with a couple of good points. We did enjoy two specialty restaurants at our own expense and for the most part the experience in the specialty restaurants was good. The chefs table in fact was a wonderful experience. The main dining hall, however, was not. I know times are bad for some cruise lines but to offer chicken as the main entry fours on four nights and Turkey as the main entry for three nights was a bit too much. Given the fact that there was no offering for prime rib, Chateaubriand or even a NY Strip was a true disappointment.. In fact, if you wanted a steak in the main dining hall, there was a $10 surcharge. On our last night on the ship, they offered a seafood medley. We ordered it not knowing it was a very thin sliver of fried fish. Really, fried fish! No one ate it as it was something typically served at a fast food restaurant. We did not eat it as no one wanted to see our cholesterol count climb fifty points. When we questioned the quality of the food with our main server, we found out that the ship did not have a chief on board. No Chief on a cruise ship. The main server told us that he had an argument over the food quality and refused to work on it again. There were plenty of Sue chiefs but no primary chef. I have never been on a ship where there was no chef. As far as our room accommodations, one of the drawers did not open properly as the rails were defective. In fact the hardware to hold the draw in place was sitting in the drawer. When we called to room steward to bring this to his attention, he removed the drawer and we found pair of ladies underwear inside the drawer as well as dust and grime that looked like it was never cleaned in the 20 years this boat has been floating. . In addition to the [poor food and the dirty accommodations, we also experienced a unique situation which I have never seen in the 20 years I have been cruising. One of the service people decided to defect and not return to the ship after disembarking in Boston. The result of this was that all of the staff had to give up their passports and could not leave the ship for the duration of the cruise. This action really upset the staff and the service was noticeably worse upon this action. While having breakfast on the ship as we were entering the harbor in Portland Maine, Royal Caribbean decides to carry on a drill that included the sounding of a very high pitch siren. During Breakfast? Could they not do this after we made port and many would have been off the ship? Once again, there was no respect for the passenger. The safety of the people on this ship was in jeopardy and Royal Caribbean could not care less. Upon our arrival at Bar Harbor, we were told that we had the take the local tenders as there was no actual Harbor. No big deal. We have taken tenders before however, in this case, tender groups 1,2,3 who had left prior to us (we were Group 5), upon landing at Bar Harbor those who were on the first tender were not allowed to disembark and were told that Royal Caribbean had to use their own tenders as they did not pay for the use of the local tenders. This caused a major back up with the people form tenders 1,2 and t3 returning while people like us and others were forming a long line in the hall. We waited over two hours for this mass confusion to resolve itself. Many people of this trip were elderly and required walkers or wheel chairs. They were all subject not only to this confusion but had to stand in a line for over two hours so that the people on the original tenders can return and re embark on the ships tenders. Needless to say, many had to rebook planned excursion and lost a couple of hours. All of this could have been avoided, however, Royal Caribbean did nothing even have the courtesy to provide an apology and simply decided to ignore it as if it never happened. . Upon our return to the ship from Bar Harbor, we got on the Royal Caribbean tender (aka life boats) and waited for the “captain” to leave the port and return us to the ship. I am not sure how experienced the so called “captain” of the tender was as he took off before the front rope was removed and almost took the dock with the tender. Everyone screamed to warn him but he gunned it in reverse. On a brighter note, we did find the entertainment to be good, however, it did not really get started till the third night. Yes they had a going away “party” but no nightly entertainment for the first three nights even when we were at sea for the first two full days. For these first two nights we were at sea, there was no entertainment other than a piano bar. We went out on the deck at for a walk on the first two nights and it was like a ghost ship at 9:30. All in all, I have been sailing for 20 years on several other cruise lines. I have never sailed on Royal Caribbean prior to this experience so I cannot compare it to other Royal Caribbean excursions, however, when I compare it to Norwegian, Celebrity, Princess and Carnival, Royal Caribbean Grandeur of the seas was by far the lowest and worst experience I have ever had. This cruise for a ocean view room was $3,500 which I thought was high but given it was Royal Caribbean we thought it would be a notch above our recent trips on NCL and Princess. Honestly, I thought I would have been better served on a Carnival cruise and would have paid half the cost of this mess. I wrote to Royal Caribbean as they requested our comments upon arrival home. They never responded. So much for Customer service. If they offered me a couple of days free on a future cruise, I’d tell them to keep it as I would never go on another Royal Caribbean cruise again. Needless to say, Royal Caribbean has lost me as a customer. We are booked in an NCL trip in January out of Miami on the Epic. Really looking forward to this trip as it will be a fun time with a staff of professional people who know how to ensure a wonderful time for its customers. Read Less
Sail Date September 2016
This was our first cruise with Royal Caribbean, and have only sailed with one other cruise line in the past. I have heard wonderful things about this cruise line and choose this particular cruise because of it's proximity to home and ... Read More
This was our first cruise with Royal Caribbean, and have only sailed with one other cruise line in the past. I have heard wonderful things about this cruise line and choose this particular cruise because of it's proximity to home and the reputation that Royal Caribbean has for teen entertainment - it certainly wasn't because of the bargain price. Embarkation: This was an absolute breeze. We've been fortunate in prior cruises with having fairly pain-free embarkation experiences - but this was the best yet. We arrived at the port and were sitting in the buffet within 35 minutes - incredible. The day was hot, muggy, and extremely uncomfortable. It did not seem like the ship's A/C could keep up with the heat as there were several indoor locations that were hot and very uncomfortable. Including the elevators. In our previous experiences the rooms are typically ready when we get on board, but not this time. All passengers have to wait until 1 pm - we arrived on board at a few minutes after 11 - remember that A/C issue? The take-away for us was to not arrive too early - there is little to do and no where to go other than to sit with 2000 of your newest friends in the buffet. Ship/Decor: This ship is old and it shows it. The last renovation was in 2012, since then it seems that not enough effort has gone into keeping the ship in great shape - chipped paint on balcony doors, broken furniture, toilets frequently did not work for stretches of time. During the muster drill we were warmed about the "sensitive toilet system" on-board - they kind of made a joke out of what to flush or not to flush - but when the vacuum system goes out at an inopportune time it's not a laughing matter - if you know what I mean. We had to call customer service twice for toilet issues on two different days - were told that "holding tank #4 has very low vacuum pressure and the entire port side of the ship in the aft was affected." There were also non-flushing toilets in at least 2 other public restrooms that we experienced. We had a junior suite (8578) at the back of the ship. Generally we really liked the space, plenty of storage, plenty of seating, very nice. Food I felt that the food was inconsistent. Generally, it was on par with my previous experiences elsewhere. Although I felt like desert was a bit lacking and little creativity went into making it look appealing - maybe that is the RCI way, I don't know. The dining options and hours are very limited, which as an early riser was very annoying. Service: The ship stakes its claim to fame as "The Friendliest Ship at Sea." I completely disagree. In fact, the staff on this ship have been the most rude and surly I have experienced. I have walked down the hall and said hello to a crew member, who looked me in the eye and did not return the greeting or even smile - it happened more than once and with more than one staff member. Staff members at the Park Cafe will ask what you would like without smiling or even making eye contact. When I say Thank-You as I get my food, there is no reply. However, our dining room section head waiter "Chili" was very nice and went out of his way to be accommodating to whatever request we had. Apart from him, food was often forgotten, utensils/silverware not provided, room service was slow, etc. Just not good at all. Bar Service: There just doesn't seem to be enough bartending staff and rarely did we find wait-staff around the bars taking order from people sitting at chairs/tables around the bar area. Oddly it was not an easy thing to get a drink in this ship. I also felt like there were not enough bars around - a person will die of thirst on this ship - okay, that may be a bit of an exaggeration. But several times we actually gave up on buying a drink because the wait was so long. There was usually one lone bartender and many people queued up to buy a drink and it was very, very slow. At one point our 15 year old was denied service (he ordered a virgin frozen "mocktail") because the bartender told him it would take too long to make and there were other people waiting. Entertainment: I will give it to the cruise director's staff - they were excellent. On board entertainment - the shows, the contests, etc was much better than in my previous experiences - it was just awesome. Almost made-up for the terrible customer service experience - almost. Great job on entertainment. The cruise director and activities director were both very visible on board - always chatting with guests, asking their names, and making jokes. The cruise director was Paul Rutter and Andre Miller was the activities director. I will cruise RCI again - too many people have told me this is their favorite line, but I would not be excited to take another trip on the Grandeur of the Seas. Read Less
Sail Date August 2016
First of all I was told by a few different people on the royal caribbean central number that if you were in a suite, all water was complimentary, well I was miss informed. Second. My husband and I wanted a ship with poker on it. I called ... Read More
First of all I was told by a few different people on the royal caribbean central number that if you were in a suite, all water was complimentary, well I was miss informed. Second. My husband and I wanted a ship with poker on it. I called and spoke with the casino of Royal Carribbean and was told they do have a regular texas holdem table on board. Well the only texas holdem table is played on a black jack table with high seats I am disabled and can not sit in the high seats. Number three the food on the ships was terrible. I don't mean just one meal. Every meal was horrible. My husband said I never finished a plate. They try to charge a premium each night if you wanted lobster or filet mignon. We went on to try the specialty restaurant Giovanni;s . Food was horrible. Service just as bad. Took 1 and half hours to get food. Ship had a lot of mainteance problems. Wet spot in our room. We were in a grand suite. Bed is advertised as a King size bed. This bed is not a King size bed. Was a queen size Bed. False advertising. The room was hot. We would wake up in the middle of the night each not in a sweat. It seems like they would turn off the air for several hours. Very uncomfortable Sailed with Royal Caribbean many years ago. They have definately gone down hill. They are trying to make money with the specialty restaurants and serve absolute crap. I tried to go into the jakuzzi, but there is a big step there. I made it in and had to crawl out. They need to put an extra step in their hot tubs. No consideration for people with disabilities. The pools are difficult also. Staff not overly friendly. More concerned with keeping costed down for company than taking care of customers. Other ships had at least pizza late night. Here practically nothing. Crap. I don't know if new owners took over or what, but I know we spent $5,000 + and did not have a good experience. I will write as many reviews as I can. I don't want others to have the same bad experience. My husband and I both feel the same way. Read Less
Sail Date July 2016
This was a family first time cruise with a group of 18. We didn't know what to expect when picking ships so we went with the Grander. When first boarding the ship you could tell that this was a very OLD ship with a lot of use. We had ... Read More
This was a family first time cruise with a group of 18. We didn't know what to expect when picking ships so we went with the Grander. When first boarding the ship you could tell that this was a very OLD ship with a lot of use. We had 5 children teenagers who could not find any other children on board to hang out with.The teens club was very old and boarding they were to say to us. They spent most of there time in the indoor pool and just hung out in the hot tubs. This was a cruise with a lot of OLDER people on-board who did not understand manners. When going to get things to eat at the windjammer they would just think that they could just go in front of you because they were older in age. As you can tell this did not go well when we had to correct them on what they were doing. We didn't get to stop in one of are ports because of the weather. Not saying that this was their choice but still could have done something to make up for it. They made a new Cruise Compass for the day to make it more enjoyable. I would say they didn't add anything that really made us stick out and have a fun day. We all just did are own thing that day. Other then that we all just did are own things on this cruise because there was nothing to do for the younger age. Defiantly would not go on this ship again!!! Read Less
Sail Date February 2016
We recently cruised with Royal Caribbean out of Baltimore on the Grandeur of the Seas. Our cruise set sail on February 13th out of Baltimore. Before I go into the negatives, I wanted to say that I was impressed with the premium ... Read More
We recently cruised with Royal Caribbean out of Baltimore on the Grandeur of the Seas. Our cruise set sail on February 13th out of Baltimore. Before I go into the negatives, I wanted to say that I was impressed with the premium restaurants. We had our first problem the first night of the cruise. Earlier in the evening, we came back to the room and our attendant was talking with a supervisor in our room. We asked “is something the matter” and they told us no. Subsequent events made me highly doubt that this was the truth. After using the bath, we went to open the drain. When I opened the drain as the water went out of the tub, it immediately bubbled up on the floor drain in the bathroom. The water contained a lot of black flakes of unknown substance from the drain pipes. I realize this was not sewage, but it was probably mold/soap residue. I immediately shut the drain, threw some towels on the water and called the Service Desk and reported the issue. We were going to bed and I figured that they could come up first thing in the morning...we did NOT want to stay up with maintenance people all night. The next surprise occurred later on when I walked to the bed in the space between the bed and the wall to the bathroom. Yes, the carpet was now wet. Somehow the drain from the bathtub is “open” and water did not stay in the drain system, and also flowed onto the carpet. At this point we noticed the carpet “patch” on the floor indicating this had probably happened previously and the fix didn’t work. Lucky us. By morning the room reeked of mildew, so evidently the water leak activated the dormant mildew. Workers showed up at our room at 0800, unannounced, and wanted to start work. There were no words of apologies, we were told that they would use chemicals to get rid of the smell and that they would need to run fans in the room for 2-3 hours that morning. There was no concern for our inconvenience whatsoever. The service desk gave us vague talk about how this would be resolved but that there was no guarantee that we could get a new room, but by mid-morning we were fortunate enough to get a new, similar, cabin. I noticed that when I walked by our old room a few days later the area still smelled strongly of mildew. Had this been our only issue, I would still have considered the cruise a success, unfortunately, this was still a “minor” issue of the cruise. A few days later, we had arrived at Coco Cay. We took one of the first tenders in, and enjoyed over an hour on the beach. We noticed some dark clouds on the horizon and decided to make our way back to the ship before it started to rain. We were waiting for the tender to dock when the rain hit. It was raining hard enough that many of the passengers on the tender refused to get off and planned on going back to the ship. Those of us in line got to wait over 1 hour before we were allowed to board. During this hour delay, not one word was heard from Royal Caribbean as to why the delay was occurring. We asked a Royal Caribbean employee who was standing at the head of the line and they replied they didn’t know why the delay was occurring. So after the hour delay, we were allowed to board the tender to return to the ship. No announcement was made, they just opened the chain and let people start to board. On the way back to the ship, we noticed that the sea state had increased greatly and we were taking splash from several waves over the bow, drenching the passengers. I’m not sure how big the swells were, but would estimate 6-10 feet. When we pulled up to the open port on the ship, the crew at the ship appeared to be laughing at our predicament. They were in no hurry to get us on-board, and in fact seemed unsure as to how to do so. They took about 30 minutes to get the brow over to the ship, during that time I watched the ships crew try to hook up an block and tackle to assist in getting the brow positioned. They had no idea how to use the equipment. One of the blocks was inverted, and the line incorrectly run to the brow. Eventually somebody showed them how to rig the equipment. There were numerous times when the ship’s crew were just standing around doing nothing while we were tossed around by the waves. People were getting seasick and several guests were getting quite worried about our safety. Eventually, the brow was in place, and a few people started to board the ship. Even with the high sea state, no guests were told to put on life jackets to cross the brow that looked very unsafe, and was really experiencing a great deal of motion due to the seas. A line broke due to the seas, and then the pilot of the tender immediately pulled away with the brows still attached. Fortunately nobody was on the brow at the time or they would have been seriously injured. Eventually the brow fell partially into the water, only connected to the ship. There were several 10-12 year old children near me who were terrified by this point, asking what was going on. Nobody knew, because even during this time, not one word had been uttered by Royal Caribbean staff. We then bobbed around in the seas for a good 15 minutes making repeated attempts to retrieve the main line that had been left attached to the ship and was still hanging in the water. Ship’s company never sent anybody over to assist the single deck hand on the tender, who was only able to pull the line aboard when a guest assisted him. We then went to the other side of the ship where the process began again. Even after losing the brow once, no life jackets were given to the guests to ensure their safety when crossing the dangerous ramp to the ship. Finally some of the ship’s crew came on board the tender to help guests get across the brow as it traveled up and down, back and forth due to the seas. It took us an additional 1 hour and 45 minutes to get from the Cay to finally being on-board. During the entire 2 hour 45 minute experience, we never heard one word from the ship’s company, other than a demand to scan our cards when coming on board. No food or water was provided, and ship’s company made no effort to control the “evacuation” of the tender. It was every passenger for themselves, with some guests bypassing lines to get off quickly by cutting in front of other, often ill or elderly guests. I consider the entire experience an extreme embarrassment to Royal Caribbean. They did not take guests into consideration, if they had they would have just delayed tender operations until it was safe to do so. While transferring passengers, they also ignored their safety, and the lack of communications was inexcusable. If we had experienced this due to an individual’s mistake, that would be one thing, but this was a ship-wide failure, and the Captain should be ashamed of how his crew handled the situation. No apologies were given, the only communication we received after the event was from the Casino Director telling us we got one drink and some free spins (2 each on a penny machine) for our inconvenience. Our final issue was small in relation to the above issues, but I still thought was significant. Due to a school break period we had a good number of children on the ship. That in itself was not an issue. What was an issue was that the ship made no apparent effort to enforce adult only rules on the Jacuzzis or the adult pool area. Quite often the adult jacuzzi was filled solid with kids, and the adult pool area almost always had children/teens present. We also had repeated issues of kids yelling and running up and down the halls after 10 pm. We never saw anybody from the ship’s crew ever speak to any of the children in these situations. Read Less
Sail Date February 2016
Ernest Hemingway wrote "A Farewell to Arms". SailawayJack writes a goodbye to Royal. I booked an 8 night cruise from Baltimore for my entire family. Wife, 2 daughters, son-in-law, grandson, and future son-in-law. This ... Read More
Ernest Hemingway wrote "A Farewell to Arms". SailawayJack writes a goodbye to Royal. I booked an 8 night cruise from Baltimore for my entire family. Wife, 2 daughters, son-in-law, grandson, and future son-in-law. This cruise started bad from the very beginning. After dropping off my luggage and passengers, I went to park the car. My wife was refused admittance to the terminal until our entire party was present. It was 20 degrees outside. Getting on the ship was easy. Ship looked old, but was clean. Next problem was Muster Drill. 20 degrees outside, and we waited 25 minutes while some clown was telling us not to throw marshmellows in the commode. A celebrity cruise from Rome in October, 75 degrees, and we went into a room and received info inside. Next ripoff, a Highlight tour of Port Canaveral. We never left the dock area. Biggest ripoff of any I have ever taken. Finally the worse part of the cruise. Coco Cay (usually my favorite stop). One tender broke down, delaying departure. On shore one hour and it started pouring raining. Back to the boat (OR SO WE THOUGHT). Boarded a tender, and two hours later we got off. Seas were so rough that the tender before us could not dock. It was cold, windy, water splashing over us, and people getting sick. We never should have gone to the island. Now the good part of the cruise. Meals in main dining were good for the most part. Only bad one was when I ordered Thailand Prawns, and received 6 baby shrimp. Told waiter that I was going to sue for false advertising. Windjammer food was good. Service on the ship was excellent. Bar service grood, ultimate booze package. We stopped at Nassau. Walked ashore, had a fantastic lunch at Fat Tuesdays, on the beach. Also stopped at Key West. Hit the bars, bought t-shirts, and had a great fish sandwich at Fogarty's bar. Had a temtations tribute group one night. They were the highlight of the entertainment. Never went to another show. They had a band in the 4th floor centrum nightly. They were good. I really believe that Royal has gone down hill over the years. Every time you turn around, some clown in trying to sell you something extra. It gets very old. No soap, shampoo or conditioner in bathroom. The Grandeur is probably the worse Royal Ship I have been on, and most are excellent. BUT the ship is not to blame for bad excursions, or the experience we had at Coco Cay. I doubt if I will ever sail Royal again. I used to believe their biggest supporter, but after two Celebrity cruises, and this experience, I am done with them. Too bad. Read Less
Sail Date February 2016
I just recently returned from my third cruise with Royal Caribbean, and although my first two were fantastic experiences, this one was my last. Horrific service from their Guest Services and the main dining room, and poor communication ... Read More
I just recently returned from my third cruise with Royal Caribbean, and although my first two were fantastic experiences, this one was my last. Horrific service from their Guest Services and the main dining room, and poor communication between the company and guests confirmed that I had wasted several thousand dollars on a vacation I can’t even look back on to enjoy. My fiancé and I had almost grabbed our bags and departed the ship when we stopped in Key West, and I truly wish we had. Boarding the cruise ship has changed dramatically from what it used to be. Now touring the ship and various shops and bars felt like walking through a mall with the most aggressive kiosk vendors of all time. Everyone was shoving some brochure or pamphlet in your face and challenged you to upgrade (if you had already purchased a package) or asked personal questions about your dining schedule to pressure you to purchase food at one of their restaurants. Although I had already made two reservations online for their restaurants, we still got pressured to eat at one of them (of course, for additional charges) nearly every single day. I was even challenged by a worker on the ship of who I made the reservation through and what exact time I had reserved- he kept insinuating that I was lying to avoid making a reservation through him until I felt rude enough to walk away. Guest Services was horrific. After eating at Izumi (great service there, they appear to be the exception of the ship), I was double charged and my credit card company declined one of the charges. I received a letter to immediately report to Guest Services (although all charges are supposed to go through the final day of the trip..?) – she then proceeded to berate me, and even after speaking with my credit card company on the phone about why it was declined (the full charge was approved, and they proceeded to attempt the charge THREE more times. Of course it’s going to be declined after I already paid the full amount…), she was extremely demeaning and brought me to tears. When I finally asked for a manager or supervisor, one came over to ask if she was okay. Really, Royal Caribbean? When we were notified that we would be staying an extra day at sea due to the state of emergency in Maryland, the captain noted that all phones and internet would open to make alternate plans for hotels, airfare, etc. When I went upstairs to use the Guest Services phone, she nonchalantly told me to go back to my stateroom to make the call. When I walked back to my room, I was notified I would be charged $8/per minute for the call, and would have to go to Guest Services to use the phone. Upon returning to Guest Services, I waited over an hour in the line that I had already been at the front of for a one minute phone call. Real professional, guys. The cherry on top of the sundae was the fact security was called on us for a noise complaint by our stateroom neighbors. We had woken up to our neighbors every day, fell asleep to the sound of their teenage kids being loud, and heard every conversation through the door. I thought this was normal, especially for close quarters on a cruise ship, and seldom complained about it. During a rare time that we were in the state room after dinner, they had the gall to call a noise complaint (although a Leanne Rhymes impersonator was belting out Celine Dion in the Centrum). Security arrived and proceeded to complete what felt like a murder investigation in the room, asking personal questions, what were we talking about, how long have we been together, etc. REALLY, ROYAL CARIBBEAN?! To top that off, the matriarch of the family next door put a glass to the door to listen in. Quite lovely. To complete this dumpster fire of a vacation, we put out our luggage as directed the night before departure. We were then told after waiting over two hours to depart the ship (at 7:30am) that our bags would not be available to pick up until “at least” 9:35. Customs and Border Patrol told us something different, and we only ended up waiting until 8:00. So thank you, Royal Caribbean. I can look back on the week my boyfriend and I went away to get engaged only to blow thousands of dollars on a vacation we would like to forget. Read Less
Sail Date January 2016
If you just want quantity of food, this is the ship for you because there is no quality unless you dine in the speciality restaurants and even then it is iffy. Even the oatmeal is inedible. This cruise line is so far below the others that ... Read More
If you just want quantity of food, this is the ship for you because there is no quality unless you dine in the speciality restaurants and even then it is iffy. Even the oatmeal is inedible. This cruise line is so far below the others that it is hard to even rate it. Our supposed suite has a pole down the middle, a toilet with a black ring which can not be washed off. The day's activities are uninviting. Can you imagine 30000 years of art history in 30 minutes, shuffleboard, bingo and the usual loud music? I know that it is only two days on this ship but our last cruise last year was RCCL in Australia and the brand was identical. Terrible food, noise, no activities on board. We had a suite thanks to an upgrade but the concierge club was sub par. The food there was even poor. Everything is about selling and cheap. I needed toothpaste and the only tube was a huge on for $7.00. BOOO! Read Less
Sail Date November 2015
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