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27 Oceania Miami Cruise Reviews

I had sailed with Oceania before it was taken over by Norwegian Cruise Lines. This was our first cruise since then. Dining room service so horrible. I complained in writing and was approached by an Assistant Captain while we were dining ... Read More
I had sailed with Oceania before it was taken over by Norwegian Cruise Lines. This was our first cruise since then. Dining room service so horrible. I complained in writing and was approached by an Assistant Captain while we were dining with friends in the evening. He wanted to talk about my dining room complaint. When i suggested we do that at another time, he said he wanted to do it now (in front of my friends while we were dining.). I was so appalled I told him that I didn’t want to discuss it now and would he please leave. Spa had no attendant; locks on lockers were broken and didn’t work; no sign that the hot tub was co-ed and was under the Horizons Club where people could see you. Luckily I realized that before completely removing my robe. Engine trouble, electrical trouble, elevators not working; concierge service does not mean you have a Butler. The room attendant does practically nothing besides cleaning the room. The usual bathroom shampoos are one at a time. Attendants not allowed give you more. Shower is so small that it’s hard to turn around. I am tiny 5” 112 lbs. i had trouble. I can’t imagine a slightly heavier person or a really large person. Entertainment: Magician 3 nights, Ukulele player 3 nights. Very average. Singer/Dancers poor. Lectures: horrible Read Less
Sail Date February 2020
My husband and I are frequent travelers who have enjoyed many experiences on cruise ships. In fact, our most recent cruise was when we cruised the Mediterranean on the Insignia. It was a wonderful experience. So we were quite excited as ... Read More
My husband and I are frequent travelers who have enjoyed many experiences on cruise ships. In fact, our most recent cruise was when we cruised the Mediterranean on the Insignia. It was a wonderful experience. So we were quite excited as we embarked upon our January 2020, 12 day Caribbean adventure on the Sirena. Unfortunately, the trip failed to meet our expectations. Notwithstanding that we had booked this trip months ago, we were notified just weeks before embarking, that we would not be able to visit Antigua, (one of our highlights of this trip)and, instead Dominica was substituted. In view of it’s struggle to recover from hurricane Maria, we found Dominica to be a far less desirable destination. Shortly into the trip, our boat went dead in the water. The captain announced that the ship was having mechanical difficulties. Although he announced later that the problems had been resolved, it seemed, that, following this incident, the trip never really got back on track. To begin with, we were advised by the captain that our stop in Aruba (for us, another highlight of this trip) was canceled. Next, we arrived four hours late into Granada, and all scheduled excursions were canceled. And finally, as we headed back to Miami for the completion of our trip, we were again advised by the captain that we would be arriving another four hours late. In actuality, we arrived more than five hours late and our 8am disembarkation was delayed until 1pm, creating numerous logistical challenges for all passengers. Although the captain attributed the various delays and disruptions outlined above, to quote “headwinds and currents”, the winds and waters seemed calm and did not appear to affect the other Caribbean cruise lines, which completed a similar journey on schedule. Many speculated that the engine problem, experienced early in the cruise, was never fully resolved was the cause of the subsequent delays. In addition to the delays and missed ports, the service provided during the cruise was well below Oceania’s high standards. Early in the cruise we were informed that many crew members had contracted the flu. Accordingly, we were cautioned to frequently wash our hands and use disinfectant. Housekeeping left spray disinfectants in our room. As a result of this outbreak, staffing was limited and service suffered. For example, service delays resulted in unduly lengthy (2 1/2 to 3 hour) dining experiences that prevented guests from timely arriving at scheduled events. Although the healthy crew members, worked diligently to overcome the staffing shortfall, it certainly had an adverse impact on the quality of the trip. With respect to accommodations, we found our room on the concierge level to be clean and with adequate storage space. The room service provided by our attendant, Anna, was excellent. However, we found the bathroom space wholly inadequate and the tiny shower stall exceedingly uncomfortable. Further, the internet service was spotty and inadequate. Like, most of the guests, we were traveling as a couple. Yet, internet access was limited to only one person/device at a time. In order to get online, you had kick your partner off. Very frustrating. Definitely, Oceania can do better. In sum we found the trip to be disappointing and, as previously stated not up to Oceania’s usual high standards of quality. Read Less
Sail Date January 2020
This was our first time on Oceania and we had very high expectations considering the cost of the cruise and all the hype. We've been on lots of cruises with different lines and different ships. This was, by far, the most ... Read More
This was our first time on Oceania and we had very high expectations considering the cost of the cruise and all the hype. We've been on lots of cruises with different lines and different ships. This was, by far, the most disappointing cruise of all. Don't believe the hype about "finest cuisine at sea." It's a lie. The food was, at best, average. Don't believe what you might read about great service and a luxury up-scale experience. It definitely is not! The Cabin was small and the bathroom, laughable. All you've read from previous reviews is true. The cabin stewards, however, were wonderful. We paid extra for concierge level, and other than getting extra nights in the specialty restaurants, we have no idea what the extra money was for. Definitely not worth it. The service in the dining areas was the worst we've ever had. Empty water glasses, empty coffee cups, waiting 20+ minutes with menus in our laps before having our order taken in the dining room, having the waiter tell us he'd have to check with someone to see if it was okay if we ordered soup AND salad with our dinner, food smashed on the floor near the tables in the outside dining areas, etc. They appeared to have been severely understaffed. The entertainment and activities were lacking, unless you play bridge or bingo. Here's the worst part: On day two, the ship lost power for probably less than an hour. From then, the ship struggled for the remainder of the 12-day cruise. We missed two ports "due to ocean current" and were five hours late getting back into Miami, again, due to "ocean current." Implausible!!! Because of the late arrival back in Miami and the dysfunction once we disembarked, we missed our flights home and had to stay a night at the airport. I have reached out to Oceania three times now...two emails and one phone call...and have heard NOTHING back from them. Nothing. Kind of sums it all up. Read Less
Sail Date January 2020
Arriving 5 hours late to Miami today. They say it is due to headwinds BUT SHIP HAS BEEN CRUISING VERY VERY SLOWLY FOR OVER 24 HOURS. Word is there is engine troubleBypassed Aruba the second scheduled port. Got into Grenada 4 hours late T ... Read More
Arriving 5 hours late to Miami today. They say it is due to headwinds BUT SHIP HAS BEEN CRUISING VERY VERY SLOWLY FOR OVER 24 HOURS. Word is there is engine troubleBypassed Aruba the second scheduled port. Got into Grenada 4 hours late T almost 5pm. Food not up Oceania past standard. Boring experience. No activities during daytime on decks lower than 10 and when ship sailing is rough deck 10 is roughest Entertainment every evening was an awful string quartet minus the cellist for the first week. When the cellist joined the first and second violins were still screeching Onboard lecturer read poorly from his computer notes, mispronounced alot of names All together a waste of money to go on this not so luxury cruise This was my 5th Oceania cruise and probably my last We arrived 5 hours late to Miami port. I had reservations for a Cruise Connection bus tp ick us up at Miami port. It would not wait 5 hours of course. Had to purchase air tuckets to get home to Tampa. Also had to pay for cab to airport Oceania offered no compensation for this It was a madhouse yesterday. Only 2 phone lines from ship went out for a time Internet did not work well. Too many people trying to make alternate plans to get home today Read Less
Sail Date January 2020
Caribbean Flair - Oceana Sirena 13th - 25th January 2020 Having enjoyed previous Oceana Cruises to the Pacific islands we unfortunately booked the Sirena on the ill fated Caribbean Flair cruise on 13th January. On our ... Read More
Caribbean Flair - Oceana Sirena 13th - 25th January 2020 Having enjoyed previous Oceana Cruises to the Pacific islands we unfortunately booked the Sirena on the ill fated Caribbean Flair cruise on 13th January. On our second day at breakfast we heard a loud bang and the ship stopped. After 30 minutes dead in the water the ship was restarted and we very slowly sailed on. At midday the Captain announced the we had suffered an electrical fault and propulsion problems. As we continued to limp along the captain later announced that we would be unable to visit Aruba and suggested this was due to “currents and winds” so, we had the first three days at sea and we missed Aruba altogether. We arrived in Grenada four hours late, most of the excursions were cancelled, however, our Sunnyside Gardens tour went ahead but was concluded in the dark! On board, the enrichment lectures were anything but …. poor content read from a laptop and badly presented. The quality of food and service was not to the level previously experienced. Menu's became paper photocopies due to members of staff being quarantined with an outbreak of a virus - not confidence enhancing! The on board WIFI was weak and inconsistent preventing completion of the on board survey - sparing your blushes. On our return to Miami the ship continued to limp along and despite the calm ‘mill pond’ water and minimal breeze the captain announced that we would be three hours late into Miami (this turned out to be five hours late). The excuse offered was ‘currents and winds’ ….. had they made a 180 degree turn around? and were we not sailing with the Gulf Stream? It was very clear to everyone on board that the ship was still encountering difficulties, this was confirmed when we arrive in Miami to find that five other much larger ships had all docked on time despite the mythical Sirena currents and winds. Our Miami excursion was cancelled but fortunately we had an evening flight to London, I felt so sorry for passengers who had to franticly try and rearrange their flights home. We’re disappointed that we missed out on visiting Aruba, had cancelled and restricted excursions, the quality of food, service and experiences were poor by comparison to previous cruises, however, contradictory information and the lack of honest communication does not engender sympathy. No apology on board and no apology since our return is inexcusable, demonstrating a need for improved crisis management and corporate governance. Could you please respond with a belated apology and an appropriate level of compensation to redeem your somewhat damaged reputation. Read Less
Sail Date January 2020
We chose this as an add on cruise after going transatlantic on celebrity silhouette which was great. We had been on Crystal in February and had been highly recommended Oceania by friends so We thought Wed try it and compare. ... Read More
We chose this as an add on cruise after going transatlantic on celebrity silhouette which was great. We had been on Crystal in February and had been highly recommended Oceania by friends so We thought Wed try it and compare. Embarkation didn’t go smoothly as neither the travel agent or the cruise company let us know where they were leaving from and we were asking all up and down the docks and no one seemed to know. We booked an outside cabin and we felt it was tiny. Hard to get in and out of the shower. The entertainment was poor and they didn’t change the entertainers...citing, back by popular demand for the comedienne...we had already walked out of her first show. The best show was about the life and journey of the entertainment director. A member of staff in the little buffet beside the pool was extremely rude to us and we had missed breakfast so were a bit confused about getting something to eat. The food was our biggest complaint. One of us is dairy free , something most ships take in their stride, but this ship would wait till I was sitting at the table(and I filled in my menu 48 hours in advance) and tell me that almost everything I picked was not possible!!! Can’t be bothered more like. This ruined many mealtimes for me and I’ve never felt like that on Cunard celebrity or p and o...who will let me know way ahead if something can’t be done and recommend something else....finally I blew up but had to wait three hours before I could even speak to someone from pursers...not THE purser...who as I expected said sorry I’ll bring it up at the next meeting. I’ve had no written apology whatsoever or any further comments...not what you expect from this class of ship. Room service was great and 50% of restaurant staff okay...most don’t know basic things like checking if your food is okay and if it isn’t asking if they can get you something else...this happened when we both ordered lamb chops and couldn’t get them cut...so we went hungry.. Ports were caribean and the two tender days it took so long to get off we didn’t even bother. At night going for drinks the only music is in the piano bar but there are only about 30 seats so we could never get a seat so we would go upstairs and there was no music. Read Less
Sail Date November 2019
First off we are loyal Holland America customers. On average spend about four months a year on Holland. But the food quality has been slipping so bad we thought let's try another cruise line. Oceania claims to be the best food at sea. ... Read More
First off we are loyal Holland America customers. On average spend about four months a year on Holland. But the food quality has been slipping so bad we thought let's try another cruise line. Oceania claims to be the best food at sea. So it seemed like an obvious choice! First off is the ship itself. Honestly, they have done an amazing job refurbishing the ship and it is truly gorgeous. The interior design is a real wow! Everything they use from the dishes to silverware to glassware is of high quality. The cruise line didn't seem to cut any corners when it came to the actual ship and hard finishes. The ship is small but has everything one needs. The staff does not match the quality of the ship. Overall I felt the staff was cold and distant. Nobody seemed to have a clue about what they were doing. Service in the dining room was scattered and always in a panic. No coffee refills, the time between courses was completely inconsistent and cold food!! It was like nobody there had ever worked in fine dining before. Throughout the ship, I wouldn't say I ever felt welcome or attended to. Ignored most of the time on purpose. Poolside nobody ever helped you, offered a drink or even bothered to acknowledge your existence. Our room attendant never knew our name and barely ever even greeted us. When she did, it was obviously painful. Over the course of one week, I was never once acknowledged by name by anyone. On Holland your room attendants always greet you by name, the dining room manager always knows your name and cabin number. The cabin was literally a closet!! It was so small you could not move! Literally to sit on the toilet you had to leave the bathroom door open as the toilet is angled towards the door. The shower is so small no reasonable size person could fit in it. The bed linens were nothing special. our mattress was lumpy and feather pillows couldn't have been more flat. Now the food they rave about so much. Trust me there is nothing to rave about. It's all mediocre at best. The food is cold, there are no vegetables anywhere, and the portions are tiny. The dining room serves the same stuff every night as does the buffet. The worst meals were the specialty restaurants. Polo grill was beyond disgusting. A tableside ceasar salad with dressing from a jar? What's the poiint!!! Escargot with no shells? Clam chower was like water. I could go on for days on how bad the food was. I have no idea what person thinks they have award-winning food! The fellow passengers on this cruise were not at all what I expected. Looked like a trailer park took a cruise. Most had never even been on a cruise and dressed like a bunch of slobs. Nobody followed any dress code rules and the staff totally overlooked it. It was embarrassing and irritating for those of us who did follow dress code. Overall Don't make the mistake of going on Oceania!! It's a complete ripoff and you will be sorry. Low-end cruising with high-end pricing. Complete joke. Never again! We will go back to Holland America any day over Oceania. Read Less
Sail Date November 2019
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the ... Read More
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the Assistant Cruise Director, they were amazing. The food and service on Riviera was also amazing and due to this experience the folks that I met on the Riviera decided to book Insignia 14 day Caribbean. Thank goodness we were with 6 other friends, or we could not have bared the thought of 2 weeks on this ship. Where to start...let's start with the biggest problem, the cruise director! We disliked him so much, we can't even remember his name, we believe it was Ray. We heard the guy on the loud speaker announcements daily and didn't get to see him until day 5. We tried to be friendly with him and one person in our party went over to him to see if he was going to sing at karaoke or not - the Cruise Director was staring at this phone all through the event. He looked up at the person in our group and very sarcastically said - "I hire singers, I don't sing", then went straight back to his phone. All of us were dumbfounded! Believe it or not, it got worse, he then went over to the bartenders and started pointing and laughing at our group - we had no idea why, perhaps he thought his sarcastic remark to a gentleman in our group was funny???? Disgusting!!! Remember, when traveling as a group of 8 on Oceania we spent over 50K for the two week cruise - this type of behaviour should not be tolerated. School children are better behaved! The food quality, in my personal opinion, has dropped since we cruise on Riviera in 2017. On Riviera, the quality and selection were extremely good - especially in the specialty restaurants. On Insignia however they were marginal. My entree in Toscana was horrible - how on earth can you mess up a plate of pasta? The pasta in the buffet was 100% better. I went to culinary school for 2 years, and believe and am qualified enough to remark on the food quality. * The buffet was mediocre and repetitious. * The main dining room was the best place to eat, but again, the quality was not up to par * Bar Services at all venues were quite good This ship underwent a dry dock very recently and it appears they just concentrated on the cabins and updated the furniture and carpet in the public areas. On the pool deck the boards were loose and warped. I watched more than one person take a stumble on it. There were very elderly people on this, you would thing that Oceania would spend the money to fix the teak deck. The ship also looks tired on the outside - lots of rust and Overall - Your World, Your Way - I think not. This will be our last Oceania Cruise. The cost associated for this trip was NOT fulfilled in any way. We have paid much less on Princess, Celebrity and Holland American and no longer see the benefits of this marketed "UPSCALE" line. This line needs to re-think their approach, it's not working any longer. Read Less
Sail Date July 2019
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude ... Read More
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude & obnoxious Cruise Director (Ray) who didn’t know what he was doing and on top of it had an attitude. Besides neither was he seen on board nor there was any representation of him in the first 5 days of the cruise. The itinerary included 2 ports - Bonaire & St. Kitts. Both these islands were practically shut down due to public holiday. They were practically devoid of life with an unscheduled turned-down transportation service. Why would one dock at an island on a public holiday – to get a discount in the docking fees? Absolutely ridiculous. The quality of food whether it was at the buffet or specialty restaurants was only marginally better than other cruise lines and did not justify the high premium price that was charged for this supposedly “Upscale” cruise. In all fairness, the housekeeping & bar staff was quite attentive and saved out trip. What a waste of money - but one never knows unless one tries!!! Read Less
Sail Date July 2019
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with ... Read More
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with anyone " looking for a deal". Everything from there went down-hill.They pre-booked us into the Miami East Hotel overnight, except they failed to inform us that there is an active construction-zone going on. Boarding was a nightmare (excuse was the "Coast Guard was inspecting"). The "entertainment" got sick, so saw only one so-so show and then some 3rd rate comic and magician and showing Dumbo and Marvel movies was all that was left. The ship's captain decided not to pull into one Mexican port because of "7-8 feet surges". Funny a Celebrity ship was already docked there, so clearly this must have been a corporate decision to save docking fees and cut costs. The ONLY redeeming value on this cruise was the food and dining service. The manager of the Polo Lounge was superb as was the food. Overall, BIG disappointment. Shame on Oceania! Read Less
Sail Date July 2019
Chose this ship because we had enjoyed it before. Sailed on it the season it came out. It was wonderful then. Now it is old and tired. The gdr selections were poor. Had to send back our food twice. We had reason to use the ... Read More
Chose this ship because we had enjoyed it before. Sailed on it the season it came out. It was wonderful then. Now it is old and tired. The gdr selections were poor. Had to send back our food twice. We had reason to use the medical facility. I understand i had to pay extrra, but they chased me for the fifty dollar fee like i hadn't paid a small fortune to be on the ship to begin with. After we used our four speciality rest. Reservatins had to endure the feeling of not knowing somebody to get another reservation. Not a way to feel special or part of a luxory cruise. The cruise started with a two hour wait to board in miami.we were crammed together like sardines. No one attempted to explain why. The shows were poor and at bad times. The internet service was slow. There was no tv programing or on line movies. The fight for deck chairs was nuts. I will not sail with oceania again. Read Less
Sail Date January 2019
Decided to take a cruise on Oceania Sirena due to the itinerary to Cuba. It was suppose to make three stops but due to water conditions one stop was removed. We were celebrating our 30th wedding anniversary and wanted to have a nice room ... Read More
Decided to take a cruise on Oceania Sirena due to the itinerary to Cuba. It was suppose to make three stops but due to water conditions one stop was removed. We were celebrating our 30th wedding anniversary and wanted to have a nice room - rented Owners suite #7114 and #7117 for my daughter. Our room was a great size, but on most nights we could not sleep in the room. When the captain had the boat at full throttle our room vibrated so badly that the bed shook excessively, lamps shook even though glued down, glassware in cabin rattled, closet doors rattled, etc. The noise was overwhelming day and night. The vibration in the bed was awful. It caused one to feel sick and overwhelmed. My husband had to leave the room and he slept on a chair on pool deck. Then after stating the issue, our butler was given permission for us to sleep in a standard cabin that was available. The other room was #7030. There was no vibration in that room. So we used our OWNERS SUITE for storing our luggage and showering and slept in a tiny space just to get some rest. This was ridiculous. I am pointing this out to those thinking of renting this suite - don't waste your money. Oceania should make it clear to those looking to rent the Owners Suite that it will have excessive vibration when at full throttle and cruising at night. FYI: we met another guest on the floor below us and he had the same issue. We have cruised on may types of ships - private and larger. We have never experienced this issue. Also, the destination dept. needs to spend some time investigating the excursions they promote. We went on a seven hour trip - The Vinales Valley. Oh my, the Guayabita del Pinar rum Factory (part of trip) was about the size of a store front and wasn't opened when we arrived. Not sure it was a factory - just a place to bottle and sell rum.Then we continued on to learn about the production of cigars. That took place in a cigar drying hut. The owners son rolled some cigars, gave them to a few guys to smoke then did a sales pitch. We stopped at two other sites for 15 minutes and had lunch at one. The trip was not well organized and we really did not see much - just sat on the bus for way to many hours. We then took excursion in Santiago Cuba. Colonial Santiago - well another bus ride to no where. The tour director dropped us off in a square. The church to visit was closed, the hotel there would not let you in unless you paid for drinks (and we did not have time). Tour guide then proceeded to have us walk up a hill to a bar. There was some music and a chance to have a beer. The beer was to be included, but the waitress harassed everyone to pay. The whole thing was a mess. Lastly, I tried to get my nails done at the Canyon Ranch Spa on board. Well they over booked me! What else could have gone wrong. Mainly - I just wanted to alert passengers to the room situation. Spending the money wasn't the issue - it was about getting what you paid for. Read Less
Sail Date June 2018
Our 16 day cruise from Miami to San Francisco spent 88% of the time at sea, not at the destinations Spending $800+ per day on fine dining is not my idea of an enjoyable cruise. Destination Services were overpriced, poorly conceived and ... Read More
Our 16 day cruise from Miami to San Francisco spent 88% of the time at sea, not at the destinations Spending $800+ per day on fine dining is not my idea of an enjoyable cruise. Destination Services were overpriced, poorly conceived and poorly organized. Cuisine was excellent and service impeccable. Cabins were small 216 sf and tight Bathrooms even tighter. We were aboard Regatta, a 20 year old ship past her prime. We lost one of the 4 engines 3 hours out of Miami and could not make Cartegena on time, so didn't stop there. 63 students were killed by the military the night before we were to land in Nicaragua, so we skipped that. (Shouldn't Management in Miami have foreseen this and made alternative plans?) Our room air conditioning did not work properly even after being repaired, the woodwork needed refurbishing- looked 'dirty' and the cabin carpet could have been replaced. We were 7 hours late docking in San Francisco and then we were next to last to get off after asking for priority disembarkation so we wouldn't miss our plane. Took 2 hours to get off the ship and we missed 2 flights. To cap it all off, Oceania added $32/day or $512 to our bill at the end of the cruise for 'housekeeping gratuities'. And this on a $16,000 cruise! ONCE OCEANIA GETS YOUR MONEY, THEY DON'T CARE ABOUT YOU AS A PERSON. WE WERE HERDED LIKE CATTLE AND WE FELT DISCRIMINATED AGAINST... NEVER AGAIN ON OCEANIA Read Less
Sail Date May 2018
Please don't waste your money on this cruise line!! My husband and I have always had a wonderful time on every one of our many luxury cruises with other cruise lines. We have never had a single complaint. But this was our first--and ... Read More
Please don't waste your money on this cruise line!! My husband and I have always had a wonderful time on every one of our many luxury cruises with other cruise lines. We have never had a single complaint. But this was our first--and last--cruise with Oceania. Oceania billed us, in error, an EXTRA $460.00 for gratuities, in addition to the usual and customary gratuity. We had to make frequent written and phone requests for more than a month before the funds were finally reimbursed, meanwhile we paid interest on their error. Although they apologized for their error, I don't think we would have received our refund for this fraudulent charge if we had not directly contacted their Director of Customer Loyalty, who "walked down the hall to Guest Relations" and looked into it personally. We also requested, while still on board, a refund for our excursion on Great Stirrup Cay--an unguided snorkel excursion of the Underwater Sculpture Garden. My husband and I are experienced swimmers and snorkelers, yet we never found the underwater sculpture garden after swimming for over an hour and asking multiple cruise line staff, as well as strangers, where we might locate it. There was no printed map, sign, or way to locate it other than by chance. We still have not been refunded, although their Director of Customer Loyalty told us t they were working on an amicable solution if we would give them a few more days--that was 2 weeks ago and still no word rom them. There were also multiple itinerary changes on this cruise and virtually all of the passengers were very upset about it and asking to speak to someone in authority and/or contacting Oceania's main office, only to be told that the cruise line has the right to change the itinerary for any reason. The cabins, even at our "Concierge" level were very small with cramped closets and shower areas. This particular ship is old and some things looked dirty--just badly needs refurbishment. Food service was poor. With almost every meal in the restaurants I had to ask multiple times for more water, even to the point of getting up to get it myself after long waits. Room service repeatedly got our order wrong, and didn't even bring bring any utensils on one occasion. Although the spa was nice, our cabin steward was professional, and the food in their Toscana restaurant was good, the overall poor quality, bad service, and lack of response to our follow-on requests makes this a cruise line to be avoided. If they offered a free cruise, wowed not even take it. Most other guests on this particular cruise felt the same, as all anyone could talk about was how awful it was--all of us could not wait to get off the ship. Read Less
Sail Date April 2018
Ads say best staff,best food, however, food was great, staff especially cabin stewards didnt clean well, didnt speak good english to answer questions,carpets filthy,used vacs cheap carried germs cabin to cabin from exhaust not filtered. ... Read More
Ads say best staff,best food, however, food was great, staff especially cabin stewards didnt clean well, didnt speak good english to answer questions,carpets filthy,used vacs cheap carried germs cabin to cabin from exhaust not filtered. Put clean towels on toilet seat,used same cloth every cabin clean sinks, put it in bucket with toilet brush. Cafe staff took plates held by sick passengers and then took your plate passing germs all over ship. Many passengers got sick first week, more later. Strong chemicals used linens affected many people maybe mixed bleach and ammonia products produced breathing issues & coughing many people. Reception young not helpful at all. ads abt quality of staff lies, carnival! even better and ships cleaner. Back to celebrity and holland america where cabins clean, and staff helpful and well trained, most riveria staff not trained, useless. Entertainment sparse and workshops small enrollment couldnt get in. Unfriendly crew and staff mostly. Seemed nobody cared about passengers. Full of themselves and didnt know their jobs very well especially reception staff. Cabin stewards very dirty way to clean and unhealthy for passengers. Dusty, pollen filled cabins seemed long time since good thorough cleaning. Public rooms much better. Poor Hygiene issues rampant in terrace cafe handling your plates and everyone elses after you got them from buffet, and cabin cleaning barely surface only and created unhealthy environment in cabins.untrained in good hygiene cleaning cabin to cabin. Made people sick. 2nd week very obvious how many now sick and coughing. Seems most focus public rooms. Which many couldnt enjoy due to cabin hygiene issues making sick. Too many staff in terrace cafe every 5 min. a Different person interrupting ask if wanted water etc. Should assign stations. Very intrusive. Food was good, no one serving smiled. Speciality restaurant staff good. Dining room too intrusive constantly. Ships crew seemed to not like their jobs. Not happy or smiling. Store staff rude and never smiled either. Felt whole trip no connection with any staff which usually have on other lines. String quartet great, was only good entertainment other than piano and production musical. Overall very disappointed. Wont go oceania again suggest instead os so many high cost brochures sent out use money get good cleaning materials, and for training and hiring better qualified crew and staff. .too many cruises with too many sick people for a reason. Hygiene problems huge. Read Less
Sail Date March 2018
We experienced a cruise where Oceania made changes for their own reasons resulting in 2 1/2 days and 3 nights at sea consecutively because they cancelled our first stop at Grand Cayman.At the outset they confiscated our passports which ... Read More
We experienced a cruise where Oceania made changes for their own reasons resulting in 2 1/2 days and 3 nights at sea consecutively because they cancelled our first stop at Grand Cayman.At the outset they confiscated our passports which is contrary to any seasoned travellers. We booked a complete package including air fare to minimize problems- one flight was delayed and then cancelled ,missing embarkation. Instead of getting a flight the next day, it resulted in a stay over -one night in Toronto and one night in Cozumel to board the ship resulting in receiving only 7 days of cruising instead of 10 day WTHOUT ANY COMPENSATION for the missed days for which we paid in full. They had the audacity to charge for gratuities for the days missed. Dinner reservations are a farce. This obstinate and unforgiving service compelled us to write this review. Serving personell in all the restaurants were excellent except for Jacques,. Here the food was bad and pesonell were very slow. The public rooms were very uncomfortablly cold. Read Less
Sail Date February 2017
We are 4 time cruisers on Oceania, 3 times on Riviera and 1 time on Marina. We LOVED Oceania! But this cruise was a huge disappointment!! First up was the food.. they advertise that its for foodies of which we are.. we did love their ... Read More
We are 4 time cruisers on Oceania, 3 times on Riviera and 1 time on Marina. We LOVED Oceania! But this cruise was a huge disappointment!! First up was the food.. they advertise that its for foodies of which we are.. we did love their food and thought is was truly the best of all the lines we travelled on. On the first day (embarkation) at the Terrace Buffet (one of my favourite places to dine on the ship) I noticed that instead of having 4 choices on the main buffet they had 4 of the same thing.. the service was unorganized in the Terrace, some of the servers just wandering around and not even looking to see if you are trying to call them (their were other servers at the other dining venues that were really great) I racked it up to first day embarkation but it was just the start of a bad situation.. don’t get me wrong the food is not bad.. but it has really really gone down hill since last year. I heard they were bought by Norwegian so maybe this is why?? I find it hard to believe that any of the wonderful french chefs are still aboard this ship... the food and presentation at most dining locations was mediocre.. Then there was NOROVIRUS!! We got sick on the 3rd day but pretty sure it was not from Noro, we felt it was food poisoning, we were sick just once and the runs for a few hours and then we were ok. Our cabin attendant found it necessary to report us to the ships infirmary on Tues, they took away our guest cards, basically locking us in the room for the next 48 hours (coming in with masks, rubber gloves, food was brought into us on paper plates, plastic knives and forks, plastic cups and the food was alway served cold, they fumigated our whole cabin, bed and all) Don’t get me wrong I understand the need to quarantine people that have NORO, but we were not diagnosed with NOGO. The “nurse” only came in the day later, we had no temperature taken, a couple of questions as to how we were, a bottle of immmodium and another pill for the nausea and she was gone, we never saw anyone from the infirmary again. We were treated as if we had leprosy..even fellow passengers were not admitting to anyone if they were part of the sick group or not, other passengers commented that we must have lied on our declaration at the airport and really were sick. For me, if you have NORO the last thing you would want to do or could do is fly and travel.. I realized now that a ship is the last place you want to be if you are sick, it’s a dictatorship and you have no rights. Now, we were on the list of sick people along with others that “maybe" had Noro. Once we were out of quarantine and given back our cards we were still on this list and could not get off in the first 3 ports.. of course the cruise line blamed it on the ports and did not take any responsibility for the outbreak or even our situation. Talking to officers on board the comment was “well some tourists must have been sick and brought it on the ship”. Just remember that this was the 3 sailing since Dec that Riviera had an outbreak. We were not notified by our travel agent or Oceania prior to sailing that this had taken place. When we asked Oceania what compensation we could be given the answer was NONE... When we asked out travel agent why they didn’t tell us, they claimed they didn’t know and they said when they called Oceania, they were also unaware there had been any outbreak before this, or even on this cruise... Like really??? I won’t bother to mention what others have on reviews before me.. the crew washing down walls, elevator buttons, railings, door handles, basically everything was wet and sticky. The Library was closed, the artists loft was closed, the cooking classes were cancelled.. and this is not a reasonably priced cruise, I would consider it fairly expensive compared to other lines, so the bar was high. Frank Del Rio and the others that envisioned Oceania as a wonderful Lux Lite line with amazing food must be so disappointed...Never again...... Read Less
Sail Date March 2016
We received a email one day before cruise that our boarding would be delayed 1 hour because the ship had experienced the norovirus on the previous cruise and they were going to sanitize the ship. After two days a sea, the ship had 119 ... Read More
We received a email one day before cruise that our boarding would be delayed 1 hour because the ship had experienced the norovirus on the previous cruise and they were going to sanitize the ship. After two days a sea, the ship had 119 passengers and 3 crew members sick. The cruise was scheduled for 10 days but we were informed on the 7th day that the ship would return to Miami for a more extensive sanitizing. During the 8 painful days of cruising: 1. We were subjected to constant sanitizing of all surfaces on the ship including tables, chairs, railing, elevators, elevator buttons. 2. With so many crew members sanitizing, dinning and bar service was terrible. Meals came late and not all people at the table were served at the same time. 3. We had delays at ports due to the port authorities issues with a contaminated ship at their port. 4. With so many people quarantined in their room, you had to show your room key to enter the dinning room. This ship should have never left port. Oceania's response, 25% off the cruise with an additional 25% off the next cruise. We should have received more. Additionally, the staff on the ship was rude and impatience to hear any complaints. Read Less
Sail Date March 2016
We thought we would spend some extra money and book a highly rated cruise line with great service and food and amenities. Our expectations were shattered with this cruise! In a nutshell, this cruise line is too darn expensive for what we ... Read More
We thought we would spend some extra money and book a highly rated cruise line with great service and food and amenities. Our expectations were shattered with this cruise! In a nutshell, this cruise line is too darn expensive for what we received!! First, there was the scare of the norovirus. On the previous cruise, the ship did have the norovirus and came in 2 days early in order to take measures to rid the ship of it. We felt there was hardly any communication from our ship as to what we would see or endure as to getting rid of this potential virus. We saw the crew literally putting on the walls, elevator doors, tables, chairs, hand rails, etc.(everything a passenger or crew member would touch) this liquid that was dripping wet . . .running down the walls. Everything was sticky due to the liquid, the chairs especially. The liquid left a chalky film- made me nauseous looking at all of this. We "heard" our ship had 72 hours to get an all clear or probably the ship would have had to return to Miami. And if you read the reviews from previous years, this ship has had the virus before. We have taken about 17 cruises before this one, and we have never experienced this all out war on the virus. We usually are not negative about a trip or cruise . . .we are easy to please. But this ship was not a good fit for us. (1) This cruise is expensive so it therefore caters to the retired and people who are wealthy . . .we like a smattering of ages and incomes. (2) We were expecting such great food and we would rate it 65-75% depending on which restaurant we were in. (3) The service was for the most part just ok. We heard some of the experienced staff had to get off the ship due to being sick, so inexperienced staff took their place. They were overwhelmed with the cleaning procedures and overworked (our cabin steward and helper had 25 cabins to clean!). (4) For a ship this size, the tendering was slow . . .the bigger ships do a better job. (5) The boutiques onboard are too high end - thank goodness we had ship board credit so we spent part of it on a jacket. (6) We never met the Captain of the ship- maybe because we were first time cruisers with Oceania. For some positives, we liked the entertainment. We loved the comedienne (we needed to laugh!) and the singers and dancers did a good job for the size of the ship. Room service was excellent and the quality of the food for lunch was better than the dining rooms. Our cabin was quiet and the bed and the pillows were comfortable. We loved our bathroom- our shower had two shower heads and glass shower door that did not drip when we opened it. It was nice to have all the bottled water we wanted and soft drinks were available in our refrig in the room. The weather was great- warm and balmy and calm seas for the most part. So to sum it all up, we were not impressed with this cruise line and what it had to offer for the amount of money we had to spend! This is our first and last cruise with Oceania and we caution future cruisers to really do your research and make sure this cruise line would be the right choice for you! Read Less
Sail Date February 2016
CRUISE ON THE OCEANIA RIVERIA DEPARING FEB 22, 2016. CABIN 7122 I have waited some time to reflect on this cruise, calm down and get over my disappointment and disgust. This was to be my first luxury cruise. As it turned out it was the ... Read More
CRUISE ON THE OCEANIA RIVERIA DEPARING FEB 22, 2016. CABIN 7122 I have waited some time to reflect on this cruise, calm down and get over my disappointment and disgust. This was to be my first luxury cruise. As it turned out it was the cruise from hell for the reasons listed below. Because of the reasons listed below it will also be my last on an Oceania cruise ship. 1. No notification that the prior cruise came in early due to norovirus, which had we known, we would have cancelled so that we would not be exposed to any lingering effects of the virus. 2. Long delay until we were able to get the room/more staff should have been on hand to handle the backlog that you knew would occur. Also water and snacks could have been served. 3. Bad crew attitude/unresponsive/little English 4. Our cabin was quite dirty with stained carpets and severe sweat stains on the chaise lounge chairs. We were told that the stains were due to the cleaner used to sanitize the carpets. No so. My boyfriend took a wet rag and black dirt readily came out of the carpet. This condition existed because the crew overlooked the dirt. Not what one would expect from a "luxury ship". We spoke with an individual who was able to get the carpets and chaise lounge seats cleaned while we were in Nassau. While it was better it was far from perfect. 5. Frayed robes 6. The common area carpets could use replacing-as could all the ships carpet and the comments thought the furniture looked aged. This ship is only 4 years old but looks 20. 7. What’s up with the thrusters?? We cruise a lot (9 in 14 months) and we have NEVER been so shaken awake at 8 am on 2 mornings as from the severe vibration when pushing into a dock. 8. Staff should clear prime window tables so others may use them. The dining room had a habit of saying none available instead of cleaning them right away—everyone wants a window seat so prepare for cleaning. 9.Wine menu expensive and not that good-We had a $55 bottle of Red Zin and it got worse as it breathed. Thought it was me but the guy next to me smelled it and didn’t even want to taste it. 10. We were the only couple told to finish eating and leave the buffet because it was closing while there were still people in the buffet line waiting to get food. There were some positives. The breakfast menu in the dining room is the best ever. The Red Ginger restaurant is superb. There were several crew members/servers who provided outstanding service. But the negatives still out way any positive. We have been on 9 cruises/3 different cruise lines in the last year and have enjoyed every one of them. Oceania is definitely not included in this group.They breached their contract to furnish a superior upgraded “luxury “ cruise failing to do so in many ways. It is sad to say that we have never wanted to leave a ship as much as we did when we hit the gangway to get off in Miami. We would have left in Nassau were we able to get our money back. Read Less
Sail Date February 2016
This was a follow on cruise from two previous cruises affected by Noro virus. This was my 15th cruise on a variety of cruise lines but my first on Oceania. We took this cruise on the recommendation of a relative who had previous ... Read More
This was a follow on cruise from two previous cruises affected by Noro virus. This was my 15th cruise on a variety of cruise lines but my first on Oceania. We took this cruise on the recommendation of a relative who had previous experience with Oceania and liked the line a lot. Their recommendation said " while " pricier than others the food is spectacular". Sad to say this was the worst of our 15 cruises and the so called great service does not compare with our trips on Regent, Celebrity and even Holland America. While some reviewers act as apologists for Oceania by claiming "nor virus can happen on any cruise"; there is no doubt that poor handling and communications of the crisis worsened the experience for almost ever objective traveller. To start with the communications were terrible. There was no advance notice from Oceania staff at our hotel who acted as if all was well. Next on arrival at the ship there was a major delay in boarding as the company provided busses to a shopping centre to pass time. When asked what the problem was we were told "there are issues". This was a lame attempt to diffuse the issue in spite of the fact that a letter had been sent to travel agents a few days earlier. Upon boarding there were further delays as the staterooms were not available for hours. When rooms were finally available they were not made up fully, lacked soap, shampoo another items. The room had not been properly vacuumed or cleaned. It was clear that am major undertaking under CDC supervision had taken place to ensure the trip was not cancelled.This ship should not have left port until it was fully scrubbed and cleared instead of doing it on the fly. Clearly a decision that put revenue ahead of customer satisfaction and value fro the price paid. It took four days to get the ship cleaned. It appeared that 15 % if the crew wandered around with disinfectant wiping down anything that did not move. This only made the task of customer service more difficult for the depleted crew members still doing their job. The sticky surfaces on tables, chairs and anything else made it very difficult to even think that the food was great. It took five days before the restrictions were lifted and salt shakers could appear on the tables. Compared to Regent ( Higher price but all inclusive) or Celebrity Aqua class ( priced a lot lower) the food was average to poor and the service average. The crew was clearly stressed and we saw numerous disagreements and testy interchanges amongst crew members. The captain appeared to go AWOL as he was not seen or heard except for the daily noon update and the special dinners with multi trip Oceania Alumni. As an example of how poorly they handled the crisis when the ship had to divert to disembark a passenger with a serious health issue no announcement was made that it had nothing to do with the Noro problem. This led to significant speculation that the ship was in trouble again. While we did not come down with the virus we did experience sickness and stomach issue fro most of the cruise. I suspect it was caused by the chemicals use because as the second day after we left the ship the pains disappeared. The crew tried to do their best under difficult circumstances but there were very few smiles and a lot of complaining. The specialty restaurants were hit and miss. Some were good and others poor. Food was average and service hit and miss. On cruises we usually choose to sit at tables with others so we can meet new people and share experiences. After five days we chose to eat most of our meals alone because we could no longer take the negativity. The cruise line tried to satisfy the anger by holding an open bar for 2 hours as an apology gift. This was far short of what they should have done and needed to do. Most people on board agreed that the cruise ship never should have left the port. A refund of 50% of the value should have been returned to all passengers because this was not the service or the quality people had paid for and expected. The company should appreciate that they have damaged their brand with not only the passengers on board who felt cheated but also with their hundreds of friends to whom the story and experience was shared with upon return. ( For example my email to friends asking how our vacation went had the headline : CRUISE FROM HELL ... WORST VACATION EVER) It is highly unlikely that most new cruisers, or first time cruisers will ever give Oceania another try. Shore excursions were compatible with other lines but somewhat pricier. Some excursions were missed because of stomach issue noted above from the chemicals on the tables. In St parts when my wife bought goods at a local store the sales lady commented : "Oh you are from the sick ship": Clearly she had heard the horror stories as well. The entertainment varied from very good to amateurish. The comedian was truly outstanding and offered a good escape from the terrible experience on the ship. The singer soloist who had appeared in the "love Boat " series many years ago was ver good and a pleasant surprise. The cast of dancers paying tributes to broadway and tribute to the music of was amateurish and singing off key most of the time. In fact I heard a passenger chiding his wife that they should have taken an aisle seat so they could escape. Another passenger was heard to sat he "heard better singing from drunken salarymen in a Japanese Karaoke bar." Needless to say we did not go to their other shows. Disembarkation was confused and hectic. I suspect that was because people could not wait to leave the ship and head home. I found it ironic that passengers paid hefty prices for a vacation cruise that did not meet the promises and or their expectations were anxious to go home and rest. Summary: All in all a terrible experience that left a bad taste. A feeling that profit and revenue took precedence over service and value for the fare paid. Read Less
Sail Date February 2016
Have to say. OCEANIA, honestly made our holiday " the holiday from hell..." Understand the NORO outbreak & the measures taken to help. At any time did they do try to make our life more comfortable or help. No staff. ... Read More
Have to say. OCEANIA, honestly made our holiday " the holiday from hell..." Understand the NORO outbreak & the measures taken to help. At any time did they do try to make our life more comfortable or help. No staff. to busy applying wet chemicals, no Concierge lounges, no cooking class, no art classes, no gym class.. try 15 min for a cup of coffee then another 15 for the staff to return with cream, so you need to start over again..so you can imagine all the other services Cabin service was delayed, They were to busy washing wall.. Canyon Ranch manager fumigating the walls.. Nice sight when your thinking of enjoying a day in spa.. If your going to apply this, then bring more staff on.. Food service was a joke... Hate at dinner or place settings? you needed to trip someone.. First time ever, I bought liquor & snacks for the cabin. Easier then dealing with this floating science lab& MIA staff staff had gloves & mask's. Never once were we asked? Wonder, if they kept saying the chemical applied was safe? why were they wearing these??? makes me wonder. best was to come in St. Marteen, the local health authority said, we could not leave the ship, finally after hours of delay we could. Only to come back to the Captains announcement he decided to go back to MIAMI and cut the cruise short for our health.. (was not the captains decision, it was the CDC) sailing get back ASAP.along with the Port of Nassau saying we could not come ashore. Then to come back to all land staff,customs agents, ports etc.. wearing masks again..as we were leopards, transferred to numerous hotels .. for the balance of our stay. So I ask is 25% refund enough? 1) no ammenties 2) cruise was bad from the start from the previous cruise outbreak, 3) no service? 4) no additional services 5) being exposed to chemicals daily? 6) every day was something else take away? 7)trip cut by 30% 8) hotel stay only paying for breakfast, not other meals as they should as if we were on board the ship? 9) no staff to busy cleaning.. In closing, i do understand the health & reasons why this was being done.. I have no problem with this. I do have have a problem, they did nothing to accommodate us during the time on board, help us or compensate the passengers... 25% is more a insult.. again... Read Less
Sail Date February 2016
If you want pre-frozen food served by surly staff who lack product knowledge and appear to have had little or no training, then this is the cruise for you. If second rate "entertainment" is your delight you'll be right at ... Read More
If you want pre-frozen food served by surly staff who lack product knowledge and appear to have had little or no training, then this is the cruise for you. If second rate "entertainment" is your delight you'll be right at home here. From embarkation to disembarking it was a disorganised disaster. In 22 years of cruising we have never had such a poor cruise experience. We were expecting a gourmet delight. We got mediocre food often undercooked(suckling pig and chicken), puddings still frozen in the middle, very poor choice of sugar free options-I know cinnamon is good for diabetics but for it to be the only flavour of no sugar added ice-cream for the whole cruise is not good. The afternoon tea was a joke-a lot of fuss about nothing. The GDR was disorganised-we'd finished our food before the baked potato arrived-no comment from the wait staff. On the 2nd night we gave it another try-ended up wandering round the room following a young man who didnot know what his instruction from the maitre d' had been. The lobster was cooked to cotton wool consistency. It is the only cruise we have ever been on where the waiter didnot ask "was there a problem?"/ "was it not to your taste?"---"can I bring you an alternative?" After that, on the nights we didn't go to one of the "speciality"restaurants we used the Terrace Grill/buffet. We don't go on a cruise or indeed any hotel based holiday to wait on ourselves but had no choice. The speciality restaurants were like the curate's egg--good in parts. Not what we expected given the hype surrounding the food. Red Ginger had the most pleasant staff and the food was mostly o.k. Jaques was our best experience and came closest to what we thought the whole cruise would be. Toscana got off to a bad start when we were the second couple to be told "you're early" by the maitre d',this despite the fact that we were actually 3 minutes past our allocated 20:30 slot. None of us liked being told "sit over there we won't be long!" The Polo Grill was a joke. We were on a table for 6 with 2 other couples not known to us.The company was delightful but the rest was very poor. Two people chose the Roast ham and aged mature cheddar cheese salad with a tomato dressing.We got a sprig of lettuce to one side, a few thin slices of tasteless tomato under a mound of poor quality red cheese with some bits of breakfast crispy bacon crumbled on top. Then the server came with what can only be described as tomato paste as the dressing. Both people left it after only a couple of bites and the lady who had ordered it as a double sized portion for her main course swiftly re-ordered an alternative. She described it as something the school canteen where she taught would give to the pupils at lunch! Another of our co-diners wanted the oysters without dressing only to be told that it wasn't possible because they came on board ready done as no fresh sea-food was allowed. Our suspicions were confirmed--Boil in the bag flash frozen ready meals! Even at the culinery experience classes participants were told that much of the food was flash frozen. By this time we were in fits of laughter as it was pointless saying anything. For crispy onion rings I got 3 donut sized rings of soggy batter which when pressed between the cutlery oozed grease. None of us could believe it. We laughed until tears rolled down our cheeks. On the final night we hosted a small pre dinner party in our suite before going to the Terrace with one of the couples from the Polo Grill-the others had a reservation in Jacques. Just when we thought we'd seen and heard it all, the waitress came to our table as we were having our first course with the instruction"get the rest of your food now because we'll be shutting in 15 minutes!" If you are a discerning diner used to the finer things in life please don't waste your money on this cruise.   Read Less
Sail Date February 2014
I have completed almost 70 cruises on all the major cruise lines and rate Oceania very poorly in the entertainment and shore excursion areas. The ship entertainment is very repetitive and of a low standard. The magician/comedian who was ... Read More
I have completed almost 70 cruises on all the major cruise lines and rate Oceania very poorly in the entertainment and shore excursion areas. The ship entertainment is very repetitive and of a low standard. The magician/comedian who was on stage 4 times during our 20 days would have starved if he was a street busker. The music entertainment is based around eastern block musicians who lack any character and generally play music which only 80 years or more old. The entertainment is of the lowest standard and the most boring. The shore excursions were not monitored by ship staff and left its guests to the mercy of operators who shortened the excursions and drove you mad about tips. Many of the buses were of poor quality and poorly maintained. The excursion staff seemed well trained to be rude, demeaning and specially selected to know absolutely nothing about the destinations, There is no chance of encountering anyone drunk on this ship. We were on the ship for 20 Days and were offered drink service twice on the pool deck. A five star ship as they rate themselves should be having more than one drink waiter on the pool deck. The drink prices are certainly dearer than any other competitor. The ship itself is excellent with excellent dining, however this ship lacks the feeling that anyone cares whether you are on board or not. I have never been so glad to get off a ship before. The concierge class is nothing but a con job. We had two cabins one in concierge and one not. There is absolutely no difference except for toiletries in the bathroom. The concierge lounge is too small and clearly only pretending to copy Holland Americas Neptune room. I completed the survey at the half way point as did the rest of my family and despite a very poor rating on a number of issues, no contact was made by the ships senor staff. I completed the end of cruise survey twice in the back to back cruise without a response from management. I cannot recommend the ship for anyone and remain disappointed one month after disembarking. Read Less
Sail Date January 2014
Having cruises with Oceania in the past we were really looking forward to cruising on the new ship. What a huge disappointment. We waited a year, to give them time to work out the kinks on the new ship. However, the kinks of a new ship ... Read More
Having cruises with Oceania in the past we were really looking forward to cruising on the new ship. What a huge disappointment. We waited a year, to give them time to work out the kinks on the new ship. However, the kinks of a new ship were not the problem, poor customer service was the issue. And this was not a training issue, this was a top down attitude problem. The staff had such disdain for the customers on the ship. They actually acted like we were bothering them by being on their boat. It was the strangest thing I have ever seen!!! The captain never greeted or ate with the customers. There was never a staff member at the plank to see us off each morning. The tours were a disorganized mess! After one or two most of us just canceled them. The internet didn't work at at. After almost a week they finally admitted that they didn't have the system properly set up. Our very poorly trained butler made our lives more complicated instead of less so. He was rude, said inappropriate things and was never there when we needed him. He was far from helpful. The staff seemed very unhappy. Everywhere you went on the ship fellow passengers were complaining. I have never heard so much complaining from people on vacation -- who were supposed to be relaxing and enjoying themselves. The only break from that was in the spa, which was well ran (by a different company) and the staff was happy and pleasant. I went there four times during the cruise just to get a break from the complaining and to be around happy people. The only truly good food on the ship was at Red Ginger. That was fabulous! When I wrote a detailed letter to Oceania to let them know -- it took months to get a response and they just said oh thanks for letting us know. Nothing else. What a joke. I will be sailing in the future with SilverSea and Seabourn where we have had wonderful cruises and excellent service. Read Less
Sail Date December 2011
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