The Regent Seven Seas Explorer is beautiful ship and this was our second voyage on it. But Regent's customer service is so poor it makes your local cable company look stellar. Three days into the cruise my wife developed a medical issue and we had to return home. Regent rearranged our flight arrangements, but charged us an exorbitant rate to do so. Then, after returning home, we were essentially dead to them. Even though they filled our cabin on the second leg of our 14 day cruise, they refused to give us any sort of credit for our trip or a future voyage. The company is more interested in making its quarterly earnings than treating customers right. We did not have travel insurance, and that was a mistake on our part, but it was disappointing to find that Regent was so tone deaf to a customer's unfortunate situation. Suffice to say, we won't be sailing on Regent again.

Other issues - we first sailed on the Explorer last summer. The big evening shows (Paradis and My Revolution) were repeated from last year. Good shows, but is it too much to ask to refresh your entertainment every year? Does not encourage repeat customers.

On the plus side, having five options for dinner each night (albeit 3 requiring reservations) is a great way to end the day. Our favorite was Setti Mari, which offered a great selection of Italian dishes and wines; while main courses are served, we also enjoyed being able to get our own salads and desert at the buffet. Have to come early however - folks arriving by 7:30 pm were often turned away due to the limited seating. Read more