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2,247 Norwegian (NCL) Seattle Cruise Reviews

We have been on many cruises and have sailed on just about every cruise line and found this ship to be very well planned with ample space so as not to feel crowded with a full ship. Be sure to head to the observatory- best spot on the ... Read More
We have been on many cruises and have sailed on just about every cruise line and found this ship to be very well planned with ample space so as not to feel crowded with a full ship. Be sure to head to the observatory- best spot on the ship! Embarkation was very fast and easy. Luggage was delivered to the room within 3 hours to the room. A few items missing upon check-in however any issue that arose was handled swiftly, there was never a need to ask for anything twice. If you have an issue that can wait until the second day regarding customer service I highly suggest waiting. The line during the first few hours at customer service was very long. Shows were hit or miss with Elements being the highlight during our cruise. It was worth the extra $15 per person for the go carts so much fun! With that being said, there are things that are just missing from this ship. The small things we have become accustomed to..no chocolates on pillows at night, no towel animals, no one really circulating asking if you wanted a drink from the bar, very rushed dinners, $8 convenience fee for room service, $10 to watch a movie in your room. Nickel and dime as others have said. If you are a smoker the only place to smoke cigarettes was a tiny area on the 17th floor and a glass enclosed small space in the Casino when it was open. No cigarettes in the Cigar lounge which many of us found to be ridiculous and sexist. At times there were well over 100 people crammed into a small uncovered area with no tables and limited seating. We were certainly treated like third class citizens on the Joy. We had the dining package and ate at Cagney’s Twice - beware these specialty dining restaurants are a la cartel NOT flat fee per person and our bills were $150 each night without drinks which were zerod out afterward. Best food and dining experience onboard, the crab cakes were second to none! The Bistro was very good. Many other cruisers were not happy with the BBQ restaurant and the Italian restaurant. The main dining halls were efficient and just “ok”. The buffet was also limited but still plenty to chose from. Many excursions by helicopter and airplane were cancelled due to weather. Even with a $50 per port credit the excursions were very overpriced. Do not take the Skagway excursion found in port that says “Bear sighting Guaranteed” it was the worst excursion we have ever taken (not through the ship). The Train was nice but again overpriced at 300 for 2 people in bad weather - couldn’t see much at all with window fogging up and bad weather. Disembarkation went smoothly once it opened. Plenty of options to get to the airport easily and we’ll organized. I would certainly go on another cruise on the Joy but only if we have the dining package. I would like to see this ship in a warmer climate to try the awesome water Slide! Read Less
Sail Date September 2019
High marks for Norwegian Cruise Line! The ship was wonderful, the service was very good, and the scenery was tremendous. It was a great way for my wife and I to celebrate our 25th anniversary. A few minor annoyances worth noting: 1) There ... Read More
High marks for Norwegian Cruise Line! The ship was wonderful, the service was very good, and the scenery was tremendous. It was a great way for my wife and I to celebrate our 25th anniversary. A few minor annoyances worth noting: 1) There aren't enough elevators for a ship this large, so plan on waiting several minutes before one becomes available; 2) Every time you walk onto the ship or into a dining area, a staff member with hand sanitizer will chant, "Washy, washy, happy, happy," which gets old quickly; 3) The daily menus for the main dining rooms aren't posted in the on-board app or shown on one of the ship's informational TV channels, so you won't know what's being served until you go to the restaurants; 4) Specialty restaurants are VERY expensive, with prices significantly higher than other cruise lines; 5) The ship was only in the Ketchikan and Victoria ports for about 4 hours each, which doesn't leave much time for sightseeing -- not to mention that we didn't arrive in Victoria until 8 p.m., when it was dark and places of interest were closing. Read Less
Sail Date September 2019
This cruise was a cruise in memory of a good friend and a bucket list kind if thing. This was also my family's first cruise. We went on this cruise With a group of friends that have cruised before and told us this was the most ... Read More
This cruise was a cruise in memory of a good friend and a bucket list kind if thing. This was also my family's first cruise. We went on this cruise With a group of friends that have cruised before and told us this was the most incredible ship that they have been on. The food was amazing in every restaurant we went to: The buffet was our favorite we also went to the Manhattan for an adult dinner and it was amazing. When joyed the local and Taste and Savory. The one restaurant we didnt enjoy was Los Lobos, The service was slow and the food was not that great. Other than that the water slides were open every day the race track was open every day as was laser tag. I can't say enough about the people that they have working on the ship always very friendly got to know us and made our trip feel like we were at home. I am already getting ready to book my 2nd cruise with Norwegian! Read Less
Sail Date September 2019
This was our first Cruise, it was great to see Alaska. I would like to say that Jake the cruise director was lots of fun and did a great job in keeping everyone happy and laughing all the time. Being our first cruise I would like to say ... Read More
This was our first Cruise, it was great to see Alaska. I would like to say that Jake the cruise director was lots of fun and did a great job in keeping everyone happy and laughing all the time. Being our first cruise I would like to say that the food was fair, went to a few of the show and they were great. Some of the special dinning were fair to middle. The store were lots of fun to shop at. The service of the cabin was great. leaving the ship was nice but the trip to the towns were a little stuff in the trams. But I would like to say the over view of the total cruise was great. Great staff and Entertainment. The ports were lots of fun. Really enjoyed Skagway Alaska. I would recommend this cruise line to everyone who wants to take an cruise. The Bliss was very beautiful and very clean. Great crew and really enjoy the ships talent show and entertainment on board the ship. Read Less
Sail Date September 2019
I wanted to explore a new destination Alaska and what better way than on a cruise ship especially the Norwegian Bliss which was designed for Alaska Cruises. I've been on several Norwegian Cruises over the years and to me they are very ... Read More
I wanted to explore a new destination Alaska and what better way than on a cruise ship especially the Norwegian Bliss which was designed for Alaska Cruises. I've been on several Norwegian Cruises over the years and to me they are very well organized especially with both the embarkation and disembarkation. A lot of people don't understand that the disembarkation process depends a lot on custom but once clearance has been given from customs, Norwegian has a very well organized options for getting off the ship. I always get the spa pass and on this trip it was very important for me since I had acute back pain/sciatica nerve pain throughout my trip. I also had a 3 specialty dining package which I enjoyed very much plus 2 free specialty dinning options with 1 free bottle of wine as a courtesy for being a Platinum Lattitude Member. Norwegian always has a nice line up of great entertainment consisting of music venues, shows etc. I saw a Beatles cover band which were awesome but missed the theatre shows on account of being ill with the back pain issues on some evenings but overall I made the best of it and still had a relaxing vacation. I did one excursion in Skagway which was a 6 hour bus tour of the Yukon which included a nice lunch and the option to get off the bus several time during the road trip to take some awesome pictures. It was a very well run excursion which I booked through Norwegian. As a platinum member I received a 10% discount. Overall Norwegian offers a great value on their cruises with great dinning options, entertainment, excursions and they offer generous perks to their repeat cruises through the Lattitude Program. I even had all my clothes washed and folded for free for my Platinum Lattitude status which I appreciate.. Read Less
Sail Date September 2019
We left from Seattle, and arrived the day before ship departure. We stayed at Hotel Ändra, highly recommended and great location. We were pleasantly surprised and had a great time exploring Pike Market, Space Needle etc. We actually ... Read More
We left from Seattle, and arrived the day before ship departure. We stayed at Hotel Ändra, highly recommended and great location. We were pleasantly surprised and had a great time exploring Pike Market, Space Needle etc. We actually would have spent more time here! But we came for a cruise, and it sure delivered. This ship is absolutely fantastic, but what makes it even more of a spectacular experience is the multi cultural staff and the personality of the staff. ALL of the staff was amazing, smiling, pleasant, eager to help and just happy! Embarking was so smooth, came at allotted time and we were literally never waiting for more than a few minutes in a line. Very well organized. Same with disembarking, we never new they set up the paths or anything and it was smooth sailing. We used the shuttle service to the airport and had our bags shipped to our destination and that as well went without any problems. We had a stateroom with a balcony and it was roomy, clean and beautiful views at all time. I’m so happy we did this because I enjoyed sun out on that balcony more than once and enjoyed grabbing fresh air in privat. We chose 250 WIFI minutes and I have to say I checked in w my adult kids daily and never used up the minutes. We also had the beverage package and high end beer/wine and liquor was part of that so we could vacation “properly”. For us it was well worth it! We also chose to do the upgraded dining package for 4 days. We chose this because we wanted to try out some of the restaurants and wanted to be able to have reservation...we realized after you could still make reservation at the main dining room but we were blown away with the Mexican Los Lobos and Cagneys....food was to die for!!! Elizabeth at Los Lobos was the best waitress we’ve ever had!!! The food is so good everywhere though and you will never go hungry, never. For excursions we had chosen to do a whale watch in Juneau followed by a quick tour to the Mendenhall Glacier. We saw plenty of whales and the tour was awesome, they even provided binoculars! We saw the glacier right before it got dark so we were happy! The second excursion was in Skagway where we did the train ride, goldpanning and dog sledding. We learned so much this day we’re still in awe. The train ride was spectacular and our guide, Klondike Mike, was incredible at telling the history! We’ll definitely be following the Iditarod race in March! So overall, the excursions where absolutely worth the money. We did our own thing in Ketchikan, which worked out perfect for us. We travelled with another group of 3 other couples but had already decided we were doing our own thing. It was easy communicating with our company through the app so we could meet up whenever. There were always some activity going on if you were up for it. I ended up splurging and got the spa pass for the week and enjoyed the time in there immensely. If there was something I would “suggest” changing it would be the Beatles show, we never got to see that show because you had to stand in line for at least 45 min everyday, how about reservations for that? And the Observatory Lounge is such beautiful space to take in all the views,how about a child free section? There were times when groups of 10-15 people with their young children took over whole areas for a full day. We absolutely recommend this trip and are already thinking about where our next cruise will bring us. Read Less
Sail Date September 2019
We were on the last cruise of the Alaska season for the NCL Bliss. The people where excellent even for the last cruise. The food was great. The ship was beautiful with lots of activities. The race track was a lot of fun. We really ... Read More
We were on the last cruise of the Alaska season for the NCL Bliss. The people where excellent even for the last cruise. The food was great. The ship was beautiful with lots of activities. The race track was a lot of fun. We really enjoyed the comedians. Saving the best for last - the casino was non smoking. They have a glassed in Casino for the smokers. We ate dinner at 3 specialty places - Teppanyaki, Cagney steakhouse, and the Le Bistro. Teppanyaki was the best. We also ate in all three free restaurants and they was all good. The only issue that I had was the price of the shore excursion to the craft brewery and whiskey tasting. The price charged by the cruise line was $89. When we arrived they were advertising the tour for $24.95. So we paid the difference of $64 for a bus ride. Price was too much for excursion. Read Less
Sail Date September 2019
Every staff person we came across was friendly and very helpful. These people work hard to make our cruise the best possible. We got a card to pick a Hero on the cruise. I couldn't pick just one. They all were heroes. There is so ... Read More
Every staff person we came across was friendly and very helpful. These people work hard to make our cruise the best possible. We got a card to pick a Hero on the cruise. I couldn't pick just one. They all were heroes. There is so much hard work that goes on behind the scenes to keep everything running smoothly. I don't think we even saw a small portion of what all these people do for us. From our Stewart to the servers in the restaurants, they all had a smile and greeted every guest as if they were the most important person on the ship. This was my husband and I's first cruise. The experience was wonderful. The Bliss is a beautiful ship. The shows were awesome. The food was the best we have ever experienced. The verity of food, beverages, and entertainment was wonderful. So much to see do and try. We are excited to cruise again! Read Less
Sail Date September 2019
Daughter and Son in law took this cruise in July 2019, They loved it. I found the web page and customer service via phone to be outstanding. Easily changed a return flight so as to get back the last day. Wife and I (first time) had ... Read More
Daughter and Son in law took this cruise in July 2019, They loved it. I found the web page and customer service via phone to be outstanding. Easily changed a return flight so as to get back the last day. Wife and I (first time) had a great time. The ship was great. The Staff was excellent. Daryrl was in charge of the room. Talked to a young waitress Christine and found her very Friendly. I noticed one of the Restaurant managers once in The French Bistro and in the Taste. She was an excellent manager(blond short hair) of her staff and treated all the customers with respect. This being the last cruise of the season, I expected lost stops for weather. None happened, the weather turned out great and turned warm enough to use the pool. Entertainment was great, Six, Jersey Boys, Prohibition, music in the atrium and Beatles review. Excursions were outstanding and the bus drivers were professional and friendly. I found Juneau to be very interesting even in the rain. We took the Skagway rail ride, it was great the views and guides full of information. Ketchikan took the pub crawl. the young lady who took us on the tour was a local and full of knowledge. I intend to take another cruise next year and will use NCL. Read Less
Sail Date September 2019
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay ... Read More
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay for them. Norwegian joy to Alaska is booked as a one day at sea when it was actually three days. So much for truth in advertising. One stop in Victoria BC is from 8 PM to 12 midnight that’s one of the days at sea in my opinion. I would suggest buying the dining package because the food on deck is fair at best. No more 24 hour pizza at one end and burgers at the other no more midnight chocolate buffets. The ship was built in 2017 and was quite elegant but lacked in any sports activities. Race track for kids and adults but quite expensive huge arcade also very expensive. Service overall was very good especially in the dining room and cabin. Shore excursions when booked through the cruise line are outrageously priced although Alaska tends to be more expensive. Read Less
Sail Date September 2019
After booking a cruise with Norwegian Joy on her new itinerary to Alaska, I obsessively read the reviews on this site and others. Yes, the beginning reviews were not so great, but then got better, so I worried less. However, my husband and ... Read More
After booking a cruise with Norwegian Joy on her new itinerary to Alaska, I obsessively read the reviews on this site and others. Yes, the beginning reviews were not so great, but then got better, so I worried less. However, my husband and I personally had nothing to worry about since the incredible staff in the Haven enclave took such great care of us. If you can, book a Haven suite...post-pone your cruise, save your money and book a Haven suite! The enclave included an indoor pool, hot tub, outdoor sun deck with two additional hot tubs, two lounges, a bar, an observatory, a library, concierge, and of course the wonderful Haven restaurant. Within this peaceful place we experienced the awe of Alaska. I was simply overwhelmed by the personal service the staff gave us. They all, always greeted us by name, knew our drink preferences, went out of the way to indulge us in any way they could, think...bowlfuls of gummy bears and peanut M&M's in our room, not once but four times. The head concierge came to each specialty restaurant and searched out his Haven people to inquire about our experience and to make sure it lived up to his standards for each of us. These wonderful people smiled, laughed, conversed and even sang. They were fun, interesting and incredibly professional. They work so very hard to give each person an ideal cruise experience. Having just gushed about our experience, I will have to say that I can very much understand people's comments concerning the rest of the ship, and unfortunately the staff. When we emerged from our fantasy Haven-land the crowds were very apparent. Several times I walked the ship and looked around the shops, restaurants, bars, deck 15 Observatory, and buffet. All were very crowded and very loud. It's understandable since the approximately 3600 other passengers were left with very little inside space. The layout of the ship felt cramped and dark with the exception of the Observatory and some bars. The two "atriums" were small and felt closed in by the floors above and/or below. It was so apparent that this ship, with the exception of the Observatories, was not planned with Alaska in mind. When you have that many people crowding in an inside space because of the cold outside, you are bound to have stress and tension. That, in my humble opinion, is not the way anyone should experience the incredible awe and wonder that is Alaska. As a result of the overcrowding, many of the staff were not happy and it showed. The one time I inquired about the general library hours at guest services I got a pretty much a sneer when I asked why they were only open two hours a day. In the Brew House District bar, which we enjoyed all the great beers, we never got a smile or even eye contact when we ordered at the bar though there were only two other couples in the entire place. The service in the specialty restaurants felt rushed and very impersonal. But it was easy to see why since they were soooo busy and crowded. Many staff members I met were polite and professional, yet the ones that weren't unfortunately stand out. I know they all work so hard, get little sleep and must also be overwhelmed by the noise and crowds. I just wish that at dry dock Norwegian execs would have made the decision to have fewer cabins and thus a smaller crowd for the sake of their customers and staff. I will say that while I believe Norwegian Joy is the wrong ship for an Alaskan cruise, if you cannot afford the Haven, it is probably just fine for a warmer climate cruise. I love the thought of dining and having drinks on the Waterfront overlooking a warm sea, but this outdoor space was truly underutilized in the cold weather. Again, my true appreciation and respect to the marvelous staff that took care of us. After thirty cruises my Alaskan adventure in the Haven was absolutely the best. Read Less
Sail Date September 2019
Alaska was a bucket list trip for my mother and father. Unfortunately, my mother passed away and my father is starting to lose mobility. So, this was a very important trip for my sister and I to take with my father, and Alaska did not ... Read More
Alaska was a bucket list trip for my mother and father. Unfortunately, my mother passed away and my father is starting to lose mobility. So, this was a very important trip for my sister and I to take with my father, and Alaska did not disappoint. The embarkation went smoothly, we were on the ship by 11:30 am which is a very impressive turnaround time. The ship is amazing as always. NCL ships tend to have a very similar layout, so I already knew my way around the 19 deck (20 if you include laser tag) floating luxury hotel. On the Joy they also have Galaxy Pavilion which is a virtual reality arcade. I walked around it with my sister and it seemed really interesting and an unique idea for a cruise ship. Spice H20 has a huge hot top much bigger than their other ships. Of course, I was most impressed by being able to sit in a hot top while staring at glaciers. The dinning I have mixed views on: Buffet: Convenient, easy to grab something quick, great for an easy breakfast, the omelette station is good for getting fresh eggs, but the food did not really stand out. Observation Lounge: Great place for getting a snack! The first day I had a spinach focaccia bread that was delicious, I kept going back hoping they would have more, but it was only there the first day. Surprisingly, the deserts they had there were different than the ones at the buffet and better! If you like carrot cake look for it at the observation lounge! Local: Their appetizers are great; they have a Greek watermelon feta salad that's good. Their burgers are burgers and a bit over-cooked to my taste (I was surprised that they did not ask me how I wanted it) Taste/Savor/Manhattan Room: Their main dinning is good. Their steak/beef menu options are nothing to write home about. (Granted I have to take into account that I may have been a bit spoiled by my first two nights at specialty restaurants) I was however impressed by their appetizers in fact one night I order 3 apps instead of getting an entree. Their deserts were fabulous! NCL knows how to do desserts across every restaurant that they have on board. Temppanyaki: Was spectacular! The show was good, the fried rice and vegetables were good, but most importantly the filet mignon melted in your mouth. This restaurant is a must! I love hibachi and NCL out does most if not all of the hibachi places I have been to. Cagney's: The service here was beyond compare. You can tell NCL takes pride in this restaurant! The steak was great and do not even get me started on how amazing the truffle mash potatoes were. La Cucina: This was my least favorite out of the specialty restaurants. It was good and better than main dinning (though the service was not anything special, and I had some great waiter in the main dining rooms that were more attentive) The burrata was my favorite part and the pesto gnocchi was also very good. Entertainment was pretty good. I really enjoyed elements it was different, engaging, and had amazing special effects, it is a must see! The performers were also friendly and fun! The game shows were always nice to stop and watch in the atrium, I love the shows that include guests, they are always funny, and a good time. There were some days that not much in the itinerary seemed interesting, but I grabbed some friends I met on board and started a game of cards in the observation lounge which was just as fun. Dan Dan the cruise director was great, and I really enjoyed him in late night entertainment. If you like dancing the social is the place to go however, I do have some mixed feelings there. For the most part the service was spectacular. However, I did have an unfortunate incident (which happened to be on my birthday) where a crew member yelled at me, then my sister and it caused my sister to get upset because she is shy and quiet. (Which made me more upset) The next day my sister ran the cruise critic and I met the officers. Martin Ivanov the general manager said to come with him to with any concerns, and without much detail I told him it was my Birthday and this crew member was a jerk and provided him with a picture of the crew members badge. I have to say both him and Ana Maria Malata really took care of me and helped make my birthday special, I was blown away. My cabin Steward was amazing I some how do not have a picture of his badge but I his name was Joevi (I probably misspelled that) He decorated my cabin and hand wrote a birthday card for me. I felt bad about making a compliant and was so impressed by the crew that I thought “whatever everyone has bad days.” Unfortunately, the second to last night at the 80’s party in the social. The crew member that I said was a “jerk” confronted me saying that I got him in trouble. (I am not using his name because I really do not want anyone to be in trouble) He might have meant well, but he was in no way apologizing and, even kind of threatened me, so awkward. I work in corporate management and it made me cringe to think of employee confronting a complaint/ threatening a client. It is a bit sad that I had to avoid a crew member on the ship, but at that point the cruise was almost over and I really did not want to be involved, I just wanted to enjoy my vacation. The rest of the crew was amazing, and I really hope if I go on another NCL cruise that I will not have to deal with an angry crew member, and that no other future passenger does either. Excursions: Juno: Canoeing/Glaciers Fun but there was no wildlife, they did provide rain gear which was a bonus Skagway: Kayaking Cold, but beautiful. I saw bald eagles, a bear, and tons of salmon! Ketchikan: Lumberjack Show/ Totem Park Lumberjack show was a bit cheesy but fun and learning the history of clans in Alaska through Totem stories was a cool experience. Glacier Bay: Not an excursion but still an amazing day on the boat. NCL opened the bow of the boat for close viewing, provided blankets, and even had an expert on board to talk about the glaciers. Disembarkation was well organized even though there was a line/wait to get off the ship. Read Less
Sail Date September 2019
First time cruising with Norwegian.. I would go again but I would not let them book my flights again. Getting off the airplane and to the ship was no problem for us. For our connecting flight in Atlanta we had to run so we wouldn’t miss ... Read More
First time cruising with Norwegian.. I would go again but I would not let them book my flights again. Getting off the airplane and to the ship was no problem for us. For our connecting flight in Atlanta we had to run so we wouldn’t miss our flight we literally got on board and they shut the door. My dad’s experience was not so great at 79 years old everyone at the airport for Norwegian was gone so he had to lug his own suitcase to the bus pick up area. He almost didn’t make it to the ship. He was so stressed. Going home our flights weren’t any better we had to sit in the airport for over 12 hours and having to stay awake for more than 24 hours not the best way to end the vacation. Onto food.. The buffet was good but in my opinion they could have switched up the food better and had more options. When we did get food from there it was cold. The free fancy restaurants were amazing and the food was great. While I liked the “freestyle” dining I did miss seeing everyone dressed up. They need better photographers on board most of our pictures were not taken well. While on board my card was de-activated this was due to the girl at the check in counter using my pass port to identify me which has my maiden name. This threw off all my information I had entered months ago when I booked the cruise. Then I had to prove who I was. The guest services lines were very long. My dad who is a smoker only had one place to go smoke all the way in the back of the ship on the 17th floor. Long walk for all the elderly smokers on board. Getting off the ship at each port was a breeze and each port was amazing… Our excursions was amazing as well. Getting off the ship was a nightmare a lot of mad people being told different things as to which line to be in. Read Less
Sail Date September 2019
I'm so glad we went despite some of the negative reviews. I have not one complaint! Although every trip has a snag or two, I just don't sweat the small stuff. We loved our mini suite. Yes, it may be as big as other ships suites, ... Read More
I'm so glad we went despite some of the negative reviews. I have not one complaint! Although every trip has a snag or two, I just don't sweat the small stuff. We loved our mini suite. Yes, it may be as big as other ships suites, but it was certainly big enough The larger bathroom with the nice shower was great! The room steward was nice and friendly and we were obliged in every request I read lots of complaints about food before we left but I thought it was excellent. So many choices we didn't hit them all. We could find something 24 hours a day. The bars were great! We had the drink package and felt it was well worth the money. I'm not even a big drinker but 7 days I sure put some away and it was worry free. Some people I met did not have the package and regretted that in about day 5. The excursions were well organized and we had a great time on each one. We had the sea plane excursion and it was canceled due to weather. Once again, although disappointing i just didn't sweat it. We just picked something else and I was happy I could go on and on but I just feel if everyone could just relax and remember the staff are trying to please about 4000 people at once it brings things into perspective. You may encounter that one crew member that isn't as friendly or helpful as they should be but that is just a one off. Don't sweat it, find someone else to ask Read Less
Sail Date September 2019
This is my first cruise so I have nothing to compare it too but we had and amazing room, the ship was beautiful and there was a ton to do and see. Getting on the ship was painless, we were in a concierge suite so had priority ... Read More
This is my first cruise so I have nothing to compare it too but we had and amazing room, the ship was beautiful and there was a ton to do and see. Getting on the ship was painless, we were in a concierge suite so had priority embarkment and got on the ship quickly. We were able to schedule meals and entertainment quickly so we were able to relax and start enjoying our trip right away. Our cabin was great, we were in a Concierge Family Suite with balcony and it was a great room - lots of space, comfortable bed and big balcony. Our room steward was friendly and did a great job keeping our room clean and tidy. We ate at both the complimentary and specialty dinning. We also had the option to eat at La Cucina for breakfast and lunch as perk of out concierge suite. Overall the food was anywhere from good to great. Most of what we ate at the complimentary restaurants was pretty tasty and the service was always good, although felt a little rushed (understandable as there are lots of people who need to eat). La Cucina for our breakfasts and lunch was great the food was very good and service was wonderful. For out specialty dinners we ate at Cagney's, Food Republic, Le Bistro and Q. Cagney's and Le Bistro were very good - Cagney's had the best service and ambiance but Le Bistro had the best food. Q was pretty good and kind of a nice change of pace from the other food on the ship; the service was fine but perhaps the least consistent. The service and food republic was great and the food was ok but if you regularly eat asian/Japanese food will probably find it underwhelming flavor wise. There are lots of great bars and lounges on the boat. I personally liked the A-list the best and trying the mojito's at the mojito bar the most fun to drinks to try. There is a ton to do on the ship but we didn't take part in a lot of it. I enjoyed doing morning trivia, getting a chai latte and hanging out in the observation lounge, we did a painting class that was fun, I tried out the water slide it was cold so no lines, I got a pedicure with the most amazing view of glacier bay, we saw a comedy show that was quite funny and did two wine tastings. The sommelier was fantastic and learned a lot about wine and champagne. We didn't plan and excursions and they only one we were interested in was sold out (we waited until the last min so our bad) so just wondered around the ports. Juneau and Skagway were beautiful but nothing really to do but shop without going on an excursion. Ketchikan seemed the most interesting to wonder through and I really enjoyed walking around the Salmon Run. Glacier Bay was extraordinary. Elevators can get pretty jammed up if you want to take an elevator at the front of the boat but the ones at the back were almost always easy to get on. Out cabin was as far as you could go forward on our floor so it was a bit of a trek but generally easier. It was a great vacation and would do it again. Read Less
Sail Date September 2019
I picked the Norwegian Bliss, because it was a new ship and NCL was recommended to me. The embarkation in Seattle went smoothly (we were on board by 11.30am), we were given access to our cabin by 12.30pm and all our prebooked excursions ... Read More
I picked the Norwegian Bliss, because it was a new ship and NCL was recommended to me. The embarkation in Seattle went smoothly (we were on board by 11.30am), we were given access to our cabin by 12.30pm and all our prebooked excursions vouchers and the on board credit, was waiting for us in the cabin or on our account. The things NCL got right - Bliss is beautiful inside. Our cabin (Balcony deck 10) was a good size and we had plenty of storage space. It was clean and comfortable and there is toiletries in the bathroom. Most of the staff are friendly. NCL need to Address. The excursions are over priced and badly organised (plus they get dearer, nearer the cruise date). We were asked to meet in bars, resturants or the theatre, but it didn't help as we still had to get off the ship in the normal way - so the coaches were often late leaving and we had the trip time reduced. When I wanted to change my original excursion choice, I had to pay for the new one and wait for a refund ( I was told 5 days to get my money back) it took three weeks because the reservation team cancelled the excursion and didn't tell the accounts team to refund. I found this out, because I had to nag to get my money back on two sperate occasions. We spent more time at sea than in the Alaska inside passage or on shore. Due to a storm in Skagway and the ship leaving port seven hours late - we had our shore time in Ketchikan cancelled the night before we were due to dock. The reason we were given was bad weather, but a Holland and America ship, which was also struck in Skagway with us, still managed to dock on time in Ketchikan. The storm we were told we needed to out run, was just heavy rain. Passengers who had private bookings lost their money, but NCL refunded the passengers who booked with them. The worst bit is that some staff were warning passengers that Ketchikan was cancelled hours before the captain told everyone else and this wasn't the first time this port of call had been cancelled. NCL gave us $4 each for dispointment and refund of shore fees, which is a joke. The plus side for NCL is that the seven hours we lost on shore and they kept us at sea, allowed them to open the casino and on board shops, so they could recover the revenue from struck in Skagway. Especially as we were on slow and slower speed to Victoria, so that the Holland and American, came out of nowhere, overtook us and we lost sight of them really quickly. One of their guests asked us why we were on stop mode. Most of the time NCL docked away from the main town area, so Passengers had to pay for the shuttle buses to get anywhere and when you were on the trips, you were rushed,so you didn't get to enjoy what you had paid for. Victoria was four hours at night, Juneau and Skagway are full of the shops belonging to the cruise lines. Glacier Bay was really beautiful, but for me - we spent two much time there. NCL like to charge you multiple times for the same things - pay for meals, then the speciality meals and two restaurants also charge you an additional fee. Tips,Tips and more Tips. for instance they charge $14.99 ($18.99 Haven and Suites) per person, per night. But what they don't tell you is that they will remove the fees if you ask. (So if they charge you - ask on the last day for the full charges to be removed). But some people didn't know and paid this bill in full. You even have to pay $7.95 for room service and in our case it took over an hour and after we chased room service the food was delivered but it was stone cold. They don't offer many changes to see the shows (Jersey Boy and Six was good) and the spaces are limited - so book ahead. Likewise with the speciallity restaurants, as there isn't as many bookings available. The main dinning area is always really busy and while you can get a table, sometimes it is more luck then organisation,but the staff are good at removing old dishes. The traven is always slow and you often get your drinks after you have eaten your meal. No free indoor pool on Bliss, so unless you book a spa room, suite or Haven cabin you need to pay $200 for a weekly spa pass (You cannot get a daily one) or use the outdoor pool on the top deck - Well Planned for Alaska. Passengers on my cruise, had a number of issues - didn't feel the food was any good, ( I found it ok, but most of the menu doesn't change daily). No quiet areas on Board, bad organisation, not enough shows in the evening. Lastly we all felt like we were being feeced by NCL. I don't feel that I had value for money and I cannot see me rushing to rebook. Read Less
Sail Date September 2019
This was our honeymoon. My husband and I flew into Seattle 3 days early. Rent a car and travel to the Boeing plant. Worth the trip! Stayed at the Westin, nice hotel. Ship The ship is gorgeous, and feels brand new. From the dining ... Read More
This was our honeymoon. My husband and I flew into Seattle 3 days early. Rent a car and travel to the Boeing plant. Worth the trip! Stayed at the Westin, nice hotel. Ship The ship is gorgeous, and feels brand new. From the dining areas to the deck layouts, it all feels very modern. Common areas are spacious but the elevator situation, especially forward, leaves a lot to be desired. Cabin We were in a minisuite. Don't bother the upgrade from balcony. Unless you both are size 2 or below, there in no way youll ever need both sinks. Shower was decent. Dining If you are used to lobster at sea, or are expecting crab legs at some point in Alaska, you might want to rethink this. Food was middling but by the 3rd day, I found myself eating the same things over and over again in the complimentary dining. Cagneys is an overpriced steakhouse, La Cucina had some of the worst Italian food I've eating, and Teppenyaki, while good with large portions, is the same thing you get everywhere else. The District has a decent craft beer list, Maltings does whiskey flights, and the Observation deck is the place to go for a Martini. Entertainment/Activities Are you over 60? You'll love it. Under 10? Totally a blast. 11-59? Get ready for some long times in your cabins. Who really buys art at sea? Who honestly wants to learn napkin folding? Who needs Chinese tshirts at 4 for $40, when the next day everything is 60% off? Silent disco? Deserted. The shows do sell out, though I am not sure why...middling performances at best. And attend the comedy club at your own risk. Are you not a straight, white male age 18-49? Get ready to be offended. Service Service was great. Most passengers treat them like servants, and it took 3 days til I heard another passenger even say thank you. Shore Excursions Plan your own. Rip off for what they charge. Take the Juneau city bus to the glacier ($2) and hike 1.5 miles to the visitor center. Rent a car and go explore. Whales are in the harbor...no need for whale watching. Skagway is a ploy to sell you something...anything. Do not expect cheap king crab prices ($35-70 a leg). I do recommend Klondike Brewing Company, and at 9th and Alaska, hit up Skagway distilling. Excellent vodka and gin. Glacier bay is spectacular. Ketchikan was closed due to wind. Dont even get off the boat in Victoria. You have time to walk into town and walk back which is 5 miles round trip. Overall, if you want to see Alaska, fly into Juneau and spend a couple days. The fly into Anchorage, rent a jeep and go exploring. This cruise is nothing more than a ploy to gouge you for money at every turn. Read Less
Sail Date September 2019
We chose this cruise because an "expert" told us this was the best way to see Alaska. We disagree completely after this experience. The actual ship itself was beautiful as we know it was just about a year old. Booking was not ... Read More
We chose this cruise because an "expert" told us this was the best way to see Alaska. We disagree completely after this experience. The actual ship itself was beautiful as we know it was just about a year old. Booking was not clear and seamed like everything was "extra" which is odd for a typical cruise. Once booked at not the best price by any means, the process from there of checking in etc was not as clear as it should be. Embarkation was smooth as possible. Disembarkation for each port was awful. No clear communication of what the plan was, they called everyone at once vs floor by floor so it was long lines, slow moving and a complete fire hazard. If we actually had to get off the boat for an emergency, thank goodness we didn't, it would be a disaster. The fact they only had one door open for thousands of people to exit was mismanagement. The staff had contradicting directions and operated like they've never done this before. Final disembarkation was a cluster as people didn't understand the tag system, when they needed to get off, where the luggage was going to be etc. I honestly felt bad for 1/2 the travelers because they were foreign or elderly and purely lost. Dining was fine as we didn't get the upgraded dining packages. Probably the one area of our experience that was on par with expectations. Entertainment and activities were interesting. The shows were the best experiences on the ship. Pure talent but again lack of organization having to reserve or not, letting people in or making them stand in lines etc. Activities were odd but overall not thought out. Everything on the deck didn't have the space for people to participate. Everything in the atrium seemed like again it was their first time doing it. The music acts were fabulous. Anything without the actual cruise staff was great! Service was spotty as there was no consistency in messaging. We ended up paying $300 each to have entry to the spa and while that is a ridiculous price for what we got, it made the trip bearable. I book groups into hotels and cruises for a living. I would never recommend this cruise to a client. Read Less
Sail Date September 2019
We chose to cruise Alaska on this ship to experience a 'big' ship with all it had to offer: go carts, laser tag, water slides, broadway style shows. We are all experienced cruisers but had never sailed on a ship this size. ... Read More
We chose to cruise Alaska on this ship to experience a 'big' ship with all it had to offer: go carts, laser tag, water slides, broadway style shows. We are all experienced cruisers but had never sailed on a ship this size. There are positives about this ship but more negatives. First and foremost, there are not enough public spaces. As there were six of us, we were always looking for a place to have drinks before dinner or, just to get together somewhere during the day for a a visit. This was a most difficult task on this ship. All the lounges were full before dinner and often during the day as well. The Observation Deck is spectacular but you have to get there early in the day to secure a spot as so many people stake their spot for the entire day! This becomes very obvious when you see staff bringing in hundreds of folding chairs into the Observation Deck. The lounges are mostly full. And, even if you do find a lounge with seating for six, it's nothing to write home about. The lounges on this ship rarely offer an outside view and are mostly very noisy. Nothing like the quiet spacious lounges with views that we're used to. Additionally, the Maltings Whiskey Bar on Deck 8 has a cigar smoking lounge beside it but because of inadequate ventilation you can often smell the smoke from this lounge. The same with the Casino on Deck 7. Smoke smells from their smoke room permeate throughout most of the public areas of Deck 7. We weren't always looking for room for six as often there were just two or four of us looking for a lounge. There was space in the outside lounges like Margaritaville, and the Pool bars and the Waterfront (which is lovely when the weather is nice) but it's cold up there in Alaska and, like the Waterfront spaces, these are weather dependent. In a nutshell, there just aren't enough nice quiet lounges or public spaces. Now for the food. We did not like the food on this ship. It's not a bad thing, but it's probably the only cruise we have ever been on that we either didn't gain and probably lost weight on! The food was plentiful, but not tasty. We ate in the specialty restaurants and were disappointed. We were also disappointed with the Garden Cafe buffet. To be fair to the ship, we never experienced breakfast and maybe that was their best offering! Overall, however, we would have to say it was the worst tasting food we have ever had on a cruise ship. By the end of our week we were looking forward to Q Smokehouse thinking that they couldn't really mess up ribs! Right? Wrong! The ribs themselves were OK (if you put enough sauce on them) but the sides were actually inedible. Why would any restaurant present you with four ribs on a huge platter and then place four tiny little sides in tiny little metal dishes on this huge platter? The platter looked absolutely bare! But worse, the sides were so bad! The coleslaw was flavourless, the beans so bland, the pickles awful and I can't remember the last side because I couldn't bear to try it! It seems the Executive Chef does not oversee the food or taste it. There is absolutely no food quality control on this ship! And if there is, they need a new taster! The best meal we had on this trip was at the Seattle airport! The internet. We took the internet package but should have received a refund. It didn't work for a day or two because of bad weather (we think) and when it did work it was soooooooo slow! It took an hour to download our (small) local newspaper. We had to buy more internet time just to have a paper to read. No game playing, no responding to emails (just reading them) and still we were out of time on our package. The ship did offer a Superior Package with a quicker download speed but having spent what we had already, we felt it should be more than enough for just simple email and newspaper downloads. We've never run out of Internet minutes before, even on much longer cruises from just as remote places. This ship stands alone! Guest Services was not really a service, and NCL should be well aware of this given the lines in front of Guest Services snaked down the corridor! Once you got to Guest Services, you were lucky if you got someone who actually understood what you were saying or cared about what you were there to discuss. We didn't get lucky! The Spa area floor is extremely slippery in spite of the fact that a staff member is constantly 'squeeging' it! This is around the Thermal Pool and Sauna area so beware. Also the Sauna is coed, you may prefer it, but we didn't. We did like our cabin, which surprised us as it was the smallest cabin we have ever cruised in but it was so well planned that there was room for everything, plenty of storage, nice vanity/desk layout, great washroom, and the TV was well situated and one was able to swivel it. Also, the ventilation was good and the bed was comfortable. We had a Mini Suite on Deck 8 and it was nice. The Lectures by the Park Rangers while cruising Glacier Bay were excellent. We appreciated the decisions the Captain had to make in regards to missing a port because of bad weather however, when we missed our port stop in Ketchikan, we fully expected to either sail into Victoria early (as there was a berth open at 2PM) or at the every least, be right on time. As it was, we were allowed off the ship at 8:30 PM and asked to be back on the ship by 11:30! Three hours in the nicest port of the cruise! All the other ships that we saw were there for at least 5 hours and often more. This ship spends far too little time in Victoria! Even their original schedule of arriving at 7:30 (which was adjusted to 8:00 PM prior to sailing) is too little time in this port. One should look closely at their port stop schedule, particularly in Victoria before choosing this ship. We were very disappointed. As a group, we enjoyed our time together and it was interesting to discover what a mega ship offers as we have always sailed on smaller ships but, having tried it once, we will not be trying it again as there was nothing that would entice us back such as good food or nice public spaces or an Observation Deck we could actually find a seat in. Having said this, if the weather is good so that you can enjoy the pool areas, waterslides, go carts and other outdoor areas and you have young children, it's probably a good ship for you! Read Less
Sail Date September 2019
For the price NCL Bliss it's really not worth it. If your a smoker don't go on this ship. If you're older and looking to really just relax and don't care about much more this is the ship for you. First the very ... Read More
For the price NCL Bliss it's really not worth it. If your a smoker don't go on this ship. If you're older and looking to really just relax and don't care about much more this is the ship for you. First the very back of the boat bar on the 17th floor is tje only place to smoke. If the casino is open that's the only secondary place. The casino wasn't open much so your stuck. The only restaurant that was good was the ocean blue restaurant. It's a specialty dining and it's worth the price. The rest of the specialty dining restaurants were horrible. Maybe a c- at best. The buffet and the regular free places were crap. For the expensive price I'd rather go with any other cruise line. On a brighter note if relaxing and not doing much is your ideal trip then spend then this is it for you. The casino was closed most of the time. Crazy part is Norwegian cruise line charges a hefty fee for bottle water and a flat fee for room service. They nickel and dime you for everything. We had the specialty dining and unlimited drinks package but no water. That's crazy and it's a big RIP off. I will never cruise with them again ever. I spoke to ayu least 30 other couples and they feel the same way about three good and the ship. Ultimately it's up to you but my advice is go on another destination and cruise ship. I paid 7k for my family but I met other families that paid 23k and hated it. Read Less
Sail Date September 2019
We chose this cruise because we were going to be in the Seattle area the week before and it was our 50th wedding anniversary. Our second cruise in 2019. The other cruise being on another cruise line, OCEANIA Over all I would give the ... Read More
We chose this cruise because we were going to be in the Seattle area the week before and it was our 50th wedding anniversary. Our second cruise in 2019. The other cruise being on another cruise line, OCEANIA Over all I would give the Norwegian bliss a C+ We had arranged a excursion in the port of Ketchikan and due to high and rough seas we were not able to get into port. I know that the cruse line can not be accountable for the weather, but the same ship (Bliss) didn't make it into the same port the week before for the same reason, but they were willing to take our money when they knew the same thing might happen again. They also offered a NIGHT Bus excursion in the city of Victoria BC, what were we thinking?? at night in a dark bus you could hardly see the totem polls that the driver was pointing out. I guess that one is on us, but why would you offer such a excursion? The food was ok, but not great, no laundry available for passengers unless you were willing to shell out, I believe it was $15.00 per bag. I did enjoy the race track on deck 16 and wish I had gone more than once. I was told that you needed to book early as it fills up fast, didn't find that a problem. We enjoyed the musical Six on the ships stage, However we missed the musical Jersey Boys as we missed the 10:30 performance. Read Less
Sail Date September 2019
My wife and I have done seven cruises and six of them with NCL. This was such a mixed cruise. One one hand, Alaska was amazing and the ship was great. It was nice, clean and the layout was great. The observation deck was really comfortable ... Read More
My wife and I have done seven cruises and six of them with NCL. This was such a mixed cruise. One one hand, Alaska was amazing and the ship was great. It was nice, clean and the layout was great. The observation deck was really comfortable and even the Garden Cafe seemed to be upgraded and comfortable. Glacier Bay (which is the primary reason for going) was well organized and the captain slowed the ship down to a crawl and spun the ship around so everyone can have time seeing the glaciers and get their photos at a comfortable pace. It created a very relaxing time in which we gathered in our families state room and spent the time together on the balcony. The reason for the 3 stars was because it felt disorganized and at times poor service and food. For example: Our checked wine took four requests and two trips to the service desk to get, laundry took three requests, Ice sometimes took multiple calls and food timing was way off (I was served beffore my wife several times). The food was probably the most disappointing aspect of the cruise. We are not foodies but I have always considered NCL as having above-average food and occasionally amazing food. This trip I had a couple good meals, many average meals and a couple poor meals (dry chicken, overcooked fish, tiny portions etc). Overall it was a good cruise because of the destination and the company we brought with us. However we may not do NCL, it seems like they lost many of the personal touches that we have had in past cruises. Read Less
Sail Date September 2019
The ship was very clean and the staff were very friendly and helpful overall. The food in the buffet was usually cold and bland, sometimes inedible. It was incredibly busy up there and difficult to find seating. Other complementary dining ... Read More
The ship was very clean and the staff were very friendly and helpful overall. The food in the buffet was usually cold and bland, sometimes inedible. It was incredibly busy up there and difficult to find seating. Other complementary dining was fairly bland as well. The speciality restaurants were much better and if I cruised with NCL again I would only dine there. However, I don’t think that you should be forced to pay extra for a decent meal, the food that is included should be edible as well. The temperature on-board was too warm. Entertainment was very good. Jersey Boys was high quality and the female comedian was excellent. I avoided most of the “activities” on-board because they were just an excuse for staff to try to sell things. I often felt that I was on a week long timeshare info session being bombarded with up selling. Nothing is free on NCL. The spa was the worst and I knew what to expect going in but I was even surprised. I went to a “hair show” where they were supposed to talk about hair health, the best cut for your face shape, etc., and give away a free cut and style to one of the attendees. They jammed 8 of us into a corner and a very rude salon worker came out and said he specialized in hair loss and they scheduled the wrong time for the hair show so he’d be talking about that instead. We were trapped in the corner for 40 minutes as he tried to sell his special $3600 hat to us. None of us struggled with hair loss. He said he would give us a free consultation but told us repeatedly not to waste his time. He was rude to one 17 year old girl who seemed disinterested during his lengthy presentation and asked her to repeat what he had said and clapped in front of her face. I was so mad when we were finished because he wasted 40 minutes of my time. I felt that I couldn’t leave because I was physically squished into the corner and because I find confrontation uncomfortable. Also, there was no giveaway for the cut and style and I wanted to see a hair show. It was a complete scam. I complained to the manager on the phone afterward and she said there was confusion about scheduling. I explained that the employee was aware that wasn’t what we were there for but he went on with his high pressure sales pitch anyway. She said she could offer me a consultation for my hair but after that experience and having now complained I was not comfortable going back. Also, someone who went to the session was entitled to a free cut and no one got one. I wouldn’t have even cared if I didn’t get it, but if you promise something like that you should follow through. Other activities like bingo were extremely overpriced for the amount of prizes given away. One package was $60 and the bingo jackpot was just over $100. That’s outrageous. You have at least 200 people buying tickets between $30 and $60, that’s a minimum of $6000-$12000 and your total prizes are $600? Not to mention that the cruise staff took forever calling the numbers so that they could sell you more stuff in between. It was painful, not fun. The atrium being where most activities were held seemed like a poor design to me. There wasn’t enough seating there and it was very loud. Again, most of the “activities” were cheesy or a way to sell stuff, but even if it was something I was interested in I would avoid it because the space was uncomfortable. Also, the service counter and other desks were in the same area and it was impossible to hear them when you needed help. Overall the cruise was good. The new ship was still in very good condition which was a huge plus and it seemed clean and well maintained. I just wish that I didn’t feel like I was being nickelled and dimed every step of the way. I knew that about NCL going in but I was worse than I anticipated. Read Less
Sail Date September 2019
We did the 7 week cruise to Alaska out of Seattle. We had a very diverse crowd (an 80 year old woman who needs a wheelchair/cane to get around for distances longer than one minute, a 60 year old woman who also had a difficult time walking, ... Read More
We did the 7 week cruise to Alaska out of Seattle. We had a very diverse crowd (an 80 year old woman who needs a wheelchair/cane to get around for distances longer than one minute, a 60 year old woman who also had a difficult time walking, a 32 year old male, and a 22 year old male) and overall found that the cruise had plenty of activities to suit everyone's needs. We cruised at the end of September, so there wasn't a lot of children; just a few infants here and there. While the cruise was fully booked, it never felt extremely crowded except on embarkation day. But once everyone found their spaces and got into their routine, using the elevators was no problem. Overall, we found the people on-board to be extremely friendly. The cruise staff somewhat varied. Some of the staff cared A LOT and it showed, others couldn't be bothered. But for the most part, all of the interactions with the staff were pleasant. You can tell that this boat was made to be in Alaska. If you're sailing that itinerary and there isn't much to do outside due to weather, show up to any place indoors 20-30 minutes early to get seats. The observation lounge gets very crowded (as you probably would assume); however, once you find a seat it does not feel crowded in there because of the way everything is sectioned off. The hard part is finding an open space. We saw "Six" and "Jersey Boys" on the ship. Both were excellent! I am a HUGE fan of "Six" and saw the original run on the West End. The girls did just as good as any of the West End performers. We also saw the Prohibition Show which was also very good. Make sure you get there EARLY to get good seats, and be prepared to be called out by the performers! If you don't want to deal with people who are already drunk, go to the earlier performance. But you will receive 5 FULL cocktails - definitely worth the up-charge.Overall, the boat is easy to get around for the most part. If you are traveling with people who need assistance walking, it may take a bit longer to get somewhere, but it is doable. Moving on to food and drinks, this is the only reason I would give this cruise 4 stars rather than 5. While all of the food on board was EXCELLENT (you have to try the teppanyaki and the French restaurant!), there was often times gaps between when you can go eat - especially between breakfast and dinner. For example, most places stopped serving breakfast around 10 am and would not start serving lunch until noon. That just doesn't make sense to me. Especially for a cruise line that claims "freestyle cruising." The buffet shuts down lunch at 3:30 and does not reopen until 5 for dinner. The main dining rooms are closed between 1:30 and 5. The only places that seemed to fill the gap were Food Republic and the Local, which is supposedly open 24 hours a day but even then still closes for small increments. I understand that kitchens need to prepare for the next meal, but again it just doesn't make sense to have those gaps on a cruise. So with that being said, plan your meals ahead of time. The drinks on board were good, make sure to try all of the bars to find that one bar tender you really like. Drink service was hit or miss. Sometimes waiters were eager and taking your order, sometimes you had to give up waiting and walk up to the bar and order. All in all, it was a great cruise! I would definitely recommend it. Read Less
Sail Date September 2019
Wanted to see Alaska and this cruise was recommended. The ship is huge and beautiful. I have never seen anything like the observatory on deck 15. We wanted to hang in this area more, but it was hard to find a space to sit because so many ... Read More
Wanted to see Alaska and this cruise was recommended. The ship is huge and beautiful. I have never seen anything like the observatory on deck 15. We wanted to hang in this area more, but it was hard to find a space to sit because so many people were there. Our cabin was better than expected. There were plenty of places to eat and a variety of food was offered. We had the prepaid beverage package. This package is a must for anyone who drinks alcohol. The entertainment on board was good.Roberto and Alex were great but I would have like more activities to be offered and more diversity among the entertainers. The highlight of the entertainment was the dance battle competition.The service on board was top notch. The staff was always friendly and helpful. The shore excursions offerings were average. Disembarking the first day was not smooth at all. Family/friend groups were separated and ended up on different buses. Norwegian needs to work out a plan to assure groups stay together. On the next stop, the ship did make adjustments and getting off the ship was better. After going on an excursion the first day, there was no time to view the city/town, so we decided not to do an excursion on the next stop and see what the city/town had to offer. Kudos to Norwegian for offering the Port Valet service. Our luggage was picked up from outside our cabin the night before disembarkment, taken to the airport and we picked it up at our final home destination airport. Great service that was free of charge. Because we went to Alaska near the end of the cruise season there, Norwegian paid for our air flights. I would consider cruising with Norwegian again. Read Less
Sail Date September 2019
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