I wanted to write this review because I saw a number of poor ratings for Holland America and since we had a good experience, I thought it would be fair to write a good one. This was our first cruise with HAL and we were on the Zaandam. This is a beautiful ship with a musical theme. We liked the baroque organ. We ran into two storms on the Pacific Ocean with 6.5 meter waves and the Captain changed ...
This was a tailor made holiday to Brazil and ended with the cruise from Bueno Aries to Santiago.
The facilities were fine. Food in buffet was excellant but in restaurant I was underwhelmed.
Tendering was a shambles. Missed my private pre booked trip because the steward would not allow me off the ship although I explained I needed to leave to meet my tour. Even when I booked a ship tour I had ...
Tried to put new adventure into the cruise life but the main reason was to sail Cspe Horn and see Ushuaua. And..... weather canceled so we went to some backwater ports of little interstate not history. Sad.
Do not let yourselves get booked into cabin 1964. A loud, smelly place really unfit for habitation.
Ship was nice for relaxing, cards, stage shows. Happy hours were really necessary ...
The ship was badly affected by what can only be described as the Holland America cost cutting strategy. This was evident everywhere on the ship and throughout the 34 day cruise.
The main restaurant should be the main attraction of any cruise ship, this was our 22nd cruise on various cruise lines and ships and our worst possible main restaurant experience by far. The plates were very nice, but ...
Booked a Vista Suite on the Navigation Deck (#7046) and soon discovered after embankment that it sat directly beneath the Lido kitchen area. Needless to say the noise from above our cabin ceiling was unbearable and went well into the night and then began again at around 3:30 a.m. There was no remedy for the problem and guest services did not follow up after we complained. We were on a 15 day South ...
We were keen to visit Antarctica but did not cherish the idea of being tossed around in the Drake passage aboard a small vessel. We therefore chose HAL Zaandam although it did mean no setting foot on Antarctica.
It was the best decision that we made and right from the word go, the cruise was just great. The sights, especially during the 4 days in Antarctica were unforgettable. Living on board ...
Our ninth cruise with HAL. It's likely going to be our last with the awful experience we're having on this cruise from Buenos Aires to Santiago. Currently enroute from Stanley, Falkland Islands and the problems just keep piling up.
As we're in an upper-end cabin, we had the "Signature Experience" which included two nights in a Buenos Aires hotel, an "event", and appropriate transfers. At ...
This was a long planned bucket list trip to see South America and especially Patagonia. The on-board service was absolutely excellent with HAL's customary exemplary service in the bar, restaurants and cabin, and with the sea going and port tender management. Although we were in gale or storm force winds for much of the open water sections of the voyage trip, the Zaandam is extremely sea kindly and ...
We were on this cruise for the 14 day portion. After sailing many times with Celebrity, we did our first trip with Hal two years ago and enjoyed it. We decided to do this trip with Hal based on our previous experience on the Volendam. Our cabin turned out to be under the galley and we were kept awake at night with constant noise. When we complained at 1:00am and then again at 4:00am the front ...
We booked this cruise whilst onboard Volendam in Alaska in Oct 2016, from start to finish this cruise Itinerary was great, Antarctica was amazing and the captain did a fantastic job in making sure we got to see everything that was worth seeing ,he even backtracked one day so we could see areas he missed because of bad weather, Wallis our tour EXC was more than helpful and her knowledge of the area ...