9 Helpful Votes
Sail Date: August 2018
We have just returned from the Viking Danube Waltz River cruise from Passau to Budapest with a pre cruise extension in Prague. We were very disappointed. We are not new to touring having done 6 cruises and 11 land tours so feel we can ... Read More
We have just returned from the Viking Danube Waltz River cruise from Passau to Budapest with a pre cruise extension in Prague. We were very disappointed. We are not new to touring having done 6 cruises and 11 land tours so feel we can compare travel products fairly well. Viking river cruising did not compare well. We had only 2 half days of daytime cruising the whole time mso what was the point? We had paid for a full balcony and most of the time we were double or tripple moored so we couldn't use it. To make matters worse we were parked in Vienna due to low water and bussed to Bratislava and Budapest from Vienna. Whilst I understand low water was the issue Viking should have stayed with the itinerary using the bus and taken us on from Bratislava to Budapest on the same day as would have occurred on the cruise. Instead they bussed us from Vienna to Bratislava and back to Vienna, then the next day Vienna to Budapest. Why was this an issue? Because we missed out seeing Budest properly and had to endue a long trip in a very ordinary comfort tour bus and only have a half day in Budapest instead of the 2 nights, one full day as per itinerary. The tour we were given was only of Pest and we had to view Buda from further down on the otherside of the river. Whilst we could see the castle from afar whatever was also up on the hill was not viewable. All optional tours had to be cancelled. In Budapest one bus group stayed at the Sofitel hotel right at the Chain bridge so they could see the famous river lights at night as we would have on the boat. However we were put in a hotel far from the river, despite the fact we had paid a lot more than many, for a full verandah stateroom on the top deck. At the Budapest airport we met people from another river cruise company who told us they had been bussed into Budapest as per itinerary for 2 nights and HAD BEEN COMPENSATED for the unconvince of the low water/ bus transfers etc. The other River cruise company had also advised them much earlier about the low water and given the option of full refund if they didn't want to go. We were given nothing but excuses. Viking kept pretending they were waiting to see what would happen re river height all the way to Vienna when they knew we were not going further. Finally we had transfers booked but no one came for us from the airport in Prague. Afer a super anxious hour a Viking rep turned up for someone else and told us they didn't have our time of arrival. They had our phone number and email plus we had rung them 3 times previously so why couldn't they have been proactive and found out. At the Prague hotel we were given twin beds despite requesting a king and one of the twin beds had a broken leg. In Budapest we got another twin bed of course, at least it wasn't broken. On a plus the stateroom on the boat was nice and was kept immaculate by the great stewardess. The waiters and bar people were brilliant. Not so a person on the front desk who was abrupt and unhelpful. The food was quite good especially the good breakfast range and quality. Overall couldn't recommend Viking. Read Less
13 Helpful Votes
Sail Date: October 2016
We chose this cruise for three reasons: first, my mom had always wanted to do a river cruise, second, the reviews for Viking were very good,and third, the itinerary was what we were looking for. We started in Prague with the 3 day ... Read More
We chose this cruise for three reasons: first, my mom had always wanted to do a river cruise, second, the reviews for Viking were very good,and third, the itinerary was what we were looking for. We started in Prague with the 3 day extension and stayed at the Sheraton. The pick up at the airport was seamless, the concierge specific to Viking in our hotel was excellent. The tours in Prague were informative and our guide was very knowledgeable and entertaining. This was easily the best part of the whole experience. Embarkation was super easy, and our room was neat, clean and ready for us. So far so good. Our first meal was not so great. Three of the ten of us had tough grisly meat, my mom's was way over cooked. I'm not that picky about food, but it just wasn't great. Throughout the week, we sat at the same table every night. The server didn't even try to learn our names, didn't pull out our chairs for us (I would have especially expected this for my 80 year old mother), never refilled my water glass without being asked, and just generally didn't anticipate our needs. All week long the food was just ok; I would have expected better for the ratings the ship received and for there only being around 170 passengers. Also, the deserts were not even worth ordering and if you like fresh fruit or good salads, good luck. Also, once it was nine or so, there was no food to be found anywhere on the boat. You had to learn quickly to take something back to your cabin if you wanted any evening snacks. Speaking of the cabins, The beds, linens, pillows, showers and TV were great. The service was just so-so. The first night the AC wasn't working and we only had heavy feather comforters. I requested a sheet which they brought the next day but didn't bother to put it on the bed. Also, we were out of TP in our cabin for 2 days-certainly something the room steward should have been attentive to without having to request it. One day I had a migraine so I stayed in bed until noon. When I left, I directly asked the steward to go ahead and make up our room. She said ok but when we returned around 5, nothing had been done. To me, these kind of things just are not first class. Also, the first 2 nights there was a sewer smell. Entertainment. The staff brought on some fun entertainment that featured local dancers, singers and opera singers; all were well presented and very good. However, on the other nights, there was nothing. I mean, set up some card or board games, bridge, rummy, etc. Have a Bingo night, have a karaoke night, etc. I'm not looking for Vegas style shows, just something fun to do for the crowd that is under 60 and doesn't go to bed by 9. Ports and shore excursions: We spent a lot of time on buses and listening to very knowledgable tour guides tell us the history of buildings and pointing out various sights. I did like the headsets. They worked great and made it easy to hear and follow the guides. Without exception, every one of our guides on the included excursions was outstanding in their knowledge, seemed to love what they were doing, shared their feelings openly about living under a communist regime, answered questions, and understood how to lead a group. If you love history, you will really appreciate the guides. However, if you want anything more than just looking at the outside of a building, you really need to buy the special excursion packages. We bought the night in the countryside with dinner and folk dancing. I'd give it about a B- There were a lot of people packed into a small space with room for only 5 or 6 of the guests to participate in the dancing. Kind of reminded me of something you would see at Disney. We really loved the ports we visited-Passau to Budapest. We were traveling with 3 siblings and their spouses, all in our 50's, our mom and her sister-80 and 82, and one friend with her mother-same ages. I am not sure if I would go again or not. If you are flying all the way over the pond anyway, my advice would be to be sure and do the 3 day pre-cruise in Prague. We felt that 2 days in Budapest was enough so instead of doing the post cruise tour, we booked our own return and visited London for 3 days. One more thing, my mom and her sister stayed in Budapest for the 3 day post tour. They said their flights home (provided by Viking) were terrible. With travel time and layovers it took them almost 20 hours to get home to Orlando. I think Viking might just look for the cheapest seats, but when a lot of the clientelle is older, maybe they should pay a little more attention to the itinerary. Read Less
Viking Vilhjalm Ratings
Category Editor Member

Find a Viking Vilhjalm Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise