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4 Helpful Votes
Sail Date: September 2019
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for ... Read More
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for our disappointment. 843, next to a service area and below the pool bar service area. Crew started work everyday at 4 am. It was unreal as we woke up to horrific noise of dragging pool chairs and other noise we could not identify, every morning at 4 am. I am not exaggerating. We had to call and beg for the noise to stop and for work to start at a reasonable time. Seabourn did not care and did absolutely nothing to help us get rest or move us to an available cabin (the ship has vacant cabins). No one EVER returned our calls as we were told would happen or do anything to assist or make our stay better. I worked in hotels and resorts for over 15 years and there are many, many things that could have been done to make our stay more enjoyable. Our bathroom smelled like urine and items from the previous guest were still in the room including hair in the bath tub and shower. It was actually quite nasty as we were tracking where the long black hairs were moving around our bathroom each day as our room was supposedly cleaned. Our room attendant was really sub par and didn’t not respond to our requests. She actually asked us to leave 90 minutes before we were to vacate our room on the last day so someone could strip our bed. Come one! I mean we were already awake most of the nights as all of the luggage on the 8th floor was moved via the service elevator next to our room, and don’t forget the regular 4 am shift that was the loudest of the entire trip because Seabourn simply didn’t care as we were leaving in the morning. The coffee shop was wonderful! The Sushi restaurant food and service was wonderful and we ate there for lunch almost everyday. The Restaurant was excellent as well, for food and service. The entertainment wasn’t for anyone in our age range but it was excellent for the majority of the passengers in the 60+ age group. We knew this booking and it was okay because we wanted a relaxing honeymoon and quiet time together. Lots of puzzles, crosswords, and needlepoint workshops to do if you like that sort of thing. Seabourn could have selected better ports to visit as we were disappointed about the industrial working ports we visited on this cruise. More options for Marina days as there was only one and it was cancelled due to wind. I understand that most senior citizens may not be interested in marina day activities but since the rest of the voyage was really planned for them, have some options for active adults. The gym was small and had extremely limited options. We would have liked a peloton bike or two to use in the gym since there were no spin or fly wheel classes (or room for any). We did workout in the gym every day and did a 60 minute run off ship at the ports where we felt were safe places to run. Happy to be home and to get a good and full night sleep. Read Less
4 Helpful Votes
Sail Date: August 2019
This was our second Seabourn Cruise. We have been on Azamara twice. Regent twice. Silversea twice. We expected this cruise to be as 'luxurious' as our first Seabourn cruise but although enjoyable we felt the service and ... Read More
This was our second Seabourn Cruise. We have been on Azamara twice. Regent twice. Silversea twice. We expected this cruise to be as 'luxurious' as our first Seabourn cruise but although enjoyable we felt the service and food had declined. As far as 'inclusive' cruise lines goes Seabourn is less 'inclusive' than say Regent which is far superior in suites and food plus you get all excursions and internet thrown in plus sauna, steam room, cold room etc at the Regent Spa. Seabourn has an area called the 'Retreat' which is only accessible if you pay. Everything in their Spa has a cost. Internet is only available if you pay. If your only experience of luxury lines is Seabourn then you would not be disappointed. So to sum up the cruise was enjoyable. The food is not luxury even in the specialist restaurants. It's 4 star. The Encore has a very small main swimming pool although there is a small quiet area with a small pool at the rear of the ship. There doesn't seem to be any supervision in the pool areas so we did experience an American family that just let their kids run riot which spoilt the quiet area small pool. Note:- don't go in August LOL. Read Less
10 Helpful Votes
Sail Date: September 2018
Exactly one year since my cruise on one of the two larger ships in the Seabourn fleet. This time again the Mediterranean, with every suite taken. I expected a few signs of wear and tear, but the level of maintenance is outstanding. The ... Read More
Exactly one year since my cruise on one of the two larger ships in the Seabourn fleet. This time again the Mediterranean, with every suite taken. I expected a few signs of wear and tear, but the level of maintenance is outstanding. The only small indications I noticed, were that carpets, while not worn at all, are looking a bit dull in high use areas, and many edge areas of marble flooring have had to be repaired due to cracking. The ship remains beautiful inside and out, with our suite, and all public areas immaculate. All areas just pristine with cleanliness and understated luxury. The most stunning ship I have sailed on to date, and the most comfortable veranda suite. I was interested to experience the onboard service, given many of the negative comments of past reviewers. I have to say that I think the customer service has improved. Without exception every crew member was polite and professional, and on top of that, the vast majority were engaging, friendly and went out of their way to satisfy every need. The breakfast service in the Colonnade, and dinner in the main dining room, has definitely improved, and the iPad technology works well. Not one late or mixed order. Food always arrived hot. Excellent. My expectations are high given the fares guests pay, and the Seabourn claim, that their service is ultra luxury, note ULTRA luxury. Based on this, let me explain where I think things need to be improved. Entertainment is predictable, and mixed. The singers do try hard, but I've seen it all before in one shape or form, and some shows, (such as the Tim Rice night) are still running one year on. The opera sail away from Corsica was a nice event, but some of the choices were challenging for the singers. The Observation Bar was my favourite location last year for after dinner meet ups and drinks. What a disappointment this year. The pianist and singer were so weak (last years were outstanding), and the main bar tender, while very professional and charming, lacked the engagement and touch of service that this intimate bar needs. The whole area lacked a buzz and the intimacy we loved last year, and no connection was built with the guests. We felt extremely disappointed to the point, that on some evenings, we just didn't bother to go. While the service was impeccable, food choice for dinner in the Colonnade and Patio was just too limited, and at night, unless some form of specialty menu with buffet element was happening, it was dull and uninviting. The Thomas Keller grill was again outstanding, but its a struggle to get in there more than once on a 10 day sailing, unless you want to eat very early. The main dining room was consistently good, but on a ten day sailing, you want to have alternate options with good choice and atmosphere. A couple of small things were disappointing. We were so delayed leaving Monte Carlo, due to late unloading of provisions, that we did so after dinner - hence no usual sail away, which is such a lovely start to the holiday and after all the anticipation. We missed the planned Gozo stop due to extended maintenance needed in Malta. Saabourn did give an ex gratia payment in all fairness, but it did not compensate for us. Why have the formal night on the second day, and then no more? Surely better, a little further in to the cruise. So, in summary, the ship is stunning, the service is great, and without doubt, a cruise on Seabourn Encore will leave most, even those as demanding as us, delighted. What I question is that, given the limited dining options, and lack of choice, plus the lack lustre entertainment, can Seabourn really claim ultra luxury, and real value for money? They have themselves to blame for setting that expectation. I will probably sail with Seabourn again, but next time, after an absence of 5 years from Silversea, I want to try their newest ship, The Muse. I am also going to try Oceania, and as their ships and onboard experience starts a major refurbishment form December on. Other guests on board who have tried them were very complimentary, and that was before the planned changes. I am not a huge drinker, so for the different in fare from Seabourn, you can opt for a premium cabin, and a premium drinks package, and with gratuities paid extra. Most certainly worth careful consideration for future cruise planning. Read Less
15 Helpful Votes
Sail Date: August 2018
We choose this cruise because we only planned ahead by 2 months and this cruise worked for our schedule. Awful from the start. Unorganized staff made it a nuisance to make anything happen. Food has been absolutely terrible. We’ve ... Read More
We choose this cruise because we only planned ahead by 2 months and this cruise worked for our schedule. Awful from the start. Unorganized staff made it a nuisance to make anything happen. Food has been absolutely terrible. We’ve never been on a cruise that had such bad food consistently throughout the trip. For the same price as crystal cruises, seabourn offers much less quality of services and amenities. On the first day, the staff was not informed on the emergency drill. They had me and my sister running back and forth needlessly, because several people gave us different information that was all incorrect. Smoking is a pain on this boat. They let people smoke cigarettes many places, but the only place you can smoke a cigar is this tiny back deck area where they don’t offer any drinks or service. Even though they sell expensive cigars. It feels like a punishment. Finding the spot was huge pain because every staff member told us a different location, which again, had us running around the boat needlessly. My friend was looking for an espresso on our first day. Once again, misinformed staff sent us in circles. We finally find the correct spot, and they say they can’t help us because they closed the esspessso machine 2min ago. They said we could get some on the floor underneath. We go there, ask the staff, and they kindly tell us we can get espresso. Then a different staff member aggressively grabs my friends shirt and pulls him back. He tells him, “You can’t be in here. You need to leave now!” My friends tried to explain the situation and he responds “well send you a double espresso to your room” and they sent coffee. Just incredibly agressive and rude. The other staff says “I didn’t know the captain was in the room.” Like that would justify what happened. Rooms are dirty. Fingernail marks in the wall. Stained carpets. Broken toilets. Shower and bath drains don’t work. Scratchy towels. Broken AC. Lights only turn on in your room if you leave your key in the wall, which has been a huge unnecessary nuisance as well. Food has been terrible. The menus are very limited. This Thomas kheller chef forces half the menu to be standardized. So you can’t customize the food to your liking. I’ve never been on cruise with such bad food. That alone is a deal breaker. The service makes it worse. Even dining in “the main restaurant” they don’t refil your drinks unless you ask. They bring the wrong food or forget orders. They use this tablet system that apparently fails all the time, according to a waitress. Today I ordered room service. Waited over an hour. After talking to 3 people, they discovered it went to the wrong room. Excursions have been fun. But we’ve been doing private excursions separate from seabourn. The one excursion we did use through seabourn was wildly mislabeled. A group of 20 people thinking they’re spending a day at the beach with powerboats, instead spend the majority of the day riding in jeeps, WHICH WAS EXACLY WHAT WE DID THE DAY BEFORE. Incredible. Before the cruise, they let you fill out this online form of what drinks you’d prefer stocked in your room. They didn’t put what I requested and just left Myers in my suite. I’ve been on seabourn sojourn, and that experience was 100x better than this. I’ve been on crystal and reagent, and those were even better. If you believe in getting what you pay for, stay away from the seabourn encore. The lady who cleans our room is awesome and so have been some of the service guys. The bartender is really cool and clearly is working very hard. Read Less
2 Helpful Votes
Sail Date: April 2018
Seabourn consistently delivers a luxury experience. The thing that sets Seabourn apart among so many cruise line options is that you never feeling like one in a crowd. Every staff member aboard treats you as though you are the most ... Read More
Seabourn consistently delivers a luxury experience. The thing that sets Seabourn apart among so many cruise line options is that you never feeling like one in a crowd. Every staff member aboard treats you as though you are the most important person on the ship and they deliver on nearly anything you might request either formally or in some cases a casual mention of something you enjoy will be noted and delivered as a surprise. The staff are the secret to Seabourn's success. We have been on numerous Cruises on a wide variety of lines. Seabourn is our go to, first choice because "Luxury once enjoyed becomes a necessity". Our favorite suites are Spa Suites. We're not Spa afficianados but the suites themselves are the best aboard. They are positioned above the Spa on the highest level of the ship on the stern. Your extra large balcony has a wrap around view of the wake of the ship and it's magnificent. There are no crowds, the ships total number of passengers result in the feeling of space throughout the ship. the only time we feel crowded is during the lifeboat drill, which unlike most cruise lines, is held in the dining room so everyone can sit while being instructed on safety procedures. they had a new chef aboard and his food was excellent. We were in France for a week prior to boarding and I've never had a bad meal in France (someday I'll get some bad food there, but it would be a national crime in france to ruin a meal). So after a week of culinary excellence and incredible meals... we were still impressed ...immediately at our first meal aboard the quest - lunch while awaiting our suite to be ready for occupancy. It was delicious, served buffet style in the Colonnade restaurant but everything was flavorful, savory and cooked perfectly. When you depart this ship, you feel like you're leaving family and the lap of luxury. It's not a good feeling to leave after your vacation is over. they had one last surprise for everyone as they disembarked. we are accustomed to arriving off of the ship into a luggage retrieval area where all of your bags are scattered around within some sort of color coded area. Seabourn has made baggage retrieval so simple by putting a sign with your name on the bags that are awaiting you when you disembark. It's a small detail but one that left us feeling pampered for a few minutes more as we left the ship (see the photos attached) Read Less
2 Helpful Votes
Sail Date: November 2016
We cruise more for the ports than any other factor. We have cruised many times on many lines. Last year we did an 18 day cruise on the seabourn Sojourn from Dubai to Singapore. A very good cruise with good staff and service. This year we ... Read More
We cruise more for the ports than any other factor. We have cruised many times on many lines. Last year we did an 18 day cruise on the seabourn Sojourn from Dubai to Singapore. A very good cruise with good staff and service. This year we did a 21 day cruise on the Seabourn Odyssey from Monaco to Lisbon. The main purpose was to go to Morocco for our first time. Unfortunately the weather generally throughout was poor. A fair bit of rain and quite cool. Interestingly Seabourn has this cruise one month earlier this year (2017). That should make all the difference. What made the cruise were the staff and food. Even better than last year and I wouldn't have thought that possible. Every single member of staff was friendly and helpful. We ate in all venues but often at night at the pool grill. They had heaters there and offered blankets. We preferred the more informal setting and the food suited us. We definirtely will sail Seabourn again. Read Less
20 Helpful Votes
Sail Date: November 2016
My wife and I took our first (and unfortunately probably last) cruise on Seabourn last week on the Odyssey on an 8 night Mediterranean cruise. Here is my personal review, starting with the good things: Embarkation in Monte Carlo: ... Read More
My wife and I took our first (and unfortunately probably last) cruise on Seabourn last week on the Odyssey on an 8 night Mediterranean cruise. Here is my personal review, starting with the good things: Embarkation in Monte Carlo: Excellent. We arrived at about 12:30 and embarkation took no more than 10 minutes. We proceeded to the Colonnade for lunch (which was average to good). Nice that they have a bag check available next to the Colonnade for your carry-on bags. Everyone was extremely friendly and wonderful. Staterooms were ready pretty much right on the dot at 2 pm. Stateroom: Excellent. We were in a penthouse suite (1016) right next to the observation bar. I thought that the location might be a little loud, but although we could here the activities in the observation bar if we listened for it, it was never a problem. The room is gigantic compared to other cruises we have been on and was well furnished. The bed was comfortable and we have no complaints about the amenities (although my wife thought the Molton Brown toiletries smelled too "manly". That is personal preference though and not a complaint). Our stewardess was great, very friendly and the room always looked great. Ship amenities: Excellent. While we are not big drinkers, we did have a few drinks in the observation bar and the pool bar. The bartenders were friendly and efficient and the drinks were good. My wife had coffee a few times from the Square and had the same experience. The library is nice and well stocked, as is the game room. The casino is small, but never overly crowded (in fact it was near empty most of the time). The dealers were pleasant (although they took my money ). Pools looked nice, although it was too cold to partake. I like the informal feeling of Seabourn Square as opposed to standing in line at a desk somewhere to make reservations/excursions etc. I also like the small size of the ship and feel that Seabourn might be making a mistake in getting larger ships (Encore). Tours/Excursions: Excellent. We did the galley tour and loved it. We also went to the cooking demonstration. The chef is part comedian and we had a great time (as did everyone else there). We did one excursion (to Pisa) and it was well run and the tour guide was friendly and knowledgeable. Fellow Guests: Excellent. Everyone was very friendly and we had some interesting conversations at the dinner tables. Seemed like the mix was about 60% American, 30% English, and 10% Other. R2: Excellent. We decided to do R2 last minute and asked at Seabourn Square at around noon if they could fit us in. We were wait-listed, but called at around 6 to see if we wanted to join another couple at a 4 top table. We decided to join and had a great time. Many of the items I would never order on their own, but I ate all of them. Some were better than others, but overall I really enjoyed the experience and the food. Food: Average. We had heard so much about the food on board and were really excited. Unfortunately, with the exception of our one night in R2 and the Indian night in the Colonnade, we were disappointed. The food was not bad, it just wasn't up to the level that we were expecting. Breadsticks were awesome though. Hosted tables: We got invited to 3. We went to 2 (CD and a singer). We declined the 3rd (with the Asst. Capt I believe) because we wanted Indian in the Colonnade. Great conversation all around. Restaurant service: Poor (and the reason we probably won't sail with Seabourn again). The service in the restaurant and colonnade was horrendous. Everything took forever. (I understand that fine dining is a slower pace, but this was far beyond that.) On the first night, I ordered a diet cola with my meal and had to ask multiple people before I received it. This continued the second night. On the second night, we were at a hosted table with the CD. I would have thought that the service would be better, but I was wrong. Once again I asked our waiter for a diet cola. Then I asked the assistant waiter, then the wine steward, then the waiter again. From the first time I asked until I received my drink took 45 minutes (I looked at my watch). It wasn't just the drinks though, everything took forever: we had dirty plates in front of us for over 15 minutes without the table being pre-bussed. The attitude in the dining room seemed to be "not my job". On the third day, I went to Seabourn Square to make reservations for R2. At that time, I informed them of my problems in the dining room. While they were apologetic and took notes of the conversation, nothing changed and the atrocious service continued throughout the rest of the cruise. It got to the point that I would bring a drink from my stateroom because I didn't know how long it would take to get one in the restaurant. Even water glasses would sit empty at our table. We usually joined other people in the restaurant and it seemed everyone was having the same issues. I understand that you can have an 'off night', but this happened pretty much every time we went to a meal, and actually seemed to get worse throughout the cruise. The colonnade for breakfast and lunch was no better. We would be done with our buffet food before we were even asked if we wanted coffee or eggs. I have seen others post about having their plates carried from the buffet for them. This only happened once the entire time we were on the boat. (We don't need our plates carried, but this is indicative of the service we received.) We asked for hot sauce one time. Not only did it take a while to get it, the waiter actually came over 5 minutes later to take it away to another table before my eggs even showed up. (do they really only have one bottle of Tobasco sauce on the ship?). On other (supposedly lower class lines such as RC and Celeb) ships, not only do they automatically refill glasses in the main restaurant before you have finished them, they seem to learn what we drink and have them out without even asking. I was scared to ask for a refill in the restaurant or colonnade because I didn't think it would show up before we left. Dining is a very important part of a cruise and I feel that we were really let down in this regard. I don't believe the problem was due to understaffing. We saw numerous people in the dining venues just standing around talking to each other. I really think the attitude was "not my job, let someone else do it". Read Less
12 Helpful Votes
Sail Date: November 2016
We have done more than 40 other cruises including two world cruises, but this was our first time on Seabourn. We had high expectations for this cruise and overall they were either met or exceeded. I waited to do this review until after ... Read More
We have done more than 40 other cruises including two world cruises, but this was our first time on Seabourn. We had high expectations for this cruise and overall they were either met or exceeded. I waited to do this review until after we completed our cruise on Oceania Regatta, which we just completed. That was our first cruise on Oceania and I thought it would make for an interesting comparison. In the end, there was no comparison. Seabourn clearly exceeded Oceania in every category, including cuisine. Oceania talks about having the best cuisine at sea, but that's clearly not the case. Seabourn far exceeded Oceania in virtually every category, including cuisine. The service onboard is excellent. I wondered how so many people knew our names, since we were first time on Seabourn and there are no set table seatings. The answer is the staff actually studies the guest listings. I saw several of them doing this one of the sea days in a remote part of the dining room during a galley tour. Very impressive. Although this is an ultra luxury line, we never felt like either the cruise line itself or the clientele was at all stuffy. Most evenings it was fine wearing just a collared shirt, although about half of the men wore a sport coat to dinner. On the formal night there were a few tuxes, but most were just wearing a suit or even just a sport coat. No formality and very comfortable. We chose this cruise due to the itinerary, which was heavy on Greek islands. We were not disappointed. Each of the stops worked well for us. The ship itself is very nicely appointed. Seabourn Square on the 7th deck is a nice alternative to the typical customer service desk, with coffee service nearby. Our room (veranda suite) had a huge bathroom with two sinks and separate tub and shower. It is larger than what Oceania calls a "Penthouse Suite" on their R-class ships. We had breakfast on the balcony each morning and enjoyed the white tablecloth service. The entertainment was well run and what we expected for this size ship. The magician onboard was excellent and perhaps the best we had seen on any cruise ship. Overall an excellent experience. We look forward to sailing on Seabourn again in the near future! Read Less
1 Helpful Vote
Sail Date: October 2016
Seabourn an excellent small ship line, had become dissatisfied with Cunard so tried the Seabourn Odyssey in the summer and were very pleased. On Seabourn, service is excellent, standard of ship facilities is very good too. Cuisine on the ... Read More
Seabourn an excellent small ship line, had become dissatisfied with Cunard so tried the Seabourn Odyssey in the summer and were very pleased. On Seabourn, service is excellent, standard of ship facilities is very good too. Cuisine on the whole good although more healthy options would suit us better and some of the complimentary wines offered not that great. Enjoyed dining in both the Colonade and the Main restaurant. Booked the new Penthouse Spa suites which were superb, Very roomy and had great views over the Balcony of the ship. Staff on the cruise were very professional and friendly. Entertainment was the best that we had see on any of the 26 cruises that we had been on. Even though we were only on for 7 days were very impressed as to how staff picked up on menu and drinks preferences in the dining areas and social areas. Booked a couple of tours and although pricey they were well organised and it is great they made sure that coaches were not packed and there was always space and time to see and do things at the destinations. Have already booked a couple more on the Seabourn Encore next year and will be interested to see how the new larger ship compares with the two that we have been on. Read Less
21 Helpful Votes
Sail Date: October 2016
We have taken several voyages on Regent cruise ships and decided to try what was advertised as comparable to Regent for a Western Mediterranean cruise on Seabourn Sojourn October 2016. The dining experiences were flawless and there was ... Read More
We have taken several voyages on Regent cruise ships and decided to try what was advertised as comparable to Regent for a Western Mediterranean cruise on Seabourn Sojourn October 2016. The dining experiences were flawless and there was enough liquor offered to float a boat. However, if you are looking for excursion experiences off this ship, which we were, they were lacking. I called the cruise line several times during the planning stage, but they would not reveal their excursions until after we had paid for the entire cruise. For several destinations, there were only 2-3 options for 425 people. Our traveling companions were not able to join several excursions because the destination opprtunities were "sold out." One excursion we booked was cancelled at the last minute, with minimum interest by destination services to find another option for us. And then the service...our suite "stewardess" is in the wrong career. I called guest services every day for things like wash cloths, the daily Hearld (ship info), and more. She never called us by name, left one bar of soap for two people to last eleven days, gave us toiletries that had been used by others (less than half full), and never completely cleaned the bathroom. I cleaned the floor just to get rid of the smell. Our friends said she "was young and inexperienced." The liberal smoking policy on the Sojourn was reported elsewhere, so I can only reiterate that it was an issue. Neighbors smoking on their verandas meant that we could not use our veranda during their frequent smoke breaks. There were other places to go on the ship where you did not have to smell second-hand smoke, which we did. Overall, Seabourn Sojourn offered a luxury vacation, like Regent, with excellent food and beautiful common areas. Unlike Regent, Seabourn had limited shore excursions, a bothersome smoking policy, and very poor housekeeping service, The disembark procedure was wonderful, leisurely breakfast the last day with a couple of hours to connect with luggage off ship. But maybe I was just happy to leave. Read Less
11 Helpful Votes
Sail Date: September 2016
Notes on Seabourn’s Sojourn. 1st to 8th September 2016 We have just returned from a splendidly hot and sunny cruise round the Mediterranean Riviera. Spain, France and Spain. This was our first time on a big sister, but we have ... Read More
Notes on Seabourn’s Sojourn. 1st to 8th September 2016 We have just returned from a splendidly hot and sunny cruise round the Mediterranean Riviera. Spain, France and Spain. This was our first time on a big sister, but we have sailed twice on Legend, a little sister. Here are all the special things we love about this Luxury cruise line Embarkation is welcoming, and without fuss. On our arrival at the terminal and our luggage was whipped away so quickly we had to rescue the hand bag. A drink was offered, check in was quick. Then we were greeted by Sophie at the bottom of the gangway, directed to the Colonnade for lunch, the holiday had begun. Everything done in less than half an hour. The balcony suite is more than adequate. Spacious, sofa, table and chairs, lots of drawers and cupboards, a walk-in wardrobe and a fridge filled with our requested drinks. There is a dressing table and a magnifying make up mirror. The balcony has two loungers and a table. Bathroom has two basins, shower cubicle, full sized bath-tub, good lighting and attractive tiling. Service is delightful. They can’t do enough. My OH says Seabourn offers you things you didn't know you needed, but you are very glad to have! All the crew greet all the guests and are pleased to see everyone. We always found a shady place to be during the day. It was very sunny indeed, and a bit hot for us, (but we are not complaining!!) Lots of drinks were offered by the pools all day long. …….There was one evening the dining room when service went a bit awry! We were told it was the introduction of the i Pads for ordering or my OH’s choice of pasta for the starter that caused the difficulty. We never found out, but the problem was obvious throughout the restaurant. We all smiled and the waiters were apologetic. The big ships are not so intimate as the little sisters… On Legend we were addressed by name, but the crew were not able to do this on Sojourn. These things did not impact on our enjoyment, I just thought I would mention them. Will we go with Seabourn again? In a flash! Read Less
6 Helpful Votes
Sail Date: July 2016
this is going to be a review of our most recent experience aboard Sojourn on deck 10 in a Penthouse Suite - Suite 1025. That suite was marked as "obstructed view balcony" on all of the deck plans, yet the price was the same as ... Read More
this is going to be a review of our most recent experience aboard Sojourn on deck 10 in a Penthouse Suite - Suite 1025. That suite was marked as "obstructed view balcony" on all of the deck plans, yet the price was the same as all of the other Penthouse suites. Before purchasing that suite, one of the few remaining, I searched high and low for someone online to give me the true lowdown on that suite without success. So I'll do so here, skip to the bottom if you want the succinct version. My wife and I are experienced cruisers. We've been cruising for more than twenty years once or twice a year. We've been aficionados of Seabourn for the past sixteen years since our very first two week cruise aboard the Seabourn Odyssey in the Caribbean. We found it to be so far above our prior cruise experiences aboard other lines that we were frankly shocked at what we'd been missing. Following that first cruise, we began doing Crossings to and from Europe twice a year (relatively inexpensive) and enjoying their ships as a destination - their incredible service, food and staff, as well as our fellow passengers (predominantly sophisticated, well educated and sociable). That no balcony, bottom deck experience was "relatively" inexpensive and MUCH cheaper than first class air fare to Europe and we always arrived without jet lag. Over the years our tastes (and ability to afford higher levels of cabins) improved. Aboard Seabourn ALL of the cabins, regardless of deck, are essentially the same (except for their true suites - Penthouse, WinterGarden, or Spa Suites). The cost of the traditional cabins increases as the decks get higher (which is strange because the higher the deck the more you feel it in rough seas). The lowest passenger decks - deck four has cabins without balcony, deck five has diminished views from the balcony as the material that is see through glass on all of the balconies is metal on deck five. There are a couple of cabins designed to add on to the Winter Garden Suites on deck 7 as an extra bedroom. If Seabourn doesn't sell the Wintergarden Suite WITH the adjoining bedroom (cabin 745 & 746), they sell them as separate cabins. We were upgraded to one of those cabins and found it undesirable. The cabin itself is oddly shaped, the balcony is tiny and barely accommodates one person comfortably and the biggest detractor is that there is quite a bit of noise bleed through the wall and the adjoining door (think of an adjoining hotel room door) between the Winter Garden suite and these two cabins. On our experience there was a couple with an infant and the baby cried quite a bit during our cruise, making sleep difficult and quiet reading or discussions difficult as well. Those are two cabins to avoid. Last year, in 2015, we were offered the opportunity to purchase a Spa Suite. the Spa suites are located on the aft of the ship. We had back to back cruises, a crossing then another ten days aboard in Europe. Midway, the hotel manager asked us if we'd like to pay the additional amount to move to a Spa Suite. It was the most enjoyable suite we've ever had aboard Seabourn. To describe the pros and cons: PROs: 1. Panoramic view from the aft of the ship, no balcony can equal it (there are four spa suites, two on the side and two in the center 1090 through 1093). Our suite was 1093 on the starboard side and we had an incredible wrap around balcony with unrestricted views. The two center spa suites are not quite so lucky, but those two center suites have a crescent shaped extension allowing them to walk out for a fuller view. Unfortunately, that extension and their extended view infringed on the privacy of our balcony (the sole downside to that suite). 2. Unlimited access without additional fees to the Spa immediately below these suites (we're not Spa people, so we didn't avail ourselves of this). The advertising for this upgraded suite cites a Spa Concierge (no one aboard has any knowledge of this concierge - I've checked on two subsequent cruises while aboard and still no sign of a Spa Concierge. 3. Upgraded refreshments with healthy alternatives too numerous to mention. 4. A round, comfortable dining table with a magnificent view off the stern of the ship through floor to ceiling glass windows separating the living area from the balcony 5. a very comfortable arrangement of the sleeping area and living/dining area. 6. a very nicely upgraded bathroom with beautiful fixtures and separate rain shower and whirlpool tub. Cons: 1. Accessible only via a steep spiral staircase located within the Spa. If you have mobility problems or your hands full, this is not the most convenient set up and could be frankly dangerous. 2. These cabins on the aft of the ship will be gyrating crazily in rough seas (think of the end of a teeter totter, the closer you are to the center fulcrum the less movement) luckily our cruise was on a pond-like ocean with barely a ripple for the entire trip. 3. No Concierge - they should take it off their advertising Frankly, you don't NEED a concierge aboard Seabourn. Everyone is treated as though they are royalty, even the least expensive cabins. 4. The beds are the same as all of the beds across the entire ship, i.e., stated as queen sized, but less than that in reality - a tight fit for larger folks. Okay, returning to the penthouse suite on deck ten with the partially obstructed view. Penthouse Suite #1025. This Penthouse suite was disappointing after the Spa suite described above. The biggest problem was the noise, bleed through from the adjoining cabin (we could hear the television through the bedroom wall and for the first time ever, I had to call and complain to ask them to turn the volume down) and the door to the main deck was immediately to the left of our suite door. When there were activities and entertainment on the main deck, the noise bled into our cabin each time the door to the deck was opened - which was frequently, since at the other end of our passageway was the observation Bar. The balcony was indeed restricted. It really wasn't that bad, roughly a third of the balcony was covered by a diagonal metal plate (photo attached). We could sit comfortably on the exposed portion with a good view, but for as the price for that suite was the same as the other Penthouse suites..... a full view would have been better. Food, entertainment, ambiance were all exceptional, as usual. This particular Penthouse suite as living accommodations was, in retrospect, a bad investment. Read Less
23 Helpful Votes
Sail Date: October 2015
I had great cruises on the Pride and the Legend, however i am not happy at all on the 3 biggers sisters as they provide a complete other product as the original. First of all it seems impossible for SB to verify a passengers history for ... Read More
I had great cruises on the Pride and the Legend, however i am not happy at all on the 3 biggers sisters as they provide a complete other product as the original. First of all it seems impossible for SB to verify a passengers history for the allocation of cabins booked on gurantee bas; On a level 16 i did receive the worsest cabin on board , after some complaints finally a V1 was assigned. Passengers with a far lower status (on guarantee) were noticed in far higher degrees. Not very logical in our actual time surrounded by IT. The cabin was very ok , but in the bathroom - especially in the morning there was a very unpleasant smell of "restrooms " , pending for quite long. From embarkation until the last moments you are faced with continuous cutbacks. I heavily took nuisance of the - unilaterally - daily closing down of the main dining room for breakfast and lunch. So compulsory buffets on a daily base - not 5 starred at all. If you are a continental breakfast eater you are faced with a poor choice of the same poor quality cheeses and cold cuts - 4 starred chain hotels are doing better. The professionnal skill of the Belgian chef is well known but it is very clear he must struggle with a far too narrow budget. Canapes on sailaways parties were very restricted in choice, and the party for the Seabourn Club was far from great. And save us from the blockparties ... We must qualify service as good to very good, entertainment very soso despite a very friendly cruise director and an even more friendlier assistant who did a great performance at the sailaway party . The captain was a very courteous man , hotel director very unpleasant and not very concerned what luxury does mean. Very homesick to the great days on the Pride and the Legend, i decided the above was my last on SB , nowadays a more polished version of HAL wrapped with a fancy gift paper (the free drinks) and a bow (the tiny caviar portions) however also attached with a big sticker C (the many cutbacks) Read Less
13 Helpful Votes
Sail Date: August 2015
It is painful to write this review, but the loss of the three smaller 'sister' ships coupled with the change in corporate ownership of Seabourn have had a very negative impact on the overall quality, in our view. After more than ... Read More
It is painful to write this review, but the loss of the three smaller 'sister' ships coupled with the change in corporate ownership of Seabourn have had a very negative impact on the overall quality, in our view. After more than a dozen Seabourn cruises starting in 2003, we are sad to say we will not return to these larger - and quite different, in terms of services and intimacy - 'Odyssey class' ships, or the larger ships to come. We feel there is some false advertising involved, as well; primarily, there seems to be an operating pretense to prior passengers that nothing has changed. Some of the marketing in our cabin still featured the now-retired smaller ships, rather shamelessly! The restaurant was closed for breakfast and dinner; the new tenders (life boats, actually) are an unpleasant experience; the Liar's Club was not held; the marina pool has been removed; the Captain did not show up for his own reception; etc. Specific issues aside, some of these issues could be addressed if management (hello, Holland America!) understood its historic customer base and cared to do so. Until then, Adieu Seabourn! Read Less
Sail Date: October 2014
Embarkation: Flawless - We arrived at the pier a little after noon. There were no lines to check in and after the usual formalities we walked on the ship, left our carry-on bags in the stateroom, and were seated before 12:45 at an outside ... Read More
Embarkation: Flawless - We arrived at the pier a little after noon. There were no lines to check in and after the usual formalities we walked on the ship, left our carry-on bags in the stateroom, and were seated before 12:45 at an outside table overlooking the ocean at the Colonnade. Stateroom: Our veranda "suite" #723 was very comfortable. Closet and drawer space was very good. The inside table was large enough for room service breakfasts when we had early shore excursions. The bed was excellent and the cabin seating furniture was fine. The bathroom was very good with ample storage, two sinks and an excellent shower. We didn't turn the TV on but assume it worked. Food: We thought the MDR felt stiff and its ambiance took away from the otherwise fine quality food and service. We had an excellent meal at Restaurant 2 but the fixed menu may not always appeal. Apart from one dinner at each we favored the Colonnade. We ate outside there most nights with stunning views and equally fine food and service. Breakfast and lunch at the Colonnade were both OK. The table service menu was limited but a buffet was available for those so inclined. Beverages: Wine is included in the cruise price. My Wife thought the white wines outstanding. I was not that impressed with the red wines and was disappointed not to have the option of a better glass of wine at a reasonable extra charge. We took our afternoon tea at Seabourn Square. It was ordinary bagged tea, often served in paper cups. It compared poorly with my experience with Celebrity where, for a few dollars, you are served a proper pot of tea. Entertainment: The resident Soujourn musicians were OK. The ship was chartered by Entertainment Cruise Productions who had a dozen or more world class musicians on board. We were spoiled listening to so many great performers. The staff musicians seemed raw and weak by comparison. Service: Excellent - The customer service desks at Seabourn Square were well staffed and very efficient in dealing with internet questions and currency exchange. The stateroom was always well cared for. Shore excursions: We took four Seabourn excursions and all were very good. Disembarkation: Excellent - We had room service breakfast before leaving the ship at 8. The timing was perfect for our 8:30 tour by Barcelona Day Tours. They met us just outside the luggage pickup area, gave an excellent introduction to Barcelona and left us at our hotel. Read Less
5 Helpful Votes
Sail Date: August 2014
Seabourn has changed. Historically a refined and relaxed atmosphere but no more. On this cruise Seabourn management saw fit to sell almost half the cabins to a corporate incentive group from Australia. They literally took over the ship ... Read More
Seabourn has changed. Historically a refined and relaxed atmosphere but no more. On this cruise Seabourn management saw fit to sell almost half the cabins to a corporate incentive group from Australia. They literally took over the ship and their conduct was so bad the Captain made a ship wide announcement advising all passengers that use of foul language, public drunkenness and screaming and yelling throughout the ship was not appropriate. The behaviour by this group was not an isolated incident it was pervasive and persistent. I t was such a large group and they largely stayed together so that even when they were not misbehaving they took over venues on the ship making them inaccessible to other passengers. An example was a warning from crew members to avoid the dining room as the entire group was arriving at the same time and chaos was anticipated. Beyond that other changes include PA announcements. The bulletin provided to passengers upon embarkation specifically advises that routine announcements will not be made for things like the ship getting clearance from local authorities. Notwithstanding that written advice every early morning of this cruise the cruise director saw fit to do exactly what the written material said they wouldn't do. A lengthy announcement that the ship had been cleared, a weather forecast and on and on. These announcements were early morning around 8 am everyday and ensured all aboard were woken up. This cruise had an atmosphere likely more appropriate for a Carnival fun ship than Seabourn but really not appropriate even for that type of ship. Beware of the changed Seabourn. Read Less
1 Helpful Vote
Sail Date: July 2014
This was our fourth Seabourn cruise, Monte Carlo to Barcelona in July. We chose to fly out on the day and booked a 'resorthoppa' transfer which was trouble free as previously when used. Seabourn has excellent dining venues and ... Read More
This was our fourth Seabourn cruise, Monte Carlo to Barcelona in July. We chose to fly out on the day and booked a 'resorthoppa' transfer which was trouble free as previously when used. Seabourn has excellent dining venues and with it being quiet we enjoyed Restaurant 2 on the first night overlooking the sunset ( and again later in the cruise). Indeed we were saddened to hear how many book for this special venue and pull out late or 'no show'. There is also the choice of the main restaurant, the Collonade with outside seating, and the patio grill. Suites are good and spacious with an adequate veranda (deck 7 for us as it's on the same level as Seabourn Square). Room service is impeccable whether breakfast, dinner, or a pot of tea in the night ( and on request we were provided with a teapot for use when bringing tea to us). All the staff as always excellent, courteous and efficient. The cruise director and officers were perhaps lower profile than previously, but all events were superb with a lot of effort put into deck events, special dining evenings, and sea days. The star to us was Neal Breen the Executive Chef who was high profile, humerous and appeared all over the place. His visit to the market in Valencia was a highlight. Shore trips are not cheap but in the Mediterranean we prefer to go ashore and see the town locally. A trip inland at Le Lavendou to Bormes les Mimosas was well worth it. The band and entertainment was ideal for us being about 45 mins or so after dinner but with piano, guitar alternatives, or the band accompaniment to other deck events. Some things Seabourn do need to address. The noisy constant air conditioning is on constantly and cannot be turned off 'in cabin'. Yes an engineer will turn it off from outside the cabin but we would like to control it ourselves! Also, as Uk residents, unless you fly from London you have to make your own way to and from the ship, and we are from the North. Wifi is lamentable and costly so use shore wifi as well. And note, Seabourn is not for children. We have been on Regent and Silversea, and items like suite layout , the observation bars and lounges, and shore excursions, all have their pros and cons, but somehow Seabourn have still got that tiny edge on service. Read Less
1 Helpful Vote
Sail Date: September 2013
The Seabourn Quest, a small ship with a maximum of 450 passengers, having several dining venues. One can eat on deck, weather permitting, go to Restaurant 2 with a reservation, or the Colonade which serves all three meals or lastly, the ... Read More
The Seabourn Quest, a small ship with a maximum of 450 passengers, having several dining venues. One can eat on deck, weather permitting, go to Restaurant 2 with a reservation, or the Colonade which serves all three meals or lastly, the main dining room which one should avoid, not for the quality of the food, but for the helter skelter service where one can expect to dine for 3 or more hours. Wine is included with lunch and dinner; however the proper glass that it is poured in is not. Unless one orders a premium wine by the glass or a bottle one does not get the proper glass that goes with that particular wine. Why, simply Company Policy, not to risk breaking a more expensive glass unless the passenger is paying extra for that glass of wine. There is no Butler service in the more expensive suites as one will find on the competition's ships., only one cabin steward to tend to your desires. Well thought out, large walk in closet, large bath with separate shower and whirlpool tub. Three sinks with a separate sink in a closeted toilet. Gratuities are included which may be the reason for the poor performance noted in the main dining room as tables are not assigned and one will be seated at different tables every night when there is a mad rush at 7:30PM to be seated. The staff on the whole is under 30 years of age and lacks the professional dedication of those professional waiters one finds on the competition. Read Less
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