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3 Regent Seven Seas Canada & New England Cruise Reviews

The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown ... Read More
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown Canada were removed and Corner Brook and Sydney were added. During the cruise it was announced that we were not going to stop at Corner Brook but would stay an additional day in Quebec. We were also not able to go ashore in Newport, RI. A schooner ship had gone aground at the entrance to the harbor the night before. The ship the Seven Seas Mariner is 15 years old and needs some/more renovations. The ship has 6 tenders/life boats. Unfortunately only 3 are licensed to tender people to ports when needed. At one port where tenders are needed only 2 were available because one was used on a emergency basis to carry a sick individual to port. On the 2nd/3rd day it was announced that there was an outbreak of a flu virus and there were 9 individuals inflected. The protocol for a outbreak on the ship was put in place. This means that the crew was constantly wiping down everything (hand rails, table tops, chairs, elevators knobs etc) with a wet substance that made everything sticky. All the common area restroom doors were propped open. You also could no longer serve yourself in the buffet line or even serve yourself a cup of coffee. If you check the CDC website you will notice that this ship had a reportable outbreak for a cruise in Aug/Sept. The good news is the Wifi is included in the cruise fare. The bad news it just doesn't work very well. In the evening there is no place to get dinner except in one of the dining rooms. The buffet is not open in the evening. If you want a quick casual dinner or just a little snack that is not happening. There are 2 nice specialty restaurants. However we found that we were only able to get into these restaurants one time each on a 10 day cruise. We paid for upgraded Air. On the return we were put on a Virgin Flight 1st Class from New York. Somehow that got changed to American Airlines business class. The price you pay for a cruise on Regent is high and you do not expect these problems. Read Less
Sail Date October 2017
This was our first ever cruise and we were very impressed on arrival. During the cruise, the crew was exceptional and attentive and the food was overall very good including the wine selections. The furnishings in the ship were good as ... Read More
This was our first ever cruise and we were very impressed on arrival. During the cruise, the crew was exceptional and attentive and the food was overall very good including the wine selections. The furnishings in the ship were good as well. The excursions ranged from excellent to average. We did experience vibrations as others have commented on especially in the rear of the ship and in the theater. We did have a MAJOR problem with a recurring noise in our cabin that woke us every night or early morning. As a result, we never got a good night's sleep and were extremely tired most days. When the noise first started, I complained to the Guest Services/Reception desk who said they would look into it. The loud noise sounded like two empty pipes hitting together and originated from the ceiling in the bathroom or in the hall inside the cabin outside the bathroom. It lasted no more that 1 or 2 seconds but was loud enough to wake us. Guest Services/Reception was good in following up saying they checked during the day when we were on an excursion and could not hear anything. I continued to complain and finally took my complaint to the General Manager. I suggested the clanging noise might be due to water hammer causing the pipes to vibrate and hit together. At my suggestion, he went to the cabin above while the guests were out and opened and closed the faucets and could not replicate the noise. As the days passed, I started noting the time noise occurred. The strange thing was that it happened every morning at ~2:50 am! I kept my watch by the bed and every morning was awakened at that time by the clanging. It also happened at other times sometime one clang and sometime two clangs, one after another. I asked about moving to another cabin but the only one available was at or near the rear of the ship where there would be some amount of vibration. We had already experienced vibration in the rear of the ship in the restaurant, etc. so that did not sound like a good alternative so I declined. We had also had a couple of nights of rough seas and purposely selected our cabin to minimize ship movement. The last night we were onboard, we had just fallen asleep at ~10:15 pm and got a double clang! I was very upset and called the GM. After apologizing, he or the Concierge said they could move us to cabin 619, next door. I was shocked that the cabin door was vacant and wondered why we had not been offered this before! In any case, to get dressed and move at 10:30 pm did not have much appeal and the move might be so upsetting we may not have gone back to sleep so we stayed in 621. Unfortunately, maybe we should have moved. The double clang at 10:15 pm was followed by the 2:50 am clang, another at 4:30 am and a double clang at 6:30 am! By 6:30 we had enough clanging and got up. We were not in the cabin much during the day except during a day of sailing. The noise did occur but I cannot remember how many times.   Read Less
Sail Date October 2014
This was going to be the Cruise of a Lifetime for my companion's 50th birthday. She has always wanted to see Alaska and I figured we would truly "go in style." I wanted the very best in service aboard a smaller, more custom ... Read More
This was going to be the Cruise of a Lifetime for my companion's 50th birthday. She has always wanted to see Alaska and I figured we would truly "go in style." I wanted the very best in service aboard a smaller, more custom vessel. 1. AIR TRANSPORT This therefore narrowed it down to either RSSC or Silverseas. What sold me on Regent, like many other passengers I am sure, was that they include airfare while Silverseas may or may not, in a sailing-versus-utilization scheme that's more complicated to understand than your cell phone company's data plans. But as it turned out, this "free" airfare was a huge hassle, and ultimately a very expensive perk: we were traveling on to Hawaii, and while Silverseas flat-out refused to even consider ending up at a different airport than where we started (Newark), RSSC was quite accommodating. But here's the catch: because our other connections were made by us (RSSC was only responsible for getting us to and from the ship), that meant that if our other carriers failed to make connections we were on our own. And of course, that's exactly what happened - our Go! airlines flight was cancelled coming back, creating a domino effect of missed flights and resulting in us having to pay $900 in additional airfare - not to mention taking almost three days to get home. In addition, I later discovered that Alaska Airlines (the preferred carrier to the Navigator) actually flies direct to Kauai, which would have saved us considerable funds and literally days off our round trip; but RSSC's air program only covers Honolulu. NONE OF THIS is RSSC's fault, and I am definitely not dinging RSSC here: if your plans take you directly to and from one of the preferred airports that RSSC's air program covers, then this is a pretty good deal (but even then, do not expect RSSC to make the effort to find you particularly efficient connections). My proviso is that if your plans involve going to any secondary airports, or on to other destinations, then RSSC's included airfare may not be the bargain it first appears. 2. COMMUNICATIONS RSSC does TERRIBLE job of communicating to passengers, and perks that they claim are available often simply don't actually exist. We booked a deluxe cabin, which included a butler. Did we actually require a butler? No. But my companion was very much looking forward to having one if only for bragging rights. Aboard the ship, we were introduced to our stewardess (who was indeed friendly and helpful). But no butler - RSSC had changed their web site and their policy regarding which cabins are butler-equipped...months after we had paid in full. Another example: each deck has a big map of the ship next to the elevators. Except they don't accurately reflect the ship's layout (deck eight showed a laundry, but deck seven did not, even though the laundry is there). The map handed out said something different, and the maps on the company's web site said something else yet again. Internet is not included (well, stay tuned) and is unbelievably pricey - really? An Internet plan for $1,200?!? That was pretty hard to swallow, but the punch line was this - on the last day of the voyage, after we had been directed to the Internet lounge to print boarding passes, we discovered that our cabin came with 60 minutes of free Internet. Nobody had ever told us. One thing that people DID tell us, including an announcement by the cruise director, that if the ship was sinking we were to report to our mustering stations printed on the back of our room keys. Except no such information was on the keys. To his credit, the Cruise Director was very glad to hear of this and promised to correct his briefing - but he had not been told by the junior officer to whom we pointed out this important safety misinformation on the first day. While in many instances the information coming to us was wrong or missing, a place where they definitely overcompensate is the number of emails they sent us in the months leading up to departure. I just tallied them up: seventeen emails with "latest" or "updated" itineraries. Except...for the most part, they were identical copies of each other - but one included a change in airline departure time, and boy that one change would be easy to miss buried inside 17 otherwise identical emails. 3. PORTS OF CALL Here is the one place where I really felt let down. RSSC makes a major point of the Navigator's small size and how her smaller size allows her to go places where the bigger ships cannot. Well, I guess from a technical point of view that may be true...but the fact of the matter is that at least on the Seward-to Vancouver run, the Navigator follows EXACTLY the same course as the bigger ships. I know this for a fact, because we often were part of a convoy of ships including Princess, NCL, and Holland America, and we followed in each other's wakes. It was very disappointing to find that RSSC makes great play about the Navigator's special abilities but fails to mention that they don't utilize any of it. 4. EXCURSIONS It is certainly nice that RSSC includes many excursions in the fare. Naturally, the better ones are not included (if you do go, absolutely take the float plane glacier ride; worth every penny. Don't waste your money on a helicopter unless that chopper is also going to touch down to let you do something useful) (this advice applies to Alaska; there are places in for example Hawaii where a helicopter is worth the extra price). Of the ones that are included, warning: take RSSC's guide to physical fitness with a grain of salt! The "nature walk" requiring you to be in good physical condition refers not to YOUR condition, but that of your walker. The only thing that required anything more than a heartbeat was the kayak and even that was ultra low-key. And having excursions included means that you are restricted to RSSC's contracted schedules, which can be very limiting. We wanted to go ziplining but it did not fit in with our other excursions. I checked around (we did not know we had free Internet yet, but there's a McDonald's in every port...) and found that the zipline operator had lots of other times, including at other ports. But the "destination services" desk wasn't interested in trying to book us for a different time, even if we were willing to pay for the excursions ourselves. 5. COMFORT The Navigator is a fairly fast and comfortable ship. The cabin was very nice but it showed a surprising amount of wear, including a bathroom cabinet whose door was caved in. The bed was firm but very comfortable. But it was NOISY when the ship was underway - all kinds of squeaks and buzzes coming from above the ceiling. In desperation I tried stuffing toilet paper above the ceiling tiles - only to discover toilet paper already there from previous passengers! As it turned out, the noise was coming from joints and piping above the ceiling and simply could not be silenced by any means other than a pillow over the head. The Navigator was built as a research vessel, not a cruise ship. When I was aboard the Norwegian Dawn, the only time the cabin ever made noise was while the ship was at top speed and with the stabilizers going full tilt in a rough sea - in the middle of night a slow, distant groan came from a ceiling panel. The Navigator creaked at the slowest speed in the calmest sea. 6. FOOD Okay, now we're getting somewhere. The Navigator really does great meals, and room service is terrific. But even this comes with caveats: a) most liquor, and some pretty good wines, are included. But it is impossible to know what complimentary wines are available. In each restaurant, on each day, the menu will list one red and one white. But all the wines listed in all the restaurant menus throughout the ship for the entire cruise are complimentary - you just don't have any way of knowing what they are. Worse, the wait staff also don't know what they are. The head sommilier printed me a list, but when I said that list should be available to passengers or at least to the wait staff he was less than thrilled by the suggestion. I had one waiter who insisted that the red and white on the menu were the only complimentary wines I was allowed to have. b) we already had a reservation in Prime 7 (the excellent steakhouse) before we boarded. Supposedly that's not allowed, but I had made it clear that if I did not have reservations for my companion's birthday we would book elsewhere. I was told repeatedly that we could book another dinner there once everyone had a chance to make a reservation - according to the concierge, no later than the second night. As it turns out, this is just baloney - the head maitre'd later confirmed to me that nobody gets a second reservation. STAFF The officers are European and are generally excellent, although the woman at destination services made me feel like it was my duty to do her job (when I was trying to resolve a conflict between the start time of an excursion between what was on the excursion ticket versus what was in the excursion schedule). The staff, and especially the wait staff, were another story. They all were earnest but some of them spoke so little English as to make any attempt at communication pointless. Trying to find out if they had "Smirnoff Ice" led to an ongoing running comedy that would have made the Marx Brothers proud. ENTERTAINMENT One definite drawback of such a small ship is that there is only one troupe of entertainers on board; the same group perform every show. So Shakespeare, 50's Rock-n-Roll, and Acrobatics. The two main stars were wonderful; the supporting cast belonged in a High School musical, and not the kind that anyone other than parents show up for. CONCLUSION I had a great time on the Navigator. But I had an even better time on larger ships whose fares cost literally a third as much. Most - but not all - of the touted advantages of being on such a ship don't really pan out in reality. If I had to do it again, I would have taken the Silverseas and planned my own transportation. Silverseas has the additional advantage of moving passengers from Anchorage to the ship (a trip of several hours) via the very nice and romantic train shoreline, while RSSC puts you on a boring bus. But I am sure that I would have had every bit as good a time on an NCL ship - and had many many thousands of dollars left over a consolation for not having a butler... Oh, that's right - I didn't have one anyway! Read Less
Sail Date August 2012
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