Despite this ship being "refurbished" it is severely outdated!! I felt like areas such as the ceiling were not maintained well, many fixtures were tarnished and attention to detail was lacking. All our other cruises had different carpet to distinguish port vs starboard, however, this ship did not. The carpet was also stained and I saw a place where chunks were missing. The picture in the cabin did not match any of the other decor (more modern) and none of the pictures in the halls made me go, "Wow! That's cool."
I was not impressed with service by any means. Our main waiter was a delight & very friendly, we felt like dinner (& even breakfast in the main dining) took forever. Sometimes up to 1.5 hours with 3 children. Not ideal. Our oldest also asked for a straw, every single night (sometimes multiple times) and received a straw maybe 4-5 times on a 9 night cruise.
When we had breakfast in the main dining area we rarely saw whoever was waiting on us. We opted for the Wind jammer for most breakfasts for this reason.
When we first got on there was a chemical smell among the cabin areas.
This ship is super small & cabins were small. Thankfully we had two cabins but having a pack and play made the room hard to maneuver. No matter where the pack and play went a "walking path" or door was always blocked. No sheet was provided for the pack and play so I used a comforter off of one of the twin beds.
Suitcases did NOT fit under the bed & had to be stored in the closet which meant pulling a suitcase out any time you wanted to get to the drawers in the closet. The beds were terrible and felt like I was sleeping on the floor. Overall, there was decent amount of drawer space.
The toilet in 3626 was hard to flush and there was ALWAYS a sewage odor in the bathroom. The fan in 3628 hasn't been cleaned in I don't know how long.