1. Home
  2. Cruise Reviews
  3. Caribbean Princess
We chose this cruise because of the Greenland destinations. Greenland has almost no tourist infrastructure and traveling both to there and while there is difficult. We wanted to compare Greenland with Iceland. The embarkation process was very smooth. I did notice they took our pictures twice, once at the service agent counter, and again three minutes later upon entering the ship. We had obtained our Medallions by mail prior to the cruise. Our balcony cabin was OK, and we noticed they had relocated the room TV to high in a corner instead of on the wall directly in front of the bed. That made it somewhat easier to navigate the narrow passage between the bed and the wall, but not as convenient to view. We liked storing suitcases under the bed. The large open closet area was nice. The bathroom was tiny tiny, as was the shower. But everything seemed to work, and we soon learned to leave a towel on the floor to keep it dry. But all was not rosy. First, the few pros: Food was OK- variety, quality, presentation, etc. Deserts, especially baked goods, uniformly taste a little "off", probably because there are few if any American trained chefs working on the ship. Open seating in the dining rooms was generally prompt. All the food service staff were aware of and knowledgeable about gluten free diet requirements, and very helpful in preparing gluten free versions of many menu items. Cabin service was simply great. Some of the many cons: The ship simply was not matched for the demographic profile of the passengers. There were basically no children on the ship, and average age was certainly in the 60's. The ship is a "newer" vintage, and recently remodeled to boot. But remodeling reduced or at best retained the size of common areas, using the space gained for more cabins. More passengers might enhance Princess's bottom line, but it made this ship CROWDED. The buffet area was always packed with people uncertain about their selections. This produced traffic jams within the food service areas. The seating areas were always generally full, resulting in lots of looking for space to sit while food cooled in your hands. Shows were OK, but finding seating for them was tedious. The theater only held 725 people, and generally only two showings were offered. Do the math. Roughly 1/2 of the people wanting to see shows were turned away. The non-answer provided by the smug cruise director responding to complaints was "go earlier". Princess made a delayed response to withering criticism by finally scheduling repeat matinee showings for some of the shows. There were few-to-none enrichment lectures. No lectures on Greenland culture, habitat or history. No lectures about upcoming ports. There is basically no tourist infrastructure yet in Greenland, so no opportunity to see anything inland. There are basically no interior roads. The few extraordinarily expensive excursions offered were limited to guided walking tours in town, or small boat trips up the fjords. The shortage of excursion space was exacerbated by Princess allowing Ships Officer's families preferred access, bumping paying customers who wanted a seat with a terse "sold-out, you should have booked your tour earlier" response. I'll give Princess sort of a pass on this because we didn't have high expectations going in. We did gain "bragging rights" in simply having set foot on Greenland soil. Tendering ashore is problem prone and slow, with delays getting from ship to shore approaching two hours at times. Many of the staff appeared to be simply going through the motions. But considering the conditions under which they serve, I can't blame them much for that. Non-theater entertainment was hit and miss, with some lounge shows bordering on terrible, and rewarded by large scale walkouts. The much ballyhooed "Medallion" (including Internet) needs some work. Internet is expensive and in the North Atlantic, very slow. Princess charged us for three drink services which we didn't make- which shouldn't be possible in a Medallion environment. The guest services agent we asked to reverse these charges clearly thought we were lying, and only reluctantly credited our account for the three services in dispute. There was universal dissatisfied grumbling about the cruise in virtually every conversation we overheard or participated in with fellow passengers. That cast a pall over the trip, and we probably won't use Princess again because of this stain. They could have done a heck of a lot better.

Princes Stubbed Its Toes On This One

Caribbean Princess Cruise Review by JimBob66

2 people found this helpful
Trip Details
We chose this cruise because of the Greenland destinations. Greenland has almost no tourist infrastructure and traveling both to there and while there is difficult. We wanted to compare Greenland with Iceland.

The embarkation process was very smooth. I did notice they took our pictures twice, once at the service agent counter, and again three minutes later upon entering the ship. We had obtained our Medallions by mail prior to the cruise.

Our balcony cabin was OK, and we noticed they had relocated the room TV to high in a corner instead of on the wall directly in front of the bed. That made it somewhat easier to navigate the narrow passage between the bed and the wall, but not as convenient to view. We liked storing suitcases under the bed. The large open closet area was nice. The bathroom was tiny tiny, as was the shower. But everything seemed to work, and we soon learned to leave a towel on the floor to keep it dry.

But all was not rosy. First, the few pros:

Food was OK- variety, quality, presentation, etc. Deserts, especially baked goods, uniformly taste a little "off", probably because there are few if any American trained chefs working on the ship.

Open seating in the dining rooms was generally prompt. All the food service staff were aware of and knowledgeable about gluten free diet requirements, and very helpful in preparing gluten free versions of many menu items.

Cabin service was simply great.

Some of the many cons:

The ship simply was not matched for the demographic profile of the passengers. There were basically no children on the ship, and average age was certainly in the 60's. The ship is a "newer" vintage, and recently remodeled to boot. But remodeling reduced or at best retained the size of common areas, using the space gained for more cabins. More passengers might enhance Princess's bottom line, but it made this ship CROWDED.

The buffet area was always packed with people uncertain about their selections. This produced traffic jams within the food service areas. The seating areas were always generally full, resulting in lots of looking for space to sit while food cooled in your hands.

Shows were OK, but finding seating for them was tedious. The theater only held 725 people, and generally only two showings were offered. Do the math. Roughly 1/2 of the people wanting to see shows were turned away. The non-answer provided by the smug cruise director responding to complaints was "go earlier". Princess made a delayed response to withering criticism by finally scheduling repeat matinee showings for some of the shows.

There were few-to-none enrichment lectures. No lectures on Greenland culture, habitat or history. No lectures about upcoming ports.

There is basically no tourist infrastructure yet in Greenland, so no opportunity to see anything inland. There are basically no interior roads. The few extraordinarily expensive excursions offered were limited to guided walking tours in town, or small boat trips up the fjords. The shortage of excursion space was exacerbated by Princess allowing Ships Officer's families preferred access, bumping paying customers who wanted a seat with a terse "sold-out, you should have booked your tour earlier" response. I'll give Princess sort of a pass on this because we didn't have high expectations going in. We did gain "bragging rights" in simply having set foot on Greenland soil. Tendering ashore is problem prone and slow, with delays getting from ship to shore approaching two hours at times.

Many of the staff appeared to be simply going through the motions. But considering the conditions under which they serve, I can't blame them much for that.

Non-theater entertainment was hit and miss, with some lounge shows bordering on terrible, and rewarded by large scale walkouts.

The much ballyhooed "Medallion" (including Internet) needs some work. Internet is expensive and in the North Atlantic, very slow. Princess charged us for three drink services which we didn't make- which shouldn't be possible in a Medallion environment. The guest services agent we asked to reverse these charges clearly thought we were lying, and only reluctantly credited our account for the three services in dispute.

There was universal dissatisfied grumbling about the cruise in virtually every conversation we overheard or participated in with fellow passengers. That cast a pall over the trip, and we probably won't use Princess again because of this stain. They could have done a heck of a lot better.
JimBob66’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Caribbean Princess price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews