I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her for 3 ... Read More
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her for 3 days... Just ocean. If you want a hot meal... Forget it... Except for the specially resteraunts. Resteraunt manager asked me if I wanted to be put on the hot food list.. Really? You have to be put on a list to get a fresh meal? Ridiculous. So angry... I really want a full refund... Already got a complaint filed which I'll probably never hear. Oh and the same entertainment we saw on the pearl last year... It just gets worse... First time was bad enough... The jewel boasted about there entertainment..... Phhht ..ports we visited are nice to get off this hellhole.... .i could of handled anything but the change in itentitary without cause of weather was the worst! Read Less
Chose the Bliss to Alaska as our first cruise to celebrate 2 birthdays in the family. Their much touted go-kart was a huge attraction.
My wife had called Norwegian ahead of time (before boarding) informing them of this special occasion ... Read More
Chose the Bliss to Alaska as our first cruise to celebrate 2 birthdays in the family. Their much touted go-kart was a huge attraction.
My wife had called Norwegian ahead of time (before boarding) informing them of this special occasion and they had mentioned they would have a surprise in the room when we enter.
Of course--nothing when we boarded.
Go-Karting and Laser Tag--there's an additional fee for those. On top of the $6.5K we already paid. Also, when we went to Go-Kart, we were told that although we had paid and made a reservation, there weren't any 2 seaters that they could give my daughter and I and we would need to pay for 2 hours. Did I mention it was very windy and 40 degrees outside while we waited in line for 30 minutes to be told this? This was on Day 1.
Oh, did I mention, they don't have indoor pools? So my 7 year old couldn't swim as it's 40 degrees outside on their outdoor pools.
When my wife went to guest services to remind them about her call on trying to make the trip special for us, guest services was rude and then gave a certificate for a cake at one of the restaurants.
Finally--as soon as we had boarded, we requested to change one of our included packages (from the on shore excursion credit to special dining). The response? Sorry--can't change after you board. That's our policy.
Not accommodating at all. If this was my experience on day 1 then I'm never going to cruise NCL again. EVER. You would expect they would at least try but it seems as if corporate policy trumps everything else. You would expect they could change the on shore excursion to the dining credit. Their response was, "if we do it for you, we would need to do it for the others." Really? Great way to make me feel special. Read Less
We chose this cruise because we have been on four previous RCI cruises- on Freedom and Oasis and had exceptional experiences every time. We knew we wanted to go to Alaska, so RCI seemed like the obvious choice. However, since the moment we ... Read More
We chose this cruise because we have been on four previous RCI cruises- on Freedom and Oasis and had exceptional experiences every time. We knew we wanted to go to Alaska, so RCI seemed like the obvious choice. However, since the moment we got on the boat, the vibe was just... different. Staff does NOT seem to enjoy their jobs. The ship is smaller and older, which we knew already, but the problem is that it gets treated like a second class ship. Dinner in the main dining room took 70 minutes to come out the first night. Understandable, so that wasn’t a big deal. But then the annoyances started adding up. Dishes in the Solarium piled up. Loud construction in the solarium on the first sea day- again, maybe unavoidable but still annoying. Food was nothing to write home about- far below quality we had had on Freedom and Oasis class. Service was hit or miss. When we mentioned some of these issues, they were very nice and attentive, but outside of that, many staff members were very standoffish and seemingly annoyed at serving food, drinks, and counters. There was also not much to do on the ship. It was definitely geared towards an older crowd and lacking in activities and amenities. It was very disappointing overall for the quality we had come to expect. If you want to go to Alaska I highly recommend the Northbound itinerary- it was GORGEOUS! But if you can find it on a different cruise line, that would be a better choice than sailing Radiance of the Seas. Read Less
I should start by saying that this is my first cruise experience. We booked using a travel agent. We had the following requirements: great food, not a lot of kids, and not a "party" boat. This cruise definitely checked all ... Read More
I should start by saying that this is my first cruise experience. We booked using a travel agent. We had the following requirements: great food, not a lot of kids, and not a "party" boat. This cruise definitely checked all the boxes for us!
Cabin:We upgraded to a concierge Suite on the 10th floor. It was so spacious. We had a king size bed, walk in closet and even a sitting area. We had a bathtub with wonderful Loccitane products as well and even a balcony with enough room to have two chairs and a small table.
Dining: The food was fabulous! We ate at all the options that they had! The pool bar had burgers, etc. Prime 7 has steaks and seafood. Compass Rose is open Breakfast lunch and dinner and has a great variety. And Sierra Mar ( My favorite) is italian and Chartreuse is French. I HIGHLY recommend making dinner reservations at Prime 7 and Chartreuse. These did book up on our 7 day cruise and the others are first come first served. ALL THE FOOD AND DRINKS were included. Not just the beer and wine but everything!
Service: This was unlike anything I have experienced. Everyone that works for this ship is very nice and so accommodating. Pretty much anything that I asked for, they would make happen. For instance, we had a steward named Gregory that we met on the first day. He asked if there was anything that we needed for our room or mini bar. I asked for wine for the mini bar and he even asked what kind that I preferred and made sure that the mini bar was stocked with my favorite wine the whole trip. This was a nice touch.
Ship: Was very clean, and very well appointed. It had a luxurious feel without feeling stuffy.
Shore excursions: We did the Bering Sea- Crab Fishermans Tour in Ketchikan. I would HIGHLY recommend this! It was one of my favorite excursions that we did!!! Very informative and it was interesting to see what the day and the life of a crab fisherman would be like. We also got to see A LOT of bald eagles!
Mendenhall Glacier and whale Quest in Juneau. Very fun! We got some great pics of the glacier and it was a beautiful day so it was nice to be on the water. We didn't get to see a lot of whales though. Venture to Glacer Point was amazing but I wouldn't not recommend to someone who doesn't like to walk a lot. It is a pretty far walk to the Glacier after the canoe ride but for myself who likes this, it was great! It was really cool to be soo close to the glacier. The Sea otters, Raptors and Bears, in Sitka was a little disappointing. We thought it was a little more like seeing Bears and Eagles in the natural habitat but it was more like visiting a zoo. We did see Sea Otters but couldn't get close enough to get good pictures.
I do have to make clear that ALL the excursions were NOT free. There are a lot that are but those ones didn't really appeal to us. We were given a discounted rate but still, that was a little misleading.
Overall, this was a great experience! It was an expensive cruise, but we felt that it was worth every penny! We are already looking forward to booking another cruise with Regent! Read Less
We chose this cruise for our family of 10. Ages were 9,11,15,18, 47,47,48,49,74 &75. The cabins were compact, but very workable. Because our cabins were all in a line we could find each other and the younger ones could be with their ... Read More
We chose this cruise for our family of 10. Ages were 9,11,15,18, 47,47,48,49,74 &75. The cabins were compact, but very workable. Because our cabins were all in a line we could find each other and the younger ones could be with their parents or not. Meals, snacks and service was exceptional. I asked each member to tell me the three things they liked best and the 9 year old listed breakfast as one of them.The picky eaters were catered to and there was a large variety for the non picky adults. When it came to what people liked best it was all across the board of shore excursions, kayaking, walking, flight seeing,floating the Chilkat and the DIBs rides. I personally liked the information from the wildlife talks. It was a bonding experience for our family in a comfortable, exciting, beautiful venue which is why we booked it. We would highly recommend it. Read Less
I chose this cruise because it was the only cruise to go to glacier bay. I felt the ship was classic. Perfect size to not get lost and interact with others. Our cabin and bathroom was larger than other ships. The specialty dining in ... Read More
I chose this cruise because it was the only cruise to go to glacier bay. I felt the ship was classic. Perfect size to not get lost and interact with others. Our cabin and bathroom was larger than other ships. The specialty dining in pinnacle and the Italian were extraordinary. The dining room and vista lounge food was very good and service excellent. We had a beverage package which was good but wine choices were limited. The entertainment in the B.B. king lounge was the best talent ever. We went to every show every night. The other shows were mediocre. The comedian was funny but the ship performance was boring. A bit of variety in the dance would have made it a bit better. The excursions were ok and ports terrific. I traveled with r couples of family and friends. There were a few children on the ship but cloud was older which was what I liked. The test kitchen was a great contribution to the cruise. Read Less
We chose this cruise because people had told us NCL was good. We were disappointed. The disappointment started right after we boarded. The bar staff was rude and condescending, we never met our steward and our first mean at OSheehans ... Read More
We chose this cruise because people had told us NCL was good. We were disappointed. The disappointment started right after we boarded. The bar staff was rude and condescending, we never met our steward and our first mean at OSheehans restaurant was not even edible. My artichoke dip had the consistency of soup!!
The ship itself was nice and clean and for the most part, the staff was friendly and those are the only good things about NCL. I’ve cruised with 2 other lines and with both of them I felt pampered and cared for. I didn’t feel remotely pampered by NCL.
The food was mediocre. I couldn’t wait to disembark so I could get some good food! Every morning the breakfast buffet was exactly the same. The food was often cold and over/under cooked. It was worse than a Golden Corral buffet meal.
Indigo and Summer Palace were better experiences but still didn’t come close to matching the food I’ve had on my other cruises.
The entertainment was very good. That is the only good thing I can say when I look back on the cruise.
When we booked this cruise we booked another one with NCL at the same time. If it wasn’t already booked I would not be cruising with them again. Read Less
Recommended by a family member. The inside passage was beautiful and the weather was perfect for viewing the rugged, wild coast of British Columbia and Alaska. Menu was extremely limited in the formal dining room. The wait staff was very ... Read More
Recommended by a family member. The inside passage was beautiful and the weather was perfect for viewing the rugged, wild coast of British Columbia and Alaska. Menu was extremely limited in the formal dining room. The wait staff was very efficient and patient, but I felt rushed as they made preparation for the 2nd seating. Staff to passenger communication was problematic. Passengers would have to know who to see about specific issues since most of the crew were focused on their job, they did not seem knowledgeable of the big picture and frequently could not give correct answers to inquiries. The ship officers were not much better. The Captain's voice from the navigation bridge was the exception. He was an excellent communicator. The valet service for baggage at port of disembarkation was excellent. However, timely and correct information about the protocol left a lot to be desired. The paper forms and instructions for that terrific service had 3 contradictions that were not easy to resolve at the front desk. At 2 AM I still had bags in my room with no baggage tags. Disembark was easy and, due to several flight delays booked through Princess CL, we had time for a city tour after arrival in Seattle. Our flight to the East Coast did not leave until 11 PM. The tour guide was outstanding. Read Less
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. ... Read More
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. Entertainment was good and the excursions were top notch for the money. I'm just sad I lost so much at the casino.
They allowed us to upgrade to a balcony cabin for a modest fee of $300, so that was nice to have the extra room. The Lotus spa is overpriced but hey, you expect that on a cruise. I doubt the Lotus spa will see me again after some less that great, better-than-you attitudes. All-in-all, it was a nice cruise that I've come to expect from Princess. They even put a halt to a norovirus outbreak that was threatening, by implementing some strict food handling protocols. I'd appreciate some better rewards for being loyal to Princess, but maybe next time. The position of the TV in the room was not great either. Read Less
The stateroom had a small we could not get rid off...finally found mold on shower curtain. Mirrors in staterooms were old and needed replacing. Dirt in corners remained throughout cruise. They were no activities for young ... Read More
The stateroom had a small we could not get rid off...finally found mold on shower curtain. Mirrors in staterooms were old and needed replacing. Dirt in corners remained throughout cruise. They were no activities for young adults..everything geared toward old retired crowd. All talks and presentaions geared to selling instead of onformation. Tv in state rooms did not work well....they were ancient. Service last night in main dining room was terrible..rest of time was good. Service in upscale restaurants and the value of food was worse than on lido deck and main dining room. All activities geared toward geriatric population. My young adult son's were bored to tears. Although the naturalist on board was great. We enjoyed his presentations. The shore excursions were either terrific...or horrid. Avoid the Duck tours. The glacier tour was great and going through Glacier park made it all worth. We had 3 in cabin...and all promotions wr re only for two leaving one of us out. Read Less
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