9 Helpful Votes
Sail Date: December 2018
The Pearl Mist and Pearl Seas Cruise Line represent a missed opportunity. This cruise missed the mark in several ways, but fulfilled many of my main goals for the cruise: the food was great and so was the room turn-down service. Every day ... Read More
The Pearl Mist and Pearl Seas Cruise Line represent a missed opportunity. This cruise missed the mark in several ways, but fulfilled many of my main goals for the cruise: the food was great and so was the room turn-down service. Every day the dining room was open for about 2 hours for each meal. There was no assigned seating and it was never dressy. The service was expedient and the food was varied and almost always very good if at the very least acceptable. The staff taking care of the rooms did an excellent job and were just and friendly and nice as the wait staff. So why is this review a “poor”? Just about everything else. The Pearl Mist was built in 2007, but actually went into service in 2014 due to a legal dispute that like everything else on this cruise is poorly explained with murkey details. The ship is small. Really small. With three lounges and a fourth being used as a storeroom, this vessel was designed to rely on ports to entertain people. The rooms were small but not intolerable and all but one have a balcony. The beds were very comfortable but the furniture was dated, and the comically small TV in all the rooms had a screen smaller than my laptop’s but a wide variety of cable channels. There’s a small desk and the bathroom is a nice size. The lounges are also fairly nice with comfy couches and then less comfy chairs along with a veritable vending machine of snack foods and canned drinks. No part of the ship exceeds one floor, which leads to a very claustrophobic feeling unless you go to the top. There’s also only one elevator and it was closed without announcements twice during the cruise - it’s a long walk from the cabins on the fifth floor to the first floor dining room. The real problems with cruising aboard the Pearl Mist started once we left the port. First, our schedule was changed without notice such that we lost days in all of our Cuban ports and added an afternoon in Freeport. Our room was also changed two days before the cruise without notice, apparently even to the baggage people who delivered our luggage to our old room, and then took ages to deliver it to our real room. The sea days were painful with few activities. There is no pool, there is no theatre. There are lectures and Boards games. The lecturers were quite good on the history of Cuba and eniriched the cruise greatly - the board games were fine. After two consecutive sea days we arrived only minutes late to Santiago De Cuba. This was my favourite port at which we stopped as we had a full day of excursioning and entertainment off the ship at a local hotel. Speaking of entertainment, the entertainers aboard our vessel performed almost every night on two electric guitars and seemed keen to play the same songs almost every night. Because the cruise was to Cuba most of the shore excursion were run by their government and went like clockwork. However, the lack of information given to us made it difficult to arrive to tours on time or even know where a tour was going and how to get there. Most of our shore excursions were quite good, except for Cienfuegos where they didn’t go to the botanical gardens and instead we were guided around a crowded shopping district. Why couldn’t we go to the garden? Apparently it was Christmas Eve and all the guides were off celebrating. That would make sense except the other ship in the port had 3 excursions to the same botanical garden throughout the day. The concealing actions taken by the cruise directors were routine and made the cruise difficult on and off the ship. We were seldom told when we were delayed and even less frequently why. No matter what we never received an apology for tardiness and lack of organization. We probably lost 3 hours in our ports because of various uncategorized delays that were never explained or acknowledged by the cruise directors. Some would blame this in the Cuban government’s disorganization, but when we had the misfortune of visiting Freeport (which is a real harbour with a large harbour authority) we docked a full 45 minutes late. We visited Freeport to (I guess) make up for the day we seemed to loose in Havana (this is all extrapolation because we were never told about it). Apparently the Cubans bumped our boat out of Havana harbour early so we only had 7 or 8 daylight hours in what was supposed to be the centerpiece of our Cuba cruise. Then we went to Freeport, packed onto rented busses, went to two destinations before the drivers decided it was too dark and late and brought us back to the ship halfway through the tour - all while our cruise directors went out on the town to party. Freeport was the low of our cruise and it was the product of an ill conceived schedule change that was never explicitly acknowledged or apologized for. This schedule and contempt passenger care meant we spent double the time on our “Cuba Cultural Voyage” at sea as we did in Cuba. Some of these changes would have been acceptable if we had known in advance and properly compensated. These were rookie errors that stemmed from inexperienced, poorly trained, and probably underpaid cruise directors. The Captain of our ship was also absent from any anncouncement other than one he made announcing a delayed arrival to Havana that was then further delayed afterwards. Despite a day of tough seas that the ship handled so ungracefully that Dramamine was out in a tin at the front desk, we were never contacted by the bridge apologizing for the weather or reassuring us that the ship wasn’t going to sink, instead just endless intercom reminders to hold onto the handrails. The failures of our managing crew and the extreme upscale pricing of this voyage make it impossible to recommend. This cruise ship was a fantastic, if not overpriced, upscale hotel - it was the sailing that sunk this ship. It’s frustrating because the dining room, bar, and cabin staff were an oasis in the desert of success that defined this cruise experience. Furthermore the schedule on their website was nothing like what we actually experienced, we skipped three of their listed days. The cruise attempted to waste our time to stretch this beleaguered journey to 11 days. We lost 1/2 our time in Cuba for reasons we will never know. While your experience may very, our time with Pearl Seas will most certainly be the last. With the schedule we endured, and the possibility that the schedule could change without notice, I can’t recommend this cruise to anyone. It was neither what I paid for nor what I expected. Read Less
3 Helpful Votes
Sail Date: December 2018
Summary This Cuba “experience” is marred by deceptive advertising, bait-and-switch promises and on-ship excuses. Look at Oceania cruises for alternative Cuba cruises recommended by people who have gone on both. The bottom line is ... Read More
Summary This Cuba “experience” is marred by deceptive advertising, bait-and-switch promises and on-ship excuses. Look at Oceania cruises for alternative Cuba cruises recommended by people who have gone on both. The bottom line is that while shipboard accommodations are excellent, this small ship is at the mercy of the Cuban government, which favors larger ships in its limited ports. You don’t learn about the actual cruise itinerary until it’s too late to cancel. Report Card (see below for detail) Time in Port/Excursions D- Embarkation / Debarkation process C Staterooms A Staff A Food B+ Amenities A to C- Overall D Time in Port/Excursions The good news is that all excursions are included at no charge. The bad news is that many never happened: Hemingway’s house, the visit to Cojimar, the Botanical Gardens and the waterfalls of El Nicho were nixed. The Cuban government was blamed for limiting time in port. In most ports there are only one or two docks and Cuban guides informed us that the larger cruise lines were favored and given precedence. The disappointment was palpable as item after item was take off the itinerary… AFTER the cruise began. In at least one case (the Botanical Gardens at Cienfuegos) we were told that the Gardens were closed because the local personnel had the day off as a holiday. However, another cruise ship was in port and we saw at least four of their tour buses with “Botanical Gardens” in their windows. The three scheduled days completely at sea became a total of five, with several half days. Bear in mind that Pearl Mist has been traveling to Cuba for two years and is fully aware of Cuban government policies. If there are disclaimers about itinerary changes on their website, I can’t find them. This tactic is nothing short of deceptive. Embarkation / Debarkation Poor communication and bad execution caused significant disruption in boarding the ship. Late arrival of the previous cruise caused long delays sitting in hotel lobbies waiting for pickup. One bus got lost on the way to the port. The scheduled dinner on board became “call and order a hamburger or sandwich brought to your room.” Not an auspicious beginning. That said the debarkation was fairly smooth. Staterooms The staterooms were a pleasant surprise: spacious, quiet, clean and comfortable. We were able to move completely out of our suitcases and store them under the bed. The bathroom is large and well-appointed. Each room has a nice balcony. While we were quite happy with our third-deck forward cabin, we heard from other passengers that the handicap-accessible cabins and single cabins were very cramped. Passengers in the rear of the ship complained of loud engine noise. Staff Clearly, the top marks for the cruise go to the cabin stewards and food servers. They were unfailingly responsive and cheerful—no request was turned down. The lecturers were outstanding and the Cruise Directors very helpful, although they took the brunt of the deceptive practices on and off the ship. Food We enjoyed all the food. Breakfast was delicious with a fruit/pastry bar and order-from-the-menu hot items which included all sorts of meats, eggs, waffles, pancakes and daily specials. The coffee was good. Lunch and dinner offered 2-3 appetizers, 4 entrees and 3 desserts. Half portions and double entrees were cheerfully available (one table ordered double lobster tails all around). Some people complained about the lack of selection compared to larger cruise ships. I’m a bit choosy and I felt the food was well-prepared with rare beef (if ordered) and perfectly cooked seafood. By the way, a seafood and a vegetarian selection was available at every meal. The only flaw that I could find is that the seasoning leaned a bit toward the bland, due (I’m guessing) to the preferences of most of the older passenger list. Amenities Shipboard amenities were a mixed bag. On the positive, all excursions were included in the price, there were virtually unlimited, quality liquor, decent wine and decent beer. Free room service for any meal was offered and your laundry was done free of charge. On the negative, the few exercise machines are in poor repair and placed in a virtually unusable location. There is no shipboard store. Entertainment was limited to a good duo, but got old quickly with 50s night, 60s night, 70s/80s night… you get the picture. The TV didn’t work half of the time and Internet access, while free was slow enough to make checking email painful. Overall If you want to spend time on the ground in Cuba, this is not the cruise for you. Don’t believe anything you see in the cruise descriptions. One of the best parts of the trip was talking with people who had extensive cruise experiences and gathering intel for other cruise lines and destinations. Getting beyond the poor itinerary and limited excursions, the cruising experience was quite nice with a few glaring problems which makes the high cost a bit painful. My advice is look elsewhere. Read Less
4 Helpful Votes
Sail Date: December 2018
Our cruise on the Pearl Mist was a serious disappointment, for two reasons. First, we didn't get the cruise for which we signed up. We reserved on information indicating that we would spend two full days and an evening of ... Read More
Our cruise on the Pearl Mist was a serious disappointment, for two reasons. First, we didn't get the cruise for which we signed up. We reserved on information indicating that we would spend two full days and an evening of entertainment in Havana, and then one full day each in Santiago, Trinidad de Cuba and Cienfuegos. Instead, we got a half day and the evening of entertainment in Havana and an afternoon in Cienfuegos. There are times that my memory slips, so I thought maybe I did not remember correctly, but everyone with whom we spoke on the ship was also upset, saying they felt they had been denied the cruise for which they paid. We got an afternoon in Freeport as recompense for the lost day in Havana, but all that did was necessitate a prolonged trip across difficult seas in which a good percentage of the passengers, and even the cruise director, got terribly sick. The visit to Freeport, as lovely as it was for four hours on land, was not worth the discomfort. Second, the cruise management was terrible, from the pre-cruise arrangements at various Ft. Lauderdale hotels, right up to breakfast on disembarkation day. We were told dining room opened at 6 but it didn't open until 6:30. So we all stood around. In between, there were dozens of examples of mismanaged situations. Many small things that just weren't handled professionally or with any sense that these people had done this before. Our cabin was a good size and was comfortable, but the furniture drawers came without latches so that when seas were rough they were swinging open and closed. One passenger reported that his TV fell over because it hadn't been secured. The food was good but not spectacular, not as good as on other cruises I've taken with Princess and Viking. Embarkation was confused. The entertainment was dreadful. But the lectures by Prof. Richard Feinburg of UCSD were GREAT! He really gave us a sense of Cuba. The tour guides in Cuba were mostly below par, but the buses were good. The ship is too small to get a good walk in on the upper deck. The exercise machines are inadequate and poorly placed. The Wi-Fi rarely connected. The waiters were good, but there were too few to provide good service. Cabin staff was very conscientious. Worst of all was the staff reaction to expressed concerns. They were all young, probably 23-28, and relatively inexperienced. They could not provide any explanations for why things were the way they were and said that upper management had not provided any information. The captain was rarely seen. Laughably, the two most conscientious adults on the ship were the two musicians who performed every night. They also chipped in with passenger support and worked very hard to help people with issues. Kat, in particular, was an angel to our cabin neighbor who got VERY seasick. Some tips for anyone considering this cruise line: Read every line of every document you receive because they slipped the itinerary change into other documents rather than being upfront and direct. Be aware that this is a small ship, which has some advantages, but that it will also get knocked around in Cuban waters. Be aware that the passengers are mostly retirees. At 67, I was easily in the younger half of the passenger list. The passengers were great. They were all accomplished people, experienced travelers, friendly. We enjoyed ourselves. But younger people might want to skip this preview of life in a retirement home. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this cruise because it focused on Cuba, not just a "sail by" with one stop, and we had been on this ship on the Great Lakes where it works in the summer. We liked the small boat, but be prepared for rock n roll on the ... Read More
We chose this cruise because it focused on Cuba, not just a "sail by" with one stop, and we had been on this ship on the Great Lakes where it works in the summer. We liked the small boat, but be prepared for rock n roll on the open ocean- even in good weather. I never get sea sick, but lots of passengers did. The average age of the passengers was well into their 80s, about ten years older than my wife & I yielding lots of medical issues. A 20 minute bus stop on tour turned into an hour for all the passengers to offload and get back on. The young tour directors were frustrated by the "old" people, and were not real familiar with the places we visited. (They should take a tour as a passenger first). We had very high expectations for the very high price. That said, the crew was fantastic, ship very clean, and the ports very interesting. The food was ordinary-- no flavors, salt, etc. I am sure it was fit for many passengers, but not me. I like flavorful food, and local dishes, not food brought from Florida. Use caution with the departure hotel stay. They switched the hotel after booking but forgot to tell me or give hotel pick up instructions so we did not have to spend 2 hours at the airport figuring this out on our own. Read Less
8 Helpful Votes
Sail Date: October 2018
We chose it because we had never been on an expensive luxury cruise before and wanted to treat ourselves. We liked that we could relax and be served at each meal and not have to deal with buffet lines. I was picturing outstanding gourmet ... Read More
We chose it because we had never been on an expensive luxury cruise before and wanted to treat ourselves. We liked that we could relax and be served at each meal and not have to deal with buffet lines. I was picturing outstanding gourmet meals in a lovely dining room with creative menus and desserts. Instead what we got at each meal was diner food. For instance when offered a seafood salad with shrimp/scallops etc...the shrimp was the size of your finger nail and the scallops were half of that size. Shrimp almost always had the same rub all over it. Here we were outside of the Quebec City at sailing time, a city with great French bread and every meal the breads were hard rolls and tasteless. They need to change their bread vendor asap! Now most of the folks on this cruise were in their 70's and above and many felt the food was good or they were being polite as we were, but believe me when I say it was not. Most of the meals were not bad but it was at best average. We found it odd that they asked you if you wanted half portions. If you asked for a half portion of salad or pasta it was about 1/2 to 3/4 cup. The chef did have some skills but the first day our chicken lunch was hard and my husband's hamburger was dry and tough. On the first night we ordered mushroom soup and it was virtually tasteless, I mean hardly any salt. I tried 3 more soups before giving up on the soups, roasted red pepper (no flavor), ham and pea soup (watered down to the point of being PALE green little taste and no ham) and French onion (3 tiny strips of onion in it and tasted like it came from a very salty can). All of the cake deserts were not as good as a Safeway store bought and were often dry. The only desert that was outstanding was peach cobbler and it was only offered once. Almost every dessert was served with the same creme anglais and a dollop of whipped cream. The breakfasts were great however and the servers were excellent. No tablecloths at breakfast or lunch, only dinner. We missed 3 ports due to weather but that is not the cruise line's fault. Still they said we could not go to Halifax due to a storm yet we sailed right by it to the next city. They may have lost their port. Forget about going to Isle de Madeline because the last two cruises didn't get to dock there and neither did we. The rooms were large but sparse and simple like a Motel 6, bare bones. Entertainment was the same every night but one, two guys playing their guitars and singing, 60's night, 70's night, Elvis night, you get it. Really hokey. Adriana the cruise director was a doll. We enjoyed our tour of the bridge and think the Captain and his crew were very capable. The lectures were very interesting. There was no fitness center or spa to get a massage. The only two treadmills were outside on a side deck and it was too cold to use them. They need to replace the carpet and furniture, pictures etc to update this cruise ship. I felt like a kid at a bad summer camp and just wanted to go home. I guess if we had not paid so much for the cruise and it were half the cost I would not be so upset about it but this cruise was not at all a good value for the money they charged. Read Less
2 Helpful Votes
Sail Date: August 2018
Interested in itinerary and believed the brochure touting it as a luxury cruise, NOT! Started with delay in picking passengers up to travel to Port. Nobody to ask from Pearl Seas at Hotel and their office and ship not answering phone. ... Read More
Interested in itinerary and believed the brochure touting it as a luxury cruise, NOT! Started with delay in picking passengers up to travel to Port. Nobody to ask from Pearl Seas at Hotel and their office and ship not answering phone. First cruise I've ever been on that you didnt have a permanent bar. Each afternoon they set up a temporary bar for "cocktail hour" and later after dinner during entertainment. Wine served at meals poor quality. Carpet tired. balcony furniture chipped. Had a good time since we were traveling with a group who all new each other. Worse thing was that a member of our group who uses motorized wheelchair couldn't disembark at several ports. She was literaaly trapped on ship. This information was not furnished before the cruise even though all the right questions were asked. Promoted as luxurious and for good for senoirs. Falseadvertising Would never go on this line again and never reccomend it! Only good thing was the entertainent! Read Less
7 Helpful Votes
Sail Date: August 2018
We went to Toronto for two days before the cruise and had a private tour. The following is a summary of our experience: 1. We had the unpleasant surprise of three days of swarming bugs in our cabin. Woke up with them on my face, the ... Read More
We went to Toronto for two days before the cruise and had a private tour. The following is a summary of our experience: 1. We had the unpleasant surprise of three days of swarming bugs in our cabin. Woke up with them on my face, the bed and pillow and on the wall. Problem was finally solved but left me shaken. Because of the bug issue, we were unable to use our veranda for the entire trip. The door was locked tight and sealed. 2. The kitchen ran out of bananas, strawberries, and had limited blueberries, and also ran out of fig Newton snacks. Since we were in port every day, this item could have been restocked by the ship. 3. The décor is depressing and dated in the cabin and public rooms. The palette is bland and looks like an old person decorated the entire place. Certainly not worth the upscale price. 4. We got short changed on Chicago. We were tendered which takes a bit of time and we did not get off the ship until late morning. Then after the 2 hours tour and lunch on our own, we had to get on the ship so we could sail to the other Chicago berth. There was no opportunity to explore Chicago on our own. The ship was docked too far away and too inconveniently. 5. The daily speaker, Richard, repeated himself at least three times in his three talks on each port. Somewhat boring and repetitive. 6. We had to ask for setups for tables almost daily to play games and cards. Also, there is too limited space for playing. Only one area to play comfortably. 7. The access to wi-fi and Internet is a disgrace, too slow and inconsistent availability plus have to log in every few minutes as getting access was terminated often. 8. The shower kept running hot and cold without warning and could have been dangerous. The pressure was weak. 9. We were overcharged and poorly handled when leaving the ship. We easily could have put all of our luggage and 4 people in one car, but we were forced to take 2. Worse, the taxis were at the gate at 4 a.m., but had to wait an hour and a half for an escort and we were concerned about missing our flight. We had asked the cruise director (Adriana) about just getting one car. She insisted that our luggage would not fit and we could not call an Uber as there was also an issue about getting by the entry gate and the company she used has no problem getting to the boat. They sent two 6-passenger SUV's with plenty of storage. We and all our luggage could have fit using just one transport. Two couples were each charged $160 and we feel that we are due back the price of one SUV ride so that our transportation fee would be $80 per couple. We have written to the ship twice to get a rebate for our double payment for the airport transfer but have not received a reply. Good luck taking this ship. Read Less
4 Helpful Votes
Sail Date: July 2018
We heard it was a nice trip through the Great Lakes with lots of history, so we choose Pearl Seas Cruises after checking another lines out, cause even though it was more expensive, it looked to be a better boat with a good itinerary. ... Read More
We heard it was a nice trip through the Great Lakes with lots of history, so we choose Pearl Seas Cruises after checking another lines out, cause even though it was more expensive, it looked to be a better boat with a good itinerary. First let me start off by saying from the book you received about the trip, it stated one day on the lakes with no stops, which was false advertising cause there was 2 days. Two of stops that were included on this trip, Sauté St Marie and Little Current there was nothing to see there and we spent several hours there. There was no one to give you the history of each stop, yes there was a little page that was put in your room each. Ignite giving you a little detail, but not much and the women they had on board to give lectures, didn't lecture about the area, in fact of the lectures was about the Titanic, which I thought was not appropriate. One day we spent more time going thru customs and waiting in line then actually at the Ford Musuem. Nigeria Falls was beautiful, but again you felt like you were rushed through it and did not get to see any of the area around there, which looked beautiful. The food was good and the wait staff and room steward was wonderful! It was also suggested that you tip $20 a day, which I though was high, considering the price we paid for the cruise. I tipped individually and gave a little as a whole. Read Less
4 Helpful Votes
Sail Date: July 2018
I have always wanted to cruise the Great Lakes of Canada and the United States. This cruise became available and we bit the expensive fare to see the Great Lakes. Disappointment came almost immedicately with the person sent to pick us ... Read More
I have always wanted to cruise the Great Lakes of Canada and the United States. This cruise became available and we bit the expensive fare to see the Great Lakes. Disappointment came almost immedicately with the person sent to pick us up. She was new and did not have adequate knowledge about the cruise. In fairness to her, she was one of the two weak musicians onboard. Boarding was acceptable in an out of the way port. Our cabine was very large and very clean. The TV in the cabin was not appropriate for such an expensive fare - a small 17 inch color TV with a DVD player. Dining was mediocre at best. Each day 3 choices that generally included fish, beef, and chicken. The service was outstanding in the dining room. Always a friendly face and eager to serve. There are two small rooms for evening drinks. One is on the second floor and one is on the forth floor. On at least two occasions the bar ran out of certain brands of liquor. They were generally prepared to offer most drink selections. Entertainment consisted of two singers with guitars. The male entertainer was better than the female. Two nights local entertainment was provided and very good. While most people pay $20,000 per cabin we assumed most excursions would be included. That was not the case. They provide some basic excursions such as trolley's that run a loop around town. Some have visits to the local sites. However, the nicer tours have charges. We assumed that we would have a tour around the islands of Parry Sound - only to find out we had to pay for the excursion. The fare charged was less than that charged if you did the excurison on your own. The Cruise Director was less than professional. She sat on the first floor, coordinated excursions and was available for questions most of the time. This cruise line is attractive for people that are over 75 years of age. Many are handicapped and require assistance. The crew did little to provide what I would consider miminal assistance. Often, there are gangplants and steps that need to be navigated. The process is time consuming and often very hard for those with walkers and wheel chairs. The recommended gratuity is $20 per day per person. I did not consider this to be an appropriate amount based on the cruise fare charged. If you need to fly from Chicago the minimum tine to the airport is one hour and thirty minutes - the cruse staff will tell you it takes 45 minutes. The best assets of this cruise were the room and wait staff that were eager to please, the larger cabins that were always cleaned and supplied, and the buses used for the tours each with an onboard toilet. Immigration services were a pain sometimes taking two hours. Whiile tour service on the Great Lakes might be limited the places that you get to see are great. I will not be returning with such high fares and limited services that are included in the base fare. Read Less
8 Helpful Votes
Sail Date: July 2018
We took the Pearl Mist 11 night cruise from Chicago to Toronto last August 2018. This cruise is targeted for people 75 years an older, many of which need assistance. That's ok but it should be clearly stated. Let's start by ... Read More
We took the Pearl Mist 11 night cruise from Chicago to Toronto last August 2018. This cruise is targeted for people 75 years an older, many of which need assistance. That's ok but it should be clearly stated. Let's start by saying the good things: 1) Stateroom and bathroom are very big. 2) Probably the best thing was the Staff, they are very friendly and helpful 3) Food was ok. 4) Drinks are included. 5) Some ports of call are very interesting: MACKINAC ISLAND, MUSKEGON / HOLLAND, Parry Sound and Niagara Falls. 6) Cruising the Welland Canal and going through 8 sets locks from Lake Erie to Lake Ontario. Now the bad things: 1) Overpriced at 20 grand per stateroom for and outed ship with little to do in it. It has no pool or good onboard activities. We spent 2 days cruising with little to do. The Gym consists of 4 machines located on and outside deck. 2) The TV in the stateroom is ridiculous 3) The ship is very small 108 cabins. 4) Some ports are call should be eliminated specially Sault Sainte Marie and Little Current. Nothing to do in them. 5) The time allocated in each destination is not well planned. We only spend 2-3 hours in Niagara that had a lot of activities to do and spend a full day at Sault Sainte Marie with almost nothing to do. Read Less
Pearl Mist Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 1.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0

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