I filed the following complaint on September 10, 2022, and Princess won't answer. Something to think about when booking your next cruise with them.
Question or Comment:
1) The 1st night, security accused us of bringing marijuana and smoking it in our room.
2) I paid for the package with WiFi and only had service about 4 out of 16 days. I work remotely FT & was told I would have ...
We chose this cruise because one of us wanted to visit Greenland. The ship was sailing in fog.most of the time. It was cold so there was no pool time for everyone except a few polar bear club members. That made the rest of the ship more crowded. Finding seats at trivia and a few other events was tough. Even the theatre would be too full. The outside entertainment was sadly really poor. There were ...
Transfers from the airport to ship and return were disastrous. Embarkation was not organized website check in, then again, we had to enter the same information on our Medallion app. Once more at the embarkation desk, process was redundant besides time consuming. Medallions were not mailed out, so we had to go to another line to claim them. The accommodation was ok but with loud noise daily, I ...
We have not been on Princess for about 8 years and decided to do the Canada New England itinerary on the Caribbean Princess. She is definitely not the right ship to do that itinerary. It was cold and the decks were unusable which led to overcrowding inside. If the ship had had a covered pool at least we would have been able to spend some time outside.
When we joined the ship we were delayed ...
First cruise on Princess although we've sailed on other lines.We chose this cruise for ports of call and that there was only one day at sea. This was a medallion class ship although our medallions never worked, and although promised, were never replaced.
Pros:
Room was clean with good closet space.
Room steward was great
Project 5 band was awesome
Ship was updated and ...
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved ...
This was truly the cruise of a lifetime as far as the destination is considered. Greenland did not disappoint for one minute. The weather on this voyage could not have been any more perfect. So much so that I wanted to book this cruise for next year, but will not push my luck and be thankful for the amazing time spent in Greenland and Canada.
Let me just start by saying I am well aware that my ...
We chose this cruise because of the Greenland destinations. Greenland has almost no tourist infrastructure and traveling both to there and while there is difficult. We wanted to compare Greenland with Iceland.
The embarkation process was very smooth. I did notice they took our pictures twice, once at the service agent counter, and again three minutes later upon entering the ship. We had ...
If this had been my first Princess Cruise I would never go on another Princess Cruise. But it was our 8th Princess Cruise and we have 3 more booked. At this time we are undecided whether we will go on our booked future Princess cruises...
It all started with a cancelled EZ Air flight out of MSP 8/18, the day before the cruise. Princess isn't responsible for the Airline cancelling the flight ...
We asked for the traditional dining and got a table for 2 at the 8:00 pm seating. We ate there for a few nights and then chose to find an alternative dining room in which to eat. The service was so slow that we sat down at 8 pm and were not served our main course some nights until 9:15 pm. I bought the beverage package and asked for a Club Soda and my wife asked for an Iced Tea. We had to ask a ...