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Silver Whisper Review

4.5 / 5.0
Editor Rating
211 reviews
9 Awards

A HUGE disappointment from beginning to end.

Review for Silver Whisper to the Baltic Sea
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Dan priem
10+ Cruises • Age 60s

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Sail Date: Jul 2022
Cabin:

Chose this cruise because it circumnavigated Iceland and wanted a high-end cruise line. What I got was mediocre at best. Before boarding, the airport transfer brought us to the wrong place. Then we were brought to the correct location to have our temperatures checked, except after standing for 45 minutes in a room crowded with 100 people, no bathrooms, and no seating, we found out that the staff had forgotten to bring a thermometer. THEIR ONLY JOB was to write our temperature down so we could board. After boarding we found our stateroom had living room furniture in the bedroom area and bedroom furniture in the living room. Dining was another huge disappointment with a very limited standing (everyday) menu, and one chef's blue plate special which was usually odd and indian themed. Steaks were cut so thin they could only cook them on one side and put the uncooked side down on the plate. It was ridiculous. The included wines were universally poor quality so we just skipped them after trying them dinner after dinner. Deserts were nothing but fluffy greasy frosting with microscopic layers of cake - all in different colors to make them look different even though they were all the same. Want an eclair, nope, didn't have. Want a slice of cake, nope, didn't have. Want a piece of pie, nope, never had. We ended up with ice cream after nearly every dinner. They did have some cookies I want to note, which were all made with variations of the same dough. This was the worst dining experience since I was on a cheap barge in Egypt. Staff was friendly though. We did try the optional "french" restaurant for the upcharge - that was nothing but an embarrassment. I don't want my food served to me while the servers are deliberately shaking plates to make noise so everyone in the restaurant turns around to look. I had to ask them to serve without the shaking of plates under threat of walking out. As for the ship, it is aging, even after the redo a few years back. Cleaning during covid seemed non existent - never saw a staff person cleaning elevator buttons, railings, door handles, nothing. I was handed a plate that was passed back to a server by another passenger and it had greasy fingerprints on it. Nice high-end experience. One passenger had covid and was confined but her travel companion was allowed to roam free. We got on covid-free and got covid on the ship. Thanks! As for the excursions, all the good ones were way over-priced, like $300-400. The included ones were terrible. Buy terrible I mean they hired some local "guide", like a college student home for the summer, and we walked along the closed tarmac of an abandoned airport for an hour with no narration, then through a swampy area to look at nothing. On another excursion the guide planned on taking us all the way up to the top of a dormant volcano, about 1200 elevation change, which was not in the "tour" description and totally inappropriate for the age of the group. We were told we could turn back whenever we wanted AND there was no narration again - we didn't even know what we were looking at. At the end of the cruise we were left to sit on our luggage for 6 hours at anyplace we could find at the hotel before our rooms were ready, with NO HOSPITALITY ROOM, hardly anywhere to sit except on your suitcase or the stairs, and not even a ticket for a meal. This is what you get for $1000+ per day. Next time I will stick to SilverSea, or Oceania, or Viking - all of which are vastly superior in every way, especially in room accomodations, food, and cleanliness - as well as a far better value.

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