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1,460 Disney Port Canaveral (Orlando) Cruise Reviews

In general I think Disney does a terrific job of embarkation and disembarkation compared to other cruise lines I’ve experienced. There is a line to stand in to get your initial embarkation “ticket”, and the woman who served us was a ... Read More
In general I think Disney does a terrific job of embarkation and disembarkation compared to other cruise lines I’ve experienced. There is a line to stand in to get your initial embarkation “ticket”, and the woman who served us was a bit of an idiot, including writing the wrong stateroom numbers on our boarding passes, but otherwise it was smooth. The only other thing which was TERRIBLY annoying at embarkation is that they don’t tell you you cannot bring any food on board so the many $$ of snacks we had with us were all thrown away. Disembarkation was similarly smooth except at Disney Cay because our arrival was so delayed that there were huge crowds waiting to get off and it was a long time before they got things organized and started letting people off. The staterooms are very spacious and well appointed. Only two annoyances - first, we had side by side staterooms and wanted the decks to be left adjoining but regardless of repeated requests it never happened; also, one day when I was relaxing and reading on my deck they were washing the deck above me and soaked me with dirty water - not cool! It was very annoying that they never seemed to announce time changes which caused us a great deal of confusion as we changed time zones several times during the cruise - in general I felt communication during the cruise was lacking. The everything free except alcohol isn’t really true. For example, I like to drink plain soda water - only available at bars and not free - really??? Also there is an ice cream and candy store where everything costs money, as does popcorn at movies and shows. That said, the food generally was fabulous - above average for cruise food - and constantly available with good service. The teen club was a lot of fun for our two teens. I thought the kids club was absolutely fabulous but my six year old didn’t really like it as they didn’t have as high a counselor to child ratio as she has experienced in other vacation situations. I think if you have a child who is more outgoing and curious they would really have a fabulous time. The two shows we saw - Aladdin and Frozen were spectacular with amazing performers. The app is very helpful and we all used it and the free chat it enables throughout the cruise. A great choice for family cruising. Read Less
Sail Date March 2020
Embarkation went very smoothly. The line was constantly moving, and a cast member gave out forms to fill out in line to cut down on waiting time (have a working pen with you). Security screening was quick (get rid of liquids, port ... Read More
Embarkation went very smoothly. The line was constantly moving, and a cast member gave out forms to fill out in line to cut down on waiting time (have a working pen with you). Security screening was quick (get rid of liquids, port authority won’t let you in otherwise) and I was walking on board around noon. Disney goes out of their way to welcome you by announcing you onboard into the atrium. Super awesome. The attention to detail on this ship was to be expected given the incredibly high standards of Disney. The atrium was magnificent. Parts of Disney are blatantly Mickey (which is super fun and whimsical) while other parts (especially the adults sections of the ship) were more hidden Mickey style. The Dream has three main restaurants plus two specialty restaurants (Palo and Remy). I went to Remy the first night so I missed the Enchanted Garden, but did go to EG for breakfast. The restaurants are very well themed, and I think EG was my favorite themed restaurant. It was gorgeous. Disney rotates you to a different restaurant each night so you have a chance to see all of them. Your waiters go with you, so no worries. I did not try Palo (I regret not doing that brunch) but Remy was equivalent (to me) as Victoria and Albert’s. Men are required to wear a jacket, so that should tell you there is a dress code. No jeans. Ladies must wear a dress or pant suit. The food was delicious. I did my hardest to get through all seven courses but my stomach gave up. Alas. The beef wagu was superb. The waiters were knowledgeable and explained in detail what everything was. The regular restaurant waiters were awesome! One liked to play games with us and gave us puzzles to work out while we waited for our food. We had three waiters for our table and they were very knowledgeable and had great suggestions. They also know who you are immediately. They knew my name when I showed up for dinner the second night after being a no show the first night. My jaw dropped before I could tell them my name. They also loved to heckle each other, much to me and my fellow dinner companions’ amusement. Royal Table and Animator’s Palette were also well themed and I loved the food. I only ate at their buffet, Cabanas, a couple of times, but the food had a lot of variety and was very good. Juice and soda are free (unless you go to a specialty place), as is room service, unlimited soft serve ice cream, and the hotdog/pizza/hamburger places. Pizza was very good too. Next to Cabanas is Venelope’s, which is a dedicated former sweet shop. We’re talking Willy Wonka people!!!!! The most beautiful, glorious cupcakes, fudge, chocolate covered strawberries, lollipops, cake pops, gelato (they make elaborate sundaes!)...I was definitely the kid in the candy store. They have a good variety of kid friendly movies on their “funnel vision” and kids can watch movies while swimming in the pool. I loved their Aquaduck slide. They have a movie theater that shows free, first run movies, and another HUGE theater for their broadway caliber shows. Golden Mickey’s, Beauty and the Beast and Believe are what Disney’s excels at. Please do not miss these shows. While Disney does have two dinner seatings (if adults only I suggest taking the second seating), they also play the shows twice so both seatings have a chance to see them. They have miniature golf, a sports simulator, numerous Character Meet and Greets (you have to book ahead of time for the Princess characters or you won’t get a pic of them) and all sorts of activities. I grabbed a Rainforest spa pass and loved Senses. The heated lounge chairs overlooking the water was so relaxing, and I love their variety showers. I didn’t travel with kids, but did walk through for a tour. It’s a Small World is a nursery for the three and under’s. Reserve those ahead of time if you want adult time, as that’s the one kiddy place that books full the quickest. It’s also the only one that charges you $9/hour to watch your baby. The other kids’ clubs are the Oceaneers Club (which made me really jealous of the kids that got to play there), the Edge and the Vibe. The Vibe, for teenagers, have their own pool. Adults also have their own pool, jacuzzi, decks, deck chairs (of which there was more than enough for us) specialty coffee and drink places, excursions, shipboard activities, and the District, which holds a variety of pubs, champagne areas, clubs with live music, and so much. I literally was not wanting for anything. Disney thought of everyone!!! I was not the least bit bothered by the kids on board, and I encountered no drunken brawls or obnoxious people. The staff were incredibly friendly, polite, and excellent conversationalists. They were also strict enforcers of the “adult only” sections, so you were left with peace and quiet if you wanted to stay in those areas. Castaway Cay was the highlight of the trip, and just as well themed as the ship, right down to the cute bathrooms! They also have an adults only section that had hammocks, a bike rental (which was super relaxing biking all over the island) and a dedicated place to get some fruity coolers or beer. There’s also a BBQ place. Didn’t hang out in the family side, but they also had all of that, plus some fun snorkeling places and water slides. Disembarkation went smoothly. If you wish for them to take your luggage off the ship for you, you must leave your luggage outside your door by 10pm. Make sure you remember to set aside clothes to wear off the ship the next day or you’ll be walking off in your pajamas. They issue out colored tags so finding my stuff in customs was easy (that, and I had obscenely bright Disney luggage so my eyes found it immediately). Just so you know for breakfast getting off the ship, they’ll do final breakfast based on what your dinner seating was. If you were first seating, your breakfast will be earlier. Second dinner will have breakfast after 8am. I highly advise AGAINST booking a flight before 3pm. You will be super stressed out and rushed and may have to skip breakfast, as everyone is getting off the ship and you’ll still have to get your luggage through. I had accidentally booked their bus back to the airport when in fact I was going to WDW after pulling in, but they were able to put me on one of their buses with scarcely a wait. Also, you do have the option of dressing up for Pirate Night. The ship plays pirate movies and music, the crew dress up in pirate gear, including the characters, and the guests join in the fun. I brought a costume had and had a ton of fun. There’s a pirate show followed by fireworks followed by a deck party followed by another pirate buffet. As you can see from this incredibly long review (should have done a table of contents and chapters), I was incredibly impressed by my first Disney cruise! To hear the first seven notes of “when you wish join a star” play on the ship’s horn during the Sail-a-Wave party made me teary eyed. The ship also has a variety of other musical horns, and they’ll play them either in port. If you’re fortunate, maybe you’ll be treated to a horn battle with other ships. I went for my 40th birthday. I went solo. Still loved this cruise to death. Do not let anyone tell you that this ship is only for families with kids. This is false. If you love traveling on ships with high standards, attention to detail, and are young at heart, please give Disney a look. They blew my previous cruise lines away. WOW!!!!!! I put money down for a placeholder before I even finished my cruise. Read Less
Sail Date February 2020
This was a seven-night Star Wars Day at Sea cruise sailing the western Caribbean. While the cruise was fun with lots of activities on board for children and adults, it was spoiled because of the terrible cabin we had, stateroom 2018 on ... Read More
This was a seven-night Star Wars Day at Sea cruise sailing the western Caribbean. While the cruise was fun with lots of activities on board for children and adults, it was spoiled because of the terrible cabin we had, stateroom 2018 on deck 2 midship. The cruise had a few nights with rough seas, and we couldn't sleep because of a loud banging noise coming from the deck below. Although Guest Services and Housekeeping were sympathetic, no one eliminated the noise. The last night we had to sail through a terrible storm to return to Port Canaveral. The Housekeeping manager offered us another cabin to sleep in on deck 2. The seas were so rough, it didn't help. Disney must know there is something wrong with 2018. Do yourself a favor and choose another stateroom. Star Wars activities were fun, and the entertainment staff added more activities on the day we would have been at Grand Cayman. We couldn't go to Grand Cayman, our second stop, because after we left Cozumel, our first stop, the ship had to sail back to Cozumel because a passenger had a serious medical emergency. Port charges and excursions for Grand Cayman booked through Disney were refunded. Fireworks for pirate night also were cancelled, and a brief fireworks show was scheduled for the following day. Star Wars day on Thursday, a day at sea, was fun with lots of events for kids and adults, including fireworks. My sister's stateroom on deck 7 lost power the last night of the cruise, and Guest Services attitude was "oh well." My brother-in-law had to stay up all night because he couldn't plug in his cpap machine that helps him breathe at night. No one could sleep anyway because of the rough seas. It was the roughest sail we've ever had. Debarkation the final morning was chaos, with lines winding all over deck 3. It took us almost one hour to get off the ship and clear customs. No explanation from Disney crew members on why it took so long. Only two crew members were scanning passengers off the ship, and only two Customs agents were working. 3,700 passengers were on this cruise. Epic fail by Disney. Read Less
Sail Date February 2020
This is the 8th Disney cruise that the family has gone on. We’ve done 7 consecutive years around President’s Day weekend, and one Alaskan cruise. It’s difficult for me to assess whether or not the number of times we’ve gone has ... Read More
This is the 8th Disney cruise that the family has gone on. We’ve done 7 consecutive years around President’s Day weekend, and one Alaskan cruise. It’s difficult for me to assess whether or not the number of times we’ve gone has simply taken away from the overall experience, or if service has deteriorated a bit. First off, the ship is always in very good shape. It’s spotless. It’s appreciative that Disney takes such care in making sure that it’s ships look the way that they do. We commented about the Carnival ship that was docked at Port Canaveral, and how tired looking the ship looked. Different audience for sure, but I would think that you still want people coming back. We’ve been on the concierge level the past 5 or 6 cruises. It’s expensive for sure, but for us it’s worth not having to wait in some lines, and to essentially have our own concierge working for a select few. Allows for more time to do other things. The room on our level is always nice. The people who take care of our room have always been the best of the best. They certainly go out of their way to make sure that everyone is comfortable. Dining is another story. The servers are always polite, and suggestive. The food has gotten to be a little tired. Same menu year after year. They are always asking how the food and service is in the dining rooms. The service was good this year. It’s been better. Over time it just doesn’t feel as though the service is as warm as it’s been in the past. Again, not sure if we’ve reached the peak, and now there’s not much that Disney can do to provide the WOW that we had the first time we were on the ship. We choose Disney for the expereince(s) for the kids, and even that is getting a little tired (same shows, etc). We haven’t gotten off of the ship in Nassau for the past 3 years. We’ve done everything that we’ve wanted, so to me it’s not worth fighting the crowds. Five cruise ships docked in Nassau. As a result there are thousands of people that flock to Atlantis, which I’d be upset if I were staying there. To fight the crowds there isn’t worth the hassle anymore, and it’s already expensive to do anything over there. Disney’s private island is terrific. It’s always our favorite part of the cruise. We have reserved a cabana for the past several years. Again, something else that isn’t cheap, but it’s much more serene, especially as the kids get older. Plenty of activities on the island. Always a great day. We’ve decided not to “renew” our trip for next President’s Day. If we do go somewhere, via cruise, we’ll explore other cruise lines. Disney does a lot very, very well. Might be time to see what else is out there. Read Less
Sail Date February 2020
My family and I were on the Disney Fantasy from January 18-January 25, 2020 2 adults, 2 children. First off our excursion in Cozumel got cancelled with no explanation as to why. Our second port/tender stop of Grand Cayman got cancelled but ... Read More
My family and I were on the Disney Fantasy from January 18-January 25, 2020 2 adults, 2 children. First off our excursion in Cozumel got cancelled with no explanation as to why. Our second port/tender stop of Grand Cayman got cancelled but Royal Caribbean was able to tender their guests ashore. Our 3rd port stop of Falmouth Jamaica got cancelled. Other cruise lines were able to stop as well. We heard weather was the issue for some cancelled ports but that can not be true when other cruise lines were able to still tender or port. We found out that the Fantasy ship had engine problems since our first stop in Cozumel. Nothing was said to us on the ship. We sailed all week at a reduced speed. Never have been on a ship that had so much movement in my life as many are saying the ship swayed so much because of the engine problems. We found out through other cruisers that a dive team was working on the engine while we were actually able to make our scheduled stop at Castaway Cay. Which everyone finds hard to believe that it took us so long to get to Castaway because we gained so many hours from missed ports of call. We feel like Disney failed to keep guests happy and kept alot hidden on this vacation. Then to top it off we found out the next cruise going out today on the Fantasy January 25, 2020 is already receiving reimbursement for a changed port, not a cancelled port like we had all week. Also we understand this has happened before and credit/reimbursement was given and a discount on a future cruise. I am requesting reimbursement and I do not want a discount for a future cruise because we never plan to take a Disney Cruise ever again. We will continue to sail on other cruise lines where they are happy to keep their guests satisfied. We paid so much for no more extras than other cruise lines offer. Also the internet is terrible. We bought 4 large packages for $89 a piece. Other cruise lines we are able to buy one package with unlimited use. The food is terrible. It doesn't ever change. This is the only time I've ever been on a cruise and lost weight. The entertainment lacks for adults. The pools are way too small for the amount of people this ship had to accomodate for a cruise to nowhere. Also the cruise director Leslie Dallas lacks. She has been the most boring/uninteractive cruise director we have ever had. Some cruisers said she made a joke of our missed ports and terrible cruise. The daily itinerary is terrible and the things they added for the missed ports were "how to make apple struddels and pin trading." That is extremely sad. Read Less
Sail Date January 2020
I have never posted before. We just completed our 6th Disney cruise, and our 19th cruise overall. The Disney Fantasy has experienced consistent "technical" problems since it was damaged during Hurricane Sandy. These ... Read More
I have never posted before. We just completed our 6th Disney cruise, and our 19th cruise overall. The Disney Fantasy has experienced consistent "technical" problems since it was damaged during Hurricane Sandy. These problems continue to plague the ship. Again, on the January 18-25 sailing of the Fantasy, technical problems were experienced which significantly impacted the enjoyment of the guests on board. In addition, this sailing was impacted by adverse weather. It is not because of the weather or necessarily the technical problems that I am writing. Disney's shipboard offering has significantly deteriorated. Royal Caribbean and Princess now provide better family activities and organized children activities. Disney's complaint resolution process is very poor and they have demonstrated they do not care about their guests. It is highly unlikely that we will never give Disney any of our money in the future, based on their lack empathy, honesty and poor guest experience. Had Disney's shipboard and land-based staff decided to deal openly, honestly and transparently with their guests, our opinion may be different. However, Disney executives decided to "write off" the experience and concerns of more than 2,500 guests. They don't care if you are a first time cruiser or a repeat cruiser. They just don't care any more about the customer experience. On the Jan 18th 2020 sailing of the Fantasy, there appears to have been significant staffing issues which resulted in a very poor guest service from the cruise director and her staff. Rather than be upfront, honest and transparent about the problems, the ship's captain lied to the guests onboard. We missed two ports of call (Grand Cayman & Falmouth) supposedly because of weather (though weather did not impact Royal Caribbean or Carnival at these ports), and many guests missed the "Star Wars Day at Sea" as they were sick in their staterooms because of the rockiness of the ship caused by the ship's technical problems. No management personnel were available onboard to address the concerns of guests, and since returning guest relations staff have sent one inaccurate, unapologetic, empathy-lacking "form" email. I spoke with a DCL Guest Correspondent, who sent the "form" email and she said that management had made a decision not to deal with the poor service on board or the disingenuous statements because they had determined that all concerns were weather related. This is not true. Hundreds of guests have tried to work through Disney customer service channels, including Mr. Vahle, the president of Disney Cruise Lines, but the only response received was the factually inaccurate "form" email and selected calls reading from the "weather" script. Disney apparently does care if you are a "social media influencer" as a number of such individual were scheduled for the January 25-February 1 on the Fantasy. Because of the technical problems experienced by the ship on our cruise, all guests on the Jan 25th cruise, likely because of the social influencers on board, were given $150 shipboard credit and a modified itinerary because of the Fantasy's technical problems and its inability to maintain speed causing the need to change ports. DCL management has acknowledge that there are more disgruntled guests from the January 18-25th sailing than is normal. This is a clear indication that there were problems far beyond weather. Management is trying to hide behind a weather narrative, when the real issue is how the ship's crew dealt with the guest experience issues caused by the weather and technical problems, and more importantly failed to deliver a quality product on board the ship. From my perspective, Disney has historically had a stellar reputation of a company that truly cares about providing top tier entertainment and experiences for its guests. Our experience last week has now exceedingly tarnished our view of Disney because of the lack of transparency, honesty and empathy. I understand that my family and I represent only eight guests, but more than 2,500 guests were adversely impacted. Many were on their "cruise of a lifetime". Disney Management doesn't care that many people saved for years and years to pay the premium charged by Disney. I do want to state that part of our cruise was excellent, clearly up to Disney standards. In particular the Food and Hotel side of Fantasy operations were top-notch. Our dinner servers and head waiter were excellent. Our stateroom host was also very, very good. It is the inaccurate, false and misleading information provided by the ship's captain, , and the Cruise Director, which have created the firestorm of disgruntled guests. Most importantly, the guest experience on this cruise was severely lacking compared to prior Disney cruises. In part, this was because of a lack of staff and a lack of Disney zeal from the staff that were in evidence. It could be that there was a crew illness (this is the most likely explanation for the lack of personnel and lack of planned activities and lack of "weather related' replacement activities)--but why not be honest and say so? For one of the few replacement events there were no Disney personnel in evidence, only the puppeteer performing (for the third time of five appearances). The lounge for his performance was so overcrowded that the coast guard would have fined Disney had they been aboard. The counselors at the children's Oceaneers club were not engaged. The shipboard entertainment was lacking in quality. Family activities, such as family karaoke, were scheduled at 10:45 pm at night rather than at 2 or 3 pm when families would have liked to attend. These are just some of the examples of the lack of service on this sailing. The lack of information during the cruise, and the misinformation provided after the cruise, exacerbated the problems and concerns which naturally occur when multiple ports are missed because of weather or other technical issues. The significant dissatisfaction of our family and most of the other 2,500 guests could have been avoided had the Captain, Cruise Director, and Disney land-based guest services staff been honest, empathetic and transparent. Just a few examples include: * the Captain sent a letter stating that we did not tender in Grand Cayman because of weather. Royal Caribbean did tender. We saw them. * The form email stated that the alternate location was on the other side of the island. Point of fact, it was 8km from the main port. No information was provided by the captain that it was Disney's choice not to tender--they could have; they just didn't, and didn't explain why. * the Captain announced that we could not dock in Falmouth because of weather. the Cruise Director said we would be sailing to a replacement port, Ocho Rios. We didn't stop at Ocho Rios and no information was provided as to why we did not stop. * The form email stated that conditions where not safe in Ocho Rios. Carnival did dock. Why was it safe for Carnival and not for Disney. Why did Captain Marco not explain what was going on? * Third party sources, and a Disney employee on a disney blog, stated that the Fantasy experienced technical problems on January 20th, before or after leaving Cozumel. The form email claims the technical problems occured on January 23rd and therefore did not impact the missed ports (supporting the weather narative used by management). If the January 23rd date is true, why was the ship delayed in arriving at Grand Cayman, then again delayed in arriving at Falmouth, then again delayed in arriving at Castaway Cay. * Third party sources show that the speed of the ship was 20% less than normal. Why did a technical issue that supposedly occurred on January 23rd, impact sailing speeds on January 21st and 22nd? * The form email stated that guests were not impacted by the technical issue, yet many guests were sick and could not participate in the Star Wars Day at Sea activities because of the rockiness of the ship. The cruise was marketed as a Star Wars cruise--why does an inability to participate in a key aspect of the cruise not impact a guest? * Why did the cruise directly crassly broadcast on the stateroom tv system that you should all be happy that you are getting off this ship. * Why were there less cruise activity staff in evidence on this cruise than on any other cruise we have taken on any cruise line? * Why were there not back-up activities scheduled to accommodate missing ports of call? * After two unexpected extra days at sea, why would you not show some gesture of empathy such as providing free popcorn for the movie, rather than the normal $ 10 price. Small things can create significant goodwill. Lack of transparency or empathy creates distrust. I could go on and on. The above items highlight the overall disengous response of Disney personnel, creating the lack of trust. The point is: DCL management appears to be totally supportive of a Captain and Cruise Director that do not meet Disney standards of honesty and care of the guest experience. This cruise did not meet Disney standards. I have never posted before--but if I were a member of management, I would want to know the real facts. I would want to have guests trust in Disney. At this point I am not looking for compensation, as our family has decided we cannot trust Disney and we will not pay the Disney premium again in the future. The dishonesty, obfuscation, poor on board entertainment and organization, poor child activities are the reason for our decision to no longer give our hard earned money to Disney; not the weather--weather is understandable. Weather does not, or should not impact staff actions. I find it sad that Disney apparently does not care about guests and chooses to blame the weather for a Captain who lacks honesty and transparency, a Cruise Director and her staff who cannot provide a Disney level onboard experience, and a PR operation that cares more about "social media influencers" than 2,500 guests who were not provided with an expected Disney experience. When trust is breached, it is difficult to rebuild. Unless you have money to burn and don't care about the ship board experience for you and your children, and you don't mind if technical problems with the ship cause you to miss expected ports, DON'T CRUISE WITH DISNEY. You will receive much better value and a much better family experience on other cruise lines. Read Less
Sail Date January 2020
Disney service always excels. Crew was great despite lots of extra work due to missed ports. Cabin was great, Star Wars Day at Sea was fun for kids and adults. Did our usual port arrival around 11:30am. Line for security was reasonable ... Read More
Disney service always excels. Crew was great despite lots of extra work due to missed ports. Cabin was great, Star Wars Day at Sea was fun for kids and adults. Did our usual port arrival around 11:30am. Line for security was reasonable and no wait for check-in. Waited only about 10 min after check-in for our boarding group to be called. Love that Disney allows you to bring on beer or wine (we brought Truly's). We had the sit-down lunch in Animators Palate and headed up to pool deck. We were able to snag chairs and kids were off. Bags were delivered to cabin by 2p. Cozumel was great. Did our own excursion to Paradise Beach (highly recommend). Both Grand Cayman and Falmouth were missed due to weather. Despite other reviews, the weather issues were legit and the crew did try to get us in. I'd prefer to be safe despite some disapppointment. Daily Navigator was quickly updated with additional movies and drink tastings (our favorite) among other activities. even with recent price increases the Dr I k tastings are a good value and informative. Capt did a good job trying to find the sun and keep us out of rainshowers. Only saw Aladdin and Frozen shows which were excellent. Star Wars Day was fun with character interactions. I wish they'd show original trilogy movies in theater during the day not just the new ones. Fireworks at Sea are still great even if short (best view is deck 12, port side). Castaway Cay was great as always. It felt less crowded compared to our last time in the Fantasy which probably wasn't reality. We always go early and stay to the bitter end since it means vacay is almost over! Food in cabanas and other deck locations was good. wish they had shawarma like Magic and Wonder. don't forget the good pastries and finger desserts in Cove Cafe. Dinners were great. Loved our servers and made friends with table next to us. Ship was spotless. Kids always enjoy the kids club and my older one loved being able to go to Edge for the first time. We let them check themselves in and out and app have notifications, so we knew they were sticking to our plans. Silent DJ was a blast for both adults and family! disembarkation was fast after breakfast, no waiting for zones to be called and only brief delay at Customs. We piled into the rental car shuttle and were away within 15 min of stepping off ship. Disney hasn't yet figured out controlling the weather, but we still had a great time and it was like 20 degrees at home. We booked our placeholder if for no other reason to try and get back to our missed ports! Read Less
Sail Date January 2020
Reasons why I loved this cruise: - amazing entertainment! - exceptional service! You cannot beat the Disney service- they always go out of their way to make your cruise magical. - beautiful ship - Castaway Cay is a stunning ... Read More
Reasons why I loved this cruise: - amazing entertainment! - exceptional service! You cannot beat the Disney service- they always go out of their way to make your cruise magical. - beautiful ship - Castaway Cay is a stunning island...gorgeous adults only beach with a great BBQ lunch. - adults only areas on the ship are lovely and there was plenty of adult only entertainment! - Beauty and the Beast was a high quality production! It was better than many professional productions I have seen. - Trivia was offered ever day- super fun! -Bingo was very entertaining! - We loved seeing first run movies on the ship! Star Wars was great! - plenty of chairs in the adults only section of the ship - our dinner service staff was phenomenal- Richard and Miguel were the best servers we have had on a cruise! - Good food! And the theming is each restaurant is adorable! Read Less
Sail Date January 2020
We had three cabins one deck below Concierge level. Four adults, three children under 5. We, the grandparents have done about 30 cruises, never on Disney. It started off bad with enormous lineups as far as the parking garage as the ... Read More
We had three cabins one deck below Concierge level. Four adults, three children under 5. We, the grandparents have done about 30 cruises, never on Disney. It started off bad with enormous lineups as far as the parking garage as the check in computer system was down for over an hour. Small room, mattress one of those that when your spouse moved you moved up and down too. Barely queen size and my feet (I'm 6'3") hung off the end. They gave us three pillows to try, none worked. There is only one adults only bar with a view for cocktail hour but when we got there at 5 the two bartenders said we don't serve until 5:30, but we said our family dinner is at 5:45, too bad, so sad. The noise of hundreds of kids at dinner time is unbearable. In 7 days we did not have one main course that was edible. Denny's would be better quality and better tasting food. We had a poor location for our table the first night and complained to the Maitre D, he didn't care. We asked for a window table the second night, got one in the entrance as far from a window as possible. The serving staff and room cleaner were exceptionaly good, but the food was awful. For our Caymans stop we had to tender in. I had an early meeting on the island and to avoid stress, I wanted a tender ticket for the first tender. Neither guest services nor port activites cared one bit, just said line up an hour before we arrive. Castaway Cay the Captain told us the wind was too strong to dock. Really, Disney bought an island and built a ship that can't handle the prevailing Caribbean strong winter winds. It was apparent they should have built the breakwater another 500 feet out to sea and built some wind protection on it. Fabulous cruise for kids, but no Disney magic for adults. Read Less
Sail Date January 2020
We chose this itinerary because it fit within the kids' school vacation so it wasn't necessarily chosen due to the itinerary. We don't generally enjoy stopping in Nassau so we treated it as an "at sea" day and ... Read More
We chose this itinerary because it fit within the kids' school vacation so it wasn't necessarily chosen due to the itinerary. We don't generally enjoy stopping in Nassau so we treated it as an "at sea" day and stayed on the ship. Unfortunately with Nassau, a LOT of people do this so the ship is still pretty crowded if its a full sailing. Our server team was one of the best teams we have had on any sailing with Disney (and all of our teams have been great). We really enjoyed them. We had a great time on the short trip getting to know them. This was our first trip (of our 5 Disney cruises) with a verandah and we really enjoyed having it as a place to relax. I wouldn't say its a "must have" on future cruises but we definitely will do it when its affordable now. Our teens especially liked having a quiet place away from the pool deck craziness. My husband did several drink tastings and LOVED those experiences. The bar staff was incredible! This cruise was our "Grand Slam" cruise so we have now been on all 4 ships. Across the board, although we liked this ship, we generally like the Magic and Wonder more. Things we do like better on the Dream: 1) mini golf - we love having the courses on the Dream and Fantasy, 2) the bar area is MUCH better on the Dream than on the Fantasy because it doesn't have the weird round bar room where they try to do family activities but no-one can see, 3) The movie theater has better seating, and 4) the workout room is bigger. All that said, there were many things we don't like as much on the Dream and would cause is to pick either the Magic or Wonder if given the choice. 1) Several decks have no way to go from one end of the ship to the other which means that there are huge traffic bottlenecks on the ship. It makes the ship (and the Fantasy) much harder to navigate. 2) If you are staying aft (as we typically stay mid to aft), the elevators on the 11th floor aft empty directly into Cabanas. This is frustrating if you don't want to go to Cabanas and are trying to just get to that floor. It also means that there is tons of unneeded traffic flowing through what is already a quite conjested spaces at the height of breakfast and lunch. 3) There were no family trivia games on the entire 3 night sailing. We love the trivia games and go to most of them, but our teens also love them. This sailing did not have a single family trivia game. We brought our teens to a few adult ones that were held during times when the bars aren't restricted for age since they are older, but missed those trivia times. 4) they seem to have scheduling issues on this sailing. They were late starting several adult events. for example schedule said 1pm and no one was there at 1pm, and then they eventually showed up at 130pm.. made it difficult to plan and participate. 5) We really missed the Promenade lounge (French Quarter Lounge on Wonder now). This is one of our favorite places to hang out before the main seating dinner and we loved doing activities in this lounge on the Magic and Wonder. We really missed this on the Fantasy and Dream. There is really no comparable space for adults and kids to hang out together on the ship. 6) because the Dream's itineraries are so short, there don't seem to be any variety acts on board like on the other ships. We really missed that. Last critique I'd have is that we were on board right after the Last Jedi came out so Frozen 2 and Last Jedi were pretty much the only movies showing. (there was like one showing of Maleficient at midnight or something). We were actually pretty excited about seeing the Last Jedi a second time, but they showed Frozen 2 during all of the "normal hours" and pretty much only showed Jedi while we were in port or late at night. It would have been really nice to have a daytime showing. Athough I liked the original Frozen, I'm Frozen-ed out due to all of the hype around it, and my boys are definitely over it. It just would have been nice to have a more boy-friendly movie showing at some normal times of the day. Maybe if you have two blockbusters both new, show a few showings of one in the Walt Disney Theater so people can choose. In general, I really wish they would have some variety of films i the theater. The first run films are great but there are tons of classic Disney films and I'd love to see some of those in the theater. Or I'd settle for not just two films for the entire cruise. Surely it could be mixed up a bit? Read Less
Sail Date January 2020
Family wanted to experience this hyped up sailing thinking it would be extra special, it was special all right because the inflated price never justified the offering. The only amazing stand out were the cabin was immaculate even though ... Read More
Family wanted to experience this hyped up sailing thinking it would be extra special, it was special all right because the inflated price never justified the offering. The only amazing stand out were the cabin was immaculate even though toiletries were gravely downgraded, and the stateroom hosts were exceptional. David Johnson in concierge was impeccable, understated warmth with great communication skills and demeanor. Embarkation this sailing was a nightmare. People everywhere and the security lines wrapped into the parking garage and then the snaked the lines in there, lots of people being pulled aside for bringing prohibited items on board, just disorganized and frustrating, not a great way to start a sailing. They need to go over to RCCL and check out how they embark, hopefully when they close the terminal in June 2020 they upgrade it to make embarkation less of a circus. In a nutshell more security options to move things along. Food on board was just okay, the fast food deck 11 options were tasteless, if you have sailed DCL before you have previously experienced the MDR menu options, never hot and while pretty presentation either too salty or very little taste, server was fantastic but his helper wore so much cologne you could almost taste that! Stateroom hosts were the best, the kindest pair of people, loved seeing and interacting with them. Mercedes and Eric always smiled and greetings were the norm not the exception. Our stateroom was always beautiful, clean and welcoming. Everything was in working order and the hallway and room were very quiet. First run movies were available on board in the movie theater and one night in the main theater, we appreciated this as we waited to see Frozen 2 and Star Wars on the ship, the movie theater was comfortable albeit very packed every time we went. The offerings in the main theater were the same as always so if you sailed the Dream before like we have it was boring, we went night one to experience the new cruise director hired from MSC cruise line, he tried to be on the funny side but he came across as trying super hard, he and Ann his partner delivered their messages but we did not enjoy them, not very polished and not fun to watch. Ann was more enjoyable though then Stephen the CD. Activities on board were few and far between and with so many people on board any offering was so crowded it was hard to enjoy except the "race your baby" presentation. While crowded with the 3 decks we were able to get excellent viewing and this was the funniest thing Disney does in our opinion. I laughed and cheered so much I had tear in my eye's, this was the highlight activity for us. Note: While the theme of *Pirate night on Christmas we felt was not good planning, the fireworks were amazing and beautiful, we could watch right from our private stateroom balcony which was a highlight of this sailing. Strangely DCL so concerned with being green (paper straws etc.) yet they fully print all of your photos on board to look through for purchase, this we though was a true waste of all things related to the activity. To review your photos you had to be directed to a folder that had all of your pics there, what a true waste of paper, so sad. *Many different people so many Holidays celebrated yet Pirate night on Christmas was disgusting and wrong in our opinion. The characters were only once in holiday related outfits that day (early) but to enjoy them you had to miss a lot of time on their private island, the best part of sailing DCL and the weather was so warm and sunny! "Say Cheese" photo opportunity Pluto was sent as the naked dog that he is, could you not place a red bow tie on him? I expected joy, what a huge let down. When questioned we were told Disney didn't want to offend anyone, what? Just terrible, don't charge inflated pricing and then present mundane and ordinary. Disney dropped the ball big time. Never again will they see another penny from this family. 4 night sailing and we had minimal luggage yet after placing new luggage out the last night upon debarkation an entire wheel was missing at pick up, just awful. Elevators packed and the cruise director and partner came across as the B team, hard to watch or listen to. To add insult to this sailing the concierge lounge was packed, inundated by people allowing others in who had not paid for the amenity thus making the lounge quite unruly and uncomfortable. Goodbye DCL we know you don't care but we do, so our monies will be spent elsewhere. Full disclosure our last two cruises with DCL were also diminished experiences but we had this one booked so instead of cancelling we thought maybe they would redeem themselves, nope, nada, not a chance. DCL will never run out of 5 year olds so in our opinion they just stopped trying. Read Less
Sail Date December 2019
This was our 3rd Disney Cruise. We love the family-oriented mindset of Disney and choose these cruises because we want a safe experience for our family. On this Merrytime Christmas Cruise we were onboard for the entire week of Christmas ... Read More
This was our 3rd Disney Cruise. We love the family-oriented mindset of Disney and choose these cruises because we want a safe experience for our family. On this Merrytime Christmas Cruise we were onboard for the entire week of Christmas and it was a really fun time for all of us. Many of our expectations we met or exceeded and as always, the crew and service were exceptional. There were a few considerations that almost ruined the trip for us however. First was the photography. It is a contracted service called "Shutters" and is nothing like the great photo experience offered in the parks. This group seems entirely concerned with making money although the fact that they print out every photo taken (pictures that nobody wants) seems to defeat their purpose. The photo opportunities are great but they do not allow families to link their room keys to compile all the photos. We had 4 staterooms so they wanted us to pay the $200 4 times! Even though we made sure that we used the same room card every time for every photo, they still found ways to prevent the photos from showing up in our album. We spent hours going through the photo banks trying to find some of our precious photos, only to find that there was really no reason that they hadn't been added to our collection. One of the reasons we booked the cruise was to get some great family photos of a rare moment when every family member was present. We were very disappointed with the outcome. Why can't Disney use the same photo plan on the ships that they use in the parks? Second problem was communications. In this day and age we expect much more than old technology and non-intuitive equipment. The WAVE phones they provide are so hard to figure out that we didn't even use them on the first two cruises. This time my tech-savvy son took the time to figure them out (with several calls for help) and we tried to use them. We found them bulky, difficult to keep charged, and of course totally useless for communicating with out deaf kids. For that, we utilized the App which allows texting "chats" but limits how many people can be in a group and has the frustrating propensity to drop the people in your group. We hungered to be able to use simple WIFI communication but of course that is spotty and extremely expensive to use onboard. Without the ability to easily communicate, we were often upset and several times missed opportunities to do things together as a family. This is something that Disney should address. Now that I have complained about the two things that seriously pained me, please let me take a moment to tell you what Disney does well. Number 1 has to be the variety and pleasantness of the service staff. We have been so impressed with how these people make every effort to make our experience fun and memorable. The Disney idea of having the wait staff travel with us to each meal gave us the opportunity to learn about and make friends with some truly charming young people, and our room steward was as cute as he could be. The food onboard is not gourmet, but the atmosphere is a lot of fun and the kids are overjoyed to be able to get pizza and ice cream on their own as well as being able to order room service by themselves. The characters make everything more fun especially when they unexpectedly appear. We loved taking photos of the grand-kids with them. We aren't greatly impressed with Castaway Cay as we expected more of a village with shopping and eating opportunities but the kids enjoyed swimming in the ocean. As far as entertainment goes, some of the offerings get old after multiple sailings but I have to say that Beauty and the Beast was very professionally done and we all loved it. We had no problems with the embarkation or the disembarkation but we did have quite a bit of damage with out luggage as others have noted. Our cruising experience was amazingly calm until the very last night. The captain warned us it would be a bit rough but none of us realized how nauseating a little rough can be. That has never happened before but it is something we will be prepared for in the future. Will we sail with Disney again? Yes. Do we hope they will take our comments to heart and fix the things that need attention? Yes. We hope others who cruise with Disney will have as much fun as we did. We had a great Christmas together and made some good memories. Read Less
Sail Date December 2019
Sailed in December with my two 16 year old sons. We were in Concierge Class. This gave us several benefits. Personally escorted onboard to Concierge Lounge and skipped all embarkation lines. We did have to wait a while for bus from ... Read More
Sailed in December with my two 16 year old sons. We were in Concierge Class. This gave us several benefits. Personally escorted onboard to Concierge Lounge and skipped all embarkation lines. We did have to wait a while for bus from Orlando Airport to the dock, but once at the ship we flew onboard. Concierge Lounge is very nice and always had nice snacks available. Concierge class also seemed to give us really good tables in main dining rooms. The food on Disney Dream was very good, but I would not rate it outstanding. Often the food in the main dining rooms , while very tasty, was served lukewarm...certainly never hot. I prefer hot food. I did dine for Brunch in Palo and this was an excellent first class dining experience. If sailing Disney, I strongly recommend dining in Palo (or Remy) as much as possible! Unfortunately, you have to over age 18 to book Palo and Remy so my sons could not join me. I think the Disney ships are great for younger kids, but not so great for teenagers age 14 to 17. Many things that teenagers would like to do are not allowed since you have an age 18 barrier. Service in our cabin was excellent. Service in main dining room was OKAY, but did seem rushed. Service in Palo could not be beat. Excellent entertainment onboard. Broadway quality production of Beauty and the Beast. We also got to see the new Star Wars movie the same day it premiered in USA. Castaway Key is very good, but not as nice as some other private islands....HAL's Half Moon Cay is better. Overall Disney Dream is a fine cruise experience. Great attention to a lot of little details. However, the less then perfect food, crowded at times deck areas, and rushed dining room service prevent me from giving it an excellent rating. Read Less
Sail Date December 2019
We selected this cruise because our first itinerary was a 3-Night Bahamian on the Wonder in February 2018, and that was much too short. This was a longer option, now that we knew we liked cruising, on a ship that was new to us, and nearly ... Read More
We selected this cruise because our first itinerary was a 3-Night Bahamian on the Wonder in February 2018, and that was much too short. This was a longer option, now that we knew we liked cruising, on a ship that was new to us, and nearly everyone I know recommended the Eastern Caribbean over the Western. The Very Merrytime designation was just a bonus. The travelers were myself, 28, and my mom, 62. Embarkation was a bit of a mess. I dropped my mom off around 1:15 while I went to return our rental car at Alamo. The security line was very, very long when I dropped her off - people were being held outside at the drop off point. Not quite as bad when I returned. I later heard there had been an issue with scanning people onboard the ship, so everyone was getting checked in just fine, but the computers to scan their Key to the World and mark them as "onboard" was down. They were manually writing people down with pen and paper! By the time I made it into the actual terminal my mom was literally the next person for the check in counter so that was perfect timing. We chose a later Arrival Time because we know staterooms are ready around 1:30 and we like to go straight there and drop things off. This was a perfect strategy. Our stateroom was a Category 9B Deluxe Oceanview Stateroom, #2010. I selected this because it was not too far forward, close to the laundry room, and I've heard low deck/midship is good for minimizing motion sickness. We enjoyed this room quite a lot. Very minimal noise, except around 11:15pm when they would vacuum Mickey's Mainsail above us, and occasionally drop things. I loved that the porthole was big enough to sit in! Not the same size as the very large ones in the Category 8 rooms, but still big and cushioned. We felt the room was an adequate size and there was plenty of storage. We did seem to have difficulty finding a good temperature - the thermostat only has five options and it seemed to always be too hot or too cold. Our stateroom host was Richard and we loved him! So attentive and thorough. Only potential negative to Deck 2 is that there's no access to the aft elevators. Dining: Akemi was our server and she was delightful! I'd request her again in a heartbeat. Yasa, our assistant server, didn't really shine until the second to last night. He wasn't great about keeping water refilled. Our second to last night he made us little origami puppies out of the children's menu. We felt the food was adequate. I selected second dining (8:15) in the hopes it would be a little quieter with fewer children, plus I'm from the west coast and I thought it would be good for my internal time change. I still think it was a good decision but my mom said she would prefer first seating (5:45) in the future. Did not really care for the Pirate night menu. One thing I think Disney could do better is to switch up the menus between ships. Animator's Palate and Royal Court are the same as AP and Triton's on the Wonder, and Enchanted Garden has elements of Tiana's Place (same goes for the restaurants on Magic and Dream). We did not dine at Palo this time, but we likely will in the future. Remy doesn't appeal. Cabanas was fine for breakfast and lunch. We ate dinner there one night and it was just okay. Service was like molasses slow. The quick service options on Deck 11 weren't great. We ordered burgers one day and they pulled them out of a warming drawer and placed a cold slice of cheese on top. Not impressed! I did think Cookie's Too on Castaway Cay had a great selection and enjoyed lunch there. We also had a nice treat at Sweet On You, which of course does cost extra. A great thing about Disney Cruise Line: the bacon is always crispy! I'd had some really limp bacon at the Yacht Club at Disney World the morning before the cruise so was pleased to get some nice crispy stuff every morning for the week! Entertainment and Activities: Jo, the adult activities hostess, was also in this same position on the Wonder. We LOVED her during that cruise, she was absolutely a highlight, and we were THRILLED to discover she'd be our hostess on the Fantasy as well! We went to music trivia and games for the first several nights and had a blast. One night they, for reasons unknown, decided that music trivia should be in O'Gills instead of The Tube, and not realizing the switch, we showed up late. It was PACKED. No place for us to sit, so we missed out on that trivia. We really enjoyed the show that JunNk put on, and thought the comedian Mark Riccadonna, was funny - apparently stand up comedians are infrequent. We didn't play Bingo until the last day and wished we had done so earlier, super fun (but pricey). The people in front of us won the $9,000+ snowball jackpot! The Merrytime Activities were not as great as I was hoping for. There's only one tree lighting, on the first night. And there is simply not enough room surrounding the lobby atrium for everyone who wants to view it to be able to. We missed Santa's Winter Wonderland Ball. Other activities conflicted with other things we wanted to do. The decorations were beautiful though! And I finally got to meet Belle in her Christmas gown, which has been a lifelong dream of mine. Aladdin: A Musical Spectacular - not a favorite. They "revamped" it and they went way too heavy on Jasmine's feminist "I am woman, hear me roar" stance, in my opinion. The carpet didn't fly over the heads of the audience, there were no elephants parading down the aisles. Genie wasn't really laugh-out-loud funny to me. I much preferred the now retired version at Disney California Adventure Park. Frozen: A Musical Spectacular - we also saw this on the Wonder and we like it a lot. They showed this on Thursday night, second to last. I wish they would have performed it earlier, because they showed Frozen II as the nightly show on Tuesday (which we thought was great, probably better than the first!). Would have been nice to see the stage version as a recap before the second movie. Disney's Believe - the best of the lot. Liked that there were songs from "different" movies (Jungle Book, Mary Poppins) and not just the same Lion King, Aladdin, Beauty and the Beast montage that Disney loves to show (though of course, they included those too). Movies - in general, just okay. Not a lot of Christmas options and the few they had were on Funnel Vision, not in the movie theater. Heavy on Maleficent II and Dumbo, no options for Frozen II until after they'd shown it as the nightly show, despite it being out for over a week by that point. Descendants featured heavily on Funnel Vision. Aqua Duck: not worth the hype, in my opinion. Rode it the day we were in St. Thomas. The first half is fun with the little dips, but from the time it curves around the deck and the whole second half it's a snore...just a straight line. Goofy Golf was fun, we played it one night. It was just us and one other group, but that group had six people and took forever. We ended up skipping a hole and coming back to it to pass them. Rainforest Room doubled in price earlier this year and I'm really not sure it's worth it anymore. It's about $34/person/day for the one day passes purchased prior to sailing, with the ridiculous auto gratuity added in. This doesn't include the salt scrubs, which are about $15 extra. We enjoyed the heated loungers, the showers were fun for a minute, the hot tub was nice but the design is weird and only seats really two people per tub, and I don't particularly enjoy the sauna/steam rooms. I wanted to shower in the changing rooms but apparently they don't provide washcloths? Could not find them anywhere if they do. My mom ended up booking one of the onboard specials for a full body + ankle/foot/scalp massage and a facial. She loved it at the time but was really uncomfortably sore the next day and missed a lot of time on Castaway Cay because of it. Tortola: We did the Island Drive and Beach Break. It was the cheapest option for this port. The roads/driving...I was not convinced we'd make it back to the ship in one piece, honestly. The description mentions a 35 minute stop at Sky World with shopping. Uh, we were there for legitimately 10 minutes and I saw no shopping available. It was also like 9am so the restaurant wasn't running. We got lukewarm bottled water, a couple minutes to take pictures and use the restroom - the observation deck was extra? - then back on the bus. Cane Garden Bay Beach was beautiful but my mom got knocked over by some waves that soured her experience. Beach chairs were included, but they're set up very close to the water and the tide kept sweeping away people's shoes. They gave us coupons for another free drink but wouldn't let us have water because it came in a glass so we couldn't take it with us. Probably wouldn't get off the ship if we returned to this port. St. Thomas: Chose the Ultimate Island Experience here, again one of the less expensive options. Magens Bay Beach was even better than Cane Garden Bay, but you had to rent chairs if you wanted them, and they charge a deposit which can only be paid in cash - we didn't bring any! Waves less strong here, and our shuttle was the first to arrive that morning so the beach was nearly empty. We liked the stop at Mountain Top and found some nice, reasonably priced souvenirs. Would have enjoyed a little more time there. The end of the excursion is where things went downhill. They drop you off downtown for "shopping". What this actually is involves being heckled by locals to look at their handmade goods, being aggressively approached by taxi drivers despite having wristbands indicating we were part of a group, and having a man hustling us into a nearby jewlery shop with no option to say no. My mom asked why we couldn't just use one of the taxi drivers to take us back to the ship sooner than our prearranged transport (which turned out to be via ferry, which isn't mentioned anywhere) and I pointed out again - no cash. Would choose a different excursion next time - no one said anything negative about St John! Castaway Cay: I was happy I had more time to explore the island this visit. Pelican Plunge is fun, I met a bunch of characters, did some snorkeling. The snorkeling was a bust because no matter what I do, the mouthpiece never fits me correctly and I always end up breathing in salt water. I wanted to go out to the deeper "trail" but between the mouthpiece and the buoyant snorkel vest, it was too much effort. I did the Getaway Package (we'd done the Stingrays previously). Floated in the Family Beach area for a short while. Rented my bike out at Serenity Bay and did both bike trails. The trail to the Observation Tower was obviously more popular, and I think a lot of people don't know about the second trail that runs parallel to Serenity Bay. Next time I think I'll just do the float rental and enjoy time on the beach itself. It's not like the view on the bike trail changes, and unless I invest in my own snorkel gear, I give up on that (it's a recurring problem for me, not just this instance). Note that we found the shirt selection a little lacking in sizes - nothing bigger than an XL on the island! Photo Package: We pre-purchased the all inclusive package, which costs $50 more if bought onboard. They will completely refund you or allow you to downgrade to the 10 or 20 image options if you're not happy. I was pleased with our photos on the last cruise so went this route this time. A lot of the special backgrounds in the atrium have a very long wait. On formal night, the line to take pictures in front of the Christmas tree was literally the slowest moving line I've ever experienced for anything. The pick up for the USB on disembarkation morning was quick and easy. Disembarkation: Since we had second seating, we would have had the later breakfast, and I wanted to get off the ship sooner than that to head to Universal Orlando. We went to Cabanas, where I was very surprised to see a full breakfast buffet, not the continental options I was expecting! The line to disembark seemed very long and slow moving, and other more experienced cruisers said this was the slowest it's ever been for them. My mom was able to do airline check in via JetBlue so we didn't have to collect her bags, but since I was staying in Orlando for a few more days, we did have to find mine. Thankfully the customs line itself moves quickly, especially if you have nothing to declare. Yes, we will cruise again, and booked a placeholder on board. We are strongly considering a Bahamian on the Magic in 2021, just trying to decide between a 5-Night alone, or a 3-Night back-to-back with a 5-Night Western Caribbean to Grand Cayman. Our other option would be one of the Mexican Riviera cruises on the Wonder, but we want to try a new ship, and the Magic stops at Key West, which we are interested in visiting. Read Less
Sail Date November 2019
This was our first cruise and had heard amazing things about Disney. It didn’t disappoint as far as being surround by all things Disney related. We knew to expect tight space in the cabin (5184 - Verandah Room) so while yes it’s ... Read More
This was our first cruise and had heard amazing things about Disney. It didn’t disappoint as far as being surround by all things Disney related. We knew to expect tight space in the cabin (5184 - Verandah Room) so while yes it’s crowded the room met all our expectations and we did enjoy having the balcony to sit out on at times. The Positive: The shows very amazing and being able to see different shows across the cruise was great. Seeing current movies out In the theater was also a great plus. Staff - everyone we encountered was friendly and very helpful. A few who stood out: Tat - Guest Services Cameron - Pool/Slide Area Kim - Deck Area for Night time show. Brydon - Kids Club Kids Club - they do a great job all the staff keeping kids entertained and time for adults to have a little R&R. Mixology Class: Lots of fun and you get 5 drinks in 1 hour for $25. Great time and amazing deal. Highly recommend. The just Ok: Castaway Cay - this just wasn’t our thing. It was extremely crowded. People were packed in and while we got lucky finding a few lounge chairs under an umbrella others were searching for spots. Food: Cabanas - I thought the buffet was very limited in selection and repetitive for each meal. We have visited over 20 All Inclusive Resorts and there buffet puts Disney’s to shame. Dinner - the food was banquet dining good. We had some items that were better then others but they seemed to use the same brown sauce/gravy on everything. The appetizers and Salads/Soups were always the highlight of the meal. The wait staff were great. We enjoyed David and Don and having them know our preferences night to night was very impressive. The disappointing: Room Service: Disappointed that it wasn’t offered for breakfast. Otherwise the beverages we ordered were there quickly. Pools: We knew they would be small but I don’t know how they call them pools they were just squares holding water and kids floating in one spot. You can’t swim in them as the amount of kids in each was terrifying to me as a parent. Not relaxing at all. Pool Deck: Again limited spots and chairs stacked in tight rows with not shade options. Just not our thing. We are use to nice spaced out lounge seating. Overall we had a nice time and will consider another Disney cruise as the expression on our daughters face seeing all the characters was priceless. But it did affirm that we are more resort people then cruise people. The masses of people every where was just not fun. Read Less
Sail Date November 2019
The Good: Dinners were great, shows were outstanding, the Aquaduck slide was fun, Pirate party with fireworks was awesome, Halloween party was super fun, opportunities to see the Mickey and friends characters, Castaway Cay was by far the ... Read More
The Good: Dinners were great, shows were outstanding, the Aquaduck slide was fun, Pirate party with fireworks was awesome, Halloween party was super fun, opportunities to see the Mickey and friends characters, Castaway Cay was by far the highlight! The Bad: Cruise was expensive to begin with and they continue to charge you for SO much extra when you're there! (popcorn and pop outside the theater you would think is free - nope $7.50 or $18 for a container + they add gratuity onto everything, photos they take $21 each, beer outrageous, mandatory gratuity at the end for stateroom host, restaurant servers, host at restaurant), can only get free drinks on the 11th deck which is inconvenient, lunch food was meh, stateroom bathrooms were tiny, accommodations seemed dated - especially for the $ you're paying - we usually stay at 5 star all inclusive resorts for way less money during peak season for 7 nights - this cruise was really 3.5 days and we spent $5K for a family of 5 in the off season during October, it was super crowded, lots of lines and waiting, the pools were a joke super tiny for the thousands of people on board, and the worst part was the evacuation drill at the beginning we stood in the blazing sun and heat with our screaming 2 year old for 45 minutes and never understood why- we couldn't even hear what they were saying for evacuation procedures, 2 year old couldn't go in the pools with a swim diaper understandable for sanitary reasons but was inconvenient when our other 2 were swimming, 2 year old also couldn't go in kids club also inconvenient when our other 2 were in there, long waits for the elevators, we were also stuck in the late dining group for 8:15 dinners each night and our youngest could not handle it, she cried through dinner or fell asleep on our laps which made it difficult to eat, Bahamas port was disappointing, and first night on ship was extremely rocky even though seas were fairly calm because we were going so fast, I was very seasick even with 2 patches behind my ears and many other people we met said the same. One night a kid puked all over in line for dinner and I couldn't get beyond the fact that those germs were circulating the ship, I couldn't wait to get off of it. The kids had a blast and ultimately that's why we chose this cruise. Yes we are glad we did it, but won't be doing it again, especially for the price. Read Less
Sail Date October 2019
I chose Disney because of the rave reviews that I had researched and heard about from friends and acquaintances. In general, my family and I had a great time. The services and staff were great and very accommodating when things didn’t ... Read More
I chose Disney because of the rave reviews that I had researched and heard about from friends and acquaintances. In general, my family and I had a great time. The services and staff were great and very accommodating when things didn’t work as expected like trying to dial ship to shore from my stateroom. The ship is impeccably well maintained and clean and there is plenty for passengers of all ages to do during the voyage. My only criticism is that while the food was good, some of the dishes could have been served hotter than they were. I realize they are serving the masses, but the hot entrees should not arrive cool or cold to passengers. If the time duration from the stove top to the passenger was reduced, I think I would rate the food as great to outstanding. Nevertheless, I would not hesitate to travel again with Disney and hope to do so very soon. Read Less
Sail Date October 2019
We chose this cruise because our 3 year old grand-daughter is obsessed with Disney. Our Grand-daughter enjoyed this cruise and overall I thought it was a good solid cruise experience. However, I did not feel it was a good value for the ... Read More
We chose this cruise because our 3 year old grand-daughter is obsessed with Disney. Our Grand-daughter enjoyed this cruise and overall I thought it was a good solid cruise experience. However, I did not feel it was a good value for the money and overall it was just ok. For what I paid for this cruise, it should have been extraordinary and it just wasn't. We were on the eight day Halloween on the High Seas cruise. I'll try to lay out each aspect and describe what I thought was good and bad. We are frequent cruisers, primarily on RCCL, but have cruise most of the other lines as well. CABIN - It was a Family Ocean View with balcony on deck five so it had the oversized balcony. Cabin seemed small to me but it was fine with three people. Four would have been really tight. It was clean and our cabin steward was very nice, towel animals and chocolates every night. FOOD: The food, as many have noted, was just ok. Overall it was average cruise food. I have had worse, but I have had much, much better. My favorite dining room was Animators Palette, mostly because it was interactive and kept my grand-daughters attention during dinner. If you get to see them make your art come to life, that was a real treat. Our dining room team, Allan from India and Alia from Spain were wonderful, hardworking folks, who were very kind and generous with their time in entertaining my grand-daughter. The Buffet in the cabanas was fine, but again, not as good as some, better than others. ENTERTAINMENT: Disney scores high marks here for their Broadway caliber shows. We were fortunate to see Aladdin, Believe AND Frozen on this cruise. All three of these shows were hands down some of the best I've seen on a cruise ship. They had a comic/ventriloquist who was good and a hypnotist (Ricky Kalmon I believe) who I would not see again. KIDS ACTIVITIES: Our grand-daughter went to the nursery. The staff there was lovely and took excellent care of her. She really liked it there and looked forward to it every night we took her. There is lots for kids to do on the ship. Many Character meet and greets, many activities, Midship detective agency, princesses everywhere, character breakfasts, etc. Kids will never be bored. We didn't use the kids club except for the nursery. We went to a couple of open houses and the staff was friendly, but we did not get the total experience since our grand-daughter is not completely potty trained and couldn't go there on her own. ADULTS: We did not enjoy the adult spaces on this ship and thought this is a big negative for Disney. The adult spaces felt cramped and a little creepy to me. There were not a lot of activities geared for adults, other than trivia. There is far more to do on any one of the RCCL ships for adults. We ended up going to bed early most nights. You might say well this is a Disney cruise it's not meant for adults... let me tell you, there were more adults than children on this cruise and there was not enough for them to do. BINGO: If you are a bingo lover, Disney has the best bingo I've played on a cruise ship to date. It was fun, there are several games, the prices are less than other lines and the payouts are good. It was just a really fun time. ROYAL COURT TEA AND BBB - We took our Grand-Daughter for a princess makeover and it was worth every penny. Staff was wonderful and she just loved it. Went to the Royal Court Tea and that was also very fun, but I would suggest to Disney that the $220 price tag should include one adult along with the child. I paid $60.00 to drink a cup of tea and eat a scone. It was a nice show and my grand-daughter got beautiful gifts. I did think it was a little price at $280.00 though. PORTS: We did not do any excursions since our grand-daughter didn't meet the age requirement of most excursions. We got off the boat in St. Kitts and Castaway Key. Castaway Key was nice, but I like RCCL's private islands much better. EMBARKATION/DEBARKATION - Embarkation was not great. Debarkation was smooth and quick. OVERALL - This was a good cruise, we had a great time. The staff was WONDERFUL. Everyone was wonderful with children. We paid as much for this cruise to be in a family balcony stateroom as we did for a two bedroom suite on RCCL. It was simply just not worth it for the value. We are glad we did it one time, but we very likely won't be sailing Disney again. Read Less
Sail Date October 2019
We chose the Disney Fantasy due to the fun we had on the ship in 2018 and the fact that it was an 8 night cruise. First I want to highlight the good. 1. Check in was easy and very efficient and orderly. We had rain in the area when ... Read More
We chose the Disney Fantasy due to the fun we had on the ship in 2018 and the fact that it was an 8 night cruise. First I want to highlight the good. 1. Check in was easy and very efficient and orderly. We had rain in the area when we checked in and Disney really got people thru the lines at security very efficiently. 2. The staff was excellent. Our room host was amazing, as was our dining team. 3. The shows were very good. I thought we would be seeing the same shows, but they seemed to tweak them a little bit, to make them fresh. Excellent performers. 4. The characters, as always, were very accessible. They would stay around a little longer than the scheduled time to meet all of the guests that were in line. 5. Our stateroom was very clean. 6. The singers in the atrium were entertaining. 7. My kids loved the activities in the Oceaneers lab (ages 5 and 10). They spent a total of 6-7 hours there and wished they had spent more. 8. Cabanas restaurant is very good for a buffet. 9. Trick or treating on ship was fun for all involved The "not to Disney Standard" (I won't use bad) 1. The Fantasy seems to need some TLC. I know it is hard to maintain a boat when it is only in port for less than 12 hours, but it seems to be showing more wear and tear since last year. I noticed last year they were always painting and cleaning areas. This year, parts of the boat were showing rust (I had the same stateroom last year and used it as a good judge). Last year I would say the Fantasy was a 9 out of 10 and now I say it is a 7.5 2. The prices seem to be creeping up on a lot of things from drinks to bingo. 3. I witnessed two different altercations on board with passengers in the theater. All over seating. The staff tried to diffuse the situations, but it was not handled real well. Not sure if there is a good way to fix it, as everyone is fighting for the same seats. I have sat all over the theater and the only seats that are just ok are the ones on stage left lower. 4. The food on the dining rotation was OK. Was better in 2018 5. The fast service at the V8 cafe was fair for food quality. 6. Previously, we were able to use our DVC discount on any gift shop purchases. Now, we had to spend over $50 to use it. Felt a little cheap on Disney to take that away. 7. We did the Halloween on the High Seas cruise. I guess I was expecting more than a 10 minute story and the pumpkin tree coming to life. But that part of the sailing was disappointing (the trick or treat part was fun for the kids). 8. Goofy's sports simulators are worn out. I thought it was just a golf simulator, but it has a variety of games to play. I took my daughter with me and we tried to play golf, but when you hit the ball, it only goes about 100 yards with a driver. Very frustrating on that so we quit and switched to other games. But the screens had dead spots on them and you had to throw in different areas to make it work. A total waste of money. Just a tip, you can take the whole family in with you to do these if you so choose. When you make the RSVP it doesn't really say much about it. Ports of Call St. Kitts We did the beach excursion. It was a short ride from port and got to see some pretty parts of the island. The beach was nice, the staff at the beach was nice and the food and drink were very good. Antigua We did the Stingray adventure. The girls had fun and I would do this again. San Juan This didn't have a lot to do for families, so we did not book any activities. We walked to the old fort (about a half mile from the ship) and took the tour. It was a fun learning experience for all all ages. The only negative is the people trying to sell you stuff as you get off the ship. Cataway Cay As always, this is the best and worst part of the trip. The island is awesome with tons to do. It's the worst because it means vacation is over the next day. But, the snorkeling is fun, the slides are a blast, I did the 5k and it was fun to walk around the island, and overall, it is a great stopover. Overall a very good cruise. But it seems Disney is slipping a touch in quality. Read Less
Sail Date October 2019
I am a Disney Fan, so I was excited to take my family on the Disney Dream cruise. I had such high expectations and for the most part, all of them were exceeded. The welcoming on the boat, made us feel so special. The shows and ... Read More
I am a Disney Fan, so I was excited to take my family on the Disney Dream cruise. I had such high expectations and for the most part, all of them were exceeded. The welcoming on the boat, made us feel so special. The shows and performances were like broadway productions. The restaurants, even the main dining experiences were 5 star A few things that I did not like The character schedules were for 15 min spurts and some characters had very few appearances, so with thousands of people on the boat, more often than not, a line was shut down. So we had a significant amount of missed opportunities. Similarly, since there was so much to do, you always had to choose what to do which is a good thing, but when you can't get a later time for things like the character schedule or a particular show, you start to feel like your missing out. Some character views were at 10pm, my children are sleep by then, to avoid tantrums, just something we couldnt take advantage of. I did expect the characters to have meals or appearances in the restaurants - so that was a missed opportunity They changed the port schedule (what days going to castaway ) without proper notification. They have an app that you can use, which was a life saver, but I did not see the change ahead of time. The most epic fail of them all, The Dream put on a fireworks performance, very excited, I love fireworks However they did it off the boat. In the beginning I thought it was a good idea until I saw firey fireworks pieces hurling towards a crowd of people ( I was in the crowd) I was able to dodge one that was coming in at top speed, but there was a second one that landed next to me, I thought it was one me, and it was still on fire. Luckily there was another person there to help put the fire out. Lack of full planning for cruisers safety These are the reasons it got a 3 out of 5 I am willing to give Disney Cruise Line another shot in a few years. But I expected to be wowed at every step of the way. Read Less
Sail Date September 2019
We are Florida residents and have a Disney Vacation Club membership. We chose the Disney Dream cruise instead of the Disney Theme Parks this year and it is an easy drive to the port. We cruise on the Disney Cruise Line usually every ... Read More
We are Florida residents and have a Disney Vacation Club membership. We chose the Disney Dream cruise instead of the Disney Theme Parks this year and it is an easy drive to the port. We cruise on the Disney Cruise Line usually every other year. This year, Hurricane Dorian was in the Bahamas the week before our cruise and we were stressed out from the preparations for the hurricane which had been expected to hit us directly, so it was a relief to have such a nice chance to relax for a few days. Our Vacation Club membership was purchased in 1995 when our son was young, but we continue to enjoy it. There are adult areas on the ship, the entertainment is top quality, and we enjoy the family atmosphere. Our cabin was on deck 2, and it had a large round window, which we enjoyed. It was a convenient location, on the same deck as one of the restaurants and just one deck below the main lobby. Once we were in the room with the door closed, we did not hear any outside noise. We were able to stop at Castaway Cay. Although there was visible beach erosion due to the hurricane and most of the activities weren't operating, the family beach was open and the lunch pavilions were operating. The water was beautiful and clean and we enjoyed our day there. The ship also stopped in Nassau but we've been there many times so we decided to enjoy the adult pool on the ship. The entertainment was top quality. Since it was a Halloween cruise, there were two costume parties, one for families and one later in the evening for adults. The pirate night was also fun, and the fireworks were shot off the top deck. We had a chance to see the new Lion King movie, and all the seats were taken. There were also live performers in the smaller venues: a violinist, a piano bar entertainer and a duo that sang popular music. There were a lot of large family groups on board and everyone seemed to be having a good time. Why not? It's Disney! Read Less
Sail Date September 2019
We took our first ever cruise aboard the Disney Dream in September 2019 (no kids with us). After carefully reading many reviews of the different cruise lines and ships, we chose to sail Disney due to their reputation for health, safety, ... Read More
We took our first ever cruise aboard the Disney Dream in September 2019 (no kids with us). After carefully reading many reviews of the different cruise lines and ships, we chose to sail Disney due to their reputation for health, safety, and service. We were not disappointed in the slightest bit! The Disney Dream is a beautiful ship, one of Disney's two larger ships. It was well maintained and luxurious. The food was good, service was great, and the adult-only areas were quiet and relaxing. We particularly enjoyed the spectacular sunrises from our verandah and the amazing live shows. Beauty and the Beast was a favorite. To be honest I've never been a huge Disney fanatic, but there is just something magical and novel about Disney and you really feel that magic aboard their cruise ships. We chose the 3-night cruise which was a bit short for all of the planning and logistics and work it takes to travel across the country for a cruise. But we chose this because we weren't sure if we would even like being on a cruise ship. We can't wait to return and next time will try a 5-night cruise. The only complications on our cruise was that we were unable to visit Castaway Cay. Due to the recent hurricane, they weren't yet finished repairing areas of the island that had been misplaced and damaged. We docked at Castaway Cay, but weren't able to leave the ship. I know that many of our fellow passengers were disappointed by this. From what we could see though it looked like a beautiful place and we hope to be able to return. Lastly, Nassau was NOT a lovely place at all. It's a hard pass, next time we'll just stay on the ship. The port area was dirty and all of these hustlers crowd you and hound you to get you to spend money. Very uncomfortable and unpleasant. Not very "Disney" at all. It felt unsafe. Read Less
Sail Date September 2019
Free, high-quality food (except bar drinks, obviously) there were 4 restaurants on this ship. One is a buffet open only for breakfast with a wide variety of options. (Again, entry is free!) There is a grill, pizza place, and a salad bar ... Read More
Free, high-quality food (except bar drinks, obviously) there were 4 restaurants on this ship. One is a buffet open only for breakfast with a wide variety of options. (Again, entry is free!) There is a grill, pizza place, and a salad bar open after breakfast and multiple soda fountains on Deck 11. The other 3 restaurants are open only for dinner except on the last day, and during dinner, you have the same (fun) waiters assigned to you and ready to serve. The menu has a lot of options and it's all free. Dinner consists of an appetizer, main course, and dessert. Now the rooms are kind of narrow but like dinner, the same person does your room and they are fun! In the morning the set it up so that it is spacious and at night the couches are turned into beds, and in my room with three kids, there are panels in the ceiling that become beds and the room service person makes animals out of the towels and usually gives you chocolate. Also, the shows are beautiful and on this ship, they invited Charles Peachock, winner of America's Got Talent to do his tricks. Also, note that it is hard to get lost on this ship for its massive size and it has a lot of age-fenced clubs for your kids to hang out. Also, the ship stopped at a pretty, disney-owned, private island. TL;DR -Ship: Really big, I compared ships at the port -Cabin: Really nice interior, a little small but actually very livable -Dining: food is great, waiters are fun, especially for children -Entertainment and Activities: Shows are REALLY good and have age-fenced clubs, and the ship stopped at a private, pretty island -Service: dinner waiters are assigned to you and are fun. Room service is great, and animals are made from towels. -Ports and Shore excursions: fast and that's partly because of the multiple gangplanks This is our second time and we're planning a third!! This was a great trip for all and you should join us! Read Less
Sail Date August 2019
Spoiler Alert for Kids and Adults who "Believe" or Want To About me: 60ish great aunt of these sailing kids, my 11th cruise, first and last on Disney Who Sailed: Extended family of 8, 6 adults and 2 children, including a 5 ... Read More
Spoiler Alert for Kids and Adults who "Believe" or Want To About me: 60ish great aunt of these sailing kids, my 11th cruise, first and last on Disney Who Sailed: Extended family of 8, 6 adults and 2 children, including a 5 year old who turned 6 on the cruise, in 3 balcony cabins booked a year before sailing. Biggest Disappointments: Guest Services Handling of Gifts and Amenities (NOT our Steward, but Management) Before sailing, we arranged and paid online for the birthday child's cabin and cabin door to be decorated with a Star Wars theme as well as sail away champagne for the 6 brave, thirsty adults upon our arrival. As we walked to our cabin, said birthday child saw and loved many other decorated doors so we thought "HOME RUN"! Alas, when we got to our cabin, NO decorations on door or in cabin and one bottle of champagne when we had purchased two online prior to sailing. BOOM, not on board 20 minutes and already hugely disappointed. Guest services initially claimed no knowledge of the purchased decor and questioned second bottle of champagne until we produced receipts. Their lame excuses included paper sticking together, someone not turning the page over, decorations would be installed on child's actual birthday, second bottle of champagne is typically delivered on last day of cruise, etc. As soon as I told them my review would reflect my displeasure, the excuses stopped. To their credit, our wonderful cabin steward, Puri, had the room decorated by bedtime that night but we had to purchase door decor in the gift shop ourselves and install it while the child was otherwise occupied. The beverage manager caught up with me, in person, after dinner to apologize and two bottles of bubbly were delivered to our cabin the second day. Too little too late. Biggest Annoyance: During character greetings and in the buffet, our 5 year old was practically trampled several times, not by other children, but by rude adults muscling their kids through to the front of the line. The use of stanchions at character events and in the buffet lines might help remind the adults of their manners, prevent injuries to smaller, more polite children waiting their turn and improve the experience. Meh, Okay: Our kids are grown up for their age and know the "characters" are just people in costumes. They had fun seeing and having their picture taken with them but were not particularly enchanted. Half of the adults in the group were disappointed that there was no casino and all were insulted by Disney's philosophy that "alcoholic beverage packages encourage overindulgence". Both children felt the kid's club was "kinda like day care" and didn't want to go back. Unfortunately, our itinerary was entirely changed due to Hurricane Dorian, so the shore excursions had to be scrapped. No fault of Disney, but disappointing nonetheless. The Good Stuff: Our cabin steward and dining staff exceeded our wildest expectations every day. The steward was met with a chaotic mess in the kid's cabin each and every morning and always turned it into a peaceful, organized oasis before we returned. Our waiters won the hearts of the children with nightly magic tricks and very special attention such as cutting their meat for them and producing their favorite A1 Sauce without being asked. Stone crab claws for lunch every day can't be beat anywhere, anytime. Impressive accommodations for smokers, very chic, not at all the typical "circle of shame". Overall: Easily the most expensive cruise I have ever been on. Balcony Cabin size and furnishings are comparable to what Royal Caribbean, Norwegian and Carnival offer. Food, other than the crab claws at lunch, is also on par with the competition as is the excellent level of service provided by cabin and dining staff. Considering all that, the Disney "experience" should have commanded the difference in price. Sadly, for me it did not. Read Less
Sail Date August 2019
being first time on a cruise, we were so excited. After reading all the things that were special about the Disney Cruise sad to say let down beyond belief. Disney says that the waiters follow you from dining room to dining room and get ... Read More
being first time on a cruise, we were so excited. After reading all the things that were special about the Disney Cruise sad to say let down beyond belief. Disney says that the waiters follow you from dining room to dining room and get to know their families and likes, nope we were lucky if they even remembered to get us coffee after dinner. We were second seating with no chance to change it, after eating if we wanted to see a show it was really late and we ended up falling asleep. If we wanted to get a photograph with a character, we ended up waiting for hour, easy. The shopping in the Bahamas that was touted as so much cheaper than the US, well don't forget the VAT tax. Not such a deal then. The Disney island was a let down as well, because of the weather all excursions were canceled except the snorkeling which should have been, the water was so choppy and visibility was zero but they still charged us 120 dollars. Back at the room we were exhausted but guess what? They decided to do maintenance on the balcony and we were left to find somewhere to wait until we could get back in. The pool was constantly closing down and the aqua duck was a hour wait if that was even working . The wave phones were also broken and unusable, we were terrified we would get charged for. The kids area was a joke, no activities just kids waiting around to play video games. I will NEVER go on another Disney Cruise. Ever. Read Less
Sail Date August 2019
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