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Sail Date: November 2018
The cruise had a fabulous itinerary and we chose it for that. We were not disappointed. The cruise was amazing and the ports were phenomenal. Everything was interesting and easily explored. Sometimes we had to travel a distance from port ... Read More
The cruise had a fabulous itinerary and we chose it for that. We were not disappointed. The cruise was amazing and the ports were phenomenal. Everything was interesting and easily explored. Sometimes we had to travel a distance from port to the points of interest but that is often to be expected with a cruise. We could not have been more pleased with the choice of ports. We arranged for private shore excursions and were so happy we did. In 2 ports we took ship tours because there were no private tours available. In Limassol, Cyprus, the tour was OK - not great, but interesting. In Salalah, Oman, the tour was absolutely terrible. The ship should have given everyone a refund of the money they charged. The tour was to be 4 hours and it ended up being 2 1/2 hours because of immigration problems. However, the tour was terrible, uninteresting and not worth even $25. Just horrible. We complained, as did many other people. My recommendation is to stay away from ship tours if at all possible. The ship was lovely and it was kept very clean. We had a problem, however, with service in the Grand Dining Room and in Waves Grill. Both seemed to be short-staffed. Many times there were tables that needed to be bussed at Waves. Since this is an outdoor venue and the weather was lovely, many people wanted to sit outside but we had to bus our own tables sometimes. The staff just couldn't keep up with it. The service in the GDR was excruciatingly slow most nights. We didn't find the wait staff overly friendly - certainly not as it had been on other Oceania sailings. Something was off on this sailing and it was noticeable to many. The menu in the GDR was unspectacular and often plain boring. Several nights there was nothing that any of us wanted. The Jaques Pepin menu never changed and was very tired by the end of the cruise. The specialty restaurants were much better, with better service and food. We found Toscana a bit more to our liking than Polo Grill because the wait staff was better. The food was more inconsistent in Polo Grill, too, but both were FAR better than the GDR. We were able to eat 6 times in the specialty restaurants and we were very glad we could b/c the GDR was just not up to Oceania's normal standards. Add poor service to that on some nights - a 15 minute wait for a waiter to even come to the table!! - and it was a recipe for dissatisfaction. We always went to Happy Hour in Horizons and had one server who was outstanding, Beverly. She was attentive, knew our drink selections after the 2nd day and was always cheerful. If we didn't sit in her section, she would come to us and ask us why we weren't sitting in her section. She really cared about us and proved that good service is still possible on Oceania. She made our evenings so very enjoyable. Our cabin was always kept clean, however, when we first arrived, we did not see our cabin steward until the next day! This is unheard of. We knew the name of our attendant but we never saw him. I called for extra hangers and they took forever to arrive. Poor service there on the first day. When we finally saw our cabin steward the next morning, we found out it was not the one who had been assigned to us. The steward originally assigned to us had left the ship in the embarkation port. We figured that there had been some personnel problems b/c surely they would not have assigned him to our cabins had they known he was leaving. Still, no word of explanation nor was there an apology for the replacement. And we still would not have met our new steward if it hadn't been for the fact that he was in the hall when we left the cabin the next morning. Another "off" thing about this sailing. The Cruise Director, Julie James, is a bit tired and long in the tooth. She was our Cruise Director once before and we didn't think she was all that great. She is friendly and bubbly but that's about it. She doesn't expend a lot of energy getting to know her crowd. We have had CDs who are much more engaged with the passengers. The production entertainment staff was engaging and the kids worked really hard but they were not all that good. They were as cute as they could be but they didn't seem to be that skilled. Sometimes off key in the singing. The dancers were very good and far more skilled. The hired entertainers (magician, musician, flautist) were excellent. They could not have been better and we enjoyed them tremendously. The professional lecturers were outstanding and we enjoyed their presentations. Since we were seeing so many foreign ports, their input and information was extremely valuable and helpful. All in all, we have loved Oceania and are willing to give this cruise experience in the cabin and dining room areas a pass. Perhaps something was going on that we were not aware of as passengers. Certainly, we have experienced a much better Oceania in the past. We hope that this is not becoming the standard because if it is, we will be turning our allegiance elsewhere. An outstanding itinerary cannot make up for some of the issues we found. Read Less
14 Helpful Votes
Sail Date: November 2018
The cruise was generally excellent mainly because of the the variety of food, the service, the gym and running track, and the itinerary. I will not go into detail on those factors because you can read about them in numerous other reviews. ... Read More
The cruise was generally excellent mainly because of the the variety of food, the service, the gym and running track, and the itinerary. I will not go into detail on those factors because you can read about them in numerous other reviews. Instead, I will discuss a few deficiencies aboard Nautica and suggest some ways to overcome them so that they will not interfere with your enjoyment of the cruise. The final week After seeing Petra, there are 4 days a sea, then a ½ day stop in Salalah, Oman, and then another day at sea before stopping for a day in Muscat, Oman. Salalah is a dead-zone as far as tourism is concerned. There is nothing to see in the industrial area that surrounds the gigantic port. Moreover, the taxi drivers’ union does not allow the ship to offer its usual free shuttle into the town. We heard numerous complaints from other passengers about the boring tours of Salalah offered by Nautica (at outrageous prices). On that day, we stayed onboard the ship even though it meant we went 6 full days without going ashore. My advice: Take some good books and projects to help fill the hours in that final week. Shore excursions Because we paid O-Life fares, we received 4 excursions each, which we used for tours that were only accessible by the ship's buses. We found the main problem on these excursions with 30+ people was that it was difficult to hear the guide unless you were standing right beside him or her. Oceania needs to take a lesson from Viking and provide Vox machines for all passengers on all tours. We found that for half the price of Nautica's shore excursions we could easily book better, small group tours using top-rated companies that we found on Tripadvisor. Then everybody could hear the guide and ask lots of questions. We used Love Egypt Tours in Luxor and Jordan Horizons for Petra. Specialty restaurants reservations Oceania does not reward loyalty; instead they give perks to passengers based on how much they pay for their staterooms. For example, someone who is a first time Oceania guest who buys a stateroom for $25000 gets to reserve specialty restaurants at least a month before someone who has been on several Oceania cruises and has spent over $50000 in total, but always on porthole staterooms on level 3. That's not fair. I booked the minute I was allowed to reserve specialty restaurants and did not get a single one of my choices because people in more expensive staterooms had taken all the available tables. However, when I embarked, I went immediately to the dining room and they exchanged all my (bad) specialty restaurant reservations for the times I wanted. Lesson learned: Oceania holds back a lot of times to satisfy unhappy customers like me who request changes when they are onboard. It's also worth noting that we received better meals and equal service in the Grand Dining Room. We will likely not bother reserving in the specialty restaurants on our next cruise. WiFi and Nautica’s computer lab With the O-Life fare, you get free WiFi. However, it’s not their premium WiFi and it’s slow. I can't understand why Oceania offers a service such as WiFi when it is clearly substandard. The two hours before dinner seem to be the worst. Moreover, if you go to the computer lab you may find that some external drives cannot be read by the ship’s computers. I suspect it’s because those computers are PCs and don’t read files that are made on Apple machines. Before you leave home, if you’re a Mac user, test your external drives to make sure they can be read by a PC (eg. at your local library). Also make sure all your files are saved in PDF or .doc format. Food Although the meals are generally excellent, we experienced 2 problems. First, chicken breasts or thighs were raw inside on 2 occasions. We sent them back and got well-cooked replacements. Make sure if you order chicken that you specify you want it well done. Undercooked chicken can be dangerous! A second problem is that the Terrace Grill (the buffet restaurant that you will probably use for most breakfasts and lunches) has the worst design of any cruise ship we have been on. Why? -- 90% of the food is crammed onto counter-tops on both sides of a very narrow aisle, about 50 feet long. You’re continually banging into other guests who are shoulder-to-shoulder trying to get food. The solution: Go very early or very late. Canyon Spa I listened to one of the hour-long health seminars given by the fitness trainer. It was about all the “terrible” health problems caused by the accumulation of toxins in the body. Since I have a biology degree, it soon became obvious that although there was some accurate anatomical and physiological information given out, the majority of the “facts” simply involved vague, misleading half-truths. The objective was to sell several months’ supply of Canyon Spa teas and a seaweed bath product that would supposedly rid the body of toxins. (The cost: over $1000 for a six month supply delivered to your home) It was the worst example of quackery and “snake oil” sales I have ever seen, with not a shred of valid medical research to support the use of those products. Oceania should be ashamed of allowing that kind of misinformation to be foisted on passengers, most of whom have low scientific literacy. My advice: Use the spa for massages if you want to pay their ridiculous prices, -- but skip the seminars. In summary, none of these problems affected our enjoyment of the cruise. I simply offer them as a warning to future passengers on Nautica or her sister ships. No cruise ship is perfect. Read Less
2 Helpful Votes
Sail Date: November 2018
We chose this cruise primarily because of the itinerary and it did not disappoint. We made all our own tour arrangements at each port so I can not comment on the ships tours. Our room was fantastic and the service bar none. We found all ... Read More
We chose this cruise primarily because of the itinerary and it did not disappoint. We made all our own tour arrangements at each port so I can not comment on the ships tours. Our room was fantastic and the service bar none. We found all the amenities great. We especially liked the Terrace Cafe just because of its variety of selection and casual atmosphere. We did enjoy Toscanas food as well, but did find the Polo fell short of our expectations. The entertainment in the evening was energetic and we were so impressed with the takent of the young enetertainers on the ship. The enrichment lectures were really informative and we tried not to miss any of them. We enjoyed the small ship atmosphere and the friendly staff. Our housekeeping staff went above and beyond any requests we had. The embarkation and disembarkation went smoothly and we were quick to get off and on the boat to meet up with our tour groups. We will definitely use Oceania again. Thanks for a wonderful experience. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this itinerary, back to back cruises, from Athens to Venice, Venice to Barcelona since we wanted to do both the Eastern and Western Mediterranean. Even though we stopped twice in Dubrovnik & Kotor, it was well worth it to ... Read More
We chose this itinerary, back to back cruises, from Athens to Venice, Venice to Barcelona since we wanted to do both the Eastern and Western Mediterranean. Even though we stopped twice in Dubrovnik & Kotor, it was well worth it to have the second day to explore on our own (after gaining familiarity w/ both cities). We are big Viking fans, both the river and ocean. Just did the Baltic w/ Viking Ocean in May and loved it. However, Oceania Rivera rates highly as well. To be honest, I really didn't like the ship Rivera as much as the Viking Ocean ships. The decor is heavy and dark, not very bright or light. However I was extremely impressed w/ our standard ocean view cabin. We did not have a veranda but the window is from floor to ceiling so we had great views. It would have be nice to have had a French Door to open like on the Viking River cruises but it was fine. The cabin was very spacious, 242 sq ft.; that little bit extra made the cabin feel so much bigger. Also the bathroom is large, the configuration made it feel more spacious than both Crystal Symphony & Viking Ocean bathrooms (which are long & narrow) - the Rivera bathroom is wide as you enter, the single sink ahead of you, a bathtub w/ shower on one side, shower stall & toilet on the other side, plenty of storage on either side of the sink, the center of the bathroom being open. I felt like I was in a normal bathroom, not one on a cruise ship. Service by all crew staff was excellent, similar to Viking. What separates Oceania from both Viking & Crystal is the food. It is exceptional, even in the Terrace Cafe, the casual buffet area. The coffee is outstanding in all dining areas in addition to the barista. There are four specialty dining venues, Toscana, Jacques, Polo Grill are exceptional. Red Ginger is fine, not as stellar as Crystal's Nobu. Both Crystal & Viking only offer two specialty restaurants. So for the eight day segment of the cruise, we dined four times at a specialty restaurant; then four more times in the second twelve day segment. The ice cream, though made fresh daily, does not compare to Viking's gelato. Rivera's pizza was almost like real pizza. We only ate in the main restaurant once. We liked the casual atmosphere of the Terrace Cafe. And if you were not interested in any of the offerings on the buffet, every night (unless it was a 'special' buffet) the Terrace grill offered fresh salmon, jumbo shrimp, fresh Maine lobster tails, lamb chops, beef rib-eye or NY strip steaks grilled to order. Every specialty restaurant offers Maine lobster in some dish(not sure about Toscana since I didn't have lobster there) - I actually got tired of eating Maine lobster! If you are not a drinker, Oceania will suit you fine. All non-alcoholic beverages are included and you can order them from the bar with no charge. This is nice if you wanted a club soda or a Coke while sitting up in Horizons or by the pool, or if you want a virgin pina colada. Only if you are served alcohol is there an additional charge. For us, to have three occasions when alcoholic drinks are free (the two captain's welcomes & the Oceania member event(you are a member on your second cruise)) during a 20 day cruise is more than enough for us. There is entertainment by dancers & singers and they were extremely good. Some yoga, Pilates, stretching classes are offered by the fitness center. They are free, no extra fee. However I was not impressed w/ the fitness instructor - he was not particularly friendly and was the exception compared to the rest of Oceania's staff. I was worried about the quality of the excursions since I had heard Oceania is lacking in this area but I was pleasantly surprised. For the most part, the excursions were great and the excursion staff ran the operation very effectively and efficiently. We embarked on Rivera in Athens; this was the smoothest and most efficient embarkation that we have ever experienced. Oceania and the Piraeus Port had plenty of personnel on hand to direct you and handle your luggage immediately. Disembarkation in Barcelona was a breeze as well. Even though our next three trips are with Viking, we would definitely consider Oceania if there was an itinerary that we are interested in. Read Less
7 Helpful Votes
Sail Date: August 2018
Background information: We are veteran cruisers with many years of cruising in different parts of the world on different cruise lines (includes Oceania, Disney, RCI, Celebrity, Princess, Holland America, Cunard). This was our 30th cruise, ... Read More
Background information: We are veteran cruisers with many years of cruising in different parts of the world on different cruise lines (includes Oceania, Disney, RCI, Celebrity, Princess, Holland America, Cunard). This was our 30th cruise, our longest cruise to date, our eighth on Oceania and our first on Sirena. I have done several other cruise reviews on Cruise Critic. This cruise was entitled “Voyage of Discovery” and was 28 days long, with embarkation in Athens, Greece and disembarkation in Miami, Florida. We booked this as a single Grand Voyage and not as two separate back-to-back Cruises. Sirena is one of the four R-ships currently owned by Oceania Cruises (along with 2 larger, newer O-class ships) and it has passenger capacity of 650-700 passengers and an international crew of nearly 400. The R-ships are scheduled for major renovations over the next few years. Oceania is a cruise company under NCL Holdings. Our trip began with flights on Delta Airlines from our home city through JFK to Athens, Greece. We purchased our own air. We also purchased transfers and a three-night Athens hotel package from Oceania. The hotel selected by Oceania was the Grande Bretagne, a beautiful five-star Marriott/SPG property located on Syntagma Square in the heart of the city. We thoroughly enjoyed the service and amenities at this hotel and its wonderful rooftop bar and restaurant with views of the Acropolis and other sites in Athens. Our pre-cruise activities in the city included visits to the Acropolis and Acropolis Museum and to the expansive Christian and Byzantine Museum, and we had a very enjoyable Greek cooking class in a Taverna, which we booked in advance through Trip Advisor/Viator. This was our first time staying in Athens and our second visit to the city. Embarkation: On the way to our ship, we selected an excursion from the Oceania representative at the hotel that included a bus trip to Cape Sounion and the Poseidon Temple, located south of Athens before heading to the port. It took mere minutes to be processed at the Piraeus cruise terminal and we were on-board Sirena having lunch. Our cabin was ready around 1:30 pm and our luggage arrived shortly after that time. Cabin: For this cruise, we selected an A3 category concierge veranda (cabin 7020, located on deck 7 forward on the port side). We are very familiar with this type of cabin, which has a total area of 216 square feet, including the veranda. The room was quiet and cozy, the bathroom is small but manageable, and the bed is heavenly (very, very comfortable). We did use our Veranda quite often on this cruise, with the hot weather. Our stateroom was maintained impeccably by our Room Stewardess and her assistant. The Concierge Veranda level comes with a new and very useful perk of three complimentary laundry services per sailing; since our cruise was composed of back-to-back sailings, we got six of these laundry services (maximum of 20 pieces per service). Public areas: The small size of Sirena limits the public spaces to a few areas - Library (popular with many folks but a complete waste of space in my opinion as I usually bring an electronic book reader), Deck 11 sports area, Pool Deck, Baristas/GDR bar (did not use), the Upper Hall (home of the string quartet concerts), Martini’s bar (strangely, a big favorite for us in the past but we only visited a couple of times on this cruise), a tiny casino, the ample Sirena Lounge (entertainment, lectures, trivia, and meeting place for excursions), and the beautiful and expansive Horizons Lounge on deck 10 forward (the Room with a View). There are two tiny boutique stores on deck 5 and a card room on deck 9. There is also a decent-sized gym/workout facility and the Canyon Ranch Spa area on deck 9 forward. The public areas are nicely decorated but the OceaniaNEXT project will certainly be welcome. Dining: Oceania is renowned for their cuisine and our experience ranged from good to excellent, with a couple of exceptions. We had most of our evening meals in the Terrace Cafe because of its convenience and outdoor seating, and the wide variety of offerings, including salads, pastas, grilled meats, specialty dishes, good side dishes, sushi, charcuterie, fresh breads, and desserts were superb. There were several special lunches or dinners in the Terrace, including Greek, Italian, Spanish, Mexican and Indian cuisine. Our breakfasts were divided between the Terrace Cafe (full breakfasts and cooked to order) and Waves Grill, which offers a continental style buffet. Waves Grill is also a great place for lunch (huge cooked-to-order burgers and sandwiches) and they have a salad bar, plus delicious ice cream and milkshakes. We ate a few times in the Grand Dining Room and enjoyed the selections, but preferred the more casual ambience of the Terrace Cafe and the ability to control portion sizes. The specialty restaurants on Sirena are Red Ginger and Tuscan Steak. We ate at Red Ginger once and Tuscan Steak twice. Red Ginger, specializing in Asian fusion cuisine, is not one of our favorites, but it was good. Unfortunately, my dinner at Tuscan Steak the first time we ate there was nearly ruined by an inedible ribeye steak. The first grey, over-salted, overcooked and tasteless steak I received was whisked away and replaced by another steak almost as bad. Apparently, the filet is a more “sure” thing; being from the western US, I am more of a fan of strip and ribeye cuts, but will not try most steaks again on Oceania. Everything else at that meal was excellent. Needless to say, my second meal at Tuscan Steak concentrated on the pasta selections, which were delicious. Another miss was the horrid lobster bisque in the GDR. Many folks complained about this over-salted and very fishy (in a bad way) soup selection. The service in the dining areas ranged from good to excellent; some minor issues with lack of service (set up, clearing of dishes) at the beginning of the cruise were rectified. Bar offerings, wine selection, and service: We did not buy a beverage package on this cruise. We tried to go to happy hour every evening to help with the costs. The drinks are very expensive, especially wines by the glass, and that cost is exacerbated by an 18% service charge. The wine selections were quite good, however, and we did buy a few bottles that can be stored on-board for more than one meal. Beer selections are somewhat limited (a negative with hubby, who is a craft beer aficionado). Mixed drinks are good to excellent. Service is very good to excellent from the bar staff and sommeliers. Most of our bar service experiences were in Horizons lounge or Waves Grill/Bar. Activities and Entertainment: We do not go on Oceania for their entertainment. The small entertainment staff is young and enthusiastic and the shows are fairly short and limited to one every evening at 9:30 pm, with a few guest performers in some shows. We usually head back to cabin to relax and read after dinner so we did not see most of the productions. The Sirena Show Band on our cruise was excellent and we heard them most often in Horizons before dinner. Other entertainment and activity options included enrichment lectures (did not attend most of them), trivia, bingo, sports activity contests, cooking demonstrations, and some pool deck contests (build a ship, country fair, crew contests). Our CD was Leslie Jon, who is very personable and an excellent announcer. Service: As noted in the other paragraphs, service ranged from very good to excellent and minor concerns were corrected immediately. This cruise also featured the best and most competent Destination Services staff we have dealt with yet on Oceania, a wonderful and helpful Oceania Club Ambassador (yes, we are going again), and very friendly staff at Reception and in Security. Officers are business-like, but approachable. Captain Vitaliy Silvachynsky was very professional and trustworthy. We called him Captain “Early” because he would often leave ports ahead of the departure time if everyone was on board. He also made the right calls on avoiding Hurricane Florence and other tropical storms that were brewing in the Atlantic; our 8-day crossing was very smooth. Ports and excursions: Separate port write-ups are included. This cruise was attractive because of its ports and the transatlantic crossing. We did ship excursions in almost every port and most were good to excellent. Sadly, two premium excursions we booked prior to the cruise that included gourmet experiences were canceled due to lack of participation. Our ports of call included Patmos, Rhodes and Crete in Greece; Limassol, Cyprus; Haifa, Israel (overnight); Valletta, Malta; Messina, Sorrento and Rome (Civitavechhia), Italy; St. Tropez, France; Barcelona, Cartagena, and Malaga, Spain; Funchal, Madeira; and Nassau, Bahamas. A planned overnight in Bermuda was replaced by a day in Nassau due to Hurricane Florence. We did not have any planned activities in Civitavecchia (Rome) as there were limited excursions on this cruise transition day and our choice of excursions was canceled, unfortunately. The top ports we visited were Haifa, Israel (two amazing and unforgettable journeys to Jerusalem on the first day and to Nazareth and the Sea of Galilee on the second); Patmos (beautiful island and fascinating history of St. John); Valleta, Malta (loved this unique and scenic small country); Messina, Sicily (we did a great excursion to Taormina, a lovely town south of Messina, and to a nice winery); Cartagena, Spain (a fantastic excursion to a Spanish horse ranch); and Funchal, Madeira (a gorgeous island with dramatic scenery and a fun city market). We also enjoyed all of the other ports and have good memories from each place we visited. Disembarkation: We disembarked very quickly in Miami and had a private transfer to Fort Lauderdale for our non-stop United flight home. Summary: Our overall experience on Sirena was excellent, with a few minor issues as noted in the details above. Usually, we are ready to go home, but we were reluctant to leave on our last day. We have already booked our next experience, a cruise on Nautica from Venice to Dubai in late 2019! We look forward to the renovated R-ships. Read Less
4 Helpful Votes
Sail Date: August 2018
Oceania is a fantastic cruise line, up there with the best. The crew were second to none and the food is of course exemplary. We never had a problem finding sun loungers (despite many shaded sunloungers being reserved every day) and there ... Read More
Oceania is a fantastic cruise line, up there with the best. The crew were second to none and the food is of course exemplary. We never had a problem finding sun loungers (despite many shaded sunloungers being reserved every day) and there were many day beds available at all times too. The show lounge is called the Sirena lounge and it is more akin to a bar/lounge rather than the more typical double height theatre that you get on slightly bigger ships than Sirena. My comments on the cabin are below. We travelled as a family with four daughters and we were made especially welcome, particularly by the entertainment team who appreciated guests who were more similar aged to themselves! The ship was run extremely well and everything went smoothly. From the reception staff, the restaurant waiters to the room attendants, everyone made sure that we never queued for anything and it helped make our holiday superb. Read Less
7 Helpful Votes
Sail Date: July 2018
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day ... Read More
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day before. No notice received from airline(Austrian Air) or Oceania - frustrating way to start a vacation. Thank goodness we arived early at the airport and was able to find a substatute flight. Booked a Penthouse suite and expected suite service. We entered our suite after the 10th floor suites were released to find out our bathroom had not been cleaned. Towels were changed but shower was littered with previous guest used ammenities and toilet was plugged. Butler service was all smiles and no service. With all the advertising bosting the "finest cuisine at sea" and endorcement by Master Chief Jacques Pepin, cuisine in main dining room was very ordinary and the specialty dining venues were not much better. Tuscan Steak house and Jacques are not worth going to, Polo Grill was just OK and the best cuisine was at the Red Ginger. The Terrace Cafe had the most consistant reasonablly good cuisine. On the last night in the main dining room I had a Ceasar Salad only to find a "fingernail" inbedded within the salad. I complained to the Mater'd who notified the chief. The chief had a "it happens" attitude and was upset that he was asked to make an appearance, suggesting the foreign object was a piece of plastic! Entertainment was non- existent. Would not recommend Oceania to a friend! Read Less
11 Helpful Votes
Sail Date: July 2018
Having previously sailed on Viking Ocean, Celebrity and other lines, I had great expectations of Riviera, however it didn't meet my expectations on multiple levels. Firstly the good: Food in all restaurants (except Red Ginger) was ... Read More
Having previously sailed on Viking Ocean, Celebrity and other lines, I had great expectations of Riviera, however it didn't meet my expectations on multiple levels. Firstly the good: Food in all restaurants (except Red Ginger) was of a very high quality and the wait staff both food and wine were exceptional (again other than Red Ginger). The not so good: There are very few cozy corners on this ship (other than the library) and really nowhere inside with aircon where you can watch the world go by. The Grand Bar/Lounge and Martinis are on the lifeboat deck so you cant see the ocean and curtains/blinds are always drawn. Horizons at the front of the ship is a large cavernous area with a dance floor and is blocked every afternoon for high tea. I am used to Celebrity and Viking Ocean which have loads of spaces where one can get out of your cabin, still have aircon and watch the world, Riveria does not have this kind of ambience. Cabin: 10091 Concierge Level.A Okay cabin with the tiniest shower I have ever had a cruise ship. The worst thing about this cabin was its location next to the Butlers Lift and Pantry (complete with Ice making machine which started at 5am every morning) Absolutely terrible not only with the ice making noise but the constant banging of butlers trolleys. I complained whilst on board but was told nothing could be done, they turned the ice making machine off but that only lasted two morning before it was switched back on and the noise started again. Very poor value for the most expensive category of Verandah Cabin on this ship - Concierge Level A I don't understand the Concierge Level on Oceania its a very poor cousin to what is offered on Celebrity - no special service other than a bottle of house champagne on arrival. Read Less
12 Helpful Votes
Sail Date: July 2018
We are somewhat experience cruisers. A total of 11. We have cruised Norwegian, Rcl, Princess, and Celebrity. Are experience on this cruise was the food was very in the specialty restaurants and the same as our current favorite Princess ... Read More
We are somewhat experience cruisers. A total of 11. We have cruised Norwegian, Rcl, Princess, and Celebrity. Are experience on this cruise was the food was very in the specialty restaurants and the same as our current favorite Princess in the main dining. The entertainment was average. The ship other then our cabin was a little tired and could use a clean up. Ship could not compare to Princess Regal. Finally the reason a poor score was our cabin 727. If I compare dining to others Oceania individual restaurants were very good. The only issue I had with dining is nothing opens until 6:30am. I’m an early riser and I could not get a cup of coffee unless out of their machine until 6:30am. Activities and entertainment were ok but not as good as other lines. Two stage productions and one show an evening over 8 days. The service was always cheerful. Over 8 days we saw our cabin housekeeper twice. That really is not a problem because it was always clean and made up. I just like to see them once a day just to say hi in case I need anything like ice or additional towels although we could call for them. Our cabin had a load continuous creek, enough to wake you up and make it hard to go back to sleep. We went down the first day and they called security not sure why but they came up and heard the creek and said they would get back which they never did. Next night same load creek. We went down to front desk again and they sent us to concierge. She sent up maintenance and they determine it was comng from ceiling from below which they said was a crew cabin. They said they would get back. That night we did not wake up to creek and thought they fixed it but didn’t know as they did not get back. The next night the creek came back and was even worse. I’m not sure if it was due to ship speed or water conditions while ship was moving. We went down and saw concierge and she said she would get back with us. She never did and that night again load creek. The next morning we went to see her and she said she was authorized to give us $300 credit. I said I did not want the credit I want the noise fixed because we have not slept well. She said it cannot be fixed because it is in the walls. I said are you going to allow the next customer to check in to that cabin. She said yes and that’s when I knew Oceania does not care about an issue it only cared about filling the cabins. Very disappointed. We took the $300 but it was not worth 5 nights of poor sleep on an 8 day cruise If anyone reads this who has had this same problem please let me know. Maybe we can complain to someone who will listened. Read Less
3 Helpful Votes
Sail Date: July 2018
We chose this cruise primarily by the ports of call and the reviews re the onboard food. We struggled after booking with understanding the extra costs-primarily alcohol, very expensive, and gratuity on the alcohol (18%) The ... Read More
We chose this cruise primarily by the ports of call and the reviews re the onboard food. We struggled after booking with understanding the extra costs-primarily alcohol, very expensive, and gratuity on the alcohol (18%) The “extras” on our room were $16 per day each which we were told we could change without problem by visiting reception; I had researched about this beforehand. We had decided to reduce this and pay at the end to the staff in cash whom we had had excellent service from. Well we were looked at at reception like we were dirt on someone’s shoe to say the least. Maybe cruise lines need to understand that some people do a “once in a lifetime” trip and save up exhaustively and that they should be respected as much as their (in this case American) counterparts. On a positive, (perhaps I should have written this first but am still a bit sore) excellent, friendly staff who can’t do enough for you. You can also tell that they all have a good relationship too. Amazing food but difficult to get into their specialty restaurants . Pool a bit too small and just had passengers sitting around the edge drinking. Very good gym but some equipment out of order for whole trip. Smooth embarkation and disembarkation. Read Less
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