We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved to be futile, I emailed Princess during the trip to complain and we finally got them day 3. Meanwhile, I had lined the floor with pool towels.
Day 4 we asked for our room cleaned. The steward (who we pre tipped in cash although we did opt to pay gratuities) made up our bed in the same sheets, they were wrinkled with hair in them. The bathroom had hair, the sink wasn't cleaned and the rug had not been vacuumed. I know because we removed the pool towels prior and some cookie crumbs were on the rug. They were still there. The soap on the sink was mashed into the pre formed counter top. There were tea ring stains on the desk. etc. The ship ran out of smoked salmon day 5. Even though they were in nova scotia! The hash browns are GREASY!! There was no lactose free food in the buffet, everything except cold cuts had milk, cream, cheese and butter. No dairy free desserts except jello. Later on, while we were in the disco, an employee entered our room without permission with our privacy notice on the door to bring us chocolate strawberries that neither of us could eat. All of our personal items were out in the room, our handbags, our jewelry, my computer was up and running, they entered and violated our privacy. Princess has changed from our 2 previous cruises with them. Floor supervisor was nasty. When customer service called to ask why we were not happy. She said she was sorry we did not appreciate the gift of strawberries.
They still don't get that it wasn't the strawberries we were mad at, it was the violation of privacy, oh and yes, the dirty room.
The cabin floor rugs are stained, dirty and out dated.
The bunk beds over our heads facings were dirty and stained with food.
The bunk beds were low, so getting out of bed, we hit our heads a few times before we could navigate how to get up without getting a concussion.
You only get 1 hard soap, it disintegrates quickly.
Some of the towels are worn so we had to get ones with a little more nap.
Steward said he could not see and blamed his thick glasses for not cleaning our room.
Floor supervisor was nasty, like an evil disney character. He did not believe anything we said.
Room smelled of smoke from 2 cabins away. Smoke travels through vents.
We both came home with head colds. Bring lysol spray with you. we forgot to.
Embarking was easy.