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311 MSC Cruises MSC Divina Cruise Reviews

One of the biggest problems with MSC is its rude passengers. We have cruised several times before on both Carnival and Norwegian. Generally we take one cruise a year and on some select years have been on two in a year. We enjoy cruising ... Read More
One of the biggest problems with MSC is its rude passengers. We have cruised several times before on both Carnival and Norwegian. Generally we take one cruise a year and on some select years have been on two in a year. We enjoy cruising and were excited to try out MSC, however, after trying MSC and enduring its focus on European passengers as opposed to American passengers we don't believe it is the cruise line for us and won't be returning. The boat itself was a very nice looking boat with a lot of fun features. However, the elevators for whatever reason were always full and seemed harder to access then on other cruise lines. It made getting around very frustrating, especially with young children that can't always climb stairs. The casino was small and did not have a good selection of machines and table games and in fact it seemed lightly used in comparison to other cruises. The shopping mall aboard did have some nice watches and jewelry but had a very small selection of liquor and I did not find a store that sold general merchandise while on board. The Black Crab dining room was poorly managed and filled with confusing and seemed as though they could not figure out how to get through a dinner service efficiently. We abandoned the dining room after the first night due to it being so poorly operated. (I prefer NCL's everyone on anytime method) The buffets did have good food, but it was the same stuff on repeat over and over again. One note about the food, contrary to what others have said it is not bad, but it is European focused and so it was and is not for the most part not the type of food an American consumer wants. With that said while the food tasted fine, I was not happy with it because I did not like the offerings do to me not being European. I think it is important to make that distinction. We did also try the restaurants for an extra charge and the food was good, however, service extremely slow. Breakfast and lunch were also fine on board, not great but fine. The pools and entertainment areas were mostly enjoyable. We enjoyed the indoor pool the most and thought the retractable roof was a nice touch. The screen near the main pool was not really in the best location for truly viewing from many places on the deck and there was no regular dj or party vibe on the deck (Even NCL does the late night White Hot Party on the deck). I understand that Europeans enjoy "sun bathing" and "reading on vacation" Americans enjoy a mixture of things and do like having fun and hearing some music with energy this boat did not provide that. By no means does it need to be an all out party like a carnival cruise either, it just needed some degree more of fun. Beware of the service charges. It is very difficult to get them to remove them from your account and as other reviewers have correctly mentioned your stateroom steward has no motivation to do a good job. We had days where we had to complain to get our room cleaned after being gone all day (yes we removed our key from the light slot) and there was no sense of apology or accommodation from the guest service staff regarding our complaints. Guest services does not answer your calls regularly, so you must go and wait in line to be seen and they are mostly flippant when handling any issues you may have (again, I think this is a cultural difference). I don't want to just bash MSC so here are some good things. The embarkation and disembarkation were pleasant and orderly. This was one of the few bright spots. The 4D theater was enjoyable. The pirate show and michael jackson show were enjoyable. Lastly, the rude passengers were everywhere. They jumped in front of people clearly in line, pushed you on stairs, cut into your conversations with staff and did other things that we are not normally accustomed to. My final thought is, if you are more inclined to enjoy a european focused vacation you will enjoy MSC, if you are looking for something more focused on what an American cruiser wants when leaving on a cruise from America then you may be better off traveling with the other lines that are more familiar with the American cruiser. I am glad I tried MSC but I won't be returning unless they make the sailing out of Miami more focused on an American cruise experience. Read Less
Sail Date July 2016
I chose that cruise because i wanted to try another company, the costumer service not so good, my cabin was not good.my bed and pillow very hard and unconfortable,service at the bar not good,they need more bar tenders at the bar,the ... Read More
I chose that cruise because i wanted to try another company, the costumer service not so good, my cabin was not good.my bed and pillow very hard and unconfortable,service at the bar not good,they need more bar tenders at the bar,the waiting time very long, drinks not good at all, they need more personnel working at the food court i end up cleaning my tables plates every where on the table and people looking for tables,desert not good not a lot of variety only custards and puddings,not good,we where supose to go in october and we end up cancelling,the ship on the other hand is nice,costumer service needs more training.Dinning food was good,dinning option not good only 2 seatings and if you r not on time they close doors on you and you lose ur turn to dine,i think thats not good,it should not be like that.I will not cruise again in the MSC divina,it needs a lot of improvement in the costumer service area. Read Less
Sail Date July 2016
I was very disappointed about this cruise! I don't see myself ever taking a cruise with this company again! I took this cruise with the advice of a friend because as he said he wanted to try it because the ship was new to the ... Read More
I was very disappointed about this cruise! I don't see myself ever taking a cruise with this company again! I took this cruise with the advice of a friend because as he said he wanted to try it because the ship was new to the Caribbean. big mistake! The only thing that wasn't rush was getting onto the ship and into my cabin. that took forever! The entertainment was poor, there was no verity of entertainment the food was very basic and the island stops was rushed. I am not sure what age group or type this company is targeting but i was very disappointed! The room and wait staff was very good i will go as far as to say excellent! especially my room attendant! There is a gym on the ship that i found to be a good get away, very suitably for the occasion. There is a night club on the ship but every time i went there the age group range from 6 yrs old to infinity! I was bored for 90% of the time that i was on this ship. Read Less
Sail Date July 2016
First time cruisers,decided to go on the MSC Divina because of the price. Traveling from the Netherlands our plaintickets were rather expensive, also we were told that MSC cruises are a good deal. We loved our spacious balcony room. Big ... Read More
First time cruisers,decided to go on the MSC Divina because of the price. Traveling from the Netherlands our plaintickets were rather expensive, also we were told that MSC cruises are a good deal. We loved our spacious balcony room. Big enough for three. However we dit not like the fact that we overlooked the lifeboats. Had we known this in advance we would have not booked this room but nobody told us that. Big disappointment! Because the ship was fully booked we could not get a other room. Dit write to MSC about this but have net had a reaction. There are three pools, all rather small and they are packed during the day, so are the beds and bars. People were reserving beds as early as 7 in the morning! Food: had the best pizza ever. The buffetrestaurant is huge, but always very busy. At the few times we wanted to eat there we could not get a table, so only ate at the Black Crab, a la carte. Food was good mostly. Portions were big enough for us, but staff did try to rush us and we dit not like that at all. There is a gym on the ship that is very suitably for a morning workout. The ship is beautiful and the Swarovski staircase amazing. The ship is also kept very clean, but is huge!! I do not think this should be a problem but the MSC Divina does not have enough restaurants/pools/services to support the big amount of people on board. This made it feel crowded a lot. We dit enjoy our cruise and will do it agai, perhaps just not with MSC. Read Less
Sail Date July 2016
We booked this cruise as a last minute cruise paying only 349.00pp for a guaranteed stateroom for a 7 night cruise. We clearly understood that this ship was an Italian ship trying to make their way into the American market. Our ... Read More
We booked this cruise as a last minute cruise paying only 349.00pp for a guaranteed stateroom for a 7 night cruise. We clearly understood that this ship was an Italian ship trying to make their way into the American market. Our embarkation in Miami was very efficient and simple as was the disembarkation. We boarded the ship around 3:30pm for a 7pm departure. Our room was ready when we boarded the ship and found the room to be on the small side but typical on a cruise ship. We then participated in the safety drill. The drill is very disorganized not to mention the fact that we had to wear the life jackets during the drill. The rooms that we had to report to were very small and the staff did not do a good job funneling the guests towards the back of the room so it created a very awkward situation where people had to maneuver around each other with their life jackets around their necks etc... The ship is absolutely stunning. They have great public spaces, the ship was clean, and the shows were excellent. We participated in many of the activities hosted by the entertainment team such as trivia and games during the day and we attended all of the shows in the evening. We had the early seating 6pm in the Black Crab dining room. We found the the room to be very nice. Our service staff was excellent. They worked very hard to make sure we received our food timely. Our dining time for a 4 course meal was approximately an hour and half which was normal. We sat at a table for 8 and it was very nice to meet and chat with other guests on the ship during dinner. We did experience 2 negatives during the cruise. The first was the buffet and the second was the excursions through the ship. First the buffet: We tried the buffet a few times for breakfast and lunch. We found the food to be average and plenty of variety. There is something for everyone from burgers to a carving station etc... However, this is what I call absolute chaos! We found some of the people on the ship to be very rude! You could be waiting in line and some will just cut you to get the food right in front of you, practically taking it out of your hand. People are moving in all directions and not careful or courteous of others. The second item "shore excursions". We decided to book 2 excursions through the ships excursion desk on the very first day we were on the ship. Needless to say both excursions were cancelled minutes before the actual excursion. We were notified that the excursion was cancelled when we reported to the meeting area at the specified times. This occurred twice! We were left to scramble and make last minute plans right there on the spot. Although we were able to go on different excursions, they were not the ones that we planned to go on not to mention that this is not the way to start your day! We were very disappointed that we did not book a third excursion in San Juan as we did not want to be left behind for a third time... We did go back to the excursion desk to speak with the manager (which was not available) for some 6 or so hours?? We did finally meet with her and she did credit our account and made an attempt to make up for the inconvenience that we experienced by giving us a behind the scenes tour of the ship (which was really neat). So all things considered we did enjoy ourselves and made the best of our situation. The ship is stunning and the shows were excellent. MSC will not be our first choice in the future, but we will not count them out either. I think they need a little time in the US so that they can gain more experience in the USA. After all they do have 11 ships on order!! Read Less
Sail Date July 2016
I think MSC caters to the European market which is okay if that is their target market. I think they have some growing to do to target the American Cruiser. Having been on 4 different cruise lines, I am accustomed to over-the-top service ... Read More
I think MSC caters to the European market which is okay if that is their target market. I think they have some growing to do to target the American Cruiser. Having been on 4 different cruise lines, I am accustomed to over-the-top service and I did not receive that from the MSC Divina. I also think you get better service if you can speak a language other than English. I speak English and Spanish. For example, a guest service rep was more friendly to me when she found out I spoke Spanish. Overall, the service was not bad, but the staff was not as attentive as I was expecting them to be. I did however receive OUTSTANDING service from Victoria Chakwenya (from Zimbabwee) in guest services as she always had a smile, she was very helpful, she was lively, and made me feel at ease each time I had a question. She was TOTALLY AWESOME. Overall, for a first time cruiser, I think you will enjoy it. I liked it because I simply love cruising and I make the very best of my sea days, my balcony, and my vacation time. MSC is new to year round Caribbean trips from Miami and as they get better I think they will be a fierce competitor. My children sailed for FREE which was a major selling point for me as well as the itinerary locations. If I am given the right price, my children sail for free, and they make improvements in the food, service, and entertainment, I will definitely sail will MSC again. Read Less
Sail Date July 2016
My wife and I are avid cruises and go on different lines for different reasons. This cruise was a get-away cruise for us. Having cruised on the Divina once before we knew what to expect and what not to expect so we weren't surprised ... Read More
My wife and I are avid cruises and go on different lines for different reasons. This cruise was a get-away cruise for us. Having cruised on the Divina once before we knew what to expect and what not to expect so we weren't surprised or disappointed due to our expectations. However, I still wanted to review it for those of you who need some additional input about this line and this ship. The ship is beautiful, and truly one of the prettiest we have ever been on. Embarkation was a breeze. We were at the terminal by 11:00 and they started boarding at 12:00. One of the best embarkations we have experienced. The crew at the customer service desk was much more accommodating and pleasant than our first experience two years ago. I think they had worked on those people skill since our first time becasue it was evident to us it had gotten better. The food in the food course was better than our previous cruise and although there were some areas that could have been improved (every salad had the majority of it as shredded lettuce with very little of anyting else, like tuna!) you won't go hungry. The pizza is the best thing on the ship and there was a wide variety every day. Don't forget to check out the back of the food court's Mediterranean section with specialty meats and cheeses.............Yum. We tipped the maitre d for a table for two and ended up the first night being put up against a table for 8. No one could get in or out. We tracked down Ivan, the food-court maiter d, and he was excellent in finding us a quite table for 2 from that point on. Even with that, the dining room left much to be desired, so much so that we only frequented it 3 times out of 7.Service was good, slow at times due to overcrowding as the ship was full to capacity, but servers were pleasant and accommodating. We were even complimented as we dressed for the formal gala nights and seems to be a minority. The fellow passengers were mostly foreigh, German, Italian, Russian, Slavic etc with only about 5% of the passengers being American. Not so much of an issue for us as we like to be with different nationalities, however we did seem to notice quite a bit of rudeness and crudeness which we didn't expect from Europeans, especailly manners in general, table manners especially, and manner of dress. The shows were good especially the acrobats and entertaining with lavish stage productions. The spa was a big disappointment. Cost extra to use the steam room and sauna ($119 plus a 17% tip for a couple) and the relaxation area that was always crowded. There is no privacy in the spa as you have to walk down a hallway from the dressing rooms into the spa area and both the men's and women's steam and saunas (very small) can be seen from everyone who walks by. Not worth the extra cost and once you pay, you are given little to no attention unless you are buying another spa service. Gym was ok but you had to pay extra for every class and it was close to impossible to ge on a maching unless you had an appointment to use it. On other ships there are coolers filled with flavored water in the spa area but none to be seen here. Once they get your money they are only interested in selling you juices, drinks etc at the bar in the spa. Nothing else is offered free of charge. I know the spas are run by independent companies and every ship differs but this company just seem to be out to make money. There was no place to sit as every lounge was taken but the Top 18 deck, again additional $10 per day, was worth every bit of it. Towels are better, sauna is great, no kids and no pool music noise. I would do that from now on....if you do, see NOEL the pool attendant. He'll hook you up. There was alot of noise around the ship no matter where you sat. Music was blaring even in the areas that were supposed to be serene. Casino was fun but usually quite and underused. My wife and I like to gamble and we had a good time although we were not winners but had fun. The casino is next to the theater so you can walk back and forth when the show is on which was fun. The cabin was fine although we have had better cabin service in the past. I think it was due to overcrowding on the ship and the cabin stewarts were just overworked. Had to ask multiple times to have dishes removed from the balcony etc. Pillows were atrocious, we had 6 total and they still didn't do the trick. Bring your own if that is important to you. Also, do not get a cabin on deck 13 right below the food court. You can hear movement during the night when they are cleaning (around 2 o'clock in the moring) and then when breakfast starts. Pretty much any cabin on deck 13 can hear it unless your cabin is at the very front or back of the ship. I spoke to a few passengers who had booked the "Yacht Club" who were very disappointed in the amenities they offered. Even the private dining room overlooks a pool with lounge chairs right up against the windows. They said it was not worth the additional cost. The ports were okay. Don't like tendering into Gran Cayman but the rest were fine and you don't have to walk too far to get to the shopping area. If you are not into shopping that way, here is a tip. In Cozumel make a right when you get off the ship and head that way a few blocks to two retail stores that the locals frequent. The prices are way better and there is no hassling. We chose to walk out bags off the ship and will be doing that from now on. We were out by 7:00 am. before everyone so getting through Immigration was fast and transportation was easy to come by. Two things to remember about this ship: kids under 12 cruise free and they have a matching program if you have achieved a higher status on any other cruise line. For instance, if you have achieved Gold status on Celebrity, they will match it with some documentation. At the very leas it got us to board even earlier than expected. Here's few tips: Don't pack electrical power strips as our luggage was held back because we had packed one. They never let us know it was held up until I realized all the luggage was dellivered and my piece was missing. I had to track it down, which was not easy, only to find out it was the power cord. Bring some hooks to go over the doors as storage is limited and our hooks really came in handy. Also I brought two large magnetic hooks for the balcony that worked out very well for haning wet bathing suits etc. Dryer sheets help the smell in the closest, sanitation wipes help with the remote control and door knobs, air fresheners work well in the bathrooom as there is no ventillation, and I ALWAYS bring a battery operated fan for multiple purposes that works in and out of the bathroom. Would we take this line/ship again? Well, any day on a cruise ship is better than a dat in port....................we'll see Read Less
Sail Date August 2016
This is second time cruising on Divina, a beautiful ship that is definitely coming along.They are really trying to improve themselves to fit into the American market. This time the service was much better than before, still not up to ... Read More
This is second time cruising on Divina, a beautiful ship that is definitely coming along.They are really trying to improve themselves to fit into the American market. This time the service was much better than before, still not up to American standards but getting there. Definitely good value, food has gotten much better, entertainment is excellent in theaters. Could have more things to do during at sea days or also while in port for people that do not want to go ashore. Internationally people should just try to be a little more polite to others. Do not have any children but it seems as if they do a great job with the children with the MSC childcare, now if only the parents would realize that they should do their share. Don;t think they do enough enforcing the rules in the Dining room as far as dress code. If you do have a dress code, it should be adhered to. Way to many people in shorts and t shirts for a dining room. Even saw some people in bathing suit (wet) during dinner. UGH! Do think the dining staff in restaurants and buffet should up their game with service. American people are a little more demanding and want service on vacation. Read Less
Sail Date August 2016
We have cruised approx 20 times on several cruise lines. We are getting older now and plan to leave as little behind as possible, life is short so now we are taking care of ourselves and so since traveling is what we enjoy most we have ... Read More
We have cruised approx 20 times on several cruise lines. We are getting older now and plan to leave as little behind as possible, life is short so now we are taking care of ourselves and so since traveling is what we enjoy most we have started traveling more upscale. After having said this we chose this cruise because of the Yacht Club which was recommended by cruises.com. First 'upscale' cruise was a year ago on Celebrity Reflection and we had a suite and so will make some comparisons. Although nice comfortable modern we were disappointed in the size of our cabin. It was half the size of our suite on Reflection as was the bathroom. It was about the same size as regular cabins we had on our Norwegian cruises. I'll start with the negatives: The restaurant was on opposite side of ship and you had to walk outside a long way and through a smoke filled bar area with loud music and loud passengers. There was a view of a pool area with people in swimsuits they should not be in. Why they didn't at least pull the curtains down so we didn't have to see this I don't know. The view from special restaurant for suite club members was ocean and nothing else. Don't believe the "personal butler"hype. There was no unpacking of our suitcases we were not shown where things were in cabin and how things work. Shade was almost impossible to find on the yacht club deck. Entertainment was poor at best. Pros: Food and service excellent in restaurant. Must mention Michael (Italy) who was most professional and attentive. Loved the "Top Sail Lounge" Drinks great and always something nice to eat there. Personal escort on and off ship made us feel very special. Unlimited drinks was nice. Concierge was great. Special private entrance to spa. Nice quiet pool (small) and hot tubs. We examined the other parts of the ship and would plan to leave with our suitcases at first port and fly home if we were not in the yacht club. AWFUL crowded and the pool at back of ship had a strong odor of sewer. The Reflection was nice throughout the entire ship. It was full but there were always chairs to lounge in. Since we are an older couple I think this was more suited to us. MSC seemed more for younger people. I hope this helps you. Read Less
Sail Date September 2016
Having been fortunate enough to take several cruises on many different lines, I was excited to learn about a new line sailing from the US. MSC, has been around awhile, but not in our market. I researched the ship, which is stunning, and ... Read More
Having been fortunate enough to take several cruises on many different lines, I was excited to learn about a new line sailing from the US. MSC, has been around awhile, but not in our market. I researched the ship, which is stunning, and had very high hopes of what this line could offer. I looks as though they are trying to compete with the Higher end cruise line, Celebrity, etc... My friends, lemme tell ya, they got a looong way to go! The embarkation process, was fairly painless, and the when you enter the ship, it sure is impressive. However once we located our cabin, I was not %100 percent sure that it was ready, not entirely clean, and no robes, which I was told later were not available to us because we chose the fantastika experience. ( not so fantastika!) Our worst experience however was in the Villa Rosa Dining room where we had out nightly dinner. On the first evening our waiter, was completely unfamiliar with the menu, when I ordered a martini, he said "that's vodka in a champagne glass..right?" I immediately requested they send a bar service person to the table. The night continued, service was poor, had to keep asking to have water glassed filled, and that simple request could take up to ten minutes. We did not want to be "Those People", so we let it go that first night. However it never got better, it actually got worse, I spoke with the Maître d' and he said he would keep an eye on things. The next night we brought our own cocktails from the bar, ya know just to be safe, and then waited 45 minutes for an appetizer to be served, when we finally received our surf and turf, which is an additional charge on the main menu, it was like warm, and there was not drawn butter, nor was it offered. I actually chased down our waiters assistant and asked if there is supposed to be drawn butter with the surf and turf, and he said well, yes of course! I informed him that we did not receive it and he promised to get it immediately....10 minutes later when our butter arrived, our lobster is now cold...and tempers were hot! Did not wait around for desert, and again had a "chat" with the powers that be over the dining room. Suffice it to say that nothing changed at all during our dining experience, and I would like to think that most would agree, that the evening dining experience, is a big part of the whole cruising experience, and this one was, oh what's a popular word now...deplorable! I could go on, but I think you get the idea. Read Less
Sail Date October 2016
We were asked to join two friends on this cruise. They had not sailed this line but had been on others. This was our first cruise. We were so excited. The embarkation was so easy and smooth. The ship was absolutely beautiful. ... Read More
We were asked to join two friends on this cruise. They had not sailed this line but had been on others. This was our first cruise. We were so excited. The embarkation was so easy and smooth. The ship was absolutely beautiful. Although we had not been on any other to compare it to, all we spoke with agreed. Our cabin was so very pleasant, albeit small but by cruise standards it was large. We had a balcony and loved sitting out on it in the quiet of the morning. We could not begin to tell you how fabulous the shows were. The talent of the entertainers was huge. (I can tell you that the story that Michael Jackson is dead are not true. We saw and heard him on the stage our last night on ship...REALLY) Now, everyone, and I mean EVERYone said "wait until you experience the food" before we went on the cruise. Well they were WRONG. The food was awful. I mean terrible. In the normal dining room nothing we had was the correct temperature. Food that should be hot was, at best, warm. Food that should be cold was luke cold. Portions were small and the buffet was a literal zoo. People pushing and jumping the line and running into you. And finally the cost. We learned from many many various shipmates that they paid way less than we did for the same cabin style and location on the ship. What a dissapointment. We have no, none, nada desire to cruise again based upon this experience. DON"T cruise MSC for the food for sure. Read Less
Sail Date October 2016
We took this cruise with 68 others from a softball league in Florida. These are the pros and cons of my experience. PROS 1. The ship is beautiful. Besides the crystal steps here is a great deal of artwork. It is impressive. ... Read More
We took this cruise with 68 others from a softball league in Florida. These are the pros and cons of my experience. PROS 1. The ship is beautiful. Besides the crystal steps here is a great deal of artwork. It is impressive. 2. Contrary to what I've read, the food on board was good. By that I mean it was about equal to the other 17 cruises I've been on. Nothing spectacular, but not bad. We had steaks in the "Eataly" steak house. The Rib Eyes were 16 ounces (I think larger), about 2 inches thick, very tender and cooked to order. I would recommend this specialty restaurant. 3. Again, contrary to what I have read, the cabin attendant was friendly and did an excellent job without being obtrusive. The waiters were also very friendly. 4. We have a "high rank" on another cruise lines loyalty program. MSC's Loyalty Program allowed us to transfer these credits to MSC's. We instantly became "Black" members which is the highest in MSC's program. This availed us of complementary candy, champagne and other goodies. 5. In keeping with MSC being an Italian line, their pizzas are probably some of the best I ever had. CONS 1. Although I read that MSC is trying to get into the North American market, it failed on this cruise. Out of 4,000 there were 400 Americans and a handful of Canadians on board. The cruise seamed to be geared for 20 - 30 year old Europeans. And I can understand. To the Europeans, the Carribean would be an exotic place to visit as opposed to us Floridians that have cruised there many times. 2. We called the buffet the "war zone". At 8 AM and thereafter the place is packed. There was hardly room to move. There is a main area that features omelets, fried eggs and other breakfast items and they have down the each side of the ship additional food items. However these are often closed so everyone has to go to the main area. 3. We were more toward the front of the ship, so just to get a cup of coffee was a major trek to the buffet at the back of the ship. They need a coffee and flavored water station closer to the front. 4. I may be stereotyping, but the Europeans were very pushy in the buffet and elevators. Try getting off at your deck with coffee in hand when 5 people charge in as soon as the elevator door opens. 5. Obviously this is personal, but we like to play trivia on cruise ships. Questions were definitely meant for a European crowd as some of the products in the answers are not even made or marketed in North America. Plus who is the singer Sugg? We did win once, having 4 of 12 questions right! 6. We and our group are all over 50, but all dance music was intended for a much younger crowd. The only places we could here our generation's music were at piano bars where you can't dance. 7. Some of the major "parties" were held in the Black & White Lounge. With a passenger list of 4,000, even 200 was tight in that room. 8. We were crammed in the main dining room. They had 10 of us seated at a table for 8. And two couples were backed up to a 54" wall which meant the waiter had to reach over the wall to serve them. All in all I think this was our last cruise on MSC, although I would highly recommend them for Europeans cruising the Carribean. Read Less
Sail Date October 2016
- Price, $800 for couple for balcony state room, no other cruise ship company can match this. (A+) - Nightly show, you get a 45 minutes production show every night. (A+) - No lobster dinner, I cruised the same cruise same ship in ... Read More
- Price, $800 for couple for balcony state room, no other cruise ship company can match this. (A+) - Nightly show, you get a 45 minutes production show every night. (A+) - No lobster dinner, I cruised the same cruise same ship in 2015 they had lobster diner but not in this cruiser (2016). (F) - The ship is full of foreign passengers and they behave rude , may be it's a winter in Europe and begin the summer in South American, a cattle ship (F) - The swimming pool area does not have enough chairs due to the weird tower policy of MSC. (F) - Buffet foods are many variety and plenty, (A+) - Staffs are very good, they seem to be overwhelming with many people who speaks difference languages and behaved difference way. One of the passenger that I share table with said "those people seem never cruise before and never had buffet before" . For staffs is an A+ and for the passengers I give a ...... (you read so you knew). - There is a area for smoking people on the ship. (I give an A+ even I am not smoke). - No free sauna room, they charge a fee to use the sauna room. (F) Read Less
Sail Date November 2016
We were lucky enough to get a 2 for 1 deal with our cruise, so jumped at the opportunity. THis was our 6 th cruise but first with MSC. We have previously cruised on Royal Carribbean and Carnival. Our first impression was that it was a ... Read More
We were lucky enough to get a 2 for 1 deal with our cruise, so jumped at the opportunity. THis was our 6 th cruise but first with MSC. We have previously cruised on Royal Carribbean and Carnival. Our first impression was that it was a lovely ship with some quirky and confusing aspects. Accessing restaurants and public areas was like trying to navigate a maze. The safety drill was a very chaotic affair, with many people(including us) not knowing where to go. INteresting that many passengers choose not to attend the mandatory drill. UNfortunately the cruise was completely full. On the days when the dining rooms were closed navigating a table in the buffet was near impossible. Chaos also reigned in the pool areas where there were not nearly enough deck chairs for everyone. The dining room experience was pleasant with helpful staff. THe food was often near cold when served and lacked variety. Being an Italian ship I was hoping for an extensive And authentic Italian experience. OUr cabins were very pleasant and well laid out. THe stewards were very pleasant and efficient. The entertainment was very professional and enjoyable. COmmunication was badly lacking from the executive staff. PAssengers spread organisational details among themselves as here was none forthcoming from staff. Eg no one ever knew which gangway we were to use when going on shore excursions. many people went to the restaurant for lunch to find it closed. For what we paid, itwasstill an enjoyable cruise, but next time we will pay a little more for the extra quality. Read Less
Sail Date November 2016
This was our first cruise on MSC Divina. It was one of the most beautiful ships we have been on and the public areas were kept immaculately clean. Embarkation and disembarkation went very smoothly. You had to register your credit card ... Read More
This was our first cruise on MSC Divina. It was one of the most beautiful ships we have been on and the public areas were kept immaculately clean. Embarkation and disembarkation went very smoothly. You had to register your credit card when you got on board, it would have be easier to do it beforehand as on other cruise lines. You were not allowed to bring any wine on board either. Our balcony cabin was adequate, however when I opened one of the drawers there was a Danish pastry left by a previous quest, no telling how long it was there. We ran out of soap in our bathroom and had to request the steward to supply us with more. The was black mold on the shower wall which was pretty gross. We had dinner in the dinning room every evening, it was nice to get small portions so you did not leave the table feeling stuffed and you could always request more if still hungry. The worst part of the cruise was the wait staff in the dinning room, they acted like they were doing you a favor by serving you. I enjoy herb tea after dinner and had to go to the buffet to get my own tea bag because they didn't have it in the dinning room. We were never offered tea or coffee with our desert and one night after requesting it and it not arriving we were told "oh I forgot". Out of the seven nights we were only served our entrees hot one night. We did enjoy having a set time for dinner and sitting with the same people. The shows were very boring, except the last two nights. I felt there was way to much opera included in the shows. The costumes were repeated several nights. I felt the shows were geared to a much older audience (70 -80 year olds). The gym was okay, not enough machines. The jogging deck was on the same deck as the pool and the smoking bar, which was pretty awful to have to go through if you were trying to get in a workout. Bingo was very overpriced considering they only play one game. Read Less
Sail Date November 2016
My wife and I are travel agents and we were celebrating our anniversary so we wanted to try a different cruise line to be able to give our clients feedback if they wanted to try MSC, We cruise all the time on Royal, Carnival and Celebrity. ... Read More
My wife and I are travel agents and we were celebrating our anniversary so we wanted to try a different cruise line to be able to give our clients feedback if they wanted to try MSC, We cruise all the time on Royal, Carnival and Celebrity. The Divina ship is nice. It is a newer ship so the layout is nice. Ship embarkation and disembarkation was smooth and quick. We were upgraded to a balcony because we are agents and happened to get a handicap room, which is the larger of the balcony rooms. Our room attendant was great and kept our room clean all the time. That was the good. Now for the bad. The ship has a very small pool for a ship that has a capacity of over 4300. The exercise room is small and very little equipment for a ship that size also. The entertainment was ok. During the daytime at sea, the entertainment is poor. The first couple of nights, the shows were not that interesting unless you were Italian. I understand that this is a Italian cruise line, however you have to cater to all of the people, not just one group. The last 3 nights, the entertainment was great. Now for the ugly. The food is terrible. It was cold 80 % of the time. I say that because my diet for the week ended up being pizza and that was about the only food that was hot. Our service for the 2 nights we went to the dining room was bad. Our waiter never introduced himself to us, nor interacted with us. We complained and the Maitre D - Geru, took us up to the Yacht club for dinner the last night. The food and service was great there. Overall, we would not pay to go on another cruise with MSC, Read Less
Sail Date November 2016
Went on MSC DIVINA and had following issues: 1. Food: Food is not really good. Sometimes it was very good but most of the time it was disappointing and poor. Especially the Dinner was not what it should be to end a nice day. 2. ... Read More
Went on MSC DIVINA and had following issues: 1. Food: Food is not really good. Sometimes it was very good but most of the time it was disappointing and poor. Especially the Dinner was not what it should be to end a nice day. 2. Service: All the employees love kids. However everybody wanted to touch our little son (1). They touch his hands, his face and even sometimes wanted to kiss him. On a ship with all the germs they should not do this. 3. At Sea: The european behavior to put a towel on a chair in the morning and then leave for Breakfast is horrible. Although the policy is that after 30 min you can remove the towel, nobody does it not even when to complain to the Divina personal. They know that but do nothing. 4. Excursions: A RIP OFF. Do not book on board. Do it on your own. It is cheaper and also fantastic. No worries to miss the ship. Taxi prices are feasable. 5. Friendliness: I am not talking about the Divina Crew. I am talking about the European guest onboard. The lack of friendliness is a bad thing to discover. Think about the manners (French and Italians) and how to treat other people. Especially older ones and Famlies with kids!! All in all an average to poor Cruise to Colombia, Aruba, Curacao, Grand Turk and Bahamas. Good thing was our Stewart. He did an amazing job!!!!!!!! Thank you Read Less
Sail Date December 2016
We chose this to experience the european style of crusing. Well what a disappointment. Most were rude. Thank goodness for the staff they were the only salvation to this trip. Dining staff were wonderful. You could see even they were ... Read More
We chose this to experience the european style of crusing. Well what a disappointment. Most were rude. Thank goodness for the staff they were the only salvation to this trip. Dining staff were wonderful. You could see even they were embarrassed to serve the food. Portions at some meals were unexceptable , They were so small one person at our table of six recieved the her meal with a piece of meat the size of a half dollar. The ports we visited were wonderful, Most ports did not require an excursion if you did not want to spend more money. The service on the ship was very nice. The staff was exceptional even though some had not been able to communicate in english. They did try to find someone else to assist. The shows were nice but it seems like after a few day they all became the same just with different costumes. I must say though the the tribute to Michael Jackson was exceptional Overall i do not think thatvwe will be cruising with this cruiseline again Read Less
Sail Date December 2016
I thought the ship was beautiful. The staff we dealt with was above average. We thought the food was above average, (except for not having a free lobster night). The buffet was quite large but the juices were deluted and they had the same ... Read More
I thought the ship was beautiful. The staff we dealt with was above average. We thought the food was above average, (except for not having a free lobster night). The buffet was quite large but the juices were deluted and they had the same things every day which got old. We thought there needed to be more activities. When you look at the daily activitiy schedules on this cruise line and compare them to other ships, there is quite a bit more things to do on other ships. We won't be going on this cruise line again until they have more activities like maybe a comedian or different performers. There was to much opera for me. The Pirate show was good but there was quite alot of lip syncing for this show and the Michael Jackson show. The staff said that this cruise had 1/3 U.S. citizens, 2 Asians, and the rest Europeans. The average age was 56. We found that there were more rude fellow cruisers on this ship. Probably because there was no comedy shows Read Less
Sail Date December 2016
First, a little background: This is our first time on MSC, but my 4th cruise (having done 2 other Carnival and a Royal Caribbean cruise). I had researched the Divina beforehand, so I knew (or thought I knew) what to expect. Keep in mind ... Read More
First, a little background: This is our first time on MSC, but my 4th cruise (having done 2 other Carnival and a Royal Caribbean cruise). I had researched the Divina beforehand, so I knew (or thought I knew) what to expect. Keep in mind that I will be comparing this sailing against my other cruises in the past, and also that Carnival and RCI may have changed since I last cruised with them. Originally I was looking for a 7-night Caribbean cruise, and the average rates on RCI seemed to be around $900/pp for a balcony. I had seen MSC advertising on the AWE channel quite heavily as we like to watch: Dream Cruises. So I checked the MSC website and saw a 10-night exotic cruise for approx. $1050/pp for the balcony, I thought that was an excellent deal. Keep in mind this is an itinerary that's only offered once/year (there's another 10-nighter but different itinerary). With information from Cruise Critic, we pre-purchased numerous things, including the Escape for Less drink tickets, the Streamer Package (internet), a Bon Voyage package, and the 10 photo package, along with 2 spa packages. Now, nothing new for anyone on cruise critic, but the MSC website is atrocious. Constant issues, booking kept disappearing, it was just awful. Ironically the "search" function actually works (RCI may need to take some lessons here). We flew in the morning of the departure on 12/6/16, and arrived early (our sheet said check-in at 2:00 p.m.) at the cruise port via SAS transport (excellent, BTW) from FLL to POM. And things kinda went downhill from there. There were no signs/etc (that I could see) about where to proceed/what to do. I saw the white tent, and knew that was for Yacht Club members (which we did not book, as it was approx. $2800/pp which is more than double what we paid for the Fantastica Balcony). There were lots of people and luggage, but that wasn't unusual. What was unusual is that we didn't have anyone greet us to take the bags. I finally stood in line for the Yacht club only to get someone's attention to ask what to do. Was informed to find a porter (anyone with a white shirt apparently) to take the bags. OK, now to hunt for a porter. Finally found one, gave bags and proceeded to check-in. There were signs stating that due to debarkation delays on previous cruise, that embarkation was delayed. Granted, we were early as well (the printed tickets said 2:00 p.m.) We started standing in line at 11:00 a.m. and line moved fairly smoothly until we reached security. Language barriers and all were causing a hold up (people didn't know what a passport was, etc.) We make it past the first security, up through the metal detectors and of course, have to get rid of our water bottle. I should've smuggled it somehow as later on we'd need it. Get to the check-in area and the long line. This is where things really needed improvement. About halfway in the line nothing moved because there was no more space to move to. MSC (I'm assuming) staff announced that there was a delay due to previous debarkation but that was all the details they'd give. We sat on the floor in line and ate some fruit bars but there's no water anywhere. Old people were in dire straits, as security found a chair somehow for someone to sit in before she passed out. Around 2:00 p.m. they opened the boarding area to MSC Black Card and Gold card. Hint for MSC: If you know that 40-60% of your passengers don't speak English, and you announce everything on the ship in 5-6 languages, you should really announce the boarding in the other languages well. You know what happens when you don't? Well a bunch of people who don't speak English see the line moving and it's a mad rush. The guy doing the boarding kept screaming that he was going to shut down boarding if other people kept coming that weren't in their group (ie: Black/Gold, then Group 1, then Group 2, etc.) Here's another hint for MSC: You may want to actually have a line (with the little barricades, just like the one we stood in to get checked in) and sign that says: Start here. Instead, there were 3 different areas that people could get to the entrance from (the seats on the right, the people standing in the middle, and the people getting done through the check-in desk on the left). As a result, it was mass chaos. Our group boarding was #21 and finally started around 2:30 p.m. We got on the actual ship around 3:00 p.m. They said they'd announce when cabins were ready. But we were starving at this point and went to the buffet for a slice of pizza (since dinner was at 6:00) and had to stop at the Casino to pick up drink tickets that we'd pre-purchased. Drink tickets are picked up at the Casino. And another disorganized mess was there as well. Four people behind the counter, only one couple in line. I stood behind the couple and waited to be acknowledge. Big mistake. Don't be polite on the Divina. Just barge your way to any open spot and demand attention or else you won't get any service. After about 3 minutes of waiting some more people filtered in and just "grabbed" attention of the other staff (who were just looking around, except for the one person assisting the couple in front of me). Ah, so that's how it's done. OK, I do the same. I hear other couple having issues (they had prepurchased 6 months ago and were still trying to get the order right). I explained to the lady I had pre-purchased drink tickets and gave my cabin #. She had difficulty finding the tickets and came back with someone else's tickets. Try again. Finally find mine. Just an FYI, this was pretty much consistent throughout the rest of the cruise. Try to find a machine to put the credit card on file. Finally find one. Now to find one that actually works. Apparently none of the readers on the 6th floor were working for cards with chips, so you had to stand in line at Guest Services to be manually processed. Another mess. After drinks and now it's about 4:00 p.m. we figure surely the rooms are ready (haven't heard a single announcement yet). Get to the room and it's ready. Our cabin attendant (Galih) was prompt and greeted us and very helpful and friendly. Room inside was clean and we had approx. 11 hangers in the closet (the kind you can't steal with the special hooks) along with a few leftover hangers from the previous occupants, which was actually helpful. I thought cabin storage was adequate for 2 people. My Bon Voyage package was nowhere to be found, but I figured it might be delivered after dinner. Fortunately I packed a change of clothes in my carry-on even though others on CC forums had said luggage was delivered fairly early. Muster drill was supposed to start around 4:45. Around 5:15 it started. That was another disorganized disaster. There's like 3 ways to enter the area we were in and they didn't have staff scanning badges at all entrances. Fortunately we chose the one that had the lady scanning badges. I heard constant stories about people who DID have their cards scanned and were later told that they weren't there. Seriously, is this the first time MSC has done a cruise? Most people showed up with their life jackets already on (even though it clearly stated to only bring them, not wear them). But the instructions provided later, had you wear them. OK, we finish and head back to room. One of 4 suitcases is there. We change and head to dining room since our seating was 5:45 and they close 15 minutes later. Well they didn't open the MDR until 6:15 that night (probably all caused by the delays earlier). We took our assigned table and the wait staff greeted us. John and Marjorie (our wait staff) were great, very friendly. One couple at the table just didn't want to talk to anyone, and we only saw them the first night. The other couple provided a good time. Unfortunately we missed the show the first night (7:15) because dinner didn't start on time and we finished eating around 8:00 p.m. So at this point we go back to the cabin and 1 more bag shows up. My 2 are still missing. And so is my Bon Voyage package. So I ring for our attendant who informs me that it's room service that delivers that. At this point I just decide to get a refund and proceed to guest services. And another disorganized mess. Only 2 people behind the desk. One lady is with a couple the entire hour I stood in line. The other lady "helped" everyone else by basically telling everyone (for those speaking English) that whatever problem they were having was their fault. One guy had pre-purchased a drink package, but when they scanned his card at dinner it didn't show up so he had to pay for the drinks and was trying to get that straightened out. The lady kept telling him it was his fault because he bought a second package. And he kept telling her it was that the cards weren't working. Yeah, so I get up there and show my receipt that I ordered the Bon Voyage package and it wasn't delivered. The first thing out of her mouth was that it wasn't delivered because I didn't call them and tell them when I wanted it delivered. I showed her on the receipt where it says it's to be delivered on embarkation day and today is embarkation day. Then she says it's because I didn't call and specify what time (it doesn't say that on the sheet either). I tell her I want a refund, so she calls someone and speaks Italian to them and then hangs up and tells me that they just delivered it to the room. I asked what happens if I get back and it's not there. Just dial 99 she says. OK, it's possible they brought it during my last hour in line. I get back to the room. My luggage finally shows up around 9:30 (others got theirs as late as 11:00 p.m. so I guess I was lucky) and guess what's not here? Yup. So I call 99. 99 says they delivered it. I'm like no you didn't. I certainly could not miss a bottle of champagne and a tray of canapes. I tell them to come to the room and show me where it's at. They refuse and say they already delivered it. At this point I say screw it and I'll deal with the credit card company when I get home. Yes, first day is off to a lovely start. Because we were up at 3:00 am. that morning, we slept in the next day and had breakfast in the buffet. The only thing I did not see was an omelet station (where you pick out the ingredients and they make one for you). There may have been one, I just didn't see it. We grabbed seats in back as it's the only way to really get a seat. The spacing between seats and the buffet lines is horribly designed, IMO (but I knew this beforehand). And I also knew to expect the clientele to just cut in line, etc. Buffet selection was decent, but you will not find a blueberry muffin or blueberry pancakes there. I only ever saw bran muffins. Plane and chocolate chip (with 3 chocolate chips in them) pancakes. Coffee was super hot and nice mugs. That was a plus. You can't get drinks in the buffet (no mimosas, and at lunch you can only have beer/wine or bottled water). We found the Triton bar on deck 14, found our favorite bar person (Marlon) and had several mimosas that were quite excellent. I'm not going to give a day by day (we'll be here forever), so I'll try to cover the parts of the ship and activities. Embarkation: Disaster. F- Complete disorganization. Inadequate communication. Customer Service: F- disaster again. Everything is your fault, not enough staff. Buffet: Basically the buffet never changes. What you see on Day 1, is what you'll see on Day 10. The only thing that does change by the minute is desserts. If you walk by and see some chocolate covered bananas, grab 'em. 10 minutes later they will be gone and replaced by something else. Lemon bars and Lime bars were good. Never saw chocolate cake (supposedly it was there with some strawberry tarts or so the sign said but I'm pretty sure I could identify a chocolate and a strawberry and there were none). Overall Buffet as OK. Not great, not bad, just OK. Mostly due to selection and no mongolian/wok or omellete stations and poor dessert selection, along with inability to get drinks. You can get your own from the bar and bring them in if you don't mind your food cold at that point. Pro's: Buffet has a good variety (albeit never changes from the first day), although I'd say Carnival beats it hands down. Mixed compared to RCI. Very hot coffee. WAY better than the MDR. Pizza was good. Pasta selection was good. Cons: Dessert selection is poor (sorry I like desserts like cakes, pies, cookies). The signs would not match what was there. Zero enforcement of hand sanitizing station. OMG, do NOT ever take anything on the dessert section in the front. I observed TWICE: Old lady grabs dessert with her bare hands, puts on plate, licks her fingers and grabs more desserts (ugh). (she was American, AFAIK). I was in shock. I ended up using the tongs and grabbing the dessert from the back from that point on. I'm sure this is not limited to MSC, but I've never seen this before on other cruise lines. Also: DO NOT drink water from the machines. I saw a French mother and child taking their used water bottles and jamming them up into the nozzle to fill them up. Avoid the iced tea, it's terrible (subjective as I'm sure some people liked it). MDR: Had lunch once in the MDR, was OK. Very filling. Took a while, so buffet is better, IMO in that regard. Met some nice people. Breakfast was slow, coffee almost always cold or luke warm at best, and if you order a Mimosa you'd think they'd never heard of one before. But they had Red Velvet pancakes. mmm. Dinner - always at in the MDR or the specialty restaurants as also purchased the 4 dining package. Food was good, service slow (but also knew this)--not the fault of the wait staff, they were busting their humps everywhere you looked. I still would give Carnival the edge on the food (again, subjective) but you no longer get lobster any night in the MDR on MSC without an upcharge. Even Carnival (used to anyway) have lobster one night. Lack of staffing and water/drink service is a major problem. You'll get water at initial table seating and that's it. My advice: Either buy the water package so you can get bottle of water at the table or buy the bottle water when they take your drink order, or: When your glass gets half empty, track someone down and then wait another 30 minutes for a refill. Also, if you want a cocktail (vs. wine), order it right away or bring it in from the outside bar. If you want a non-complimentary coffee drink (ie: cappuccino or something), specify that when you order. Otherwise it'll be a while. They DO serve coffee (regular and decaf) but you have to ask for it. Not sure how warm it is since I always ordered a cappuccino. DO NOT order the Lasagna from the "comfort" menu section or whatever. It's like Chef Boyardee ravioli. At least 3 others I spoke to agreed. Other than that, the MDR food was OK. Not great, not bad, just OK. When you get vegetables with the food you'll usually only get 2-3 pieces, so if you want more, just ask. Personally, I thought the portion sizes were just right as I was stuffed by the time I was done. Pros: Seats are comfortable, staff is very friendly and they work their butt off. Cons: MSC - you need to hire more staff. Especially a dedicated drink person. Having to buy a bottle of water to ensure you get water in a timely fashion isn't really good customer service. Your wait staff are working very hard given the situation you've put them in. Consistency is a problem. Had Beef Wellington (actually everyone but me at the table had beef wellington- I had duck). One person got about a 5 oz filet and one person got about an 8-10 oz filet. The others got something in the middle. We all ordered the Baked Alaska. 3 of us only got chocolate and vanilla in the Alaska (maybe it's a Baked North Dakota then?) Specialty Restaurants: With the 4 package dinner you get one app or pasta, one entree, and one dessert. Except the pizzeria. That gets you one pizza. But it's a BIG pizza. Easily split among 2 people, IMO. Personally I liked Galaxy the best. I had a wonderful (10 oz?) filet mignon. The seating in the Steakhouse/Itallian Ristorante is very "cheap/modern" clear plastic chairs. Just weird. Food was good. The package was an excellent value for the money. I figured normally it would've been around $110 or so and the package was $75. Bars: Bars were good, but service was spotty. Half the time if you wanted a drink you'd better go directly to the bar yourself and order. They seem to only have 1-2 staff regardless of how many people are there. Marlon was the best!!!! Advice: Find a bar you like, tip a little extra at the beginning and you'll get a friend. Otherwise drinks were a little light, IMO. Use the drink package coupons if you don't drink much as it works out to about $4.50 per drink that way. You can also use them for coffees, and gelatos. Speaking of which: The Gelato bars and dessert bar area (on the 6th floor?) were very good. Also: Ironically not all bars are open. The bar in La Sirene (the indoor pool) wasn't open even at 12:30 p.m. the one sea day. So if you wanted a drink you had to go to the other end of the ship. I have no idea why. Self Service ice cream: Very good. Wish RCI would have something other than the 2 machines and 2 hours/day or whatever they had when we did Freedom of the Seas. I really liked this feature. Cruise Critic Meet'n'Greet: Excellent. MSC had this on Day 2. They provided cocktails and canapes. Better than Carnival and mixed vs. RCI (RCI gives away prizes, but doesn't provide drinks other than coffee/tea and maybe some cookies). Met with the service manager and explained my Bon Voyage situation. Finally day 3, I had what I paid for. But it shouldn't have to get that far. The Captain explained the delay was due to CBP (Customs Border Patrol) wanting to go through everything since the ship had visited Colombia. MSC: If you had explained this to everyone it may have cooled some temps a little. Pool areas: Yeah, if you don't get there by 9:30 or so you'll not get a chair, etc. Deck 16 (?) has an area with whirlpools, but half the chairs are broken and the sunshades don't work. I personally don't like having to go down to Deck 14 to get a drink and get it back up to 16 (they don't have staff taking drink orders wandering around). Indoor pool was nice, provided you get there early. Probably solved by buying up to the Yacht Club. Internet package: Get the Streamer, it's good for 4 devices. BUT only one person can sign up. Even if you have individual account ID's on your cruise cards, only the first person who uses it gets the "account". This results in us getting a second package by accident and having to stand in line (ugh) and getting that fixed. We got a followup letter the next day, went back down to see what that was about only to stand in line to be told they had removed the 2nd charge. And the third day, got ANOTHER card to come down and see guest services. Again, total disorganization. The internet package worked very well, IMO. We even got a call on T-Mobile's Wi-Fi calling. Given that it has to go via Satellite I was quite surprised how well it worked. EXCELLENT Value. Good Job, MSC. Room: Cabin Attendant was wonderful. Balcony cleanliness, not so much. They only clean the balconies once. Ours had various human hair (hopefully different people vs. different body parts) all over the window, the chairs, the floors and sides. Several other people told me their balconies had leftover trash, etc. on them. I think Day 8 or 9 they finally cleaned them. We had 3 water leaks in the hallway outside our cabin. I kept wondering what that "broccoli" smell was. It was mold and mildew. Huge stain on the floor. Had been there a while. One night I hear "drip drip drip" and water is coming out the light in the hallway next to the cabin door. The day after that a different leak showed up and MSC just put a towel on the floor for an entire day. The day after that it started leaking so I called to report again and they called back and said maintenance was on there way but it wasn't a water leak. Well when they opened the ceiling panel about 5 gallons of water came out. The fix was to vacuum it up and put a blower (just air) to dry it out. Mold smell even worse. Compare this to RCI where the nextdoor cabin had water leak. They moved the people to a new room, cleaned up the cabin, including replacing the carpeting. I guess MSC never heard of Leigionnaire's disease. There's an other review for cabin 12233 where they had water issues as well. Some black mold on shower areas. AVOID this cabin: 12123 or maybe it's just any cabin with a connecting stateroom door. The door between cabins doesn't seal well at all. We could see sunlight from the other room through the door, and obviously when you can see light, you can hear EVERYTHING. I heard the other cabin putting ice cubes into the glass, and ever burp, fart, etc. I'm sure they heard the same. I've never had a ship with such poor insulation (even the other side without the door, you could hear people moving their clothes on the hangers). Laundry Service: We purchased the 40 item package for $50, which was a good value, IMO. Unfortunately they messed up THAT as well. You're supposed to have bags in the closet apparently to order the laundry service. We did not. Our cabin attendant gladly got us the bags. We put the items in, filled out the order form. They pick up laundry by 10:00 a.m. and the next day around 5:00 p.m. you have your laundry. Well maybe. We got someone else's laundry, in addition to ours. Hopefully they found their way back to their proper owner. Movie: I would've liked to have seen some popcorn at the outdoor movie screen. It did rain one entire day at sea. I thought they could've put an indoor theater projection screen in the Pantheon theater, but that wasn't there. They should consider doing something like this, IMO. Movie selection good, seating selection "eh". Shows: We missed the first show. We skipped the opera show (sorry don't like opera, even though the lady can sing very well I can't stand the vibratto). MSC has dedicated entertainment staff, not the same crew. As such, the QUALITY of the singing and dancing is excellent. I thought that the variety was not quite there. WAY better than Carnival. Quality wise, way better than RCI, but variety wise, I think RCI has them beat at least on the FOS. (on RCI we had an ice skating show, a magic show, some dance/musical shows). I think MSC's downfall was that the "theme" was just randomly chosen. Example: they had "Witches of Paris". Other than there were witches that was it. The music/dance didn't really impart anything about Witches, let alone Paris. I'm not a fan of Michael Jackson (sorry) so didn't care much for the show, but the staff were talented. Casino. I love the no smoking. Other than the random crew members we saw smoking in the "no smoking" areas on Deck 16 and 7 (outside), and the cigar lounge, I don't think I caught a wiff. WAY better than Carnival and RCI in this regard. Debarkation: What another disaster. We did the self-assist. First we were told anywhere between 6:30 - 7:30 we could debark. Then when I turned the form in, the lady said anywhere between 5:30 - 6:30. OK, so we get the sheet and our tag indicates we're in Group 2 (6:30 am in the Black and White lounge). We get up at 5:00 a.m., get ready, grab something in the buffet, and head down to the lounge. Well they didn't clear us (CBP or POM, not sure) until about 7:00 a.m. This is where MSC falls down again. NO announcement. NO indication as to which group should debark. By now, Groups 1, 3 and 4 are all jammed into an area and of course, the minute you see a line moving, you cut in front of everyone and as a result, we sat in the lounge for about another 30 minutes while the other groups managed to get through (because there's no lines, none of the those little barricade thingies, it's just a bit free for all). About as bad as the first Carnival cruise we went on. WAY less organized than our last RCI and Carnival cruise. Billing: Never got my 10% discount Voyager's Club from the mini bar, but no way in hell I'm standing in line on the morning of debarkation to fix that. MSC took enough of my time and money, wasn't going to give them any more. I won't go about the ports, as MSC can't control those. I did like the itinerary mainly because we had only ever done Nassau, and none of the others. Spa: I had gotten the 30-minute Bali massage and something else, but never got the something else (some consultation or something I believe). (MSC's website is terrible and the descriptions on the website do NOT match the actual booklet you see in the room). They don't let you use the shower in the massage room, so you have to put clothes on over the oils and go give your card again to use the saunas/showers/etc. I put down light pressure and got tenderized instead, and the lady didn't understand "less pressure", so I said "lighter" and she didn't understand that either. Seriously, language barrier was worse than any time I've been in Mexico. Sauna/Steamroom layout is bizarre. There's a common area for men/women that you use to get to the sauna's and the steam room. The idiot who designed the layout must have a perverse sense of humor because the door to the lady's sauna is right next to the door for the men's sauna and you can clearly see into the sauna/shower area for the men's one. So I'd suggest you keep your towel on unless you have maybe an Adonis body or don't mind showing everyone the goods. Advice: Don't pre-book anything. Wait until you get on, read the actual book and then wait until like Day 3 when they have 30% off and then book. IF you want it. Little if any massaging of the feet. Libary: Um, only library I've ever seen without books. It's a Library/conference room. Useless unless you have conferences. Photos: I apparently mis-read the 10-photo package I got as it's not just "any" 10 photos. You can only pick 10 of the 8x10 Portraits (the ones where you stand and pose with various poses as the photographers instruct you). I should've spent the $110 or whatever for the 100 photo package, as you get the embarkation/gala night photos, etc. MSC's website is very sparse on details. Public restrooms were kept relatively clean. You will not find urinals in the men's room, just an FYI. Fellow passengers: Heh, can't do anything about that, but we met a lot of nice people, some not so nice. As someone mentioned: "First world problems". Yes, had a lot of issues on this cruise, but we didn't get sick and had good weather except for one and a half days. Things could've been worse so I try to keep things in perspective. But do expect a lot of people who cant' speak English and have no concept of "queuing" in lines, etc. Just keep this in mind. Overall Conclusion: Price was good for what you got. Excellent drink package/coupons. Excellent internet service. Good shows. Decent food (except the Lasagna). Buffet selection - meh. (LOL). Excellent wait staff and cabin staff, who have their hands tied by MSC management running the show. TERRIBLE guest relations staff who throw you an attitude. Many frustrations. I wouldn't say this is the best or worst cruise. To be honest, never had a "bad" cruise per se. MSC has pros/cons just like any cruise line. Now the question: Would I cruise MSC again. Maybe in 2-3 years if MSC gets their act together. If the itinerary (Miami only sailings limit to where you can go) and if the price was right. But today, if there was an identical itinerary on another line that was the same or within $300, I'd go with the other line at this point. The hassle and disorganization is a constant problem that just wears you down gradually. Had it been a "once and done", I'd have a different view. Or if I was in the Yacht Club with the dedicated staff, MDR, and Pool, I might re-consider, but the cost (almost 2.5 times the price) doesn't quite justify it, IMO. Yes, lots of perks, but do you need to pay almost $2,000 more per person just to be able to use a pool and maybe have a better dining experience? Seems like a bit much, IMO. Read Less
Sail Date December 2016
This cruise was a great deal for a family with two teenagers, and we got two very nice balcony staterooms for a great price for the holiday season. CONS: The ship had a very diverse crowd, which was quite interesting and nice, but keep ... Read More
This cruise was a great deal for a family with two teenagers, and we got two very nice balcony staterooms for a great price for the holiday season. CONS: The ship had a very diverse crowd, which was quite interesting and nice, but keep in mind many cultures have different ideas of what is polite. As a very diverse crowd promises many languages, there were no comedy shows, because they would have to tell the jokes in 6 languages XD there were a few things to do on sea days like one arts and crafts table for an hour and a half in one of the restaurants, but most passengers swarmed the pool. The ship's layout in my opinion has way too many passenger decks, and not enough places and activities to facilitate this number of people. (over 4,000 people) On embarkation day, the process was decently quick and nothing too complex. When we boarded, like most passengers, we went to the buffet. This was the equivalent of the hunger games. At first, we assumed maybe the buffet was hectic because it was embarkation day, like most ships, but it did stay busy during mealtimes. This is understandable, but the ship description does include the statement "20 hour buffet" but if you go to eat during off hours (late morning, afternoon, before and after dinner times) you will only find pizza and a salad bar with maybe some fries and one type of pasta. The ship did also charge for almost anything they could. With the lack of sea day entertainment, the cruise line did offer some fun things, like a ship tour of the bridge, kitchen, etc. but it was fifty dollars!! Insanity!! We did find ourselves bored on sea days. because we aren't the kind of people that enjoy sitting around and eating for hours-on-end, but the casino sold void decks of cards and I enjoyed drawing on the balcony. The few activities that appealed to me were: Bingo (40 dollars, the machine broke and we all got a refund so at least we didn't lose money) T-Shirt coloring (I really enjoyed this, but I was sad to see people hogging some shirts for other people and the little girls who came with their parents and did not get to make one and cried) And the movies shown on the pool deck. PROS: Ok so it is rare you find decent food in a dining room, but the food was actually pretty good (portions are small but you can always go find the same pasta in the buffet the next day) The buffet has the best pizza I have ever had on a ship, hands down. The rooms were very nicely decorated, and were very clean upon embarkation. The staff was friendly and happy, but they were not over-the-top enthusiastic, like service I have had on a Norwegian Cruise. The ship itself is very beautiful, the public areas were limited for the massive size of the ship though :/ I can say, that I never had anything horrible or repulsive to eat, merely just bland at the worst case scenario. The entertainment staff who organized activities by the pool or things such as arts and crafts or bingo were very friendly and generally fun people to talk to or be around. EMBARKATION/DISEMBARKATION: Ok, so embarkation was standard, nothing too complicated, and from entering the terminal to stepping on a ship was maybe an hour. Disembarkation was really unique, because we chose self carry because it is usually the faster option. We went to our meeting place in the casino for our disembarkation group around 6:45, and then they announced us, and people rushed into a line, when an MSC manager told us we need to go to the end of the line. The whole process was a mess and little-to-no organization. We came to the consensus that we had to jump on the bandwagon of rushing into the back of the line, and we waited on the ship for maybe 45 more minutes. as soon as we got out of the anarchy that was deck 6 and we were on the gangway, it was smooth sailing. There were no people at customs, and we sailed right through to the end of the terminal in mere minutes. over all, the process was quick, but maybe we got lucky, because the cruise line did little to organize the mob in the casino waiting to leave the ship. NASSAU EXCURSION This part of the cruise really made me question MSC's integrity. My family has never been to the bahamas, and we thought it would be fun to try it because it seemed to have a lot to do. Since Nassau is depicted and a rough scene, we thought it would be smart to book an excursion through the cruise line, just to be safe. We are the kind of people that like to go to see sights and take pictures on cool things like forts or pretty hikes, not so much wallow in a crowded water park. So naturally, we chose the excursion that was described as a driving tour around the city and a Balmoral Island beach day. The tour was 55 dollars each through the cruise line, so this was an expensive tour. Our tour met in the theater on the ship, where we sat for 40 minutes waiting for our guide to take us off the ship. People were getting agitated because we wasted so much time waiting, but we finally left. The guide took us off the ship as a group to a parking lot adjacent to the cruise port, where we waited for our motor coach. The bus was rather small and nothing special, but no big deal. The "tour" around the city consisted of a description of an old library, a restaurant that sounded like a commercial, and an old fort, that we didn't actually get to go and take pictures of. Our guide dropped us off at a boat next to señor frogs, where we got on the boat to go to the beach. We sat on the boat at the dock while we waited for more busses of passengers dropped off other beachgoers, and fyi, we only had 5 hours in Nassau from leaving the ship to All Aboard. We ended up waiting on the boat for 45 more minutes, at this point it was roughly 3:00, we had to be on the ship back at 5:00. My family and other passengers were getting angry as our day in the bahamas was being waisted away as we waited on a parked boat for more passengers to be dropped off by one last bus. We decided this was enough, as the tour guides from the ship did not seem to care, and we decided to get off. Almost half of the group got of the boat because we were fed up with never getting to actually do anything interesting. The driving tour was a bust and we were going to have almost no time at the beach. We were incredibly disappointed in the lack of organization and the fact that we wasted 220 dollars and most of our day in the bahamas. OVERALL Our cruise was enjoyable overall. There were a few things at the fault of the cruise line that were minor setback, but it was nice to relax and enjoy the ocean. If you are someone who is looking for the bare necessities if a cruise (buffet-pool-dining room-enjoying an ocean view) then this cruise is right for you. If you are an adventurous person looking for an engaging week of fun and social activities, I would check Norwegian or Royal Caribbean. Read Less
Sail Date December 2016
My family and another friend chose the MSC Divina because Kids Sail Free (under 12) and we had a 9 and 10 year old with us. Plus, the website had a 12-drinks-free offer / traveler if you got the "Fantastica Experience," which we ... Read More
My family and another friend chose the MSC Divina because Kids Sail Free (under 12) and we had a 9 and 10 year old with us. Plus, the website had a 12-drinks-free offer / traveler if you got the "Fantastica Experience," which we did. So, the value was undeniable. I'll start with the positives... 1. The ship is in great shape. I mean, it's truly a beautiful vessel in tip-top condition. From the bars to the restaurants to the cabins, it was a comfortable, well-built ship. 2. The servers, porters and cleaning crews are very good. 3. The shows were VERY good, and some of the on-board experiences were worth booking, like Eataly Restaurant or the Winemaking Experience. Now, things to look out for. 1. The Fantastica experience, despite what the website promoted when I purchased our tickets (verified by our travel agent), did NOT include any drinks. For my family, that added $200 to our final bill. I asked a lady at the front desk to look into it and she dismissed me outright. She somehow simultaneously A) hadn't heard anything about complimentary drinks in the Fantastica Package and B) was CERTAIN that in the fine print it said that it wasn't offered on my cruise. That may have been the case, but the way she handled the situation was very unprofessional. 2. The FOOD. Look, you can read all of the reviews and hear all sorts of things, but here is the real deal. You can expect a VERY crowded, cafeteria-style buffet with food that wouldn't compete with an Old Country Buffet. The notable exception was the pizza, which was great. If you can eat nothing but pizza, two meals a day for 7 days, you'll be in heaven. Of course, you'll have to buy your soft drinks at roughly $3.00 a can if you don't want water or lemonade. Even in the "included" restaurants where the service is actually quite good, the food is truly hit-or-miss. More often than not, the items that were the "chef's recommendations" were actually among the worst things on the menu. Now, Eataly was a fine restaurant and the food there (at a pre-paid $25/head + drinks) was quite nice. 3. The HARD SELL of the drink packages. You will be bombarded non-stop for the first two days by every server trying to get you to purchase a massively expensive drink plan. I even had a bartender find my number from my receipt and CALL MY ROOM when the whole family was in bed to tell me that he can cut me a deal on some other drink package. 4. You will be charged for using your minibar whether you actually used something. I even took a picture of the minibar when I arrived, used NOTHING and got charged about $9.50. 5. The WiFi package. We bought the top level package so that we could connect all four devices we had on the trip. Little did we know that simply being CONNECTED to the WiFi drained it, so much so that in the first HOUR we had already consumed close to 20% of the week's allotted data. TIPS for a GOOD DIVINA EXPERIENCE: 1. Lower your expectations. Know that you'll be eating cafeteria food for most of the trip. Not a big deal if you're prepared for it. 2. Buy the $60 Games Package. It covers all of the Bowling (in the sports bar), F1 Simulator and 4D Theater rides you can handle for your whole cabin for the whole week. I swear, we got $60 worth in the first day. 3. Don't get a drink package. Unless you and everyone in your room drinks 10-12 beverages a day (including port days), it's ludicrous. Buy beer by the bucket and effectively save 20% (the 5th beer is free). 4. Free ice cream on the Pool level is regularly available and frankly tastes just as good as the $2.00 gelato. 5. Don't buy excursions unless you REALLY want to. We just researched places on trip advisor and took taxis to cool destinations at each port. 6. If you feel that your service has been poor, know this. Every day they charge your room $12/adult and $6/child. If you would rather tip your servers and porters yourself, you can go to the front desk and have them remove the service charges from your bill. Then you can get envelopes and leave tips of your own choosing to the people who made the biggest impact on your trip. 7. If you're traveling with kids or friends, bring post-it notes. We bought good walkie-talkies for this trip and they had a tough time connecting through the many levels of this huge ship. A simple note on the door telling people where you are would be more effective. 8. On the day you embark, get to the ship early and plan for a completely chaotic time. Security and Cruise personnel don't seem to know what the hell either is doing, so be patient and prepare for a frustrating boarding procedure. Would we do it again? If you ask my wife, she'd say no... I'm about 50/50 now that I know what to expect, and the kids liked it quite a bit. So, like I said... Mixed bag. Read Less
Sail Date December 2016
My husband and I choose this cruise because a group of our friends were going on it to celebrate the New Year. We have been on over 30 cruises but not on MSC so we wanted to celebrate the New Year with our friends as well as try a new ... Read More
My husband and I choose this cruise because a group of our friends were going on it to celebrate the New Year. We have been on over 30 cruises but not on MSC so we wanted to celebrate the New Year with our friends as well as try a new cruise line. I live in Miami so it was easy for me to get to the port on Uber. Embarkation was very smooth. Although my documents said boarding was at 2 pm I got there at 12 noon and was able to board the ship. Very short line to board. One of the things that was different from other cruise lines that I did not like was that I could not pre register my credit card before getting on the ship. Once I was on the ship we had to go to a machine to register the credit card. My first impression of the crew when I got on board was not very pleasant. All the bar staff was piled up at the entrance of the ship trying to sell drink packages. I asked for a map of the ship and the daily activities and they did not have one available. Seemed very disinterested in helping. I went to the buffet to have my lunch and wait for my cabin to be ready (at 2 pm) and the staff on the buffet acted the same way. Again all they cared about was selling drink packages. This gave me a very bad impression of the staff. They must have had to meet a quota because that is all they cared about. The ship is large and beautiful has many lounges and different types of music in the lounges, however for a cruise leaving from Miami they did not have a lounge with Latin music.The entertainment at the theatre was the best I have experienced on a cruise ship. I was not pleased with the food. In the buffet there were many options to choose from but many times the food was not hot but lukewarm. The meat dishes were not very good. The best choice was the white pizza with a salad and fruit. In the dining room the first few days the service was very bad - looked like they were shortstaffed and the waiters were not friendly at all. We spoke to the Maitre'd and it completely changed after that. Service got better and waiters became more friendly and attentive. The food was ok but I have had better tasting food in other cruise lines. The desserts were all very good. We did not book any tours as we have been to San Juan (Old San Juan), Grand Turk (Margaritaville) and Nassau (Atlantis) so we went on our own. The cruise was a good value for the money. I find that their staff (bar and MDR and buffet) is not as attentive as other cruise lines (Carnival, Holland, Royal Caribbean or Celebrity). I could not buy a drink new year's eve at the Black & White lounge.. They only wanted to sell Champagne and did not have enough bar tenders or waiters. We had to go to another bar to buy it. I have never seen this happen on a cruise. Disembarkation was very smooth. Since we carried our own luggage we were the first group off the ship. I am not sure that I would cruise with MSC again unless I get a very, very good deal. Read Less
Sail Date December 2016
The ship itself is fabulous. The cabin we had (balcony) was comfortable, spacious enough and close to the centre of the ship. The entertainment in the evening was terrific and there were activities for everyone (if you chose to ... Read More
The ship itself is fabulous. The cabin we had (balcony) was comfortable, spacious enough and close to the centre of the ship. The entertainment in the evening was terrific and there were activities for everyone (if you chose to participate). The service was very good. One negative was the advertised room service was 7 AM but never started until 7:30 AM. Staff was very friendly. Some ports were boring and not worth the effort. The breakfast & lunch buffet offered a huge variety to please everyone. The food ranged from fair to very good. The evening meal menu looked very tempting but failed to impress. The caesar salad was served at room temperature, tartar sauce for the fish was a clump of mayo with a little relish, the steak was thin and lacked flavour and the cordon bleu was disappointing. Drinks are good but no bargain. There is a smoking area at the back of the ship (with a bar), top deck and deck 7 where the lifeboats are. A couple of locations are difficult to get to but you learn how to get there by the end of the cruise. Overall, a nice cruise if your expectations are not too high. Read Less
Sail Date January 2017
I had a group of 43 people on this cruise. Most had a good time. I had one lady who needed a wheel chair and it took us 3 hours sitting outside waiting for our turn to go in. There were no drinks offered and no restrooms during the ... Read More
I had a group of 43 people on this cruise. Most had a good time. I had one lady who needed a wheel chair and it took us 3 hours sitting outside waiting for our turn to go in. There were no drinks offered and no restrooms during the wait. We also were not given a time that we would be able to board. Several people would ask, and no one received an answer. Once he left the "clipboard" where people could look at it to see how long it has been taking to get people onboard. He came and took it and wouldn't answer questions. in the dining room, we had several tables assigned to our group. With other cruise lines we can trade tables and talk to different people each night at dinner. The Maître d' would not let my people change tables. One night I switched tables to sit with people I knew were going to be dining alone at a table of 8 and I was scolded. What if they decided to come to dinner? I told them I was the group leader and I knew the others would not be joining this couple this evening. Finally the Maître d' walked away. Read Less
Sail Date January 2017
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.7
Rates 5.0 3.7

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