Norwegian Cruise Reviews for Romantic to the Caribbean

We are platinum members, and this cruise was a nightmare. First, we always get a handicap room, since my husband is very unsteady and uses a walker. Upon arrival, we were booked a regular inside room, which, means the bathroom has a step up and a very small shower. Our agent assured us he booked us a handicap room. Went to guest services and no rooms were available. Entertainment was terrible! ...

I have cruised NCL many times and have been on the Jade before. Things have changed with this cruise line. Customer service was not good. Could not get a water bottle or even a pad of paper and pen for the room. Was told this was only available for full suites and above, we had a balcony suite. Terrible entertainment with no real production show. Food in there free restaurants was awful. Again ...

This was my first cruise on Norwegian, but my 16th cruise overall. It was my favorite! The crew were ALL friendly, enthusiastic and fun. The food was good, service great, and the activities fun. Shout out to Patrick and Bruno (entertainment,) the waiters and bartenders from Topsider, Edwin and his fellow coffee singer, and Miss Washy-Washy! We bought 8 vouchers for CruiseNext and can’t wait to ...

We love NCL; this was our fourth cruise with them. Started with a weather issue and Bermuda drop as a port; we did not find this out until we were in the check-in line. Not a problem, no one can control the weather! With this change, our itinerary was reversed from the original plan. NCL service is great and one of the reasons we love it; helpful staff, nice and clean public areas, pool, ...

Firstly…service was terrible. Fake smiles, eye rolling thinking I didn’t see. Could never find a waiter by pool area. Surprise charges on my bill and when asked to explain they seemed irritated that I ask. Saw my cabin steward twice. Room was never cleaned properly. Food was tasteless, and same most days. Drinks were mixed differently all the time. Some made with vodka when it should have ...

First time on Norwegian stayed in The Haven. Highly recommend staying in The Haven even though it is not adults only. The ship was very crowded. It happened to be spring break time and there were A LOT of kids. Norwegian seems to be advertising and promoting families with kids/teens. Choose your week carefully. The excursions were okay. The Jeep and Safari in Costa Maya was very misleading. ...

This was our first Norwegian Cruise. The smoking section is located in the middle of the ship next to the children’s pool, the buffet entrance, and the walkway to get around outside. You smell second hand smoke on the upper and lower decks around it. The casino is also smokey and located near the food areas and entrances to stores and restaurants. If you have a family, or just can’t stand second ...

First the good. Cabin Our room and support personnel were great. Now the so so. Internet very slow or would not load sites and server was down for a day only 9 real TV channels not related to the cruise. Previous cruise had for instance a movie channel, where you could search and view from a library of films. Not the case on this cruise. We partisipated in nightly entertainment in ...

Overpriced, over-crowded. Long wait for food, drinks, entertainment, elevators...most of our time felt wasted in line. Overall the whole experience felt like a marketing scheme, upcharge for everything, constantly trying to sell jewelry, art, another cruise, etc. If you enjoy coffee you'll be badly disappointed! Coffee at restaurants is average at best, the only specialty coffee is Starbucks, for ...

First off, the ship was way too crowded. You can't walk out of the stateroom without having to push people away. The main pool was literally more human than the actual water in the pool. The slides and ropes coarse were closed the whole time for some reason, and we were charged random daily fees that we didn't know about ($80 a day). Worst of all, we didn't even go to our last location because of ...