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1 Helpful Vote
Sail Date: October 2018
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did ... Read More
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did not want our business. The crew just made you feel unwelcome The room did not have towels or wash cloth After a meal if you want coffee or another drink you had to buy them. You had to ask for ice. In the restaurants you had to ask for butter and ice with the meal The pasta was the worst I have ever tasted. Breakfast on the buffet was poor at best. you the to go to three different place to find eggs and meat and after breakfast the only drink was water with not ice so the water was room temp. I have already started telling my friends not to use costa lines Read Less
4 Helpful Votes
Sail Date: September 2018
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the table. ... Read More
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the table. Entertainment was good, especially the Tenor singer. Wasn't keen on the night the staff provided the entertainment, some were good others pretty mediocre, bit like BGT. The on board dance team were great, providing lessons as well. That we did enjoy. The bad points are: tips being compulsory and not being told upfront, probably in the small print which no-one reads, and not told on booking. Bottled water not included in the drink package, but tap water is ok. The food in the restaurant was poor. Some meals were just ok but mostly it was cold or tepid at best and I even suspect some was leftovers from the buffet, re invented. One particularly unappetising dish was the meat skewers. One piece of lamb or beef (couldn't tell), piece of a sausage and a piece of chicken, in bread crumbs and fried, served with a scoop of mash potato that was grey and lumpy. There was no sauce, so was very dry. We waited nearly half an hour for our starter one night also. Uninspiring desserts also, often something frozen. Better deserts in the buffet area. No gelato ice cream or pizza available unless you pay for it. I expected this at least on the menu as it's an Italian ship. They pick up and drop off at every port, meaning the muster drill is carried out every time and takes place in places where passengers are trying to enjoy themselves, like the Orlav Bar. We had to sit through it or move on. Lots of tannoy speeches in lots of languages, which one time interrupted the dancers who had to jog on the spot until it finished and then try to carry on. The quizzes were Italian based, e.g Italian cities and types of pasta, so unless you were Italian not much chance of winning. I know it's only fun but you like a chance at least. I used the spa and was given a dressing gown which I had to carry from there to my cabin each time, and if I didn't hand it in at the end of the cruise there would be a charge of 79 euros. Also for the pool towels left in our cabin. My husband used the gym, but one day loads of unsupervised children entered and just basically ran about and played on the gym equipment even though a sign said no-one under 16 allowed in there. There was potential for injury. The poor staff were continually pushing a lobster dish for a price, which became a bit tedious. We didn't do any of the shore excursions. So overall I would not choose Costa again. I have cruised with other lines so I do have something to compare it with. This was my 2nd Mediterranean cruise, the previous being with NCL which was a far superior experience. I could go on with more disappointment but I think enough said, I don't want it to become a novel. Read Less
2 Helpful Votes
Sail Date: September 2018
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of ... Read More
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of other choices. You mostly don't have to wait long to get a drink. During dinner it was depended on waiter how often you were asked for more wine. The entertaining in the theater were mostly no so good. We explored the cities our selves, except for Marseilles, where we took a costa arranged tour. If you read about each city beforehand, you can go by your one, with no problem. We very much like the port of Savona, where the ship is set right in the city center. One excursion was cancelled without explanation. We would like to go again, when we have the money. Maybe on a different ship, to get a different experience. Read Less
4 Helpful Votes
Sail Date: September 2018
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be ... Read More
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be surrounded by Europeans and feel like I was in Europe. This I got and LOVED. Very European experience- 10% passengers spoke English, shops opened from 4pm to midnight with passengers roaming arcades ( as per Europe), European influence food with Italian options available every night, Waltzing to oompah music. Partying gets going at 11pm and boy can they party. Families go everywhere together including the partying till 2am. Different Music genres going in multiple bars at night. Costa gets it very right. 5000 passengers and next to no queuing like other lines. Loved every aspect of this cruise. Itinerary great - a different city every day to wander around. Food good quality and plentiful. Drinks package well priced and generous - recommended for the included coffee water alcohol. Service great. With drinks package really no need to spend a cent once on board. Do this cruise only if you like to immerse yourself in the culture of Europe including families with children (have to say though I did not see one crying baby/child or any unruly behaviour, just kids having fun). If you want a cruise that is American culture or black tie nightly and that just visits Europe ports this is not the cruise for you, but if you want to experience true Europe whilst on a ship.and have fun... you will love it. Note: passengers mostly a mix of Italians Spanish French and Russians. People hop on and off at every port so no true start and finish. Very very little English speaking so you need to feel comfortable in your own company. But it was a blast. I will be back.. Read Less
Sail Date: August 2018
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa so I ... Read More
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa so I read lots of reviews. Don't believe half of them, any cruise is only as good as your preparation and expectations. Yes, this is a very European cruise line, so expect children everywhere, lots of hustle and bustle. However the staff were great, the food was amazing, the shows very enjoyable. Boarding was smooth - we told the very first person we met that it was our first cruise and we didn't know anything. The desk staff were so friendly and helpful, and it was a smooth process. They even told us to try and hurry and we might still be able to get lunch, as we were just boarding right at 4pm. We made our way to Corona Blu (buffet) and the food was amazing! What's more, as they started to clear the staff told us we could go to the other side if we still wanted more food, as the Tea time was starting - sandwiches, desserts, tea and coffee. I had read the reviews complaining about lack of coffee and water, I can only assume they didn't buy a package. Coffee and tea were available at breakfast, tea time and dinner; however, we had the Intenditore included in our package at booking and we enjoyed espresso/cappuccino anytime. As others have said, we expected to know when we were departing but we didn't feel a time - after that first time, I made sure to head to the proper deck and enjoy "Con te Partiro" with each departure (as well as a new drink each time). We lost track of time after enjoying a great show, and the maître d' was gracious in allowing us into the second seating, which we set as our default after that! Wine selections provided by the friendly staff were amazing; food was plentiful with excellent choices, quality comparable to a Michelin restaurant. We were fortunate to dine at the Club Diadema, again was part of our booking, and we felt no interest in dining anywhere else. The staff got to know us and our preferences, and we had a constant supply of anything we'd want. One evening our mother was not feeling well and asked for a simple rice dish - staff went to another restaurant just to accommodate her request. As for excursions, we had quite a mix. In Savona, we simply milled around port and town, did some shopping and enjoyed the lovely town. Marseilles we took the Easy Bus Tour, loved it! Did same in Barcelona, Mallorca, and Sardinia - nice to have a half day tour, not have to get up too early, saw many sights while not stressing too much. I'd read a review that said (especially for first timers) to not try to do too much and end up stressed out by the end of your 'vacation'. Took it to heart. We have raved about this cruise to many people and hope they will enjoy as much as we did. We've caught the bug and will try another cruise sometime, maybe a different cruise line, and then we'll have something to compare. But don't let a few negative reviews impact your choice - find the points that are consistent across reviews and go with a positive expectation! Read Less
5 Helpful Votes
Sail Date: August 2018
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited ... Read More
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited drinks for this trip for me and my girlfriend. -I was lied to about price of drink from bartender and later, I AM NOT trusted by the receptionist. (Johnie Walker Gold label. Was told I was going to be charged the difference of what my drink package included vs listed price. but got charged full 15 Euro drink price) -The jacuzzi was too warm to enjoy. We only visited ONCE and never used it again. -The pool was impossible to use. Only children occupying it! -Children everywhere. Absolutely everywhere. It is not acceptable for example to see kids and teens in the nightclub at 1AM occupying the whole dance floor. There was no space on the entire boat other than inside our room, where I could enjoy quality time with my girlfriend in peace without kids shouting or bumping into us!!!! -We paid 30 euros each for a "luxury" dining experience at Teppanyaki. We got sat right next to 3 little children who could not sit still and made lots of noises. We were met by apologies from the Chief of Restaurant, but no discount or any other compensation was offered. I expect some level of service and environment when I pay 60 Euros on top of my all inclusive!!! -Childish servers and staff on the boat. I invite you to see this for yourself by going undercover. For example: Talking with them-self, laughing and when they look at me: Their face turns very serious like they are having a joke! I saw this in two different places on the boat by different staff. Maybe its humor from their side, very stupid one if that is ture, but that is not acceptable if you want to deliver good international customer service. They should meet clients with a smile at least! -Restaurant service: -Waiting 30 min. after sitdown for first drink even before ordering food. This happened on several occasions!! -Mix up of food and tables. For example, in one instance we waited for champagne 20 minutes. After waiting so long, I see our champange delivered to next table. I inmediately let know the waiter that it is probably mine. He said nothing and went away without aplogizing. We had to wait another 20 minutes for the champagne we ordered while waiting for our food and no other drinks at our table! I sent a email to higher mgmt. at Costa and Carnival cruises to ask for their opinion about my feedback, no response yet. (4 days ago). Read Less
3 Helpful Votes
Sail Date: August 2018
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. ... Read More
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. Some very happy, others seemed like they had enough. Food was good. Breakfast buffet was average but the ala carte was much better. Facilities seemed rather simple. Empty bar lounges. Tiny casino with 2 tables and heaps of pokies. Pool area was packed with kids as expected and was less than inviting. English is not the preferred language onboard and it's hard to communicate to most people you meet also. Shore excursions were simple and seemed rushed. Given the short duration of the port visit, travelling 2-3hrs by bus to see something quickly wasn't worth over 100 euros each. Overall it was an average experience and I would not recommend it if you only speak english Read Less
6 Helpful Votes
Sail Date: July 2018
My friend and I had often looked at cruises but were both very wary about seasickness. Whenever shopping we would always pick out outfits that would be 'good for our cruise'. In comment this June, I said 'We have loads of cruise outfits ... Read More
My friend and I had often looked at cruises but were both very wary about seasickness. Whenever shopping we would always pick out outfits that would be 'good for our cruise'. In comment this June, I said 'We have loads of cruise outfits but no cruise", so we decided to bite the bullet. As I was travelling from the Canary Islands and my friend from the UK, we decided to choose Barcelona as our start and finish port and after a lot of investigation, booked with Costa and the Costa Diadema. We wanted a balcony cabin and with this we also booked the Piu Gusto drink package (well worth the money) and also took the opportunity of the Special offer of 99€ for 5 excursions (the price on board at the Welcome meeting was 149€). So with, cruise outfits packed, off we set. We travelled to Barcelona the day before and stayed at the Avenida Palace hotel which was ideally situated for a quick day tour of the sites in Barcelona. The following morning, we caught a taxi to the airport which was about 10 mins away and were dropped off outside the terminal. There was a queue to drop off cases, which moved very quickly. We were then directed upstairs where our photos were taken for our Costa Cards - and then proceeded to board. The whole operation was 'super slick' and far easier than passing through Passport control at Stansted airport!!!! Our luggage and Costa Cards had been delivered to our rooms - so we grabbed the courtesy beach towells provided and went straight out to relax and take the sun on deck. We wanted to stay on deck as we set sail from Barcelona at 1900 but there was a delay so we decided to go back to the cabin and unpack and prepare for dinner. We had brought with us packets of seasick tablets, every ginger product going and pressure bracelets. We unpacked, showered, got ready for the evening and only then did we realise we were actually at sea. So for any 'nervous first timers' like us, it is true!! You really do not feel the ship move!!! There was a Welcome meeting during the afternoon along with the safety drill. The Costa Cards can be activated at the totems throughout the ship by either depositing cash or linking them to your credit card. All purchases made on board, photos/extras/excursions etc are all added to your card. (On the last day, any remaining cash is returned to you in cash by the same machines - very well organised). See separate cabin review. We had requested second sitting in the Adularia Restaurant (21.15) - which is the smaller restaurant and seemed to have more tables for 2 passengers. The other restaurant is the Fiorentino (used for Breakfast too) and is on two floors. The food and service here were excellent - our waiter Sachin was very attentive and pleasant. The dinner service consists of 4 courses, anti pasta, soup/pasta, main dish of fish/chicken/meat etc and dessert. As well as the main menu, there is also always an added menu which includes, soup, salad, pasta, chicken & fish dishes. The menu is predominantly italian. The restaurant was busy but you didn't feel that it was crowded. One evening consisted of quite a few of the staff doing a dance and singing routine which was fun! There didn't seem to be a strict dress code - most people were dressed smart casual - the gala night did see some long evening dresses and suits for the men, but not everybody did this. When Sachin found out we drank white wine, there was always a bottle ready on our table before we had even sat down and more available, should we have wished. One evening we ate in the Teppenaki restaurant which incurred a surcharge of 30€ but was well worth it. Fantastic evening with excellent food and showcase cooking! I would have done this a second evening too if we had had time! A waiter service lunch was available in the Fiorentino restaurant -(regardless of where your evening restaurant was) or you could eat at the buffet Corono Blu. The buffet was on par with a good 4/5* hotel, salads, soups, grilled meats/fish, pasta, ice-cream, fresh fruit & pastries. Breakfast was also offered in the Corono Blu restaurant, continental style buffet - no hot food. The Fiorentino restaurant had bacon, scrambled eggs, beans, hash browns, boiled eggs, sausages as well as the normal continental menu. There was also another separate menu offering Breakfast specialities such as 'The Full Monty' - typical full english, USA breakfast of Pancakes, bacon and maple syrup, - Eggs Benedict, Mexican breakfast, omelettes which were all cooked to order and served at your table. Upon arriving at the restaurant you are allocated a restaurant - usually with other diners as there do not seem to be many tables for 2 available. We also used the room service and had Breakfast in our room from the Room Service menu, this had an additional charge of 5.00€ per person but was delivered on time and hot - worth it if you are rushing out for an early morning excursion! The evening entertainment in the bars on board was superb and catered for all ages and all tastes in music. It was really nice to watch people dancing to tangos, salsa, waltzes and never waited longer than a minute for a drink! There were lots of things going on during the day, wine tasting, dance lessons etc, etc which we did not take part in as we were out and about - but it all looked great fun! The Piu Gusto drink package was well worth it and covered the majority of cocktails, gin, vodka, whiskey, barcardi etc. There was a supplement for the more expensive makes of whisky/brandy & Champagnes. However, if you do not chose the drink package, they were still reasonable priced. A mojito was around 6.50€ which is actually less than I have paid in a 5* hotel in Gran Canaria. There is also a soft drink and water package - so apart from having a bottle of water on the table at dinner/lunch etc, water in the bars will be charged for. At lunch in the Corono Blu restaurant there is a water station where you can fill up a water bottle to take out on the deck with you or back to your cabin. Our day at sea between Mallorca and Sardinia we spent sunbathing. There are plenty of sunbeds around - it seemed to get busy mid-morning so few spare but then at lunch time lots became available again. We booked the 99€ excursion package (offered at 149€ at the Welcome Party). This offered a good range of excursions, but if there was another one you wanted to do, you could pay a supplement. IF YOU ARE ENGLISH - BOOK EARLY!! This was our only disappointment of the whole holiday and our fault entirely. We were unable to join the english speaking coach for our Rome excursion as it was full, so had to join the spanish speaking bus. This was fine for me as I speak spanish, but my friend does not - so I had to translate for her. MALLORCA We took the coach tour to the beach in Peguera and spent the day on the beach. I think the bus return about 1400 - 1500 hours - so it wasnt really a full day! Two Sunbeds and an umbrella cost approx 12€ and there are bars and restaurants where you can get drinks and lunch. As the ship does not leave until 0100 the following morning, we stayed at the beach and a taxi back to the Port was approx. 20€ SARDINIA Again we opted for the Poetto beach tour. Two sunbeds and an umbrella cost 13.50€. There was a small bar/cafe at the back of the beach where you could get a drink and a snack - wasn't all that! Beach was nice. ROME Early start!! I think we had to be on the bus by 0815! We chose the tour 'Ancient & Modern Rome', which gave you a good all round trip seeing the most famous sites. Rome is HOT in July, so make sure you have a hat and water. We started off at St. Peter's Square and the Vatican and had free time to wander around - there was no time to go inside as the queues are too long. We then joined the coach again and had a drive around passing the Coleseum and many other famous sites. We then stopped near to the Trevi Fountain (which was our meeting point) and had time to explore. It is a good idea to wander off up to the Spanish Steps (about a 10 Minute walk) and then back to the Trevi Fountain and then look for somewhere for lunch. (The picnics supplied by the ship are not that appetising - tuna and tomato sandwich, water, crisps, forcacia, juice, an orange and a chocolate wafer - apart from that there is nowhere to sit and eat - so we decided to eat in the restaurant recommended by the guide - La Taberna, just a minute from the Trevi fountain. The pizzas looked quite good but we chose a Caesar Salad which was the strangest one I have ever eaten. Lettuce, some kind of meat fried in breadcrumbs (it didnt look like chicken), slices of some type of processed cheese - definitely not parmesan and dressing!! Wasn't very good -but it was lovely and cool in there!! In all we really enjoyed the trip to Rome - it was very interesting and somewhere to return to explore more. The transfer journey is about 1.30 hours but all motorway and coaches are air conditioned. SAVONA We chose to to the Monaco trip which we had to pay a supplement for (about 50€). We had a fantastic guide (this time in English) Monique who was very interesting and entertaining. Again Monaco is HOT, you first visit the old part where the palace and gardens are and you can see the changing of the guard at 11.55. You are then taken to Monte Carlo and the Casino area - there should have been more free time here, but we had got slightly held up, so it was a quick brief visit -but it was good to see. MARSEILLE We chose the Easy Tour which was a short ride into Marseille and then a walking tour of about 1 hour. The guide as very informative and it was very interesting - although out of everywhere we had been - probably the dirtiest! Lots of graffiti and rubbish in the old part. It was a great way to get a quick taste of Marseille and as soon as the tour had finished, we decided to return to the ship to relax on our last day, however there was free time until 15.45 which was the last shuttle. We thoroughly enjoyed all of the trips and they were good value for money with the special pack for 99€. Remember to book early if you want an english speaking guide - it seemed to me that once the coach was full - they would not put on more. IMPORTANT: We specifically asked at the Costa Tour desk if we needed to take our passports ashore and were told rather rudely - 'Are you from Argentina? You are European, you do not need passports'. HOWEVER, remember all other European Nationalities have ID cards, UK Nationals do not. Luckily, the guide to Monaco asked if everybody had their passports with them... and there were quite a few who did not!! Apparently, the coach can be stopped at any time by the police and ID asked for -so remember to take it with you. During the afternoon on our last day, we had a Goodbye meeting, where the disembarkation was explained. Basically, you settle your bill at the totems where any outstanding money will be returned to you - or if you linked your credit card to the Costa Card your will will be Zero and will have been settled. Unfortunately, we were about to hit Barcelona in the middle of the taxi strike, but Costa had arranged for coach transport to the Airport (22€) and station (15€) which was money well spent when we saw people wandering around Barcelona with all their luggage. Well done Costa!! Cases have to be left out side your cabin by 0100 hours - luggage labels are left in your cabin for you to attach, the cases are then taken and left in the terminal for your collection upon disembarkation. You have to leave your cabin by 0800 - so we were up early, went to breakfast and were then really ready to go. Depending on the colour of your label - dictates the time you should disembark - but it didnt seem to really make much difference - we went off at 0900 instead of 0930 and were told we may have to wait for our luggage, but it was there, easily found by the colur coding. All in all, we had a fabulous first cruise! We have lots of unopened packets of seasick tablets and ginger products - you really cannot feel the ship move!! We would definitely cruise again and definitely with COSTA - the whole operation was so well organised and problem free. The atmosphere on board was friendly and fun and there really is something for all age groups, families, young couples, friends, and older couples. FANTASTIC 10/10 Read Less
2 Helpful Votes
Sail Date: July 2018
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and ... Read More
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and waiters, who have served and treated us with utmost respect and they had especially cooked the food that we requested due to our limitations. We dined at the restaurant, A la Carte and not the buffet restaurant as we preferred a quieter area to dine. It was just my wife and I so just something a bit more romantic. So Thank You to Francesco Patamia - Maitred Thank you to Jhanito Gatus Jr - The Supervisor And thank you to Katuuk - the waiter I apologize if i wrote the names incorrectly but I'm sure you know who you are. Overall, service, excursions, cabin, dining and activities were spectacular. Read Less
9 Helpful Votes
Sail Date: June 2018
This was our third cruise but first (and last) time with Costa. They first stuck us in a cabin over the propellers and docking machinery. We did get our room changed. All the food tasted ike it was fast food micowaved for the masses. This ... Read More
This was our third cruise but first (and last) time with Costa. They first stuck us in a cabin over the propellers and docking machinery. We did get our room changed. All the food tasted ike it was fast food micowaved for the masses. This was probably to motivate you to try the higher end paying restaurants. Crew looked tired due to working 9 months straight without breaks. Cancelled 3 of our tours and dont even think of taking this ship if you are american or english speaking. Very Italian which implies Patience is not in their DNA nor being soft spoken. Get a good set of earplugs if you take thus cruise. Between the screaming children, rude gestures and poor entertainment we were anxious to leave the ship. Highlights were the wonderful tenor they had only perform one night and after the 50th rendition of 'Volare' heard throughout the ship it finally grew on me :) Read Less
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.4
Value For Money 4.0 3.2
Rates 3.0 N/A

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