1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Diadema Review
  5. Costa Diadema Cruise Reviews

144 Costa Diadema Cruise Reviews

chose this cruise because of the ports of call and the cost which was much cheaper than other cruise lines the cabin was fine , clean and all that is needed.....large balcony to sunbathe. ok , the italians like to push in at the ... Read More
chose this cruise because of the ports of call and the cost which was much cheaper than other cruise lines the cabin was fine , clean and all that is needed.....large balcony to sunbathe. ok , the italians like to push in at the buffet for food but if you are not happy with that the restaurant is open to get served. i was in no hurry . waiters giving good service. drink packages are brill value for money.international drinks , wine and beer. embarkation organised with no waiting around varied entertainment for all ages. not much for children to do not many british on board but lots of italians , indian and russian did not do any excursions as taxis cheap . nice walks from ship will sail with them again next year , maybe same cruise If you want to pay twice the price then sail with someone else Read Less
Sail Date February 2020
The price was good and we thought it would be a good idea to cruise the Middle East with our family. We could have choosen other cruise lines but Costa had the best deal so we boarded on Costa Diadema on our first Costa cruise. We have ... Read More
The price was good and we thought it would be a good idea to cruise the Middle East with our family. We could have choosen other cruise lines but Costa had the best deal so we boarded on Costa Diadema on our first Costa cruise. We have been on other popular cruise lines like Carnival, Royal Caribbean, NCL, MSC and Celebrity and our expectations were high because it was an italian cruise line! But we were wrong. The ship s decor was really ugly, too many colours and patterns that made no sense at all. Ok, most ships are like that but we always think abut the italians good taste and modern design so it was disappointing. It has pools and jacuzzis and a very small kid s zone but nothing else for teenagers. No mini golf, no water slide, just plain pools. We were lucky with our cabin though. It was an accessible cabin so it was really huge, great bathroom, spacious room and spotless clean. Now what s really important for italians?? Food of course, that s where we got mos disappointed, the menu on Fiorentino restaurant was always very poor. Corona Blu buffet was like being in a war zone, people were fighting for their meals because the area is small and the crew couldn t refil the dishes fast enough. If you were late for the meal you would find out many items were over. What can you say about an italian ship that doesn t serve pizza?? (unless you payed for it at Pummi d`oro!). Entertainement was also one of the poorest we have ever seen. They had an arabian dance show one night that was all but arabian! They have a library onboard that had empty shelves (yes, they had about a dozen books and that was all!) Service was only ok, the crew is, in general, professional but cold. I had a really unpleasant incident at their photo shop as i was looking at my pictures and picked up my phone to answer a message. One of the photografers started shouting at me saying i couldn t take photos of my pictures! It was so embarassing, the thought of taking photos of my photos never ever crossed my mind! Why on Earth would i do that??? If Costa offers me a free cruise vacation I will surely decline. Read Less
Sail Date January 2020
This is my first time with Costa. In the past I usually cruised with Princess and Celebrity. After this cruise, I'll never cruise with Costa again. First, the service is terrible. The hospitality desk is absolutely clueless. ... Read More
This is my first time with Costa. In the past I usually cruised with Princess and Celebrity. After this cruise, I'll never cruise with Costa again. First, the service is terrible. The hospitality desk is absolutely clueless. There's always a long queue in front of the desk. When you finally got your turn, they would usually ask you to go somewhere else. Just to quote an example. When we board the ship, we were told that we had to deposit cash into our account. Then we went to the hospitality desk, and they asked us to do it at the machine. But when we tried to do it at the machine, it turned out that it doesn't accept the new type of Euro, and we ended up having to queue up at the hospitality desk again. On the last day. we needed to close the account. This time we didn't want to wait in long queues again. So we got up at 4am in the morning to close the account. Not surprisingly, the guy at the hospitality desk asked us to do it at the machine. When we did that, the machine asked us to contact the hospitality desk because it could not offer that amount of change (we were getting a refund of 120 Euro). Then we got back to the desk, the guy insisted that they could not close the account there. We had to show him the receipt generated by the machine. Then he finally went into the back office. In my view, if there are so many limitations with the machines, they should not drive people to use the machine all the time. Or at least they should not be that clueless when a customer said the machine couldn't do it. The story still hasn't ended. After waiting for more than 10 minutes, we asked the guy why it took so long. He said something like if we came in the middle of the night, it would be like that, and asked us to come again in the morning! Come on! Can't he see why we took all the troubles to get up in the middle of the night to get this thing done? My husband got angry and asked for his name. He then lost it! When my husband took a picture of his name plate, saying that we'll complain against him, he literally shouted at us "Are you happy now?" When we were talking to the manager, he tried to argue with us in front of the manager. The manager had to stop him several times in order to allow us to speak. I think this kind of attitude shows that the staff don't really care if the customers complain to the manager. They probably got used to it already. I've done some research about the ship and knew that the excursions are terrible. So we've decided to do our own excursion. Unfortunately, our stop at Oman had to be cancelled because the Sultan of Oman had passed away. The ship had to call on another port in UAE instead. This is not the ship's fault, but since we knew nothing about that new port, we wanted to seek some simple information about the new port, such as whether the cruise terminal is close to the town center, whether we need to take a taxi or there will be free shuttle. But then, there was a really long queue at the excursion office, and we needed to queue up for nearly an hour in order to seek those basic information. When we cruised with Princess and Celebrity, they would offer port information in many ways. Sometimes they would even organize seminars to facilitate passengers who do tours on their own. But there was nothing like that in this ship. Guess they want to make the passengers use their excursion service, which is so notoriously poor. The food is terrible. It's a ship for Italians. I don't understand how they can make the spaghetti so terrible. The dinner buffet only lasts for 2 hours, yes, 2 hours, and usually only one food station is open. When all the passengers are on board, they only open one food station for 2 hours! So you can imagine that you have to queue for nearly everything, even french fries. We've tried its assigned-sitting restaurants, but the food is even more awful, and the service sucks. You have to wait 30 mins for the water. So we gave up after 2 nights. For breakfast, there's always a long queue in front of the fried eggs. I'm not talking about made-to-order fried eggs, but those pre-cooked fried eggs contained in a pot. We need to queue for that every morning. I can go on and on, but I'm just too fed up to think about this ship again. To conclude, just stay away from Costa if you want quality service in your cruise. Read Less
Sail Date January 2020
EMBARKATION: We embarked in Dubai. We arrived at the cruise terminal ~1200. We were allowed to enter the ship ~1500. The terminal is large with numerous shopping options, so we began souvenir shopping early! We were on the ship very ... Read More
EMBARKATION: We embarked in Dubai. We arrived at the cruise terminal ~1200. We were allowed to enter the ship ~1500. The terminal is large with numerous shopping options, so we began souvenir shopping early! We were on the ship very quickly, and luggage arrived quickly. Overall, very nice and efficient embarkation process. CABIN: We chose an inside cabin as we had a port-intensive itinerary. There was enough space for 2 people, with lots of closet space and drawers. Our cabin steward, Elder, was wonderful - very friendly and accommodating! The bed was very hard, but the cabin steward brought an extra douvet to lay on top of, to act as a mattress pad. Overall, nice cabin with excellent steward. BUFFET: This is where the nightmare started. The Pros: Decent selection. The stations repeat themselves on each side, so you can move to a less crowded section. Absolutely DELICIOUS donuts served several of the mornings! The Cons: The hours - it is only open for ~2 hours at each meal time. So if you sleep in, no breakfast! Come back late from shore excursion, no dinner! The crowd - HUNDREDS, literally hundreds, of rowdy Europeans with absolutely no concept of how a LINE works. Endless cutting. Repeated pushing. Sneezing in their hands and then immediately grabbing the serving spoon?! Or worse, sneezing and coughing without even covering their mouths at all?! Unsupervised children running around, spilling plates of food everywhere. No employees encouraging guests to wash their hands before entering the buffet area. The silverware is hanging, uncovered, on racks on each individual table, so they are probably all covered in sneeze and cough germs too... Overall, decent food with BAD guest interactions. MAIN DINING ROOM: We were assigned the Fiorentino Dining Room, early seating. The Pros: The decor inside the restaurant is absolutely beautiful. It is spacious enough that you do not feel crowded with the other diners. We were seated at a table with fellow English speakers at dinner. At lunch we were seated with whomever they wanted - once a French-speaking woman, and once a Russian couple. There are two or more options for each course. The Cons: The service was extremely slow! Example: we waited one hour and ten minutes and had only eaten ONE course! They then brought out three courses simultaneously and hurried us out of the restaurant?! Often the food was bland, sometimes is tasted downright bad, and one time our dessert was literally still frozen. Overall, the food in the buffet was much better, but you have to encounter hundreds of people lacking common decency. So you need to decide which is more important to you to determine where to eat. ONBOARD EXPERIENCE: The Pros: Piu Gusto drinks package was wonderful! The staff at the bars were friendly. The decor is beautiful!!! Lots of room in hallways, so you don't feel crowded. There is an abundance of live music being played in the bars, for a great atmosphere. Adult only pool available in Samsara Spa. Main pool has retractable roof. The Cons: Hours of Hospitality Desk and Shore Excursion desk were ridiculous, only a few hours per day. The shows are geared towards Italian-speakers mainly. Occasionally they would translate a line or two into English, but the accent was too strong to understand? There are only 10 English-language television channels - 6 are news, 2 are televangelists, (?!), 1 is NASA channel (?!), and 1 is Paramount Network for cheesy movies. So don't plan on watching tv before bed!!! Hours of buffet are minimal, often there are hours at a time where no food is available without paying extra. They put away all the pool loungers (sunbeds) by 2000 each night?! We literally went out to the deck at 2015 (8:15pm) to try to lay on loungers and star gaze. There wasn't a SINGLE lounger that hadn't already been stacked and locked?! Bare minimum of available activities on ship. SAMSARA SPA: Separate, for pay area if the ship. We bought a day pass (35 Euro) to use during our one sea day. We also bought the reserved lounger pass for the duration of the cruise. The Pros: Incredibly inexpensive fee for such an amazing place! Day passes are available too! Adult only Separate jacuzzi Separate warm, indoor pool Two types of saunas/steam rooms Heated stone loungers in two separate rooms, overlooking the ocean, for amazing relaxation. Separate lounger (sunbed) section from the rest of the ship, so you dont need to fight over a lounger on a sea day!!! Private bar tender available by the loungers. The Cons: The hours - they close at 2200 (10pm) SHORE EXCURSIONS: The Pros: PASSEPARTOUR option available (a selection of excursions to choose - one in each port for 199Euro total). Inexpensive compared to other cruise lines. Ship waits for you when your excursion is late (and they almost always were). The Cons: Tours consistently started and ended late. Tours consistently ran HOURS longer than scheduled. Which is fine if you didn't make plans for after the tour and didn't care about missing dinner. But most people do care... Tour operators don't seem to know what they are doing?! Example: The Sheikh Zayed Grand Mosque in Abu Dhabi offers (for FREE!) abayas with hoods so that women are appropriately covered to enter the Mosque. Our tour operator did not know that and several women were not allowed to enter the Mosque because their pants showed ankle, head scarf was see-through, etc. Shouldn't a tour operator know that?! They do it every day! The Mosque was beautiful and a highlight of the trip - people shouldn't miss that due to tour operator not know basic details! Tours are cancelled last minute for "lack of participation", meaning there aren't enough people who speak your language interested in that tour to warrant a bus. Once they inform you that your tour is cancelled you have to wait for the afternoon, when the tour desk opens, to go stand in line with hundreds of other passengers, to reschedule a different excursion. By the time it's your turn, there are only one or two options to choose from. Why not just have everyone on the bus wear headsets that provide translation?!?! DISEMBARKATION: Fast and efficient. We were off the ship in a few minutes and had our luggage picked out within 5 minutes. OVERALL: This cruise was significantly less expensive than any other cruise I've taken (previously taken: 3 Princess, 1 Royal Caribbean, 2 Carnival, 2 Norwegian). The onboard charges are also significantly less than any other cruise I've taken - drink package was ~$240 for a week, including gratuity?! But the interactions with other guests who do not have any concern for personal space or manners was more than I could take. It ruined the cruise for me. The ONLY way I would ever sail Costa again is in a Samsara Suite, so that I could eat in the private restaurant, with separate lounger section. Read Less
Sail Date December 2019
After approximately 30 hours of Costa I asked my husband to check on the money back policy I would have done so earlier but we had our daughter and his mother with us and we had no alternative plans. This was by far the worst cruising ... Read More
After approximately 30 hours of Costa I asked my husband to check on the money back policy I would have done so earlier but we had our daughter and his mother with us and we had no alternative plans. This was by far the worst cruising experience we have ever had. Everything about it is bad. It's noisy everywhere all the time, there is no relief. The staff is rude. I've never seen rude staff on any ship with any other line. These crew members don't see you. The food is terrible, breakfast is a bunch of bread stuffs mostly sweet, nothing of interest. Lunch is a fight for anything decent. Lines for french fries!!! Can you believe that on an Italian ship you have to pay for Pizza and Gelato!!!!!!!?????!!!!!!! The entertainment is dumb and sexist, Benny Hill-ish ridiculous left overs from the 70s. Not even quiz can be done without having to wave your arms around and make whooping noises before getting the answers. There are new guests who come in with every port and thus there is the life vest/ security training most every day which is accompanied by repeated announcements in 7 or 8 languages. It is a non stop bombardment. The public areas are totally crowded, very little chance of getting a spot by the pool and even the halls are full with people who won't get out of the way by the end you hate everyone on the ship just for taking up space. I could go on and on but I hope you get the point. It's a cheap cruise and it should be, wouldn't go again for free. Read Less
Sail Date October 2019
The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like ... Read More
The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like shows so much, and luckily the was a place on the ship where 2 gitarists sung songs from the last 30 years. I really enjoyed it, they played like pro's. Food was really great, and all the crew was flexible to my wishes. I had a really good time from I landed on the airport in Barca, and got picked up by Costa. I went on one tour, to Monaco. The guide talked really good English, and was so good explaining the history and odd points about Monaco. The ship was very good organized, the crew was excellent. The best cruise I ever been on. I would do this again. Read Less
Sail Date September 2019
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I ... Read More
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I have been on. This was my first time on an Italian ship. I have cruised on British and American ships more times then I can count. The ship did pick up an drop off passengers at every port which I had never experienced before but did not affect our vacation in any way shape or form. The biggest difference was of course the language for all activities (except the production shows) were all in Italian (Production shows were fabulous by the way)... which is understandable. I'm not much of a dance lesson, trivia contest guy anyway. The dining was the biggest not so good surprise... The food on this Italian ship is the most different then any other ship I have sailed on ... The breakfast was always continental not the typical huge American/british fatty breakfast. The pizza and ice cream which is normally free on the American/ british ships was an upcharge (our kids were disappointed). There was not a free coffee, tea, water dispenser available all day like other ships... It was only available for buffet meal times which kind of forces you to get the drink package... The food in general compared to carnival, rccl, norweigen, celebrity, etc. you could see how this cruise line pays significantly less for quality and if you do want the quality food you have to pay an upcharge (do not expect to get a free lobster night and chocolate molten cake). On to the service... The service from waiters, bar staff, was wonderful... The room steward service on this ship and all other ones I have been on gets worse every time I sail so that was not surprise. All the workers I met spoke English along with Italian, and other languages so was very impressed and humbled as I am in the typical American that only knows English. I admire anyone that can learn other languages. The ports are the main reason why we picked this ship... We were in a port every day except one and got a chance to explore castles, cathedrals, and beaches. We chose to travel on the busiest month in Italy so we did pay extra for that but it was the only time work permitted average was $1000 per person. I do overall recommend this cruise line but as an American and having cruised on more American and British ships... I will go out of my way in the future to make sure the next cruises we go on are American or British mainly because of the comfort level of the language and food make the whole experience way more appealing and on a vacation that is very important. That is why I gave this ship an average rating... This ship was lacking overall a feeling of southern hospitality if you know what that means then you will understand... All other ships and lines I have been on have a deep feeling of southern hospitality but this one did not. That is the best way I can describe it. Read Less
Sail Date August 2019
I want to preface this review by saying I'm not often a big complainer. I can roll with most annoyances with ease and I rarely feel the need to make an issue. But this was by far the WORST CRUISE in my entire life. Why did we go? ... Read More
I want to preface this review by saying I'm not often a big complainer. I can roll with most annoyances with ease and I rarely feel the need to make an issue. But this was by far the WORST CRUISE in my entire life. Why did we go? Never been to Europe before and Costa had numerous itineraries, dates, and prices to choose from so it was the sheer availability of options that other lines simply did not offer. Next, I've cruised with Costa twice in the past (both in the Caribbean) and it was wonderful. The price was right compared to other US-based lines. Where did it go? Understand that this cruise, and I assume all others, are basically a 7-day ferry service to various ports. Folks will embark and disembark at different ports during the week, so it's not a traditional everyone gets on and leaves at same port. That being said, we boarded and left at Civitavecchia (Rome's port). We visited Savona, Italty; Marseille, France; Barcelona, Spain; Palma de Mallorca, Spain; and Cagliari, Sardinia, Italy. Having not been to Europe before, these were appealing ports because most were places I would not ordinarily visit on a first time. What did I know BEFORE Leaving? This is important and you have to do your own research before leaving. I knew that the bulk of passengers were Europeans and English speaking guests were likely in the minority. I knew that passengers embarked and disembarked at various ports throughout the week. I knew that lifeboat safety drills were done at every port. I knew that entertainment on-board was likely geared towards European passengers and the language would be mostly in Italian. All this being said, I went on this cruise with a positive outlook and knowing it would be very different than a traditional North American cruise. Next, let's talk about why this cruise was horrible. I will discuss positives at the end and other general issues like cabin, ship, ports, etc, but this is really what English-speaking guests need to know before going on this cruise. I. CANCELLED EXCURSIONS and DISCRIMINATION TOWARDS ENGLISH SPEAKING GUESTS This is by far the biggest complaint and totally ruined this cruise. I can understand an excursion cancelled due to lack of participants because an outside company is used and if only a few folks select that excursion, than obviously it won't go forward. The problem lies in how a participant is defined. On this ship, a participant is not simply defined by having a human body but rather defined on the language spoken by the human. In short, the number of excursions available to English-speaking guests is far less than what is available to Italian speaking guests. YOU WILL HAVE NOT THE SAME OPTIONS AS OTHER GUESTS AND WILL BE TREATED DIFFERENTLY. In Savona (our first port), we pre-booked a seemingly wonderful sounding excursion only to find out, on embarkation day, that it was cancelled with no explanation so we were forced to choose another and had a very limited number of available options. At the excursion desk we were told we had about 3 to 4 to choose from for English speaking guests; which told me that if I spoke Italian, I would have had more. The excursion we ended up with was mostly ok, but it was not one we would have selected. Details on the excursion will follow later on. In Barcelona (our third port), we pre-booked an excursion that sounded great on paper, only to find out the night before that it was being cancelled. Once again, the same process was repeated at the excursion desk BUT this time we found out that our original selection was cancelled because there were not enough English-speaking guests who selected that particular excursion. The excursion was ended up having to pick was nothing short of a pointless, waste of time, and ended up costing MORE MONEY than the original one we wanted. Finally and the most incriminating of all was that Costa offered a behind the scenes tour of the Diadema on the at-sea day. A copy of the excursion description is attached. Once again, the night before we found out that we would NOT be able to do the ship tour. However, the ship was kind enough to provide a written letter explaining why. At the same time, the letter (also attached) completely confirmed by suspicion that English-speaking were clearly being discriminated against and proof lies in the letter. Whether you speak English, Italian, French, German, or Spanish; everyone pays to be on this ship and have the same options as everyone else. The ship tour is conducted entirely by Costa; unlike the shore excursions. The ship tour was made available to everyone, for a price, which we were willing to pay. There is NO EXCUSE for us not being to take advantage of this exclusive tour but for we were English-speaking guests. It was confirmed to me later on that the ship tour did in-fact go forward and the original Barcelona excursion also went forward. Remember that Costa is owned by the Carnival Corporation (a US company). Costa is mostly an Italian-oriented cruise line but you cannot treat English-speaking guests differently simply because there's not many of them. It's not my problem that not many English speakers booked this nightmare of a cruise. I personally addressed the cancelled excursions, with emphasis on the ship tour, with the shore excursions manager and the guest services people (who are mostly pointless) and it was confirmed that the ship defines participants based on the language they speak. The shore-based excursions are limited if you're an English speaker and you will not the same options as everyone else. Even on your tour (assuming it goes forward), English speakers will be grouped with another language, so the tour operator does the tour in both languages. The ship-based tour, however, is 100% within the control of the ship and an accommodation should have been made. The Diadema flatly DENIED us the ship tour, we were willing to pay for, simply because not enough other English-speakers wanted to do it. This amounts to a form of discrimination based on national origin and I will formally address it with Carnival. In short, ENGLISH-SPEAKERS please know that you will be treated differently. You will be in the minority. Expect an excursion or two, or three, to be cancelled due to lack of other participants who also speak English. You will not have the same tour options as other guests. II. GROSS INEFFICIENCY On Deck 3 there is a desk called Hospitality Service Desk which is staffed by mostly pointless individuals who cannot do a damn thing except tell where you need to go to address your problem. These same individuals also give conflicting information and clearly have no idea what's going on half of the time. The first instance was an embarkation day. We wanted to exchange some USA currency to Euros and were told we could do so but only before 5pm which left us 10 minutes. So we raced to our room, got the cash, went back down, waited in line, only to be told that it had to be done before 4pm and we cannot do until after Marseille (2 days later). Keep in mind we were at the same desk, just talking to a different person. How is it that a group of people working at the same desk can be on two totally different understandings? The next instance involved the complaints with our cancelled excursions. The hospitality desk told us we need to talk to the excursions department. What the hell is the point of the hospitality desk if they cannot address passengers concerns. The final instance was on disembarkation day when we had to deal with several issues on our final bill. After waiting in line, the hospitality service guy said we needed to talk an individual sitting at a setup desk, with a laptop, to address the billing issues. Let that sink in...a sole individual, sitting at a setup desk, with only a laptop, to address ALL account issues for ALL passengers disembarking in Rome. After being told this, we flatly yelled at the hospitality service people saying, "You people are pointless!" So, before going, know that the Hospitality Service Desk is relatively pointless. The resolution you'll get will be them telling you to go some place else and talk to whoever else. Also, you will get conflicting information because clearly these people do not talk amongst themselves. I've never seen such gross inefficiency, lack of communication, and lack of clarity onboard a ship. Overall, a complete waste of time. III. Horrible Food I'm not a food critic. I have no idea what's supposed to be good and what's not. I can only go by whether I liked it or not, the portion size, temperature, availability of options, and if I'd order it again. In short, the food in the main dining room was awful. They are all about presentation but the accompaniments, such as sauces, drizzles, etc) were small and mainly just there to look nice; even though they were actually GOOD and should have been in greater quantity. Service took forever. Our waiter was very difficult to understand. The food itself was mostly forgettable and gross. The best meal we had was in the Samsara Restaurant, for which there was a charge. The buffet breakfasts were mediocre and the concept of cooked bacon is elusive as another English-speaking guest. Lunch in the formal dinning room, which we did on the at-sea day, was equally gross. The buffalo mozzarella cheese they pride themselves on looked like a white ball of gelatin and was disgusting. The buffet lunches on the Lido Deck were so-so, and by the time you found a seat, good your drink, and were ready to eat your food was cold. Out of all the dinners we had in the formal dining room, only ONE was excellent. Do yourself favor, eat in port if you can. Overall, the worst food and the worst dining I've ever had....and I'm usually content eating at places ranging from Pizza Hut to a 4-star restaurant. Compared to other cruises, this was by far the worst. IV. WARM ROOM I've preface this part by disclosing I'm from Florida. Therefore, I'm used to constant air conditioning and cool indoor environments. Also, this may be an issue that's more specific to me and not representative to everyone. That being said, on prior cruises, the ventilation and thermostat in the cabin was mostly comfortable. Not here! For the first FOUR DAYS we made daily complaints to the un-Hospitality Services Desk about the lack of airflow in our cabin and the perpetual stuffiness. You could feel cold air coming through the vent but it wasn't forceful. The technician told us they would increase the air flow and seemed to acknowledge there should be more air. The issues didn't seem to resolve itself until about day 5. Thus, for over half of this cruise, we spent in a stuffy room and waking up sweaty and gross. V. GENERAL THOUGHTS 1. Cabin Overall, the cabin size was adequate and roomy. No major complaints other than the AC issue. The bed was somewhat comfortable BUT the pillows were thin and I need 2 in order to actually lay flat. Even then, the pillows were hard and I ended up using the one of the pullout couch. Don't bother with the TV because there's only a few English channels ranging from business news (who cares), BBC News, and a movie station that's actually Italian but plays with English movies. Closets and storage spaces were plentiful. The bathroom was what you'd expect. Adequate shelving. However, the shower curtain doesn't go all the way down to the floor for some unknown reason so water gets all over the floor from the water dripping down the curtain and from splashing out. I tried moving in the limiting room available to avoid the water splashing out; it looked like a Cirque du Soleil in there. The cabin steward was very good and the room was kept clean and orderly. THERE IS NO TURN DOWN SERVICE and no cute towel animals. Not a major issue but just something to know. 2. Entertainment an Activities Not much say to here because we didn't do anything except see a few shows. Know that Mediterranean cruises are heavily port-insensitive so days started early and we were mostly tired by the end of them. Most shows were done in Italian with little english thrown in so we didn't bother. The production shows were good and enjoyable. The acrobatic stuff was cool. They could have had more universal type shows so everyone could enjoy regardless of language; such as magicians, variety acts that do not involve speaking, or anything you see an AGT (America's Got Talent) that involves dancing, light acts, etc. 3. Ports By now, you've already read and understood the excursions issue we had so this bit is more on the specific ports and our experiences with the tours we had. Savona - A mostly pointless port as the bulk of excursions were to Genoa, so why not just go there? I would have liked to have seen the Cinque Terre, Portofino, and Genoa but the availability wasn't there [for English speaking guests]. The excursion we ended up took us to two small towns which were wonderful and charming. But I would rather seen the Cinque Terre. Stopping in Genoa, La Spezia, or Livorno would have lent itself to more cooler excursions and things to see; assuming of course they aren't cancelled. Would I return to this port, NO. Select a route that goes to Genoa, La Spezia, or Livorno. Marseille - There is a lot here and our pre-booked excursion actually went forward! We were in a tour with another language so heard the information twice. The guide was wonderful and I appreciated the time she took having to do double the work. I would have liked more time to see Marseille but our excursion took us to two small towns in Provence (Arles and Saint Remy).At each town, you had at least an hour of free time. Overall, this was an enjoyable day and no major complaints or issues. Would I return to this port, YES...on another cruise of course. Barcelona - Barcelona has A LOT to offer and A LOT to see. I would suggest booking your own excursion with an outside company. We separately booked tickets for the Sagrada Familia before we left and planned accordingly. You want to see the inside of this church as it is magnificent. Our original excursion would have taken us to different landmarks around the city an allowed free time. It was only 4 hours in the AM, which left us enough time to make it back to the Sagrada for our tour inside. The excursion we ended up with was a complete waste of time. You saw Barcelona's treasured landmarks from a bus, but I was sitting on the wrong side so I didn't get to see them. And there was no let-off time to actually see them. We did better exploring on our own. My advice, if you're in Barcelona for a long time, look for an outside company that can do a tour in 5-6 hours. Or, do a ship-based excursion that allows you to see the major sights BUT do not miss seeing the inside of the Sagrada Familia. Would I return to this port, absolutely YES. I would return here on my own. Palma de Mallorca - Palma is on the island of Mallorca, which is part of Spain and right off the coast from Barcelona. This is a truly wonderful port and was the highlight of the entire cruise. We pre-booked the dragon caves tour and it went forward (yay). The excursion was great, nicely coordinated, guide was wonderful, and only lasted 4-5 hours which left you the entire afternoon to see an explore Palma on your own. There was a stop to a pearl factory but I could less about glass pearls so it mostly yawn time for me. Do not do a full day tour here. You want time to explore Palma and eat at the local restaurants. For me, the food in Palma was among the best food I had during the cruise...because it wasn't that garbage served onboard. Would I return to this port, YES. I would combine this with a Barcelona vacation in a heartbeat. Cagliari - Cagliari is the capital city on the island of Sardinia which is part of Italy. We did a walking tour of the city which was helpful because we dropped out of the tour about 3/4 of the way and went back to see stuff on our own and eat at the local restaurants which were very good. There is a lot of shopping and nice sights; but the city itself is rather grimy (graffiti on the walls, poorly cared for buildings, etc) but whatever. The beaches in Sardinia are supposedly beautiful but we didn't see any. There is a nearby beach called Poetto which is the main beach for Cagliari, but the island's more prettier beaches are about 45 minutes outside of the city. Overall, this was an average port and worthwhile seeing. Would I return to this port, POSSIBLY but not in a hurry. If I did, I would want to see the beaches on the rest of the island. 4. The Ship Itself Despite all the issues, the Diadema is a gorgeous ship. The atrium lobby is breathtaking. The colors and design are very nice and what I expected based on two prior Costa cruises. The public spaces were nice. The pool areas were nice. There seemed to be adequate deck space for chairs, but we didn't use the pools at all because it was mostly chilly this time of year. The ship was kept clean and despite the prevalence of Europeans, there was not a lot of smoking and no indoor smoking permitted. There is no promenade deck that encompasses the ship! In prior cruises, we would enjoy strolling on a deck (usually around decks 6 to 4) that takes you all around the ship. That doesn't exist on this ship and the only promenade deck to speak of is actually up the pool and you have to go up and down various stairs and you have no access to the bow of the ship. The main dining room was not as lavishly decorated as you'd expect and the main theater was a bit underwhelming. The casino is SMALL compared to other ships. 5. Embarkation The embarkation process varies from port to port, so I can only talk about Civitavecchia and it was a breeze, efficient, and hassle-free. The terminal building is a new and construction remains ongoing but the inside was sleek, clean, and had adequate seating (upstairs ONLY). We had our bags relatively quickly. Overall, no major issues or complaints. 6. Disembarkation The ship's disembarkation process structure was fine and I have no complaints. The process of reconciling your account is an absolute disaster and goes back to issues of gross inefficiency addressed above. Remember the terminal I discussed above? Herein lies the problem, if you are disembarked and waiting for a car service or whatever, there is NO PLACE TO SIT INSIDE OR OUTSIDE. All the seating is upstairs past security. We weren't 100% of exactly when we would be able to leave the ship so we told our car service to pick us by 11, but we were actually off by 9:30 so we waiting around for over an hour with no place to sit except the ground. My advice, if you are pre-arranging a car service, give them the hour after the ship pulls into port. For example, if you're arriving in Civitavecchia at 8am, tell the car service 9 and then request the earliest disembarkation time (I was told you could do that). VI. CONCLUSION and FINAL COMMENTS I would never again go on another Costa cruise; even if they gave me a free cruise or credit towards another. Compared to my last two Costa cruises, this was horrible. My next Mediterranean cruise will ONLY be on a US-cruise line such as Royal Caribbean, Celebrity, Princess, or grudgingly NCL. If you're considering a first time Mediterranean cruise, I would highly recommend leaving from Civitavecchia because you will want a few days to explore Rome. Rome itself is at least an hour from Civitavecchia so any Rome-centered excursions will be a full day and you'll be paraded through the major sights at rushed speed. We spent 4 full days in Rome before the cruise even left; there's just so much to see and you don't want to be rushed. I would seriously reconsider any thoughts you might have about going on this ship. Do your own research, read the comments and reviews, and know what to expect before you go. If you've never done a Mediterranean cruise, I would look for a US-based line instead because if you go with Costa, you will be disappointed and frustrated every day. I would definitely NOT recommend this cruise to anyone and it was an overall disappointment and a blight on my entire cruising experience. If anyone wishes to contact me directly with specific questions or concerns, I'm happy to respond. Send your email to sfarkas425@gmail.com and put "Costa Review" in the subject line. Read Less
Sail Date May 2019
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we ... Read More
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we could not find any fault at all with everything in general, the cabin superb, service to be believed, everything in our opinion 5 star. We had the drinks package and it more than covered all that we required, the bar staff were so attentive and nothing was too much bother, and Kumar the head barman at the bar on deck three could work at any 5 star bar/restaurant. The food presented at dinner in the Fiorentino restaurant, beatifully presented, service second to none, wine glasses filled without asking and good quality wines on offer in the drinks package. All in all a wonderful experience. We will be looking to cruise with Costa again perhaps next year when the new ship Emeralda comes into service. Read Less
Sail Date May 2019
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ... Read More
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ship was the least enjoyable.This line is owned by Carnival along with many others so when we saw that even water at lunch was extra unless you had a USA on your the back of your card. The standard formal night even charged $25 extra for lobster. The cabins were pretty standard,we had booked a balcony but the smell of cigarette smoke and overflowing toilets were in hallways or in room was an issue.Unlike other ships we traveled on this one picked up passengers at several stops during our 7 days on board so instead of resting in your room your got the alarms and intercom blasting for muster drills. The ship carried people from multiple countries so things were repeated in each language,and this continued on excursions the tour guides spoke in at least 2 languages.One tour was English and Spanish but the accent was enough that I had trouble understanding the english. Read Less
Sail Date April 2019
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival ... Read More
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival day and day of disembarkation. The Diadema is a fairly new ship that accommodates about 5000 people. People are able to embark and disembark at any of the ports, I believe. For Europeans with families this probably makes it a fairly cost effective cruise. That being said, there were way more people on this ship than on Celebrity. And there were way too many kids. The atmosphere just seemed chaotic. Kids on the dance floor at 11 pm is not my idea of a good time, for example. There are no adult only activities on this ship. The ship is very nice and clean. Cabins are only cleaned once a day. The food was mediocre at best and the choices at the buffet were rather limited compared to other ships. The staff did their jobs competently, but were not the friendliest. We are used to the “welcome back” and smiles that the Celebrity crew provides at all times. Our waiter in the dining room was great, however. A bit of advice if you are booking on the Diadema: beware of the 9th deck. The buffet and pool are over some of the cabins and the noise from these areas is unbearable at times. Chairs were scraping the deck above at all hours. Better to book on a lower deck unless you enjoy being awake half the night. The thing that I liked the best about the cruise was the itinerary. I’ll be sticking to American cruise lines and smaller ships in the future. Read Less
Sail Date April 2019
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. ... Read More
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. The advertised cost seemed reasonable, but then came added things, like water package, drink package, and specialty restaurants like the ice cream bar and the Pizza restaurant. Other high end restaurants are also available. The pizza at the pizza restaurant was the best food that I had on the ship. The Pia Gusto drink package was a reasonable buy which covers most drinks and coffees. The Illy coffee is probably the only thing that would get me on Costa again. Dining room food was the poorest I have ever had on a cruise line. Our waiter seemed burned out, but maybe he was near the end of his contract time.The fact that they board and disembark passengers at each port means less waiting at disembarkation, but annoying safety drill announcements in six languages at every port. The pay for pizza was nice because the pizza was excellent, reasonably priced and because it cost a little extra there was no waiting, which I’ve seen on other ships with passengers that can eat them as fast as they are produced. A small cost for exceptional coffee is much better than other cruise lines “swill coffee”. The passengers are probably 80% European, which means limited chatting with your fellow cruisers which to me is a disadvantage, interacting with fellow cruisers is usually part of the fun of cruising. Would I do Costa again? Probably not. Read Less
Sail Date April 2019
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked ... Read More
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked shore excursions - one because it was on disembarkation day (hello - why was it even offered, and why did they let us book it?), and the other because there were not enough English speaking passengers. The next day; however, we were on a shore excursion with 47 English speaking passengers and 4 German passengers, so we had to listen to the whole thing in both languages. Why couldn't they have done that for us on the previous day? The entire cruise catered to the Italians, and it was tiresome to have to hear everything in 6 languages, not to mention that it was clear that they were joking and laughing with the Italian passengers and not translating what was happening to everyone else. They were very chintzy when it came to game prizes (one prize for the whole team, and it was always a thin little tote bag), and the only activities were one or two video quizzes and dance lessons. Bingo was expensive, only played twice, and only one game each time. The food was awful - obviously frozen and thawed, not cooked fresh, and the same old items every day in the buffet, and only 3 choices in the dining room. Water, anywhere but the dining room or buffet, was not free, and in the dining room it was only free for the Americans. Staff was often rude for the most part and didn't offer any accommodation for any complaints or problems. Because every port was an embarkation/debarkation port, the elevators near our room were closed down all afternoon, and then we had to listen to the muster drill more than once. Your credit card is billed in daily increments that never match the daily charges, though the total did appear to be correct. Read Less
Sail Date February 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
Sail Date February 2019
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the ... Read More
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the MyCosta website It asks for your first name, surname and your "BOOKING REFERENCE" Login always fails unless you omit the first name.. We asked for where it boards. "Barcelona" Which dock ( there are 3 or 4) crickets.. Got on board, and went to check on our pre-reserved packages for beverages, excursions, etc. Most could not be found by the staff. I went outside, where I could get internet on my phone. Logged in to the MyCosta website, and saw that all my bookings were still there. Never did completely sort this out, so every time we ordered a drink the staff would have to double check for our drinks packages as they did not show in our ship cards. First night we went to dinner. We had booked for the "Main dinner from 21 O'Clock" They had us down at "Early Dinner form 17 O'Clock We had booked the Fiorentino restaurant on Deck 3 They had us in the Adularia restaurant We did not care much which restaurant, but did not want to eat at 7. They changed this for us. Second day was to be at sea, and I had booked for my wife to have a Swedish massage - 50 minutes, in the spa. Cost of 99 Euros Of course they "lost" the booking. I checked on My Costa the next day in port, and it was still there. This did not help me that day, so I had the spa rebook it. My wife was booked at 4 p.m., so she went and had the massage. They gave her the "Elemis Asian hot stone massage - 50 minutes" and charged us 154 Euros. They told my wife at the end of the massage that her skin looked quite dry, and sold her a package of 3 different skin lotions to help that. She signed the slip, and did not look closely. When she got back to our cabin she mentioned, so I asked for the slip. They had charged us 595 Euros for the lotions! We went back to the spa and wanted to return these ( unused and unopened, same day, within an hour) They tried to refused. I asked for a manager, and was told that she was not available. I complained to the cruise service desk and asked to speak with a manager. They spoke with me and an appointment with the spa manager was booked for 7 p.m. the next day. We met, she acted all surprised, and accepted our request for a refund. She accepted that, but that the refund had to be done in 2 days later, at Savona, at 10 am. The next day ( and a day before the credit was supposed to happen) they processed the charges against my card for $1,015 CAD The next day ( as arranged) and time I went back to the spa, and ( of course) the manager was not available, and the staff could not do anything. Went back to the cruise ship service, asked for a manager again, and was asked to wait for 20 minutes. Apparently some decision was made in the background, as, when I returned 20 minutes later they offered us the credit, which we accepted, and was processed on the last day of our cruise.. On that day I told them that unless I could log in to my card website and see the credit there I was not going to leave the ship. Drink packages: We booked 2 drink packages: "WATER, COFFEE & BEER PACKAGE" for 69 Euros, to include: " package of 7 water bottles (1lt), 7 draft beers (40cl) and 14 coffees (normal or decaf)." This actually meant: 7 water bottles, 7 Heinecken drafts, and 14 espressos. If one ordered a coffee with milk, they made us cafe latte, and charged our card for 3 Euros. We finally learned that if we ordered an "Americano with milk" we could get this, actually made identical to a cafe latte, and put it against our prepaid coffees. They would not credit us for the 5 previous coffees we had, at a cost of 15 Euros. Cabins: We selected an inside cabin, midships. It was clean, comfortable, and very quiet. Only complaints: TV remote did not work ( they replaced) Only 1 AC power outlet in the whole suite. Bar fridge did not refrigerate. In general, the staff service was quite good. The sit down meals were Italian food and very good with excellent service The buffet meals were chaotic. Running out of many items very fast. They acted like they were preparing to feed 500 people and 1500 had shown up. They charge an automatic 15% gratuity on all purchases, food and beverages. This is not included with the prepaid drink packages, and is charged extra. They charge an extra 10 Euros per day, per person, service charge. Basically the practice is to "nickle and dime" one to death on everything. Most of the ports were as expected. One, Savona, in northern italy is a former industrial town with a population of 61,000. As Wikipaedia describes it: "Savona used to be one of the chief seats of the Italian iron industry, having iron-works and foundries, shipbuilding, railway workshops, engineering shops, and a brass foundry." There is little to see or do there, and apparently it is chosen as it is fairly close to both Genoa ( 56km) away and Monaco ( 132 km away. Pardon my saying and apologies to the citizens of Savona, but it is a bit of a :"shithole" In either case an excursion is a trip by bus for about half the days travelling by roads. I think that Genoa would have been a much better destination, See: https://www.cruisecritic.com/ports/newport.cfm?ID=181 I just looked on Google Maps and saw 2 Costa ships tied there as of the day they took the satellite pictures. In summary: Nice ship, good food, cheap and disorganized cruise company. Will not be back on their ships. Read Less
Sail Date February 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
Sail Date January 2019
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops ... Read More
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops junkies I guess) - Poorly designed bath screen needed a dressing robe cord to stop it banging all night - WiFi signal practically non-existent - Very noisy cabin stewards outside door from 7am - Very noisy "vacuum flushing" system every 10-15 mins from 7am (not toilet) INTENDITORE Drinks Package - massive choice of two wines available at bars (majority of which are closed until 7pm/8pm) - Heineken the only draft beer available (or their own draft from one bar open from 7pm) - No cordials such as lime, blackcurrant etc (maybe too expensive at 30p a litre wholesale) SERVICE LEVELS - bar/lounge service ranged from OK to extremely slow - I go out of my way to be polite to staff but it made little difference on this cruise BUFFET RESTAURANT - went once - not to be repeated - cold food, limited choice and no method in its layout (treasure hunt to make a meal) THE CLUB RESTAURANT - staff training = zero - maitre'd was their for his benefit not to ensure the guests had a great experience - rushed courses despite asking several times for it to be slowed down - plates removed while my wife was still eating - new cutlery put in place even while my wife was still eating - extremely (EXTREMELY) limited choice but what we did have was nice - please, no more mozzarella or pasta dishes (Italians cannot eat only this surely) - vegetables twice in 7 days (5 runner beans one day and a carrot on another) - screaming children running around restaurant (its supposed to be a dining experience) SHOWS / Venues - Italian and in Italian (90% of the time) - but I expected it so was ready I guess - very little variety of music around the bars and minimal seating in most - theatre layout really poor - estimate 20% of audience could actually see the whole stage ENTERTAINMENT (quizzes etc) - italian and in italian BILLING - overcharged 114E so queried at reception only to be told I had to go to the Spa to get it corrected. I had never set foot in there so why do they expect their guest to do all the chasing - overcharged again by the Spa - this time for 210E. I went there this time as I was closer to them than reception. The Manager simply told me "you really shouldn't worry about these things, they will get sorted" - perhaps if they didnt happen TWICE for somewhere I had never set foot in, I would have been a little more understanding. DEPARTURE - carry your own luggage as this helps you to get off the ship faster (you will thank me) SUMMARY We have now taken 41 cruises, 6 of which were on another Italian line MSC. Costa is by far the WORST cruising experience we have EVER had. The noisy, rude groups of Italians weren't the issue as they're on MSC too. Just about everything about Costa was the problem - poorly designed ship - minimal staff training and therefore mostly poor service - limited bar times and extremely bad choice of drinks in each - poor but expensive wifi - limited food choices in The Club Restaurant - billing issues TWICE Yes, Costa are a cheaper alternative - but they don't even seem to want their guests there. Read Less
Sail Date December 2018
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It ... Read More
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It was well maintained and decorated nicely for Christmas. Whilst the layout of the ship is not the greatest (you have to go up or down to get where you want to go sometimes) and the public toilets are not well signed, it is functional. Getting on/off the ship in ports was possibly the easiest ever. Debark we were off the ship collected our luggage and on the bus within 5 min of our appointed time. Now for a quick review on each area - Cabin - Despite many complaints it never got below ~22/23c - the only person who cared was our cabin steward. Food - MDR - Very inconsistent in quality/taste/variety/service. The first night dinner took just under 3 hours and on average we were 2+ hours with the first dish coming to the table approx 1hr after sitting down. One night I ordered from the kids menu to find something I would be happy with (I am a picky eater, but can normally find something I can eat). Also Breakfast was always a Scrum, even though I thought they did a great Ham and Cheese Omelette, I could not handle the craziness. Buffet - Very inconsistent in quality/taste/variety/opening. It was a treasure hunt to put an actual meal together. Teppanyaki - By far the worst we have ever been to. It was tasteless with some poor quality meats and the show was not good either. Burger Place - Decent but nothing to write home about. PIzza Place - Yes you have to pay for the Pizza - This was by far our best meal on board. Staff - Except for 3/4 people I found most staff to be rude/unfriendly. Now I don't expect a lot but common courtesy goes a long way. Bars - Overall quite limited. We ended up in the Beer bar on deck 5. Even at €2.50 a beer with our package was worth it. Also the service was top notch! We did speak to the Hospitality Desk about some of our concerns and the International host called me back 2 days later to discuss them. Offered Pizza or Crepes as an apology, I suggested an OBC to cover part of the teppanyaki and she said she would see what they could do. Here I am at home and I am still waiting to hear. I want to be very clear, I was not expecting any credit when I complained, I really just wanted a colder room. I did however think the Panettone left in the cabin on Christmas Eve was a nice touch. I could continue, but overall we are just disappointed after great experiences previously. Read Less
Sail Date December 2018
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa ... Read More
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa but used the Italian booking site. We received so many perks and extras for booking via the Italian site. We had a Balcony Premium for 2 adults and 2 children.(8 and 12) it was a great amount of space. We weren't ontop of each other during the week etc. We brought our own 220V extension cord so we could plug in all our devices. The food was great. This boat had an option of "Open Seating" for one of the evening meals. Same menu as the "Fancy" service dinner, but quicker (it seemed) and I felt better for our family. The service crew was amazing. My husband was practically a celebrity at the end of the cruise with many of them knowing his name and saying "Hi" around the boat. The crew was also helpful and wonderful to our children. The kids club had more international kids on our last cruise, this one had many Italian so my kids didn't do the club much, but it was a good size club space and activity schedule was great. It would be great for younger children. We are use to the multi language environment, so the multiple language didn't bother us, we enjoyed it. Read Less
Sail Date December 2018
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did ... Read More
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did not want our business. The crew just made you feel unwelcome The room did not have towels or wash cloth After a meal if you want coffee or another drink you had to buy them. You had to ask for ice. In the restaurants you had to ask for butter and ice with the meal The pasta was the worst I have ever tasted. Breakfast on the buffet was poor at best. you the to go to three different place to find eggs and meat and after breakfast the only drink was water with not ice so the water was room temp. I have already started telling my friends not to use costa lines Read Less
Sail Date October 2018
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the ... Read More
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the table. Entertainment was good, especially the Tenor singer. Wasn't keen on the night the staff provided the entertainment, some were good others pretty mediocre, bit like BGT. The on board dance team were great, providing lessons as well. That we did enjoy. The bad points are: tips being compulsory and not being told upfront, probably in the small print which no-one reads, and not told on booking. Bottled water not included in the drink package, but tap water is ok. The food in the restaurant was poor. Some meals were just ok but mostly it was cold or tepid at best and I even suspect some was leftovers from the buffet, re invented. One particularly unappetising dish was the meat skewers. One piece of lamb or beef (couldn't tell), piece of a sausage and a piece of chicken, in bread crumbs and fried, served with a scoop of mash potato that was grey and lumpy. There was no sauce, so was very dry. We waited nearly half an hour for our starter one night also. Uninspiring desserts also, often something frozen. Better deserts in the buffet area. No gelato ice cream or pizza available unless you pay for it. I expected this at least on the menu as it's an Italian ship. They pick up and drop off at every port, meaning the muster drill is carried out every time and takes place in places where passengers are trying to enjoy themselves, like the Orlav Bar. We had to sit through it or move on. Lots of tannoy speeches in lots of languages, which one time interrupted the dancers who had to jog on the spot until it finished and then try to carry on. The quizzes were Italian based, e.g Italian cities and types of pasta, so unless you were Italian not much chance of winning. I know it's only fun but you like a chance at least. I used the spa and was given a dressing gown which I had to carry from there to my cabin each time, and if I didn't hand it in at the end of the cruise there would be a charge of 79 euros. Also for the pool towels left in our cabin. My husband used the gym, but one day loads of unsupervised children entered and just basically ran about and played on the gym equipment even though a sign said no-one under 16 allowed in there. There was potential for injury. The poor staff were continually pushing a lobster dish for a price, which became a bit tedious. We didn't do any of the shore excursions. So overall I would not choose Costa again. I have cruised with other lines so I do have something to compare it with. This was my 2nd Mediterranean cruise, the previous being with NCL which was a far superior experience. I could go on with more disappointment but I think enough said, I don't want it to become a novel. Read Less
Sail Date September 2018
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of ... Read More
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of other choices. You mostly don't have to wait long to get a drink. During dinner it was depended on waiter how often you were asked for more wine. The entertaining in the theater were mostly no so good. We explored the cities our selves, except for Marseilles, where we took a costa arranged tour. If you read about each city beforehand, you can go by your one, with no problem. We very much like the port of Savona, where the ship is set right in the city center. One excursion was cancelled without explanation. We would like to go again, when we have the money. Maybe on a different ship, to get a different experience. Read Less
Sail Date September 2018
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be ... Read More
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be surrounded by Europeans and feel like I was in Europe. This I got and LOVED. Very European experience- 10% passengers spoke English, shops opened from 4pm to midnight with passengers roaming arcades ( as per Europe), European influence food with Italian options available every night, Waltzing to oompah music. Partying gets going at 11pm and boy can they party. Families go everywhere together including the partying till 2am. Different Music genres going in multiple bars at night. Costa gets it very right. 5000 passengers and next to no queuing like other lines. Loved every aspect of this cruise. Itinerary great - a different city every day to wander around. Food good quality and plentiful. Drinks package well priced and generous - recommended for the included coffee water alcohol. Service great. With drinks package really no need to spend a cent once on board. Do this cruise only if you like to immerse yourself in the culture of Europe including families with children (have to say though I did not see one crying baby/child or any unruly behaviour, just kids having fun). If you want a cruise that is American culture or black tie nightly and that just visits Europe ports this is not the cruise for you, but if you want to experience true Europe whilst on a ship.and have fun... you will love it. Note: passengers mostly a mix of Italians Spanish French and Russians. People hop on and off at every port so no true start and finish. Very very little English speaking so you need to feel comfortable in your own company. But it was a blast. I will be back.. Read Less
Sail Date September 2018
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa ... Read More
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa so I read lots of reviews. Don't believe half of them, any cruise is only as good as your preparation and expectations. Yes, this is a very European cruise line, so expect children everywhere, lots of hustle and bustle. However the staff were great, the food was amazing, the shows very enjoyable. Boarding was smooth - we told the very first person we met that it was our first cruise and we didn't know anything. The desk staff were so friendly and helpful, and it was a smooth process. They even told us to try and hurry and we might still be able to get lunch, as we were just boarding right at 4pm. We made our way to Corona Blu (buffet) and the food was amazing! What's more, as they started to clear the staff told us we could go to the other side if we still wanted more food, as the Tea time was starting - sandwiches, desserts, tea and coffee. I had read the reviews complaining about lack of coffee and water, I can only assume they didn't buy a package. Coffee and tea were available at breakfast, tea time and dinner; however, we had the Intenditore included in our package at booking and we enjoyed espresso/cappuccino anytime. As others have said, we expected to know when we were departing but we didn't feel a time - after that first time, I made sure to head to the proper deck and enjoy "Con te Partiro" with each departure (as well as a new drink each time). We lost track of time after enjoying a great show, and the maître d' was gracious in allowing us into the second seating, which we set as our default after that! Wine selections provided by the friendly staff were amazing; food was plentiful with excellent choices, quality comparable to a Michelin restaurant. We were fortunate to dine at the Club Diadema, again was part of our booking, and we felt no interest in dining anywhere else. The staff got to know us and our preferences, and we had a constant supply of anything we'd want. One evening our mother was not feeling well and asked for a simple rice dish - staff went to another restaurant just to accommodate her request. As for excursions, we had quite a mix. In Savona, we simply milled around port and town, did some shopping and enjoyed the lovely town. Marseilles we took the Easy Bus Tour, loved it! Did same in Barcelona, Mallorca, and Sardinia - nice to have a half day tour, not have to get up too early, saw many sights while not stressing too much. I'd read a review that said (especially for first timers) to not try to do too much and end up stressed out by the end of your 'vacation'. Took it to heart. We have raved about this cruise to many people and hope they will enjoy as much as we did. We've caught the bug and will try another cruise sometime, maybe a different cruise line, and then we'll have something to compare. But don't let a few negative reviews impact your choice - find the points that are consistent across reviews and go with a positive expectation! Read Less
Sail Date August 2018
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited ... Read More
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited drinks for this trip for me and my girlfriend. -I was lied to about price of drink from bartender and later, I AM NOT trusted by the receptionist. (Johnie Walker Gold label. Was told I was going to be charged the difference of what my drink package included vs listed price. but got charged full 15 Euro drink price) -The jacuzzi was too warm to enjoy. We only visited ONCE and never used it again. -The pool was impossible to use. Only children occupying it! -Children everywhere. Absolutely everywhere. It is not acceptable for example to see kids and teens in the nightclub at 1AM occupying the whole dance floor. There was no space on the entire boat other than inside our room, where I could enjoy quality time with my girlfriend in peace without kids shouting or bumping into us!!!! -We paid 30 euros each for a "luxury" dining experience at Teppanyaki. We got sat right next to 3 little children who could not sit still and made lots of noises. We were met by apologies from the Chief of Restaurant, but no discount or any other compensation was offered. I expect some level of service and environment when I pay 60 Euros on top of my all inclusive!!! -Childish servers and staff on the boat. I invite you to see this for yourself by going undercover. For example: Talking with them-self, laughing and when they look at me: Their face turns very serious like they are having a joke! I saw this in two different places on the boat by different staff. Maybe its humor from their side, very stupid one if that is ture, but that is not acceptable if you want to deliver good international customer service. They should meet clients with a smile at least! -Restaurant service: -Waiting 30 min. after sitdown for first drink even before ordering food. This happened on several occasions!! -Mix up of food and tables. For example, in one instance we waited for champagne 20 minutes. After waiting so long, I see our champange delivered to next table. I inmediately let know the waiter that it is probably mine. He said nothing and went away without aplogizing. We had to wait another 20 minutes for the champagne we ordered while waiting for our food and no other drinks at our table! I sent a email to higher mgmt. at Costa and Carnival cruises to ask for their opinion about my feedback, no response yet. (4 days ago). Read Less
Sail Date August 2018
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.1
Rates 3.0 N/A

Find a Costa Diadema Cruise

Easily compare prices from multiple sites with one click