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Oosterdam Review

4.0 / 5.0
Editor Rating
1022 reviews
36 Awards

Not so good Alaska Trip

Review for Oosterdam to Alaska
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Missyjane
10+ Cruises • Age 40s

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Additional details

Sail Date: Aug 2019
Cabin: Deluxe Ocean-View Verandah Stateroom

This is our 4th HAL cruise. We've been in Alaska few years ago and we loved the scenery. We booked the balcony so we could enjoy the beautiful view, but it was a BIG mistake because we never enjoyed it because of a strong smell of smoke. We reported it few times at the costumer service but they never did anything. They keep telling us they will investigate ( whoever smokes at the balcony), NEVER solved the problem and it just gets worse everyday.

The buffet was always crowded and I often heard people complaining about lack of space. Food was ok .The other complimentary restaurants had about the same food as buffet just fewer choices and service was not good there either.The dinners were just ok. We spent an hour and a half waiting on courses to be served.

The positives side of this trip were the staff, they were great and friendly.. except the staff at the costumer service whose not very helpful. Front desk folks not helpful or friendly...took us many trips to report a problem and NEVER solved.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VA

BAD smell.. We never have had the chance to enjoy the balcony because of the strong smell of smoke.. We reported few times but the staff didn't do anything to solved the problem.

5 Helpful Votes

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