25 Royal Caribbean Allure of the Seas Cruise Reviews for Family Cruises to Caribbean - Western

Everything on this ship is over crowded. Lines and long waits for almost all the dining venues. Everywhere we went aboard this ship was crowded except for the Diamond Lounge. This was a Caribbean cruise and the design of the ship, open on ... Read More
Everything on this ship is over crowded. Lines and long waits for almost all the dining venues. Everywhere we went aboard this ship was crowded except for the Diamond Lounge. This was a Caribbean cruise and the design of the ship, open on the inside, means the ship was very warm throughout. We had our room thermostat turned all the way down and the room never really cooled off. Lots to do but again crowded. Reservations necessary for shows due to large numbers of cruisers. Service was again slow because of the numbers. The food aboard was average. We had a balcony cabin which was nice and our room steward was great. The embarkation and disembarkation processes did go fairly smooth given the crowds. Also Royal Caribbean has a nice app that you can use to track daily activities and make reservations for dining and shows. We’ve been on nearly 50 cruises and this cruise aboard the Allure was among the worst that we’ve ever experienced. Read Less
Sail Date July 2019
I really would have liked to see more variety on the boat, lots of luxury, lots of people, few pools and slow service in the restaurants. The shows more of the same. It's not a "fun ship". The service charges you consume ... Read More
I really would have liked to see more variety on the boat, lots of luxury, lots of people, few pools and slow service in the restaurants. The shows more of the same. It's not a "fun ship". The service charges you consume that are not included are very high. There is no variety of activities in the pool or when the boat is on the sea. Only the 70 's party was super fun for everyone. Captain's night was waiting for more activity. For the price of the boat they offer very little. It is a boat with capacity for many people but they do not have the right facilities to meet in the pool area, not chairs available while on the high seas. Few elevators for so many people. NO variety of food in the outside restaurants is always the same. Programs in the salon Boleros and other boring. Karaoke boring, In the casino cigarette smoke is so strong that you can't even play. For those who smoke you will like it but, the smell is intolerable. The room services charge was abusive. Really in not my first option for the next cruise. Read Less
Sail Date July 2018
I've been told for years that I need to try a cruise. Everything is included, you visit multiple exotic locations, the people are so nice...Ok, well, not everything is included and when you're a 1st timer (they have ways of ... Read More
I've been told for years that I need to try a cruise. Everything is included, you visit multiple exotic locations, the people are so nice...Ok, well, not everything is included and when you're a 1st timer (they have ways of determining this when you're booking), they do the best they can to nickel and dime you. The included restaurant fare is typical of a standard all-you-can-eat buffet in the US, with unspectacular but good food. The extra cost "specialty" dining is NOT WORTH the upcharge (we paid an extra $85 per person for 2 special meals (Chops and Izumi) that were better than the standard fare but NOT WORTH the extra cost). The house phones at the elevators were mostly not working. The casino is smokey, even on the non-smoking side. The excursion costs are marked up ridiculously. My fishing excursion could be purchased direct for 70% less than what RCI charged. Book excursion direct with reputable providers! They know how to get you back to the boat on time. Ports: Roatan was cool and Cozumel is at least mostly clean and you're protected from the constant harassment of beach vendors on the excursions at both places. Costa Maya should not be a port of call in my opinion. The immediate port area is small and you must go into town to find a beach, but you cannot relax as you're constantly bombarded by vendors. Also, since it's a Western Caribbean cruise, I think Key West, Cayman Islands or even Belize should be included rather than Nassau and most certainly rather than Costa Maya (but they will cost RCI more to visit). It wasn't all negative...My stateroom attendant Sandy did a great job and one of the waitresses, Kaping at the Solarium pool area was beyond attentive and helpful. My son (17) had a great time (although he was banished to his room the last night for having a pushing match with another teen, which I thought was excessive). Overall, this cruise cost my family of 5 over $12,000 (we had two rooms, the budget balcony for the 3 girls and an inside 2-twin closet for my son and I) and I have to say, an all-inclusive resort that we looked at would have cost about $8,000 and in my opinion, would most likely be a better value. Read Less
Sail Date July 2018
All of my other cruises, 5+, have been on Carnival. I wanted to try RCI because the ships seemed bigger and better. I was wrong. Yes, the ship was big and pretty but not better. I felt nickeled and dimed and was bored. The rooms are ... Read More
All of my other cruises, 5+, have been on Carnival. I wanted to try RCI because the ships seemed bigger and better. I was wrong. Yes, the ship was big and pretty but not better. I felt nickeled and dimed and was bored. The rooms are smaller, parties were hard to come by. Shows were okay. While the comedians were funny, they should have new materiel by the end of the cruise. The Quest was AWESOME!!! Adult lounge area had no double lounge chair or the big comfortable chairs. Very hard to snuggle. No free ice cream after 10pm. Charge for popcorn at shows. I was able to watch the entire 1st round of the NFL draft because there was nothIng else to do that night. Many of the staff were very nice unfriendly. Couldn’t even count on a towel animal each night. The shower is miniature and you need a PHD to master the lights. I’m going back to Carnival!!! Read Less
Sail Date April 2018
Allure of seas embarkation was fast and organized with pleasant people directing you. Get a diagram of ship at check in as it is helpful to get your bearings. The front of the ship is the entertainment venues and the back of the ship is ... Read More
Allure of seas embarkation was fast and organized with pleasant people directing you. Get a diagram of ship at check in as it is helpful to get your bearings. The front of the ship is the entertainment venues and the back of the ship is food venues. The boardwalk and aqua theatre are in the back with the sports deck ( flow rider, rock climbing wall. Putt putt golf,,ping pong). The boardwalk is were we spent the evening before our 3 year old grand daughters went to bed. It was wonderful to ride the beautiful carousel 4 or 5 times each night, let them play on a little crawl thru jungle gym and throw bean bags thru different holes for points. It was peaceful and calming and an endearing time for us. We are diamond members so got a little discount in ship stores so let the girls pick out a pet at sea to snuggle with at night. Reasonable and the staff person was very sweet to girls explaining about making the wish that goes in animal and getting a birth certificate for it. The aqua shows and ice shows were excellent and if you have smaller children the How to train your dragon ice show is a must and will mesmorize them. The pools open at 9 and saw the lifeguard save a 11/2 year old from falling into pool while mommy was too involved with her phone......pool towels are provided at pool and life jackets. The lifeguards really did a great job and were serious about their duties. There is activities and entertainment all over the ship just explore and use your daily compass. Mama Mia musical was super. Food is all over ship windjammer or Johnny rockets for big breakfasts, park cafe for bagels, muffins, cereal or fruit quick pick ups. Try them all out once and see which you like best! Also there are donuts and hotdogs available on the boardwalk. The main din8ng room MDR is the best and beat chops grill this go around for us. Our waiter Fernando and assistant Anne were the best we’ve had in over 20 years of cruising! Personality, friendliness , informative, top notch service! We like a nice comfortable relaxed setting not up tight dinners and it was awesome and the food we had was fantastic. Once you take a cruise like this there is no going back. Labadee is the best port. Relaxing beach dat with two -three year olds. There is a little Waterpark open for the kids but ours wanted to swim and play in sand. Order in advance if you need any coverings, umbrellas etc as they will sell out. No charge for beach chairs. Workers will help you place and clean then and it is nice to give them a tip. Jamaica we’ve been to a few times so we enjoy the ship that day. Cozumel we just-shopped around but have taken taxis to beaches there and that has worked out fine too. The ship is now the vacation for us. Our grandchildren were disappointed not to see Poppy and Branch more as more popular now than other characters. The only disappointment was the photographers. With two three year olds it takes a minute or two to get their attention....in the same direction to get a picture and not one photopraghers were will to take more than two try’s at a picture and basically told us to move on. So. they need a quick class on how to get shy or children with autism need to get them to look up at something. A note on kids club. Our grandkids just turned three and pull-ups are not allowed in 3-6 age group so we payed for the lower age level babies and tots. Very reasonable and very caring group in there. Our children loved to cruise when young and now they are taking their young ones on cruises. It is for all ages and check CruCon rates as we have always been pleased with their pricing. We all agree after taking four different cruise lines that Royal Caribbean suits families the best! Read Less
Sail Date April 2018
My wife and I cruised with my daughter her boyfriend and our son and his family. We have curised multiple times with Royal Caribbean and each time the included services go down. They seem to get their hand deeper into my pocket each ... Read More
My wife and I cruised with my daughter her boyfriend and our son and his family. We have curised multiple times with Royal Caribbean and each time the included services go down. They seem to get their hand deeper into my pocket each subsequent cruise. I mean really, do you need to charge for bottled water? The quality of the food was not great. The buffet was similar to going to the Old Country Buffet. Lots of food and variety but not great. The main dining room staff and service was outstanding but again the food was not great. We got lobster tails one night and it was not cleaned properly. Tasted like ammonia. Also, stay away from the "fish of the day". I ordered it 4 out 5 days and it was good only once. I had NY strip steak one night and it was the thinnest strip steak I've ever had. The sizzle steaks at the breakfast buffet were better. The only good food I had was the food I bought at an additional charge at Geovanni's. Their eggplant parmesan was to die for. I ended up buying the drink package because the first day there I bought a mixed drink and the charge waw $12.50. However, the prices on the second day were lower. They obviously inflate the drink prices on the first day to entice you to buy the drink package. I find this practice disingenuous. Similar with the food. They dumbed down the included food to get you pay for good food at their "premium" restaurants. Overall, the value for the money spent was poor. Read Less
Sail Date February 2018
My husband and I cruised with RC for our honeymoon and had a fantastic time (2008). We cruised again with RC in 2011 with my in-laws, parents and young child and we couldn't wait to do it again with our family. We were excited that we ... Read More
My husband and I cruised with RC for our honeymoon and had a fantastic time (2008). We cruised again with RC in 2011 with my in-laws, parents and young child and we couldn't wait to do it again with our family. We were excited that we would be able to take part in the children's program and have some down time. The kids program was good, and my children usually looked forward to doing it. I could tell the staff looked tired however, and that was a little troublesome. The ship was in good repair mostly and there was quite a bit to do with families, lifeguards were on top of things, and I felt safe on the ship. My biggest complaints were 1. The staff looking completely drained. From the windjammer, to the dining halls and all around the ship, the staff looked like they were ready to get people off the ship. There were a few exceptions to this (one gal from indonesia who greeted us at Windjammer, and the other greeters at Windjammer, a few servers in Windjammer, and a few stateroom attendants, but they looked worn but acted happy). 2. the lack of help and support my parents received during their stay. My dad is in a wheelchair and could have used assistance. He is a proud man and doesn't like to ask for help, nor does my mom, but assistance was rarely offered, and when asked for help (usually by me or my mom), it seemed like we were a bother. This seems completely different than when we cruised in 2008). 3. Our stateroom was not as clean as it should have been. We found items that were left by former passengers that had layers of dust on it. 4. The quality of the destinations. I was surprised that Haiti was actually our best stop. I know the ship is big and can't fit into as many great ports as smaller ships, but it seemed like the Jamaica stop and Cozumel stop were tourist traps. I was pleasantly surprised how good Haiti ended up being in comparison. I was glad that we didn't pay for one of the excursions in Haiti, which was the inflatable play things in the water. Seeing them in person was quite a disappointment. I would have been upset if I spent money on that excursion. 5. The mandatory tipping. With the mandatory tipping, their is no incentive for quality service. While some people may be motivated to give great service because it is what they strive for, others could have cared less. And, if there wasn't an ADDITIONAL tip, the staff scoffed or just passed by you in the future. I have worked as a serve and completely understand the business. And I also understand that cruisers come from different cultural backgrounds and may not know to tip. However, the additional tips that were asked for and almost expected was beyond my understanding. While I would have tipped some, I wouldn't have tipped others. And at the price we paid per person per day for the tips, I wasn't inclined to give any more. I think some of your staff is missing out on great tips, and the others are getting more than their fair share. 6. The food in the dining room-portions were measley. I'm an average sized woman who works out, plus I'm bopping around the ship multiple times a day with the kids. I was HUNGRY! The portions were beyond small, and I was starving. Our last night in the dining room, the assistant waiter asked if there was anything more he could get me, and I said "yes, another plate of this". The taste was great, but the 5 wontons were so small. However, I had been finished for almost 30 mins when he finally asked. It seemed like some nights the wait staff was attentive at the point that they were pushing you out, and other nights they weren't paying attention and you couldn't be there for two hours. Our honeymoon Cruise, we were at dinner for about 1.5hrs-2 hrs and we were attended to, but not at rush lightning speed. Nights where I was hungry, I ended up at the Windjammer. All in all, I was HIGHLY disappointed with the cruise. I was so excited to go and half way through I just felt like "ah, oh well-let's just keep going. It wasn't relaxing or rejuvenating-it was ho hum. Nothing really special. I could have gone to a beach house or a hotel with a pool and casino for a quarter of the price and had about the same experience. All in all, I was HIGHLY disappointed with the cruise. I was so excited to go and half way through I just felt like "ah, oh well-let's just keep going. It wasn't relaxing or rejuvenating-it was ho hum. Nothing really special. I could have gone to a beach house or a hotel with a pool and casino for a quarter of the price and had about the same experience. Read Less
Sail Date January 2018
A great experience inside the ship, with excellent service on board, was completely ruined by the Shore Excursions that we took with Royal Caribbean. It is important to mention that this was our honeymoon trip. They tell you to take the ... Read More
A great experience inside the ship, with excellent service on board, was completely ruined by the Shore Excursions that we took with Royal Caribbean. It is important to mention that this was our honeymoon trip. They tell you to take the excursions with Royal because they are the most professional, the most safe, basically the best, but that is far from the truth. In Labadee, during our snorkeling excursion, my wife was hit by a KAYAK in the head by the guy that was suppose to be taking care of us. He did not even try to help her or to bring her up to the Kayak until she recover her senses, he just asked if she was Ok and run away. I had to swim back and help her. It was one of the worst experiences ever, she was stunned for two days. We had another excursion planned for Cozumel but after that awful experience we didn't want to do it. However, the Shore Excursions manager contacted us (she was very professional and kind) and assure us that we will not have any problems in Cozumel and convince us to take the excursion. We gave them the benefit of the doubt and took the "Secret River" excursion in Playa del Carmen (40 min ride to get there), everything was great until we had to come back to the Playa del Carmen beach to have some time there and then to take the ferry back to Cozumel, when they forgot about our group (11 people) and leave with the other 9 buses to the beach. Our bus tried to catch up to the other 9 but he couldn't, so he left us in a random area and asked if we knew how to get to the port. We managed to get to the port and tried to find someone of Royal Caribbean for help. No one was there. We found the tour guide hours later by luck and when we confronted her about leaving us alone with no information, she even started to get violent with us. Our honeymoon was supposed to be unforgettable for the good times and not by this awful situations. Read Less
Sail Date August 2017
we choose this cruise because in March we had a really woderfull experience on the Harmony of the Seas. since the Allure of the Seas is the same type of ship and the salling date coincided with my birthday. The food on the speciality ... Read More
we choose this cruise because in March we had a really woderfull experience on the Harmony of the Seas. since the Allure of the Seas is the same type of ship and the salling date coincided with my birthday. The food on the speciality restaurants was good except at the Samba grill (Brazilian type). The winjamer crew exceded my expectations. The chef and the managers was always around to assist us on everything. Durind breakfast, lunch, and diner the were always willing to prepare the roti or nan and bring to us at our table. they always said go sit down sir and we will look for you. The worst part of the cruise was my cabin experience. The view over the balcony was good.I could sit on my balcony and enjoy the show at the aqua theater, but there are a lot of noise in that area. My next door cabin had 6 people on it, 2 adults and 4 children under 6 years old. we could not sleep at all with those kids. They cry, jump, hit the wall all day all night. Additionaly my stateroom attendant put the memory foam of the bed upside down. The result was a lot of back pain every morning. Unfortunately we discover the problem until day six of the cuise. One thing i'm sure about now this is the last time that i will let them choose my cabin for me. Read Less
Sail Date July 2017
We went on the RC because it according to the checklist seemed to have the same things as Disney but cost was much better. It was a huge mistake. The environment was not at all kid friendly. They have things for them to do, but kids are ... Read More
We went on the RC because it according to the checklist seemed to have the same things as Disney but cost was much better. It was a huge mistake. The environment was not at all kid friendly. They have things for them to do, but kids are definitely secondary on the boat. There is not a lot for kids to do, the kid areas are really quite small and thus packed with all of the other kids who are stuck on the boat as well. Several activities are for adults only and have age requirements, unlike Disney where you could do everything together. The cabins were nice, kept clean. The staff was good. The dinners were great, but again very deceiving as far as kid friendly. Each dinner took about 2 hours, so by the time you were done, the kids were practically rolling on the floor throwing food they were so bored and if you weren't busy enough watching out for your own kids, there's everyone else's kids who are bored and having melt downs. They don't even offer crayons for the kids to color with anymore because they drew on the tablecloths. If it's just adults, the cruise is fine, with kids, disaster. The other problem is everything has a fee. Lots of fees. When you book the cruise, they tell you things like room service food is free, you can order all of anything you want - that's true, but what they don't tell you is that there is a delivery fee of $8 per order. That makes your midnight snacks add up fast. Also restaurants change. This one is free during these hours and then after a certain time you pay for it and they were not very up front at all about the charges. Several times we almost got charged and then we realized that this or that came with a fee. We did order room service as well as the other parities in our group. The orders were wrong almost every single time. I finally called to ask for the correct order because I just wanted my bagel for goodness sake, and they sent up a tray of chocolate covered strawberries to apologize, and they were all molded! It was just amazing to me like how could this get much worse. We did have several in our party come down with mild cases of food poisoning a couple times during the trip - one happened to be when they had a water problem and you couldn't flush the toilets for about 4 hours! The boat staff in the stores were every bit as much like sharks circling the waters as the locals on the islands. There literally was no where you could go where we weren't hit up at some point by staff trying to get us to buy things and if you go on the island then the locals go after you. In short, our party of 13 said we would never do this again. We ended up spending thousands more than we originally thought because of all of the added fees that come later after you book, unlike Disney who is upfront about the costs. In the end, we spent more and did not have near as good of a time. Read Less
Sail Date June 2017
because I has been on this cruise before and enjoyed it but it is completely different than 2 years ago. Dinning was fine Majority of staff was unfriendly and not helpful with elderly parents I had to ask a gentlemen, while ... Read More
because I has been on this cruise before and enjoyed it but it is completely different than 2 years ago. Dinning was fine Majority of staff was unfriendly and not helpful with elderly parents I had to ask a gentlemen, while departing "can you please be a little nicer" He had already spoke over my parents and 19 year old. NO...... I don't tolerate rude but I am a very respectful person so I did it in a very nice way. Will not go on this cruise again. I don't wish to continue on and on with my dislikes. I was very happy with this ship 2 years ago, maybe this was just a bad timing. I can't really explain it. But It most def wasn't what it had been 2 years ago. It was very disappointing. Deck 5 was not disappointing as usual. and for the men that always have to watch sports, it's available everywhere, not that you can't watch sports at home anytime. Read Less
Sail Date June 2017
This was the second time we have cruised on the Allure of the Seas, we loved it so much last time, that we booked this cruise on it. What a mistake. So many people that were nasty, leaving dirty dishes all over the ship.People eating ... Read More
This was the second time we have cruised on the Allure of the Seas, we loved it so much last time, that we booked this cruise on it. What a mistake. So many people that were nasty, leaving dirty dishes all over the ship.People eating over the food in the Windjammer, and so many people you couldn't find a clean table, some of the lines were long at the Windjammer. The hot tubes were filled with kids, close to 15 to 25 at a time, who wants to get into a hot tub after all those kids. The pools close at 6 pm. The elevators were super slow. People saving the pool chairs for more then 30 mins and no one doing anything about it. The next cruise person was rude and not helpful on helping us plan our next cruise for our whole family. Cozmuel didn't have much to offer, other then shopping and the town is 3 miles away from the port. Nothing really to do right at the port. Read Less
Sail Date April 2017
This is a huge ship with large crowds. I knew that as I booked our trip, what I didnt know was that the management of all the activities, entertainment, food areas etc, was going to be so poor. Windjammer - main eating area was very ... Read More
This is a huge ship with large crowds. I knew that as I booked our trip, what I didnt know was that the management of all the activities, entertainment, food areas etc, was going to be so poor. Windjammer - main eating area was very small (smaller than the same areas in other ships) with short hours of operation. They close at 9pm - if you want to have a late dinner you are screwed. During peak hours the line to get into the restaurant is super long - mostly because they have limited hours and half the time only one side is open. The food was very good, however temperature was a constant problem (much of the food was warm instead of hot) Zipline - very short hours of operation creating long lines when open. Rockwall - same as zipline, they have 2 rock walls and i only saw one open at a time all cruise. 1 hour wait time for my 10 year old to climb, he sliped on his third step and that was it, he was not allowed to try again... he left crying. Flowrider - again, very short hours of operation creating long lines. Towel stations - with 6500 guests you would think that there would be lots of towel stations... nope only 2 and they would close one repeatedly because of staffing issues. ice show - we got there 30min before the sow started (we had reservations). my kids like to be front center to see the show up close and interact with the characters. The first 3 rows were blocked off for the high priced cruisers (Im OK with that) however 10min before the show starts and with no notice to the folks that waited for those good seats they open the rows and all the last minute comers take the best seats... again, poorly managed. Sorrento Pizza - only open during peak hours and not open in late morning or after 9pm. Again, poor management. Ice cream machines in pool area - only 2 of them open during peak times, not available in late morning or after 7pm. Again, poor management I could write another 2 pages with the same theme - poor management, short staffing everywhere. The one place that was staffed adequately was the large sales they had in the promenade area. the place looked like a flea market from a third world country, including the up selling and harassing that you normally find in the islands. instad of a place to walk and enjoy they turned it into a circus (a very well staffed circus). Take my advise and avoid this ship - bigger is NOT better. If you enjoy long lines, activities you cannot attend because they are closed or too crowded then this is your cruise. i just got off this ship 3 hours ago and my goal in this blog in to warn future travelers to stay away. BTW - this is not my first rodeo, I've cruised over 40 times on just about all the companies out there. This trip was in my worst 5. Read Less
Sail Date March 2017
I chose this cruise as my second cruise with Royal Caribbean, I have a wife and two daughters. We has 2 central park balcony rooms. The cruise itself was great. The food and service were impeccable. Unfortunately my wife and I decided ... Read More
I chose this cruise as my second cruise with Royal Caribbean, I have a wife and two daughters. We has 2 central park balcony rooms. The cruise itself was great. The food and service were impeccable. Unfortunately my wife and I decided to try rock climbing I believe on day 4 or 5. We were the first to go up on the wall for the afternoon session. No one checked the wall prior to us attempting to climb it. If they would have checked it they would have realized that the grips on the wall were scalding hot from being in the sun all day long. My wife made it halfway up the wall before grabbing a particularly hot grip. At this point she burned her hand and had to immediately let go which caused her to bang into the wall. When she got down we immediately told the attendant and they proceeded to check the wall to verify the grips were very hot. As a safety precaution they shut down that section of the wall. We took my wife down to the medical bay to be treated. When we arrived my wife told the nurse what happened she immediately dismissed that it could have happened from rock climbing, essentially calling my wife a liar. Once we saw the doctor she was treated for second degree burns to her hand and a severe bruise and swelling to her arm. The doctor was excellent and was the only bright part of this experience. I contacted guest services to inform them of this issue and they seemed very uninterested. I found this to be unbelievable especially since they stress safety everywhere you go on the ship. I had to help my wife get dressed, shower and use the restroom for the next 2 days after the incident. Unfortunately this made our 18 year anniversary cruise memorable for the wrong reasons. Read Less
Sail Date March 2017
I have been on Oasis of the Seas last 2 years in a row didn't want to see Cats for the 3rd time. You would think that Freedom would be identical to Oasis and physically, I thought it was but otherwise it was not. Due to booking 30 ... Read More
I have been on Oasis of the Seas last 2 years in a row didn't want to see Cats for the 3rd time. You would think that Freedom would be identical to Oasis and physically, I thought it was but otherwise it was not. Due to booking 30 days out, we had to do our time dining and conflicts with booking shows arose. This is the first cruise that I have been on that the itinerary was not met. I guess we have been very lucky. The first dinner service was very disappointing and it got worse on the second night. My request for water was met by a response from the waiter that he would inform his assistant. The third night my son specifically asked not to be sat with that server. This was his wife's first cruise and he did not want her to be turned off by it. Out of the seven nights, I can honestly say that we only had one night of excellent service. Since our son and his wife could not join us, we were sat on a side room with Marciano. It was like he read my mind. The service was anticipatory, he called us by name and asked about my son's birthday. The little coffee shop and pastry shop on the promenade, forgot the name; the display case was half empty most of the time and on 2 occasions they ran out of certain items. My wife loved the doughnut holes on the Oasis but they were different on the Allure. They were more doughy instead of light. Service here was also poor. Waiting in line the server was busy checking his ship's phone and talking to his supervisor. The buffet food and dinner food has become indistinguishable from your average national buffet or dinner chain restaurant. Nothing stood out, maybe the thinnest of the Ny strip. Why do they even bother asking how you wanted it baked? The variety of their desserts remind me of Chinese fast food restaurant. Looks different but taste the same. I guess they really want you to pay extra for their specialty restaurant. Cruising used to be special but like anything else it has been watered down so every one can enjoy it in their shorts and sandals even at dinner. In my recent survey with RC, I commented that I have never been on Carnival because of the things I have heard but my last trip with RC, I imagined that is how Carnival would be. A value cruise except RC is not. I have 2 deposits left with them and one with NCL and NCL has been doing the same thing. It has all become about the numbers and not about being the best. Read Less
Sail Date January 2017
This was Allure of the Sea. Poor quality of food. Has definately gone down hill. Tired of being "nickled and dimed" over everything in order for them to make money. Had smoker in balcony cabin next to us --complained for 3 ... Read More
This was Allure of the Sea. Poor quality of food. Has definately gone down hill. Tired of being "nickled and dimed" over everything in order for them to make money. Had smoker in balcony cabin next to us --complained for 3 days and nothing was done! It took us on the 4th day to call over the balcony and tell them to stop. That was the only way they would stop smoking - RC personnel did nothing. Spa pricing is out of control! Didn't even want to go because of the hard sell on buying all their products they recommend. Shows were mediocre - I have seen better on other cruises. Shopping on ship was very poor. They really only had 1 shop that had girl things to buy. They had a coach handbag store which the entire week I never saw a single person in there. Prices were very high Read Less
Sail Date January 2017
BEWARE OF FT LAUDERDALE CABS FROM THE AIRPORT TO THE TERMINAL. They attempt to overcharge claiming extra passsengers. Ours for the second year in in a row asked for $10.00 over and above the meter rate. I asked for a receipt, magically ... Read More
BEWARE OF FT LAUDERDALE CABS FROM THE AIRPORT TO THE TERMINAL. They attempt to overcharge claiming extra passsengers. Ours for the second year in in a row asked for $10.00 over and above the meter rate. I asked for a receipt, magically the price was reduced! Embarkation and disembarkation was organized and went well considering the size of the ship. The cabins were clean, beds comfortable, however bathroom showers rather small. Noticable dirty/worn cushions on the sofa. Television channels were looped reruns except for cnn. First night of my time dining we waited an hour for our main course, waiters seemed tired and disconected. My opinion, too many passengers for these hard working men and women to serve. Food I would rate below average, the lobster had no taste except for the melted butter on it. On another evening the manhatten steak was waffer thin with muscle veined throughout. The Windjammer consisted of long lineups, passengers simply forced to wait for lunch or dinner. Again too many passengers for the resources available. Once, at breakfast did a waiter ask if I would like a coffee refill. The musical Mamma Mia was a good performance, very well presented. The only surprise was the king can of fosters beer I ordered. It came to $9.38 USD. Needless to say it was slowly sipped. I asked customer service about this since many past cruises beer was never this expensive. Their reply was we were on a premium ship,RCL charges extra because of this! Ports of call were ok, except for very little time in Nassau not enough time for what we wanted to do. Lots to do if you do not mind long lineups, especially in the elevators, where we usually went in sideways. About 16 or so in every elevator, after passing on already ones loaded to capacity. In closing we have been loyal to Royal Caribbean for about 6 years, up to platinum status. Future cruises will involve checking all cruise lines for prices and promotions, Cruise Lines will earn our business since it is not a cheap vacation. Read Less
Sail Date January 2017
We chose this cruise because of the ship. I wanted to show my son-in-laws scientific mind what a fantastic ship this was engineering wise. We also love the entertainment. The running track is also the best. We would love to see Mama Mia ... Read More
We chose this cruise because of the ship. I wanted to show my son-in-laws scientific mind what a fantastic ship this was engineering wise. We also love the entertainment. The running track is also the best. We would love to see Mama Mia every cruise. It was a good choice. Central Park was the best. We loved listening to the entertainment at nite with the soft wind blowing through. I told my son-in-law that he would start laughing as soon as he got on the ship and laugh all the way through. Is it a cruise or is it a resort vacation? To me it is both. That is why it is my favorite class ship in the whole fleet. To at least have something negative to say, I will state that I wish RCI would not push the suite people at the expense of the Diamond and Diamond plus people. There used to be more benefits for these people. You know the people who are very loyal customers! However Diamond plus benefits were great with the system where you can get 3 drinks free pp. anywhere on the ship 5-8:30. Plus you added Baileys! Priority check-in worked great for us. We thought the food in the dining room was better than expected (after reading some of the cruise critic unfavorable reviews). Our waiter Horace was excellent with his recommendations. The Windjammer was good if you did not go during prime time. We especially liked that they came around with cookies, cupcakes and sticky buns right to your table. The kids loved the zip lining, rock climbing and flowrider. Crew were very helpful with instructions. Ocean Aria, Mama Mia, Comedy club, Blue Planet were all excellent. Read Less
Sail Date November 2016
We have cruised 2 times on NCL, and first time on RCL with the Allue of the seas. It was a dream to for me to try one of the biggest cruiseship in the world. However, the biggest is not the best. Price: I found expensive the rate ... Read More
We have cruised 2 times on NCL, and first time on RCL with the Allue of the seas. It was a dream to for me to try one of the biggest cruiseship in the world. However, the biggest is not the best. Price: I found expensive the rate for this stateroom and unfair to ask a 2 years old to pay for the stateroom since a toddler do not get full access of the services on board. A toddler eat 1/3 than an adult and get only 1/3 access of the activites on boat, therefore, it make sense that the price should be maximum 1/3 or even free for kids under 3 years old. A big disappointment on the rate. NCL is much cheaper and offer more peaks. Embarkment: It was smooth, but our stateroom was on deck 3 was not accessible before 3:00PM. We had to queue more than half an hour in a snack bar to have lunch with our toddler and luggage, super unconvenient, and obviously no table available. Window stateroom/ Deck 3 We stayed in stateroom 3244, 2 adults and a 2 years old toddler. The King size bed was comfortable, and the room was fine. As a recent cruise ship, we expected to find a ship with more modern design. The stateroom had a old style design. Once the sofa bed is unfold, there is no more room to move around. The bathroom was spacious enough (more spacious than on NCL). The stateroom was surprisingly very quiet and our stateroom attendant was amazing. Young kids/ Toddler activities: We never left our daughter at the nursery and preffered to share everything with her. Caroussel was amazing, it was free with unlimited uses. It became a daily ritual for our daughter. Our daughter also enjoyed the shows at the acquatheater. The swimming pool was extremely cold for kids and it was obviously not heated. Only a very small splashing zone for babies was heated. The fountains/ jets did not work all the time. There was no water slide for kids. The kids zone was also very slippery, make sure your kids do not walk without shoes. It was a disappointement. The indoor parade was a great atmosphere and great experience for kids Some of the activites for parents with kids were stupidily programmed during formal night Enterainements and activites: The shows were great, especially the one given in the aquatheater. This is an amazing area. I have tried the boddy board and surffing but the staff was not nice at all. Did not make you feel to do it again. Dining: With kids, we tried only the buffet and the main restaurant. The food is the same on both, just presentation better at the restaurant. The quality and variety of food could be much better. We only tried the complimentary dinning as we believe it is not fair to pay extra during your all inclusive holiday. Service: The ship was very clean and most of the staff was very nice. (except room service, maintenance operators, and body board/ surf staff). Ports: Labadee: artificial destination and poor lunch Falmouth: You do not know what to do with kids or unless spending hundreds dollars in all inclusive day pass hotel Cozumel: It is a nice destination as usual Disembarkment: The worst ever, we had to wait for 1.5 hour to exit the custom area. Be prepared to wait forever on the line. Overall summary: The overall feeling of the ship is good. The activites were good, the food could be better, too many people everywhere, expect queuing at all the time. However, I will not come back anymore on this ship category, when I cruise, I want to feel I am on a cruise and that we are navigating on the sea. Central park, this inside outdoor area, this is not the idea of cruising according to me, with no view on the sea. I would have rated "Average" but because I deeply cut myself in the shower due to a faulty tile (to whom RCL is responsible), this actually prevent me to enjoy fully my vacation. This is super dangerous for kid and unresponsible from a company like that. My real disappointement is that the staff handled it very poorly with no care. I sent a complain email to report this issue and 3 weeks after I still have not gotten any reply. This shows that if you have a problem, just be prepare to count only on yourself, there is no customer service. Read Less
Sail Date November 2016
Sailed on Allure of the Seas. Huge ship. From an engineering standpoint extremely impressive, some shows were good, and that's about the best thing I can about the cruise. RCI made this huge ship with tons of room. And for the ... Read More
Sailed on Allure of the Seas. Huge ship. From an engineering standpoint extremely impressive, some shows were good, and that's about the best thing I can about the cruise. RCI made this huge ship with tons of room. And for the most part all they did with that room was put in more/bigger pay areas. More shops, more specialty restaurants, etc. On the TV I think there was something like 5 channels that were basically more ways you could spend money with RCI. At the buffet you are routinely interrupted with staff trying to sell you on the specialty restaurants. In one 30 min. meal at the buffet, 3 different people interrupted our meal. One morning, of 32 activities listed on the Daily Compass, 16 of them either cost money or they were trying to sell you something. In the dining room they have TV playing commercials with RCI trying to sell you stuff. Nothing says formal dinner like a TV showing ads - very classy. The food at the buffet was pretty awful. The food in the "fine" dining rooms was just that - fine. Not bad, far from good, just fine. Lines for many things. Have to make reservations for the big shows. The Aquatheater performance was pretty good. My parents & sister enjoyed Mama Mia (wife & I don't care for musicals). One night they had an adult comedian show at 9:00pm, then a family version of the show at 10:30pm. Why RCI thinks those times shouldn't be swapped is beyond me. Only had a couple staff that were friendly. Most staff was there going through the motions; not bad/rude, but have had far better interactions with nearly all staff on other cruise lines. Room was fine, comparable to any other cruise I've been on. Ship was clean. Age of ship starting to show. Lots of dead pixels on the video screens in the aquatheater. A little bit of mold starting to grow in the shower. Several plates in the buffet had chipped paint. Didn't do any excursions through RCI - too expensive. Far better bang for your buck through independent operators. Would have liked 1 additional in hour Jamaica as the time zone change made things tight. Getting back on the ship in Falmouth was a mess. Going through security there was NO order. Just a mob of people trying to get through a few doors. Some simple retractable belt lines/posts to create a line would make all the difference. Didn't care for Labadee port - was OK. But would have preferred a port in a town. Pool deck can get EXTREMELY hot - wear shoes if it's sunny. Hot tubs were not hot. Rock wall was fun - good mix of easy, medium, and hard routes. Flow rider was fun, but long lines in the sun detracts from the fun. Skipped the zip line as it's very short and wasn't worth the wait for me. Read Less
Sail Date July 2016
Well This review will be about the Ship not RCI as a whole as this is only the first RCI I sailed on. Now this is just my opinion, My wife enjoyed ot more than I did. That is whay there is a hundred flavours of Jello we all have different ... Read More
Well This review will be about the Ship not RCI as a whole as this is only the first RCI I sailed on. Now this is just my opinion, My wife enjoyed ot more than I did. That is whay there is a hundred flavours of Jello we all have different tastes Pros Shows were fantastic, Amazing work on all most of them Food was great! A bit of everything at every meal room was large and had a Great View. 11102 at the front of the ship. My wife loved it Con The need to reserve each show before you get on the ship. Thankfully we went with friends who are very diligent on iteneraries and she caught this little thing where you need to book to see a show or you may not get in to see it. I never even thought of it and would have missed out Too many pay for dinings. it took two days to figure out where you could and could not eat with out forking over more money Too Big, god forbid you forget something in your cabin you have to walk for blocks to get anywhere. it actually made it very hard to get in between events becasue of the distance. The whole "Mall" concept where all the shows and bars where in the middle of the ship where I felt like I was in a Mall the whole time. The Deck Party was in the "Mall". I would run in to get my Drinks and go back outside so I could feel like I was on a cruise. If I wanted to feel like I was in a mall I would have just gone to one. Very hard to find a staff member when I was on deck to order drinks I had to go to the bar each time. No Quiet lounges out of the way where ou could relax they were all in the middle of the ship in the mall area. The comic club was tiny and did not serve drinks!!   Read Less
Sail Date March 2015
This was our eighth cruise and first on an Oasis Class Ship. The bad: Service really, really lacked as did food quality. Stateroom attendant Elvis was absolutely phenomenal and the dining room team of Bien and Jay were about the best we ... Read More
This was our eighth cruise and first on an Oasis Class Ship. The bad: Service really, really lacked as did food quality. Stateroom attendant Elvis was absolutely phenomenal and the dining room team of Bien and Jay were about the best we have ever had. Aside from this and just a couple other exceptions, service generally ranged from rude to indifferent. We took a cruise on Celebrity Reflection in March and experienced the same thing so it may be systemic with RCCI. I have never felt more nickeled and dimed on a cruise either, perhaps because this was the first cruise I have been on that had a daily solicitation voicemail on the agenda. I have never bought art or a Tag watch on a cruise ship and I never plan to. The internet was the slowest I have ever experienced at sea. The "ultimate" drink package did not include Starbucks although they lead you to believe it does when you book. This was absolutely unnecessary since the cost of Starbucks over Seattle's Best is negligible. It was the super snotty way we were told that bothered me the most. I have also never seen optional items for an upcharge on the menu of a main dining room. Real big turn off. Food quality was fairly poor in the main dining room, Samba Grill and Giovanni's Table. Although we purchased the most expensive drink package, every time we ordered something we were presented with a bill and encouraged to tip. This policy differs from that of Celebrity, where we were never presented with a bill. I guess I wouldn't have bothered me as much if the service level warranted an additional tip. I left $1 or 2 anyway because I'm a good tipper. Rita's Cantina was awful. Incredibly slow service plus in addition to the cover charge, there's a charge for each item. It should be either one or the other. The "adults" only Solarium was probably the loudest place on the ship and they do nothing to monitor. Although there are two rock climbing walls, they are rarely ever open and when they are open, only one is open. What's the point of having two. It doesn't take a genius to figure out these activities are going to be busy on sea days. The sports deck people running the rock climbing wall were clearly miserable in their jobs... Very disappointing and troubling since these activities are at the very heart of RCCI marketing. I spent about $12,000 on two balcony staterooms for my wife and I plus our two kids, drink packages, specialty dining, shore excursions internet and other incidentals. This cruise was absolutely, positively not worth $12,000. The good: Breakfast and lunch venues were generally good. The Park Cafe for breakfast was superb Ethel the Barista was very nice and a welcome ray of sunshine each morning. Also good for breakfast was the Solarium serving a healthy buffet. We ate lunch in the Wipeout Cafe on sea days. Stateroom was spotless and well maintained and as mentioned earlier Elvis was spectacular. The ship itself is a wonder. Fun to explore and never a dull moment. Entertainment was great although everywhere you went there were areas roped off for "Gold" cabin holders. This was a constant irritant. The shore excursions were all awesome. Labadee was a pleasant suprise. Very well done and the zip-line was a blast! Embarkation and disembarkation were the smoothest and fastest I have ever seen--kudos! In summary, the awesomeness and grandeur of the ship simply could not compensate for the lack of service. I will gladly pay for an expensive vacation, but you need to deliver. Royal Caribbean simply failed to deliver. Time for a new cruise line; two strikes and you're out! Read Less
Sail Date July 2014
Royal managed to make this vacation the worst I've ever experienced in my life. The only exciting part was stopping to pick up the refugees. The service was horrible. The staff were down right rude if not hostile. I went with ... Read More
Royal managed to make this vacation the worst I've ever experienced in my life. The only exciting part was stopping to pick up the refugees. The service was horrible. The staff were down right rude if not hostile. I went with friends and family. We were yelled at by an usher at the ice rink. My son's shoes were stolen at kids club, the kitchen staff could not get my son's food order correct (he has severe allergies) causing us to wait for long periods of time to eat. RC, Allure of the Seas is not a choice if you have special needs. They just aren't equipped. I started voicing my complaints to guest services on our first full day. RC did very little to do better. The compensation they offered was a joke. Carnival did a better job by far. I will NEVER sail with RC again. They have turned me off of cruising with my family all together. Read Less
Sail Date November 2013
Been on 5 other Royal Caribbean cruises, and many Carnival and NCL, but after this cruise, I will never go on RC again. Florida is always a fun jumping-off point, and we had fun this time as well, but on to the cruise. Getting on ... Read More
Been on 5 other Royal Caribbean cruises, and many Carnival and NCL, but after this cruise, I will never go on RC again. Florida is always a fun jumping-off point, and we had fun this time as well, but on to the cruise. Getting on the boat wasn't bad, and the crowds weren't excessive. I've seen worse. Our room was a balcony room overlooking central park. It was a fair bit cheaper than balcony rooms over water, but I don't think I would do it again. Unlike ocean facing rooms, its always bright in central park, and its possible for other people to look in from across the ways. Overall we wanted to try this ship because it was large, and it was. Big and lots to do, but this was only really partially true in our view. RC tries to sway you to go on this ship for all its activities, and it does have them, but here is a little secret, people don't naturally stay perfectly spaced out. Many people want lunch or show as the same time as other people. Unlike EVERY other cruise ship we've been on, you have to make reservations for almost everything. Want to see a show? You better hope you made a reservation before you left because its sold out now. Lunch at noon? good luck with that one. You will never ever find a seat. And good luck getting a deck chair. We typically went to the Windjammer for all meals but dinner, and the crowds here were insane at times. The first battle was finding a seat, then there was the lines. You'd THINK a big ship like this would have a good variety of food? Nope. Its the same small selection of food that just repeats again and again and again. Maybe this was generally good, because once you waited in one line, there really wasn't reason to wait in another. The food was average at best. Specialty restaurants were good, but the price can add up and almost all of them were book once on the ship. We saw one show because we made reservations before our cruise, and the water show was pretty good, but most other shows were sold out once on board. I've never had to make show reservations before, and this is reason enough to never take a cruise like again. Ice skating and Florider and zipline are fun if you are young and willing to wait in line. Most of the kids we went with said they were OK, but once they did them, it was enough. Overall I go on a cruise to relax, and this was NOT a relaxing cruise, it was survival of the fittest. No thanks, I'll take the smaller ships thank you, but RC turned me off so much with this one that I will not take another RC cruise again. I've been on many RC cruises through the years, and at one time they were more upscale, although somewhat more expense than the other mainstream companies. Over the years RC has tended to bigger and bigger ships, and service has gone way down. Exactly what the airlines do, squeeze them in, and nickel and dime them for everything. The free options shrunk, and the optional items grow. In the end, bigger is definitely not better, its merely a Royal Caribbean profit maximizing technique. Read Less
Sail Date July 2011
Sailed July 31, 2011 - Western Caribbean. Good stuff: - Port Everglades is great, quick on and off parking fee of $105 a week. - Ship is absolutely beautiful: boardwalk, central park, etc. - Speciality restaurants are ... Read More
Sailed July 31, 2011 - Western Caribbean. Good stuff: - Port Everglades is great, quick on and off parking fee of $105 a week. - Ship is absolutely beautiful: boardwalk, central park, etc. - Speciality restaurants are the best: Giovanni's and Chops - definitely worth the extra $$ - Aqua Theatre show is amazing as the ice show and Blue Planet - unless you're a big fan of "Chicago" nothing special. Bad stuff: - took 4 requests to fix cabin safe; staff didn't know who to contact - service staff is average at best - new "facial recognition" photo service is AWFUL. The staff has no clue how to find your pictures, after 3 face to face requests and a promise to find them and call our cabin, we just gave up. RCCL is losing revenue... - Falmouth is about 2 years away from being a good port, stay on ship - Ship is too big for staff to deliver excellent service. Maybe need more personnel? Training is definitely needed - every request we made was not fulfilled or it took repeated attempts to resolve the issue - "Headliner" was a re-tread from Legends in Concert (Las Vegas) - Samba Grill has great food but the design of the facility results in a temperature around 80 - first time I saw portable fans in a restaurant Overall: first RCCL cruise where I believed the price paid was not worth it and service was average or below average with the exception of the speciality restaurants. Operationally, the service needs improvement to handle a ship of this size, RCCL has risen to its level of incompetence by building a ship so large. Much better experience on the class levels below Oasis. Read Less
Sail Date July 2011
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 5.0 4.1
Entertainment 5.0 4.5
Public Rooms 5.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 4.0 4.0
Service 5.0 4.4
Value For Money 4.0 4.0
Rates 5.0 3.9

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