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3 Helpful Votes
Sail Date: December 2016
Chose Oceania because of friends recommendation , in filling out registration, we made the HUGE mistake of missing part that they wouldn't accept U.S. passport card even though completely valid on this particular cruise. Sadly, travel ... Read More
Chose Oceania because of friends recommendation , in filling out registration, we made the HUGE mistake of missing part that they wouldn't accept U.S. passport card even though completely valid on this particular cruise. Sadly, travel documents to be reviewed before cruise came 3 days into cruise, sent overnight by Oceania,hmm. They wouldn't let us board ,so we had our passport books overnighted and met up with ship in Ensenada. When being turned down in LA ,the person who was rude ,indifferent ,cold, uncaring, absolutely unapologetic to our dilemma turns out was ships officer in charge of...Customer relations! When on board ,no attempt to say a "Glad you made it! " or even a welcome. The rest of cruise after that was OK at best. The crew/help seemed overworked,trying to keep a smile .The port stops were way to short,the ship was boring, too small. Oceania is trying to cram too much in a cruise to seem as good as the higher end lines, but in doing so fail to give that great cruise feeling we had from previous cruises. Lesson learned , spend the extra money and be hating to disembark instead of having a feeling you did not get what you paid for! Never say never unless you're talking about cruising on Oceania! Read Less
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