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Sailed HAL for 10 of 12 cruises. Last cruise 34 years ago. First vacation in 8 years and first vacation with wife in 28 years (never had honeymoon and always had kids)?? Basically, the shore system didn’t match the onboard system. I bought 4 indulgences and packages and none were ready for us. We never received the excursion tickets or most of the Add-ons without multiple trips to Guest services. They never notified us of Port Valet services or shopping specials that were supposed to be delivered to room. HAL completely missed our anniversary. They were quick with ‘I’m so sorry’ but slow on resolutions. Missed several onboard events while waiting in line at Guest Services. They don’t answer the phone so don’t bother. MDR was nice but if you share a table, they may make you wait 30 minutes until the table is full. Lincoln Center Stage was the best. I wish they would let me throat punch the drunks and obnoxious passengers that walked by and disrupted the performance. Weather was rough 1 day (18’ swells) and passengers felt the need to vomit on the common area carpets instead of staying in their cabins. Everything is an add on. Better meals in MDR ($25+ extra), candid photos ($20 each or 5 for $60). Portraits at Gala, $40 each or $160 for 5). Bingo was about $40 plus the $2.50 dauber. Staff was always pushing drinks, pictures, spa treatments, etc. Had 2 of 8 days without problems and trying to get what we paid for. Well possibly travel on HAL again if they fix their problems. I’m a 3 star Mariner and have a long way until 4 stars.

Disappointed

Oosterdam Cruise Review by Santeeruss

3 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Signature Superior Verandah Suite
Sailed HAL for 10 of 12 cruises. Last cruise 34 years ago. First vacation in 8 years and first vacation with wife in 28 years (never had honeymoon and always had kids)?? Basically, the shore system didn’t match the onboard system. I bought 4 indulgences and packages and none were ready for us. We never received the excursion tickets or most of the Add-ons without multiple trips to Guest services. They never notified us of Port Valet services or shopping specials that were supposed to be delivered to room. HAL completely missed our anniversary. They were quick with ‘I’m so sorry’ but slow on resolutions. Missed several onboard events while waiting in line at Guest Services. They don’t answer the phone so don’t bother. MDR was nice but if you share a table, they may make you wait 30 minutes until the table is full. Lincoln Center Stage was the best. I wish they would let me throat punch the drunks and obnoxious passengers that walked by and disrupted the performance. Weather was rough 1 day (18’ swells) and passengers felt the need to vomit on the common area carpets instead of staying in their cabins. Everything is an add on. Better meals in MDR ($25+ extra), candid photos ($20 each or 5 for $60). Portraits at Gala, $40 each or $160 for 5). Bingo was about $40 plus the $2.50 dauber. Staff was always pushing drinks, pictures, spa treatments, etc. Had 2 of 8 days without problems and trying to get what we paid for. Well possibly travel on HAL again if they fix their problems. I’m a 3 star Mariner and have a long way until 4 stars.
Santeeruss’s Full Rating Summary
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Cabin Review

Signature Superior Verandah Suite
Cabin SS 6111
Cabin was clean but missing suite amenities. No personalized stationary, only 1 robe, no ice (cold water from last occupants), no binoculars and no slippers. None of my prepaid ‘indulgences’ were there. Two took between 1-2 days to make it and the others never arrived despite numerous trips to Guest Services.
Upper Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews