1 Naples Fitness Cruise Reviews

Firstly I wished I found this website before i booked!!!! Wow we have been on many a Royal Caribbean cruises in the past, but we booked this after watching a very luxurious video on MSC website. We thought that this was going to be ... Read More
Firstly I wished I found this website before i booked!!!! Wow we have been on many a Royal Caribbean cruises in the past, but we booked this after watching a very luxurious video on MSC website. We thought that this was going to be opelent, luxurious, classy and extravagant cruise seeing as that's what the video to us. Having paid alot more then we usually would, treating ourself to a jacuzzi room and we were told drinks were all in we were so excited. We were wrong our cruise company got it wrong apparently we didn't have the deluxe package for drinks of course that's started us off badly having to pay the extra €198 each. That way my husband could have a better choice of beers and I could have more options of cocktails and s baileys. What a disapointmet, yes the ship is beautiful but lacking what in my book is no1 customer service. We have never felt so unwelcome alone and miserable by the way we were treated on this ship we my husband and I couldn't wait to get off. All the staff were miserable no one would look at you or ask if you needed anything or help. There was never a good morning or evening nothing. No one is ever made to wash their hands when going into the restaurants,it's disgusting no wonder theses ships get poorly. It's a health risk. This is a must why do they no take this on. Royal Caribbean make everyone who enters resturaunts to wash their hands someone stands there. The food was boring every night in the dining room, the same food just a different flavour. The 4 nights we did eat here at golden sands we waited over 2 hours for 2 courses. Seeing as it was all luke warm or cold and waited so long we did the buffet a couple of nights this wasn't much better pizza and chips.....again samey every night too. We had a rude waiter when we asked once if someone could clear our plates because they had been sat there for half an hour we were told no... I thought he was joking actually he wasn't. I have never in all the cruises I have been on have such bad attitude, rude argumentative, unapproachable customer service like it. Including receptionist, waiting staff, bar staff pool attendants every one was the same... what is that about? why is everybody the same. It made us feel awful, the boat had no life or soul no happiness no life. Do not get excited about the formal night, was a waste of me taking my long dresses. Because actually they called it elegant night, I understand not everybody wants to get dressed up but my husband and I changed twice because thier elegant night was trainers,shorts,flipflops baseball caps and t shirts in the main dining. We were all sat so close to one another, we were on laps most of the time. Ice cream were very nice this we enjoyed for our dessert every night seeing as waiting for an ice cream in the restaurant always took 30 minutes and had melted. Except one day at the Panama pool I was put off when I saw hairs in it the coconut ice cream. The 3d simulator the bowling and zip line is at a fee, all other ships are always free when ever we've been on royal Caribbean.... wow you really should try taking your team and trying your competitors for cruising see how they do it The sun loungers are dangerous, as they kept collapsing with people on them. There's so much more to write. The very worse thing about this cruise is that before we went on this, all my family and i stupidly booked a once in a lifetime holiday cruise to Dubai and around the Emirates but it is on the spendida for December 28th. After reading reviews from that ship, on this site its like reading my own all the same thing. The terrible customer service, the awful food, even reading a cleaner using passangers toothbrushes to clean toilets!!!!! Oh my gosh I'm heartbroken as we will all lose the money if we cancel. So we have had to suck it up and still go. Read Less
Sail Date September 2018

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