1. Home
  2. Cruise Destinations
  3. Australia & New Zealand Cruises
  4. Australia & New Zealand Cruise Reviews
3 Helpful Votes
Sail Date: October 2018
Our experience aboard the Celebrity Solstice was wonderful, despite there being 12 sea days throughout our cruise the options for entertainment were wonderful, you could be continuously entertained or you could always find a quiet spot for ... Read More
Our experience aboard the Celebrity Solstice was wonderful, despite there being 12 sea days throughout our cruise the options for entertainment were wonderful, you could be continuously entertained or you could always find a quiet spot for some time on your own. Great ship and always smiling obliging crew, only one negative was the terrible coffee at elbacio, the baristas had no idea, when the manager made a coffee it was superb, the other staff need to learn quickly. Food on board fantastic from the buffet right through to fine dining. Well done to all in the catering department. Entertainment in the theatre was incredible, we did not miss a show, and whilst it is impossible to please everyone and we are included in this, not all shows were our cup of tea, however the skill on the cast in every case was amazing, and when we next cruise on the Solstice we will again be sure to catch every show. A big thumbs up to cast and crew Read Less
5 Helpful Votes
Sail Date: October 2018
We recently traveled from Honolulu to Sydney, Australia on the Solstice. We were in Aqua Class and as usual the food and service in Blu was excellent. We were very pleased with the stateroom attendant who was personable and exceeded our ... Read More
We recently traveled from Honolulu to Sydney, Australia on the Solstice. We were in Aqua Class and as usual the food and service in Blu was excellent. We were very pleased with the stateroom attendant who was personable and exceeded our every request. We thought our meals in Murano, the Oceanview Cafe and the AquaSpa Cafe were very good. We enjoyed our ports of call and the shore excursions which included Maui, Tahiti, Bora Bora , Moorea, Auckland and Bay of Islands. We thought the cruise director was excellent and really enjoyed the shows, lectures and various entertainment. On occaison we visited the Martini Bar and found the bar tenders to be very personable and quite entertaining. We found the Fitness Equipment to be in good working condition and thought the Embarkation and Disembarkation process was efficent . We were assigned a Guaranteed Cabin which was Stateroom 1510. We had read several reviews regarding the noise from the treadmills located in the Fitness Center being problematic. Actually, it was not an issue for us since we are early risers and only on a couple occaisons did someone use the treadmills prior to the 6 am Fitness Center opening.We did not hear any noise after 7pm. You can hear the treadmills in the Cabin and on the Veranda but again it was not an issue for us but could be for someone else. The real issue we had with the Cabin was that the Couch was worn and the fabric was ripped in three different areas. The paint on the ceiling of the Veranda was peeling in two separate spots and ready to fall. On one of the days during the 18 day cruise they power washed the verandas and the peeling paint fell on the floor and onto our porch furniture. The paint that fell actually dried and stuck to the recliners and our room attendand cleaned the furniture to the best of his ability.. This was our eight cruise with Celebrity and it is the first time we departed a Celebrity ship not being able to recommend that ship to our family and friends. The only other negative we experienced ,and heard many others comment on, is the constant Upsellling from Specialty Dining to Photos etc;. Read Less
Sail Date: September 2018
This cruise was a long time in the planning and didn't disappoint. After spending 2 weeks in Canada and 5 nights in Hawaii, this was the perfect way to return home to Sydney calling at Pappete, Moorea, Bora Bora, Wellington and ... Read More
This cruise was a long time in the planning and didn't disappoint. After spending 2 weeks in Canada and 5 nights in Hawaii, this was the perfect way to return home to Sydney calling at Pappete, Moorea, Bora Bora, Wellington and Picton. Arrived at the Honolulu cruise terminal around 11.00am and although departure wasn't due until 10.00pm (actual 2.00am) we were immediately allowed to board and as usual cabins were available around 1pm. Signs indicated that the ship was full for this cruise so no cabin upgrades were available. We loved the size of Radiance of the Seas and found it to be the perfect size ship for this type of journey. Loved the central atrium area and the fantastic views from the Schooner Bar and Champagne Bar (our favourite and regular haunt for this trip). Food in all of the restaurants were of a high quality and variety. Highly recommend Chefs Table and Chops Grill. Entertainment was your typical fare with a number of theme nights and 3 formal nights. The crossing equator ceremony on the main pool deck was also great fun as was the atmosphere in the pub when we watched the live broadcast of the AFL grand final. The only downer was the cruse director and his wife (activities manager) who were very "American" and as a result his attempt at humour and interaction with the majority of the Australian guests on board didn't quite work. The highlight of the trip was the ship excursion we did in Moorea (motu picnic tour) where we got to snorkel and swim with reef sharks and rays and provided with a fantastic lunch including drinks on a private island overlooking the lagoon. The other highlight would be when we hired an electric buggy and drove around the island of Bora Bora. Would definitely do this cruise again. Read Less
Sail Date: September 2018
had previously cruises NZ with Radiance and found the cabin clean, food great and entertainment sufficiently good to balance out the cruise. We had any time dining but found the windjammer food different menus good to suit our taste and ... Read More
had previously cruises NZ with Radiance and found the cabin clean, food great and entertainment sufficiently good to balance out the cruise. We had any time dining but found the windjammer food different menus good to suit our taste and we had the drinks package so good morning coffee, fresh juice and cocktails by the pool were all good. The ship was late leaving Hawaii but the sailing was smooth virtually all the way until we reached Sydney. The pick of the shore excursions was bora bora although Moreau was also very cool and we swam amongst the rays and small sharks. The entertainment was mixed and I guess I was not a fan of the ships host (and hostess) forgotten their names but they seemed to not be very genuine or funny - they did their jobs but that was about it. Overall the variety of entertainers was good. overall a great cruise. Read Less
3 Helpful Votes
Sail Date: October 2017
Because we wanted to visit Hawaii and French Polynesia. We choose celebrity solstice as we wanted a premium cruise liner as celebrity and we did the right selection! The ship was amazing, the destinations was amazing and overal it was a ... Read More
Because we wanted to visit Hawaii and French Polynesia. We choose celebrity solstice as we wanted a premium cruise liner as celebrity and we did the right selection! The ship was amazing, the destinations was amazing and overal it was a great experience and holiday!Service was excellent, captain and the crue officers were very experience and professional and they kept us inform all over the voyage. Port of calls were carefully selected by the cruise line to be according to the higher standards.Our balcony cabin was perfect and spotless with a super efficient design.Our battler was very polite and thoughtful.He met all of our needs with politeness.Entertainment was according to the destination with themes inspire from the tradition and dances of the region.Overall we had a creat experience within the ship and on each port of call. We will gladly repeat the cruise in the future with the celebrity Solstice ! Read Less
2 Helpful Votes
Sail Date: October 2017
Cabin: Cabin 9191, an outside balcony on the port side, had plenty of room and the most well-designed bathroom we’ve seen on a cruise ship, with more storage space than we needed and a shower big enough that you could actually pick up a ... Read More
Cabin: Cabin 9191, an outside balcony on the port side, had plenty of room and the most well-designed bathroom we’ve seen on a cruise ship, with more storage space than we needed and a shower big enough that you could actually pick up a dropped bar of soap. There was some low-level vibration whenever the ship was in motion, but not enough to bother us. Dining: We ate twice at each of the specialty restaurants (including Sushi on 5), as well as the main dining room and Oceanview café. Overall, the food was above average but not spectacular. Service in the specialty restaurants was usually excellent, but slow service in the main dining room implies they were understaffed for much of this cruise, and finding an open table in the Oceanview was frequently difficult. Ports and Shore Excursions: An inordinate number of rainy/cloudy days only slightly dampened our enjoyment of the ports. On Maui we did the road to Hana -- an 8-10 hour trip with scenery and road conditions such that you definitely want someone else driving. In Tahiti we did a small-group private circle tour of the island, and on Bora Bora the snorkel/stingray/shark trip was a lot of fun. In Auckland, the weather finally cleared part-way through our wine-tasking excursion to Waiheke Island, although the ferry and bus rides were more interesting than the wines. And at the Bay of Islands, the scenery during the bus ride was as interesting as the stops at kauri forest and glow-worm cave. Entertainment: The musicians who played in public areas throughout the day and evening covered a wide range of styles from classical to blues, and for the most part did a good job. We didn’t see all of the theater shows, but the best that could be said for most were that they were about what you’d expect if you’re familiar with cruise entertainment. In some cases, the sound system was so loud that singers’ words were unintelligible. However, we enjoyed comedian Jeff Nease, and musician/story-teller Bayne Bacon was outstanding. Other: Despite the omnipresent Purell dispensers and the captain’s daily exhortations about hand-washing, there was an outbreak of norovirus on the last day before we reached Sydney. Actions such as eliminating all self-service in the Oceanview café probably helped limit further spread of the virus, but the medical center could have handled the triage process more efficiently than they did. Read Less
7 Helpful Votes
Sail Date: October 2017
Cruising from Hawaii back to Australia via Tahiti and New Zealand and not having to fly, seemed like a wonderfully relaxing holiday... But then there was norovirus! I think many more cases than were officially reported. I was an unlucky ... Read More
Cruising from Hawaii back to Australia via Tahiti and New Zealand and not having to fly, seemed like a wonderfully relaxing holiday... But then there was norovirus! I think many more cases than were officially reported. I was an unlucky one who had to be wheeled down to to doctor at 3.30am! I have never been so violently ill in my life. My husband who felt quite unwell a few days later but avoided all food and alcohol, dodged the bullet of a full blown attack and was not reported. Many people we discovered along the way had been "feeling unwell" and so we hadn't seen them for a few days. I bet lots had "it" and just laid low. I have been on 6 previous cruises and Solstice was the grubbiest, from the table top in the lounge immediately upon embarkation to our cabin in which I had to scrub the sink with an airline toothbrush, yuk! The towels were threadbare and I daren't check out the pilllows or mattress. Yes, my adult kids say I am the CLEANEST person they know and I was perfectly healthy for a week in Hawaii and through Tahiti and Bora Bora. I was fastidious in my hand sanitising but then I began to notice people's habits - at the buffet especially. For example- people picking their teeth - it has to be said - and then touching the servers!!! For heavens sake cruise ships, serve people individually or put sanitizers on each table so we can eat a bread rolll. Needless to say, the buffet is to be avoided at all costs. The restaurants all seemed good but I bet menus etc. are still contaminated. Oh, and all that cruise pass handling. I have to stop now as I am reliving the nightmare. Don't go!!! PS. After being in isolation for 24 hrs Celebrity offered me a 1 day credit on a future cruise (within 12 months) of course. An admission of liability perhaps? I don't think I will be taking them up on their offer, ever. Read Less
4 Helpful Votes
Sail Date: October 2017
Chose this cruise for itinerary and package deal through travel agency. 1) Lacking in day time entertainment & activities. By 5th sea day, was bored. After 9th, weather cold and couldn’t go by the pool, I was exasperated and ... Read More
Chose this cruise for itinerary and package deal through travel agency. 1) Lacking in day time entertainment & activities. By 5th sea day, was bored. After 9th, weather cold and couldn’t go by the pool, I was exasperated and incredulous as to how little there was to do. Celebrity could learn a lot from its parent company, Royal Caribbean, in this department. 2) Bands for night entertainment were good but only on for two lots of 45minutes in a small foyer area. Needed to be on for longer, in a larger area. Crowd loved them when there were on. 3) Coffee in Bacio Cafe was dreadful, undrinkable. Order a white tea, got milk AND water in teapot. 4) Baggage offload from ship was a fiasco. Bags were put outside cabin the night before. Disembarkation started 1 hour after docking. Early departure bags not there, late departure bags clogging up small bag collection area. Bags need to be sorted in departure time order on the ship the night they are collected then offloaded into terminal in that same order. People were missing bags and delaying airport shuttles. Celebrity needs to study their market, i.e. Australian made up over 65% of the passengers on this cruise and will make up over 95% on their Sydney to Pacific/NZ cruises. They’re still catering heavily for the Americans that will not be on the cruises out of Sydney for things such as food, entertainment, activities. Read Less
3 Helpful Votes
Sail Date: October 2017
PROS: I have to disagree with many of the reviews that decried the quality of the dining. We found dinner to be quite pleasant, even if the menu did become a little repetitive. Our waiter and assistant waiter were outstanding, and we ... Read More
PROS: I have to disagree with many of the reviews that decried the quality of the dining. We found dinner to be quite pleasant, even if the menu did become a little repetitive. Our waiter and assistant waiter were outstanding, and we couldn't go wrong by following their suggestions. Dinner was served efficiently so that we usually could make it to the early show in time, and the cafeteria offered adequate seating and predictably good quality alternatives. Also, the staff were invariably helpful and exceeded expectations. This included, notably, our cabin attendant, all members of the dining room and food service staff. At the end of the cruise, these staff members had to work especially hard because of the outbreak of illness aboard the ship. CONS: We choose this cruise because of the itinerary. While it involved 11 days at sea, we usually enjoy the many shipboard activities and the opportunity to relax. Sadly, the main shipboard activity on the Solstice was fending off--sometimes physically--the constant upselling. Being accosted by animal characters outside the cafeteria accompanied by equally insistent photographers became worse than tiresome: It was practically assault. The pre-recorded upselling phone messages left in the cabin reminded me of why I had wanted a vacation. And the gauntlet of specialty restaurant barkers when entering lunch were like carnival workers. Added to this, at least half of the "enrichment" activities were actually enrichment for Celebrity and attempts to squeeze $$$ out of guests for overpriced services or terrible "artwork." In fact, outside of some worthwhile lectures and trivia contests, there was little to do during sea days. Scant information was made available about the ship's daily position, about port layouts or getting into town. The daily newsletter was a reiteration of dining venues and times, a list of sales presentations, and a few repetitive activities. Celebrity dedicated considerable space to upscale shops but only a pegboard of about 25 sq ft to sundries such as aspirin and seasick pills. With nearly two weeks at sea, I would have appreciated the usual supply of everday items being on hand. Show quality varied from one extreme to another. A fantastic concert pianist on one night, then a disorganized and pointless production show the next; an on-the-mark female vocalist raised my expectations on the first night to be followed later by a lounge lizard male singer. Considering that we paid a very low price for the cruise, it was a good value for the money. Had we paid anywhere near full price, I would have been sorely disappointed, but it was a comfortable way to travel to Sydney and arrive more rested than if we had flown. See cabin review, below. Read Less
Sail Date: September 2017
This was a very enjoyable cruise, we chose it so we could spend some time in Hawaii before the cruise and also see some of Tahiti, however the long sea day stints were a bit too long with nothing much to do on board those days. The food ... Read More
This was a very enjoyable cruise, we chose it so we could spend some time in Hawaii before the cruise and also see some of Tahiti, however the long sea day stints were a bit too long with nothing much to do on board those days. The food was good in both the Dining Room and Windjammers and seemed to be even better the last few days. We booked the First Night done Right where they choose a specialty restaurant and give you a note in your cabin to let you know which one to go to on the very first night. We received this information on the 3rd day so we found this out on our own by accident , however when I booked this online I was told you could change the restaurant but when I asked to change they wouldnt do it, I was very disappointed as I didn't eat what was served, so I found that was a waste of money and we didn't book another specialty restaurant. Very little activities during the day. Could not get a deck chair if our life depended on it, the same people had the chairs from dawn til dusk so no one else had a chance, especially in the solarium. Read Less
3 Helpful Votes
Sail Date: September 2017
We flew from Newark NJ to Honolulu on United. We were in First Class and had the lie down flat seats. They were the most comfortable seats I have ever experienced! Crew was really nice! Speedi Shuttle not a good company. They are ... Read More
We flew from Newark NJ to Honolulu on United. We were in First Class and had the lie down flat seats. They were the most comfortable seats I have ever experienced! Crew was really nice! Speedi Shuttle not a good company. They are rude, disorganized. Hawaiian Hilton Village. We loved this hotel, and returned for our post cruise! Perfect location... but be prepared for high prices! Newly retired and could travel this time of year! This was my 37 th cruise, and multiple cruises on Royal Caribbean. I saw a lot of negative reviews before and after I had booked this cruise... and just like all the other reviews on every ship I have ever sailed on, I used the negative as a heads up, but not a deal breaker! The facts! Embarkation in Honolulu was one of the worst we have ever experienced! The good news was, once we got on board after the long wait (Suite line) the cabins were open. Our cabin was a JR Suite on the 10th deck, midship, perfect location! There was more than enough storage for our 18 day cruise.. except the suitcases did not fit under the bed! There was a coffee maker and Kettle.. and the cabin was a great size! Loved finding a padded lounge chair on our balcony! Walk in closet... bathroom shower/tub.. The cabin was spotless, and the bed was comfortable! We had a great cabin Steward! The ship... it has definitely aged better in some places than others.. It was clean though, and although there were no real bells and whistles like the other classes, we didn’t miss it that much! The only real downfall was the cabin tv.. one of the worst programming we have ever seen... a big complaint on the ship! We are Diamond, and took advantage of the lounge which had a continental breakfast, small sandwiches at lunch, and cocktail food and drinks before dinner. The lounge was a little small, but in the evening they opened the doors to a connecting lounge. We enjoyed the special lunch and other events they had for Diamond level! The food.. these are my facts keep in mind there are always different interpretations when it comes to this category! The Wind Jammer was the worst we have ever experienced! The choices were much more limited, the pizza tasted like the worst version of a frozen pizza, and the cold cuts barely changed every day! The lay out was screwy, and did not flow well. For example to find tomato and onion for my salad, I had to go to the hamburger line.. The food was not very good! This is the first time we have ever had this complaint! Lunch in the dining room was good, and loved the salad bar, but even that needed more choices. Dinner was hit or miss! There were menus that no one at our table enjoyed, and more often than not people ordered steak instead. Filet Mignon was never an option unless you paid for it.. The king Crab was not King Crab, it was Stone Crab.. Our waiter was terrific, our head waiter not so much! There were two of us that needed to order the night before because of food allergies, and the head waiter made us feel like we were a bother! He did nothing to give us more choices, and made everything a big deal! On my last RCCL cruise the head waiter was amazing and I never had to eat the same thing twice! The lunch head waiter on this cruise was fantastic! I liked The Park at the Solarium Pool for salads, and my husband liked the Dog House the few times they had Bratworst. We did not go to any of the Speciality restaraunts but people were raving about Giovannis. Room service: We only got Continental breakfast, never had the breakfast or other food you have to pay for. It was on time, and fine.. Many days at sea, but I was never bored. I did not go to the pool at all, but could see lounges when we walked through. The Solarium was packed all the time! The poor life guards even in the worst weather had to stand out there, even with no one in the pool.. It was inhumane sometimes! The shows were good, the production shows ok, except the new Tango show which was amazing. We didn’t get some of the humor, since almost all the shows were Australian performers. (There were 1800 Aussies) on the ship. There were some good lectures, and some demonstrations. I did the cupcake decorating which was fun! There was a four year old whose cupcake came out better than mine lol The photographers were out each and every night, but they were not that intrusive... I didn’t find the hard sells that annoying on the sailing.. There was not as much junk in our door.. Internet... Voom, spotty, frustrating, unreliable! CD... not my cup of tea, but I am not going to do a character assasination. Let’s just say I have had 36 better ones! Cruise Activity Staff very nice and fun to be around! Crew on ship.. The only rude person we encountered on the whole ship was at the Excursion Desk.. the crew was over the top friendly, and helpful! We would do this cruise again! Even with a crazy amount of sea days! Read Less
4 Helpful Votes
Sail Date: September 2017
Overall this was a good Cruise. Some adjustments need to made by Royal Caribbean to enhance the Cruising of future patrons. 1. Bands were in the Centrum. This was somewhat disappointing, no area to Dance & not enough seating. Should ... Read More
Overall this was a good Cruise. Some adjustments need to made by Royal Caribbean to enhance the Cruising of future patrons. 1. Bands were in the Centrum. This was somewhat disappointing, no area to Dance & not enough seating. Should have been in the Colony Club, where there was plenty of seating & a large dance floor. It remained empty on most nights. 2.The Dog House was a waste of space. Hot dogs were able to be obtained from the Windjammer. I noticed that it was not patronised very often. Only a suggestion, why not convert to say a "Johnny Rockets" or something similar. Maybe dress it up a bit. 3. Children (unsurpervised ) were allowed to play on the pool tables as young as 8, when a sign clearly states minimum age 18. This was every day. I am happy for them change the age limit, however some children do need supervision as tables can easily be ripped or damaged. Read Less
3 Helpful Votes
Sail Date: September 2017
hi, We decided on this cruise as we have done the reverse cruise in 2013 on Rhapsody of the Seas and loved it. We had a good time on Radiance but found a few things that in our opinion could be improved. First the good bits. ... Read More
hi, We decided on this cruise as we have done the reverse cruise in 2013 on Rhapsody of the Seas and loved it. We had a good time on Radiance but found a few things that in our opinion could be improved. First the good bits. Embarkation was smooth although lengthy. Prob around 1 hour before we actually saw the ship. Our stateroom was very spacious and had lots of hanging space and shelves to store things. The food was great as usual. Never have a problem with RCI. Some of the entertainment was great and others so so but that is to be expected and according to taste. The usual problem with cruise ships in that we always had to fight for a seat in the Centrum or anywhere for that matter. We retired early on quite a few nights as we were not happy to stand all night. On most of our cruises we had wait staff fighting for our patrionage but on Radiance we had to on most occasions go to the bar ourselves. The daily activities were very repetative although i did join the guest choir which was performed on stage and was lots of fun. The variety in the shops was very unexciting and sales touted as huge were actually reduced by the same amount at the beginning of the cruise. Eg Invicta watches were 75% off the whole cruise but was made to be a big one day sale. No daily fragrance sale which has been on all our other cruises with RCI Cant fault our dining room Waiters and our cabin man They were fantastic. We purchased 2 ship based cruises which were great and did our own thing in other ports. All in all we thoroughly enjoyed our trip and would most likely sail on her again if the occasion arose Read Less
8 Helpful Votes
Sail Date: September 2016
We fancied this trip for a very long tip because of the routing. Our cabin 9056 was spacious and nice - not too clean but we've enjoyed it very much. The water temperaturee was an issue with 43° this has been fixed after over 5 ... Read More
We fancied this trip for a very long tip because of the routing. Our cabin 9056 was spacious and nice - not too clean but we've enjoyed it very much. The water temperaturee was an issue with 43° this has been fixed after over 5 complaints. Matresses have been worn down - we did received some matress toppers that bettered the situation a bit, but it was still not good. The ship's layout is great and it'Äs still in pretty good shape after the years. We loved the parties in the forum, the Schooner bar and the colony club. Theater is great, but seats are worn down. The routing was phantastic, we had a private rental car for Tahiti. Be careful because the Grand Market closes very early, Moorea we took a day pass at the Intercontinental Hotel (US$ 82 each) which included a phantastic 3 course lunch including drinks. The liunch alone was more expensive than the paid rate and was well woth the money alone. The Infinity pool there is around 100 meters long(!!!) and was our favourite place! Bora Bora was heaven, we rented a private boat for selfdriving (no license neded) at La Plage - which was the prefect choice. We could anchor in the Lagoon whenever we wanted and have the place for ourselfs. We'd certainly do this again! New Zealand was interesting and the approach in Sydney was phantastic. Docking next to the Opera House on one side and the Harbour Bridge was a dream! We enjoyed the entertainment programme very much, our Cruise Director was amazing and we never felt bored. Fellow passengers (mostly Australian and US) where kind and relaxed most of the times. So far, the trip was almost püerfect, if it wasn't the food! We are aware that the cuisine for 2200 guests has it's limits and we are certainly not overly picky. Soups have always been far too salty, meat of questionable consistence, fish always dry and overcooked - choice of vegetables was very small. Deserts where 90% desaster: Mousses stiff and tasteless, Tiramisu could be perfectly cut like cake, cheesecakes only sweet, puff pastry a joke! What shined was the chocolate sensation and Sorbets, Curry in the Windjammer Buffet always phantasic! We've been talking with many passengers about this and all had the same complaint. Even waiters confirmed that this happens all the time but nothing really changes. That will be the reason for us not to book RCI anymore. Read Less
6 Helpful Votes
Sail Date: September 2016
Cabin was great larger than most port hole cabins, would of been nice to have another port than Picton straight after Wellington didnt get any real feeling for NZ from those 2 ports. My Time was a bit of a issue and the flexability for My ... Read More
Cabin was great larger than most port hole cabins, would of been nice to have another port than Picton straight after Wellington didnt get any real feeling for NZ from those 2 ports. My Time was a bit of a issue and the flexability for My time is now gone had to set a time and that wasnt always what suited. Wind Jammer always seem to have the same food and just didnt have the variety that was with both Lunch and dinner. And really didnt like traffle Duo cant sing....actually went out of our way to avoid them. It would of been good to have a pub musician but head office was saving money. Great CC meet and greet very nice of them to do that. Didnt like the staff of photography debt in fact found them rude. Captain was the best captain that i have sailed with and this is the second time we have sailed with him. Read Less
23 Helpful Votes
Sail Date: September 2016
We were on Radiance of the Seas leaving HNL September 20 of this year. Upon checking in we found our assigned room, 8008, was filled with the overpowering stench of harmful sewer gas. Opening the stateroom and balcony doors did not ... Read More
We were on Radiance of the Seas leaving HNL September 20 of this year. Upon checking in we found our assigned room, 8008, was filled with the overpowering stench of harmful sewer gas. Opening the stateroom and balcony doors did not alleviate it. From 3:30 until 8:30 pm maintenance confirmed the problem, pulled at least a bucket of sand out of the shower drain, but could not fix the problem. The room was uninhabitable. Customer Relations said the ship was fully booked, and we were led to believe we had no choice but to leave the ship before it sailed—without our luggage. Customer Relations told us to “just go sit down and wait” and that if we got off the ship we would have to pay for the cruise anyway. After many hours of uncertainty arguing with Customer Relations, Gerardo Duarte told us there are frequently no-shows and likely we’d get a room. He was the one polite person there! After five hours we were assigned to 9072, having lost our entire first day on the ship. On September 23 I spoke with the Hotel Director, Michael Rasmussen. He strongly insinuated that we were just trying to get a free upgrade because passengers “do that all the time for just a pin on the carpet” (his exact words). I told him I was a thirty-year retired Air Force Colonel, and we didn’t need to maneuver for a free upgrade. Later that day, as we were to meet another couple, he summoned both my wife and I into an office and said “Let’s put this to bed. We gave you a room, didn’t we?” (His exact words.) He didn’t care that we lost the first day of our cruise, and endured such poor treatment from Customer Relations. He granted my wife’s request of 10% off on the next cruise, but offered no apology whatsoever. In my role as an Air Force Colonel, I had over 7,000 personnel in my command, and I never even treated someone I was disciplining with such disrespect! On September 27, we discovered a 3’ x 3’ puddle on our carpet in front of the sofa, but could not trace its origin. Then, a subsequent occurrence on September 30 was the worst incident. Our room flooded with toilet water. The toilet valve would not close fully, which allowed the water to slowly rise and flood the bathroom floor. Water also flooded our stateroom hall, and the public passageway hall. The intrusion of maintenance to fix that problem and dry our carpets took two days of lost privacy in our room. Prior to the overflow my wife had not noticed that the toilet was full of water and sat down in it. By the end of the cruise she had a very predictable and painful bladder infection for which the ship’s doctor prescribed antibiotics. Her discomfort for four days prior to diagnosis on October 9 had already ruined many days of our cruise. We spoke with the occupants of the neighboring stateroom, and they said they had the same problem. So did several other guests on the ship. In vacating our room October 9 in SYD we found eyeglasses belonging to the previous room occupant—who has recently also written a letter to RCCL. In returning them to her, we learned that the toilet in 9072 overflowed twice during her stay, and she tells me she has mentioned it to RCCL. So maintenance knew of the issue in this room. Passenger consensus is that Radiance is an old ship badly in need of plumbing and other maintenance (our closet door was hanging by only one of its four hinges), food is mediocre, and Customer Service is beyond rude. Additionally, Stephanie at the Excursions Desk refuses to be bothered answering questions or even trying to be polite. Elena was marvelous, and went beyond what she needed to do. In the dining room, Jefferson, was a real bright spot. The quality of the dining room food has definitely taken a turn for the worst since our last cruise. We've had better in a school cafeteria. No lobster on any night during a nine-teen night cruise. We told them of special dietary requirements when we booked, and we were halfway through the cruise before they gave us vegetarian meals. This was my wife’s fifth cruise on RCCL. Now that we have found that Customer Service has an attitude that guests are the enemy when a real problem has to be solved, we no longer feel loyal to RCCL. Since the worst inconvenience and health issues occurred after Rasmussen’s offer of 10% off the next cruise, my wife does not want to go on RCCL again. After what we went through for this much anticipated anniversary cruise, we have absolutely no intention of going back. Michael Rasmussen is a very poor Hotel Director has no clue how to manage customers without alienating them. Employee opinion of him is equally low. By far our biggest complaint: The demonstrated fact that it is acceptable to RCCL to jeopardize guest health and comfort for multiple deferred plumbing issues is completely unacceptable and beyond disgusting. We will take our business elsewhere. Read Less
4 Helpful Votes
Sail Date: September 2016
I have been punnishing RCL for 12 years, since they completely ignored my complaints about my experience on the Majesty of the Seas in 2004. This itinerary and my new bride was the only reason I decided to try them again. I wasn't ... Read More
I have been punnishing RCL for 12 years, since they completely ignored my complaints about my experience on the Majesty of the Seas in 2004. This itinerary and my new bride was the only reason I decided to try them again. I wasn't expecting much since Radiance is an older boat without a recent refit. I must say we were pleasantly surprised with few exceptions. The positives: The Solarium is a quiet oasis and there were no kids to be found. Sometimes on Carnival, they "say" no kids, but they don't enforce it. The only bad thing was squatters who leave their stuff on chairs longer than the time limit. This is not enforced. They should build in timers to the chairs that you have to set when you get up. The spa: Great massage therapists for sure. Very professional and deceptively strong for their size. There's a steam room and they even have suites that are built for a couples experience. You can relax in the relaxation room, though they don't advertise you can go in there after you take a complimentary steam. The dining room: Typical cruise fare with love infused. We ate at the specialty restaurant, and aside from the portions and flare, the main dining room was just as good. They didn't have one lobster night at all though, that was missed on an 18-day voyage. Even formal night was nothing special and we had 3 of them. Cruise director staff: They really did involve the passengers, which was really appreciated. Though the karaoke machine was down for the first 5 days (I think maybe they just didn't want to use it?) it was very popular when they got it fixed. They put on a talent show of passengers, and they were all a LOT of fun. (I did Frank Sinatra). There was an Australian guy who did kind of a rap story poem that was like 5 minutes long and very fun. Photo package: We got the photo package and all the photographers were great. Just fabulous. Hard working and fun. I don't know if they really were happy to see us, but they acted like they were. Negatives: -Despite having requested no alcohol in our cabin, it took 4 days to get it removed. -Never got the extension cord or the distilled water for my CPAP machine, though I asked our cabin steward several times for it. Had to call him because we never saw this guy. That's one of our favorite things is feeling special because a good steward will make you feel special. -Abandon ship alarm went off (For real) which was a malfunction, and though we went to our muster stations and missed the Blackjack Tournament, nobody seemed to care or offer any compensation. When you make a major faux pas like that, you could at least give a complimentary buy-in. -Jerk tour operator in Moorea abused the reef sharks and Rays by throwing them on us and handling them roughly. We are animal lovers, but even people who didn't care about them agreed it was over the top. Handicapped feature of the door pops it all the way open and leaves it open for a long time. So if you're standing there naked, you'd better hope someone isn't walking down the hall. You can't disable this feature. We had a great time with our shipmates. It was a great cruise and RCL is our next cruise. They've won us back. Read Less
14 Helpful Votes
Sail Date: September 2016
Having sailed on Celebrity’s Eclipse last year on the Baltic I was expecting the same high standard on her sister ship Solstice, well nothing could be further from the truth. The overall vibe of the ship was a bit hit and miss, there ... Read More
Having sailed on Celebrity’s Eclipse last year on the Baltic I was expecting the same high standard on her sister ship Solstice, well nothing could be further from the truth. The overall vibe of the ship was a bit hit and miss, there were some good aspects, some not so good. Let’s look at the good stuff. The cruise itself, 18 nights plenty of sea days and wonderful weather. Embarkation in Honolulu was smooth and efficient The welcoming champagne a nice touch The ports of call interesting especially Bora Bora and Moorea The cabins have plenty of room although the balconies are looking a little worse for wear The cabin stewards get the job done The ship its self is stylish and plenty of room to move around The Solstice theater some good shows some not so great compared to the lavish productions on the Eclipse. The tendering process was seamless A number of the staff was attentive and professional The cafe on deck 5 was well patronised, remember to ask for a double shot if you want a decent coffee. The crossing the line ceremony was well done and the added touch of a certificate added to the experience. The public areas were clean and uncluttered. The staff members on the guest relations desk were helpful and responded in a timely manner with any inquiry Murano dining was exceptional The Café on deck 5 was fantastic, well patronised and service professional. Some of the Ocean View cafe items available were just fantastic, roast beef, fresh bread, steaks cooked to order, and fresh pizza yum! Let’s look at the not so good aspects Food and Beverage. The main dining room menus no way reflect the supposed 4 star quality that Celebrity advertises According to Celebrity’s web site their Main Dining room is the centre piece of their enriching culinary experience. Well I wouldn’t call a slice of Apple Pie with a scoop of ice cream dropped onto a plate with no garnish or decoration or a piece of steak with some boiled broccoli and partly cooked carrots as an enriching culinary experience, Suffice to say the menu and its choices were far from a “Culinary Experience” and unfortunately the service from the stewards couldn’t have been any less professional. I think the F&B manager has a lot to answer for. In any culinary experience it’s the attention to detail that makes or breaks the customer’s experience rewarding and pleasurable, and in this case there was no attention and no detail. Let’s look at the Ocean View Café, and according to Celebrity’s web site "This café's décor and offerings reflect that of an international marketplace. With a menu influenced by multiple cultures, the cuisine takes diners on a voyage around the world. Stations available in the marketplace include: made-to-order pasta, stir-fry, pizza and sushi, a full salad bar, and a variety of appetizer entrées and desserts. Open for breakfast, lunch, dinner and late night." But scratch a little below the surface and what do you get, tired old salads poorly presented, tasteless baked beans, scrambled eggs luke warm that taste powdery and removed of all seasoning. Vegetables that appear stale and plain if we “eat with our eyes” then I’d be pretty hungry. The rest of the offerings were nothing better than Coles Cafeteria standard circa 1970 For me the overall standard was not consistent with what Celebrity advertises on its web site and also what was provided on Celebrity’s sister ship Eclipse One element that would prove my point would be, a label on the buffet which described the dish below as, and I kid you not, “Broiled Scottish Skippers” As I said earlier attention to detail Oh yes let’s make sure there is very little available when guests return at 2:30pm from their shore excursions The Pool/mast grill, how hard is it to make a hamburger? Not that hard one would think. With all the accolades thrown about by the cruise director towards the F&B team and the cooking demonstrations by world class chefs, one would think that supplying a bun, meat patty some salad with beetroot would be a walk in the park, well think again little puppy. Obviously there was a worldwide beetroot shortage as well as tomato famine and cucumber was still subject to WW2 rations given the miserly portions dished up by the attendant, (whose ability to place items on a plate or even close to the bun could have been bettered by three year old grandchild) I know firsthand that the ship ran out of Coke Zero, some beer and wine items, now if you are paying big dollars per day for the beverage package and you cannot get your fav drink someone should be asking questions Finally the activities, an analysis of the daily activities showed the only 33% of the activities had no dollar value, were not promotions for the spa or a massage, or coffee making or similar. With only what appeared to be 2 qualified activities staff for ship with more than 2,500 customers one would successfully argue that Celebrity have no desire to entertain their guest with organised, original activities that they didn't have to put their hand in their pocket for. For example, eleven sea days at least seven of them in tropical/subtropical waters and only one pool game day! I can clearly recall sailing on Celebrity’s Galaxy in 2008 and Infinity in 2011 and running from place to place chasing down organised table tennis, trivia, pool games and more, there was a real feeling of fun and community on-board, even the cruise directors got their hands dirty Finally the state room entertainment system, the screen continued to freeze, the program choice was limited to a few movies. This is just my view on this particular cruise but given my previous experience with Celebrity and other cruise companies I think the standard was well below par, and while talking with other guest I don’t think mine was an isolated view. Some may argue that mine is a first world problem, so be it, but we all paid first world dollars Read Less
3 Helpful Votes
Sail Date: September 2016
We chose this cruise because we had done the same one 2 years before and loved it. Our cruise was actually booked for us by a friend (while onboard Legend of the Seas) the day it became available for sale, this was 16 months before sail ... Read More
We chose this cruise because we had done the same one 2 years before and loved it. Our cruise was actually booked for us by a friend (while onboard Legend of the Seas) the day it became available for sale, this was 16 months before sail date. Radiance of the Seas is a beautiful ship, sure she is showing her age a little bit in parts but it is a ship and of course has some wear and tear from the sea air but doesn't impact on the overall beauty of the ship. Felt that the Entertainment offered in the Aurora Theatre was lacking in comparison to the cruise in 2014 EXCEPT for Hayden Smith and of course the Aussie Boys - they were both terrific, although the Mr & Mrs. Smith Dance Party should not have been scheduled in competition with the NRL Grand Final, this could have been avoided as this couple was on the ship for a few more days after this. Cruise Director Steve Davis was fantastic, boy does he get involved with his duties and the passengers. Food in both Windjammer and the Main Dining Room was great, didn't go to any Specialty Restaurants as we don't see the need to pay any extra for this seeing as we had such beautiful food and fantastic service in the MDR. Of all the ports our favourite is Bora Bora, if you do this cruise make sure you either do a tour of the Lagoon or spend the day at Matira Beach - absolutely beautiful. Think Wellington and Picton could be changed would much prefer to come home through the Pacific Islands rather than NZ but leave Bora Bora and Moorea in the itinerary. Read Less
6 Helpful Votes
Sail Date: September 2016
have done this cruise 4times, just love the sea days, of course the islnds not so bad. tahiti , moorea and bora bora just beautiful. did jet skis in moorea with jean paul (moorea jet skis) a must do. the ship we love the radiance, servers, ... Read More
have done this cruise 4times, just love the sea days, of course the islnds not so bad. tahiti , moorea and bora bora just beautiful. did jet skis in moorea with jean paul (moorea jet skis) a must do. the ship we love the radiance, servers, bar tenders are fantastic. we did mtd with no issue's but di specialty resturants guite often, which are just perfect, we loved giovannis lunch menu, we asked if they could do the pastafor dinner and of course they did. chops omg the peppered bacon is sinful. steaks so tender.did sambas, if you love meat a must do. the champage bar was our favorite watering hole, great service. casino staff friendly and helpful to those that didn't know the game. the entertainment was so so 1 band was really good but the duo, chased off people,sorry. the shows we didnt do so no help there. ship movies a few good ones but hey who's watching tv. Read Less
4 Helpful Votes
Sail Date: September 2016
We wanted to go to New Zealand and Australia. Overall we enjoyed the trip. However, we generally prefer smaller ships. For this trip, the Solstice was a good choice. Our room was a designated handicapped room with balcony (we ... Read More
We wanted to go to New Zealand and Australia. Overall we enjoyed the trip. However, we generally prefer smaller ships. For this trip, the Solstice was a good choice. Our room was a designated handicapped room with balcony (we didn't require a handicapped room, but it was available and the shipboard location was good). The room size was generous for a cruise liner. Dining was good though not outstanding. We ate most dinners in the main dining room. The entertainment and activities were of the level that we expected. Service was pretty good for a ship that was serving this many people. We actually chose Celebrity specifically because of the ports and shore excursions that were offered. We also looked at Azamara (having cruised on that line before and liked it very much). Azamara is the smaller ship line in the Celebrity family. Both lines offered the same ports and shore excursions. Since this trip was planned much later than we normally plan our trips, we opted for the Celebrity Solstice since it still had better cabins available for this cruise. Read Less
4 Helpful Votes
Sail Date: September 2016
We had some niggles/problems during the first few days of our cruise: butler was rather absent, especially when time to help us unpack, non-existent staff on deck 16 when sunbathing and wanting a drink, or even a mat for the wicker sun ... Read More
We had some niggles/problems during the first few days of our cruise: butler was rather absent, especially when time to help us unpack, non-existent staff on deck 16 when sunbathing and wanting a drink, or even a mat for the wicker sun lounger, some false charges on the account etc etc; however we addressed them with the ship and plans were immediately put in place to ensure the rest of our honeymoon was amazing. They couldn't do enough for us. During the first few days of teething problems we saw a lot of unhappy guests, but nobody spoke up. This seems foolish as there's no point leaving the ship cheesed off and putting the cruise down if you don't say anything at the time. Mistakes and problems will always happen: it's what the company does with your complaint at the time that's appreciated and can make all the difference. Have booked our next cruise with Celebrity for 2017. Read Less
5 Helpful Votes
Sail Date: September 2016
Have just arrived back from the 18 night Tahitian cruise from Hawaii across to Sydney and have to give the greatest praise for the staff of this wonderful ship. In perspective we are a couple in our mid 50's recently retired and ... Read More
Have just arrived back from the 18 night Tahitian cruise from Hawaii across to Sydney and have to give the greatest praise for the staff of this wonderful ship. In perspective we are a couple in our mid 50's recently retired and love mixing with new people ..and certainly we were able to meet lots new friends onboard. We had a balcony cabin mid ship (7157) and it was very comfortable and very well serviced by the stateroom attendants though I don't recall our having to call and request any assistance on any issue. The bed was very comfortable for us and lots of room to store clothes Etc. There was a wonderful " vibe" on this ship and almost without exception the crew whether they be officers, food staff , or the general cleaners were always quick with a " hello" or " good morning" ...so I see this as a reflection of a well managed and run ship. We only availed ourselves to the Dining room three times but on each occasion we enjoyed the company at our shared table, and the food was in the main good. We bought a dining package and by far Murano was a stand out for quality of service and food. We found Tuscan Grill disappointing and the Silk Harvest ok. Murano set an incredibly high standard that the other two restaurants simply don't come anywhere near matching. We also bought a Chiefs table evening with caviar theme and it was one of the highlights of cruise ...just sensational food, service. We tended to utilise the Sunset Bar late afternoons and Jamie and Nyoman were absolutely amazingly custodians of this bar ..always greeting up by name with a friendly smile ...and they always remembered our choice of drinks ...tremendous ambassadors for Celebrity. We enjoyed the entertainment on board and specifically the roving musicians which played our sort of music ..well done. This is our scone Celebrity cruise and I certainly recommend them to people in their 50's plus. If I have any gripes it would only relate to the cost of the spa treatments and the fact Celebrity kept changing the price the drinks packages ( downwards) which if we hadn't been aware of, and changed our order accordingly pre cruise , would have soured our booking experience. Read Less
2 Helpful Votes
Sail Date: September 2016
The cruise provides tons of entertainment. The one I personally enjoyed the most is the "Hot Glass Show". You can listen to Jazz on the lawn with lit-up candle lights around you. Very cool. I also enjoyed the closing night ... Read More
The cruise provides tons of entertainment. The one I personally enjoyed the most is the "Hot Glass Show". You can listen to Jazz on the lawn with lit-up candle lights around you. Very cool. I also enjoyed the closing night performance "ashley amber harris tribute to whitney Houston", which ended the trip on a high note. I would like to give my thanks to the staff who have made this trip so memorable for me. Director Ken Mills always knows how to break the ice with his humor. Our stateroom attendant: Raquel is always there for us with a friendly greeting, courteous service and patience to answer all our questions. Our dinner wait staff Pawitra also provides us with great personalized service and superb recommendations. Our Sommelier Yan is the BEST we ever had. She is very attentive, professional and detail oriented. She learned about our personal preference in a short time and we always thoroughly enjoyed the personalized pick she made for us. With her encouragement, we also attended the “wine blend seminar” and won the second place:) Things the cruise can work on: need more variety on food. There are quite a bit repeat during the 18 days trip. Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise