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35 Regent Seven Seas Monaco (Monte Carlo) Cruise Reviews

Our only previous OCEAN cruise was 20+ yrs ago, on a much larger ship. While we enjoyed a Viking River cruise several yrs ago, we had decided ocean cruises were not for us. We agreed to take this cruise because (1) smaller ship (2) ... Read More
Our only previous OCEAN cruise was 20+ yrs ago, on a much larger ship. While we enjoyed a Viking River cruise several yrs ago, we had decided ocean cruises were not for us. We agreed to take this cruise because (1) smaller ship (2) traveling w/ 3 other couples (3) everything included. We were not disappointed. Everything was great about the cruise - staff professional and available, laundry service, air travel Regent booked, our cabin (the closet w/ built-in drawers) & abundance our US outlets, well organized excursions. Disappointments: food not as good as Viking (however good selection and not too salty) and 1 of our included excursions was a waste. I believe the fault lies with the guide. A friend we were traveling w/ booked a private guide/van for our day in Rome. Very wise decision. We would book w/ Regent again. (Happy we booked thru Costco). Can't comment on entertainment or activities as we didn't have time for any of that! Ship was clean, well maintained and had attractive decor. I took too many "nice" outfits for evening and attribute that to my lack of understanding what to expect. Read Less
Sail Date November 2018
This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very ... Read More
This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very interesting areas and had a wonderful vacation. We found a great last minute offer and booked about one month prior to departure. Just like last year: the ship was in beautiful condition, our Concierge Suite (1018) was lovely and comfortable (although some extra storage areas would be appreciated), the cabin service was excellent, embarkation and disembarkation were a breeze, shore excursions were well organized (even if I still dislike daily bus tours) with lots of choice, the entertainment was still mediocre at best (like all small luxury ships), and the crew tried very hard and aimed to please. What was better than last year was, firstly, the service. While things seemed disorganized last year onboard, this year all staff members that we dealt with were engaged, happy and worked very hard to accommodate all of the passengers and their needs and wants. Bravo! All requests were handled efficiently and pleasantly, and, this year, there was no problem getting reservations at specialty restaurants - the staff worked with us and did what they could; that is all that one can ask. Secondly, we had such a strange experience with the food: the first couple nights of the cruise (French Restaurant and then Compass Rose) the dinners were terrible - totally unexpected: food delivered cold, under-cooked fish, scallops that tasted metallic, etc. This had nothing to do with our individual tastes, something was very wrong (we were a party of 4 and all of us agreed that there was a problem.) After the excellent deck Bar B Q, while having a drink at one of the bars, we ran into Danielle (the F&B Manager) and Maria (the Restaurant Manager) and very nicely told them our problems and, WOW, did they respond and turn things around. From that point forward, every meal was superb and they made sure that we were satisfied. It was amazing to see how much they cared about the product and were so concerned that 4 passengers (all of whom had been on Regent before) would be satisfied and enjoy the cuisine. It was an impressive and excellent display of service that we very much appreciated. We were on the cruise that had the mishap in Rome - yes, the ship banged into pier and took a bit of cosmetic damage but it was not the end of the world - the captain himself stated a few hours after the event that there was no mechanical damage. I don't think that the entire issue was well handled: there was a lack of information and disclosure by senior crew, we needlessly missed a port of call because we spent a night in Rome for no good reason (all of the other cruise liners were coming and going), and the words: "sorry for the inconvenience" only go so far. Regent could have done far better. It was a shame that we missed one of the highlights of the cruise: Sorrento (or Naples) for Capri, the Amalfi Coast, Pompeii, etc,. No one would have minded if the itinerary was juggled and we missed Corfu, for example. We are loyal Silversea cruisers (looking forward to Australia in January on the Muse) but we also like the Regent. We honestly prefer the Silversea product - our opinion is that its a bit more polished and refined and the included shore excursions on Regent are not a big plus for us. That being said, at the end, most cruise choices are about a balance between product, price and itinerary and we certainly would cruise with Regent in the future. Read Less
Sail Date September 2018
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and ... Read More
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and had friends who had good experience on Regent and we liked its all-inclusive feature. This turned out to be lavish convenience. Flew into Nice, France, taxied to Monte Carlo the day before departure, and enjoyed the Hop-on-Hop-off bus. Embarkation in Monte Carlo was a breeze -- no lines and the ship didn't seem crowded while we awaited our 2pm cabin availability. Our cabin was 747 -- perfectly placed mid-ship for minimal movement and easy walk to all events. The room was noticeably bigger than other company's standard cabins -- two could actually fit into the bathroom at the same time. Tub AND shower. And WALK-IN CLOSET! We did notice that our Celebrity Sky Suite has more drawers/storage but that's apples and oranges. Staff got us extra clothes hangers and did a good job keeping room spotless. Food in the main dining room, Compass Rose, was very good. Their creative menu changed nightly and they had a long list of standard items, which included lobster, filet mignon, Dover sole, and more. French restaurant Chartreuse provided one our favorite dining experiences with excellent service and amazing food. Our reservation for steakhouse Prime Seven was at 9pm (way too late for us) and checked but never got in at an earlier time. Regent allows you to reserve several months in advance but I suspect suites and longtime Regent customers had already accessed the best times. Regent's buffet restaurant, La Veranda, offers white table cloths and ample service staff will bring items to your table when you give them your table number. We thought the food there was just so-so and lacked much daily variety or creativity. The hamburgers at the poolside grill were terrific and they also had a nice buffet for lunch and casual evening dining. We always preceded dinner with cocktails in the Voyager lounge, where we always found a nice seat by the window -- enjoyed snacks, martinis and the piano player. We'd heard that the entertainment was not a strength of Regent's and we were pleasantly surprised. Their cast shows were as good or better than one's we'd seen on much larger ships...Celebrity, Disney and Cunard. The dancers were amazing and the singers had terrific voices AND could dance as well. Excursions were efficient and well-run by the on board staff. Because Regent offers a variety of included excursions, seasoned passengers know they need to book as early as possible because they often sell-out quickly. We booked early and got all the tours we wanted. Unfortunately, we found out on-board our Rome tour was cancelled due to lack of interest and others we were interested in were unavailable. Gratefully, the supervisor created room for us on a previously sold-out tour. Very nice, patient and accommodating staff. Tour guides were spotty....some were terrific while others were unenthusiastic or very hard to understand (particularly at the Vatican). A guest lecturer provided history and information on several of our ports. His presentation style wasn't particularly entertaining. Reminded me of a college professor who could have used better slides and a laser pointer. Could have been improved with actual photos of ports, how to get to the center of town, what's withing walking distance. I've seen others actually drop in iPhone photos they've taken on the previous cruise. Very helpful. FENDER-BENDER ALERT: When departing Rome's port of Civitavecchia, a major gust of wind pushed our ship into the pier, causing a big dent and scrape to Voyager's portside, aft. We were at dinner in Compass Rose and as we got underway a big THUD visibly stunned passengers. I always look at staff in these situations and you could clearly tell this was NOT something they experience often -- looking to each other like "should we go into emergency mode?" After a while, the captain came on the PA and explained what happened and he'd keep us apprised. The next morning at 7am we were still in port in Civitavecchia and there was no word from Captain, no note on the door, no message on the Regent TV channel, etc. I went to Reception and they also had no information on when we'd be leaving or where we were headed. Finally, the Captain came on and told us we'd be having a "sea day" and would skip our stop in Naples, which had already been changed from our anchor-port of Sorrento for weather reasons. We actually were happy to have a relaxing day at sea after an intense excursion in Rome but many passengers were very upset missing either the Amalfi Coast or Pompeii. For the remainder of the cruise, we tendered or disembarked from the starboard side, avoiding the visible appearance of the dent/scrape. We feel lucky this incident was relatively minor because it could have been so much worse. And everyone agreed the ship could have handled the overnight communication better. Even if they didn't have answers, they could have outlined the facts, when decisions would likely be made...and sent approved information for staff to use when answering passenger questions. Overall, we enjoyed Regent. They have an excellent product, superior staff and Voyager is still in ship-shape. The price would be our only hesitation. We can get similar experiences for less in suites on Celebrity or others. But it still wouldn't be the special experience that Regent or other luxury lines provide. Read Less
Sail Date September 2018
The Regent Seven Seas Explorer is beautiful ship and this was our second voyage on it. But Regent's customer service is so poor it makes your local cable company look stellar. Three days into the cruise my wife developed a medical ... Read More
The Regent Seven Seas Explorer is beautiful ship and this was our second voyage on it. But Regent's customer service is so poor it makes your local cable company look stellar. Three days into the cruise my wife developed a medical issue and we had to return home. Regent rearranged our flight arrangements, but charged us an exorbitant rate to do so. Then, after returning home, we were essentially dead to them. Even though they filled our cabin on the second leg of our 14 day cruise, they refused to give us any sort of credit for our trip or a future voyage. The company is more interested in making its quarterly earnings than treating customers right. We did not have travel insurance, and that was a mistake on our part, but it was disappointing to find that Regent was so tone deaf to a customer's unfortunate situation. Suffice to say, we won't be sailing on Regent again. Other issues - we first sailed on the Explorer last summer. The big evening shows (Paradis and My Revolution) were repeated from last year. Good shows, but is it too much to ask to refresh your entertainment every year? Does not encourage repeat customers. On the plus side, having five options for dinner each night (albeit 3 requiring reservations) is a great way to end the day. Our favorite was Setti Mari, which offered a great selection of Italian dishes and wines; while main courses are served, we also enjoyed being able to get our own salads and desert at the buffet. Have to come early however - folks arriving by 7:30 pm were often turned away due to the limited seating. We also liked the fact that excursions are included in the overall price and that there are several very good options from which to choose from each day. The main pool is a salt water pool (which is great to swim in) and rather large given the size of the ship. And unlike other cruises we have been on, the pool area is typically uncrowded - could always find an empty chaise lounge to relax in. Read Less
Sail Date May 2018
Went with friends. Wanted to cruise on a ship with adults, not a party ship. Expensive, but worth the cost if you demand quality. Only drawback was poor wi-fi service that only allowed one user and one device at a time. However, the ... Read More
Went with friends. Wanted to cruise on a ship with adults, not a party ship. Expensive, but worth the cost if you demand quality. Only drawback was poor wi-fi service that only allowed one user and one device at a time. However, the staff were friendly and gracious and the food was to die for. The ship itself was beautiful and very well maintained. The included tours were of varying quality. WE took some and other times explored on our own. The entertainment was much better than we had anticipated with a variety of kinds of shows. The stateroom was wonderfully designed with a great amount of storage. An added bonus was free laundry and dry cleaning which we used often. This is not a ship where passengers stay up and drink through the night, though dancing and other entertainment is available until midnight. Take this ship if you want an elegant and relaxing experience. Read Less
Sail Date May 2018
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about ... Read More
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about extra charges for drinks, tours and tips. The ship is beautifully decorated and has original art throughout. Dining was enjoyable and permitted lingering over deserts and cappuccino. We enjoyed the Prime 7 specialty restaurant the most where service was impeccable and our servings were exquisite. Breakfast and lunches were most often taken in La Veranda where there were multiple buffet choices. If we wanted somethhing we did not see, the staff went out of their way to accommodate. By the end of our week cruise, some staff recognized us and remembered our seating and drink preferences - especially in the Observation Lounge. Entertainment was fun and targeted to Boomers, who seemed to comprise most of the passengers. Tours were scheduled daily and usually involved time on a boat or bus, with informed guides describing history, culture and architecture of where we were. We decided to cancel several tours and go it on our own by hopping on a bus or tender that dropped us off at what would be our pick up point as well. That allowed us to find our own pace and to spend a bit more time on board relaxing. Next time we would not sign up for daily tours. Yes, we would go again. This was a special experience. Read Less
Sail Date May 2018
From the cabins to the restaurants this ship and the overall experience lived up to our expectations, going to be difficult to cruise with anyone else. The service was terrific just attentive enough without being too much. We booked the ... Read More
From the cabins to the restaurants this ship and the overall experience lived up to our expectations, going to be difficult to cruise with anyone else. The service was terrific just attentive enough without being too much. We booked the entry level veranda cabin which size wise was similar to a balcony cabin on HAL or Celebrity but the fit and finish of the room ( especially the comfort of the bed) was far beyond other ships we have sailed with. No problem getting reservations in specialty restaurants and all lived up to the reviews, at least one of these restaurants also open at lunch each day which was very nice too Lots of entertainment on board and especially loved the lounges We pre- booked the included shore excursions online but also had no trouble making a change once on board Cant go wrong if you book with Regent we will go with them again if we can find the right trip Read Less
Sail Date May 2018
We chose this cruise as we wanted to sample the most luxurious ship and like Regent and it went to some unusual attractive ports of call but started in Monaco and ended in Barcelona allowing for stays either end in places we love. We ... Read More
We chose this cruise as we wanted to sample the most luxurious ship and like Regent and it went to some unusual attractive ports of call but started in Monaco and ended in Barcelona allowing for stays either end in places we love. We stayed two nights in Nice prior and one night in Barcelona post cruise. Arrangements for boarding went smoothly at 12.30 and cases were in our room with us by 3pm. We took a concierge cabin as it has more room and it was a special occasion. The ship is spectacular with lots of chandeliers, luxurious carpets, artwork mostly modern though we never noticed the Picasso or Chagall supposed to be there. The cabin was great and had all you might ever want, massive bed, a large walk in wardrobe with safe, and a bathroom with separate bath (with shower head) and shower cubicle. Free LOccitane soap, shower gel shampoo and cream. The TV had a good number of English language channels and you got one free WiFi access for the cabin. The WiFi was awful initially, always slow, crashing or logging you out and a pain when two people wanted to use it at the same time. After advising about this the ship used a different satellite and the crashing stopped and speed improved. There are plenty of places to dine and all offer a good range of choices, though we found breakfast could be improved by offering blueberries raspberries and more sausages (only one or two offered) and more choice of bacon, streaky bacon isn’t a great offer. On the positive side you can have champagne and caviar instead. The dining areas include several outside, with the pool area offering faster food and buffet lunch in La Veranda with champagne and other drinks. In the evening We enjoyed Pacific Rim Asian food one evening and mostly Compass Rose. We prefer the layout on other ships as here there are many partitions closing of four or five tables. In the past we could talk to adjacent tables but not here. The shows we attended were not to our taste with a concert pianist two nights and songs and dance for the others. There is a good range of activities with golf, putting, tennis, shuffle board and bowls on the top deck and a walking track above the outdoor pool. We didn’t see the infinity pool. Service was courteous and friendly, though the captain and officers had a lower profile than on our other Regent Cruises, and a few officers were not so friendly, but the vast majority of staff were. There are only two shops aboard and the obligatory casino. The luxurious theatre has a few seats behind pillars? We visited Livorno, Ajaccio, Cagliari, Mahon, Cartagena, Valencia and found an excellent choice of free excursions on offer, the weather was good and warm with some sun and good sail outs from several. We visited Pisa from Livorno and Cutadella from Mahon doing a tour of Ajaccio and visited Ancient Nora from Cagliari. We did our own thing taking the transfer bus in the other two. A couple of guides were hard to understand, but others were highly knowledgable. The venues were all good though it was a holiday on Mahon so much was closed. The captain had a habit of leaving earlier than scheduled once all were aboard so we missed the Monaco sail out. Our cabin was at the rear and we had a couple of rough nights. Friends below us on deck 7 had to move cabins due to a loud banging noise keeping them awake We would go again, if the price was right, but we preferred our cruise on Voyager. There is nowhere to buy things like razor blades, medicines, bandages, that may be needed, so we had to get them ashore. I do wonder about the lifeboat situation with only four each side, if the ship were to list only one side might launch and with 1300 passengers and crew it could be a big squeeze Read Less
Sail Date October 2017
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular ... Read More
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular the speciality restaurants. However as the ship was hailed (and as we were repeatedly told, it wore thin after a while) "the most luxurious ship ever built", that my expectations were higher. While the ship has lots of marble, granite and fine paintings and of course is freshly decked out, that wouldn't be enough to bring me back specifically to this ship - the price is costly and there were some design faults, which is a pity as I believe a sister ship is in the pipeline for 2020. Main faults with the design, which had nothing to do with the excellent friendly service by everyone and are outside the staff's control, is that there are only one set of rest rooms per floor bar the pool deck - madness when the main Compass Rose restaurant and Constellation theatre are on the same floor. The stairs are much narrower than on other ships and difficult to pass people by if you meet someone coming the opposite direction to you - but in the main this is a security issue should there be an emergency. The Wifi was also very hit and miss even when docked at shore. The pool deck dining area, was very busy area during the day, inclined to be noisy and I didn't like the layout of the table - too cramped and too like a canteen in layout. I prefer the larger round tables on their other ships. The shore excursions were lengthy and with a full day away that included 3 hrs on our own before heading back to the ship after having been on a tour of the area as well, was excessive. Not to sound too negative as our trip was very pleasant, we enjoyed the cruise, its only fair to highlight that our suite/cabin was spacious and very comfortable, particularly the bed and pillows. I'm surprised that the ratings on cruise critic have been low in this area. I couldn't fault our room and balcony, with fresh fruit and refreshments delivered daily. The evening shows were of a higher quality than on other Regent ships, though the Trio were a bit hit and miss in the explorer lounge, but Ross in the Observation lounge got a good following each night and worked hard to entertain us all. Read Less
Sail Date October 2016
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the ... Read More
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the staff and crew were new and therefore the service was not as good as I had hoped. The free internet was spotty and inconsistent. The ship also had some problems with the sewage system which left foul odors in the hallways. But in fairness, this is going to happen with any new ship as it “shakes out” it problems and concerns. Activities and entertainment were also not up to par with “the most luxurious ship in the world”. They were good, but not great. Shore excursions are included with Regent, but were too compact and too fast paced. It is very hard to enjoy the scenery around you when you become focused on not losing your tour guide. Dining was excellent as was embarkation and disembarkation. But with the cost the cruise compared to what you get, I don’t feel this was worth the money and I probably will not cruise with Regent again. Read Less
Sail Date October 2016
Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed ... Read More
Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed prepared way ahead of time and looked and tasted like it. Service in the specialty restaurants was iffy, especially the French and Asian, there it was bad to pushy and a number of guest had the same impression. The Compass Rose had by far the best servers and some of the best meals, the open seating Italian was the worst especially service and food fair. The food\service was a big disappointment and for the price of these cruises it was not a good value. Wi-Fi was basically useless and everyone had the same complaint. Checked with their business center and they basically told me it was my new tablet, and I should only use Apple products although they did not work either. I needed to check back for business and this was a real problem, went 2 days before I got connected and then it would disconnect me. Spent hours during the course of the cruise trying to connect which I would have preferred to have been enjoying my cruise. Tried to check the TV for news especially on the hurricane in the SE US but same basic problem, only connected occasionally and then it would go away. Didn't matter where we were at port or at sea, same problems and same complaints from every guest I spoke to. It's hard to say if I would try Regents again, just did not seem to have their act together in many fields vs. the cost and other options. Read Less
Sail Date October 2016
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden ... Read More
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last. Liked: - spacious cabins with plenty of storage and the comfortable bed facing the window/view. - quality bed linen but it's new so time will tell. Skimpy towels. - ample shaded outdoor seating in spacious public areas. - the food was fine for us (we aren't foodies and don't cruise to eat). - very smooth ride, albeit in always calm seas. - great coffee in the cafe. - excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light. - walking track(s) on deck 12. Disliked: - tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know). - strong cooking smells in aft corridors. - poor entertainment with not one "headline" act and boring speakers. Terry Waite?! - friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date. - in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days. - terrible theatre design/decor with obstructed sight lines and dangerous aisle steps. - surly guest services staff with attitude (pretty standard on a cruise ship) - inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck. - lukewarm food served on cold plates. - a general sense of chaos and poor morale behind, and sometimes in front of, the scenes. - rude, unfriendly, unhappy passengers. - invisible officers except captain playing happy families with his wife and kids. - not one gala or formal night. - it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for. - the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice? Overall? 6/10 Read Less
Sail Date July 2016
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new ... Read More
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new entertainment from 'in house' Norwegian Holdings was second rate compared to what we had experience on many previous Regent cruise. I felt that I had been duped into taking a cruise that I would not otherwise have chosen. The one saving grace on the cruise was the energy, enthusiasm and entertainment provided by the Cruise Director, Ray Solaire. Layout of the ship is impressive with a lot more space in the restaurants, lounges and public/open areas but the ship does have two major drawbacks - (1) the sight lines in the theatre, particularly from the balcony are poor and there is a real safety hazard in the aisles (2) There is no outside forward observation area from which to take photographs or view the sail-ins. The staff, many of whom we had met before, were very helpful and efficient. Overall, the restaurants were a great improvement with much more space available and some nice touches - I particularly liked the viewable cooking area in Sette Mare. Also, the new menu in Compass Rose leaves one not needing to eat in the speciality restaurants as the choice is so great. Read Less
Sail Date July 2016
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. ... Read More
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. It's lovely! End of good news. We paid an outrageous sum of money to be on the inaugural voyage because we read that this was going to be an amazing experience. It was - for all the wrong reasons. The "executive" staff had an "attitude" - notably at the guest services desk. They were borderline obnoxious especially one man who questioned my "motive" for settling the bill a day early. "Don't you expect to be spending more money?". Huh? Another very unpleasant person is an Italian gal who works in the Pacific Rim restaurant. Woah - she was so nasty we found ourselves walking out of our way to avoid her! All this for top dollar! We were on the 8th floor - aft. There was a constant smell in the hallways of food wafting from somewhere. I actually had to hold my breath, as I walked down the hall, because it was nauseating! The food was good in most of the restaurants but never really hot, just lukewarm. The exception being "Compass Rose" which we thought was bad - mushy vegetables & lukewarm fish. Not to mention the snot nose maître d' who asked our cabin #'s - we were 3rd tier from the top & then tried to seat us right next to the door where the waiters were bringing in the food. Not sure if the kitchen was behind those doors. Clearly a hierarchal system in play. I mentioned this to the G.M. who just about shrugged his shoulders - never heard back from him after this. On top of everything else - and keep in mind the prices were exorbitant! - Regent didn't provide top notch entertainment. The same lovely, but underpaid, Filipino 3 person ensemble - was everywhere. Not to mention the cruise director who sang, danced & read the announcements. We were on Seabourn's "Quest" inauguration cruise & it was a class act. Never again will we cruise on Regent which is owned by Norwegian cruise lines. They claim its a notch above but its not! The prices are but you might as well be on Celebrity or Princess! Save your money! Clearly, all the money was put into the décor. Oh, and the captain barely had time for the guests. We ran into him several times & got a slight nod! He was more interested in following his family around who were onboard. Have to thank him, though, since we arrived safely. Want to shout out to several workers who did a great job - Georgio, Spyder, Katerina & Alex. Read Less
Sail Date July 2016
We have been loyal Regent cruisers for more than ten years and were very excited when reading about the new Regent Explorer. The ship is, indeed, spectacular. The design is unique and elegant in all regards. Fabulous wide, winding ... Read More
We have been loyal Regent cruisers for more than ten years and were very excited when reading about the new Regent Explorer. The ship is, indeed, spectacular. The design is unique and elegant in all regards. Fabulous wide, winding staircases allow for open views of numerous public areas. We found the staff overall to be up to the normal Regent standards. I am always amazed when a server in a restaurant venue remembers our names after serving us at an earlier meal. How do they do that? A noticeable exception, however, was the Reception Desk. One staff member in particular, a tall dark-haired man, was openly rude on two separate occasions. Neither he nor the woman at the desk at the time attempted to solve my query. I had never experienced this sort of treatment on a Regent cruise before, and it does leave me worrying about the training and hiring practices of those in charge of this new ship, perhaps affected by Norwegian policies now in place? Our cabin, an F2, was lovely and spacious. The bed and the bedding were sumptuous and super comfortable. We were a bit disappointed, however, that the only seating in the cabin was on the small sofa that faced a desk and bar area. On other Regent cruises we had an upholstered chair in addition to the sofa, which made seating options more comfortable. A small point, and one that is certainly open to personal tastes, I for one prefer a lighter tone in the cabin decor. While the dark blue was striking, it can be a bit gloomy, especially on grey days. The closet was amazing! So many drawers and huge areas for hanging clothes. This closet would surely accommodate anyone on even a World Cruise! The bathroom also was spacious with room to accommodate all one's needs. The entertainment was excellent. The classical guitarist Vincenzo was terrific. Even better was the pianist, Panas Karan. He was amazing. We bought CDs from both so that we can continue enjoying their talents here at home. The other shows were pretty normal Regent fare. Lectures as usual were well presented and informative. Food at all the restaurants was good. We had a bad experience at Prime 7 on our second night at sea, but the manager sent an apology and we had a very pleasant meal there later on the voyage. Chartreuse is a very nice addition to the Regent restaurants. We had several wonderful meals there. And Compass Rose was its normal excellent self. I did get a bit off with La Veranda, but that may just be my personal taste as there was no particular event or food that sticks in my mind. The fine art pieces that were found throughout the ship were interesting, but some I question. They were very dark in mood and some even with disturbing elements, not the sort of thoughts I really want to entertain while sailing on such a ship in some of the most beautiful sites in the world. I'll consider the travails of life at home, if I must. I must admit, however, that we did expect some sort of special events and/or activities that would be associated with the Maiden Voyage of a new ship. This was a noticeable omission, and I wonder why some celebration or something wasn't offered. Otherwise, the Maiden Voyage was just like any other voyage except with new ship and staff hiccups. Overall, Regent once again provided us with a wonderful vacation and I believe that the Explorer will be a worthwhile addition to Regent Seven Seas. Read Less
Sail Date July 2016
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent ... Read More
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent cruise we started in Monte Carlo and ended with a sail into Venice The ship is exquisite inside and out with very modern and deluxe common areas, bars, and spaciousness. Theater seating was excellent though no drink holders! The absence of a photo lab and photographers was welcomed! One area that was disappointing was the lack of a full promenade walking area. Seems lacking in all new liners. Dining was a pleasure as with just 750 guests we were never crowed or had to wait for a table share to open. The specialty restaurants were outstanding in every aspect from the greeting to the after dinner cordials. For room service we received a 5 minute "warning" that our order was on it's way. I want to add that is was great never to see a Food Service cart in the hallway or even the room steward's cleaning carts! Obviously, we enjoyed it enough to book another trip while on board! Read Less
Sail Date July 2016
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess ... Read More
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess that it lived up to its label!! There was so many things on this ship that make it amazing------everything from the food and multiple dining options, the bars, the spa (OMG!) the pool, cigar lounge, cabin stewart and other staff, and so on. Probably the only thing that was fractionally borderline, would be the nightly entertainment-----not the best, but not the worst I've ever seen either. The service was impeccable-----at all times; in all areas. It's rare that I extol praise this high as I am very, very picky. However, in this instance I can easily state and share that this was the most wonderful vacation EVER, and it all due the Regent!!! Read Less
Sail Date July 2016
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, ... Read More
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, check in was the easiest we have ever had. Our room was the largest as well and very easy for both of us given the walk in closet. The small size of the ship allowed for a great social atmosphere. We met a lot of nice, like minded people. However, the food was not as advertised. The steak house was excellent. The Italian restaurant hit and miss and the main dining room average. The service was also hit and miss. Some places very good other places not so much. Our cabin steward was fantastic, nothing was too much. Most of the dining room staff was very average. While on Crystal, nothing was too much. Here it was more of them telling us why it couldn't be done. The workout facilities were very small and extremely hot. Not what we would expect for a supposed ship of this calibre. Overall, a great time and a lot of fun but not sure we would rush to sail with them again. Read Less
Sail Date July 2016
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just ... Read More
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just want to be pampered and spoilt. I am sorry to say I feel neither of these emotions. The ship is gloomy with black marble everywhere plus black woodwork, paint, chairs, I could go on. Lights are dim glass in the windows at the front of the ship is tinted beyond you being able to truly see out of them. They have built some in your face suite that means you are unable to walk around the ship outside making the whole experience very claustrophobic. This is all subjective though, maybe it is just me that hates gloom. What is truly gloomy though is the appalling service in what Regent call their speciality restaurants. We had to wait over an hour for our main course and the whole sorry experience lasted 3 hours. Even if the food had been excellent this long to take over a meal is unacceptable. The food though was mediocre trying to be clever with food and merely ruining good ingredients. Regent should be looking after their first paying guests on this ship instead of pandering to the head honchos from Regent and their suppliers who are on board. They have shown utter contempt for their loyal passengers. Read Less
Sail Date July 2016
This was my second cruise and definitely a trip of a lifetime! I cannot say enough positive things about the crew. They were fantastic and catered to every request. I was very pleased with the delicious variety of food and the prompt ... Read More
This was my second cruise and definitely a trip of a lifetime! I cannot say enough positive things about the crew. They were fantastic and catered to every request. I was very pleased with the delicious variety of food and the prompt service on board. The staff were friendly and very organized with the excursions; and with letting folks know what activities and events were available ashore and on-board. I was also pleased with having laundry services: both one a could pay for and the other, a launderette. Understandably so, the iron was in the launderette room but with two irons on each floor, there was never a line. Given the recent global healthcare scare with Ebola, the boat had hand sanitizer mounts at every turn on on many walls, had us fill out recent health exposure forms and the RN was walking around through the cruise to ensure folks looked and felt fine. Bottled water was everywhere!!!! Love L'Occitane - thank you! WHAT a trip! Will recommend to everyone and hope to be back soon - on another luxury cruise! Read Less
Sail Date October 2014
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and ... Read More
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and the man On the Destination Desk was unhelpful and curt. One fills in a form re mobility concerns and no one takes any notice. Arrangements for meeting and assistance through airports hopeless apart from Heathrow arrival from Venice. It seems as though Regent management are unfit for purpose! However,not all was negative. The staff were very friendly and could not do more for the guests. Accommodation and food were very good. It seems as though all excursions are subcontracted to firms over which Regent have very little control, or choose not to supervise. Visit to Durress in Albania a prime example. It was such a dreadful visit, surely no one from Regent could have reviewed the area - no other cruise boats in sight! When one spends top money for a highly rated cruise it's most disappointing to have to write a review like this. Read Less
Sail Date April 2014
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff ... Read More
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff couldn't care less. Apparently they had some kind of computer problem but absolutely no senior staff/officer bothered to get out among the guests to ease the pain or give information. They hid in their offices. With some exceptions the staff has an unengaged, mechanical approach to service - having (barely) learned what to say and do but their hearts aren't in it. The quality of dinner cuisine is generally good. Breakfast buffet is good. Lunch buffet: Neither presentation nor selection is acceptable and the service is lousy. Pool grill serves hamburgers made of frozen industrial made beef patties(!). But the worst part in our view is the atmosphere and style (or rather lack thereof). At the bar/lounge with the dance floor the pre- and post dinner music is provided by an orchestra - not a band. No singer and the main instrument a trombone(!) with the repertoire to match. The ambiance: Very few guests and a handful of musicians - all half asleep. At the (almost empty) night club the music was provided by an accustic (!) trio who could neither sing nor play. If you - like my wife and I - grew up as teenagers in the sixties don't go. You won't like it. Read Less
Sail Date April 2014
we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever ... Read More
we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever been on. t he ship was just out of drydock, it was not ready.to sail. furniture in the room was missing. phone did not work for 2 days. no remote for t.v. for 2 days our balcony was not useable for two days because they were washing the boat.water was pouring down and splashing all over the balcony.when they finished the wash down they then started painting the boat,the paint fumes made it impossible to use the balcony. that lasted for another 2 days. when painting was completed they discovered the painters had spilled white paint all over the varnished railing and everything else.they then had to sand the varnish and revarnish all the wood that smell was 10 times worse than the paint.the food was second rate. they could not even make a soft boiled egg.even though we tried for that every morning.omlets were rubbery and chewy,fruit cup full of unripe fruit. dover sole was horrible. I could go on forever,it never got any better,even after speaking to general manager Mr Davor Josipovic. our stateroom was lovely,the balcony was also large,our butler was good. bad experience top tp bottom Read Less
Sail Date April 2014
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a ... Read More
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a standard item. I upgraded to Penthouse. Butler did not have a working phone for more than half the trip, walked in on a maintenance crew working directly over our bed at 8:30 pm and in spite of my complaining to the manager (who said he could not tell them when to work even though what they were working on which was another room's air conditioning which was known from early morning.) One staffer with a Regent jacket and name tag could not tell me where a bathroom was located because as she said, "I am new here." Service workers such as waiters by the pool could not at all or barely speak English. My friend asked for sparkling water with lime and she got water--no sparkle and no lime. That may not be the end of the world but when it costs over $11,000 a person or $1000 per day per person, I say it becomes important. In my opinion, even the free tours were mostly not worth it. It took several hours driving which made some trips a 10 hour day which included sometimes 2-3 hours on your own. In my opinion, the concierge was a not worth going to for assistance. 99% of the time, he wasn't at his desk and when asking him for something, I could not count on what he told me. There was very bad and obvious lack of communication. Upon final departing, a bus was suppose to move us from one location to another. The Regent representative had absolutely NO knowledge of a bus. Therefore, literally, people with canes, walkers, swollen legs and feet, and just plain tired of walking, set out while the bus sat on the pier, unused and empty. This is the tip of the iceberg of my experience. In my opinion, customer service on the boat was minimal. BUT what is worse, upon sending a long letter with my experience (which many people had in different forms) and telling the President that I and many others said they would never take another Regent cruise, their head of Customer Relations offered me a $250 per person on board credit. While their letter acknowledged that the cruise had "difficulties" and their letter ignored, therefore ,in my opinion, trivializing the serious points. I don't know about any of you, but after having spent over $22,000 and a trip where truly something bad happened every single day, to offer $500 is so insulting as to leave me speechless. But, their offer, in my opinion, is insight into their lack of dedication to customer service which is little to none and in my opinion their corporate attitude. These are my experiences and opinions based on that. I literally could go on for pages, but suffice it to say, their poor management was on display and I would say, don't waste so much money on them. There are much better things that could be done with over $20,000. I should have bought a car. Read Less
Sail Date April 2014
Actually I was pretty nervous taking a trip like this but after we arrived at the airport in Monte Carlo, we were met by young professional Regent employees who quickly set our minds at ease. The pre cruise stay at the 5 star hotel was ... Read More
Actually I was pretty nervous taking a trip like this but after we arrived at the airport in Monte Carlo, we were met by young professional Regent employees who quickly set our minds at ease. The pre cruise stay at the 5 star hotel was flawless and the breakfast the next morning was fabulous. As we entered the restaurant that was right on the Mediterranean, we could see our ship the Mariner.....what a sight. I really enjoyed the way we were taken care of by all employees on the Mariner. Our room was beautiful with a very nice balcony. There was a beautiful basket of fruit and champagne as we entered the room. Also a big welcome to Bob and Beverly on the TV monitor. The food was delicious and lots of it. We could visit any restaurant and sit anywhere we chose. And hey.....no tipping. It's all included. You're not "nickeled and dimed" to death. The tours we took were terrific.....usually took most of the day, but well worth it. On returning from one of our day long tours, we were met by the welcome back band with stewards all around handing out glasses of champagne. What a good time. We took the 7 day Mediterranean Cruise that allowed us to see a number of cities in Italy, Croacia, and Greece. That overview then allowed us a number of places we could revisit later on. Terrific cruise!!!! Our next one will definitely be on Regent. Read Less
Sail Date September 2013
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