I have just returned yesterday 18th November 2013 from a very disappointing seven night cruise on the Costa Serena. We were picked up from our hotel at 1100 and taken to Civitavecchia to board the ship. When we got there we were herded into a large shed and found out ship couldn't dock and had gone to Naples. No Costa staff told us anything, a woman got on our bus spoke only in Italian which resulted in a slanging match with the Italians on board, nobody either from Costa or the other passengers told the number of English on board anything, not a good start.
When we reached Naples it was raining, there were no porters to take our cases, it was like a rugby scum not very good after over five hour trip. Cannot blame Costa for weather but their lack of communication to the English was very poor.
Check in, again a shambles two desks open for over a hundred passengers.
The cabin was adequate.