This is our 4th HAL cruise. We've been in Alaska few years ago and we loved the scenery. We booked the balcony so we could enjoy the beautiful view, but it was a BIG mistake because we never enjoyed it because of a strong smell of smoke. We reported it few times at the costumer service but they never did anything. They keep telling us they will investigate ( whoever smokes at the balcony), NEVER ...
I did this exact same trip last September and boy, the things slipped a bit. Still enjoyed myself but Holland America Line really needs to look at making some changes.
Generally, I really enjoyed my Neptune Suite. It was large and bright and had a great balcony. The Concierge Lounge is a huge benefit. Enjoy coffees and small plates in the morning and afternoon.
Food for the most part was ...
Sailed HAL for 10 of 12 cruises. Last cruise 34 years ago. First vacation in 8 years and first vacation with wife in 28 years (never had honeymoon and always had kids)?? Basically, the shore system didn’t match the onboard system. I bought 4 indulgences and packages and none were ready for us. We never received the excursion tickets or most of the Add-ons without multiple trips to Guest ...
Probably I took my last cruise on Holland America last month. The cruise was a 7 day cruise on the Oosteram round trip from Seattle to Alaska. Here is an explanation of why I feel as I do:
Pros:
• The Hotel staff was nice and provided good service; the room was clean and comfortable; the ship was clean. Our cabin staff remember my name after the first day.
• The bow was open for ...
My wife and I have been on two other cruise lines so a friend of ours invited us on a vacation to Alaska on the line HAL Oosterdam. The staff was very friendly but when we needed some guidance we couldn't understand what they were saying and they didn't even know the answer to our question so make sure your staff who works on the ship knows everything about it like where's the nearest bathroom . ...
The Good:
AMAZING FOOD
Pinnacle Grill
The Band
Art Gallery Personnel
Had the Norovirus hit on the Ship and their Containment Procedures and protective processes was Great.
THE BAD:
> No Proactive Wait Staff
> No wait staff to keep your beverages full. I had to get up 2/3rds of my time to get refills or get served which meant I had to get in line and wait at the Bar.
> ...
this cruise was nothing like we booked 12 months ago.Embarkation in Seattle was fine nice and smooth and first impressions of the ship were fine the cabin was good .
how wrong can first impressions be. it was down hill from there on.
the ship left Seattle one day late due to bad weather which we can fully understand as safety comes always first.
but then it started they changed the port of Hilo ...
Thank goodness for Seattle. I'd finally convinced my husband to take an Alaskan cruise ( about 4 years of talking). When he said yes, I quickly booked a trip before he could change his mind. Booked in August for travel in September. Since he had agreed to the adventure, I added 2 days pre cruise in Seattle. Thank goodness for Seattle. We stayed at the Seattle Marriot Waterfront. Nice hotel,great ...
I just returned from Holland America's Cruise to Alaska on the Oosterdam sailing June 23rd. I was very very disappointed. The room was clean and our steward could not have been better. The food was horrible. Old Country Buffet would have been gourmet compared to the food available. No taste. Poor Quality. Rude service from the buffet staff. Room service was a joke. Long waits and never get the ...
I had read several reviews about cruising Holland America as well as the ship Oosterdam, I do not know what ship they were sailing on, but it could not have been the same. On a positive note, the crew were very friendly, always smiling, and so helpful. Sometimes the language barrier was a little frustrating, but I would not trade that in as the crew was wonderful. That being said, lets start with ...