I booked this Spring Break 7 day cruise for 7 people. Synopsis: Irritated and sometimes rude crew staff, Hard sell around every corner, multiple charge errors (duplicate charges/over charges), dining room food was hit or miss, there was an overall lack of activities planned and there were either charges for or a hard sell included in the ones that were planned, the cabins were not set up for the ...
The hard work of the employees cannot mitigate the SYSTEMIC problems of the company.
The PROs:
A. Embarkation. Kudos to the check-in and security people. Everything was fine. I did NOT trust Princess with my luggage.
B. Room cleaning, restaurant workers. Great job but cannot correct the problems created by Princess.
C. Princess allowed people to organize an inter-denominational ...
Let's start at customer service on the phone completely usless and no knowledge ,45 min to speak to a supervisor then tell you email online.. They changed our rooms (2) together and charged for the 3rd person free promo. We ended up one room all the way bow level 10 and other all the way aft level 9. They held every one from boarding at 10:30 till 12:30 on the sidewalk out front. The wifi was ...
Chose Princess because I had a fabulous Princess cruise in 2010. Not so much on this one. I guess Covid ruined Princess too…??
FOOD: Every single meal in the dining room was made by Chef Blandy McBland. Even the few curry dishes were bland! Menu was disappointing-- mostly typical, uninteresting American dishes I can make at home, but not seasoned very well. All the steaks were undercooked, all ...
Unfortunately, this cruise was one disappointment after another. Our first issue was our dining experience. We had booked a nightly reservation for traditional dining, and during our 1st dinner, our waiter told us that traditional dining had been “abolished”. I told him I was sad to hear that, he mentioned that I could request him and ask to be sat in the same section each night, which we did, ...
This was my first Princess experience, and I was excited, because my understanding was that Princess was a "step up" in the cruise experience I'm used to.
This is my fourth cruise overall. The three previous with Royal Carribbean. All four cruises have departed out of Galveston. Also this is my first post-COVID cruise.
Overall, my experience was extremely underwhelming.
I was extremely ...
We have cruised on several different cruise lines. This Royal Caribbean Cruise was the absolute worst cruise I have ever been on. The boat is nice, but the room was horrible. The sink was broken, and it took 2 days to get someone to fix it. The toilet was broken and would not flush for 6 days of our 7 day cruise. We had to leave the room and go use the toilet by the elevators. We spoke with the ...
We booked with a travel agent, supposed to have dinners paid for. This was our first cruise, nobody explains anything. Didn't know were we supposed to eat. Sunday night we had the Mystery dinner theater. It was at Giovanni. It was good. Food was good , we had wine. Everything was good so we decided to eat at Giovanni monday night. Had glasses of wine. When we signed the ticket, no charges for ...
If you've ever taken a cruise you know that once you've done so your pretty much hooked, if you've had a good experience, which was the case with me.
After my first cruise I was so excited to talk my mother and 3 sisters into taking a cruise with me, I looked and looked and finally settled on Royal Caribbean, they seemed to have a lot to offer the younger crowd and my 2 teen nephews were coming ...
This was my second cruise overall but my husband has cruised his entire life. This was our honeymoon cruise. We both hated this cruise! The food was horrible no matter where you ate (dining room, cafe, pizza). Coffee was horrible!!!! The ice cream machine was broken or being cleaned every five minutes it seemed like so we only got it one evening. My strapless bra was taken from our room on Monday ...