our 21st cruise. 7th on Celebrity going back to the Century. Sadly our cruising days are over. We booked late so got an inside room on deck 2. It was dirty, missing towels and Kleenex unit our 2nd day. There was no Captain Club welcome, nothing. The ship is worn. How is it a 23 year old ship is still sailing when the beautiful Century got scraped years ago? We easily got into anytime dining at ...
I’ll start this review by saying I am a very experienced cruiser with status on Disney, Royal and Carnival and this was my first and probably last Celebrity cruise for a while.
Starting on a positive note with pros - the interior of the ship was redone during COVID so the rooms are very pretty. We went during a peak week so we did 2 ocean view cabins on the third deck and they were very ...
We were on Celebrity summit April 1st cruise, we lost power one day, we lost water. One day, we couldn't stop at one of the ports, our internet was bad, and I reached out to them seeing if we could get some sort of compensation or refund and they said no.
I'm kind of confused because I would think since we couldn't stop at one of our ports we should get a refund on the port charge and we they ...
Over 20 cruises with Celebrity.
No typical champaign greeting...No playing cards at the concierge. No invitations to anything.
The maitre de went far beyond the call of duty, as did the waiters...but all their fine service couldn't help the flavorless food and lack of choices.
The entertainment in the bars and lobby areas were tolerable, but the stage performances were lackluster. The ...
This ship needs work; physically and otherwise. It’s older; has seen better days but with some focus on improvement, it can come back to its past glory.
Stateroom
Temperature in room uncontrolled
Had to ask for room cleaning first day
Had to ask for towel replacement 3rd day
(Found out later that our cabin steward quit unexpectedly 1st day)
Food
Great food selection in ...
We have cruised for about 15 years now and have sailed with Holland America, Carnival, Royal Caribbean, Norwegian and Viking. This was our first cruise with Celebrity after hearing they are a class above we booked a four night to Cozumel out of Miami for our family of four. Boarding was easy, cabin standard size with plenty of storage. Dining option only one unless you pay extra and the food is ...
I took my first cruise with Celebrity, sold on their marketing that they provide a more upscale experience. One word can describe my experience: disappointment.
Things started the wrong way right with embarkation, when my parents in law visiting us from abroad were denied entry initially, for not having with them EVUS documents. Apparently that's a website registration prior to flying to the ...
This was my family's 15th Cruise with Celebrity and the only one we were dissatisfied with. We love Celebrity and usually can't say enough wonderful things about them. We were celebrating my husband's 60th birthday and our 25th wedding anniversary so we were disappointed when things weren't as expected.
What stood out the most was the lack of comradery with the crew. Everyone seemed angry and ...
This was our sixth cruise and after reading the celebrity board and reading all of the cheerleaders' reviews we were very excited to try celebrity and especially the summit. People raved about the food, service, and ship. They said it was the best of the fleet. Well, if that is their best they are in serious trouble.
The staff was very friendly, but they must be stretched very thin. It was ...
I have cruised with Celebrity on six other occasions. I would classify my opinion of this cruise line as 'Avis...we try harder!'
So many years ago, I took a cheap cruise on one of their older ships from Bayone, New Jersey to Bermuda. Only half the ship was full, yet the service and food was exemplary ! I asked one of the wine stewards what that was all about. He agreed that this frequently ...