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Zaandam Review

4.0 / 5.0
Editor Rating
524 reviews
5 Awards

Terrible cabin noise

Review for Zaandam to South America
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Texas Dude
6-10 Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
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Entertainment
Fitness & Recreation

Additional details

Sail Date: Feb 2019
Cabin: Verandah Suite
Penguin colony
Shoreline view from our cabin
Glacier
Brujo glacier

Booked a Vista Suite on the Navigation Deck (#7046) and soon discovered after embankment that it sat directly beneath the Lido kitchen area. Needless to say the noise from above our cabin ceiling was unbearable and went well into the night and then began again at around 3:30 a.m. There was no remedy for the problem and guest services did not follow up after we complained. We were on a 15 day South American cruise and got very little undisturbed sleep throughout the voyage. This was the major problem we encountered on this particular cruise but there were also many minor to medium issues on the ship which is well past it's prime. We have cruised with Holland three times previous to this 4th cruise but it will most likely be our last. There should have been some sort of disclosure regarding this particular cabin and the related noise problems in the initial booking information.

We did not eat in the dining room but had all meals in the Lido Cafe. The food was good and the Lido service people friendly and attentive. The new hand washing stations were barely used and the majority of the people entering the Lido walked right by them on their way to dine. We don't do the shows so cannot comment on the entertainment. The shore excursions left something to be desired and we missed two ports due to bad weather. The future cruise consultant had a slight attitude and acted like she could care less about questions we asked her. The customer service desk was also average and the people manning it were not consistent regarding DVD rentals. The shipboard talks regarding ports we would visit were full of bad information and twice one seating was about two separate ports combined which was confusing to say the least.

Overall I would say that the cruise was not up to the normal standards that we have seen from Holland in the past. Our next two cruises will be with Viking which has a newer fleet of ships and offers features that Holland is now lacking.

Cabin Review

Verandah Suite

Cabin A

Horrible ceiling noises that went well into the night (1:00 a.m.) and then began again at about 3:30 a.m. This was a daily occurence and kept us from any real undisturbed sleep on all 15 nights of the cruise. Avoid this cabin at all costs.

Port Reviews

Stanley

Port visit was cancelled due to weather

Punta Arenas

Did some hiking at Club Andino but accessed the location on our own.

Puerto Montt

Port cancelled due to weather although everyone taking an excursion had to sit on their hands for 2 hours while the inevitable decision was made to cancel all excursions.

Montevideo

Not that much to do in town. Streets were dirty and you must avoid dog excrement which is everywhere along the sidewalks.

6 Helpful Votes

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