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2,037 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

I choose this cruise because of it's name and also destination. Well we were 2 adults and 2 children. This was the smallest room ever, no room for anything, we had to walk over the beds to get to the door, oh and by the way the ... Read More
I choose this cruise because of it's name and also destination. Well we were 2 adults and 2 children. This was the smallest room ever, no room for anything, we had to walk over the beds to get to the door, oh and by the way the shower and toilet were between the door and the beds. Weird. Also, the only pool for adults was super small and stunk like a dirty bar, and the so called main pool was the same size as the adults only pool (this was spring break, ship packed) and the only full day at sea, the pool had to be emptied because it was dirty. So no one was able to swim. Also, the main reason for my complaint is the alcohol package that we purchased. On day one it took over 40 minutes to get a drink, no matter what you wanted. So, by the time you got off line you needed to get back in line no time to relax. On the second day in the Bhaamas where it was the Norwegian Beach, same thing over 35 minutes to get a drink, no one could enjoy the sun or relax!! This was the worst cruise ever!!!!! Read Less
Sail Date March 2018
Pros: Beautiful ship, staff in boarding terminal was friendly and efficient, Bed was comfortable, Shower had good water pressure, Haven deck beautiful view and well laid out, Getting on and off was easy enough, the closet was way bigger ... Read More
Pros: Beautiful ship, staff in boarding terminal was friendly and efficient, Bed was comfortable, Shower had good water pressure, Haven deck beautiful view and well laid out, Getting on and off was easy enough, the closet was way bigger than I thought it would be. That’s it, the rest of it ranged from mediocre to terrible. Cons (in order they were experienced): -First thing we did was try to get a drink, it happened eventually and without any courtesy from staff (this would be the tone the rest of the trip). It was at deck 15 bar before embarking. It said they would stop serving alcohol an hour before muster but hey stopped serving almost two hours before that. We got one drink. Many people who surrounded us got zero drinks. -Staff at shops (deck 5 I believe, maybe 7) acting like flea market ppl waving us down and yelling at us to look at their wares. When I didn’t understand immediately that a woman at the jewelry counter wanted me to enter a raffle she belittled me by saying I needed to “stay in the moment” with her. -Every single person above the age of 21 has the drink package. You may not have to pay for your drinks but the wait for each drink (including while dining) was never less than fifteen minutes and that was a quick one. Getting them to serve you took me back fifteen years to my clubbing days where there was a crowd two deep around the bar all wanting the bartenders attention cash out only in this case it was cards. It was the worst part of the trip. My husband gave up trying to drink after day two, wasn’t worth the hassle. It’s obviously a purposeful way to understaff the bars so they aren’t giving as much alcohol away. -It took forever to get our luggage, we had already disembarked. Wanted to enjoy leaving port but unwilling to leave my luggage in unattended in a hallway. -Dined that night at Shanghai (I think it was called). One of only two waiters who actually tried to do a good job at this place. Drinks came from different wait staff, took forever. Apps are all super small portions, I don’t think the calamari was calamari. Our two main dishes didn’t taste bad but our local Chinese please is wayyyyyyy better. They put the silverware directly on their trays and on the tables. Big no no in restaurant world, should have been on napkin. -after that we gambled, casino reeks of smoke everywhere, there is no wait staff that waits on those gambling. We only played a couple games because they were all old and dingy. -Breakfast was nothing to get excited about, again had better free breakfast at hotels. -We didn’t go to private island, too cold and I heard the service there was even worse. We sunned for awhile in haven area and that was the only relaxing parts of the trip. We managed to flag one server down on the haven deck. BTW throwing extra cash tips around meant nothing, they never came back to check on us and we were throwing 5s and 10s around. - After that went to irish bar/restaurant and had the second good service of the trip there. He actually brought us two of our drinks at a time and said we paid for the drink package we might as well get it. I think he’ll probably be fired soon for that, again the whole drink package is a scam, what good is it if you can’t get drinks?! It took forever for the food though. The adjacent bowling alley was never open. Food was obviously all prepared ahead of time and microwaved. The bangers and mash were left over breakfast sausages I saw on the buffet that morning. -We stayed in the room and watched movies that night. The weather was terrible and a pg comedy show is not for us. We watched movie channel and got room service. Wasn’t that bad, Italian sandwich and spaghetti. Sandwich was fine but no condiments, his spaghetti was meaty n okay, and I got a greek salad, other than the lettuce being warm it was fine. Another health no no in the restaurant world is everything that is supposed to be cold is to be kept on ice or changed out every twenty minutes if I remember correctly. That for sure didn’t happen. Asking for bottled water is an act of congress. The TV is angled so badly that if your laying in bed and the movie has a dark scene you cannot see what’s happening at all. There are ice buckets in the room but no vending machine. -housekeeping took our half full lotion bottle and didn’t replace it. Didn’t put a top sheet back on when they made the bed. Just comforter on top. The shampoo provided was terrible, glad I brought my own. -Went back to irish bar for dinner. Wait time was over thirty minutes. We waited, we gave up on drinking. After seating took forever for appetizers and then the food later on to come out. Because we ordered both at the same time I was sure they were going to come at same time. It wasn’t just us, everyone was waiting forever. It’s all premade, I have no earthly idea what takes so long to expedite it. -Nassau is gross and a complete tourist trap. After making our way through the gauntlet of tour guides and hair braiders and perusing all the knick knacks that were made in china, we turned around and went back to the ship. -So I won a token from coin dozer machine to trade in for a free bottle of sparkling wine. I turned it in our last night. After waiting patiently at the bar for my turn he sees the token and just pulls a room temperature sparkling wine and hands it to me. Doesn’t open it, doesn’t offer glasses. I’ve opened many bottles of champagne so I didn’t have any problem with that but I asked for a couple glasses and he ignored me so I just went behind the bar myself and grabbed them and walked away. I was 100% over it at that point. -Got room service last night as well because again we were over it. Ordered a pizza and a salad and they brought mayo and mustard? Where was that for my sandwich earlier in the trip? Basically everything was a little to a lot off. All of the little problems I would have happily ignored if we had only gotten to eat and drink when we wanted. All we wanted was to relax and everything was so trying that we came back from vacation more stressed out. We weren’t the only ones complaining, tons of people were. One couple we talked to a few times had just been on a NCL out of Miami a few months before and said everything was great and night and day different. They weren’t having any fun either. The one thing I’ll say is that it was spring break and every sorority girl and frat boy from florida, Georgia, and alabama were on the ship. Another guest commented that the staff hated spring breakers and that’s why they weren’t giving their all. How that is my fault I don’t know. spring break didn’t just get invented and I didn’t get this trip for free, why should we be punished because they are annoyed? I would not recommend to anyone. Read Less
Sail Date March 2018
The service on this cruise was awful due to lack of experienced staff pitched in to a spring break environment. It was the same on the private island cruise stop in fact it was even worse. The customer service were not interested and ... Read More
The service on this cruise was awful due to lack of experienced staff pitched in to a spring break environment. It was the same on the private island cruise stop in fact it was even worse. The customer service were not interested and seemed to be resigned to this. The food was continuously served up cold and you literally had to fight your way in to the bars to get a drink and then attract the attention of one of the bar staff if you could at all. I would have thought NCL knowing the timing would have compensated by increasing their staff numbers. We hand drinks packages to which they added service charges prior to departure which is a cheek when the service is as poor as this. We also had specialist restaurants package which we could not access because they had been fully booked before we got on the ship again I assume with service charges added to the cruise account. This was most annoying since it was the major reason for booking this cruise. The prices on board were extortio so beware if you sail without the packages. This is the second time we have been on this ship and our first experience was similar. In conclusion not the best cruise we have been on by far. Read Less
Sail Date March 2018
This was our first, and last, cruise with NCL after having cruised with Royal Caribbean 8 times. We chose this cruise due to friends of our picking this one due to other circumstances. It was during Spring Break and putting that ... Read More
This was our first, and last, cruise with NCL after having cruised with Royal Caribbean 8 times. We chose this cruise due to friends of our picking this one due to other circumstances. It was during Spring Break and putting that aside the experience was still poor. The staff just did not seem happy at all. It took 10-20 minutes to get a drink anywhere on the ship. Almost every time I thanked the server they would just turn and walk away. One night the server spilled soup on one the the guest in our party and never apologized. He walked away and got napkins so she could clean herself up. One of our guest, who has a young girl, complained to Guess Services about the NCL staff being vulgar (talking about popping a cherry and such). The Guess Services staff stated "what do you want me to do about it?). It was funny taking the shuttle back to our hotel and listening to a group, that we did not know, discussing their experience. It was a first cruise for two of the girls in the group and the others who had cruised before told them this was nothing like a cruise with Royal Caribbean. They too talked about how unhappy the staff acted. To top it off, these were college age people too. It was nice to see what a different cruise line was like and now it is good to know we have not waisted our money cruising with Royal Caribbean. Read Less
Sail Date March 2018
We went on the Norwegian Epic in March 2018, and it really wasn't great, not even sure if I would rate it good. It is one of the bigger ships in the fleet, and it was clean and well-maintained. My biggest issue was the lack of service ... Read More
We went on the Norwegian Epic in March 2018, and it really wasn't great, not even sure if I would rate it good. It is one of the bigger ships in the fleet, and it was clean and well-maintained. My biggest issue was the lack of service and staff throughout the entire cruise. We apparently made the mistake of sailing during part of the spring break times, and the service was terrible. The ship was close, if not at capacity, and there did not appear to be adequate staff to deal with the numbers. The line is marketing "Free at Sea" which includes a drink package. The ship/line knows how many people sign up for the package, but don't staff for it. For the entire cruise, it took a minimum of 20 minutes to get an alcoholic beverage no matter where we went. All the bars (pool-side, clubs, and entertainment) always had at least 5-6 people deep waiting for a bartender to wait on them. At each restaurant, it took over 20 minutes to get alcoholic beverages. At Great Stirrup Cay, they let 3,000+ people off the boat and were serviced by two bars (total) and four bartenders. For the entire day, there was a 30 minute line. And there were very few roaming bartenders working the various areas. For the "adult only" pool at the back of the boat, they had one server waiting on over 100 people and taking drink orders. It was pitiful. I have never had such poor service consistently for 4 days. I don't understand why there wasn't sufficient staff for the amount of people. The previous cruises we've gone on had about half of the passenger capacity as the Epic, but I feel like they had more staff available than the Epic. Over and over, the only way to get a server or bartender to wait on you was to literally flash cash. If there was not money in hand during the ordering, they would not even wait on you. You pay for Free at Sea and for the gratuities, and a service charge for each day of the drink package, but can't be waited on without tipping up front. I am happy to tip, but it shouldn't be a prerequisite to getting service. While at O'Sheehans, we had been sitting for some time and unable to get anyone to stop at the table. I held a $20 bill in the air and, no joke, in less than 15 seconds, a waiter appeared at my elbow. It was like watching a B-movie comedy, but it actually happened in real life. And then on to the food. Other than our dinner at Cagney's, I am not sure I ate a single meal that was above room-temperature. The main buffet seemed to leave food out indefinitely hoping for it to move, regardless of how cold it had gotten. We also tried the upgraded dining, and that food was cold too. All of the entertainment activities were always packed to capacity and more. We tried each night to get into Howl at the Moon, and it was standing room only. We tried the British Invasion pub, standing room only. It seemed like everywhere we went there was another line or another long wait for something that should be simple and quick. They crammed more people into the ship, but didn't seem to care if they could be accommodated. And the cabins. How small can they be? We got a balcony because they tend to be a little bigger, but there was only a minimal amount of walking space. The Couch, which was used to hold our suitcases, seems to take up half the room and is never used since the television is lined up with the bed. What is the couch for...to look at the closet? Or the sink? Maybe the toilet and shower that aren't separated from the rest of the suite? I won't be sailing on Norwegian again. They aren't the cheapest, and they definitely are NOT the best. They need to work harder on the service part if they want to cram 4000+ people onto a boat. Read Less
Sail Date March 2018
This was our second Norwegian Cruise- the first was on Norwegian Sky which was a terrible experience as well but we blamed the weather for the most part. We have been on almost a dozen of other cruises between Carnival & the most ... Read More
This was our second Norwegian Cruise- the first was on Norwegian Sky which was a terrible experience as well but we blamed the weather for the most part. We have been on almost a dozen of other cruises between Carnival & the most recent on the Royal Caribbean Allure of the Seas. We thought we would give Norwegian a second chance on the Epic- which looked like an amazing ship! 2 days into the cruise and my husband and I decided it would be our last Norwegian Cruise! Getting on the boat was just like every other cruise- we were on by 12-1pm. There was no entertainment by the pools- not a dj not a band. The Sail away party was a complete bust! There wasn't one!! There was a small space in between the 2 pool bars and the deck to walk through into the buffet area which was always a hassle to get through- especially with 2 children under the age of 10. Moving onto the inside of the boat- which was very nice! Always clean- however the staterooms were the size of a walk-in closet- and that may be exaggerating a touch. You walked into the room and to your left was the shower with a frosted glass door and to your right was the toilet with a frosted glass door as well- the sink which was no bigger than 12" wide was at the end of your bed! Super weird!! You had to take turns walking through the room because two people could not fit through the end of the bed and the cupboard/dresser area at the same time. These were by far the smallest rooms we have ever seen! There was definitely not enough storage for 4 people! Our stateroom was a balcony and we have never stayed in a interior room but I have to believe there are interior rooms bigger than this balcony room! The entertainment on this boat was good- I was very impressed with the amount of different music blends. However there was hardly any entertainment by the poolside! No activities by the pool and very rarely was there a dj or band. The bar service on this boat was AWFUL! If you tried to get a drink by one of the two pool side bars you would wait for atleast a half an hour! There was hardly any waiters throughout the pool deck offering drink service. This was our last Norwegian cruise- never again!! Read Less
Sail Date March 2018
This was our first time on NCL and we were not disappointed. Easy on and easy off. Stateroom was roomy for the 2 of us and had enough storage for about everything I own in life! First time with a balcony and now spoiled going forward. ... Read More
This was our first time on NCL and we were not disappointed. Easy on and easy off. Stateroom was roomy for the 2 of us and had enough storage for about everything I own in life! First time with a balcony and now spoiled going forward. Had dining plan and ate at Italian, French, and Steakhouse restaurants which were all excellent....French was the best. Also spent a few extra $ for the Cirque dinner show which is a must do. This is a small intimate venue and all seats offered a great view of the show. A big surprise to us was that this was a spring break cruise....I'm old... what would I know. So along with this we got loads of young kids drinking and all that comes with that. However the ship is so huge we easily managed to find pockets of quiet. The main shows were superb. Priscilla Queen of the Desert is a show about drag queens and if you are not offended you should go see it. Broadway style talent for sure. Burn The Floor is a high energy dance show. Very entertaining. NCL has you make reservations for all the shows. We made reservations online rather than wait until onboard. Saves loads of time and frustrations. All crew members with which we had interactions were pleasant and worked extremely hard to please us. We did have some very minor complaints but they're not even worth mentioning. Overall the Epic is a nice ship and worth every penny Read Less
Sail Date March 2018
This review includes Tips and Tricks from the NCL Epic sailing date March 10, 2018. The cruise was during Spring Break and there were a lot of Spring Breakers on the cruise. Three large groups were on the ship, a podcast group (Tom and ... Read More
This review includes Tips and Tricks from the NCL Epic sailing date March 10, 2018. The cruise was during Spring Break and there were a lot of Spring Breakers on the cruise. Three large groups were on the ship, a podcast group (Tom and Dan), a board gamers convention (CruisieCon 8), and a poker players group. Some 550 people were from the Tom and Dan podcast which is a humorous, adult oriented morning type show. This group will be on the same cruise in 2019. In general, the passengers were cool and chill and which made this cruise awesome. The people make the cruise. I heard an estimate that 75% of the adults got the Ultimate Beverage Package (UBP). NCL offered many passengers a freebie and most took the UBP. But keep in mind you still have to pay gratuities/taxes which comes out to ~$71 for a 4 night cruise, when booking through the NCL website. On NCL, 18-20 year olds may drink outside of the port. I enjoyed having the Spring Breakers on board. Now on to some tips and tricks. Many things take reservations including shows, tenders, and some restaurants. The shows can be reserved online before the cruise with the exception of the comedy shows. Many of the things that take reservations you don't really need reservations for. But I would recommend making reservations for the 18+ comedy shows and restaurants for dinner. When first getting on the ship, I would recommend grabbing the Freestyle Daily on Deck 5 that has the daily schedule and head over to the Headliners comedy club to make reservations for the shows. For embarkation, NCL starts letting passengers on the ship at 11:30 a.m. When booking cruise you pick a boarding time with the earliest at 9:30 a.m. Not sure if I see any value to the pre-selected boarding times as embarkation is just a big herd of people lined up to get on the ship at 11:30 a.m. Using the porters to take your bags is a good idea but keep the things you need until late afternoon when bags are delivered to your door. Had to wait until all cabins were cleaned before the passengers could go to their cabins ~2 pm. The Howl at the Moon dueling piano bar is popular so I would recommend getting there 10-20 minutes early. As for smuggling alcohol on board, NCL Epic are really tough about this and it would be very difficult to smuggle alcohol on board. They do not allow water bottles on board. What they catch is returned on the last day of the cruise at 5 p.m. at the Towel Station on Deck 15 as long as it is a sealed container. When I returned from Nassau, the x-rays caught many passengers with alcohol in their bags; beer had to be disposed of but hard alcohol returned on the last of cruise. Passengers who bring bottles of wine at embarkation are charged $15 corkage fee for each 750 mL bottle. NCL has the iConcierge App for smartphones. The app only works while connected to the ship's Wifi but you can use the app with the ship's Wifi for free; no need to purchase the Wifi package. Wifi signal on the ship is spotty, understandably due to all the steel walls. NCL is known for innovation and NCL Epic is the only ship of its design. The ship first sailed in 2010 but is in excellent shape. I did sneak up to the Haven and just peaked into the lounge and the small dining room. These areas are nice and upscale. To sneak up there wait at the elevators on Deck 15 outside the buffet area and jump in an elevator that is already going up. There is a neighborhood for solo travelers with a Solo Lounge which is awesome. This has a bartender from 5-7 pm each night with Vladimir, the best bartender on the ship. In general this area is busy with people socializing and making friends each evening from 5-7 pm but otherwise is slow. The cruise staff, Ruby, helps organize and reserve a table for solo travelers each evening. The lounge also has cookies, breakfast muffins, cereal, orange juice and coffee. A high end coffee machine freshly grounds coffee beans and coffee drinks with frothy milk. I am a coffee drinker but was not really big on this machine; also did not see this machine being used often. As for the shows, the comedy shows are mostly clean / family shows but there were two 18+ shows. The headliners were good. If you like drag shows, you will like Priscilla Queen of the Desert. Burn the Floor was an excellent dance show. The ship no longer has Blue Man Group. Many passengers were ordering mixed drinks, there were long wait times for drinks and the bartenders were slow. Overall, a great cruise and I'm booked again for the same cruise next year. Read Less
Sail Date March 2018
Very goo experience and a great cruise, very nice and comfortable cabin also our stateroom steward was so friendly and kind .The food was very good, the shows are amazing; all the staff are very friendly. We used the service of a ... Read More
Very goo experience and a great cruise, very nice and comfortable cabin also our stateroom steward was so friendly and kind .The food was very good, the shows are amazing; all the staff are very friendly. We used the service of a wheelchair assistance for my mother and everything goes ok very fast and efficient. The only thing i didn't like is that they broke one of the wheels of my luggage on embarkation day and on disembarkation day they also broke one of the handles of my luggage.All the service and guest service was good to me very helpful. For me this was my first cruise and so happy with my trip, Great Stirrup Cay is a beautiful island i enjoy a lot even though the water was cold i have a good time, also the Island of Nassau Bahamas and Atlantis Paradise Island are so beautiful, i really enjoy my trip and i planning to go again. Read Less
Sail Date March 2018
We went on a much needed 3 day cruise,with high hopes of being on a mega ship that we weren't used to,The Ship is really to big for us,The rooms were fine as far as rooms go,We live in a small house so no worries there,our attendant ... Read More
We went on a much needed 3 day cruise,with high hopes of being on a mega ship that we weren't used to,The Ship is really to big for us,The rooms were fine as far as rooms go,We live in a small house so no worries there,our attendant Jerome was so nice first couple days as they remember your names ect,2nd day no clean towels after I asked him in hallway.Last nite no turn down still no clean towels!!! The first Day we had a misunderstanding about buying the beverage package which I thought came with cruise,No worries I paid for it anyway but did not drink enough to warrant buying it,They billed me two times for beverage package as I used the APP for messaging with our friends on boat.they have account review on App as well.they had also charged us for misc drinks,We went to guest services and they were gonna correct it,which they did eventually but no apology!!!!The waiting at bars for drinks was terrible and not friendly bartenders,they would have two people working with a huge bar of people,We ate at Teppanyaki the first night and it was great!!!! The cook at our table was wonderful,funny and food was good.We ate in Taste that comes with package 2nd night and all was wonderful,We at at Manhatten room last night all was good to!!! We ate lunch and two breakfasts in O'Sheehan's was decent!!We had Buffet one day at lunch and the view was beautiful from the dining room,It was at front of boat with glass windows 180 degree views!!All in All not terrible buy no means ,but we will stick to smaller cruise ships as we live in florida and very close to port.Canaveral.The walks to get anywhere on ship were long because ship is so huge,could"nt get outside very easy and only from rear of boat to see Ocean!Did not partake in activities or entertainment other than great band of beetles songs in Cavern club Liverpool..Went into Nassau for little shopping and conch fritters, Read Less
Sail Date March 2018
We were hoping for an awesome on-board experience on this short, 3-night voyage from Port Canaveral. However, summing up our overall experience in two words: Very Average. First, expect long embarkation lines - extremely long, if the ... Read More
We were hoping for an awesome on-board experience on this short, 3-night voyage from Port Canaveral. However, summing up our overall experience in two words: Very Average. First, expect long embarkation lines - extremely long, if the ship is sold out as our's was. Virtually no NCL personnel were in sight to direct travelers upon arrival, or answer arrival general questions, until we entered the terminal for security screening. After on-boarding, we noticed our mini-suite (12073) was smaller than expected, but otherwise reasonably comfortable. One problem for taller passengers is the length of the bed. I'm slightly taller than 6 feet and both of my feet dangled off the edge of the bed. Despite NCL's $5 Billion in annual revenue and its huge marketing and advertising budget, more needs to be spent by NCL on upgrading their customer-facing staff. More than 50% of our encounters with NCL's pre-boarding and on-board staff were disappointing. The remaining 50% were OK. Lots of blank looks on the faces of NCL crew when responding to the simplest questions. NCL's stop at the private island was nice. The BBQ on the island was superb. But, the tendering process to and from the island is awkward, and cumbersome. Again, very long lines. Overall, we recommend choosing a smaller ship with fewer passengers and, more importantly, a different cruise line. You'll likely have a better overall experience and save yourself the 20% NCL price premium compared with other large competitors. Read Less
Sail Date March 2018
My wife and I booked this as our second cruise (first being a 7-day on Oasis of the Seas) and we were unfortunately disappointed. This NCL cruise cost nearly the same as a RCCL cruise we were considering and we decided to give NCL a go and ... Read More
My wife and I booked this as our second cruise (first being a 7-day on Oasis of the Seas) and we were unfortunately disappointed. This NCL cruise cost nearly the same as a RCCL cruise we were considering and we decided to give NCL a go and see which we would like to build some rewards points with, as we caught the bug and saw many cruises in our future. We read that the NCL Epic was one of the top ships for NCL so we hoped for a comparable experience and so I can only compare to Oasis, but there honestly is none. The food (taste and options) was actually better in my opinion than Oasis, as far as non-fee dining is concerned. The noodle bar was a great alternative to the traditional dining rooms, the Manhattan Room had a great atmosphere, and the buffet was on par with Oasis. We had the unlimited drink package though, and got our money's worth out of it. The bartenders were quite heavy handed, across the board. Outside of the food, Epic fell short. Our cabin was fine, the toilet/shower setup being as strange as everyone says, but cozy and quiet. The beds, however, were uncomfortable and bad. Felt like a cot with a thin mattress pad. Oasis had amazing beds, period. The decks were well staffed and maintained, but the weird thing we noticed was that they would begin to collect and strap down lounge chairs at like 5:30. We were hoping to be able to relax on the deck after dinner and read or enjoy the sounds of the ocean, but clearly they did not want us to. The spice H2O deck had a movie playing one evening, and they even took away the use of the loungers then as well, so naturally no one was watching the movie but for a few of us who had wrangled a wayward chair. This was probably one of the most disappointing aspects of our cruise, as we were looking forward to relaxing on the deck in the evenings. The hot tubs were not hot either, lukewarm at best. One last complaint about the deck areas were that the sinks/soap dispensers in all of the public restrooms, which are motion sensored, didn't sense half of the time, and I was constantly going to a different sink to get soap and then the sink I was at randomly wouldn't sense my hands and so I'd again go to a different sink. They were very clean though, and never felt neglected. The main shopping/dining/entertainment decks (5,6,7) felt a bit crowded all of the time. The casino took up about half of one of the floors, and you heard the constant casino sounds while dining at Taste. O'Sheehans was a great atmosphere though. Felt like a well-worn and popular local sports bar. We didn't attend any shows but the stand-up show, which was pretty good. The Cavern was as nice as described elsewhere, and the Humidor cigar lounge was a nice tucked away gem. Overall though, the different areas didn't feel too distinct from one another (which Oasis did to perfection). As far as the staff goes, they were all nice and tried to please. Our servers were all helpful and nice, and we never felt neglected (as had happened a couple times on Oasis). They also were engaging and fun when they ran trivia or the mock Dancing with the Stars activity (which was some of the most fun to watch of any activity during our cruise). Overall, we just felt this cruise was not worth what we paid, mostly due to quality of the parts not the people. Not terrible, not great. But we likely won't book another NCL cruise in the future. Read Less
Sail Date March 2018
I chose this cruise because it was a 3 day (perfect for my home situation--care giver). It was a great price for a balcony suite (that's what they call it--to me it was just a balcony room with lots of storage space) and you could ... Read More
I chose this cruise because it was a 3 day (perfect for my home situation--care giver). It was a great price for a balcony suite (that's what they call it--to me it was just a balcony room with lots of storage space) and you could include different "freebies". I chose the drink package and gratuities. Those two things worked out well. The room was very odd. When you opened your cabin door, immediately on the left was a toilet behind see through open/close doors. Immediately on the right was a tub/shower. The tub was about 3 foot high and you had to step into it to get to the shower. This was difficult of some in our group (including me)--had to have help getting into or out of tub. The casino is in the center of one of the decks, so everyone is walking around you or standing behind you while you gamble. It is not a separate room where you would go only if you wanted to gamble. The food was good in the different dining rooms; I was not impressed with the food in the buffet. I did, however, like the way the buffet room was set up, so that while you were seated eating, no one could see you. The only other odd thing to me was that you had to go to guest relations to pick up your departure luggage tags. I was with a group of 14 and we all had a good time, but only 4 would go on that ship again. Read Less
Sail Date March 2018
My husband and I booked this cruise not realizing it fell on Spring Break for some colleges in Florida. The cruise ended up being filled with Spring Breakers. We didn't mind - but we also didn't plan to hang out at the main pool ... Read More
My husband and I booked this cruise not realizing it fell on Spring Break for some colleges in Florida. The cruise ended up being filled with Spring Breakers. We didn't mind - but we also didn't plan to hang out at the main pool much. College students dominated the main pool area. Also our itinerary was affected by a nor-easter so the Great Stirrup Caye port was cancelled. The Nassau Port was pushed back a day. We basically cruised in circles. Since we had a balcony we still enjoyed the cruise. We may have gotten a little stir crazy if we had booked an interior room. Ship - the ship overall was how we expected from reading other reviews. The layout is odd, the Epic doesn't flow like other cruise ships we've experienced. For example, the deck above the main pool doesn't connect with the deck on the front of the ship.You have to climb interior stairs or use the elevator by the outdoor buffet to get to the front area. Bring your own drink because once you do get there a bar is not easy to get to. That area does have nice loungers and is quiet. Cabin - we had a balcony on the 11th floor. As stated in other reviews, the bathroom situation is odd. We didn't mind the toilet and shower being separate but could understand how others would not prefer that set up. The room had a ton of storage areas which was nice. Dining - We ate at the Garden Café Buffet for breakfast and lunch. We were satisfied with the options. If you want a quiet place to eat at the buffet and are willing to walk down stairs - go to the front of the ship and walk down to La Cucina. The restaurant is open seating for the buffet during breakfast/lunch. We ate at Taste once, the food was above average and the service average. We ate at Cagney's 2x and Wasabi once with our dining package. The crab cakes were our favorite at Cagney's. All of the sushi at Wasabi was delicious, there was a small upcharge. We thought it was worth it. We tried to eat at the Manhattan Room the last evening. We thought there would be something prime rib for the final night (or something comparable) and were disappointed. We ended up checking out the Garden Café Buffet instead and found pretty good prime rib on the buffet. We were impressed with the options on the evening buffet. Bars - The bar service was greatly affected by the Spring Breaker crowds. There were long lines at the bars on the main deck. There were several people from the main deck that were riding the elevators up and down to the lower floors to get drinks at the other bars (Maltings/martini bar/etc) because it was quicker to get a drink that way! We also found that the Martini Bar wasn't using martini glasses and would put "martinis" in plastic cups. Again we didn't mind but we heard others complaining about it. Overall we were not impressed with the bar service. We've experienced various ships and cruise lines and thought the bar service was below average, even when the bars were not busy. We usually find a bar or two that we really enjoyed on each ship but none stood out on the Epic. Entertainment and Activities - We spent a lot of time in the Cavern Club in the evenings. We loved listening to the band Siglo. They were the best cruise band we have experienced. There were a few other bands that played in the Cavern as well. We enjoyed the rock climbing wall. It was open for a few hours every full day. There were never too many people waiting to climb. The provide shoes and chalk. We were pleasantly surprised that some of the route options were quite challenging. Even though the cruise didn't end up being what we expected, we had a great time. We will cruise Norwegian again and would consider trying the Epic again, but probably not around Spring Break. If you are considering the Epic feel free to watch our vacation videos from this trip on youtube channel Explorcation: Epic Cruise: https://youtu.be/iBxOtS8EEi0 Rock Climbing on the Epic: https://youtu.be/C52ZJvXtt3M We always enjoy watching others' vacation videos when preparing for our cruises. We also have videos of the Norwegian Escape. Happy Cruising!! Read Less
Sail Date March 2018
About a month before my cruise on the NCL Epic, I was sitting in my office and thinking…I need a mini-vacation! I decided to go solo. I did not want to overthink it. 20 minutes later, I had a room booked in a solo cabin aboard the ... Read More
About a month before my cruise on the NCL Epic, I was sitting in my office and thinking…I need a mini-vacation! I decided to go solo. I did not want to overthink it. 20 minutes later, I had a room booked in a solo cabin aboard the Norwegian Epic for a March 7, 2018 departure for Port Canaveral. Break out the sunscreen, warm up my liver, buy bigger pants (for when I get home)….oh yeah! I was ready! Booking the trip: Booked online through NCL website for 4 day, 3 night cruise to Nassau and Great Stirrup Cay (NCL Island). Booked a Solo Cabin. These were actually about the same cost as if I booked a one person inside cabin, but I wanted the solo group experience and access to the solo lounge and meetings, which are exclusive to those staying in the Solo Cabins. I took advantage of the free Unlimited Beverage Package (UBP), which does require that you pre-pay 18% gratuity on $89 per day of the value, but it was worth the cost to me and it’s much easier to not worry about tipping on board. I prepaid gratuities. I printed out my confirmation (with the bar code) and luggage tags. I used packing tape to basically laminate my tags to avoid them tearing off. Transportation from Orlando Airport: I took Cortrans Shuttle Service from MCO. Cost $20 one way/$40 round trip (plus a few dollars voluntary tip). I paid cash onsite. I arranged in advance on their website. They gave easy instructions on where to meet. My flight arrived early (was at pickup location by 10:30AM for 11:15AM shuttle), so I had to wait about 45 minutes until my actual shuttle time. Arrived to cruise port at 12:15AM. They drop right at the cruise port and luggage porters. I highly recommend Cortrans. They use mid-sized buses. Great service! Arrival at cruise port: Shuttle arrived at 12:15PM. Porters waiting took luggage practically right off the shuttle. Busy time for boarding. Took almost a full hour until actually onboard. I recommend you check everything you don’t need with the porters. Otherwise, you will be carrying bags around for the couple of hours it takes to have your room ready. Boarding: Unless you are high status ‘Latitudes’ club member, you’ll have to wait in a long line to board which reminisces waiting in a Disney line for Space Mountain. They ask if you want to leave a credit card for expenses, similar to a hotel, which I did and recommend everyone do. It was so convenient to not have to go to the desk and settle my bill. I received an itemized receipt the morning of arrival and was just able to walk off. Since it was lunchtime, everyone heads up to the main buffet, which was very crowded. I went to O’Sheehan’s bar instead, which was good and fast table service. Had some wings and a ruben sandwich and a beer. Went topside to pool bar. Note that while in Port Canavaral, there is a small charge per drink for port taxes ($.70-$1.20 or so), so don’t be surprised to see some small charges on your bill for these. Food and drink: I didn’t use any of the restaurants that cost extra. Breakfast at ‘Taste’ was good and was table service (Eggs Benedict!). Had dinner at the Manhattan Room, Taste, the chinese place. All were OK, but not fantastic. Next trip I’m doing specialty service. Long pants and collared shirts in dining rooms at night for men. Women look great in anything. I liked the mixed drinks better at Bliss and Maltings Whisky Bar (which besides making a good Old Fashion was also the only bar to have IPA Beer). The drinks by the pool were good if you keep basic since these bartenders are very very busy. They had Tito’s, Grey Goose, and other high-end liquors. UBP includes all drinks up to $15 and you pay excess of that. Everything I wanted was within the UBP. Bottled water and canned soda as well as specialty coffees were not included in UBP (why not NCL?), but fountain soda, iced tea, water was included. Solo cabin: The solo cabin is small and funky. I’m a big guy…6’3” about 300lb. I found the bed comfortable and large enough. Taking a shower in the small telephone booth size shower for me was like washing a large van in a small carwash. Nonetheless, I liked the cabins. I didn’t spend a whole lot of time in them anyway. After I booked, I saw that my cabin was far away from Solo Lounge. I called NCL and changed to one closer. This was a good choice since some folks were really far from the lounge and general gathering space. There are 128 Solo Cabins on the Epic. All people in Solo Cabins have exclusive use of the Solo Lounge. The lounge had an awesome coffee machine for free use, which included lattes, cappuccino, espresso functions. Baked cookies and danishes in the morning was nice. The first day at 6PM we had a meeting at the Solo Lounge to meet our NCL Solo host, Silvia. She made arrangements for those of us to go to dinner together a different restaurants at 6PM for each of the three nights. About a half dozen of us, which is a relatively small group compared to the 128 Solo Cabins on board, decided to go. We ended up hanging out together the rest of the cruise…dining together, going ashore, etc. New friends whom I’d like to cruise with again. There is also a happy hour in the Solo Lounge every night from 5-7PM. This was a good opportunity to meet others staying the solo cabins. Some folks were truly solo travelers. Some were friends who are staying in the solo cabins. Others were traveling with their others, but wanted their own cabin. Some of the cabins are connecting. Ports: In Nassau, my new friends and I decided to head to Junkanoo Beach and hang out at the Tiki Bikini Hut. We enjoyed the drinks, beach area, DJ, and free wifi. Great server (Amanda) from South Africa. We also went ashore at Great Stirrup Cay. This is an NCL island, which means food and UBP was included there. We hung around the Bacardi Bar. If you want to go early to the Great Stirrup Cay, you should reserve a tender. These are reserved in groups…tender 1,2,3 etc. If you reserve Tender 1 and decide to go later than the first tender, you can still go in a higher group. Shows: The cruise was short so I only went to the ‘Burn the Floor’ dance show on the second night. We showed up about 10 minutes before the show and were able to sit in third row center section. Great show that lasted about an hour. Disembarking: You can either carry your bags off in the morning, or use NCL’s color coded system, which takes your bags for you. You then disembark according to you color coded time. I just walked off with my bags. The schedule said disembarking begins at 7:30AM. I left my cabin at 7:15AM and was through customs/immigration and off the ship by 7:45AM. It was very easy and much quicker than boarding. My Cortrans shuttle had to wait about a half an hour, but I was back at Orlando Airport by 9:15AM. On my flight back, I was already missing being on the ship and my new friends. I was also curious on why the seatbelts were now smaller than before! ;) Read Less
Sail Date March 2018
The service was not very good. Called guest services for distilled water when arriving on ship. Never got till the next day when I asked the cabin boy for it. He had for me within 5 minutes. My husband needed it for his sleep apnea ... Read More
The service was not very good. Called guest services for distilled water when arriving on ship. Never got till the next day when I asked the cabin boy for it. He had for me within 5 minutes. My husband needed it for his sleep apnea machine. Because there were 1600 spring breakers on the ship it was very hard to get a drink. Each bar only had 2 bartenders and they seem to cater to the young ones. Ship needed to be more prepared for the young drinking crowd. A cudos to the crew for recovered the person who fell overboard. They did an awesome job retrieving her in the pitch dark blackness of the ocean. The ship was way to large for us as we kept getting lost trying to find our room. Will definitely use a smaller ship next time and not during spring break ever again. Thanks for asking my opinion. Read Less
Sail Date March 2018
We picked the Norwegian Epic because it offered all the amenities that we wanted in a cruise....a short jaunt with 2 Bahamian stops, thermal spa, and a relief from the winter for a few days. Unfortunately, things don't always go as ... Read More
We picked the Norwegian Epic because it offered all the amenities that we wanted in a cruise....a short jaunt with 2 Bahamian stops, thermal spa, and a relief from the winter for a few days. Unfortunately, things don't always go as planned. We couldn't go into our first port of call (private island) because the ocean swells were so bad so we spent a day at sea. The next day we were to go into Nassau and it, too, was cancelled due to a narrow passageway in mixed with ocean swells. We had another day at sea and the captain arranged for us to try Nassau the next day. Luckily we were able to get into Nassau the next day but our excursions were cancelled due to what the weather did to the beaches. That left us on the boat again for the 4th day in a row. As for the ship it was a big disappointment. It was our first time sailing on a Norwegian ship and we will not do it again. Most of the customers were intoxicated Spring Breakers. I can't tell you how many people complained about this for we never signed up for a Spring Break Booze Cruise as this turned out to be. If you did want a drink you needed to stand in line 20 minutes to get one for the lines were so long. They do not have enough bartenders and staff on this ship. We never saw a cocktail waiter at the pools....they don't exist! Norwegian lets you on the ship early (around noon) so you can have lunch but you are not allowed to your room until after 2:00pm ! My husbands luggage was delivered around 4:30 but mine was no where to be seen. Tracked down our room steward and he said they were still delivering luggage and not to worry. At 6:00 I tried calling him and the operator to no avail. No one was answering phones. Finally, my husband went searching and found my luggage in a pile of pieces not delivered at the end of our long hallway. No time to change for our 7 pm dinner reservation! The only other time we saw our room steward was when leaving on our last day. He asked then if we had a nice cruise!!!! He was just looking for a tip! Congestion on this ship is terrible. There are only 2 main stairways/elevators and they are located at opposite ends of the ship. Nothing to get you up/down in the middle. The ship's casino is large and placed in the middle of the ship open to the floors above it where the restaurants are. Smoke filled these floors and it was disgusting. Eating in any of these restaurants was unpleasant! Another weird thing about this ship is that there isn't a outside area you can walk around the entire ship for exercise. One side of the ship on the 7th floor is designated a walk/run track but you have to go up and down the same side - STRANGE!! We had a spa balcony suite which was extremely narrow and strangely laid out. When you walked into the room the toilet was on one side and the shower on the other.....right in the main room!! No privacy here! The sink was very small and across from the bed! This ship was designed for maximum passengers and NO comfort. Even the hallways were narrow and curvy. We asked to have the balcony door opened between our room and our friend's room and were told they weren't allowed to do it! Why on every other ship they can do it and not this one is a mystery to me!! My husband and I are average height people and our feet hung over the end of the bed! These beds were designed for this narrow room!!! I feel sorry for anyone over 6' tall! We paid extra for our spa suite so we could have unlimited access to their thermal/hydro pools and steam rooms. The pool water was never warm like other ships we have been on. Even their hot tubs throughout the ship were lukewarm. They had many thermal beds but they, too, were only lukewarm. It was not like the thermal suites we have experienced on other ships and not worth the upgrade. Food was fine....average cruise fare but the cafe's food lines were poorly laid out making for congestion! The best thing this ship had to offer were their shows!!! Entertainment was excellent. The shows Burn The Floor and Priscella, Queen of the Desert were jaw dropping! These entertainers belonged on Broadway! I have never been on a ship like this before and have been on many cruises on many cruise lines. This was by far the worse cruise we have ever been on AND to top it off on our way home after Nassau, a woman fell OVERBOARD!!!! I am sure she was INTOXICATED because you had to want to fall overboard otherwise. The captain and crew did an excellent job at SAR and found the woman alive within an hour. A miracle after falling 16 floors. Read Less
Sail Date March 2018
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in ... Read More
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in the midst of these kids. Constant loud music and partying. Could not enjoy my balcony!!!!! Long lines for drinks at bars (not too many people walking around taking drinks). Couldn’t get lounges on decks-way too many people. The additional charges each time you bought a drink were very high. Food and entertainment were great. Person jumping off ship! Nothing else good to say. I have cruised for the past 15 years and this was the worst experience. As one student said after the cruise - there were a lot of pissed off old people. I enjoy partying but this was ridiculous. No additional accommodations for having to be at sea during bad weather. Read Less
Sail Date March 2018
We chose this cruise because friends were going. The whole experience was unfortunate. When we first boarded we tried to add the $71 liquor package that Edgard, the travel consultant had said we could get. He told us we could add 2 of this ... Read More
We chose this cruise because friends were going. The whole experience was unfortunate. When we first boarded we tried to add the $71 liquor package that Edgard, the travel consultant had said we could get. He told us we could add 2 of this package for our stateroom. We didn't book ahead of time because of the storm and not being certain we would make it to the ship. He assured us we could sign up when we got on the boat. Several people told us they would try to get us the package but in the end we were just strung along. They were supposed to reach out to us by the end of the first night and we never heard anything. Again on the second day we heard nothing and had to find her again only to be told they still had no news or offers for us. We were passed through several different people and NEVER got any help or offers. I don't like being LIED TO repeatedly! We were totally misled and screwed out of the package we were promised. Next, there needs to be some sort of warning when spring break is going to greatly impact the vacation of your passengers. The amount of inappropriate behavior was overwhelming, the kids on spring break ALL had the drink package hmmmm. We couldn't get near several bars, couldn't get near a pool or hot tub. It was totally unacceptable. The 15th deck was impassable during the day and out of control with drunken kids being disorderly. Not only did we have to witness it during the day but they then aired it on the TV in the rooms! REALLY?? Bumping and grinding is not something to advertise or promote! I understand we can't control the weather but when a destination can't happen, something else should be offered so passengers have something else to do onboard, Animal towel folding doesn't cover it. Taking away movies and activities isn't right either. It would also have been helpful to know if we weren't going to be able to tender to an island so we could have planned our day differently and not crammed into the dining rooms with 4,000 other people. A little time for planning goes a long way. Lastly, disembarkation was a disaster! The lines were absurd! There was no order or information. I'm sure there is a better way to stagger the easy walk offs. I traveled with my mom and sister and we are very easy going people but this upset us all and we feel like we got taken advantage of. Read Less
Sail Date March 2018
Norwegian makes you select an arrival time which really serves no purpose. It was a hugh cattle call and very long lines. Took us over 2 hours to go through the line to check in. Luggage was not delivered to our room until after dinner. ... Read More
Norwegian makes you select an arrival time which really serves no purpose. It was a hugh cattle call and very long lines. Took us over 2 hours to go through the line to check in. Luggage was not delivered to our room until after dinner. We booked this cruise and we choose the upgraded meal package and unlimitied bar drinks. We only got to use 1 of the upgraded meals beacuse all of the restaurants were completely booked by the time we boarded the ship. The unlimited bar drinks were very hard to come by due to a very small wait staff on the deck area and then we found out if you ordered a frozen drink, you had to ask for the alcohol to be added. The food in normal restaurants was cold and very slow service.Spring breakers made the cruise even more unbearable. On the pool deck the hot tubs were filled by them sitting in them all day, not allowing other passengers the opportunity to use the. No cruise staff asked them to leave even while there were 15 or more in a tub with a 6 person capacity. Getting of the ship was just as bad as getting on. Only 2 custom officers checking IDs. About an hour to get off and this is what Norwegian called Easy Off. Weather was bad (not Norwegian's fault) so we were only able to make 1 port of call, a day late. Best thing Norwegian did was that they were able to rescue the passenger who fell overboard on our return to Port Canaveral. After an hour search she was found floating and in stable condition. Will not travel on Norwegian again. Too many problems. Read Less
Sail Date March 2018
Went with another couple for his birthday. Restaurants were very good but that’s all I can say. Total disorganization getting on the ship. Took 2 hours. Free drink package for everyone including drunk college students. Not a prude but ... Read More
Went with another couple for his birthday. Restaurants were very good but that’s all I can say. Total disorganization getting on the ship. Took 2 hours. Free drink package for everyone including drunk college students. Not a prude but what I saw was horrible. Not enough waiters or bar tenders for “free” drink package. Had to lay money on the bar to get noticed. Took about 45 min to get a drink. Nor’easter couldn’t dock at islands. To top it off someone either jumped or fell overboard so we had to turn around which delayed getting back by 2 hours. Then NO bag tags in the room so no one knew to get them at guest service so “everyone” had their bag with them to get off ship which took 2 hours. Complete nightmare. Never never again will I cruise Norwegian. Hire more bar tenders that can speak clear English also. Read Less
Sail Date March 2018
Wanted larger ship so adult children would have lots of activities. One preferred carnival, one preferred celebrity and another stated they would probably not cruise again. Indoor space was very dark. Upscale restaurants as well as ... Read More
Wanted larger ship so adult children would have lots of activities. One preferred carnival, one preferred celebrity and another stated they would probably not cruise again. Indoor space was very dark. Upscale restaurants as well as dining room the food was not up to par based on other Norwegian ships. Staff were too busy to be friendly and others were quite unfriemdly. Not usual for Norwegian. Tendering to ports was very slow and unorganized. Elevators were hot and very little airflow as well as being very dark. Dining is supposed to be freestyle but unless you made reservation in main dining room it was very difficult to get seated until quite late at night. The ship is so crowded it is very difficult to partake in any activities. Karaoke was poorly done with music speeding up and slowing down in the middle of the song. All in all very disappointing experience. Read Less
Sail Date March 2018
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