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1,347 Princess Seattle Cruise Reviews

I have been on many cruise lines and several cruises over the years and unfortunately, this was my first and last Princess cruise. We were celebrating our anniversary as we saw several other couples were and chose this cruise for it being ... Read More
I have been on many cruise lines and several cruises over the years and unfortunately, this was my first and last Princess cruise. We were celebrating our anniversary as we saw several other couples were and chose this cruise for it being more adult orientated and minimal kids.. this was definitely true. However, we were met with disrespect from staff when trying to engage in the activities we had paid for through their upgraded anniversary package. In the package you get a meal at one of the specialty dining places. Prior to our arrival, we had chosen the location and date of such place. When on the ship, we asked the front desk if they could let us know the time of our dinner, in which we were redirected back to our room to make the phone call to the dining reservation line (this would have been no problem if staff had told us upon arrival to go to the front desk). When calling the line, I was greeted with "I have been trying to get a hold of you" in which neither mine or my husbands phones had missed calls and neither did our stateroom. Thank you kind lady for yelling at me to tell me you have been trying to get a hold of me.. great lie to be told on day one. Next, with our package, you receive a couple's massage. We go up to the spa to book such massage which we are met with a confused look by the staff about such massage and them telling/asking us if it is a 25 minute should massage? So are you trying to low ball us or do you not have any record of us having a massage. We then are informed to check with the front desk staff, again. Head back down, check with front desk, met with confusion, and they call the spa in which says we are good to. So why did you have us go, wait in line for 30 minutes, for that? Thank you, we appreciate it. You also get a complimentary 8x10 photo. We had put a photo from the first night on hold that we both liked. On the last night we went to pick up and use our package to pay for it. We are met with, confusion and hostility by the photography staff as we need to provide the card that indicates we get this photo.. we were never given a card, yes we asked if she could verify in the computer our package in which we were met with another rude no and yelling from staff that we need this card in order to redeem it. I obviously over frustrated by what should be our romantic anniversary get away let the lady know that we don't have this card so therefor it's a waste of money. My family and I (by family I mean the 20+ of us) are avid cruisers. We plan to go on a cruise every other year and they as well as my husband and I, will not be using Princess due to their disrespect, poor customer service, and ultimately, ruining our, what should have been, romantic & relaxing getaway. We were very hopeful because some times cruises are tough with all the kids running around, but I will gladly take the hospitality and kid noises over a Princess cruise again. Read Less
Sail Date September 2019
Very disappointed in the food. There are so many choices that it is hard to do them all well. Many nights we did not eat our entrees. Comedy was good and the bands were good but the huge production numbers were embarrassing- so bad ... Read More
Very disappointed in the food. There are so many choices that it is hard to do them all well. Many nights we did not eat our entrees. Comedy was good and the bands were good but the huge production numbers were embarrassing- so bad and poorly performed. Voices and dancers were off and the shows made no sense. The cruise is good fun if you just know how to have fun. There were no enrichment activities. The daily activities were lacking and seemed to be geared for children. Most troubling- Princess now allows guests in the dining room in jeans, shorts or flip flops and guests can be in the buffet in bathrobes or pajamas. Staff were friendly and helpful for the most part. Crooners Lounge is a lovely spot for evening drinks and music. This itinerary spent too much time in the ports and not enough time at sea. Coffee is bad even in the paid cafe. Read Less
Sail Date September 2019
This was a great cruise overall. As most know, the PNW weather can be iffy in the Fall and we surprisingly had amazing weather for this trip for late September/early October 2019. I didn't know what to pack (even though I live in ... Read More
This was a great cruise overall. As most know, the PNW weather can be iffy in the Fall and we surprisingly had amazing weather for this trip for late September/early October 2019. I didn't know what to pack (even though I live in the PNW) and even with the weather being good, I still didn't pack enough warm clothes for enjoying the outdoor space at sea. We had a balcony room (L301) and many days we sat on our balcony as we sailed away and I could have used more layers. However, days in port I was perfectly fine with capris, long sleeve, and a vest. But on the ship I needed to dress warmer. Layers would be my advice for future cruisers on this with gloves, scarf, hat, vest, coat, and some lighter clothing layers for warmer weather in port. But the weather was so nice on our first at sea day that we even could lay out in swimsuits, by the pool, heading south on our at sea day! But on our at sea day going north I used the atrium pool area as it was cooler. Go figure! We stayed pre-cruise in downtown at our time share. We flew into Sea-Tac and took the light rail into the city (SO EASY if you've not used this before, and cheap!!!) (YouTube Seattle Light Rail system and it'll show you how easy)Then we walked to our resort and used Lyft to the port. Lyft dropped us right off at the ship where we boarded around 11:30am. Barely any lines, hardly any waiting, probably less than 30 minutes from drop off, to on the ship. Got on the ship and made our way to the Horizon Court for a buffet lunch. Seating was crowded indoors, so we sat on the back outside deck and had lunch. It was cooler, so needed our warm jackets & coffee during lunch. At 1pm it was announced that our rooms were ready and we made our way to our cabins where we were happy to see our luggage was waiting for us. Unpacked, and met up with the rest of our party to explore, do the muster drill, and then set sail. Princess has an app that you can download on the ship that you can leave messages for one another via this app. Instructions are on a card in your stateroom about this. It was a little tricky to find our friends on the app (had to enter their number on their stateroom card directly to make them come up) but you can use this feature with Princess' wifi and not be charged. I had my phone on airplane mode while onboard, but wifi was on and we used this app for free. This is not the internet package through the ship. We could also call each others room number and leave messages on their in room phone as well, to communicate. We also had a cabin nextdoor to our friends, and our room steward opened the door, per our request, so we could sit on the balcony and visit. Food on the ship was good. Buffet had the typical things, but for those who don't purchase a drink package and bring on your own hydro-flask or cup, you could get coffee, ice tea, and water in the buffet. They also had hot water and a huge variety of tea bags to choose from as well. I like flavored creamer, which isn't offered on the ship, so I just packed a small box of flavored creamer pods in my suitcase and took a couple to breakfast each day. I also brought on my own insulated coffee mug to keep my coffee warm and have a larger coffee cup to walk around the ship with my coffee in the mornings. My husband did purchase the soda package which was reasonable (under $10/per day) so he stayed hydrated via soda or other juices/mocktails, etc. We just purchased our own cocktails and drinks as needed as we couldn't justify the alcohol drink package for how little we drink. I did bring on the allowed 2 bottles of wine for my stateroom though (1 per person) & just asked my steward to bring me some wine glasses. There's a specialty coffee package that was $31 for 15 coffees, which is a good deal if you use all 15 coffees, which our friends bought one to share, but on a 7 day trip and quite a few days on shore, they left a few drinks un-punched on the card, so they didn't get all 15 drinks. I asked the person at the coffee stand if you could use the unused coffee punch card on a different Princess ship/sailing and he said no. So that didn't work in their favor. Now we did end up having lobster on our last formal night in the main dining room and Baked Alaska. That was very pleasant to know that Princess still has the lobster night, as many lines are doing away with lobster night. Some people don't care about this feature, we happen to book with the lines that still do this if the itinerary is what we want. Ship was in decent shape. You can tell it's been used quite a bit. For instance we had a bit of carpet coming up along the edges of our stateroom. No big deal, it has mass amounts of people coming and going, so it's going to look used. But over all the ship still was beautiful and clean. We did not have a mini suite, so no couch in our room and the shower seemed extra small compared to the Celebrity ship we were on last year. The Star shower had a shower curtain that you had to make sure was inside the shower so not to soak your bathroom floor, which I did a few times unexpectedly. The shower also had wall mounted shampoo/cond combo, and body wash, also a small body lotion was provided on the bathroom counter. But the room was well appointed & clean, with a large closet and ample shelving and storage for our 7days. The bathroom this cruise had an overall outhouse smell, so I had brought on a small bathroom spray, which I used to mask that odd smell. I would have liked a counter standing bathroom scent to keep it smelling fresh throughout. But didn't know that we'd need it as I've never had that constant smell in our bathroom on a ship before. My parents were in a mini suite on dolphin deck and they had a full size shower/tub combo and couch area and 2 TVs vs our 1. However their balcony had zero cover on that dolphin level, which left them exposed to above cabins and weather. We had a nice over hang cover on our Lido deck balcony which was nice when it did sprinkle a bit, we could still make use of our balcony. Entertainment was fine. Didn't go to all the shows and didn't make use of the lounges and all the entertainment going on around the ship as we visited with our party more on this trip than go to the shows. They had two comedians back to back, which was odd not to break those up a bit, one was much funnier than the other. The ships in house production show was ok, Celebrity did much better with this. But the Star isn't one of Princess top ships, so expected not to have the top entertainers, and that was just fine. It was worth our time to watch and we were entertained nicely. They did a fine job and we enjoyed going each night that we did. Walking around the ship we did hear other lounges having entertainment, which seemed fun. So there was lots to enjoy on the ship. Didn't do any of Princess' excursions. Did our own in port by renting cars and walking food tours, and finding local breweries. ASTORIA we had great weather, which doesn't always work out. Astoria is a lovely town with a fun river walk and lots of breweries. There was a $7 shuttle to go into the heart of town from the port that you could use as much as needed throughout the day. You aren't in town when you port and there's a good mile+ walk to get into town from port. Which is a nice walk on a clear day, but we opted for the shuttle. SAN FRANSISCO, our highlight was to go under the Golden Gate Bridge. We went under both times in the dark and the bridge isn't lit up on the underside, so our pictures don't do it justice. The ship will go under the bridge depending on tides so the ship will fit under the bridge, we set our alarm clocks for 5am, and we actually went under at 6am. But again, we heard this could vary due to tides and nobody could give me exact times we'd be going under when we asked the night prior. We left port at 10pm. Both were the same experience going under the bridge, less crowded on the top deck in the morning, and very windy both times, more so leaving than coming in. But it could have been foggy just the same, so it was just lucky we had such a good experience with this. Luckily we had no fog or rain, so it was fun. We did Alcatraz on our own (bought tickets a few months early) and ported almost next door to the Alcatraz pier. Walking distance to Pier 39 as well. We did a Little Italy walking food tour on our own, which was SO FUN!!! MONTEREY we rented a car to do the 17-mile drive and see Pebble beach, which was beautiful. We rented through Enterprise which had a shuttle van that picked you up in the pier parking lot. Had to call to find it, as it wasn't there and wasn't marked when we arrived, so we just had to wait. Some friends took an Uber to Carmel by the Sea, and am wondering if that would have been more time and cost efficient instead. But if you stay around the port area, you can easily walk and stay entertained close to the ship as well without going out of the area completely. VICTORIA didn't have Uber, so we walked into the harbor area, which was a bit over a mile I'd guess, and very lovely and an easy walk. We've been to Victoria so didn't need to sight see, just popped into pubs and looked around the harbor area. Now, we left Victoria in the evening so we got back on the ship later, which meant all the shops on the ship were closed and stayed closed until we disembarked. We forgot this tidbit and left about $70 unused OBC because we couldn't use our OBC (except for drinks) in the shops, as I was thinking about getting a sweatshirt or something with our OBC. So keep that in mind if you have any OBC, use it up before the things on board close down and if you depart your port later. Just a reminder, which I knew, but forgot about until it was too late. Disembarkation we opted to carry our own luggage off so we could keep our luggage with us the night before. They wanted us out of our rooms by 8am, so we quickly had breakfast in the buffet and then went and got our luggage and walked right off. Now, we opted to use the Lyft system to get back to the airport. They will not let Uber/Lyft drivers to come right up to the ship like they did dropping us off. You have to walk about 1/4 mile+ to get to the Uber/Lyft area. For my husband and I, that was no big deal. However for my parents who have mobility issues, that wasn't so great. They did it, but it was a struggle for them. Lyft will vary on cost, but it was about $30 for two of us to get to the airport, where the shuttles directly at the port were charging $30 per person to go to the airport. So for the short walk, it was worth it to us to use Lyft (which was consistently cheaper than Uber in Seattle this trip) Overall, this was a very nice cruise and being from the PNW, it was very accessible to us and I'd easily do it again for a fast, cheaper week get away. The seas were calm going south and a tad rougher heading north, but bearable. But that could vary from time to time. The ship was lovely, staff was nice, food was decent. Overall would book again! Read Less
Sail Date September 2019
We are a couple in our early 70s who have been on many cruise lines, 6 of our trips on Princess. We are in NJ and when we saw this cruise leaving out of Seattle, it was just the kind of trip we were looking for since we had a visit to ... Read More
We are a couple in our early 70s who have been on many cruise lines, 6 of our trips on Princess. We are in NJ and when we saw this cruise leaving out of Seattle, it was just the kind of trip we were looking for since we had a visit to Seattle on our bucket list and it is very far away from NJ, it would kill 2 birds, etc. It was a 7 day cruise to North Pacific, most of the ports we had already visited.We picked a mini suite which had the option of Club Class membership for only a small increase in price, we also got free gratuities, onboard $$ and priority embarkation & debarkation. The embarking was a breeze, but it was for everyone once you got to the terminal. DO NOT take Uber or a private car / friend to the Seattle port. You get let off way before the terminal, have to take shuttle to the terminal, drag your own bags to the terminal, etc. Taxis let you right off at the entry and porters retrieve your bags. A lesson for us.Our room was a traditional mini-suite, with extra room & a bathtub. Our Steward, Frederick greeted us with champagne. There were 2 small bottles of wine on the table (part of the Club Class perks, both white, one was supposed to be red, but oh well). Frederick was prompt with freshening the room & taking care of any problems (stuck drain in sink). The main draw of the Club Class was that you would have private dining room with mostly tables for 2 and no waiting for Anytime dining. That did not quite work out. Depending on the time we went, there were no tables available. Donrog (I hope I got that right) was the Maitre d / host for this area. He was wonderful. He ran around and got us in as quickly as possible. He was amazing. He also did "table side" cooking and preparation (it was in one area of the dining room, not really by your table, but he made a great Ceasar salad). The food was mediocre. My lobster tail I received on one of the "formal" nights was gray and small. I was almost afraid to eat it. No taste. When asked if I wanted another--NO! My husband thought one of the perks was hor de hors before dinner, if there were we did not get any notice of them. The other things I noticed were, no farewell celebration with the waving of the napkins and no Captain's cocktail party. We are Platinum members, so you usually get an invitation. All in all, it was a pleasant, but mediocre trip. Star Princess is showing her age. The entertainment, if you can call it that was BAD!! All comedians, mostly the same guy and he was not funny, only one show (that was good). We took one Princess sponsored tour in Monterey. I was sort of a disaster, that turned out nice at the end. It was a trip to Big Sur and then wine tasting, apparently someone did not do their homework and the winery could not accommodate all of the members of the group at once, we were the second group, so we had to wait 30 min before our turn and 30 min after our turn for another group. Needless to say, we were over an hour late to tender back to the ship. We hit rough water and the tender lost an engine and banged into the cruise ship twice before we could safely disembark. It was the most exciting part of our trip!! Later after dinner when when we returned to our room there was a bottle of champagne in an ice bucket as an apology. That was nice! All in all, I would cruise with Princess again, but only on their newer ships, not sure about the Club Class perk. Oh, almost forgot something. Princess and other hotels, there is no such thing as Shampoo & Conditioner in one. Ask any woman. (men don't care.) I will bring my own soap, shampoo & conditioner from now on since many place including our hotel prior to the cruise have pump bottles in the shower, but they had separate shampoo & conditioner. Also, I am not a bath gel person. I want SOAP! Read Less
Sail Date September 2019
The Pacific Coast cruise took us to Astoria, OR (quaint town), San Francisco, Monterey (gorgeous) and Victoria (cozy and beautiful). Embarkation went very smoothly. We hired a car to take us to the port, so that made it especially easy. ... Read More
The Pacific Coast cruise took us to Astoria, OR (quaint town), San Francisco, Monterey (gorgeous) and Victoria (cozy and beautiful). Embarkation went very smoothly. We hired a car to take us to the port, so that made it especially easy. Our cabins were very soundproof - never heard our neighbors OR each other (bathroom was very-well insulated). The staff were attentive and kind and the dining services were REALLY good. Loved the sit-down dinners and I'm glad we chose "Anytime Dining," which really means you can choose which of the two (or three?) main dining rooms you'd like to visit anytime between 7 and 9. You're also given the choice to share a big table (which we loved, even though we are introverts) or to wait a little longer for a private table. We also tried one of the surcharge restaurants (the Crown Grill) and loved the window seating, private table and extra attention (plus amazing steak). I can see why the older crowd would really enjoy a cruise, but I'm not sure I need to do that again. TIPS: * buy heavy-duty hook magnets (the walls have nice wallpaper, but they are covering metal so your magnets will stick almost anywhere). I used those for our coats, my purse, my shower bag, scarf, key card lanyard, jackets, clothes, etc... * buy clip magnets: I used these to keep track of the daily deluge of paperwork (tickets to excursions, the itinerary, the daily calendar of events, etc..). * Don't overpack! You can wear everything at least twice. NOBODY will notice. * Bring good walking shoes for shore excursion days. Bring comfy slip-ons for walking around the cruise ship * BRING YOUR OWN Lanyard to hold your key card. You need your key card every time you get a drink, a mocktail, an espresso, etc... and it's a pain to fish it out of a wallet. Just have it around your neck and be done! * If you have never cruised before, get the BALCONY. I am so glad we did. * Since you can bring one bottle of wine per person, you might consider Skipping the alcohol/all-inclusive packages. They are so expensive and unless you drink like a fish, I can't imagine they are worth it. We got the premium drink package (no alcohol) but half of us only got water anyway, and all of us drank only 1-2 coffees per day. It would have been cheaper to just pay a la carte, or to get that espresso drink punch card. The alcoholic drinks are between $9-12 each and so just get one when you feel like it (or not)! * WIFI is ridiculously expensive, so we skipped it. 1) we checked email in port and the rest of the time we stayed on airplane mode and 2) the ship has an internal wifi that doesn't give you internet, but it does give you the ability to message your co-travelers and also to look over the list of the daily events (and favorite the things you are considering). The daily paper events page shows exactly the same thing in case you don't want to bother with the app. * BRING A WATER BOTTLE and don't use the plastic bottles. You can easily fill your bottle(s) with ice and water up on the 14th floor (where they do buffet anytime dining). We brought two water bottles and then, because we had signed up for an "anything but alcohol" drink package, they also gave us two tumbler-type water containers that really came in handy. * the elevators in the aft (back of ship) don't go down far enough to reach all parts of the ship. I only used them to go UP to the buffet. If I wanted to go down (from our 11th-floor Baja deck), I'd walk to the front elevators, which went to every floor. * The closets on the Star Princess are HUGE. Lots of hangers. My partner and I are in our mid-40s and we were almost the youngest on the entire ship. That's not a problem, of course, just something to know. Some of our older shipmates were dancing and participating in events much more than we were, but overall I did get the sense I was in a retirement community. EVERYONE was friendly and fun and we loved getting to know our table-mates at dinner or those that did the same excursions. The entertainment had good variety, and there was music going on at all times (ochestral trio, latin lounge singers, recorded ballroom dancing, piano player, etc..). We enjoyed the two comedians the most. Overall: A - be prepared to not have internet (and enjoy it!) B - you'll never watch all those movies you downloaded, so don't bother bringing laptop C - ask your server what drinks they recommend. Our mocktail mojitos were amazing! D - people dress up for dinner and they REALLY dress up for the "at sea" days (usually 2 per week, I hear). We wore a dress/suite, but not everyone bothers. You'll be fine no matter what, but you'll feel like you fit in more if you dress up a bit. E - high heels are nice, but not if the ocean waves are rocking the boat! Be prepared to wear flats on those days! Read Less
Sail Date September 2019
Wanted something close to home without having to fly and this was the perfect cruise. Just prepping for our cruise on the Crown in January! The weather could not have been better for this time of year. Embarkation was painless and we were ... Read More
Wanted something close to home without having to fly and this was the perfect cruise. Just prepping for our cruise on the Crown in January! The weather could not have been better for this time of year. Embarkation was painless and we were on board in less than 15 minutes. Never waited for anything. We met some amazing people, mostly from Seattle! Others we met were great! Thank you for letting my husband tease you on the elevator at 7:30 am on his way to get me coffee. Thank you to the crew for streaming the SEAHAWK game! That was a treat Thursday night. The bus trip in Astoria was just okay. We were very limited on time because the bus was late getting to the terminal. (not the fault of Princess) Whale watching in Monterey was well worth the money. When the crew recommends the little pill packet for $1 BUY IT! Half of the guests were feeding the fish from the back of the boat on a perfectly beautiful day! Only a buck people! Read Less
Sail Date September 2019
We chose this cruise on the advise of relatives, whom we went on the cruise with. Mistake! So many negatives; bad food, leaking EVERYWHERE, boring shows, mildew smells, just worn out and gross! The carpet was stained and ripped in many ... Read More
We chose this cruise on the advise of relatives, whom we went on the cruise with. Mistake! So many negatives; bad food, leaking EVERYWHERE, boring shows, mildew smells, just worn out and gross! The carpet was stained and ripped in many areas. The waitstaff seemed kind of uninterested in getting to know us, except for one. Our headwaiter in the Capri dining room, Danje was very nice and knowledgeable. But, most everyone else was kind of rude, actually. I felt like everyone working on board was just going through the motions and trying to just get it over with. We didn't feel welcomed or special. It was more like cattle heading. After the cruise ended, we just wished we had never even gone, that's how bad it was. We couldn't wait to just go home. Next cruise we take, we will do more research. This ship was way past it's prime. Read Less
Sail Date September 2019
This was offered as a "Free" cruise. Don't ever let anyone tell you it's "free". There are nonrefundable deposits per person, prepaid gratuities, parking at $27 a day and other expenses to make it a decent ... Read More
This was offered as a "Free" cruise. Don't ever let anyone tell you it's "free". There are nonrefundable deposits per person, prepaid gratuities, parking at $27 a day and other expenses to make it a decent cruise, like specialty dining and any drinks you may want, including soda or special coffee. I also paid for water in the cabin. There is also, if you choose, shore excursions, which are extremely expensive ($70 each for a horse drawn carriage ride in Victoria, not worth it) and the casino, which are always tight. This particular cruise was offering a chance to "vote for entertainer (cruise ship) of the year, but because of this they eliminated the production shows that are usually one of the highlights of the entertainment. Next disappointment was the food. I am not much for buffets to begin with, but I can usually find something. There was one night that I actually walked through with a plate and ended up putting it down, empty, because the food was so disgusting. I went out and got a cheeseburger, which was great. The Crown Grill was excellent, but it was a "specialty dining" option at about $25 per person, plus tip. Worth it. The main dining room food was below par. We had ordered the Cornish game hens on our last Princess cruise and they were wonderful. Not this time. They looked like someone had starved them before cooking. Flavor not near the same. Seas were extremely rough and we bounced in our beds and walking on the ship was like being drunk. Topping of all: My sister got very ill 2 days before we were in home port. She had to be taken off in a wheelchair and the next day she was at urgent care. Yesterday, 4 days later, she was in the ER and had to be given fluids. Diagnosis was virus, probably contracted aboard the ship! This is 7 days later and she is still very ill. Spoiled my desire to cruise ever again. Read Less
Sail Date September 2019
I am always puzzled why Princess has no card room, no forward viewing public spaces, and elevators that don't go to all floors. We and other guests were always searching for a spot to play cards, one day we had to relocate 4 times in ... Read More
I am always puzzled why Princess has no card room, no forward viewing public spaces, and elevators that don't go to all floors. We and other guests were always searching for a spot to play cards, one day we had to relocate 4 times in 2 hours. There was a nice space at the back of the ship that was only open late pms as a nightclub, but several of us found our way to it for reading during the day. Stateroom had a tub that was so badly worn ( finish off in numerous spots), I wouldn't use it, only showered. Rest of bathroom only "ok." PA system was painfully loud, so much so that most guests in public areas covered their ears everytime it came on. However, the staff and food staff were outstanding as usual. My advice is to find your own shore excursions, we did several non ship ones that were excellent and I will review them on viator. Read Less
Sail Date September 2019
Let's start with the condition of the vessel. It needs some major repairs to it's plumbing systems as we had personal loss of our toilet multiple times this cruise and saw many leaking ceilings and buckets throughout the ship. ... Read More
Let's start with the condition of the vessel. It needs some major repairs to it's plumbing systems as we had personal loss of our toilet multiple times this cruise and saw many leaking ceilings and buckets throughout the ship. Heard stories of cabins flooded and carpet replaced, our friends were relocated along with their neighbors due to repairs to their cabins. However I cannot find fault with the crew of this vessel. Captain Tuvo has a very happy crew, we heard crew people tell of how nice it is to work on board the Star and it showed right to the customers as well. Dinner in Sabatini's was fantastic for both service and food. Anytime dining was great, never having any issues getting a table when we wanted. We tried to get Edwardo and Paul each night as they were so good with service and timing of our meals. The barrel chair was in our caribe cabin and we were thrilled to see it. Air conditioning did not work on our warmest day in San Francisco when jellyfish clogged the cooling system we heard, but in our cabin is was fine. Overall the ship does need some care and we heard it will be dry docked in April to upgrade to medallion. Not sure we would sail her again only due to ship condition but not the crew.....they were a joy. Also enjoyed the smoking lounge Shooters for a cigar and whiskey. I also thought the pools were heated somewhat.....on one day the rear pool was too warm for my taste. Oh yea....this cruise also was to pick their entertainer of the year 2019 so they had four on board to do shows and we voted. The singer Phillip Brown won and he was great. Also even with it's plumbing issues I have to say the public restrooms were some of the cleanest and well cared for we have experienced at sea. Read Less
Sail Date September 2019
Our very first cruise and it was amazing! We were with seven other people that had all previously cruised. This was helpful for us as we didn't attend the first time cruisers meeting. I would recommend going to it if you haven't ... Read More
Our very first cruise and it was amazing! We were with seven other people that had all previously cruised. This was helpful for us as we didn't attend the first time cruisers meeting. I would recommend going to it if you haven't cruised before. There is a lot to know that I'm sure would have been covered at the meeting. I was quite impressed with embarkation and disembarkation at all stops. With the mass of people involved, things moved very quick and efficiently. Our accommodation was a Mini-Suite, very roomy, kept clean and restocked with daily service. The bed was so comfortable. We didn't spend much time in our cabin so are considering a Balcony Stateroom the next time we cruise. The Horizon Court Buffet was very acceptable, with an array of choices, the food being better than average. We chose anytime dining and had dinner in the dining room each evening with our group. The choices were slightly limited but varied enough to satisfy most any one. On three occasions we had the same waiters. They provided us with a dining experience full of wonderful memories.Their service was impeccable, personable and full of fun. The entertainment and activities were plentiful and fun, on the most part very good. We were never without something to do, so many choices. I'm unable to comment on shore excursions because we decided to go it on our own. Our favorite stop was Monterey. We rented a car and ventured off to the Monterey Aquarium. If this sort of thing interests you, I would highly recommend it. Spent a little time on Cannery Row and off we went for a drive down the coast. They have a 17- Mile Drive with an admission fee of about $10. Worth every cent! It takes you along the beautiful coast line from Monterey to Carmel. The scenery was spectacular! It was our favorite time of the entire cruise. We were very disappointed this stop was so short, could have easily spent the whole day or two. We had an excellent experience and will definitely be cruising with Princess again. Read Less
Sail Date September 2019
It was our 25th anniversary and we could not cruise the East coast due to hurricanes so we went West where we had never been. It was great, the staff was wonderful, excursions were good and so relaxing. The ship was nicely taken care of, ... Read More
It was our 25th anniversary and we could not cruise the East coast due to hurricanes so we went West where we had never been. It was great, the staff was wonderful, excursions were good and so relaxing. The ship was nicely taken care of, the activities were well planned. We were fortunate enough to be on the Entertainer of the year cruise and that was great. Gary the cruise director was very good and had many things planned and was very visible. His morning show was very helpful information. Now his partner Chad was not half as friendly as Gary and could use some work in that area. The captain was great and his "bye bye" was iconic and will be something you always remember. The only thing I would state needing better direction were the excursions and their meeting places. Monterey was probably the most confusing just because you got off water taxi and did not know what signs to follow and where to be. Then disembark was a bit confusing filling out the paperwork because it did not have all options. For example we needed to go by taxi and that was not listed and then we did not receive colored luggage tags so I was afraid we weren't getting picked up. I asked my steward and they helped me out. Having the luggage taken care of and sent to the airport was lovely!!! Wonderful cruisr Read Less
Sail Date September 2019
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the ... Read More
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the entire staff was very well trained, helpful and friendly, with the exclusion of one surly female at the spa reception desk. On board lectures limited. Entertainment was enjoyable. Cruise entertainment director energetic, personable, funny and enthusiastic. Ports of Call: time spent in each port was sufficient. However, the ports of call were all geared towards retail sales with tee shirt shops and jewelry stores three to a block. Excursions offered were what one would expect. We choose a rafting trip. However, the waterproof gear given to us was wet and dirty on the INSIDE, even the boots were wet with sand and pebbles inside Not a pleasant experience. This was our second Princess cruise and probably our last. Not because of one bad excursion experience, rather a culmination of the entire Princess Cruise experience. Read Less
Sail Date September 2019
My very first cruise. It was very nice and a non-party animal atmosphere, adult oriented. Great food; Pretty good entertainment; Great staff and service; Gorgeous views and nice port stops. Highly recommended. I am a vegetarian. The main ... Read More
My very first cruise. It was very nice and a non-party animal atmosphere, adult oriented. Great food; Pretty good entertainment; Great staff and service; Gorgeous views and nice port stops. Highly recommended. I am a vegetarian. The main dining room options were limited, But once the Head Waiter heard of my dissatisfaction, he jumped in and made sure that I had plenty of wonderful options. Sabitini's specialty restaurant was the BEST. Wish we had some better Movies under the Stars. Bingo was fun, but expensive. Took a trolley car at Ketichkan and did some shopping; Did Mt. Roberts tram in Juneau and did some more shopping; Did the Summit bus in Skagway. All very enjoyable and affordable. Skagway was the cutest downtown with LOTS of shopping!!! Victoria was a waste of time as only arrived at 7 PM and left by 11 PM. Tracy Arm Fjord was breathtaking!!! Already booked my next Princess cruise for Hawaii out of Seattle for 2020. Read Less
Sail Date September 2019
We primarily chose Princess because of the ease of sailing with them and the knowledge that we would at least have decent food. Last year we sailed on a competitor's line and my bed was hard and the food was not good. We came back to ... Read More
We primarily chose Princess because of the ease of sailing with them and the knowledge that we would at least have decent food. Last year we sailed on a competitor's line and my bed was hard and the food was not good. We came back to Princess knowing it might not be one of those huge ships with all the activities but maybe we didn't need all that. It turns out good food and a comfortable bed made me very happy. The Star is not a new ship by any means but the crew on her is just amazing. We just had such a nice time. I can't express how well they took care of us this time. It was above and beyond. We splurged and got a mini-suite and it was such a treat!!! I would highly recommend it if you have the opportunity. It was very, very comfortable. The MDR was very, very good. I only had one dinner that was just ok all week. The food was good. I especially enjoyed all the seafood options. My only bad meal was at the Crown Grill and it was more of a service issue versus the food. We had a 2 1/2 hour dinner that just drug on and on for no reason. I definitely will sail with Princess again many times but I just don't know if I will go back to the Crown Grill. The crew show was a really fun!!!! My grandkids enjoyed the kids club and the pool a lot. All in all it was a lot of fun and we had a great time!!!! Read Less
Sail Date September 2019
Princess makes you feel important the entire time your on board.You feel safe and secure knowing that they have your best interests in mind on and off the ship. 5 star service. Huge assortment of food and drink and it’s GOOD food made ... Read More
Princess makes you feel important the entire time your on board.You feel safe and secure knowing that they have your best interests in mind on and off the ship. 5 star service. Huge assortment of food and drink and it’s GOOD food made from someone who cares not from a frozen box. Lobster, great steaks, seafood galore something for everyone guaranteed. Cleanliness is impeccable!! The staterooms were amazing the beds and pillows are straight from heaven you don’t want to leave them in the mornings. You come home rested and feel good, no other accommodation or vacation does that. You feel your money spent on the cruise was a fair trade and and of full value for your experience. I guess the most important vacation for us is knowing your money was well spent.The embarking and disembarking at every stop was smooth and speedy no standing and waiting, ones with children went well and enjoyed all the options available for them on board. Princess covers all the bases, it has the entertainment choices food choices drink choices and they cater to all different age groups and personalities. All the Alaska port of calls were unique and had tons of options for excursions and shopping so everyone had something to do.What’s really special is when the Captain mingles with the passengers throughout the cruise. Great job princess! I always say go Princess or don’t go!!! Thanks again for an amazing cruise... Read Less
Sail Date September 2019
This is by far the worst cruise we’ve taken. Noise, noise, noise every morning starting at 4 am and lasting until1-2pm. Then after that time if still in the room now there’s running, heels noise from shoes. We was on the 14 floor. We ... Read More
This is by far the worst cruise we’ve taken. Noise, noise, noise every morning starting at 4 am and lasting until1-2pm. Then after that time if still in the room now there’s running, heels noise from shoes. We was on the 14 floor. We complain they say we have to investigate, Internet wasn’t working, we was told we have to investigate. Blood on the sheets, we was told:oh not blood maybe food from eating in the room. We go to the diner hall, I asked for Gluten free bread and was told how are you gluten free, you didn’t fill out a gf card. We’re going to do it but we’re going to see how this goes. The food was horrible. Every other day and sometimes the same day, we had the same same food. The pillows and bed, very uncomfortable.I’m a proud black America but to pay all the money that was paid. I felt like I was being Discriminated against. On this ship the 2% seems to not matter. It was 12 of us and we’ve also spoken with others black and white that proves this score. Not for young people! Read Less
Sail Date September 2019
we picked this cruise so that we could experience Alaska and sail back to Australia. The overall experience was not that good. The food was not very good at all and had very little variety and flavour. The entertainment was extremely ... Read More
we picked this cruise so that we could experience Alaska and sail back to Australia. The overall experience was not that good. The food was not very good at all and had very little variety and flavour. The entertainment was extremely disappointing and not up to par with other cruises we had had prior to this. There were a lot of minor things that made this cruise much less enjoyable than what we have previously experienced.The onboard activities were very poor and not much variety offered at all if anything I have never felt as bored on this cruise and I have on other cruises that my wife and I had taken and really could not wait for the cruise to be concluded. Overall the staff were very helpful and friendly but there were some that it seemed too much bother for them to help. The overall cleanliness of the rooms and other areas of the ship were very good but there were a lot of negatives during the cruise that made it memorable but for all the wrong reasons. I hope princess can imrove on this as our previous experience with them was nothing but great and memorable for all the right reasons. Read Less
Sail Date September 2019
A relocation cruise seeing new ports looked great.Hi trip was OK, but a lot of little issues stopped us from putting deposit on future cruise – It started at beginning – not given cabin number till couple days of sailing, then week ... Read More
A relocation cruise seeing new ports looked great.Hi trip was OK, but a lot of little issues stopped us from putting deposit on future cruise – It started at beginning – not given cabin number till couple days of sailing, then week later in Vancouver having to move a few cabins up the hall?Re cabin my wife and I hit head or shoulder on bed hanging on wall a few times. Accepted captain’s invite to cocktail party, asked a few passing waiters for a drink(would have been our first) none returned- a message of this was put in captain’s dropbox, we never got a reply, we didn’t bother going to the next FREE cocktail party.At Victoria port we were told about the beautiful gardens – hard to see when you arrive at 7pm. , for other ports the imfo sheet listed many sites, but most were outside the map supplied?We privately booked a -Hop on Hop off at Honolulu, found our way to town and collected tickets( where told because Princess didn’t get enough booking, Hop onHop off, wont invited to the port.)It’s the little thing you remember. Read Less
Sail Date September 2019
My wife have always wanted to visit Alaska by a cruise ship. So it was between Princess and Holland America as they offered the most itineraries with Glacier Bay. Holland America's Eurodam had a very similar itinerary as our Ruby ... Read More
My wife have always wanted to visit Alaska by a cruise ship. So it was between Princess and Holland America as they offered the most itineraries with Glacier Bay. Holland America's Eurodam had a very similar itinerary as our Ruby Princess and almost chose that over the Ruby. The service aboard Ruby was very good. Room steward was excellent. Our mini-suite cabin was more than spacious for 2 passengers. We had assigned seating for the 5:30 PM dinner in DaVinci and the food and service was good. We also tried Crab Shack and Share. The food was probably a little better than DaVinci but the service and roominess was much much better. DaVinci dining room is a little crammed with a lot of tables. The extra pay restaurants offer much more room which seems like a real luxury when on a cruise ship. The buffet food in the Horizon restaurant was OK but the problem there is over crowding. It was very hard to find a table and when you did, you almost always had to hunt for silverware because they were not replenished quickly enough. I believe the staff there worked very hard. Perhaps Princess just does not have enough personnel in the buffet restaurant during peak hours. Anyway, by second day, we started to use DaVinci for breakfast also. If you go there when the restaurant opens up, you can get seated right away. Or, if you don't mind seating with fellow passengers, you can get seated right away also. This ended up being much more fun anyway because after the first, "Where are you from?" you never have a dull meal. You'd be amazed how many interesting people you meet from all over the world. On our cruise, we met a lot of interesting Australians who were travelling all the way back to Sydney on the Ruby as this was her last Alaska trip of the season and will be travelling to Australia for 6 months. I believe the Cruise Director had a very good programming for the entire cruise. We did some Zumba for the first time in our lives, sat through some lectures on Alaska, watched some live shows and watched movie on the top deck. All was pretty good and the vibe of the ship makes you relax. When I was tired, it was awesome to be able to just retire to your room to take a nap or whatever. One thing that disappointed me during the cruise was the myriad of tired and worn furniture I saw. I thought the Ruby crew could have done better with ship appearance. Perhaps the corporate office reduced the budget for ship upkeep? The stops on this trip was great. We did a Princess sponsored excursion at each port except Victoria. Embarkation and disembarkation was very smooth. Pro tip: Arrive for embarkation at the Seattle port after 2 PM. The lines are very short by then and you get get on board in less than 30 minutes. Read Less
Sail Date September 2019
I truly chose this cruise for my parents, myself & sister because of the great deal. We were able to stay in a beautiful suite at a great discount. But we loved the huge balcony and appreciated the size of the suite and would have paid ... Read More
I truly chose this cruise for my parents, myself & sister because of the great deal. We were able to stay in a beautiful suite at a great discount. But we loved the huge balcony and appreciated the size of the suite and would have paid more for the wonderful week we experienced. Our only complaint was the lack of seating at the Horizons buffet (Dad is a buffet fan, but the crowd was a nightmare, so we only ate 2 lunches there) We appreciated the special attention received at the Da Vinci Dining room. The service was wonderful! We enjoyed two nights at the Crown Grill (our first night there was complimentary) Great steaks, as expected. We also enjoyed SHARE. And the Salty Dog Gastropub was a fun lunch (normally only open for dinner, but opened at noon the last day since we were in Victoria during dinner hours) I was told on the cruise that I would not have to sign for a bar bill under $50. I wish I did. The prices of wine seemed to vary from night to night. ??? Read Less
Sail Date September 2019
First time to go on cruise, Alaska cruise to be exact, close to home . Embark Seattle, WA. Embarkation and debarkation process were smooth and easy compare to airport. The ships is beautiful and clean, our cabin (interior) is spacious for ... Read More
First time to go on cruise, Alaska cruise to be exact, close to home . Embark Seattle, WA. Embarkation and debarkation process were smooth and easy compare to airport. The ships is beautiful and clean, our cabin (interior) is spacious for two, spacious compare to some regular hotel room. Dining are wonderful, lots of foods selections and lots of dining areas to go to, you never go hungry while on board. You will not get bored due to lots of entertainments and activities to do on-board. The movie at sea is great, we watched movies even though it is cold and windy. The highlight of our cruise is the outstanding services that we got during our stay, all the staffs are very polite and very helpful. Ports and shore excursions are good but not great, depends on where are you going. Just one negative that I want to share; If the ship is rocking, don't go to Lotus Spa to get a massage. My wife and I had a massage when ship is rocking. we didn't realized that staffs who give us massage are both sea sick. Both staffs didn't gave us a good massage that we paid for. They keep on stopping and leaving the area, in the end we didn't get the full 70 minutes services (probably 30 minutes less. The price is too pricey and with the experienced we had, I don't recommend. We are planning to go on cruise again with the Princess cruise, maybe Mediterranean or Europe cruise this time. Thank you Princess Cruise for the good experienced we have with you guys, Read Less
Sail Date September 2019
This was our first cruise with Princess Cruise Lines. Princess has quickly became our favorite! The embarkation process was extremely smooth and organized! We were amazed at how quickly it went! The ship was spotless from top to ... Read More
This was our first cruise with Princess Cruise Lines. Princess has quickly became our favorite! The embarkation process was extremely smooth and organized! We were amazed at how quickly it went! The ship was spotless from top to bottom everywhere you looked! We took the Ultimate Ship Tour which allowed us to see the areas that most guests are not allowed into and it was very interesting...and clean! All of the staff was extremely helpful and friendly! The food was excellent! Our waiter made our dining experience fun and pleasant! Our cabin was very spacious with a steward wiling to help us with whatever we needed. We were busy everyday with the excursions and all of the activities onboard the ship. We booked our excursions through Princess and they were all great except for the one in Victoria. We arrived there at 7:00pm and the tour guide tried his best to point things out to us but it was too dark to see anything. Had it still been daylight it would of been excellent. We are looking forward to our next cruise with Princess...before our cruise was over we put down a deposit for our next cruise! Read Less
Sail Date September 2019
Dates, price, and ports were desirable. We've traveled with Princess on an Alaskan cruise and I based my good prior experience on booking with Princess again. However, I was disappointed in how old and poorly maintained the Star has ... Read More
Dates, price, and ports were desirable. We've traveled with Princess on an Alaskan cruise and I based my good prior experience on booking with Princess again. However, I was disappointed in how old and poorly maintained the Star has become. The overall feel of the ship is "aged". Our stateroom smelled of urine upon arrival and unfortunately that never faded throughout the week! The staff was not as friendly as expected, with the exception of a handful who did go out of their way to make us feel welcomed. The food both in the buffet and the formal dining rooms was only "acceptable". Not once did we receive a "hot" meal, but more like "lukewarm". However, the pizza parlor and grill were exceptionally delicious and fresh (most likely because they make the food as it's ordered). We enjoyed the Ketchikan, Juneau, and Skagway ports but were disappointed with the Victoria port. We arrived 30 minutes before dark and left approximately 4 hours later...not much you can see or do in that time frame so we felt it was a total waste! On a positive note, the bed and bedding were stupendous - best part of the ship in my opinion. Read Less
Sail Date September 2019
My wife and I have been to Alaska before and we like Princess Cruise Line, so for our 43rd Anniversary and her 71st birthday, all within the week we were at sea, we decided to go again. This time, we decided to go on the Star Princess and ... Read More
My wife and I have been to Alaska before and we like Princess Cruise Line, so for our 43rd Anniversary and her 71st birthday, all within the week we were at sea, we decided to go again. This time, we decided to go on the Star Princess and it was an excellent choice. My wife is handicapped and it's very hard for her to walk, and the Princess Cruise Lines associates were very accommodating. They had a special area for people who needed extra help coming on board and nary a word was said by anyone when an associate came up with a wheelchair, we were #28, and pushed my wife up the ramps to the ships. I could not have done it, but they did without complaining and without tip, they refused my tip, explaining it was "their pleasure". As my wife is a "slot addict", we received a discount on the room, which was A750, And what a room it was, right at the top of the ship, next to the pool and a VERY SHORT WALK to the buffet. Anyway, I could go on and on, but this cruise was excellent. We dined in the Crown Grill (extra charge, well worth it), ate Filet Mignon, Surf and Turf and had the Alaskan Samples desert (delicious). The excursions were not what we thought, but that was our decision, not theirs. If you go, make sure you go to the Salmon Bake, and all-you-can-eat buffet of salmon, fresh baked beans and other mouth watering items. Well worth it!! Overall, in all my years of cruising and my wife and I have been on well over 40 cruises, this was the BEST for getting on and off of a ship, believe me. If Alaska is on your bucked list, book it for September, no mosquitoes!! Read Less
Sail Date September 2019
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