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Sail Date: September 2019
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the ... Read More
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the Princess Star were good. Compared to other cruise lines we have been on, we were not happy with the quality of the food on board. After attending and not happy with our late dining, We tried the specialty restaurant (Crown Grill). Even the food at Crown Grill was not up to the same standards as other cruises we've attended. We tried to eat off the ship as much as possible. We did enjoy the bar staff. As far as our cabin, we had a view (obstructed). I was nervous that the obstructed view would be a problem, but it was not at all! Every time we left the cabin, we came back to a clean room, which we enjoyed. The beds were very comfortable. The cabin was older and the drawers didn't work. The main problem we encountered was that our air conditioning did not work. The first night, my husband called maintenance twice and he waited until 1:30 a.m. and the maintenance crew never showed up. In the morning, we went to the front desk and they had a maintenance supervisor go to our room. He put a paper in front of the air conditioner vent and said that the paper was moving a little bit and felt that the air conditioner was working. They said that at the next port, if a guest does not embark, we can change rooms. We never heard back from the supervisor. But we did get a credit on our on board account for the inconvenience. We had to stay in the hot room for seven nights. Read Less
Sail Date: September 2019
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport ... Read More
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport to the hotel and Hotel to the ship. The embarkation was very fast of the ship through checking and security on board in 20 minutes from getting of the coach. Of the three cruises we have been on this was by far the fastest. Our cabin was on Caribe deck 502, it was small as was the bathroom, the balcony was large as was the flat screened 32 inch tv that overpowered the room, you have to be careful not to hit your head on the corner of the tv which i did on occasion. The queen size bed was very comfortable. plenty of hanger space and I liked the shelving unit too, incidentally the safe was not working. The washroom was very small compared to the other cruise ships we have been on. The shower is vey tiny, a word of warning be careful with the shower faucets, the number are printed on the shower faucet and cannot be seen from inside the shower, you can be badly scalded if you are not careful. To read the numbers you have to get out of the shower. Dining was the biggest disappointment of the cruise. We went to the Horizon buffet when we boarded the ship as our cabin was not ready, as we entered the buffet there are two sinks where you have to wash your hands, standing there was a crew member instructing you to wash your hands, I was impressed, as it was embarkation day the buffet was busy, after lunch we decided to explore the ship, we made our way the Atrium, seeking out the Library, we found it off the Atrium, it was a small library with 3 relaxing chairs plus numerous computers, in the entrance was a crew member to give any help to those who needed it to use the computers. Most of the action takes place in the Atrium, the noise was so loud the cruise director chatting on his microphone on the highest volume setting possible, the Atrium is like a long tube reaching up through the middle of the ship, with decks and lounges going off them, how can you concentrate in the library/Internet cafe is beyond me. You can always find the Atrium by following the noise. The lounges are the same quiz games dance lessons and other entertainment are in the lounges at one time or another. The quietest place we found was the Skywalkers disco and lounge, I spoke to several people up there, they had come there for the peace and quietness, but no drinks or coffee are available. We are not open until 10pm we were rudely told when we asked a barman. There was one more place for peace and quiet and that was the Sanctuary, I believe it was $40 a day each to use, very expensive to have to pay for a little peace of silence. We found the ship was noisiest on sea days when in port it was much quieter. Back to the Horizon buffet, on the sea day my wife was ill, I left her in the cabin to go for lunch, I found a table vacant at one side of the entrance, as I entered I noticed there was no one supervising hand washing, as I sat there eating I counted 50 passengers walking past the wash stations in 10 minuted. What is the point of me washing my hands, then going and using utensils used by passengers with dirty hands. On other surmise ships and the International Cafe servers serve your food no passengers are allowed to self serve. I would class the Horizon buffet as an health risk. When we booked the cruise we asked especially for a table for two as my wife is deaf in one ear and partially deaf in the other ear, she uses one hearing aid in the partially deaf ear. She gets confused when in a crowd of people at a dinner table. On our third evening we decided to go to the Amalfi dining room our designated dining room for the 7.15 dinner. When we were shown our table we were surprised that it was set for a table of 8, I mentioned to the waiter that we required a table for two, we were told rather abruptly no tables for two are in this restaurant, I had been down to the restaurant to make sure we had a table, but during the day it was closed. The waiter then crossed examined us asking who hadn’t we been down before and also where had we eaten, we ordered our meals and ate as quick as possible, we ate in the Portofino restuarant after that Entertainment, Princess does a good job when it comes to shows in the princess theatre. The entertainment was first class Service was good except for the dining waiter who might have been having a good day. We only did one Shore excursions, that was at Skagway, we did the White Pass railway. Which was fantastic. We are a senior couple of 70 and 75 no children. We wont travel with Princess again, I realize its a family oriented cruise line, the noise levels are far to high for us.especially for my wife who’s hearing aid is so sensitive to noise. The other cruise line we used before this one, is more suitable for seniors. Read Less
Sail Date: September 2019
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of ... Read More
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of college dorm fare. Shows were very good. The most annoying thing was the constant announcements of sales. Yes, they have to make a profit but sometimes it's the little things that make a customer feel special. It was exciting to receive a packet in the post with documents, luggage tags and great expectations of an upcoming adventure. Now you have to print yourself documents etc etc. Nice touch at the end of the cruise was the airlines luggage program. Bags whisked away not to be touched again until you land at your home airport. Note the Star is getting a bit long in the tooth. Showing some age, it gets hard to maintain a ship after 15 years of service. Read Less
Sail Date: September 2019
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine ... Read More
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine on a special balcony of the ship. Not so, you are supposed to have a balcony room for this feature (they really should include that in the ad) so we asked the dining staff how we could amend this and they rose to the occasion. We had our own private waiters, James and Nino, who set us up at table on the aft balcony of the ship and dusk. They kept our champagne glasses filled, they took photos for us and even shelled our lobster. They provided us with a night of amazing memories. Alan, our cabin steward was also amazing. The first day he knew our names and always greeted us with a smile, even took a moment to ask about our excursions or our experience. He made us feel like family, not guests. Read Less
Sail Date: September 2019
Celebrating 65th Birthday with an amazing cruise to Alaska was the trip of a lifetime. We started in Seattle with a tour of Mt. Rainier which was lovely. Perfect weather in Seattle. Embarkation was easy, efficient and smooth. We were ... Read More
Celebrating 65th Birthday with an amazing cruise to Alaska was the trip of a lifetime. We started in Seattle with a tour of Mt. Rainier which was lovely. Perfect weather in Seattle. Embarkation was easy, efficient and smooth. We were in our balcony cabin shortly after boarding, unpacked and joined the sail away celebration. Star Princess was beautiful. Dining in all the venues was delicious and plentiful, our favorite was Crab Shack and The Crown Grill, The buffet was delicious and plentiful with lots of seating. We never had a problem finding something to eat and somewhere to sit. The coffee in the buffet was very good. Our cabin steward William was attentive and responsive to our needs and requests. The entertainment on board was fun and just right, including the enrichment series. Very informative about sea life and the bounty of Alaska. The shore excursions were perfect, we enjoyed each activity in each Port. The Alaska Rainforest and Raptor Center where we saw Sitka the Bald Eagle was just amazing. Whale Watching and Mendenhall Glacier in Juneau was simply breathtaking and we got to see many whales, including Orca’s up close. The Skagway White Pass Railroad was absolutely beautiful. Victoria is a beautiful City and we enjoyed our chocolate experience at Roger’s Chocolates. The weather the first week of September was beautiful, with the only exception being the fog that caused us to not be able to sail into the Tracy Arm Fjord, Service onboard the Star Princess was top notch with friendly and helpful staff. We would definitely love to do another Alaska Cruise and love Princess Cruises. Can’t wait for the next Princess Cruise adventure. I highly recommend this Star Princes Alaska Cruise. Read Less
Sail Date: September 2019
Our suite was very spacious and very clean. The steward always had the room cleaned and beds made by the time we returned from breakfast. Before retiring for the evening the beds were straightened out and chocolate placed on bed. Loved ... Read More
Our suite was very spacious and very clean. The steward always had the room cleaned and beds made by the time we returned from breakfast. Before retiring for the evening the beds were straightened out and chocolate placed on bed. Loved the comforter Clean towels at all times and adequate soap was supplied. The cabin had two glass double doors along one wall. Great view. Balcony had two chairs and table and also two deck chairs. The food was excellent including excellent service. Lots of meal choices catering to any pallet. The waiters were kind, attentive and at times entertaining. They made you feel like part of a family. They went out of their way to make you feel special. Entertainment was great. The comedian on the ship was absolutely hilarious and rightfully received a standing ovation. The dancers performed like professionals. Alaskan scenery was breathtaking and I recommend the Ketchikan Duck Tour. Embarkation and disembarkation was well organized with minimal waiting times. There were plenty of people guiding you through. Lovely Cruise. A must! Read Less
Sail Date: September 2019
It was arranged by a local bus tour company and it was a dream of mine. My husband and I decided that life is too short to sit around waiting for the lottery. The ship was awesome and our cabin was comfortable and clean. The bed was very ... Read More
It was arranged by a local bus tour company and it was a dream of mine. My husband and I decided that life is too short to sit around waiting for the lottery. The ship was awesome and our cabin was comfortable and clean. The bed was very comfortable as were the pillows. The dining was an experience in different tastes and an awesome and overwhelming journey. It was prepared well and it allowed us to experience different foods i.e. ate escargots for the first time and they were delicious. Anyone who said they were bored just were not taking advantage of what was available from bingo, bible study, casino, crafts, exercise, comedy acts and Broadway acts, etc. We also went on shore excursions in Ketchikan, Juneau and Skagway and they were all fun in their own way, Saw a good deal of country, spoke with many people and it was truly an awesome experience. The steward, Reinir was just a lovely individual who worked hard but was very genuine in his dealings with us. No phoniness about him. He was very good at giving us advice and directions about things on the ship and what was available. In the dining room we had Rhoderick and he guided us in an adventure in dining. Ate a variety of meals and they were second to no one. The chefs knew their way around a kitchen and the blends of flavours they used were out of this world. We ended our cruise in Seattle but prior to that we were in Victoria BC Canada. We arrived at 7 PM PST and it was beginning to darken soon after we embarked on a shuttle bus and we walked to Chinatown. If we had arrived at 4 PM the excursions others had taken would have been enjoyed a bit longer because the main complaint from others was they couldn't see anything because of the lack of light. ALL IN ALL for hubby and I it was a tremendous experience. The weather at times was abysmal but it's September in Alaska,,,rain and fog were a chance we took and we did not get to the TRACY fjord due to the dense thick fog and that was disappointing but safety was a factor and I am glad the Captain went on the side of safety. Read Less
1 Helpful Vote
Sail Date: September 2019
This cruise was to celebrate my upcoming 70th birthday and that we did. All the excursions we took were wonderfully laid out with experienced guides. The only problem I had was the amount of walking involved both on the ship and the ... Read More
This cruise was to celebrate my upcoming 70th birthday and that we did. All the excursions we took were wonderfully laid out with experienced guides. The only problem I had was the amount of walking involved both on the ship and the excursions. The Star Princess is very large, with long, well lite, narrow hallways and several banks of elevators to move you from floor to floor. With roughly 2,600 passengers and 1,100 crew members on board, that is a lot of people moving around. Breakfast and lunch seating can be a bit difficult between 9:00 and 10:00am, so go a little earlier, when it’s easier to find a table. Sharing a table with someone you don’t know can be fun and interesting. You really need to go a few minutes early for the shows you want to see because, again seating fills up quickly. But the people I met and the adventures I had, created memories that will last a lifetime. I loved this cruise and may repeat it in the years to come. Read Less
Sail Date: August 2019
Chose this cruise to Alaska based on a recommendation from friends. It was so good the first time they cruised last year, they wanted to go again! After reading all the reviews here, I was concerned. But rest easy, this was a truly ... Read More
Chose this cruise to Alaska based on a recommendation from friends. It was so good the first time they cruised last year, they wanted to go again! After reading all the reviews here, I was concerned. But rest easy, this was a truly marvelous experience. I am not easily impressed, but Princess really sucks you into the experience! Room attendant, "Carl" remembered and used our names on day 2! Room was clean, bed comfy, bathroom as advertised. Enough space for a week for 2 in a room with a view (partially obstructed), nice t.v. with tons of relevant programming....and movies! Great pillows, comfy beds and linens. Lots to see on the ship and lots to do. I went to 3 trivia games! I missed the sled dog puppies, and was amused by the art auctions and bingo games. SO. MUCH. FOOD. Casual snacks, salads, sammies, and sweets (SF options too!). Dinner at the same time, same table, same server every night or casual dining, pick your time, smorgasbord of servers! And then, the buffet. Ooooo. The buffet!!! Ports were lovely. Every last one. Rented a car in Juneau to see Mendenhall Glacier. Fun! Friend in Skagway drove us around the City and then we took the Red Onion GoodTimes Girls walking tour of the City, by the gracious Daisey May Doya. Ketchikan is steeped in history... past the gift shops. Our only excursion was the Lumberjack Show. Very entertaining and fun. This beautiful city needed a little further exploration. Vancouver B.C. we didn't disembark. It was a late, short stop, at night. Coffee was very good indeed. I bought a coffee card for floofy coffee, and it was worth it. Didn't buy an alcohol package because I don't drink that much, but I did buy some drinks. Price includes tip but prices are the same as bars here in Oregon! However, the pours were different at each bar for the same drink. Ship had, luckily, smooth seas. Hot tubs and pools in working order and clean. But they close at 8:30 pm. Pizza, hot dogs, burgers, fries, chili, Cali-toast, street tacos, stromboli, on Deck 15 were.....FABULOUS. Crew always says hello. Ship was kept spit-spot and ship-shape constantly (but unobtrusively). Announcements could be challenging! Shops were great. What's up with Tanzanite??!!!! And, folks complaining about heavy sales pitches, it just didn't happen. Unless you went to a sponsored event. All in all it was a really great time. Glacier Bay and the weather, were awesome. Princess does a great job. So enjoyable. Just, please FIX THE OCEAN CONCIERGE program. You know what I'm talking about!6 Read Less
Sail Date: August 2019
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go ... Read More
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go there and eat, you will not be disappointed. The Casino was fun we won some and lost some but overall it was fun. The artwork was pretty, not my style but nice to look at. We got the coffee card, but could have done without it. The coffee in the Horizon was just as good and free :). Soft serve ice cream was perfect, my hubby's favorite. :) We had great weather, only rained in Juneau. We did a little shopping in Juneau. We did the train ride in Skagway, that was beautiful. I would go again! Glacier Bay was beautiful, so peaceful and relaxing, we did see a portion of the glacier break but did not get pictures.The Lumber Jack Show in Ketchikan was really cute and fun, great for the family! We did the Pedi-Cab ride in Victoria, BC, I recommend seeing the city this way. The stop in Victoria is short and Pedi-Cab makes it to where you see the whole city in 2 1/2 hours. So you still have time to shop if you want. Overall the best vacation we have taken in years. We are looking forward to our next cruise, I really want to got to New England & Canada cruise. Read Less
Sail Date: August 2019
we Really enjoyed this cruise. The food was great. The people were friendly & helpful. Best message I have had in years. We enjoyed the shows especially the comedian , I think Carlos. Enjoyed the magician also. Played some bingo and ... Read More
we Really enjoyed this cruise. The food was great. The people were friendly & helpful. Best message I have had in years. We enjoyed the shows especially the comedian , I think Carlos. Enjoyed the magician also. Played some bingo and some slots. Also went to my very first art auction. I won a piece. All in all we had a great time. Yes I would do it again. Our excursions were the best too. We stopped in Juneau, Skagway, Ketchikan & Victoria. We enjoyed every port from the tram in Juneau, the train ride in Skagway, the lumberjack show in Ketchikan & the bike ride in Victoria. We did a lot of walking but it was worth it. The weather wasn’t bad at all. No need for umbrellas. However, our last stop in Victoria was the best. What a way to finish the cruise. We got a ride from Ryan at Victoria Bike Rentals And Tours. They were right outside of ship. Our bicyclist was Ryan. Best bike tour I have ever been on. Very informative & educational. I fell I love with the little houses on the water. It was a wow effect. Visited the blue bridge & parts of town we never knew existed. A very beautiful city. A very clean city. I only hope it doesn’t change. Ryan was Very nice, polite and he cared about us. Gave us blankets to stay warm. Let us shop. If we were hungry we could have stopped to eat. Can’t say enough about him as a person. He knows his history. Would recommend. Just look for Ryan. It was worth every penny. Thanks again Harold & Carol Read Less
Sail Date: August 2019
What a rude staff with zero passion. They constantly seemed bothered by questions or assisting staff. The activities were very cheap and boring and they didn’t even have enough seats in the theater so people were standing on the ... Read More
What a rude staff with zero passion. They constantly seemed bothered by questions or assisting staff. The activities were very cheap and boring and they didn’t even have enough seats in the theater so people were standing on the side. The food is recycled multiple times and lack flavor. Very depressing 7 days that I used up as my “vacation”. They charged for every little dumb thing, like pizza room service has a charge and you spend $30 on bingo card but have to bring your own pen or buy a marker. What!? When the bathroom floor got wet this black “mold” came out of the door entrance. The gym had cheap equipment and most of it faulty. The hot tubs were barely working, barely lukewarm, and weak jets. It was like sitting in a puddle. I would never recommend this cruise ship to my friends or family, so upsetting! Read Less
Sail Date: August 2019
I had taken a Baltic Sea cruise with Princess last year and loved it so Princess seemed like a natural choice for Alaska this year. Big mistake. The ship, The Star Princess is older but this should not be an excuse to have filthy carpet ... Read More
I had taken a Baltic Sea cruise with Princess last year and loved it so Princess seemed like a natural choice for Alaska this year. Big mistake. The ship, The Star Princess is older but this should not be an excuse to have filthy carpet in a cabin or light switches falling off the wall. They offered to clean or change carpet during our cruise, both of which we declined because of the fumes associated with both choices. Throughout the cruise there were noisy children playing on the balcony next door very early in the morning (before 7 AM). I called Guest Services and was told they would send someone. I don't know if anyone spoke to this family but someone came to my cabin to let me know that situation would be handled. The kids were not controlled by their parents throughout the cruise and it was very unpleasant for us. The food was mediocre, although the meal in the Crown Grill Specialty restaurant was very good. One day during Anytime Dining I bit into a roll not realizing it was most probably a day old because it was hard and a piece of tooth (molar) broke off! The entertainment was good and we enjoyed the Cruise Director who did keep us laughing. Never got to go on the excursion to Tracy Arm. One of the excursion boats broke down so not everyone could go. The excursion team decided to choose passengers to go based on the date that they reserved the excursion. Supposedly those who booked first got to go. We booked the excursion in February 2019. When we realized folks who booked as late as August were going on the excursion we were irate. We were very upset. Excursion staff became very annoyed with us and described the situation as a "minor inconvenience". Everywhere you looked someone was trying to sell you something. Not giving cabin lowest score because the bed was very comfortable.Disembarkation was smooth. Guest Services staff helpful and knowledgeable. Will try another line next time. Read Less
1 Helpful Vote
Sail Date: August 2019
Overall a good cruise but lacking in a few areas. Had great weather and smooth seas. We found most of the staff very friendly but the food grill folks weren’t as helpful. When asked to toast a bun they wouldn’t do it for a passenger. ... Read More
Overall a good cruise but lacking in a few areas. Had great weather and smooth seas. We found most of the staff very friendly but the food grill folks weren’t as helpful. When asked to toast a bun they wouldn’t do it for a passenger. Also the coffee bar staff struggled to smile and wouldn’t even give a black cup of coffee without charging someone. We had excursions planned and those were good. One problem with the Tracy Arm excursion (one of the boats broke) and half the guests couldn’t go. While disappointing the cruise line did refund the excursion and covered our other excursion in Juneau. The speciality restaurants (Sabatinos and Crown Grill) were great! Excellent food and staff. The regular dining was just ok and the buffet had much to be desired. As a first time cruisers we were not disappointed nor were we blown away or impressed. We heard from other passengers that other ships in Princess are better and that other lines are also better so we will give it another try. Read Less
Sail Date: August 2019
We chose this cruise because of the rates, itinerary and because it left from and returned to Seattle. I was told by friends that the food was mediocre so we were prepared. We weren’t surprised, the food was mediocre. However, the crew ... Read More
We chose this cruise because of the rates, itinerary and because it left from and returned to Seattle. I was told by friends that the food was mediocre so we were prepared. We weren’t surprised, the food was mediocre. However, the crew was very friendly and accommodating. The ship was clean and inviting. The best parts were the ports, Ketchikan, Tracy Arm Fjord, Juneau, Skagway and Victoria. We saw salmon jumping and seals eating them in Ketchikan. We also ate at Alaska Fish House, very good! In Juneau we ate King Crab at Tracy’s King Crab Shack and used Alaska Tales for seeing Mendenhall Glacier and whale watching...highly recommend! In Skagway we ate at Skagway Brewery and had a Princess excursion to see White Pass Summit and it was breathtaking. We didn’t see much of Victoria because dock time was between 7pm and midnight. Tracy Arm Fjord was amazing! The ship turned 360 for a while so everyone could see all of the gorgeous scenery. It was a highlight of the cruise. Overall, we had a fabulous time. Prior to the cruise start we stayed at Silver Cloud Inn on Lake Union in Seattle. A great location with free shuttle service to Pike Place Market. We took a walk around part of the lake to look at the iconic Seattle houseboats before embarking. I highly recommend it! Read Less
Sail Date: August 2019
We have always gone Cruising to warm water but so many people said how great the Alaska Cruise is. Why? We couldn't walk the deck while out to sea or use the balcony. It's too cold. They didn't serve any local ... Read More
We have always gone Cruising to warm water but so many people said how great the Alaska Cruise is. Why? We couldn't walk the deck while out to sea or use the balcony. It's too cold. They didn't serve any local Alaskan dishes onboard. Only Alaskan inspired European dishes that were more European than Alaskan. (even the baked Alaska) We couldn't afford the excursions that cost $$$$ hundreds of dollars more per person than on warm water destinations. There are only two kinds of shops in the towns, jewelry shops and souvenir shops with the same stuff. Didn't get to see any glaciers or wildlife other than salmon in the river at Ketchican. It just was not a value to me. I would rather sit on a warm beach and snorkel in warm water for the money. The only highlight was some of the entertainment. See you on the warm beaches from now on, I learned my lesson. Read Less
Sail Date: August 2019
We have been on 7 cruises, the last 4 have been Princess Cruises, this was #5. We loved Alaska, it was beautiful, that is all I can say good about this cruise on the Star Princess. We paid for an upgraded balcony cabin, when we got ... Read More
We have been on 7 cruises, the last 4 have been Princess Cruises, this was #5. We loved Alaska, it was beautiful, that is all I can say good about this cruise on the Star Princess. We paid for an upgraded balcony cabin, when we got to our cabin it was so small that it only had the one chair in it, the desk chair. The room steward told us the room was so small they had to take the club chair out of the room. So that left either my husband or I always sitting on the bed or on the balcony. The room smelled like waste the whole time from the bathroom. The first evening when we left the cabin to go to dinner the balcony sliding glass door would not lock. We had to track down someone to fix it. Then we get to the dining, when our travel agent made the reservations, she said table for 6 on traditional dining. I changed it to table for two in January when I first had to contact Princess, I had to contact them many more times and always asked if we had a table for 2 and was assured we did. But when we got to the dining room we were told there was no tables for 2 open and had to go to The Capri Dining room and maybe they had a table for us or the buffet. Luckily the boss found us a table for 2, but we had no permanent table the whole trip, every night it was a maybe we will maybe we wont. And we noticed the food was really not up to the standards of other cruise we took with Princess The ship was showing her age and by far was the worst we had been on in the Princess fleet. Not sure if we will sail with Princess again. Read Less
Sail Date: August 2019
The cabin had a filthy stained rug and film over the mirrors. All the electrical outlets did not work. The urine smell coming from toilet was strong. They offered to replace the carpet but would have to move all our belongings. They ... Read More
The cabin had a filthy stained rug and film over the mirrors. All the electrical outlets did not work. The urine smell coming from toilet was strong. They offered to replace the carpet but would have to move all our belongings. They offered to shampoo carpet but the smell from the chemical may cause allergic reaction so we said no. The casino floor staff was hard to find and during smoking hours they did not put out ashtrays until asked. The food was just okay unlike my last trip. We had to revert to anytime dining to get good food. The desserts were bland but the cookies were great. The wait staff was usually there to take drink orders. The cruise director and other crew members were fantastic. There was a problem with our excursion and the person in charge had a printout and chose who would go based on when they booked the excursion. The order was all wrong so people who just booked the excursion went while those that booked 6 months prior did not go. Read Less
Sail Date: August 2019
Because we wanted to visit Alaska for the first time, cruise was nice but I would definitely switch Anchorage or Sitka for Victoria, we arrived at 7 PM and left at 11:30 PM, it was dark and not a chance to visit anything. Another Alaskan ... Read More
Because we wanted to visit Alaska for the first time, cruise was nice but I would definitely switch Anchorage or Sitka for Victoria, we arrived at 7 PM and left at 11:30 PM, it was dark and not a chance to visit anything. Another Alaskan port wouod be way better and less expensive excursion too, $130 train trip to nowhere and could not go down, beautiful scenery but poor excursion, but anyway me and my wife were looking for relax and that's what we've found, but I will definitely go back to Alaska again with a different itinerary if possible. Stateroom service was excellent, food quality in the cruise standards, staff very friendly, some services could be handle better, like make a call to find a different flight or arrange a pick up. We had an open dining and was the best choice, we usually don't eat very early as we like to enjoy the onboard entertainments. Overall Princess is the best cruise line in a matter of service and quality of the ships, unfortunately we cannot change the quality of the people ( passengers) lots of them rude, grumpy and with bad habit like fill a plate full of food and then leave half of it, waste waste waste or touch the food and place it back at rhe buffet,...disgusting and maybe they did not even wash their hands. What really made me upset was that on formal nights lots of people were dressing like they go to the beach!!!! Formal night....it is FORMAL....use a dress/ suit it's an occasion to dress nicely once in a while but some don't get it..... Read Less
Sail Date: August 2019
Although I am a Platinum cruiser with Princess it had been a long time since I last sailed with them. As I booked a VERY last minute cruise to Alaska we literally had the last ocean view cabin (Plaza 202) on the ship--all the way forward. ... Read More
Although I am a Platinum cruiser with Princess it had been a long time since I last sailed with them. As I booked a VERY last minute cruise to Alaska we literally had the last ocean view cabin (Plaza 202) on the ship--all the way forward. My concerns, however, mostly proved to be unfounded--yes we heard the anchor a couple of times but no we didn't hear the theater--yes, the laundry was a few doors down but we not only never heard it nor saw much activity, it actually turned out to be a huge advantage (who gets to return home with a suitcase full of freshly washed clothing :). The cabin steward, Anthony, was outstanding which was impressive considering his 10 years on the job. He checked in on us always with a warm smile and worked very hard to insure our cabin was sparkling and our needs met. Having mostly sailed in balconies on high floors I had forgotten the advantages of simply strolling from cabin directly to the center of activities--from a delicious and varied menu at the coffee bar (pastries, yes, but also lunch and dinner items with a large and always varied menu. There was also a wine bar nearby that featured tapas and wine flights, and plenty of comfortable tables to enjoy the remarkable scenery. The Star Princess also impressed with and one of the most creative and delicious dining room menus we've ever experienced (much better than a recent Celebrity sailing) as well. We adored the naturalist presentations and I had never seen so many folks working out at a cruise gym in 30+ sailings--lots of speciality offerings as well. The massages we had were both wonderful and yet different (international staff) and we appreciated the special coupons distributed for a birthday. We also enjoyed the naturalist presentations and bucket list shore excursions that were very well done (helicopter and ice hiking on a glacier, sea plane landing in absolute serenity surrounded by waterfalls, etc.). I also saw that Princess truly goes the extra mile missing with so many even upscale lines--from champagne fountains to a visually beautiful and delicious Alaskan brunch to a balloon drop and a wonderful presentation from the first woman to win the Iditarod--Princess continued to impress. Lastly, when a problem cropped up I was contacted immediately by the customer relations manager Gianluca, who was the consummate professional--he met me in person, offered a considerable amount of time to listen and really express his concern and desire to make things right --another rare occurrence in the industry. Princess made a "new" convert--we will be returning soon. Read Less
1 Helpful Vote
Sail Date: August 2019
I went on the cruise with my parents to celebrate their 60th wedding anniversary. We flew into Seattle the day before and went to the Chihuly museum at dusk which was wonderful. The day of the crusie we explored Pike place market which was ... Read More
I went on the cruise with my parents to celebrate their 60th wedding anniversary. We flew into Seattle the day before and went to the Chihuly museum at dusk which was wonderful. The day of the crusie we explored Pike place market which was fun. We ubered to the port and embarkation was smooth. People directed us through the process, and everyone was friendly and helpful. We boarded the ship and went to our lovely mini suite. The room was large and had a balcony where we spent a lot of time watching the scenery. The room showed some age as the couch was frayed and the chair had a stain, but honestly not worth complaining about. Our steward was Melvin who kept the room clean and was friendly. The ship was beautiful and it never felt crowded as there was always a place to find solace. As a first timer, I was amazed by how many activities there are on the ship. If you can't find something to do then not sure what I can say. Our captain had a wonderful sense of humor and Gary the cruise director is top notch. We did the anytime dining which was easy and we never had to wait. The only reason we ever waited was to get into our favorite section with Nikola the section lead, waiter Ben and junior waiter Danjay. The food was delicious and didn't disappoint. We only ate at the buffet twice and it was good. The staff were always pleasant and boy do they work hard. I appreciated the way we had to wash our hands at the buffet. We saw the comedian, the magician (2 shows) and the Motown review. All were entertaining. We also did the Voice of the Ocean tryouts and finals. The culinary show was fun and the tour of the kitchen amazing. Ports: Ketchikan- we did the totem pole your and lumberjack show. Finding the guide was easy and disembarkation was flawless. The tour was really good and our guide was interesting. The lumberjack show was entertaining and corny and something I wouldn't do again. Tracy Arm fjord - the naturalist provided dialogue as we traveled here. Breathtaking. Jeaneau- My parents did the state park excursion, saw a bear and loved it. They also did the tram. I did the kayaking excursion. I thought we would be closer to the glacier ,but the kayaking was a lot of fun with eagles and seals part of the sights viewed. Skagway- lovely historical town and we enjoyed the historical buildings and markers. We took the train tour and the views and smells were amazing. Victoria- beautiful Port City. We didn't do any excursions but chose to walk to the center of town and shuttle back. Seattle- sadly the trip had to come to an end. Disembarkation was flawless and the port offers a service to check your bags to the final destination. So we put our suitcases out on Saturday night and the next time we saw them was at baggage claim at home. I would go again in an instant. Princess did a wonderful job to make sure we had a memorable experience. I'm sure I could find things to nit-pick but honestly I'm not sure what it would be. Thanks Princess for an amazing time. Read Less
Sail Date: August 2019
Cruise to Alaska on Princess Ruby Aug 24, 2019 RT from Seattle, WA. We invited friends to go, their first Princess cruise and their LAST. Their desire was to see Alaska. Due to Princess' contract air carrier Delta, our friends ... Read More
Cruise to Alaska on Princess Ruby Aug 24, 2019 RT from Seattle, WA. We invited friends to go, their first Princess cruise and their LAST. Their desire was to see Alaska. Due to Princess' contract air carrier Delta, our friends endured the first day at the airport, due to Delta delay 3 times (supposed mechanical issue). Our friends arrived at Seattle dock at 3:28 p. m. and could not board the ship due to the gangway being pull up. TAKE AWAY - EZ Air by Princess IS NOT a guarantee you will make the ship on time, nor does their insurance provide assistance for extra expenses. BTW - there were several couples involved with the Delta delay and missing the ship in Seattle. Our friends were flown to Juneau, where NO one would take the Delta Vouchers given to them - taxi, hotel or food - be aware this is an out of pocket expense, which you may get reimbursed for, friends are still working to get their money back (Sept 7, 2019). The next day when the Ruby arrived in port our friends had to wait for people to disembark before they could get on and the 4 of us had a 2:00 p.m. excursion scheduled. We advised the passenger service desk they were boarding in Juneau due to missing the ship in Seattle, because of Delta. Once they were on the ship and Passenger Services provided them the necessary cruise card we headed to their assigned Cabin, only to discover that the guaranteed Cabin they booked in May had been assigned to someone else, so we go back to Passenger Services. (Passenger Services also had their steward take the luggage to the guaranteed Cabin and we advised him he needed to meet us at the Desk to discover what Cabin they would now be assigned). It appears that Princess gave our friends an upgrade Cabin from Deck 12 to Deck 5 - we are still baffled by the upgrade. At least they had a Cabin and NO they will NOT cruise Princess again. Upon returning to the Service Desk, I requested to speak to a Manager 4 times and was refused each time - s/he was busy. No one cared was the message being sent. In the meantime, where were their excursion tickets, the specialty dining coupon and the photo coupon - these never arrived at the new cabin and for the remaining days of the cruise they were back at the Passenger Service Desk every day, including needing to request the documents for Canada and disembarkation. The Passenger Service Desk was NO Service Desk and the Captain's Circle Hostess was NO help, either. Every time our friends went to the Desk they had to deal with someone different and had to restate their experience to another person. What a NIGHTMARE and NO they will NOT cruise Princess, again. By the 7th day of the cruise a customer service rep called our friends to offer a credit of $275 pp for their . . . The above info is for those, who fall for the "refer a friend" promotion Princess has available. We like our friends more than we like cruising! As for our trip - we did not "come back new", my husband and I were never stressed out so much on a vacation and we have had many trips over 30+ years - Princess ships; planes; trains; road trips, etc. We both have noticed that the QUALITY of Princess Cruises has declined over the past 10 to 12 years, and understand it is due to Carnival acquisition. We once enjoyed Princess Cruising and often tell others about the WONDERFUL experiences we have had, but we can no longer say that and will no longer promote them. Except for the specialty dining, the food is OK, nothing outstanding. Service in the dining room Botticelli was lacking this time, not sure why but appeared to be less staff. Service for breakfast at the Da Vinci was exceptional. Service in Crown Grill was exceptional, as always! Our embarkation was very smooth and easy. Having driven to Seattle we were able to walk off - this disembarkation was the GREATEST we have ever had. Read Less
1 Helpful Vote
Sail Date: August 2019
They sail to great places in Alaska. Beautiful scenery. Can’t fault that. There is no coffee/tea making facilities in the room like, for example, P&O Cruise. Large gym with many treadmills. Charge for using launderette. I ... Read More
They sail to great places in Alaska. Beautiful scenery. Can’t fault that. There is no coffee/tea making facilities in the room like, for example, P&O Cruise. Large gym with many treadmills. Charge for using launderette. I remember there are cruise lines that don’t charge for this. Unsatisfying vegetarian options although they tried to make something on the spot if there is no vegetarian options on the menu. Seems a bit amateur with vegetarian food. Waiters, waitresses, room stewards and other general staff are friendly and helpful. Reception staff less so. I wasn’t impressed (well, impressed in some way...) when I tried to check the random holds Princess placed on my credit card because there were some fraudulent transactions on my credit card bill, a reception staff said “Oh is this the first time you’re on a cruise? This is just how it works.”. I’ve experienced more polished tone than this from other cruise lines. Overall it’s a great way to see Alaska. Onboard experience can benefit from refinement. Read Less
Sail Date: August 2019
Advice from my travel agent. Way to many musicals, the buffets were not very good, same things every day, go into a speciality restaurant, and they charged an extra 29 dollars to get basically something that you could get for less money at ... Read More
Advice from my travel agent. Way to many musicals, the buffets were not very good, same things every day, go into a speciality restaurant, and they charged an extra 29 dollars to get basically something that you could get for less money at a steak house. Next night go into a regular restaurant and they had almost the same things on the menu that you paid an extra few of twenty nine dollars for. Needed more time in Could not do any of the longer excursions that we wanted to do, because of the time limit that were there. The room attendant we had was very good along with the wait staff in the restaurants and bars. The drinks were very expensive, if you ordered a drink with 2 different alcohols in and they charged me double the price on top of an expensive drink already. The casino was nice with a good variety of slot machines and gaming tables. Read Less
Sail Date: August 2019
They main thing I want to point out is that this ship is dated and it mostly shows in the cabins. The buffet food was marginal, but hey, there is only so much you can do with the buffet food. Main dining was hit or miss, but mostly ... Read More
They main thing I want to point out is that this ship is dated and it mostly shows in the cabins. The buffet food was marginal, but hey, there is only so much you can do with the buffet food. Main dining was hit or miss, but mostly hit - especially the desserts. The Curtis Stone Share was a neat experience, but could have been better if staff didn't keep mixing up our dishes. The entertainment was amazing. Princess needs to spend a little more in in the tech and props department to support the fabulous talent they have. Service was hit or miss but mainly a hit. Cabin stewards were great. I loved this Alaska experience and it was very multi-generational and good for people of all ages. My son loved it; but Princess needs to get on board with accommodating to kids with special needs. I mostly loved the ports. Having only a few hours in Ketchikan and Victoria was a waste of a stop. Wish there had been more time do more than see the tourist trap type shops. Princess only steers you to the preferred shops that they associate with. Read Less
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