We had never been on a river or ocean cruise so weren’t sure what to expect. The Viking staff ensured that every aspect of our experience was wonderful. Most of the staff learned our names in the first day of the trip and really catered to our needs! We had 145 guests (capacity of 190) on the ship and really got to know many other guests over cocktails, dinner, or on the tours.
We did most of ...
Wanted to visit Eastern Europe, and going solo, I wanted to feel secure. Having done one other lovely tour with Tauck , I felt they would do a good job and I was happily rewarded for my confidence in them. We started with a hotel stay and a few days in Romania. The hotel was well located and tours excellent! In fact, I had some of the best guides I’ve ever enjoyed anywhere, on this trip. Really ...
We chose the Romantic Danube cruise because we wanted to explore some countries in Europe where we'd never been and the itinerary of Hungary, Slovakia, Austria and Germany really filled the bill. We were especially drawn to Budapest because of Viking's advertising of their cruise ship floating by the Hungarian Parliament Building and the beauty of the Danube. We were not disappointed and loved the ...
This trip was three years in the making, thanks to Covid. When we were finally able to go we were ecstatic. Our first experience with the Viking Vali team was when we arrived at the dock with two large suitcases. A very nice gentleman with a British accent ran up the steps and took our bags down to the dock. He told us he'd take care of them and to go aboard. We took another Covid test and ...
We were impressed with the Viking ocean cruise we took last fall and thought we could try a river cruise - we were not disappointed - keep up the good work. We have been recommending Viking to all our friends and have already booked a Panama Canal cruise for next October with another couple.
I usually don't fill out reviews - always thought they really didn't mean anything - however - I was ...
We wanted to see as much of Europe as we could in a couple of weeks so we chose the Grand European from Budapest to Amsterdam. This trip started out with a smooth arrival and easy transfer to the ship and only got better from there. The itinerary covers such a wide range of places. Even though many of the cities are in Germany we were amazed at how different they were. Each had its own ...
A few years ago my wife and I embarked on a couple of River Cruises on the Nile in Egypt. The boats were old and in need of some updating but nevertheless very clean with excellent staff and food. We thoroughly enjoyed these cruises which truly were river cruises where for most days we sat on the sun deck watching the excellent scenery pass slowly by. My wife though had always wanted to cruise the ...
Thank you for taking the time to share your detailed feedback, footloose99. While we are glad to learn the onboard service and dining offerings were enjoyable aspects of your voyage, it's...
Wife is part Hungarian and we were both curious about that part of the world. First the positives… the food, tour guides and ship staff were all First Class and COVID guidelines were not over-the-top. Negatives… we booked several excursions and tried to find information about them once we were on the ship. Nothing on Viking’s site. I had to go to Trip Advisor to find information about Operation ...
Let me just get this out of the way: The Viking customer service reps on the phone are the WORST that I've ever dealt with. If it wasn't for their actual "front line" workers on the cruise itself, I would have given Viking 0 stars if I could.
The CSR on the phone either didn't know their own policies, or they were actually just trying to say anything to get our money. We were traveling with an ...
We appreciate you sharing your comments here, dryadman, and regret that aspects of your booking and customer service experience did not meet expectation. We have also noted your feedback...
My partner had never been on any kind of cruise before so I chose this Viking cruise because I knew we would have a delightful experience. The food was wonderful and the service was outstanding. The places we visited were interesting and we always had great guides for our shore excursions. We made friends with several other couples on-board and we are still in touch with a few of them.
This ...