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We were first time REGENT cruisers, although we have cruised MANY times before on Celebrity, Princess, Azamarra, etc......This was a 18-night "Panama Canal" cruise that started in SF on July 20 and ended up in Miami.on Aug 7. Ship was very small and intimate, nicely refurbished. Cabin was VERY large and very well designed, but we were on the 8th deck in Cabin 868 and the vibrations from the engine or thrusters or drive shafts, or whatever, was absolutely unbelievable. It got to a point where we dreaded going back to the cabin for the night because we knew we would be woken up due to the very heavy vibrations, rumbling sounds and "shuttering" that seemed to happen at random times but was always the worst when approacing a port or leaving a port.. I finally went to see the General Manager (Nicki), and she apologized and offered us a "future cruise" credit that we accepted. I will NEVER go back on the REGENT NAVIGATOR, but we used the credit and some other discounts offered since we booked the next cruise while on-board, for a 1-week Alaska cruise on the REGENT MARINER in August of 2018 We thought the food was VG to Excellent, except for a meal at Sette Mari one night, and the service was truly outstanding! The ship is very small so there are not a lot of activities or different venues of entertainment, but overall it would have been a VERY nice cruise if the vibrations and noise were not our constant companions while in our cabin. We will give REGENT one more "go" on the Alaska trip we have now booked, but that trip is going to have to be utterly amazing for us to be future REGENT customers. Embarkation was fairly smooth and debarkation was VERY smooth. Just PLEASE be aware......if you are considering REGENT NAVIGATOR, do NOT accept a cabin in the rear portion of the ship on level 8 or even level 9. Many of our cabin neighbors also complained about the vibrations, so we are positive that cabins 860-862-864-868-870 and then the other side of the deck, cabin 861-863-865-867-869 were affected by the vibration and "shuttering" problems. I would also caution fellow cruisers to stay away from the rear cabins on deck 9. REGENT knows this is a current (and past), problem, but apparently has done nothing to try and resolve it. Believe we, when I say it is BAD, I can't stress enough how bad it is. BEWARE!!!! One last comment........REGENT advertises itself as a 6-star cruise line. If you eliminate the vibration/noise from it's cabins, and consider the VG to excellent food, the outstanding service, the free wi-fi (which actually worked OK most of the time), pre-paid gratuities, free beverages, and "unlimited" shore excursions, it probably is pretty close to a 6-star line. However, the excursions SUCK for the most part, and REGENT schedule all of the excursions in just about every port so that you can only do one.....the only exception was Key West. On top of that, we considered (as most of our "neighbors") did, that the quality of the excursions was VERY POOR. Certainly no where near a 4 or 5 star quality. In our opinion, if you identify yourself as a 6-star line, then your "included" excursions should also be 4 or 5 star level. The excursions we took (including the 1 and 1/2 we did in Key West) to be in 1-2 quality range!!

Great Service & Food.....Terrible Cabin Vibration

Seven Seas Navigator Cruise Review by kevin7173

105 people found this helpful
Trip Details
We were first time REGENT cruisers, although we have cruised MANY times before on Celebrity, Princess, Azamarra, etc......This was a 18-night "Panama Canal" cruise that started in SF on July 20 and ended up in Miami.on Aug 7. Ship was very small and intimate, nicely refurbished. Cabin was VERY large and very well designed, but we were on the 8th deck in Cabin 868 and the vibrations from the engine or thrusters or drive shafts, or whatever, was absolutely unbelievable. It got to a point where we dreaded going back to the cabin for the night because we knew we would be woken up due to the very heavy vibrations, rumbling sounds and "shuttering" that seemed to happen at random times but was always the worst when approacing a port or leaving a port.. I finally went to see the General Manager (Nicki), and she apologized and offered us a "future cruise" credit that we accepted. I will NEVER go back on the REGENT NAVIGATOR, but we used the credit and some other discounts offered since we booked the next cruise while on-board, for a 1-week Alaska cruise on the REGENT MARINER in August of 2018 We thought the food was VG to Excellent, except for a meal at Sette Mari one night, and the service was truly outstanding! The ship is very small so there are not a lot of activities or different venues of entertainment, but overall it would have been a VERY nice cruise if the vibrations and noise were not our constant companions while in our cabin. We will give REGENT one more "go" on the Alaska trip we have now booked, but that trip is going to have to be utterly amazing for us to be future REGENT customers.

Embarkation was fairly smooth and debarkation was VERY smooth. Just PLEASE be aware......if you are considering REGENT NAVIGATOR, do NOT accept a cabin in the rear portion of the ship on level 8 or even level 9. Many of our cabin neighbors also complained about the vibrations, so we are positive that cabins 860-862-864-868-870 and then the other side of the deck, cabin 861-863-865-867-869 were affected by the vibration and "shuttering" problems. I would also caution fellow cruisers to stay away from the rear cabins on deck 9. REGENT knows this is a current (and past), problem, but apparently has done nothing to try and resolve it. Believe we, when I say it is BAD, I can't stress enough how bad it is. BEWARE!!!! One last comment........REGENT advertises itself as a 6-star cruise line. If you eliminate the vibration/noise from it's cabins, and consider the VG to excellent food, the outstanding service, the free wi-fi (which actually worked OK most of the time), pre-paid gratuities, free beverages, and "unlimited" shore excursions, it probably is pretty close to a 6-star line. However, the excursions SUCK for the most part, and REGENT schedule all of the excursions in just about every port so that you can only do one.....the only exception was Key West. On top of that, we considered (as most of our "neighbors") did, that the quality of the excursions was VERY POOR. Certainly no where near a 4 or 5 star quality. In our opinion, if you identify yourself as a 6-star line, then your "included" excursions should also be 4 or 5 star level. The excursions we took (including the 1 and 1/2 we did in Key West) to be in 1-2 quality range!!
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Cabin Review

Deluxe Suite
Cabin F 868
Cabin was very large and very nicely laid out. Really nice!! However, cabins in the rear of the ship on deck 8 are subject to a LOT of very heavy vibrations and "shuttering", along with a very loud rumbling noise. Absolutely unacceptable for a cruise ship that sells itself as a 6-star cruise line. Do NOT......under any circumstances let them put you in a cabin in the rear of the ship on deck 8 and probably even on deck 9.
Deck 9 Suite Cabins

Port & Shore Excursion Reviews

  • Acapulco
    Ended up being the best excursion. Very nice Beach Resort which included 2 alcohol drink tickets and 2 non-alcoholic beverages plus a buffet "mexican" lunch which was OK. Had 2 very large heated pools and the ocean water was very nice as well. This was probably a 3-4 star excursion.
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  • Cabo San Lucas
    Just average, and this was the 2nd best excursion we did thru REGENT for the entire damn cruise!!! We made 2-3 types of salsa, they provided margarita's and other beverages, and then we took a salsa dance lesson. Overall not bad.
    View All 12,988 Cabo San Lucas Cruise Port Reviews
    View Cruise Critic's Cabo San Lucas Cruise Port Review
  • Palacio de la Inquisicion
    What a joke. Palace of Inquisition is nothing. They have a guillotine displayed but admit it was never used in Columbia. The place was packed with tourists and all the tour guides were talking at the same time so unless you were standing right next to your guide you could not hear anything. We then went to an Emerald store (NOT on the excursion description), and when we got to the Navy Museum (which WAS on the description), there was no time left to actually tour the museum....which looked like it might have been interesting. Very Poorly done.
    View All 14 Palacio de la Inquisicion Reviews
  • Snorkeling
    This was an opportunity for REGENT to finally "shine" with an included excursion, but they screwed this one up as well. We were bunched onto a catamaran with many other NON-REGENT guests, to a point where you had no "elbow" room at all. There were 103 people on this catamaran, plus a crew of 6. REGENT should have rented ONE catamaran as they had 43-44 people sign up for this excursion and NOT allowed the operator to "sardine pack" other guests and make the whole trip out to the snorkeling area so uncomfortable. Once we got to the snorkeling area, it took 40-45 minutes to get all the guests into the water which only left 15-20 minutes to actually swim/snorkel, because the trip back to the port was more than an hour. Then all 103 passengers were crowded together again for the 1-hr trip back. This could have been a nice outing, but turned out to be a nightmare.
    View All 48 Snorkeling Reviews
  • Pura Vida Botanical Garden
    Stopped to see the crocs on a narrow bridge on the way to the Gardens. Drive up to where the Garden are is very steep and the road VERY rough. A Lot of bouncing around in one of those 15-20 passenger vans! Once up there, the views are amazing and the gardens were VERY nice. Included a buffet lunch which was not very good, although they did also include one glass of wine or one beer. On our way back to the ship we stopped at the National Park which was a total waste of time. Nothing to see. You walk along a very long trail hoping to see something, anything, and usually there is just nothing to see.
    View All 20 Pura Vida Botanical Garden Reviews