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139 Costa Diadema Cruise Reviews

The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like ... Read More
The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like shows so much, and luckily the was a place on the ship where 2 gitarists sung songs from the last 30 years. I really enjoyed it, they played like pro's. Food was really great, and all the crew was flexible to my wishes. I had a really good time from I landed on the airport in Barca, and got picked up by Costa. I went on one tour, to Monaco. The guide talked really good English, and was so good explaining the history and odd points about Monaco. The ship was very good organized, the crew was excellent. The best cruise I ever been on. I would do this again. Read Less
Sail Date September 2019
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I ... Read More
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I have been on. This was my first time on an Italian ship. I have cruised on British and American ships more times then I can count. The ship did pick up an drop off passengers at every port which I had never experienced before but did not affect our vacation in any way shape or form. The biggest difference was of course the language for all activities (except the production shows) were all in Italian (Production shows were fabulous by the way)... which is understandable. I'm not much of a dance lesson, trivia contest guy anyway. The dining was the biggest not so good surprise... The food on this Italian ship is the most different then any other ship I have sailed on ... The breakfast was always continental not the typical huge American/british fatty breakfast. The pizza and ice cream which is normally free on the American/ british ships was an upcharge (our kids were disappointed). There was not a free coffee, tea, water dispenser available all day like other ships... It was only available for buffet meal times which kind of forces you to get the drink package... The food in general compared to carnival, rccl, norweigen, celebrity, etc. you could see how this cruise line pays significantly less for quality and if you do want the quality food you have to pay an upcharge (do not expect to get a free lobster night and chocolate molten cake). On to the service... The service from waiters, bar staff, was wonderful... The room steward service on this ship and all other ones I have been on gets worse every time I sail so that was not surprise. All the workers I met spoke English along with Italian, and other languages so was very impressed and humbled as I am in the typical American that only knows English. I admire anyone that can learn other languages. The ports are the main reason why we picked this ship... We were in a port every day except one and got a chance to explore castles, cathedrals, and beaches. We chose to travel on the busiest month in Italy so we did pay extra for that but it was the only time work permitted average was $1000 per person. I do overall recommend this cruise line but as an American and having cruised on more American and British ships... I will go out of my way in the future to make sure the next cruises we go on are American or British mainly because of the comfort level of the language and food make the whole experience way more appealing and on a vacation that is very important. That is why I gave this ship an average rating... This ship was lacking overall a feeling of southern hospitality if you know what that means then you will understand... All other ships and lines I have been on have a deep feeling of southern hospitality but this one did not. That is the best way I can describe it. Read Less
Sail Date August 2019
I want to preface this review by saying I'm not often a big complainer. I can roll with most annoyances with ease and I rarely feel the need to make an issue. But this was by far the WORST CRUISE in my entire life. Why did we go? ... Read More
I want to preface this review by saying I'm not often a big complainer. I can roll with most annoyances with ease and I rarely feel the need to make an issue. But this was by far the WORST CRUISE in my entire life. Why did we go? Never been to Europe before and Costa had numerous itineraries, dates, and prices to choose from so it was the sheer availability of options that other lines simply did not offer. Next, I've cruised with Costa twice in the past (both in the Caribbean) and it was wonderful. The price was right compared to other US-based lines. Where did it go? Understand that this cruise, and I assume all others, are basically a 7-day ferry service to various ports. Folks will embark and disembark at different ports during the week, so it's not a traditional everyone gets on and leaves at same port. That being said, we boarded and left at Civitavecchia (Rome's port). We visited Savona, Italty; Marseille, France; Barcelona, Spain; Palma de Mallorca, Spain; and Cagliari, Sardinia, Italy. Having not been to Europe before, these were appealing ports because most were places I would not ordinarily visit on a first time. What did I know BEFORE Leaving? This is important and you have to do your own research before leaving. I knew that the bulk of passengers were Europeans and English speaking guests were likely in the minority. I knew that passengers embarked and disembarked at various ports throughout the week. I knew that lifeboat safety drills were done at every port. I knew that entertainment on-board was likely geared towards European passengers and the language would be mostly in Italian. All this being said, I went on this cruise with a positive outlook and knowing it would be very different than a traditional North American cruise. Next, let's talk about why this cruise was horrible. I will discuss positives at the end and other general issues like cabin, ship, ports, etc, but this is really what English-speaking guests need to know before going on this cruise. I. CANCELLED EXCURSIONS and DISCRIMINATION TOWARDS ENGLISH SPEAKING GUESTS This is by far the biggest complaint and totally ruined this cruise. I can understand an excursion cancelled due to lack of participants because an outside company is used and if only a few folks select that excursion, than obviously it won't go forward. The problem lies in how a participant is defined. On this ship, a participant is not simply defined by having a human body but rather defined on the language spoken by the human. In short, the number of excursions available to English-speaking guests is far less than what is available to Italian speaking guests. YOU WILL HAVE NOT THE SAME OPTIONS AS OTHER GUESTS AND WILL BE TREATED DIFFERENTLY. In Savona (our first port), we pre-booked a seemingly wonderful sounding excursion only to find out, on embarkation day, that it was cancelled with no explanation so we were forced to choose another and had a very limited number of available options. At the excursion desk we were told we had about 3 to 4 to choose from for English speaking guests; which told me that if I spoke Italian, I would have had more. The excursion we ended up with was mostly ok, but it was not one we would have selected. Details on the excursion will follow later on. In Barcelona (our third port), we pre-booked an excursion that sounded great on paper, only to find out the night before that it was being cancelled. Once again, the same process was repeated at the excursion desk BUT this time we found out that our original selection was cancelled because there were not enough English-speaking guests who selected that particular excursion. The excursion was ended up having to pick was nothing short of a pointless, waste of time, and ended up costing MORE MONEY than the original one we wanted. Finally and the most incriminating of all was that Costa offered a behind the scenes tour of the Diadema on the at-sea day. A copy of the excursion description is attached. Once again, the night before we found out that we would NOT be able to do the ship tour. However, the ship was kind enough to provide a written letter explaining why. At the same time, the letter (also attached) completely confirmed by suspicion that English-speaking were clearly being discriminated against and proof lies in the letter. Whether you speak English, Italian, French, German, or Spanish; everyone pays to be on this ship and have the same options as everyone else. The ship tour is conducted entirely by Costa; unlike the shore excursions. The ship tour was made available to everyone, for a price, which we were willing to pay. There is NO EXCUSE for us not being to take advantage of this exclusive tour but for we were English-speaking guests. It was confirmed to me later on that the ship tour did in-fact go forward and the original Barcelona excursion also went forward. Remember that Costa is owned by the Carnival Corporation (a US company). Costa is mostly an Italian-oriented cruise line but you cannot treat English-speaking guests differently simply because there's not many of them. It's not my problem that not many English speakers booked this nightmare of a cruise. I personally addressed the cancelled excursions, with emphasis on the ship tour, with the shore excursions manager and the guest services people (who are mostly pointless) and it was confirmed that the ship defines participants based on the language they speak. The shore-based excursions are limited if you're an English speaker and you will not the same options as everyone else. Even on your tour (assuming it goes forward), English speakers will be grouped with another language, so the tour operator does the tour in both languages. The ship-based tour, however, is 100% within the control of the ship and an accommodation should have been made. The Diadema flatly DENIED us the ship tour, we were willing to pay for, simply because not enough other English-speakers wanted to do it. This amounts to a form of discrimination based on national origin and I will formally address it with Carnival. In short, ENGLISH-SPEAKERS please know that you will be treated differently. You will be in the minority. Expect an excursion or two, or three, to be cancelled due to lack of other participants who also speak English. You will not have the same tour options as other guests. II. GROSS INEFFICIENCY On Deck 3 there is a desk called Hospitality Service Desk which is staffed by mostly pointless individuals who cannot do a damn thing except tell where you need to go to address your problem. These same individuals also give conflicting information and clearly have no idea what's going on half of the time. The first instance was an embarkation day. We wanted to exchange some USA currency to Euros and were told we could do so but only before 5pm which left us 10 minutes. So we raced to our room, got the cash, went back down, waited in line, only to be told that it had to be done before 4pm and we cannot do until after Marseille (2 days later). Keep in mind we were at the same desk, just talking to a different person. How is it that a group of people working at the same desk can be on two totally different understandings? The next instance involved the complaints with our cancelled excursions. The hospitality desk told us we need to talk to the excursions department. What the hell is the point of the hospitality desk if they cannot address passengers concerns. The final instance was on disembarkation day when we had to deal with several issues on our final bill. After waiting in line, the hospitality service guy said we needed to talk an individual sitting at a setup desk, with a laptop, to address the billing issues. Let that sink in...a sole individual, sitting at a setup desk, with only a laptop, to address ALL account issues for ALL passengers disembarking in Rome. After being told this, we flatly yelled at the hospitality service people saying, "You people are pointless!" So, before going, know that the Hospitality Service Desk is relatively pointless. The resolution you'll get will be them telling you to go some place else and talk to whoever else. Also, you will get conflicting information because clearly these people do not talk amongst themselves. I've never seen such gross inefficiency, lack of communication, and lack of clarity onboard a ship. Overall, a complete waste of time. III. Horrible Food I'm not a food critic. I have no idea what's supposed to be good and what's not. I can only go by whether I liked it or not, the portion size, temperature, availability of options, and if I'd order it again. In short, the food in the main dining room was awful. They are all about presentation but the accompaniments, such as sauces, drizzles, etc) were small and mainly just there to look nice; even though they were actually GOOD and should have been in greater quantity. Service took forever. Our waiter was very difficult to understand. The food itself was mostly forgettable and gross. The best meal we had was in the Samsara Restaurant, for which there was a charge. The buffet breakfasts were mediocre and the concept of cooked bacon is elusive as another English-speaking guest. Lunch in the formal dinning room, which we did on the at-sea day, was equally gross. The buffalo mozzarella cheese they pride themselves on looked like a white ball of gelatin and was disgusting. The buffet lunches on the Lido Deck were so-so, and by the time you found a seat, good your drink, and were ready to eat your food was cold. Out of all the dinners we had in the formal dining room, only ONE was excellent. Do yourself favor, eat in port if you can. Overall, the worst food and the worst dining I've ever had....and I'm usually content eating at places ranging from Pizza Hut to a 4-star restaurant. Compared to other cruises, this was by far the worst. IV. WARM ROOM I've preface this part by disclosing I'm from Florida. Therefore, I'm used to constant air conditioning and cool indoor environments. Also, this may be an issue that's more specific to me and not representative to everyone. That being said, on prior cruises, the ventilation and thermostat in the cabin was mostly comfortable. Not here! For the first FOUR DAYS we made daily complaints to the un-Hospitality Services Desk about the lack of airflow in our cabin and the perpetual stuffiness. You could feel cold air coming through the vent but it wasn't forceful. The technician told us they would increase the air flow and seemed to acknowledge there should be more air. The issues didn't seem to resolve itself until about day 5. Thus, for over half of this cruise, we spent in a stuffy room and waking up sweaty and gross. V. GENERAL THOUGHTS 1. Cabin Overall, the cabin size was adequate and roomy. No major complaints other than the AC issue. The bed was somewhat comfortable BUT the pillows were thin and I need 2 in order to actually lay flat. Even then, the pillows were hard and I ended up using the one of the pullout couch. Don't bother with the TV because there's only a few English channels ranging from business news (who cares), BBC News, and a movie station that's actually Italian but plays with English movies. Closets and storage spaces were plentiful. The bathroom was what you'd expect. Adequate shelving. However, the shower curtain doesn't go all the way down to the floor for some unknown reason so water gets all over the floor from the water dripping down the curtain and from splashing out. I tried moving in the limiting room available to avoid the water splashing out; it looked like a Cirque du Soleil in there. The cabin steward was very good and the room was kept clean and orderly. THERE IS NO TURN DOWN SERVICE and no cute towel animals. Not a major issue but just something to know. 2. Entertainment an Activities Not much say to here because we didn't do anything except see a few shows. Know that Mediterranean cruises are heavily port-insensitive so days started early and we were mostly tired by the end of them. Most shows were done in Italian with little english thrown in so we didn't bother. The production shows were good and enjoyable. The acrobatic stuff was cool. They could have had more universal type shows so everyone could enjoy regardless of language; such as magicians, variety acts that do not involve speaking, or anything you see an AGT (America's Got Talent) that involves dancing, light acts, etc. 3. Ports By now, you've already read and understood the excursions issue we had so this bit is more on the specific ports and our experiences with the tours we had. Savona - A mostly pointless port as the bulk of excursions were to Genoa, so why not just go there? I would have liked to have seen the Cinque Terre, Portofino, and Genoa but the availability wasn't there [for English speaking guests]. The excursion we ended up took us to two small towns which were wonderful and charming. But I would rather seen the Cinque Terre. Stopping in Genoa, La Spezia, or Livorno would have lent itself to more cooler excursions and things to see; assuming of course they aren't cancelled. Would I return to this port, NO. Select a route that goes to Genoa, La Spezia, or Livorno. Marseille - There is a lot here and our pre-booked excursion actually went forward! We were in a tour with another language so heard the information twice. The guide was wonderful and I appreciated the time she took having to do double the work. I would have liked more time to see Marseille but our excursion took us to two small towns in Provence (Arles and Saint Remy).At each town, you had at least an hour of free time. Overall, this was an enjoyable day and no major complaints or issues. Would I return to this port, YES...on another cruise of course. Barcelona - Barcelona has A LOT to offer and A LOT to see. I would suggest booking your own excursion with an outside company. We separately booked tickets for the Sagrada Familia before we left and planned accordingly. You want to see the inside of this church as it is magnificent. Our original excursion would have taken us to different landmarks around the city an allowed free time. It was only 4 hours in the AM, which left us enough time to make it back to the Sagrada for our tour inside. The excursion we ended up with was a complete waste of time. You saw Barcelona's treasured landmarks from a bus, but I was sitting on the wrong side so I didn't get to see them. And there was no let-off time to actually see them. We did better exploring on our own. My advice, if you're in Barcelona for a long time, look for an outside company that can do a tour in 5-6 hours. Or, do a ship-based excursion that allows you to see the major sights BUT do not miss seeing the inside of the Sagrada Familia. Would I return to this port, absolutely YES. I would return here on my own. Palma de Mallorca - Palma is on the island of Mallorca, which is part of Spain and right off the coast from Barcelona. This is a truly wonderful port and was the highlight of the entire cruise. We pre-booked the dragon caves tour and it went forward (yay). The excursion was great, nicely coordinated, guide was wonderful, and only lasted 4-5 hours which left you the entire afternoon to see an explore Palma on your own. There was a stop to a pearl factory but I could less about glass pearls so it mostly yawn time for me. Do not do a full day tour here. You want time to explore Palma and eat at the local restaurants. For me, the food in Palma was among the best food I had during the cruise...because it wasn't that garbage served onboard. Would I return to this port, YES. I would combine this with a Barcelona vacation in a heartbeat. Cagliari - Cagliari is the capital city on the island of Sardinia which is part of Italy. We did a walking tour of the city which was helpful because we dropped out of the tour about 3/4 of the way and went back to see stuff on our own and eat at the local restaurants which were very good. There is a lot of shopping and nice sights; but the city itself is rather grimy (graffiti on the walls, poorly cared for buildings, etc) but whatever. The beaches in Sardinia are supposedly beautiful but we didn't see any. There is a nearby beach called Poetto which is the main beach for Cagliari, but the island's more prettier beaches are about 45 minutes outside of the city. Overall, this was an average port and worthwhile seeing. Would I return to this port, POSSIBLY but not in a hurry. If I did, I would want to see the beaches on the rest of the island. 4. The Ship Itself Despite all the issues, the Diadema is a gorgeous ship. The atrium lobby is breathtaking. The colors and design are very nice and what I expected based on two prior Costa cruises. The public spaces were nice. The pool areas were nice. There seemed to be adequate deck space for chairs, but we didn't use the pools at all because it was mostly chilly this time of year. The ship was kept clean and despite the prevalence of Europeans, there was not a lot of smoking and no indoor smoking permitted. There is no promenade deck that encompasses the ship! In prior cruises, we would enjoy strolling on a deck (usually around decks 6 to 4) that takes you all around the ship. That doesn't exist on this ship and the only promenade deck to speak of is actually up the pool and you have to go up and down various stairs and you have no access to the bow of the ship. The main dining room was not as lavishly decorated as you'd expect and the main theater was a bit underwhelming. The casino is SMALL compared to other ships. 5. Embarkation The embarkation process varies from port to port, so I can only talk about Civitavecchia and it was a breeze, efficient, and hassle-free. The terminal building is a new and construction remains ongoing but the inside was sleek, clean, and had adequate seating (upstairs ONLY). We had our bags relatively quickly. Overall, no major issues or complaints. 6. Disembarkation The ship's disembarkation process structure was fine and I have no complaints. The process of reconciling your account is an absolute disaster and goes back to issues of gross inefficiency addressed above. Remember the terminal I discussed above? Herein lies the problem, if you are disembarked and waiting for a car service or whatever, there is NO PLACE TO SIT INSIDE OR OUTSIDE. All the seating is upstairs past security. We weren't 100% of exactly when we would be able to leave the ship so we told our car service to pick us by 11, but we were actually off by 9:30 so we waiting around for over an hour with no place to sit except the ground. My advice, if you are pre-arranging a car service, give them the hour after the ship pulls into port. For example, if you're arriving in Civitavecchia at 8am, tell the car service 9 and then request the earliest disembarkation time (I was told you could do that). VI. CONCLUSION and FINAL COMMENTS I would never again go on another Costa cruise; even if they gave me a free cruise or credit towards another. Compared to my last two Costa cruises, this was horrible. My next Mediterranean cruise will ONLY be on a US-cruise line such as Royal Caribbean, Celebrity, Princess, or grudgingly NCL. If you're considering a first time Mediterranean cruise, I would highly recommend leaving from Civitavecchia because you will want a few days to explore Rome. Rome itself is at least an hour from Civitavecchia so any Rome-centered excursions will be a full day and you'll be paraded through the major sights at rushed speed. We spent 4 full days in Rome before the cruise even left; there's just so much to see and you don't want to be rushed. I would seriously reconsider any thoughts you might have about going on this ship. Do your own research, read the comments and reviews, and know what to expect before you go. If you've never done a Mediterranean cruise, I would look for a US-based line instead because if you go with Costa, you will be disappointed and frustrated every day. I would definitely NOT recommend this cruise to anyone and it was an overall disappointment and a blight on my entire cruising experience. If anyone wishes to contact me directly with specific questions or concerns, I'm happy to respond. Send your email to sfarkas425@gmail.com and put "Costa Review" in the subject line. Read Less
Sail Date May 2019
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we ... Read More
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we could not find any fault at all with everything in general, the cabin superb, service to be believed, everything in our opinion 5 star. We had the drinks package and it more than covered all that we required, the bar staff were so attentive and nothing was too much bother, and Kumar the head barman at the bar on deck three could work at any 5 star bar/restaurant. The food presented at dinner in the Fiorentino restaurant, beatifully presented, service second to none, wine glasses filled without asking and good quality wines on offer in the drinks package. All in all a wonderful experience. We will be looking to cruise with Costa again perhaps next year when the new ship Emeralda comes into service. Read Less
Sail Date May 2019
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ... Read More
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ship was the least enjoyable.This line is owned by Carnival along with many others so when we saw that even water at lunch was extra unless you had a USA on your the back of your card. The standard formal night even charged $25 extra for lobster. The cabins were pretty standard,we had booked a balcony but the smell of cigarette smoke and overflowing toilets were in hallways or in room was an issue.Unlike other ships we traveled on this one picked up passengers at several stops during our 7 days on board so instead of resting in your room your got the alarms and intercom blasting for muster drills. The ship carried people from multiple countries so things were repeated in each language,and this continued on excursions the tour guides spoke in at least 2 languages.One tour was English and Spanish but the accent was enough that I had trouble understanding the english. Read Less
Sail Date April 2019
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival ... Read More
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival day and day of disembarkation. The Diadema is a fairly new ship that accommodates about 5000 people. People are able to embark and disembark at any of the ports, I believe. For Europeans with families this probably makes it a fairly cost effective cruise. That being said, there were way more people on this ship than on Celebrity. And there were way too many kids. The atmosphere just seemed chaotic. Kids on the dance floor at 11 pm is not my idea of a good time, for example. There are no adult only activities on this ship. The ship is very nice and clean. Cabins are only cleaned once a day. The food was mediocre at best and the choices at the buffet were rather limited compared to other ships. The staff did their jobs competently, but were not the friendliest. We are used to the “welcome back” and smiles that the Celebrity crew provides at all times. Our waiter in the dining room was great, however. A bit of advice if you are booking on the Diadema: beware of the 9th deck. The buffet and pool are over some of the cabins and the noise from these areas is unbearable at times. Chairs were scraping the deck above at all hours. Better to book on a lower deck unless you enjoy being awake half the night. The thing that I liked the best about the cruise was the itinerary. I’ll be sticking to American cruise lines and smaller ships in the future. Read Less
Sail Date April 2019
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. ... Read More
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. The advertised cost seemed reasonable, but then came added things, like water package, drink package, and specialty restaurants like the ice cream bar and the Pizza restaurant. Other high end restaurants are also available. The pizza at the pizza restaurant was the best food that I had on the ship. The Pia Gusto drink package was a reasonable buy which covers most drinks and coffees. The Illy coffee is probably the only thing that would get me on Costa again. Dining room food was the poorest I have ever had on a cruise line. Our waiter seemed burned out, but maybe he was near the end of his contract time.The fact that they board and disembark passengers at each port means less waiting at disembarkation, but annoying safety drill announcements in six languages at every port. The pay for pizza was nice because the pizza was excellent, reasonably priced and because it cost a little extra there was no waiting, which I’ve seen on other ships with passengers that can eat them as fast as they are produced. A small cost for exceptional coffee is much better than other cruise lines “swill coffee”. The passengers are probably 80% European, which means limited chatting with your fellow cruisers which to me is a disadvantage, interacting with fellow cruisers is usually part of the fun of cruising. Would I do Costa again? Probably not. Read Less
Sail Date April 2019
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked ... Read More
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked shore excursions - one because it was on disembarkation day (hello - why was it even offered, and why did they let us book it?), and the other because there were not enough English speaking passengers. The next day; however, we were on a shore excursion with 47 English speaking passengers and 4 German passengers, so we had to listen to the whole thing in both languages. Why couldn't they have done that for us on the previous day? The entire cruise catered to the Italians, and it was tiresome to have to hear everything in 6 languages, not to mention that it was clear that they were joking and laughing with the Italian passengers and not translating what was happening to everyone else. They were very chintzy when it came to game prizes (one prize for the whole team, and it was always a thin little tote bag), and the only activities were one or two video quizzes and dance lessons. Bingo was expensive, only played twice, and only one game each time. The food was awful - obviously frozen and thawed, not cooked fresh, and the same old items every day in the buffet, and only 3 choices in the dining room. Water, anywhere but the dining room or buffet, was not free, and in the dining room it was only free for the Americans. Staff was often rude for the most part and didn't offer any accommodation for any complaints or problems. Because every port was an embarkation/debarkation port, the elevators near our room were closed down all afternoon, and then we had to listen to the muster drill more than once. Your credit card is billed in daily increments that never match the daily charges, though the total did appear to be correct. Read Less
Sail Date February 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
Sail Date February 2019
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the ... Read More
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the MyCosta website It asks for your first name, surname and your "BOOKING REFERENCE" Login always fails unless you omit the first name.. We asked for where it boards. "Barcelona" Which dock ( there are 3 or 4) crickets.. Got on board, and went to check on our pre-reserved packages for beverages, excursions, etc. Most could not be found by the staff. I went outside, where I could get internet on my phone. Logged in to the MyCosta website, and saw that all my bookings were still there. Never did completely sort this out, so every time we ordered a drink the staff would have to double check for our drinks packages as they did not show in our ship cards. First night we went to dinner. We had booked for the "Main dinner from 21 O'Clock" They had us down at "Early Dinner form 17 O'Clock We had booked the Fiorentino restaurant on Deck 3 They had us in the Adularia restaurant We did not care much which restaurant, but did not want to eat at 7. They changed this for us. Second day was to be at sea, and I had booked for my wife to have a Swedish massage - 50 minutes, in the spa. Cost of 99 Euros Of course they "lost" the booking. I checked on My Costa the next day in port, and it was still there. This did not help me that day, so I had the spa rebook it. My wife was booked at 4 p.m., so she went and had the massage. They gave her the "Elemis Asian hot stone massage - 50 minutes" and charged us 154 Euros. They told my wife at the end of the massage that her skin looked quite dry, and sold her a package of 3 different skin lotions to help that. She signed the slip, and did not look closely. When she got back to our cabin she mentioned, so I asked for the slip. They had charged us 595 Euros for the lotions! We went back to the spa and wanted to return these ( unused and unopened, same day, within an hour) They tried to refused. I asked for a manager, and was told that she was not available. I complained to the cruise service desk and asked to speak with a manager. They spoke with me and an appointment with the spa manager was booked for 7 p.m. the next day. We met, she acted all surprised, and accepted our request for a refund. She accepted that, but that the refund had to be done in 2 days later, at Savona, at 10 am. The next day ( and a day before the credit was supposed to happen) they processed the charges against my card for $1,015 CAD The next day ( as arranged) and time I went back to the spa, and ( of course) the manager was not available, and the staff could not do anything. Went back to the cruise ship service, asked for a manager again, and was asked to wait for 20 minutes. Apparently some decision was made in the background, as, when I returned 20 minutes later they offered us the credit, which we accepted, and was processed on the last day of our cruise.. On that day I told them that unless I could log in to my card website and see the credit there I was not going to leave the ship. Drink packages: We booked 2 drink packages: "WATER, COFFEE & BEER PACKAGE" for 69 Euros, to include: " package of 7 water bottles (1lt), 7 draft beers (40cl) and 14 coffees (normal or decaf)." This actually meant: 7 water bottles, 7 Heinecken drafts, and 14 espressos. If one ordered a coffee with milk, they made us cafe latte, and charged our card for 3 Euros. We finally learned that if we ordered an "Americano with milk" we could get this, actually made identical to a cafe latte, and put it against our prepaid coffees. They would not credit us for the 5 previous coffees we had, at a cost of 15 Euros. Cabins: We selected an inside cabin, midships. It was clean, comfortable, and very quiet. Only complaints: TV remote did not work ( they replaced) Only 1 AC power outlet in the whole suite. Bar fridge did not refrigerate. In general, the staff service was quite good. The sit down meals were Italian food and very good with excellent service The buffet meals were chaotic. Running out of many items very fast. They acted like they were preparing to feed 500 people and 1500 had shown up. They charge an automatic 15% gratuity on all purchases, food and beverages. This is not included with the prepaid drink packages, and is charged extra. They charge an extra 10 Euros per day, per person, service charge. Basically the practice is to "nickle and dime" one to death on everything. Most of the ports were as expected. One, Savona, in northern italy is a former industrial town with a population of 61,000. As Wikipaedia describes it: "Savona used to be one of the chief seats of the Italian iron industry, having iron-works and foundries, shipbuilding, railway workshops, engineering shops, and a brass foundry." There is little to see or do there, and apparently it is chosen as it is fairly close to both Genoa ( 56km) away and Monaco ( 132 km away. Pardon my saying and apologies to the citizens of Savona, but it is a bit of a :"shithole" In either case an excursion is a trip by bus for about half the days travelling by roads. I think that Genoa would have been a much better destination, See: https://www.cruisecritic.com/ports/newport.cfm?ID=181 I just looked on Google Maps and saw 2 Costa ships tied there as of the day they took the satellite pictures. In summary: Nice ship, good food, cheap and disorganized cruise company. Will not be back on their ships. Read Less
Sail Date February 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
Sail Date January 2019
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops ... Read More
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops junkies I guess) - Poorly designed bath screen needed a dressing robe cord to stop it banging all night - WiFi signal practically non-existent - Very noisy cabin stewards outside door from 7am - Very noisy "vacuum flushing" system every 10-15 mins from 7am (not toilet) INTENDITORE Drinks Package - massive choice of two wines available at bars (majority of which are closed until 7pm/8pm) - Heineken the only draft beer available (or their own draft from one bar open from 7pm) - No cordials such as lime, blackcurrant etc (maybe too expensive at 30p a litre wholesale) SERVICE LEVELS - bar/lounge service ranged from OK to extremely slow - I go out of my way to be polite to staff but it made little difference on this cruise BUFFET RESTAURANT - went once - not to be repeated - cold food, limited choice and no method in its layout (treasure hunt to make a meal) THE CLUB RESTAURANT - staff training = zero - maitre'd was their for his benefit not to ensure the guests had a great experience - rushed courses despite asking several times for it to be slowed down - plates removed while my wife was still eating - new cutlery put in place even while my wife was still eating - extremely (EXTREMELY) limited choice but what we did have was nice - please, no more mozzarella or pasta dishes (Italians cannot eat only this surely) - vegetables twice in 7 days (5 runner beans one day and a carrot on another) - screaming children running around restaurant (its supposed to be a dining experience) SHOWS / Venues - Italian and in Italian (90% of the time) - but I expected it so was ready I guess - very little variety of music around the bars and minimal seating in most - theatre layout really poor - estimate 20% of audience could actually see the whole stage ENTERTAINMENT (quizzes etc) - italian and in italian BILLING - overcharged 114E so queried at reception only to be told I had to go to the Spa to get it corrected. I had never set foot in there so why do they expect their guest to do all the chasing - overcharged again by the Spa - this time for 210E. I went there this time as I was closer to them than reception. The Manager simply told me "you really shouldn't worry about these things, they will get sorted" - perhaps if they didnt happen TWICE for somewhere I had never set foot in, I would have been a little more understanding. DEPARTURE - carry your own luggage as this helps you to get off the ship faster (you will thank me) SUMMARY We have now taken 41 cruises, 6 of which were on another Italian line MSC. Costa is by far the WORST cruising experience we have EVER had. The noisy, rude groups of Italians weren't the issue as they're on MSC too. Just about everything about Costa was the problem - poorly designed ship - minimal staff training and therefore mostly poor service - limited bar times and extremely bad choice of drinks in each - poor but expensive wifi - limited food choices in The Club Restaurant - billing issues TWICE Yes, Costa are a cheaper alternative - but they don't even seem to want their guests there. Read Less
Sail Date December 2018
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It ... Read More
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It was well maintained and decorated nicely for Christmas. Whilst the layout of the ship is not the greatest (you have to go up or down to get where you want to go sometimes) and the public toilets are not well signed, it is functional. Getting on/off the ship in ports was possibly the easiest ever. Debark we were off the ship collected our luggage and on the bus within 5 min of our appointed time. Now for a quick review on each area - Cabin - Despite many complaints it never got below ~22/23c - the only person who cared was our cabin steward. Food - MDR - Very inconsistent in quality/taste/variety/service. The first night dinner took just under 3 hours and on average we were 2+ hours with the first dish coming to the table approx 1hr after sitting down. One night I ordered from the kids menu to find something I would be happy with (I am a picky eater, but can normally find something I can eat). Also Breakfast was always a Scrum, even though I thought they did a great Ham and Cheese Omelette, I could not handle the craziness. Buffet - Very inconsistent in quality/taste/variety/opening. It was a treasure hunt to put an actual meal together. Teppanyaki - By far the worst we have ever been to. It was tasteless with some poor quality meats and the show was not good either. Burger Place - Decent but nothing to write home about. PIzza Place - Yes you have to pay for the Pizza - This was by far our best meal on board. Staff - Except for 3/4 people I found most staff to be rude/unfriendly. Now I don't expect a lot but common courtesy goes a long way. Bars - Overall quite limited. We ended up in the Beer bar on deck 5. Even at €2.50 a beer with our package was worth it. Also the service was top notch! We did speak to the Hospitality Desk about some of our concerns and the International host called me back 2 days later to discuss them. Offered Pizza or Crepes as an apology, I suggested an OBC to cover part of the teppanyaki and she said she would see what they could do. Here I am at home and I am still waiting to hear. I want to be very clear, I was not expecting any credit when I complained, I really just wanted a colder room. I did however think the Panettone left in the cabin on Christmas Eve was a nice touch. I could continue, but overall we are just disappointed after great experiences previously. Read Less
Sail Date December 2018
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa ... Read More
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa but used the Italian booking site. We received so many perks and extras for booking via the Italian site. We had a Balcony Premium for 2 adults and 2 children.(8 and 12) it was a great amount of space. We weren't ontop of each other during the week etc. We brought our own 220V extension cord so we could plug in all our devices. The food was great. This boat had an option of "Open Seating" for one of the evening meals. Same menu as the "Fancy" service dinner, but quicker (it seemed) and I felt better for our family. The service crew was amazing. My husband was practically a celebrity at the end of the cruise with many of them knowing his name and saying "Hi" around the boat. The crew was also helpful and wonderful to our children. The kids club had more international kids on our last cruise, this one had many Italian so my kids didn't do the club much, but it was a good size club space and activity schedule was great. It would be great for younger children. We are use to the multi language environment, so the multiple language didn't bother us, we enjoyed it. Read Less
Sail Date December 2018
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did ... Read More
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did not want our business. The crew just made you feel unwelcome The room did not have towels or wash cloth After a meal if you want coffee or another drink you had to buy them. You had to ask for ice. In the restaurants you had to ask for butter and ice with the meal The pasta was the worst I have ever tasted. Breakfast on the buffet was poor at best. you the to go to three different place to find eggs and meat and after breakfast the only drink was water with not ice so the water was room temp. I have already started telling my friends not to use costa lines Read Less
Sail Date October 2018
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the ... Read More
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the table. Entertainment was good, especially the Tenor singer. Wasn't keen on the night the staff provided the entertainment, some were good others pretty mediocre, bit like BGT. The on board dance team were great, providing lessons as well. That we did enjoy. The bad points are: tips being compulsory and not being told upfront, probably in the small print which no-one reads, and not told on booking. Bottled water not included in the drink package, but tap water is ok. The food in the restaurant was poor. Some meals were just ok but mostly it was cold or tepid at best and I even suspect some was leftovers from the buffet, re invented. One particularly unappetising dish was the meat skewers. One piece of lamb or beef (couldn't tell), piece of a sausage and a piece of chicken, in bread crumbs and fried, served with a scoop of mash potato that was grey and lumpy. There was no sauce, so was very dry. We waited nearly half an hour for our starter one night also. Uninspiring desserts also, often something frozen. Better deserts in the buffet area. No gelato ice cream or pizza available unless you pay for it. I expected this at least on the menu as it's an Italian ship. They pick up and drop off at every port, meaning the muster drill is carried out every time and takes place in places where passengers are trying to enjoy themselves, like the Orlav Bar. We had to sit through it or move on. Lots of tannoy speeches in lots of languages, which one time interrupted the dancers who had to jog on the spot until it finished and then try to carry on. The quizzes were Italian based, e.g Italian cities and types of pasta, so unless you were Italian not much chance of winning. I know it's only fun but you like a chance at least. I used the spa and was given a dressing gown which I had to carry from there to my cabin each time, and if I didn't hand it in at the end of the cruise there would be a charge of 79 euros. Also for the pool towels left in our cabin. My husband used the gym, but one day loads of unsupervised children entered and just basically ran about and played on the gym equipment even though a sign said no-one under 16 allowed in there. There was potential for injury. The poor staff were continually pushing a lobster dish for a price, which became a bit tedious. We didn't do any of the shore excursions. So overall I would not choose Costa again. I have cruised with other lines so I do have something to compare it with. This was my 2nd Mediterranean cruise, the previous being with NCL which was a far superior experience. I could go on with more disappointment but I think enough said, I don't want it to become a novel. Read Less
Sail Date September 2018
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of ... Read More
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of other choices. You mostly don't have to wait long to get a drink. During dinner it was depended on waiter how often you were asked for more wine. The entertaining in the theater were mostly no so good. We explored the cities our selves, except for Marseilles, where we took a costa arranged tour. If you read about each city beforehand, you can go by your one, with no problem. We very much like the port of Savona, where the ship is set right in the city center. One excursion was cancelled without explanation. We would like to go again, when we have the money. Maybe on a different ship, to get a different experience. Read Less
Sail Date September 2018
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be ... Read More
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be surrounded by Europeans and feel like I was in Europe. This I got and LOVED. Very European experience- 10% passengers spoke English, shops opened from 4pm to midnight with passengers roaming arcades ( as per Europe), European influence food with Italian options available every night, Waltzing to oompah music. Partying gets going at 11pm and boy can they party. Families go everywhere together including the partying till 2am. Different Music genres going in multiple bars at night. Costa gets it very right. 5000 passengers and next to no queuing like other lines. Loved every aspect of this cruise. Itinerary great - a different city every day to wander around. Food good quality and plentiful. Drinks package well priced and generous - recommended for the included coffee water alcohol. Service great. With drinks package really no need to spend a cent once on board. Do this cruise only if you like to immerse yourself in the culture of Europe including families with children (have to say though I did not see one crying baby/child or any unruly behaviour, just kids having fun). If you want a cruise that is American culture or black tie nightly and that just visits Europe ports this is not the cruise for you, but if you want to experience true Europe whilst on a ship.and have fun... you will love it. Note: passengers mostly a mix of Italians Spanish French and Russians. People hop on and off at every port so no true start and finish. Very very little English speaking so you need to feel comfortable in your own company. But it was a blast. I will be back.. Read Less
Sail Date September 2018
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa ... Read More
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa so I read lots of reviews. Don't believe half of them, any cruise is only as good as your preparation and expectations. Yes, this is a very European cruise line, so expect children everywhere, lots of hustle and bustle. However the staff were great, the food was amazing, the shows very enjoyable. Boarding was smooth - we told the very first person we met that it was our first cruise and we didn't know anything. The desk staff were so friendly and helpful, and it was a smooth process. They even told us to try and hurry and we might still be able to get lunch, as we were just boarding right at 4pm. We made our way to Corona Blu (buffet) and the food was amazing! What's more, as they started to clear the staff told us we could go to the other side if we still wanted more food, as the Tea time was starting - sandwiches, desserts, tea and coffee. I had read the reviews complaining about lack of coffee and water, I can only assume they didn't buy a package. Coffee and tea were available at breakfast, tea time and dinner; however, we had the Intenditore included in our package at booking and we enjoyed espresso/cappuccino anytime. As others have said, we expected to know when we were departing but we didn't feel a time - after that first time, I made sure to head to the proper deck and enjoy "Con te Partiro" with each departure (as well as a new drink each time). We lost track of time after enjoying a great show, and the maître d' was gracious in allowing us into the second seating, which we set as our default after that! Wine selections provided by the friendly staff were amazing; food was plentiful with excellent choices, quality comparable to a Michelin restaurant. We were fortunate to dine at the Club Diadema, again was part of our booking, and we felt no interest in dining anywhere else. The staff got to know us and our preferences, and we had a constant supply of anything we'd want. One evening our mother was not feeling well and asked for a simple rice dish - staff went to another restaurant just to accommodate her request. As for excursions, we had quite a mix. In Savona, we simply milled around port and town, did some shopping and enjoyed the lovely town. Marseilles we took the Easy Bus Tour, loved it! Did same in Barcelona, Mallorca, and Sardinia - nice to have a half day tour, not have to get up too early, saw many sights while not stressing too much. I'd read a review that said (especially for first timers) to not try to do too much and end up stressed out by the end of your 'vacation'. Took it to heart. We have raved about this cruise to many people and hope they will enjoy as much as we did. We've caught the bug and will try another cruise sometime, maybe a different cruise line, and then we'll have something to compare. But don't let a few negative reviews impact your choice - find the points that are consistent across reviews and go with a positive expectation! Read Less
Sail Date August 2018
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited ... Read More
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited drinks for this trip for me and my girlfriend. -I was lied to about price of drink from bartender and later, I AM NOT trusted by the receptionist. (Johnie Walker Gold label. Was told I was going to be charged the difference of what my drink package included vs listed price. but got charged full 15 Euro drink price) -The jacuzzi was too warm to enjoy. We only visited ONCE and never used it again. -The pool was impossible to use. Only children occupying it! -Children everywhere. Absolutely everywhere. It is not acceptable for example to see kids and teens in the nightclub at 1AM occupying the whole dance floor. There was no space on the entire boat other than inside our room, where I could enjoy quality time with my girlfriend in peace without kids shouting or bumping into us!!!! -We paid 30 euros each for a "luxury" dining experience at Teppanyaki. We got sat right next to 3 little children who could not sit still and made lots of noises. We were met by apologies from the Chief of Restaurant, but no discount or any other compensation was offered. I expect some level of service and environment when I pay 60 Euros on top of my all inclusive!!! -Childish servers and staff on the boat. I invite you to see this for yourself by going undercover. For example: Talking with them-self, laughing and when they look at me: Their face turns very serious like they are having a joke! I saw this in two different places on the boat by different staff. Maybe its humor from their side, very stupid one if that is ture, but that is not acceptable if you want to deliver good international customer service. They should meet clients with a smile at least! -Restaurant service: -Waiting 30 min. after sitdown for first drink even before ordering food. This happened on several occasions!! -Mix up of food and tables. For example, in one instance we waited for champagne 20 minutes. After waiting so long, I see our champange delivered to next table. I inmediately let know the waiter that it is probably mine. He said nothing and went away without aplogizing. We had to wait another 20 minutes for the champagne we ordered while waiting for our food and no other drinks at our table! I sent a email to higher mgmt. at Costa and Carnival cruises to ask for their opinion about my feedback, no response yet. (4 days ago). Read Less
Sail Date August 2018
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. ... Read More
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. Some very happy, others seemed like they had enough. Food was good. Breakfast buffet was average but the ala carte was much better. Facilities seemed rather simple. Empty bar lounges. Tiny casino with 2 tables and heaps of pokies. Pool area was packed with kids as expected and was less than inviting. English is not the preferred language onboard and it's hard to communicate to most people you meet also. Shore excursions were simple and seemed rushed. Given the short duration of the port visit, travelling 2-3hrs by bus to see something quickly wasn't worth over 100 euros each. Overall it was an average experience and I would not recommend it if you only speak english Read Less
Sail Date August 2018
My friend and I had often looked at cruises but were both very wary about seasickness. Whenever shopping we would always pick out outfits that would be 'good for our cruise'. In comment this June, I said 'We have loads of ... Read More
My friend and I had often looked at cruises but were both very wary about seasickness. Whenever shopping we would always pick out outfits that would be 'good for our cruise'. In comment this June, I said 'We have loads of cruise outfits but no cruise", so we decided to bite the bullet. As I was travelling from the Canary Islands and my friend from the UK, we decided to choose Barcelona as our start and finish port and after a lot of investigation, booked with Costa and the Costa Diadema. We wanted a balcony cabin and with this we also booked the Piu Gusto drink package (well worth the money) and also took the opportunity of the Special offer of 99€ for 5 excursions (the price on board at the Welcome meeting was 149€). So with, cruise outfits packed, off we set. We travelled to Barcelona the day before and stayed at the Avenida Palace hotel which was ideally situated for a quick day tour of the sites in Barcelona. The following morning, we caught a taxi to the airport which was about 10 mins away and were dropped off outside the terminal. There was a queue to drop off cases, which moved very quickly. We were then directed upstairs where our photos were taken for our Costa Cards - and then proceeded to board. The whole operation was 'super slick' and far easier than passing through Passport control at Stansted airport!!!! Our luggage and Costa Cards had been delivered to our rooms - so we grabbed the courtesy beach towells provided and went straight out to relax and take the sun on deck. We wanted to stay on deck as we set sail from Barcelona at 1900 but there was a delay so we decided to go back to the cabin and unpack and prepare for dinner. We had brought with us packets of seasick tablets, every ginger product going and pressure bracelets. We unpacked, showered, got ready for the evening and only then did we realise we were actually at sea. So for any 'nervous first timers' like us, it is true!! You really do not feel the ship move!!! There was a Welcome meeting during the afternoon along with the safety drill. The Costa Cards can be activated at the totems throughout the ship by either depositing cash or linking them to your credit card. All purchases made on board, photos/extras/excursions etc are all added to your card. (On the last day, any remaining cash is returned to you in cash by the same machines - very well organised). See separate cabin review. We had requested second sitting in the Adularia Restaurant (21.15) - which is the smaller restaurant and seemed to have more tables for 2 passengers. The other restaurant is the Fiorentino (used for Breakfast too) and is on two floors. The food and service here were excellent - our waiter Sachin was very attentive and pleasant. The dinner service consists of 4 courses, anti pasta, soup/pasta, main dish of fish/chicken/meat etc and dessert. As well as the main menu, there is also always an added menu which includes, soup, salad, pasta, chicken & fish dishes. The menu is predominantly italian. The restaurant was busy but you didn't feel that it was crowded. One evening consisted of quite a few of the staff doing a dance and singing routine which was fun! There didn't seem to be a strict dress code - most people were dressed smart casual - the gala night did see some long evening dresses and suits for the men, but not everybody did this. When Sachin found out we drank white wine, there was always a bottle ready on our table before we had even sat down and more available, should we have wished. One evening we ate in the Teppenaki restaurant which incurred a surcharge of 30€ but was well worth it. Fantastic evening with excellent food and showcase cooking! I would have done this a second evening too if we had had time! A waiter service lunch was available in the Fiorentino restaurant -(regardless of where your evening restaurant was) or you could eat at the buffet Corono Blu. The buffet was on par with a good 4/5* hotel, salads, soups, grilled meats/fish, pasta, ice-cream, fresh fruit & pastries. Breakfast was also offered in the Corono Blu restaurant, continental style buffet - no hot food. The Fiorentino restaurant had bacon, scrambled eggs, beans, hash browns, boiled eggs, sausages as well as the normal continental menu. There was also another separate menu offering Breakfast specialities such as 'The Full Monty' - typical full english, USA breakfast of Pancakes, bacon and maple syrup, - Eggs Benedict, Mexican breakfast, omelettes which were all cooked to order and served at your table. Upon arriving at the restaurant you are allocated a restaurant - usually with other diners as there do not seem to be many tables for 2 available. We also used the room service and had Breakfast in our room from the Room Service menu, this had an additional charge of 5.00€ per person but was delivered on time and hot - worth it if you are rushing out for an early morning excursion! The evening entertainment in the bars on board was superb and catered for all ages and all tastes in music. It was really nice to watch people dancing to tangos, salsa, waltzes and never waited longer than a minute for a drink! There were lots of things going on during the day, wine tasting, dance lessons etc, etc which we did not take part in as we were out and about - but it all looked great fun! The Piu Gusto drink package was well worth it and covered the majority of cocktails, gin, vodka, whiskey, barcardi etc. There was a supplement for the more expensive makes of whisky/brandy & Champagnes. However, if you do not chose the drink package, they were still reasonable priced. A mojito was around 6.50€ which is actually less than I have paid in a 5* hotel in Gran Canaria. There is also a soft drink and water package - so apart from having a bottle of water on the table at dinner/lunch etc, water in the bars will be charged for. At lunch in the Corono Blu restaurant there is a water station where you can fill up a water bottle to take out on the deck with you or back to your cabin. Our day at sea between Mallorca and Sardinia we spent sunbathing. There are plenty of sunbeds around - it seemed to get busy mid-morning so few spare but then at lunch time lots became available again. We booked the 99€ excursion package (offered at 149€ at the Welcome Party). This offered a good range of excursions, but if there was another one you wanted to do, you could pay a supplement. IF YOU ARE ENGLISH - BOOK EARLY!! This was our only disappointment of the whole holiday and our fault entirely. We were unable to join the english speaking coach for our Rome excursion as it was full, so had to join the spanish speaking bus. This was fine for me as I speak spanish, but my friend does not - so I had to translate for her. MALLORCA We took the coach tour to the beach in Peguera and spent the day on the beach. I think the bus return about 1400 - 1500 hours - so it wasnt really a full day! Two Sunbeds and an umbrella cost approx 12€ and there are bars and restaurants where you can get drinks and lunch. As the ship does not leave until 0100 the following morning, we stayed at the beach and a taxi back to the Port was approx. 20€ SARDINIA Again we opted for the Poetto beach tour. Two sunbeds and an umbrella cost 13.50€. There was a small bar/cafe at the back of the beach where you could get a drink and a snack - wasn't all that! Beach was nice. ROME Early start!! I think we had to be on the bus by 0815! We chose the tour 'Ancient & Modern Rome', which gave you a good all round trip seeing the most famous sites. Rome is HOT in July, so make sure you have a hat and water. We started off at St. Peter's Square and the Vatican and had free time to wander around - there was no time to go inside as the queues are too long. We then joined the coach again and had a drive around passing the Coleseum and many other famous sites. We then stopped near to the Trevi Fountain (which was our meeting point) and had time to explore. It is a good idea to wander off up to the Spanish Steps (about a 10 Minute walk) and then back to the Trevi Fountain and then look for somewhere for lunch. (The picnics supplied by the ship are not that appetising - tuna and tomato sandwich, water, crisps, forcacia, juice, an orange and a chocolate wafer - apart from that there is nowhere to sit and eat - so we decided to eat in the restaurant recommended by the guide - La Taberna, just a minute from the Trevi fountain. The pizzas looked quite good but we chose a Caesar Salad which was the strangest one I have ever eaten. Lettuce, some kind of meat fried in breadcrumbs (it didnt look like chicken), slices of some type of processed cheese - definitely not parmesan and dressing!! Wasn't very good -but it was lovely and cool in there!! In all we really enjoyed the trip to Rome - it was very interesting and somewhere to return to explore more. The transfer journey is about 1.30 hours but all motorway and coaches are air conditioned. SAVONA We chose to to the Monaco trip which we had to pay a supplement for (about 50€). We had a fantastic guide (this time in English) Monique who was very interesting and entertaining. Again Monaco is HOT, you first visit the old part where the palace and gardens are and you can see the changing of the guard at 11.55. You are then taken to Monte Carlo and the Casino area - there should have been more free time here, but we had got slightly held up, so it was a quick brief visit -but it was good to see. MARSEILLE We chose the Easy Tour which was a short ride into Marseille and then a walking tour of about 1 hour. The guide as very informative and it was very interesting - although out of everywhere we had been - probably the dirtiest! Lots of graffiti and rubbish in the old part. It was a great way to get a quick taste of Marseille and as soon as the tour had finished, we decided to return to the ship to relax on our last day, however there was free time until 15.45 which was the last shuttle. We thoroughly enjoyed all of the trips and they were good value for money with the special pack for 99€. Remember to book early if you want an english speaking guide - it seemed to me that once the coach was full - they would not put on more. IMPORTANT: We specifically asked at the Costa Tour desk if we needed to take our passports ashore and were told rather rudely - 'Are you from Argentina? You are European, you do not need passports'. HOWEVER, remember all other European Nationalities have ID cards, UK Nationals do not. Luckily, the guide to Monaco asked if everybody had their passports with them... and there were quite a few who did not!! Apparently, the coach can be stopped at any time by the police and ID asked for -so remember to take it with you. During the afternoon on our last day, we had a Goodbye meeting, where the disembarkation was explained. Basically, you settle your bill at the totems where any outstanding money will be returned to you - or if you linked your credit card to the Costa Card your will will be Zero and will have been settled. Unfortunately, we were about to hit Barcelona in the middle of the taxi strike, but Costa had arranged for coach transport to the Airport (22€) and station (15€) which was money well spent when we saw people wandering around Barcelona with all their luggage. Well done Costa!! Cases have to be left out side your cabin by 0100 hours - luggage labels are left in your cabin for you to attach, the cases are then taken and left in the terminal for your collection upon disembarkation. You have to leave your cabin by 0800 - so we were up early, went to breakfast and were then really ready to go. Depending on the colour of your label - dictates the time you should disembark - but it didnt seem to really make much difference - we went off at 0900 instead of 0930 and were told we may have to wait for our luggage, but it was there, easily found by the colur coding. All in all, we had a fabulous first cruise! We have lots of unopened packets of seasick tablets and ginger products - you really cannot feel the ship move!! We would definitely cruise again and definitely with COSTA - the whole operation was so well organised and problem free. The atmosphere on board was friendly and fun and there really is something for all age groups, families, young couples, friends, and older couples. FANTASTIC 10/10 Read Less
Sail Date July 2018
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and ... Read More
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and waiters, who have served and treated us with utmost respect and they had especially cooked the food that we requested due to our limitations. We dined at the restaurant, A la Carte and not the buffet restaurant as we preferred a quieter area to dine. It was just my wife and I so just something a bit more romantic. So Thank You to Francesco Patamia - Maitred Thank you to Jhanito Gatus Jr - The Supervisor And thank you to Katuuk - the waiter I apologize if i wrote the names incorrectly but I'm sure you know who you are. Overall, service, excursions, cabin, dining and activities were spectacular. Read Less
Sail Date July 2018
This was our third cruise but first (and last) time with Costa. They first stuck us in a cabin over the propellers and docking machinery. We did get our room changed. All the food tasted ike it was fast food micowaved for the masses. This ... Read More
This was our third cruise but first (and last) time with Costa. They first stuck us in a cabin over the propellers and docking machinery. We did get our room changed. All the food tasted ike it was fast food micowaved for the masses. This was probably to motivate you to try the higher end paying restaurants. Crew looked tired due to working 9 months straight without breaks. Cancelled 3 of our tours and dont even think of taking this ship if you are american or english speaking. Very Italian which implies Patience is not in their DNA nor being soft spoken. Get a good set of earplugs if you take thus cruise. Between the screaming children, rude gestures and poor entertainment we were anxious to leave the ship. Highlights were the wonderful tenor they had only perform one night and after the 50th rendition of 'Volare' heard throughout the ship it finally grew on me :) Read Less
Sail Date June 2018
We wanted to enjoy some of the sites along the mediterranean. Very disappointed with customer service. They were non attentive and did not respond to our concerns. Wait staff were indifferent and sometimes hostile and arrogant. ... Read More
We wanted to enjoy some of the sites along the mediterranean. Very disappointed with customer service. They were non attentive and did not respond to our concerns. Wait staff were indifferent and sometimes hostile and arrogant. Disembarkment and dispensal of passports at the end of the cruise was at best chaotic and disorganized. Recommendation save your money and go on an American cruise line. There you are treated like a king. There were no smoking signs everywhere, all of them were ignored and smoking was everywhere. Cabins were OK. Clean and modern. Entertainment was a joke. All shows were in Italian. No attempt was made to have english speaking shows. Over all the cruise was adequate, if you dont mind putting up with shoddy service, arrogant and inattentive food service people and waiters. The gym had 10 treadmills for 4000 travellers. The pool was more like a kiddy pool. See the world in a different cruise line Read Less
Sail Date May 2018
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.2
Rates 3.0 N/A

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