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138 Regent Seven Seas Cruise Reviews

Having heard rave reviews from various friends over the past few years about Regent Seven Seas, we decided to experience this "six star" line for ourselves. To us, true luxury in cruising is lots of space in our stateroom. For ... Read More
Having heard rave reviews from various friends over the past few years about Regent Seven Seas, we decided to experience this "six star" line for ourselves. To us, true luxury in cruising is lots of space in our stateroom. For that reason, we choose a Penthouse Suite, and have sailed mostly on Celebrity (both Millennium class and Solstice class) and Holland America. On both these lines, which our travel agent refers to as "mass market", we not only enjoy enormous suites, with large balconies, powder room, etc., but first class service to match - excellent butler and steward, wonderful tables in the dining room (even "table for 4 for 2" guaranteed), priority boarding, and special events such as officers' cocktail parties and invitations to the captain's table. On our last Holland America cruise on Statendam, the executive chef even prepared some main courses personally for us - just part of the service! Wondering how "six star Regent" could possibly improve on this, we swallowed hard at the much higher fare for a 10-day cruise on Regent Navigator. Boarding was a little unusual - no priority line for first-class suites. However, it was early so there was no line-up. There seemed to be some problem with our passport information - it was explained that the actual passport numbers differed from what Regent had on file, so they said they would keep our passports and return them later to us on the ship! We absolutely refused to let these crucial documents out of our possession, so with a little heated discussion, an officer came over and make the changes manually - in 2 minutes! Didn't seem like a very efficient beginning. Once on board, we were told the suites would not be ready for a couple of hours. They made no exception for Master Suites (the top category) and insisted we had to go for lunch to La Veranda or the Pool Grill. The entry to the suites was delayed a couple of times and didn't occur until 2.30 pm. On arrival in the suite, a connecting door was open to the neighbouring suite and we discovered it had been opened for a tour! In other words, while we all waited and waited over lunch, people (presumably travel agents) were being toured around the suites which were all ready!! Regent lost points here for not putting their paying guests first. Our suite had a large living/dining room, separate bedroom, bathroom with separate toilet/bidet room, powder room, and a huge entrance hallway which was completely wasted space. The balcony was very narrow and had a small, boxy loveseat and two small chairs with low straight backs - not suitable for relaxing. (We had these replaced with a lounger from the pool area, and two regular chairs from regular balconies.) Overall the suite appeared shabby and tired, although well cleaned. The shower stall was very small, in spite of the bathroom being large. Furniture in the living room was uncomfortable, again not suited to relaxing. Carpets and drapery were ready for replacement. Service - our butler, John, and stewardess, JackieLou, were both excellent, similar to what we have received on Celebrity and Holland America. Ship - we did not enjoy this small ship. The first night, we had very rough seas, which we later learned were about 35 ft. Our stateroom was in the bow, with the headboard of our bed backing on to the bow, so we had a very bad night with our heads going up and down into every wave. Fortunately the bed was comfortable with good linens, as we had to spend all of the first day there rather than risk falling!! Did not venture out to see how the other, much older passengers, many with walkers and canes, were faring. Announcements were few and far between, especially from the Captain, who ended his daily update with a very casual "See you around"!! Dining - The food in Compass Rose, La Veranda and the Pool Grill were all very good, but just as good on Celebrity and Holland America. The temperature in Compass Rose was uncomfortably high. In La Veranda, the menu for lunch was rather repetitious. The dining rooms are also tired and in need of refurbishment - La Veranda reminds me of the dining room at my mother's retirement home. Service was excellent, but no better than we are used to. Specialty Dining - The only venue is Prime 7, which is a smallish, very crowded and overheated room. We were offered no special table in spite of having paid for a Master Suite,and in fact were seated at one of the worst tables in the restaurant. The menu is rather ordinary steakhouse, with some seafood choices thrown in. My filet mignon was just adequate, the Dover Sole my husband ordered was abysmal - dry, and completely flavourless. Compare this to our experiences in the fabulous, formal Murano or Normandie specialty restaurants on Celebrity's ships, which their professional staff of waiters, champagne trolleys, etc. The $30 charged for these dining rooms is more than worth every penny and the Dover Sole is as good as any we have had in London. Prime 7 was uncomfortable, not luxurious, the food was not very good, and service was much below the standard of the main dining room, Compass Rose. In particular, the Maitre D', when we complained about the Dover Sole, was very rude to us. Our great butler had obtained a second reservation at Prime 7 for another night, which we cancelled. Entertainment - The production shows were very good, although somewhat limited by lack of stage space. Enrichment - the featured lectures on wildlife at sea didn't interest us much, and nothing much else was offered other than one cooking demo of limited value. Bars were adequate but with no pizzazz (think Solstice's Ice Bar) and the public areas, boutiques, casino etc. in such a small ship seemed like a bit of a joke. You could walk through all of these in about 3 minutes. Excursions - we signed on for a few excursions, but only took one in Puerto Rico, which was very good. We did not go on the "open safari bus" trip in Tortola when we saw the buses! Hard wooden seats, no seat belts, and mountain roads - not a good combination! We also did not leave the ship when anchored off the Dominican Republic - local open-topped tenders had to be used to go to the beach on a small island, and these tenders looked very unsafe, especially in the swell occurring that day, and there was no sign of lifejackets. The gangway used for disembarking and boarding in port was narrow, and could only accommodate one-way use, which led to some delays. It was also very steep, set up on a higher deck than other ships at the same dock, and there was no assistance offered either at the top or bottom for the mostly elderly passengers. We told the security staff that old people were having lots of trouble climbing up, and they just shrugged - not their problem. Itinerary - The ship arrived at St. Maarten on a Sunday - absolutely everything was closed, and this was the prime shopping destination for the whole cruise. There were no other ships docked there that day, they had more sense. No shuttle services were offered in ports that would have benefited from them for passengers to get into town - San Juan, Tortola, and St. Maarten. So, our experiment over, we are going back to Celebrity and Holland America. For the extra thousands that we paid, even taking into account what we normally pay for drinks, tips and excursions, we received no advantage whatsoever, and no additional "luxury". In fact, our experience was less luxurious than we are used to. All-inclusive fares may be good value for a smaller suite, but do not make financial sense for a Penthouse class suite. We can only conclude that "six-star" is something invented by a very clever marketing company. Read Less
Sail Date November 2011
This was our second experience with Regent. Prior experience was very good, on the Mariner, with great weather and a great crew. Based upon prior experience, we had anticipated being loyal Regent clients for years to come. This ... Read More
This was our second experience with Regent. Prior experience was very good, on the Mariner, with great weather and a great crew. Based upon prior experience, we had anticipated being loyal Regent clients for years to come. This second trip was disappointing. The trip was challenged with bad weather, and political issues in scheduled ending port of Athens, Greece. We clearly do not hold Regent responsible for that. I was however very disappointed in the management response to challenges faced. I have waited for a month+ to post a review for 2 reasons: 1) I have expressed my feelings in writing to Regent, and was awaiting their reply; and 2), I wanted to let the events settle for a while before reacting. With time-passed, Regents reply to my concerns was very weak (a copied form letter), and my feelings have not really changed. My strong feeling after our return is that once the cruise started having difficulty, the feeling we got as passengers went from Regent's "It's All Included" to "It's all prepaid and Regent will just wait for this trip to be over and the next cruise group to board." 4 scheduled ports were missed due to weather in the last 6 of 10 days. Schedules were changed in the few ports made, but not coordinated with the rest of the ship management. For example, to accommodate a need to leave Kusadasi, Turkey earlier than scheduled in the afternoon, passengers were notified the evening prior that excursion departure times were moved up to just after 7am. But, the restaurants were not scheduled to open until 7am, and thus there was no food service prior to departing. A small thing, but should have been handled better by this claimed level of luxury provider. On another day (Sicily), due to rain, a large number of excursions returned around 1:00. After passengers went to rooms to get dry clothes on, we went to restaurants to find that they were closed at 1:30. Only available option was the pool deck buffet in the rain. Would have seemed simple to extend the restaurant service hours to accommodate. As port calls were missed, little was done to fill the void. Cruises experience bad weather, that is to be expected; I just would have expected a lot more ability by Regent to handle the experience. We truly got the impression that the on-board management staff was scrambling wondering what to do next. Food was not as good as we had previously experienced on the Mariner. I will trust my next cruise experience to another line. Read Less
Sail Date October 2011
If Regent Seven Seas had only made a couple of minor errors I wouldn't be writing this review but our experience was one of incompetence and disinterest in customer service from booking to stepping ashore at the end of the trip. The ... Read More
If Regent Seven Seas had only made a couple of minor errors I wouldn't be writing this review but our experience was one of incompetence and disinterest in customer service from booking to stepping ashore at the end of the trip. The good news is that the ship is fine (and there are only 500 other people), the service and food is excellent (but four or five stars, not seven) and the scenery is superb. The butler and maid that came with our suite were both delightful but I wouldn't pay the premium. The bad news is the hassle of dealing with Regent. They just don't get it when it comes to customer service. To start with, as first timers, we took their brochure literally - ie that all shore excursions are included. No they aren't. Many or most of them are chargeable and at a significant premium to what you would actually pay locally. Sorting out excursions took at least five phone calls and as many emails - largely because their web site isn't up to making changes. Booking dinner in the premium restaurant (only once allowed per voyage) for a birthday was another struggle; again their website didn't work on the day that bookings opened and by the following day the restaurant was full on the evening of the birthday we wanted to celebrate so more phone calls and emails. Arriving at Vancouver airport we weren't on the list for hotel transfers nor did they believe we had paid for them. We insisted they check; they insisted we produce paperwork as proof. Eventually they accepted their error. Not a good start. Then towards the end of the week we discovered that they didn't have us booked on the correct shore excursions (despite a printed confirmation) and these were now full. Finally they booked us on the wrong departure schedule despite confirming it in advance. None of these in isolation would have been a problem but in every case the initial response was "no" rather than "how can we fix this for you". It seemed to be a pervasive attitude that it was my problem to live with, not theirs to fix. Maybe it is the cruise industry or maybe we had unreasonable expectations but we won't travel with Regent again until and unless they sort this out. Read Less
Sail Date June 2011
My husband and I sailed on the Regent Sea Seas Voyager in June 2011 and it was a pretty disappointing experience. The cruise is advertised as "six star luxury" however if there were any six star experiences on the ship we ... Read More
My husband and I sailed on the Regent Sea Seas Voyager in June 2011 and it was a pretty disappointing experience. The cruise is advertised as "six star luxury" however if there were any six star experiences on the ship we didn't experience them.The cruise did not start well. I expected there would be "in cabin" check in, however instead everyone was herded into the ship's theatre and made to sit in particular rows. When I attempted to move somewhere more comfortable, I was told I could not move due to "crowd control". We ended up waiting an hour in these cramped conditions to check in, and at no time was there even a token apology for the delay. When another guest told one of the stewards that she had been on a lot of cruises and never had this sort of delay, the steward told her that "all the buses turned up at once". It goes without saying that it is up to Regent to put a better system in place.Rather than different tours meeting in different parts of the ship, everyone had to meet in the ship's theatre. This lead to long delays every morning in often cramped conditions and long queues that usually snaked out the door. One of the ports, Visby, was particularly bad. All the tours finished about the same time, which lead to a queue hundreds of people long on shore waiting for a tender to take them back to the ship. It was cold and windy with only a small amount of cover for the last half an hour or so of your wait. A lot of those on board were elderly, and I estimate some must have stood waiting for about one and half hours in these conditions. My husband and I were also quite disappointed by the food. It was okay, but nothing special. Most of it had that sort of bland, mass produced quality to it that you find in food from chain hotels. Portions were very small. For example, if you ordered pancakes for breakfast you would get 2 tiny pancakes about the size of your palm.The ship's decor is not luxurious or impressive, and the so called "suites" are just a skinny cramped cabin with a tiny balcony. No surprise that they looked a lot bigger and better in the brochure! One of the things my husband and I were particularly looking forward to was some quiet relaxing dinners on board. This is impossible on the Regent. All of the tables for 2 have a large table right next to them so you can barely hear yourself think. Even when we asked to be seated somewhere quiet, the waiter would put a large table right next to us a few minutes later. We found that even on the rare occasions when the restaurant was almost empty, the waiters would jam the patrons all together and close off most the restaurant. During busy times there never seemed to be enough waiters and service was sub-standard. Meals became something to endure, rather than enjoy.Even cabin cleaning was slow and pretty slovenly.Disembarkation should have been a simple exercise however even this involved a long delay. The cruise was a three star experience at a six star price.It's hard to find anything positive to say about the Regent Seven Seas Baltic cruise, and if I were you I would investigate a different cruise line for your holiday. Read Less
Sail Date June 2011
Embarkation was a rather slow process in an not overly comfortable waiting area that lacked A/C. After boarding it was a game of hide and seek to locate a crew member with bubbly. The bubbly tasted like overly carbonated sprite. It ... Read More
Embarkation was a rather slow process in an not overly comfortable waiting area that lacked A/C. After boarding it was a game of hide and seek to locate a crew member with bubbly. The bubbly tasted like overly carbonated sprite. It should have been arrested for impersonating (poorly) champagne. The cabin was ready by the time I got on board. Everything in the cabin worked however the shower and tub both seemed to take an excessive amount of time to drain. While the cabin was kept clean it would sometimes be 2 or 3 in the afternoon before this was done (with a please service room sign hanging since ~8). It would appear that staff cuts to stewards/stewardesses were the culprit here. The ship itself was relatively clean and you could usually see staff keeping it that way (I felt Crystal and Silversea did a better job in that regard). The only issue with the interior was their wholly inadequate HVAC system. Smoke was not cleared from smoking areas and had a nasty habit of invading other areas. For example the computer lab smelled as much as the adjacent lounge and cigar area. The food on the ship for the most part seemed to be budgeted on a McDonalds scale. That is most meals were equal to a Happy Meal in cost. The specialty restaurants were about equal to a Mighty Kids Happy Meal. I never could get the per diem for food. I realize you can't have everything fresh at sea, however I'm not sure why they couldn't make their own fresh pasta. They had the flour, eggs and water. Sauces were mostly bland and uninspired (welcome to Italy here's some dried pasta purchased who knows when that we've had who knows how long). Prime7 was an utter disappointment. The meat was tender, but tasted like it had been tenderized via chemicals rather than a prime cut that had been properly dry aged. I like BBQs and the smells they produce, however in Prime7 you could smell every odor from everything the kitchen was producing. It smelled like a lot of product was burned. Signatures was my second favorite dining experience on the ship. The food tasted good, was properly prepared and properly served. The Compass Rose was something I tried to avoid at all costs. Another cost cutting measure meant service here (both front and back of the house) was slow at best. The food could be dogfood (several other cruisers comments one night) to just OK. Frequently the same diners at the same table would have same dish but two very different versions (properly cooked and full of flavor and the other was semi-gelatinous mush). I must say that when I was able to get fresh made food (pasta, sauces, and desert) it was excellent. However that meal was unavailable to anyone else onboard. The sad part was this meal was equal to what Radisson used to serve and what I was expecting every meal to be. Excursions were generally about "you get what you pay for". While most were free, they felt that way. That is the quality wasn't there. Before the excursion cost was built into your fare, but you felt you got a quality product. Now you paid but for the most part got a lower quality product. My extra price tour in Cinq Terre was excellent (aside from the pax who got drunk off way to much wine and grappa at an agritourismo). However my Chateau dinner in Bordeaux was hideous and that was giving it too much credit. Instead of eating in a Chateau we ate in the barn. Right next to that green and yellow John Deere tractor. Bread was served sans butter or oil, the protein was a mound of I think meatloaf. Not at all what I was expecting for a Chateau dinner, no near what was described. Our wine tour in Spain went from what was supposed to be an Opus One equivalent to I think Turning Leaf or Kendall Jackson. Not the cruise lines fault, but still a downer. I think the best port call of the trip was Bordeaux. Being docked in the center of town overnight made it very easy to get around and see things. I would've gladly skipped Santander (itself an exceedingly poor replacement for Bilbao) for an extra day in Bordeaux. The wine served on the ship definitely was a case of you get what you pay for (Radisson and Silversea both had better complimentary selections). The alcohol selection was good (although I would've liked to have seen Hendricks Gin) and the bartenders knew their drinks (especially near the pool). Staff were friendly (although it seemed extra special friendly to world cruisers almost to the point you felt a class system was in place). The ship was well maintained, ports beautiful (aside from the change from Bilbao to Santander, a department store as the tour destination? Really?). Food outside of Signatures and a certain officers room was ok to call the CDC bad (why yes that really was a large blob of black mold). Trivia was always fun but some people took it way too seriously. All in all I thoroughly enjoyed the itinerary and staff (when available) but found the cuts to crew, food/wine costs and to the captains authority (on Regent ships the captain is subservient to the hotel director which leads to things like skipping ports to save on fuel) have taken what was once a six star experience to something more akin to a mass market line, albeit with a smaller passenger complement. At this point I can't recommend the line, nor do I think I would return unless this cost cutting trend is reversed. The sad thing is the new people trying Regent for the first time don't know what they're missing and the old guard are being driven away. And don't get me started on their asinine pre-booking policy for restaurants/tours with regards to what room you have. Read Less
Sail Date May 2011
After 5 memorable cruises on Oceania we thought we would splurge on a 6 star-rated ship in honor of our 50th anniversary. By the end of the cruise we felt we had been on a 3-star ship. We sailed from Fort Lauderdale to the western ... Read More
After 5 memorable cruises on Oceania we thought we would splurge on a 6 star-rated ship in honor of our 50th anniversary. By the end of the cruise we felt we had been on a 3-star ship. We sailed from Fort Lauderdale to the western Caribbean. It became obvious that things were different at embarkation where we stood in 2 different lines for 45 minutes [never stood in line on Oceania]. In general, the food was average, portions small, presentation ordinary, and service slow to sometimes non-existant. On our first morning at the breakfast buffet there were no cereal bowls and no one around to ask. The selection of fresh fruit was very limited. Although we embarked from Fort Lauderdale there were no fresh berries other than strawberries and no grapefruit on the buffet. To get a second cup of coffee you had to get up to find a waiter. In fact, whenever asking the staff for anything the response was grudging and unfriendly. Dinners took 2-3 hours to get served which meant missing the entertainment most evenings [which wasn't much to see anyway]. The impression that we and other passengers we spoke with had was that the ship was understaffed and the staff was overworked. They seldom made eye contact or gave you a friendly greeting as we were accustomed to on Oceania. One day we returned from an excursion after 2 pm. The only place to get lunch was at the poolside grill but there was no one there grilling. Instead there was a platter of small sandwiches that had been sitting out there for who knows how long and a salad bar. On Oceania there are 2 people grilling hamburgers, hot dogs and chicken until 4 pm everyday. The celebration of our anniversary became a comedy of errors that made us regret we even mentioned it. Although the cabin was quite comfortable, its location near the rear of the ship had us experiencing noise and severe vibration that could wake the dead, especially when we came into port early in the morning. All in all, I can't wait to take another Oceania cruise where I know I will have wonderful food and friendly service, plus a good night's sleep. Read Less
Sail Date February 2011
Just returned from 10 day cruise in the Western Caribbean on the Regent Navigator. Left Ft. Lauderdale Jan. 23, returned Feb. 2, 2010. I have been on many cruise lines before, but this was about the worst. The ship vibrated so violently ... Read More
Just returned from 10 day cruise in the Western Caribbean on the Regent Navigator. Left Ft. Lauderdale Jan. 23, returned Feb. 2, 2010. I have been on many cruise lines before, but this was about the worst. The ship vibrated so violently at times that dishes and glasses in dining room rattled loudly. Had hard time sleeping with vibration in many rooms. Ship lurched and groaned and vibrated throughout trip. Common areas like Star Lounge were too cold. AC in my room was not working entire trip. Temperature registered 78.9 to 81 degrees at all times. Maintenance did not seem to be able to fix it. Warm room uncomfortable entire trip. Every day I had one repair or another needed in my room; i.e., safe, t.v. overhead lights, wall sockets, a.c., etc. I didn't go on trip to have to worry about room repairs. My friends in other rooms also had problems. One on the 8th floor was over the Star Lounge where shows were put on at night. The sound carried to her room through the floor. High ceiling of Lounge took up space below her that would have been 7th floor. They practiced during the early evening before dinner, so if she wanted to rest, their music came through to her room. Another friend had vibration so badly, she had to be moved to another room, but only after insistance from hotel staff, who, at first, said they had no rooms to move her to, but somehow happened to come up with several other rooms to offer her after she got insistant. Food in dining room mundane and same almost every night. Food was oversalted, overcooked or undercooked. Had to send it back many times. Food servers couldn't seem to communicate well and had hard time taking food orders or describing food selections. Service was very slow. 3 hours for dinner every night because service was so slow. Dining staff seemed untrained and unprofessional. When problems were brought to hotel services personnel, instead of being apologetic or helpful, they were argumentative and defensive. I paid much more for this cruise than any other, single supplement, even though others I spoke to who traveled alone were not charged single supplement, and found the ammenities in the room not as nice as other ships I have been on including recent cruise on Silver Seas Shadow, the food of poor quality and variety, the staff not cooperative, and the ship full of creaking walls and vibrations. This ship was not ready to come out of drydock. Read Less
Sail Date January 2010
We have cruised on Regent multiple times and have enjoyed every prior cruise. We have cruised with our TA and met many wonderful posters from this and other boards. We are big Regent fans but noticed considerable decline in this sailing ... Read More
We have cruised on Regent multiple times and have enjoyed every prior cruise. We have cruised with our TA and met many wonderful posters from this and other boards. We are big Regent fans but noticed considerable decline in this sailing experience. We felt let down in terms of service and the quality of provisioning on this trip. Perhaps some of the problems can be attributed to this being the first cruise after a drydock and they were simply not as ready as they should have been. However, I have sailed on Voyager after a drydock and had a wonderful experience. Something was definitely not right on this cruise as evidenced by the senior HQ staff that came onboard a few days after we sailed. My sense is that the slippage in service, quality of meals, poor provisioning, low morale onboard of both passengers and staff makes me wonder if there are bigger issues brewing behind the scenes. I hope not because as a past cruiser I am a big fan but as someone who has to work hard to save money to go on trips like this I also want to get what is promised - at a minimum they should deliver on at least meeting my expectations based on my previous cruises on Regent. We also paid a premium as it was priced higher being a "holiday" cruise. Truly, after you make final payment, you have very little recourse - you lose the time spent on the cruise and you lose your money. You come home unhappy and disappointed. Embarkation - This was a disaster. Poorly organized, passengers cutting in line, and it took a long time before we were onboard. Cabin - I had great trepidation about our cabin location (non-balcony). However, we were pleasantly surprised. The location was fantastic especially during the rough weather we experienced on several days. However, we had a horrible sewage smell in the bathroom from the first day until the end of the cruise. Sometimes this smell was fairly significant in the hallway outside our cabin as well. Crew - Our cabin stewardess was fantastic and the staff in Compass Rose, although a bit frazzled at times were very pleasant. The service for ordering wine/drinks in Compass Rose was very, very slow. Most of the front desk staff were really great especially the purser that had come over from Voyager (I can't remember her name but she is one of the nicest crew members on the ship). Senior Staff: Three senior officers stood out in terms of positive interaction with passengers - they were Capt. O'Neill, the Security Officer and the new F & B manager, Joe. They walked about the ship speaking to passengers and were always smiling and pleasant. For much of the cruise, several senior staff seemed like they were in foul moods. It seemed to me that the Cruise Consultant was not really interested in selling cruises even after a couple of attempts to try and do an onboard booking. The Cruise Director appeared not to be connecting with the passengers very much. My sense is that there was so much grumbling that many of the senior staff simply avoided the passengers. Vibration - There is still significant vibration in the aft of the ship. We've sailed on Navigator before and did not notice much improvement. We found it to be most noticeable in the show lounge as well as when dining in Prime 7 and La Veranda. We had to leave a movie one afternoon because we found it difficult to watch/hear the show. We did find that it was somewhat lessened if the ship travelled at slower speeds. Food/Service- We found this area to be highly variable. We had some very good meals and some awful, inedible meals. Some simple things such as breakfast foods and rib-eye steaks were poorly prepared - meat was tough; other items lacked taste or items such as wine or after-dinner drinks never arrived. Prime 7 was fine but I was not bowled over. La Veranda was not great at the beginning of the cruise but improved considerably by the end in terms of quality and selection. The same can be said for Afternoon Tea. The tea service vastly improved after the arrival of a senior staff member from HQ and a new F & B manager. The Pool Grill was variable - our orders never arrived on at least two occasions and the outdoor buffet which was often a highlight of prior cruises was just so-so. The ice cream had melted and refrozen several times so was of a grainy texture for the entire cruise. Overall, we found the food to be somewhat lesser in both variety and quality on this trip. The shows/entertainment were largely unremarkable. The Krew Kapers, however, was great fun and well done. The excursions were also variable - some great, others just so so. Spa/Fitness - This was a big improvement. Great staff and nice selection of equipment and classes. Ship Common Areas (Lounges, Computer Room/Library) - these have been nicely redone. Lots of computers and great upholstery throughout. So, all in all, we were not that impressed. I know that we were not alone in our assessment. By the third day of the cruise, there was fairly significant and vocal dissatisfaction throughout the ship. I cannot pin my own personal disappointment on one big thing but it was something more like "death by a thousand small cuts" - We started off with high hopes and perhaps our expectations were too high given what great experiences we had in the past on Regent. But expectations are funny things - Last winter we went on a large family trip on Holland America. I had very low expectations but they not only met my expectations, they exceeded them. We had a wonderful time and they are not a luxury line nor do they profess to be. But it was a very good experience. That's what I had paid for and hoped to experience on Regent and it just didn't happen. Perhaps if I was not a highly satisfied past Regent cruiser, the letdown would have been less. 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Sail Date December 2009
I sailed on the Regent Seven Seas Navigator with my wife and 11-yr old son August 14, 2009 for 7 days, Athens (Piraeus) to Istanbul. My previous cruise experiences have been on Seaborn, Crystal and Lindblad/Nat. Geo. (small ships in ... Read More
I sailed on the Regent Seven Seas Navigator with my wife and 11-yr old son August 14, 2009 for 7 days, Athens (Piraeus) to Istanbul. My previous cruise experiences have been on Seaborn, Crystal and Lindblad/Nat. Geo. (small ships in Galapagos and Baja). I am not particularly picky about things and although I give almost anyone the benefit of the doubt if their heart is in the right place, I do notice things and, if things don't go well, those things stick in my craw. Anyway, the things I noticed (but would never complain about) are towards the end of this review, after "You're OUT!!!). I had, admittedly, somewhat high expectations of Regent, as I had originally chosen a 12-day itinerary on Oceania and my wife and agent 'upsold" me to Regent, as a definitive step-up from Oceania. As the title to this review portends, I was disappointed to the core with many aspects of the cruise that, in my opinion, leave no doubt as to the answer to question where Regent Seven Seas belongs in any "rating" of cruise lines. First, the good. We had a basic room which, on the Navigator, is stunning and huge (even without the generous balcony) relative to anything I have experienced on Seaborn or Crystal in the same general category. 24-hr room service. So, if your idea of a perfect cruise is sitting in the room, reading or watching videos and living off of room service, you've come to the right place. Room service food was reported to be good by my son, who enjoyed it several times. We only had the "fixings" delivered for some caviar we had, all good. Now, the misery. This was to be a designated family-oriented cruise, replete with a kids program in 3 age groups. There were between 50 and 60 kids on the cruise (representing over 10% of the passengers on board). When we inquired after boarding, we were told that the two women who ran the program were "asked to leave the ship" at a prior cruise port. No explanation, no apology, no alternatives, just mystery. Further inquiry yielded no details or explanation. I can say with 100% assurance that if this had happened on Crystal, they would have flown new staff from another location, co-opted crew from other duties or otherwise figured out how to deliver on a promise so essential to the concept of family cruise "vacation" (i.e., mom and dad can have some time together alone) and the number of affected passengers. Not with Regent. Had there not been a ping-pong table on board, the seas would have been littered with parents jumping from the rails. We had the opportunity to dine with some of the senior staff one evening and danced around the subject - but they were all tight-lipped to the end. Unbelievably, we learned a day before disembarking, that the staff asked to leave the ship were in fact rejoining the ship on the return to Athens. Arrgh. Strike one. A zero for failing to deliver an essential part of the cruise, as marketed and promised, and a below zero minus for not figuring out how to otherwise mitigate their abject failure and come up with something, if only a believable story. We signed up, using a not insignificant amount of shipboard credit (several hundred dollars) for a Regent "Signature" excursion in Rhodes. These are the very special, particularly-vetted couple of excursions that an exclusive group within Regent arranges. In our case, it was an "Off-Road" Adventure, renting a jeep and caravanning to many of the interesting sites on Rhodes that most folks wouldn't be able to visit because of the off-road nature of the trip and mobility of being in small vehicles. Although we may have at some point driven through some of the towns in which some of the historic/cultural sites described in the excursion brochure resided (though my GPS did not indicate so), hand over heart I can say that there was nothing, other than the act of renting a jeep that bore any resemblance to what was in the Regent brochure, the basis on which we booked this trip. We started out at "Butterfly Valley", actually a very interesting site in which a certain butterfly species (in fact, a moth), historically comes. Unfortunately, we were hustled in and out so fast, we did not have an opportunity to enjoy the place at any pace, or to take more than a snapshot or two. We were then off for a one hour drive to have a snack/drink, which ended up being at a hunting lodge. After another hour and a half in the car, we ended up in a small village in the mountains overlooking (a ways away) the coastline. Not the place we were supposed to stop, with another large party from a tour bus upstairs, but the food was fine. At this point, I was interested only in the "Ouzo". Then back in the jeeps for about 45 mins. Did I mention that the brochure said we would be off-road most of the time to visit these rare sites, but that we had yet to see anything but pavement. Not for long. For about a sum total of about 90 seconds, we hit a patch of unpaved road under repair and - you guessed it - that was the "off-road" part of the trip. Just before exiting the un-pavement, in one of the most surreal moments of this goat-rodeo, the guide pulled everyone off the road onto the dried weeds at roadside, right next to a bunch of bee hives (imagine the 95 degree heat, sun, and now swarming bees at having been invaded by 9 topless jeeps). Why? To gather everyone's cameras so that he could take a memorable picture for everyone on or in front of their own jeep on their own camera. You think I'm kidding? It was surreal. Put aside for the moment that 2 minutes further down the road was a scenic pull-out with a sweeping panorama of the coast and surrounding Greek isles, this was a scene that Quentin Tarentino would pay money to get the rights to. After the honking of irritated guests drove the guide back into his jeep, we were back in the jeeps for another hour to...the beach. Nothing in the brochure about the beach or swimming. We had not brought bathing suits. No towels provided by Regent for the trip (you would think - even if to save their stateroom towels from being used at the beach off the ship). But there we were at a small Taverna on the beach and the beautiful Med. My son and I went cowboy style and my wife had to suffer with a diet coke and view of the Med. 50 minutes later, we're hustled back in the jeeps for, yes, another 45 min drive back to the jeep rental spot, and then a bus ride back to the ship. Strike Two. No one from Regent had ever vetted this trip. They never gave any explanation (other than the disingenuous letter mentioned below). There is no way imaginable that it could be considered anything other than a slow roast around Rhodes for 8 hrs. Most importantly, we had wasted our only opportunity to see Rhodes on this misrepresented "Signature" excursion, not to mention the several hundred in credit dropped on this. Shameful. Our first stop back on board after chuckling about the comedy of misconception and execution that was our "Signature Rhodes Off-Road Adventure" was to visit the excursion desk to lodge our disappointment and disbelief at what had just befallen us. Lots of "so sorry", but obviously no one there with any answers or ability to do anything. They left a note for the excursion manager. We later met with him, in civil fashion, away from the excursion desk, in relative privacy. He took notes and expressed concern and shock, but clearly had no knowledge. I challenged him to find a single participant on the trip that would sign up again for that trip, rather than have their fingernails pulled one-by-one. He said that he really couldn't do anything, but would send it to "New York". This was Tuesday. We were due to disembark Friday morning 8am in Istanbul. We checked back throughout Wednesday and Thursday and no one had any answers. We had not asked for anything in particular, but clearly were PO'd that we had expended money on an entirely misrepresented trip. Finally, around 8pm on Thursday night, while packing, I went to the excursion desk and said I wouldn't leave until I had some response. I was told that the response from New York had "just come in" - and that Regent was not prepared to do anything. Nothing at all. As if we had just reported something that we had imagined. I was left so incredulous that I simply asked to have it in writing, which they delivered around 9pm that night (I'll try to post this). End of story. Let's contrast Regent's response to the "Off-Road" goat rodeo with our experience a day later after disembarking at our small hotel (the "Blue House Hotel") overlooking the Blue Mosque. My son mentioned to someone at the front desk in passing that the Jacuzzi jet button hadn't worked in the spa tub when he tried. I hadn't even heard of it and, frankly, wouldn't have cared a bit, but when we returned from our day of touring Istanbul, a sincere letter of apology from hotel management for the malfunction and a basket of fresh fruit in our room. Enough said. By the way, we highly recommend the Blue House Hotel, otherwise known as the "Mavi-Ev". Strike Three. Doing anything approaching taking responsibility for a bad experience and a gesture, however modest, to make a cruise customer feel like a guest. How 'bout a little replacement shipboard credit, which given the timing, we would have only been able to use, if at all, on a nice bottle of wine at our last dinner. How 'bout a basket of fruit. How 'bout 10% off a future cruise. Anything..., but nothing? Hmmn. We all differ in how we measure our experiences, but I can say truthfully that in each of our cruises, we absolutely had to personally visit with and thank not less than a half-dozen crew members, to say farewell, exchange contact information, invite them to visit when they're in the San Francisco area and the like. There was not a single person that any of us felt even remotely compelled to hunt down, other than a Kiwi security officer that my son promised to do the Maori Haka dance for. We had a pleasant dinner with him and with a nice young woman whose title led us to believe she would be the perfect person to share our "concerns" about the cruise with, but ended up being more responsible for customs clearance at ports than customer service and, other than expressing surprise at what we had experienced, offered no hope that anything would be done. It was like sharing the story with just another guest. The Maitre D' of the main dining room deserves special mention for patience and keeping that warm smile and wit amidst demanding cruise customers all wanting window tables. No one else remotely came to mind for any of us. Strike 1, Strike 2, Strike 3 - You're OUT!!! My conclusion - a perfect cruise line for someone used to a cattle car mega-ship. If you have been on Seaborn, Crystal, or any cruise line out there that truly puts the guest first and has any understanding as to what that means - run the other way as you will be disappointed on Regent Seven Seas. From the top down, they have no clue what guest/customer service is. It's an institutional problem, not an aberration. Some details - Nice gym, open 24 hrs. But nothing in terms of programs in the dance/stretch area. No staff to run any of the programs from all appearances. I remember a daily schedule of yoga, pilates and other things on Crystal. Zilch on Regent. Carpets and certain other common areas smell "stale". Carpet upgrade or cleaning or paint (anything to cover up the smell) would be worthwhile. I always wonder what "included tips" means for staff. For the first couple of days, I thought the overall attitude of staff was a little harsh. This got better over time, but there has to be a better way of handling this "perk" that still incents the staff to work to their potential. Perhaps a special "tip" shipboard credit that can only be used for that purpose. Wireless internet from the room worked pretty well, though I had to work around VPN blocking. We attended an evening show -which was very well produced. I understand the band/orchestra (professional) had been brought back on a semi-permanent basis and that explained in part the good music quality. Specialty restaurant food was mediocre at best and the menu, uninspired. Main dining room food and service was excellent, as was the wine list. The "house" booze (for which one does not pay extra) was top notch. (Belvedere or the Goose - house; Bombay Sapphire - house; Maker's Mark (for those Manhattans) - house. The house wines at dinner were so interesting, varied and good we rarely ventured into the wine list. The "photo shop" described in literature and even in on-board materials in the room....well, it must have been a sick joke. From what I could tell from visual inspection and asking for several items during the trip, it consisted of a pile of AAA batteries and a couple of memory sticks (which could not be located); literally all in a small plastic basket to the left of the cash register. I was looking for liquid lens cleaner or anything close - fat chance. Don't think that there is even a photo kiosk where you can stick in a memory card and print photos or burn a CD. There was literally nothing. We'd been used to photographers on most cruises - a casualty of cost-cutting on Regent. Food in general - given that we were in Greece and Turkey, I would have expected that at least in one of the restaurants we might see some "local" dishes. It was really odd to have spent 5 days in Greece before boarding the ship and 5 days in Istanbul after disembarking, cultures that are known for their fine cuisine, and not being able to enjoy any of it on the ship. How 'bout a small sampling at dinner of "local" dishes. It's what we've seen on other cruise lines. Golf driving net - hope you're left-handed or the choice is slim. The mat looked like a bad toupee and kids routinely whacked balls off the back of the boat, occasionally off of other guests - an accident waiting to happen. I had to get off the treadmill and run outside to exercise a little adult supervision a couple of times. No crew around, but this brings me back to Strike One, and I've spent enough energy on this diatribe. Overall impression - these folks are in cost-cutting mode and it shows. Answer to the Question: A two-star pretender....but love the cabin. Read Less
Sail Date August 2009
We had a pretty poor experience a few weeks ago aboard the Navigator. We have cruised a few times before, but mostly travel by air. As a frame of reference, we have cruised on Crystal, Silverseas, Royal Carribean, Cunard, and Celebrity ... Read More
We had a pretty poor experience a few weeks ago aboard the Navigator. We have cruised a few times before, but mostly travel by air. As a frame of reference, we have cruised on Crystal, Silverseas, Royal Carribean, Cunard, and Celebrity in the past, in either Europe or Asia. We found Regent to be "okay", but certainly not for the price and hype. We have three children, ages 7, 10, and 13, so we booked two cabins. The cost of the one-week cruise for the family was over $17,000 without air, but the port tours were largely free or at low-cost as part of Regent's current promotions. Our biggest complaint against Regent is the very poor way in which they handled a significant problem we had with our room. Basically, they took almost the entire cruise duration to deal with a plumbing problem (never completely solved), and in addition to other issues, they did not handle things in a way anyone in the luxury hospitality business should. When we boarded the ship in Monaco, we were greeted in our cabin by an acrid sewer/algae smell. The whole room smelled, but we were able to figure out that it was coming from the bathroom. The housekeeper agreed that it smelled horribly, and when we returned from dinner a few hours later the sewer smell was somewhat overcome by the smell of Drano/chlorine. Not exactly pleasant. The next day the sewer smell returned, so we contacted the front desk. To make a long story short, Reception was very nice but not very effective. They had a plumber come out on Day 1 (embarkation is Day 0), and he said that there was something wrong with the drain and fixed something, with maybe 50-70% improvement. But it still had that sickening smell. Anyway, by Day 5 the smell was mostly gone after one other plumber intervention. But the inconvenience of waiting around for the plumber and having him stomp around the bathroom in his boots also did not help our cruise experience. For most of the cruise, when we were on the ship we found ourselves all retreating to our sons' cabin, which happened to be a handicapped cabin without a sofa. The smell was the overriding problem with the cruise. Add to that a bath towel that had more than 10 holes and stains in it (I have photos), multiple unannounced water interruptions resulting in milky-white water emerging from our sink on several occasions including an interruption at midnight-3 am that left my 13 year old with shampoo on his head, and really terrible breakfasts (cheap quality ingredients) in the Portofino restaurant, and you have something that is FAR from what we consider luxury. In addition, the cruise line has handled our concerns very poorly. We actually emailed our complaints to RSSC Guest Relations on 8/12/09 (Day 5), and we have not heard anything from them and it has been almost 3 weeks. We cc'd our letter to our American Express Centurion travel agent, and she contacted their marketing manager. The Amex agent initially told us that RSSC "would have to respond within 48 hours", but their only response was that the complaint would be sent on to some other department in their company. As I said, it has now been over three weeks and still no reply. We travel a lot about 3 months a year. Over the years, we have had "issues" here and there, including new purchases stolen from my room at a Hong Kong hotel, or a cruise housekeeper who put our brand-new unreleased Sonicare toothbrushes brush-down in a half-glass of water left by the previous guest as soon as we boarded the ship! Each time, someone from management would come and apologize, send some tangible token like flowers or candy to let us know that they are sorry and value our patronage. Well, from Regent, nothing. No words from management, no candy (how hard is that on an all-inclusive cruise, we already had $1000 shipboard credit from Amex that we could hardly spend?), nothing but an offer to "clean our room" on day 5/7 of our cruise, the only day AT SEA! Anyway, my final word is that what Regent is offering is far from luxury and as we wait to hear from management, it becomes clear that they are undeserving of the Regent name. The Regent Hotel in Hong Kong (now Intercontinental) was one of the world's great hotels and we actually spent New Year's Eve there on the Millenium but this cruise line has nothing to do with the Regent we knew. Read Less
Sail Date August 2009
I went on this cruise with a long-time friend and our previous experiences have been primarily with Celebrity (which I love) and Princess with whom we will sail shortly. I had extremely high expectations for this journey since it was my ... Read More
I went on this cruise with a long-time friend and our previous experiences have been primarily with Celebrity (which I love) and Princess with whom we will sail shortly. I had extremely high expectations for this journey since it was my first "luxury cruise" experience. My expectations were not met, and I would give this experience a TWO-STAR rating. On the upside, the stateroom was lovely and spacious with a great walk-in closet. I really liked the flat screen TV with the huge movie selection, but alas never had the chance to watch it. I also liked the convenience of everything being prepaid and not having to whip out your card everytime you got wine/coffee/whatever, although I think this contributed to lower quality service since staff lacked the incentive to earn a generous tip. Now for the downside. The food was just OK, but there seemed to be more preoccupation at dinner with "presentation" than with tastiness. The salad choices were very limited and many of the entrees were not appealing to me not usually a problem on other ships. (I am not a picky eater.) We ate one night in the Prime specialty restaurant where I had lobster. While the lobster was huge at least 2 pounds the tail meat was not that tender and it was rather a disappointment. Lunch in the Verandah restaurant was also OK and the usual buffet style. I was however unpleasantly surprised that you were left on your own to find a table and walk around aimlessly with your plate until you did. (On Celebrity there is always someone to immediately take your food and find you a table. Also to get you water/soft drinks/etc.) With regard to room service (which was prompt), coffee for 2 equaled 2 cups in one small pot and was extremely weak. Definitely not for Starbucks fans! After a couple of days of this we went up to the Verandah and did it ourselves. (Coffee not great there either but much better and improved over the week.) However the staff there was not attentive in early morning and we sat there one day for a couple of hours before someone actually asked us if we'd like anything. As to the itinerary, many of us felt that it was too port intensive. Knowing this in advance and living through it are two different things. Since we were in St. Petersburg for 3 days, and you could not leave the ship unless with a tour, everyone had booked nonstop excursions. Then many of us started canceling them due to jet lag and sheer exhaustion. My friend and I both opted for sleep over Peterhof at 8 am, and I skipped the Hermitage. For this itinerary you might generally want to think of a longer cruise with some downtimeor Regent may reconsider its itinerary. The most disturbing aspect of this trip I saved for last. Due to a family emergency (i.e., a death) at home we needed to change our air to come home directly on disembarkation. It took more than 24 hours and numerous trips to reception to get this done. The original rebooking (done through their office in the States) put both of us on the same flights to the same city. Since we live in different cities, this needed to be fixed. After much ado, we had ticket info and confirmation numbers. Then we reached the airport where they couldn't find a record of the tickets. In Stockholm we had to see a supervisor who somehow found the reservation and sent our luggage through to our final destinations. However she could not issue us boarding passes for the flights from Frankfurt where they had our reservations but no record that we'd paid for the ticket change. Many Thanks to an absolutely wonderful and patient ticket agent with Lufthansa who was able to reach someone at Regent (in the States) and confirm the payment. Of course this is all taking time, causing stress, etc., and I was ready to pay again and sort it out later. Overall and even without the ticket fiasco I was extremely disappointed with the service on this ship and find it hard to believe that they have the highest crew to passenger ratio in the industry. Read Less
Sail Date August 2009
Many praise the Regent Seven Seas Cruises line, including friends of ours whose views we trust. I doubt, however, that their reaction would be positive today. The Voyager is no longer what it was.Perhaps a change in ownership in 2008 is ... Read More
Many praise the Regent Seven Seas Cruises line, including friends of ours whose views we trust. I doubt, however, that their reaction would be positive today. The Voyager is no longer what it was.Perhaps a change in ownership in 2008 is a factor. The wilting economy might have something to do with it; there were 434 passengers on the cruise we took, while the ship is intended for 700. What we did not know while on the trip was that the company had just sustained a loss of nearly $20 million—all because the Voyager ran over a fishing line as it pulled out of Singapore harbor on March 18, embarking on what was intended to be a world cruise. That caused mechanical problems, reducing the ship's speed, resulting in canceling some of the scheduled dockingsthen being in drydock for a spell, with refunds being made to those who booked two cruises. Whatever the cause, my wife, Jo-Ann, and I felt the effect on our 2009 Norwegian cruise. Right from the first day, we realized that our on the Regent Voyager would not be of the quality commonly ascribed to the cruise line.When we arrived on board, the rooms weren't ready yet, but a buffet lunch was available on Deck 11.Danish sausage was being served, fresh off a grill at the poolside. I picked up a plate to hand to  Jo-Ann. The plate was filthy. Well, OK, soot was probably being emitted from the grill; it was understandable. I put that plate to the side, and handed Jo-Ann the next one in the stack, which was clean. I picked up the next plate for myself. Filthy. The next one. Filthy. The next one was clean.We took our sausage inside and sat down. The sausage was good—but, of course, anyone, with no schooling in culinary arts, should be able to heat a sausage on a grill. What we were to soon learn is that the food is just fine on this cruise line if you have something that is taken from a package, tin, or jar, requiring no involvement of anyone purporting to be a chef. As we were finishing our sausage, a waiter asked if we wanted coffee. Jo-Ann said yes. I asked for hot chocolate. The waiter put down two cups. I looked inside mine. There was a dirty rim around the inside, about a third of the way down. I took a napkin, poured water on it, cleaned out the inside of the cup, the dark-brown sediment now transferred to the napkin. We drank our beverages and left. When we finally entered the cabin, we encountered sweltering heat. That was, we found out, not a matter of an oversight. Information in printed material in the cabin indicated that guests would need to adjust the thermostat upon entry and that it would take about 30 minutes for temperature to be altered. In the course of the housekeeping staff preparing the rooms, the preparation could have included rendering the rooms habitable by turning on the air conditioning. Apparently, Regent didn't want to waste the kilowatts on empty rooms, opting to economize even though guests would start their journeys, once they got to the cabins, in discomfort. Each guest gets to make a reservation on two nights during the cruise in the "Prime 7" restaurant, featuring what is supposedly prime meat. We made a reservation there for the first night. Lucky us. "With the chef's compliments," there was triumphantly presented a mini-hamburger with a brown sauce. It had the flavor—what flavor there was—of boiled beef. It was in the nature of a patty of chopped pot roast. If you come to the lunchroom at our office in downtown Los Angeles and insert a $1 bill in our food machine, you can often procure a patty on a bun with a brown sauce which, after being heated in the microwave, is adequate to qualify as a meal, though barely so. That packaged, quick-food dish is gourmet fare compared with the mini-hamburger which Regent mistakes for a treat, The waiter was taken aback that we hadn't devoured the offering. "Why?," he presumptuously inquired. Jo-Ann told him it was a weak imitation of a hamburger. Then came the salad Jo-Ann ordered. No problem. There also came the intriguing appetizer that caught my attention: three kinds of steak tartare: "classical," oriental, and veal. None was particularly good. There were three small blobs of raw ground meat, with differing seasonings. The "classical" rendition wasn't. That globule was missing anchovies, capers, onions, egg yolk—that is, the essentials. Also, no toast points were served; not even unpointed toast. Just the three small blobs. Next: the entrees. Jo-Ann had ordered an end cut of prime rib. What she got what a slab of meat that struck me from its appearance as quite unappetizing. Jo-Ann confirms that the taste was not that of prime rib. Perhaps it was a piece of inartfully prepared bull's rump. She thinks it might well have been baked in a pot. I had lamb chops. Yes, the meat was lamb. But was it prime meat? Either the meat was other than prime—meaning that the name of the restaurant, Prime Seven, was a sham and the cruise line's express representation of serving prime meats there a lie—or the cooks posing as chefs were so grossly inept that they turned good meat into cafeteria fare. We left. A young woman from the restaurant, discerning our disgruntlement, followed us out and evinced concern. She displayed graciousness and a desire to set things right. What was irresolvable was the woeful lack of talent on the part of the food-preparers. The second night, we ate at the French restaurant. It was much better, but not excellent. The food in the main dining room was, we found, adequate. Jo-Ann had some cod one night which, she remarked, was not as good as that we had on the SAS flight between London and Copenhagen. When cruise food does not match that an airline serves, something is wrong. One night a menu item which I chose was sea scallops with oyster sauce and oriental seasonings. What came was a small bowl of spaghetti with a few tiny bay scallops tossed in. However, it is possible to get really food onboard. There was, at buffets,  herring in mustard sauce and herring marinated in vinegar at buffets. It's just like that we get in the U.S. in jars, imported from Sweden. (On the next-to-last day, they apparently had excess mustard sauce at the bottom of a jar and added vinegar-marinated herring to the sauce, thus devising an innovative and unpalatable dish.) Some of the cheeses, both in the French restaurant and the buffets, were superb. In other words, they do have the competence to serve packaged foods. It's just that cooking is not their forte. At one lunch buffet, I made the mistake of having some suckling pig carved. It was so overcooked that, if served to prison inmates, the ACLU would bring a lawsuit based on cruel treatment. But the graved lachs at that buffet was quite good...which shows, again, they need to stick to packaged foods. On the Fourth of July, Jo-Ann and I wanted a traditional hot dog for lunch. At a lavish buffet, they did, indeed, have hot dogs. When we sat down, we realized they were cold. An accommodating waiter offered to heat them. The problem is that when you microwave hot dogs, the frankfurter gets dried out and the bun becomes hard. One day they offered "Scandinavian delicacies" at a lunch buffet. They had "Swedish potato dumplings." The authentic ones are like Norwegian potato balls ("raspeballer" or "kumle") except that the Swedes sometimes stick a piece of ham inside. My grandfather made kumle, my mother did, and Jo-Ann and I have eaten it in Seattle and in Bergen. This was not raspeballer; this was a wad of glue. On our last night on the ship, we had a superb meal of Norwegian smoked salmon, smoked whale, peppered mackerel, and a Norwegian brown goat cheese called gjetost. It was all food we had brought on board from ports. When we paid the charge for the cruise, we didn't know we would be brown-bagging. And then there's the matter of "Lars." That's the moniker Jo-Ann ascribed to a crumb...a large one that resembled a corn flake. Lars was there on the floor of the bathroom when we boarded in Copenhagen and Lars was still there when we left the ship 14 days later in Copenhagen. It must be said that the Regent staff is, in general, well-trained and attentive. We brought two seagull eggs on board with us from Tromsø, and they were kind enough to scramble them for us. There are some language difficulties, however. I wanted to get a peanut butter malt for Jo-Ann. They had peanut butter ice cream. They had a malted milk machine. But the attendant didn't know what a "malt" is. I substituted the term "malted milk." I was told: "We have two kinds of milk: regular and no-fat." Jo-Ann did not get a malt. There is no separate charge for drinks, and tips are built into the price. Overall, the quality is far beneath what we had expected based on the cruise line's reputation. Aside from the cuisine here being second-rate, the dEcor lacks elegance, the stage productions are unimpressive, and if you ask for a gin fizz, you get sparkling lemonade with a bit of froth on top.   This was our fourth trip to Norway, and we intend to go there again. But not on a Regent cruise.   Read Less
Sail Date July 2009
Cruise May 16 on Regent Seven Seas NavigatorWe have cruised many times with this cruise line before it changed its name from Radisson to Regent, and what I can say is that Regent is no Radisson. While Radisson tried its best to accommodate ... Read More
Cruise May 16 on Regent Seven Seas NavigatorWe have cruised many times with this cruise line before it changed its name from Radisson to Regent, and what I can say is that Regent is no Radisson. While Radisson tried its best to accommodate customer needs, Regent does not seem to care.Prior to this cruise, I had occasion to contact its corporate staff (Gair O'Neill and Ken Watson). Getting them to return phone calls was like pulling teeth. I never managed to speak to O'Neill, and Watson was totally unhelpful when I managed to track him down.On boarding the ship, the same uncaring attitude continued. As they requested, I had booked my shore excursions on-line, prior to boarding. After boarding, I found that they did not have my bookings. When I pointed it out, they blamed their computer. What is worse, the ship's staff did not care because they said it was a corporate office problem, not theirs. They refused to put me on the shore excursion they lost even though they had a few vacancies, because they were holding them for some passengers who had not boarded yet. A more clear-cut case of discrimination I cannot think of. As for the food and service, economy seems to be the watchword for all meals, but especially in the afternoon teas. Their pastry chef appears to be learning the trade. The rooms are adequate in size, but chips in the shower tiles and a tight-fisted policy towards bath amenities do not go with a cruise that bills itself as a six star experience.The entertainment is embarrassing. While they had quite a few performers, they should note that quality is preferred over quantity.In all respects, the cruise line does not compare to Radisson. Read Less
Sail Date May 2009
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