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Zaandam Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
558 Reviews

Brilliant itinerary, cleanliness a problem

Zaandam Cruise Review by Cockneycruiser

0 people found this helpful
Trip Details
  • Sail Date: Jan 2018
  • Destination: South America
  • Cabin Type: Large Ocean-View Stateroom

We booked this cruise whilst onboard Volendam in Alaska in Oct 2016, from start to finish this cruise Itinerary was great, Antarctica was amazing and the captain did a fantastic job in making sure we got to see everything that was worth seeing ,he even backtracked one day so we could see areas he missed because of bad weather, Wallis our tour EXC was more than helpful and her knowledge of the area was brilliant she was always on deck explaining everything and her colleagues were also good, the lectures about the wildlife and geology were very informative,and the info about Argentina was especially interesting, there were a lot of people on deck when there was something to see which was pretty much all the time and although tedious at times with people trying to get the best photo it was tolerable, food was good we ate mostly in the buffet, always find it takes to long in the dining room and the food is only ever warm at best, service onboard mostly from Philippines all great very polite and nice and our cabin attendants Arthur and Doi were great lots of towel animals and kept our cabin very clean, Conrad, Police,and Jeanine in Crows Nest kept us well watered always very polite and friendly.

Only let down on this cruise was the cleanliness or lack of it in the buffet, to start there was no staff at the entrance to the buffet with sanitisers also a lack of sanitisers, they put cups and glasses on the tables and just replaced what was missing when guests left we watched in horror as people with colds and flu coughed and handled everything on the table which was then left for the next unsuspecting guest, i even witnessed a few times glasses being used then not removed and the next guests using the same glass which the waiters filled, when the tables were wiped down they used the same rag that was used on other tables no rincing out and when they did it was in a bucket of dirty water, basically if you wipe down a table were people have been coughing and sneezing then move on to the next table all you do is transfer germs from one to the other,What happened to sanitiser spray!!!!! i did write a long detailed letter of their bad practice and handed it in to guest services but guess what nothing changed, we then witnessed the epidemic of flu and colds sweep through the ship everyone got it including my partner who was ill for 2 weeks it was a really nasty virus that came and went and came again, we always got our cups and glasses from the stack trays and would always get our own drinks it was safer but with bad sanitary practice you stood no chance, what a shame this was as it tainted what would have been the perfect cruise, shame on you HA for not doing everything you could to protect your guests, best of it is it would cost nothing to do, a no brainer to me !!

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Cabin Review

Large Ocean-View Stateroom

Good storage space, decor all looking a bit tired now, had a horrible electric motor that used to start up when we were about to dock, but twice they started it up when we were 3 hours from docking at 5am in the morning, did complain they apologised and sent us some old strawberrys in chocolate which went in the bin, but still started the motors, we were on deck 2 port side near aft

Port & Shore Excursion Reviews

Fantastic got to see close up King and Gentoo penguins great photos would really recommend this tour

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Ushuaia (Tierra del Fuego)

Just had a walk around as we had been here before, warning shops don't open until 10am or 11am get some maps of Patagonia and the chilean fjords while you are here so you can see your journey

Puerto Montt

many tours available here we had already been here on a land tour so didn't do any tours

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3 Reviews Written
7 Helpful Votes
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