This cruise ship was not worth the money. They also could care less about cancelled flights and transportation which is included in your package. Horrible customer service. Food was average. Boat was small. Butler tired. Excursions ok at best. Only excursion I enjoyed was the one i booked myself. They sale you with all these add one but don’t deliver. Cruise was actually boring. Minimal activity. ...
This is a run down ship with tired and overworked employees. There’s no variety and limited spa and excursions. There’s little activity and the same experience everyday. We are a group of 5 and cannot wait to get off. Many others on the cruise feel the exact same way. We missed Icy Bay point/ Strait because we had a medical evacuation. We waited for over 2 hours for a boat and then another hour ...
Writing this now because I can not believe that SilverSea has been named best luxury cruise line.
As far as we are concerned never again.
To start with the positives- our butler and steward were both absolutely fantastic. So were the staff in the medical centre which I visited each day to have a dressing changed .
However the praise stops there. Food, decor and entertainment all very ...
We chose this cruise as a 1 country short break to mitigate travel risks associated with Covid
Boarding was chaotic in Reykjavik as taxi drop off was at a crew reception area in a portacabin with no Rest rooms or refreshments
At 2pm a Silversea representative arrived with a nurse - documents were hurriedly collected including the required PCR results and the nurse checked for pyrexia. There ...
Chose this cruise because it circumnavigated Iceland and wanted a high-end cruise line. What I got was mediocre at best. Before boarding, the airport transfer brought us to the wrong place. Then we were brought to the correct location to have our temperatures checked, except after standing for 45 minutes in a room crowded with 100 people, no bathrooms, and no seating, we found out that the ...
We had heard excellent reports on Silverseas from friends who had travelled with them. So when we decided to take a cruise to Alaska they were the obvious choice. The cruise was delayed by one say due to problems on the previous cruise. There was little or no information provided by the company and no member of staff from Silverseas came to the hotel where the majority of the passengers were ...
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest town in Mexico. The next 3 ports were literally gravel pits with commercial cranes and little access to leave the ship. At one port my wife and I barely made it ...
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I have done 27 Cruises and it is 4 - 4.5 stars at best. So in summary I paid a six star price for a 4 star ship. Everything on board is the cheapest of the Cheap. ...
This was a special holiday and very expensive chosen as a one-off treat never again
The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and ...
I see SILVERSEA is getting mixed reviews. SILVERSEA advertises and charges in the ultimate luxury category but after two cruises, my experience is it is clearly not. I described our experience in a previous local post as: "misrepresented in the advertisement, lack of planning very evident, mismanaged on the ship, disregard for passenger interests, and the withholding of critical information." ...