Good food. We've cruised at least eight times prior on other cruise lines. This was our first experience with Holland America Line, and unfortunately, we booked for 24 days - 2 continuous cruises back to back in the Mediterranean. Before booking with HAL, we thoroughly researched the boat amenities and called to speak with HAL customer service to verify the details. Club HAL for kid's was a major ...
Holland America Volendam Ship June 2023. Unfortunately we had problems in almost every area which sadly for us is a first. We are not the complaining type which saddens me to have so many bad experiences on one trip even. I understand the minor hiccup or inconvenience but this trip was a catastrophe from before leaving the dock even to the point of being escorted off the boat under medical ...
We chose this cruise because it traveled to places we’d never been before. We are still on the cruise as I’m writing this and we’re not very happy. The food at the Lido buffet is absolutely terrible and that seems to be the consensus is most of the passengers we’ve spoken to. The only very good food on the ship is at the Pinnacle Grill but there is a hefty surcharge and reservations are difficult ...
Nice ship, pity about the rest. No evening entertainment, a dance trip for 45 mins twice and a 4 boys singing once in the “show room” doesn’t cut it. Cold food Always! and and the buffet room was way too small for 2500 people, a bun fight at the OK corral, never any seats, and that was whenever you went. Rolling Stones tribute band (120decibels) competing with a repetitive “blues band” (pity they ...
This was the Dave Koz Cruise 2023. It was booked back in 2019 for 2021 then had to be cancelled due to Covid. The service on this ship was HORRIBLE. The Customer Service Desk was useless and the Food was very bad.
I admit that the Ports of Call on this cruise were amazing. The entertainment as always was some of the best. However, the service and the food were severely lacking. I ...
We originally chose this cruise because of the shore excursions. The excursions, for the most part were very good, although the timing of getting to and from them was certainly not done for customer convenience. In one instance we had two shuttles returning to the boat. they would not let us get on the first one which left half full. the second now was stuffed with not space to move, and no air ...
We were so disappointed with HAL, that we will not sail with them again. It was a 30 day cruise (the 16 Day Cruise listed here plus a 14 day cruise attached). This was our 4th cruise with them and prior to this, we couldn't say enough good things about them. This time, it was awful. There were many issues with the food, the entertainment, issues with our stateroom, rude behavior by staff (not the ...
This cruise was the first of the year to Alaska for Holland America this year, 2023. We had heard favorable things about a Holland America; however, the cruise line failed to live up to any of the expectations that people had set for us. It began by having the board at 11 AM without our cabins being ready nor leaving until 5 PM. All of the passengers were directed to the Lido deck, where they ...
I took neighbours on the Koningsdam in August 2022 and everything on the ship was delightful. Barely eight months later, almost everything on the ship was appalling.
Gustavo Antorcha, HAL CEO, has stated:
On each ship, the guest experience attracts cruisers back again and again with the best live music at sea, a culinary program that rivals the best land-based restaurants, and engaging ...
First TA, right fare for an aft facing cabin on deck 8. Paid for HIA since no longer can bring on drinks. I did not get what I paid for. Changes were made to inclusions after I paid.wifi issues- no compensation, excursion cancelled- no appropriate substitution I was advised by shore excursion staff- so forfeited $120 OBC- would not let me use it for anything else and non refundable.
Could not ...