11 Regent Seven Seas Mariner Canada & New England Cruise Reviews

We have traveled with Regent for over 200 days in the past 5 years. We love the service, the staterooms, and crew. Each trip brings a different adventure. Life aboard a cruise ship is not perfect, but it is certainly "next to ... Read More
We have traveled with Regent for over 200 days in the past 5 years. We love the service, the staterooms, and crew. Each trip brings a different adventure. Life aboard a cruise ship is not perfect, but it is certainly "next to perfect". We board again on Friday for the Amazon. The Mariner is scheduled to go in for redecorating in March. It's time! The majority of the staterooms are tired and the bathrooms need to be replaced. Shore excursions are pretty good, but I have learned to research the ports and decide if we want to upgrade excursion by making our own plans. Additional sites and venues should be able to be booked through a concierge, such as theater tickets, dinner reservations or sporting events. The crew on all the Regents ships is outstanding and willing to go the extra to please you and make your cruise a life time memory. Read Less
Sail Date October 2017
We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. ... Read More
We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. The captain, Serena Melani, was frequently out and about visiting with passengers. Senior restaurant staff were often seen cleaning tables. I was very impressed to see this. Capt. Serena was even at the gangway, saying farewell to passengers during disembarkation. Two staff members stood out. Reynaldo in Compass Rose, took special care of my wife’s dietary needs. He even had menus sent to our cabin ahead of time. Gayatri, our butler, is new to working on a cruiseship but learns fast and tries hard. Her sweet nature overcame any inexperience. Nothing was too much trouble for her. Tours are included. The only thing spoiling them were quite a few days of rain. Still we got what we wanted through this cruise. Read Less
Sail Date October 2017
We travelled out from the UK the day before departure for this cruise and were booked into the Sheraton at Montreal airport. The ground staff (which was one very nice lady) met us at the airport but did not assist us with our luggage even ... Read More
We travelled out from the UK the day before departure for this cruise and were booked into the Sheraton at Montreal airport. The ground staff (which was one very nice lady) met us at the airport but did not assist us with our luggage even those with walking difficulties. They walked us half way round the airport and showed us where to line up for the hotel shuttle bus. This bus covered more than one hotel so the bus was full and we had to stand to the hotel. Fortunately it was a short trip but after a 7+hour flight this was not a great start to a “luxury” cruise. The hotel is ok for an overnight stop but like most airport hotels is fairly isolated so you are restricted to the hotel for dining unless you book a cab. The transfer to the ship was fine and we were on board in time for a quick lunch leaving time to explore old Montreal which is nearby. Our cabin was available around 14.00 and the luggage was already there. Our cabin stewardess met us and welcomed us. We found virtually all the staff to be friendly and efficient as usual and this cruise was something of a break for the crew as there were only 416 passengers on board. The cabins do need refurbishing as they are showing signs of wear and tear. The housekeeping staff however do great job of keeping them clean. Our balcony door creaked and rattled when opened and was quite heavy to move. Our shower (no tub) was good but filled up with water at the bottom and came very close to overflowing the raised lip into the bathroom. We highlighted these issues to housekeeping but they were not fixed during our trip. The only cleaning issue we had was that the balcony doors were not cleaned for about 5 days and they were covered in sea spray. We did have a faulty hairdryer on our first night which set off the fire alarm on the bridge but fortunately not the whole ship. This was quickly replaced by an old model which didn’t work properly either and again this was quickly replaced by the cabin stewardess. Some of the lounges on the ship have been refurbished already including the observation lounge but it had a peculiar smell of chemicals and we couldn’t use it throughout the trip as it made us cough. This was raised in the mid cruise comments and with housekeeping manager but no action was taken and it still had the odour when we left the ship. The food was good and varied and the service on the whole was good. The definition of “well done” appears on the Prime 7 menu but disappointingly my filet mignon appeared with the blood oozing out. I returned it and when it reappeared it was still pink in the middle. I returned it again and both the maitre d’ and the Head Chef appeared to resolve the problem. Signatures Restaurant was excellent and we manage 3 visits. We did have some issues with the wine waiters some of whom required a lot more training on what wines were available and even how to pour it properly without dripping it on the table. Some of the “sommelier” really shouldn’t be wearing the cup! One didn’t know the difference between a Bordeaux and a Cote du Rhone. Overall in my opinion the quality of the “house” wine is dropping but there are some reasonable New Zealand (white), French and Argentine ones if you ask one of the more knowledgeable sommelier. The lunch in the galley was badly organised. We were ushered into the galley without any explanation of what was available and where. We picked up some salad as it appeared first but just round the corner was a huge selection of other food. If you wanted more food you had to join the line to go round again. Fish and desserts were in the main restaurant but no one told us. We gave up after a salad and went to la Veranda On a port day in NY we seemed to be invaded by family and friends who brought lots of young children. I don’t have a problem with this but it is a pity they were allowed to run riot in the buffet and in the bar taking over several of the larger tables in the restaurant at the expense of the paying passengers. A last minute change to our excursion in Maine was communicated to us by letter at 21. 00 after destination services closed so we were unable to change the excursion. The NY by land and sea tour was a complete disaster. The tours left late due to other bigger ships docked beside us and causing congestion. Our guide was hopeless and made up the route as she went along. She talked nonstop but all about TV and film stars and didn't tell us about the history or sights we were passing. The bus pa system was so poor we had to turn the aircon off to hear the rubbish the guide was spouting. Then we got so hot we had to turn it on again to breathe. When we got to the port at 11.30 for the river part of the tour we didn't have a booking as we had missed it by 2 hours and the only cruise available was a 2. 5 hour cruise. We gave up at that point and walked back to the ship! Generally the other tours were ok. The only tour available on our disembarkation day was the hop on hop off bus in Miami. Many of the buses are retired London transport buses (right hand drive) and all we used are in poor condition and very dirty. We were loathe to sit in many of the seats as they looked as though they had never been cleaned ever! The pa system doesn't work properly in many of the seats and not at all in other's. The minibus transfer to the airport was not at the times advised by Destination Services. We were allocated a 15.45 transfer as the last available when we got ashore for a 21.25 flight so had to spend 5 hours at the airport. The minibus used for the transfer was in poor condition and several of the seat belts did not work including mine. Bearing in mind Regent is based in Miami it wouldn’t be too difficult for someone to check the quality of this product? On previous Regent cruises we have had options of proper tours or a day room in a hotel. Regent need to do better than this as a poor end to a "luxury " cruise sticks in your mind when booking the next one. When the ship entered the USA we had to go through the immigration formalities on board. When this was advised on the ship we were notified to bring a paper copy of our ESTA. This was essential as the immigration officers on board did not have a computer system to check the ESTA. Fortunately we had a copy with us but many did not as it is supposed to be an electronic system after all. I think this requirement, not just to have an ESTA but, also to have a paper copy should be highlighted in the pre cruise documentation. Overall we enjoyed our cruise but the start and finish are just as important and they didn’t go too well. We may look at “cruise only” next time as Regent don’t seem to be getting to grips with the non cruise part – alternatively we may drift back to Silversea or Seabourn to see how they are coping with the budget squeezes. Read Less
Sail Date October 2017
We wanted to stay closer to home and had never been to some of the cities on this itinerary. What a beautiful time to see the New England foliage and learn about several Canadian cities/towns. The staff could not have been friendlier ... Read More
We wanted to stay closer to home and had never been to some of the cities on this itinerary. What a beautiful time to see the New England foliage and learn about several Canadian cities/towns. The staff could not have been friendlier and more accommodating. This trip had the best entertainment on the off nights of the production cast. The restaurant servers were hardworking, but missed serving courses in all three dining rooms. The food in the Compass Rose was the best. Also, the tea is beautifully done. There is never a time on this ship that you could not get something to eat. Shore excursions were terrific and we learned quite a bit from all the guides. The gym had some mechanical issues with the equipment, but had a good variety to get a workout. The musical entertainment, from the Signature Band with Igor, to Nick Messina on the piano to the duo, were terrific. They got the crowd dancing. Read Less
Sail Date October 2017
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we ... Read More
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we are experienced cruisers and favor Oceania far superior - more fun We are now cruising out of Sydney Nova Scotia to Halifax on Here is our 5 day review so far. We are in CODE RED and This is because nine passengers are sick with the flu They are sanitizing everything. Many services are shut down! The food is rushed, the waiters have too many tables the wine offered was Gallo or a lesser quality with few choices. They ran out of the Estancia Pinot Noir the first day and tried to serve a poor quality instead. Food is good but average quality and presentation. Excursions are nice although 2 months prior we booked them and were wait listed for all of them, The entertainment is wonderful although the ship public areas are empty and quiet unoccupied and dead as we saw few are sitting at a bar or dancing before or after the show at night. massages were $170 plus gratuity- way too expensive!!!! The fitness area had the water and drinks locked and bathrooms open with no towels due to the code red, steam room smelled of bleach as did hallways. The equipment needs replacing and has no fans and it is warm In there. ! There was not an attendant present Our cabin is nice with Great space.There is a rattle some nights and have to use earplugs Uodate - cruise is embarking in NY today . We missed Newport Rhode Island due to a ship being stuck in harbor. Our whole itinerary changed to an overnight in Quebec and no Prince Edward Island or Gaspie where we planned great fun excursions! 11 people Sick with flu -code red 8 days - no self service food, tables need spraying and no silverware, menus on tables, salt pepper have to be asked for and laundry, card room, library services- none! Read Less
Sail Date October 2017
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown ... Read More
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown Canada were removed and Corner Brook and Sydney were added. During the cruise it was announced that we were not going to stop at Corner Brook but would stay an additional day in Quebec. We were also not able to go ashore in Newport, RI. A schooner ship had gone aground at the entrance to the harbor the night before. The ship the Seven Seas Mariner is 15 years old and needs some/more renovations. The ship has 6 tenders/life boats. Unfortunately only 3 are licensed to tender people to ports when needed. At one port where tenders are needed only 2 were available because one was used on a emergency basis to carry a sick individual to port. On the 2nd/3rd day it was announced that there was an outbreak of a flu virus and there were 9 individuals inflected. The protocol for a outbreak on the ship was put in place. This means that the crew was constantly wiping down everything (hand rails, table tops, chairs, elevators knobs etc) with a wet substance that made everything sticky. All the common area restroom doors were propped open. You also could no longer serve yourself in the buffet line or even serve yourself a cup of coffee. If you check the CDC website you will notice that this ship had a reportable outbreak for a cruise in Aug/Sept. The good news is the Wifi is included in the cruise fare. The bad news it just doesn't work very well. In the evening there is no place to get dinner except in one of the dining rooms. The buffet is not open in the evening. If you want a quick casual dinner or just a little snack that is not happening. There are 2 nice specialty restaurants. However we found that we were only able to get into these restaurants one time each on a 10 day cruise. We paid for upgraded Air. On the return we were put on a Virgin Flight 1st Class from New York. Somehow that got changed to American Airlines business class. The price you pay for a cruise on Regent is high and you do not expect these problems. Read Less
Sail Date October 2017
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. ... Read More
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. The television system was almost insignificant because there were no channels, but the cable system lacked sophistication. We were informed that several of the tenders used to transport passengers ashore were not working, making the disembarkation very slow. Our Sailing destination were changed less than one month prior to sailing due to sailing issues. Only One of the two replacement stops was noteworthy. On our second day of sailing, the captain informed us that due to bad weather, we would stay in port for an extra day completely missing the next destination. On the following afternoon, the ship was put into code red based on health code rules. 9 passengers had contracted respiratory infections. All dining service changed. No longer could you salt your own food, or pour your own ketchup. The staff was now burden with taking on these extra tasks, causing much slower service. On our final day at sea, we approached one of the highlight stops of the cruise. As we sat outside the harbor, the captain informs us that the harbor has been closed due to an accident. We waited to be very disappointed, and set sail for home with no attempts to please the very upset passengers. We have contacted Regent Seven Seas and started the letter with their own mission statement. Based on the above, they failed over and over and over to provide 5 star service. They offered us $500.00 credit for another cruise. The amount offered is offensive so I would rather pass along the message DO NOT TAKE A REGENT SEVEN SEAS CRUISE THEY NO LONGER PROVIDE 5 STAR SERVICE Read Less
Sail Date October 2017
For many years we wanted to take this cruise; finally the timing was perfect. However, we did not expect to be disappointed on so many levels. We have sailed on all the Regent ships other than the newest one and only had 10+ experiences; ... Read More
For many years we wanted to take this cruise; finally the timing was perfect. However, we did not expect to be disappointed on so many levels. We have sailed on all the Regent ships other than the newest one and only had 10+ experiences; this time was different. The ship is beautifully appointed and the cabin as perfect as usual. However, the staff did not meet expectations, not did the choices of dining. La Veranda no longer has buffet dinner as an option; many nights we had a 1/2 hour to 45 minute wait to be seated for dinner and one half of one of dining rooms was not used for anything. The quality of food was still exceptional. When it came to excursions, we were wait listed and never got on to two excursions. One of the reasons we chose Regent was because the excursions are included. If there is not enough room for the guests, the included excursions become a moot point! Needless to say, we were very disappointed.Two destinations were worthless. There was very little to choose from in Saguenay, and Charlottetown, where we were wait listed for a carriage ride offtered us nothing other than a tour of "Anne of Green Gables" house, which was a wasted few hours. We were also wait listed for a carriage ride in Quebec City and wound up walking around on our own (although the cost of the Regent cruise includes excursions, we were not renumerated for the excurions). We should have stayed an extra day in Boston where this is much to see. The staff at reception and destinations were less than friendly. We did not feel welcomed with a smile and felt as though we were bothering them with simple questions. Friends whom we convinced to sail with us on their first Regent cruise (they were Princess and Celebrity sailors), did not have past Regent cruises to compare, but they were surprised that the choice of dining rooms and extracurriculars (such as art classes, cooking classes, daytime activities) were not available. We were sorry we asked them to join us and are a bit embarrassed we raved about Regent. Read Less
Sail Date September 2016
We had heard such wonderful reviews of Regent Seven Seas we had a high anticipation that our cruise of New England and Canada would be exceptional. Unfortunately we were a bit disappointed, but we still had a good vacation. Our ... Read More
We had heard such wonderful reviews of Regent Seven Seas we had a high anticipation that our cruise of New England and Canada would be exceptional. Unfortunately we were a bit disappointed, but we still had a good vacation. Our embarkation in New York was unfortunately delayed by local officials not opening up the security process at the announced time. This was not Regent's issue, but rather the problem of the local representatives not having the coordination of the embarkation process started when the first guests arrived. We were in line for an hour and we were in the second or third group to be transferred to the ship. That begs the question, how can a ship with only 700 passengers take an hour to process guests onto the ship? The two year old furnishings in the Seven Seas Suite were worn and stained with the sheer curtain torn in two locations. The carbon steel fasteners on furnishings on the expansive balcony were rusting as they were not of the quality that can be put into marine environments. While the public areas of the ship were well maintained, we found the work out facility disappointing as the equipment was not fully connected to media outlets and the equipment was worn in appearance. We did enjoy the meals in La Veranda/Tutta Mari, Signatures and Compass Rose. Unfortunately Prime Seven was not as exceptional as advertised. Service onboard the Mariner was excellent and it seemed that every request was anticipated. The most disappointing aspect of the New England/Canada Cruise were the shore excursions and time in port. We were originally scheduled to dock in all but three ports, but the dock was taken in two additional ports by the Norwegian Dawn of Regent's parent company. This resulted in delays getting ashore through tendering which often took a full hour away from our time in port. When we did get a berth in Quebec, we were berthed at a dry goods loading port, not the cruise ship port in the old city of Quebec (Very Disappointing). While we anticipated a "Six Star Cruise" as advertised by Regent Seven Seas we did not get what we believe was even a five star cruise. Hopefully this is an anomaly for Regent, but our vacation time is rare and when we get away for ten days we want and expect to get the value and luxury we pay for, unfortunately Regent Seven Seas disappointed us in terms of value and we are cancelling the cruise we have scheduled on the Regent Seven Seas Explorer for next year. Read Less
Sail Date September 2016
Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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