We had heard excellent reports on Silverseas from friends who had travelled with them. So when we decided to take a cruise to Alaska they were the obvious choice. The cruise was delayed by one say due to problems on the previous cruise. There was little or no information provided by the company and no member of staff from Silverseas came to the hotel where the majority of the passengers were staying. We were not told about the revised arrangements for the cruise, two of the four stops cancelled and a new port added that nobody had heard of, until we were on board. The offer of compensation was $300 to spend onboard ship. All that was available to purchase were watches, handbags and perfume, all of which were readily available on shore at cheaper prices.
The staff were friendly and willing but many of them were clearly struggling with tasks that they were not familiar with. Resulting in missing items or wrong dishes or drinks, Food was often served lukewarm or cold.
On arrival in Anchorage we were taken to the hotel booked by Silverseas, but there was nobody from Silverseas at the hotel and the hotel staff initially said we had to wait for a Silverseas representative to come to the hotel before we could get our room keys. The following morning we Silverseas were supposed to have arranged our transfer to the airport but faiuled to do so and we were only able to get the shuttle to the airport thanks to the intervention of hotel staff. Nobody from Silverseas came to the hotel or contacted us while we were in Anchorage.