4 Miami to Panama Canal & Central America Regent Seven Seas Navigator Cruise Reviews

we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get ... Read More
we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get into and out of. The concierge level cabin was nice. The bathroom had both a bath tub and a separate shower and we liked the fairly large walk in closet. We also liked that there were drapes not only on the windows, but between the sitting area and the bed area. That allowed one of us to sit and drink coffee and read without waking the other. Since the only differences between concierge level and penthouse level seemed to be that the penthouse level had a butler and nicer bathroom amenities we didn't see the need to spend the extra few hundred dollars for the penthouse level since the rooms are the same size. The food on the ship was good. Prime 7, the specialty restaurant, was decent but the food was not really special. Like most ships, Regent puts rice in their salt shakers to keep the salt from absorbing too much water. The problem is, the rice is larger that the holes in the top of the shaker and it is impossible to get the salt out, unless you remove the top. The entertainment was good. We enjoyed the most of the shows, especially the one put on by the crew. When they offered a tour of the galley a lot of us took advantage of it. We got a chance to walk through the galley and see where and how our food was cooked. They were displays of food throughout the tour. Everybody walked through and then walked into the dining room to order our lunch. Only then were we told that we should have taken our lunch from the food that was on display in the galley. You would think that would have been mentioned prior to the tour. We were most disappointed in the Destinations Desk. They should get some of the crew to go on the tours they promote. The bus tour in New York was a mess. The tour simply drove around the very crowded streets. The tour guide would say things like, "If you look down that street to your right you will get a quick look at Times Square". How about driving to Times Square or Central Park? Also, as part of the tour we were going to take a boat tour on the river and the Statue of Liberty. The tour guide got our tickets and sent us to the boat. She had told us the tour would start a 3, but the tickets were for 3:30. So we all got to sit around for 45 minutes. In Sept-Iles we were told that a shuttle bus would take us around the city. The shuttle bus would be a hop on, hop off type of bus. When we got on the bus, the tour guide told us that that the bus would not go around any of the city and would not make any stops except to drop us off at a point about a mile from the bus. There was nothing at that point other than a large tent where you could wait for the shuttle to return, if you wanted. Upon returning to the ship we complained to the manager of Destinations and she apologized and said she hadn't been made aware of the problem until about an hour before we had to be back on the ship. Prior to disembarkation we were offered a brief tour of Montreal prior to being taken to the airport, as long as our plane was scheduled to depart after 4 p.m.. I explained to a Destination member that our flight departed departed at 3:25 p.m. and was told that wouldn't be a problem. He scheduled us for the tour and we were issued the necessary luggage tags. The next day we were called and told that we couldn't go on the tour because our flight left too early and that we needed new luggage tags. Not a big deal, just and example of Destinations not being fully aware of what was going on. All in all, I think we will go back to traveling with Oceania. Regent just didn't live up to their reputation on this cruise. Read Less
Sail Date August 2017
We choose this cruise because of the itinerary , Panama Canal , Costa Rica , Guatemala , all those countries we haven't been ..and who are very interesting . The cabins are not very spacious , but correct . No need to take a ... Read More
We choose this cruise because of the itinerary , Panama Canal , Costa Rica , Guatemala , all those countries we haven't been ..and who are very interesting . The cabins are not very spacious , but correct . No need to take a Penthouse class , anyway the area is exactly the same , it's only the situation on the ship that differs , and you get the help of a butler . There are 3 restaurants , but the capacity is not enough in the evening , so if you want to eat in the main restaurant you have to come early, or after 8 a'clock , otherwise you wil have to wait until somebody leaves and a table becomes free . Same thing in the Italian restaurant , and for the speciality restaurant you have to make a reservation . So forget about dining at your convenance . Service is very erratic , several times we had to wait one hour for breakfast , and we had only some fruit and an omelet ! Concerning the publicity about "free unlimited shore excursions "it is far from the truth - you can only get one a day , because you need at least two hours between two excursions . And in at least one port of call we could'n have an excursion . We had a discussen about that with somebody from the staff and he says that this is a normal situation , that they don't need to have an excursion for everybody . As we disagreed he become very rude and made even faces at us !!! Never seen anything like this in my whole life ! Read Less
Sail Date June 2017
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. ... Read More
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. The suite was clean and enough room for us. The suite came with butler service, which was very efficient, friendly and helpful. Both the butler and suite attendants always seemed cheerful and quickly learned our daily routine and worked around it. Overall, the service on the ship was excellent. There are several choices for dining, but we found the Verandah and the Sette Mari to our liking. The Compass Rose did not seem to meet the same standards as on the other Regent Ships. We went on several Regent excursions and found them to be enjoyable. We also went out on our own at several ports as the long bus rides and constant waiting for other passengers to keep a schedule gets tiresome. We had one major problem during the cruise: VIBRATIONS. Most of the public areas had some vibrations, but we were able to accept that. The most annoying and discouraging aspect of these vibrations was in our suite whenever the ship was in motion. Everything placed on the furniture rattled and the bed shook constantly, making sleep a luxury. It led to several afternoon naps when the ship was in port in order to catch up on our shuteye. I made an appointment to meet with the general manager, who was most polite and understanding. However, the ship was fully booked so we were stuck. The most disturbing part was his acknowledgment that others had complained about the vibrations but Regent had apparently not done anything to remedy the situation. He assured me that he would pass on my issues to the corporate office, which I appreciated but did not help us sleep! We have traveled the world and consider ourselves savvy travelers. If Regent knew about the vibration problem, which a cursory look at other reviews on this website will confirm, then it should make a full disclosure to prospective passengers. It may scare some people away, but in a competitive marketplace, it is the right thing to do. I looked at a new car several years ago and the sales manager indicated the manufacturer was still working on some issues. With that knowledge in mind, I bought a different model from the same dealer. Regent is charging higher prices for upgraded suites such as ours and not disclosing the problems that go along with the suite. Why ruin an expensive vacation by having to sleep in a bed that feels like a washing machine in the rinse cycle? Read Less
Sail Date April 2015
This cruise through the Panama Canal was our third with Regent and second time on the Navigator. The first cruise to the eastern Caribbean on the Voyageur was wonderful. The excursions were excellent (in particular the catamaran at St. ... Read More
This cruise through the Panama Canal was our third with Regent and second time on the Navigator. The first cruise to the eastern Caribbean on the Voyageur was wonderful. The excursions were excellent (in particular the catamaran at St. Barts). The second cruise to the Amazon was amazing. We loved Terry Breen's enrichment lectures, the mixologist, and the exotic shore excursions. This time was very different. I was ill twice with gastrointestinal issues which lasted several days. This was an 18 day cruise and I was ill the second day into the cruise and again 7 days later. The food was mediocre with the exception of Prime 7. Their tres leche was particularly amazing. Compass Rose had a pasta choice at dinner, and since I prefer vegetarian fare I ordered pasta several times. It lacked ingredients (vegetables were very sparse) and in my view having pasta on the menu with sparse ingredients was a way for corporate to save money. The desserts were very small and unimaginative. The wines were ok, but since I was ill twice, I limited my alcohol intake. I ordered fish several times, and the Branzini was excellent in Setti Marti, but the cod was awful at Compass Rose. The wait staff were all very good in general, but several times at dinner the room was very hot and the meal took several hours. The wait staff got way behind on several nights. Our room temperature was problematic. The room was either way too hot or too cold. The excursions were awful. We had a major problem at Puerto Chiapas, Mexico. The tour guides were 16-year olds and obviously very inexperienced. We waited over 45 minutes in 90 degree heat for the tour to start. Several in our party refused to wait and returned to the ship by taxi. Once the tour did start, most of the guides had been on the job for only two or three days and did not know much about the mangroves. The area was filled with garbage and infested with mosquitoes ostensibly from recent rains. On the way back to the ship, the bus was late and we waited again in the heat for another 45-60 minutes. Several people were quite elderly and I was concerned for their health. They asked for and were provided with chairs. Additionally, at every port, we were followed by the Norwegian Jewel. We understood we waited 45-minutes at Puerto Chiapas for our tour to begin because the Norwegian Jewel arrived earlier so their guests were taken on the tour first. Everyone complained to Regent about this tour. I expected reimbursement or additional on-board credits. We received nothing from Regent. We were told by the front desk that corporate was aware of the issue. The all inclusive value proposition is only a good value when the shore excursions are first rate. These excursions were not any different than those offered by other cruise lines and were not worth the up front money that Regent expects passengers to pay. Puerto Chiapas was not the only poor excursion. The Costa Rican train ride was another poor excursion, but somewhat more tolerable due to the excellent guide. In summary, I question the value: Mediocre food Terrible choice of shore excursions and possibly not vetted Room temperature a problem On the positive side: Terry Bishop provided excellent and entertaining enrichment lectures The staff especially at Compass Rose was very good The entertainment was good Read Less
Sail Date April 2013
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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