We choose this cruise due to travel dates and destinations.
However if I’d known the minimal standard of this ship I would of seemed alternative options.
On embarking it was chaos it clearly states on boarding papers that it commences at 11.30am. However didn’t get on board till 2.30pm. No crew took charge provided any updates.
On board it clearly states where smoking is allowed and ...
Disappointed with MSC and state of cabin. Asked steward to bleach shower floor as covered in mould but he said it was a problem with the grout. Looked and smelled like mould and needed a good scrub.
They also definitely need more staff to serve in bars and to clear tables. Tables are always left with plates and food and you have to call the staff over to clean your table.
Was told in one ...
- Embarkation and disembarkation were normally late and very bad organised creating chaotic moments. Nobody gave us proper information or answers to our demands.
- Food on the buffet were always the same, not very good quality. The bar service took a very long time to serve drinks when you tried so. You'd rather go to take it yourselve if you want to have something to drink while eating... ...
We chose this cruise for a family reunion, with 14 people coming in from 4 different countries across 3 continents. The embarkation process was smooth and we were able to go to the buffet and seat ourselves right away. However, within the first day, the bathroom in one of our staterooms was clogged right away, and did not get fixed for over 48 hours. Even worse, this was grandma's room - so ...
Have you ever been to a buffet where the labels are in place, promising tasty treats and then you find that all the food is already gone? That is how this MSC cruise felt in most respects. There is definitely potential and in better hands this could be a great cruise, but MSC and its employees just turns this into a bad experience.
Embarkation in Venice was slow. There is a shuttle bus from ...
From the beginning things were terrible. Our cruise cards were not correct. We had the drink package and they put it on the card wrong. So we had to go the guest services to correct all three cabins cards. Then you have to wait in line to activate your card with a credit card. Why not do this at embarkation like other cruise lines. Cabin bed was not put together like on reservation. Another ...
Ship was clean. Pools were fine. Hot tubs were almost always full with a life guard enforcing a time limit and line policy for hot tubs. We upgraded to the fantastica service because we wanted free room service. After we got on board, we found out that is not how it works. Normally, they charge for both food and service as separate line items on your bill. If you pay the up front cost, they don't ...
We have recently returned from the MSC Musica repositioning cruise from Durban South Africa to Venice. We have cruised with MSC previously so are perfectly aware of some of their 'foibles'. The main reason we chose this cruise was for the wonderful itinerary - we visited Reunion, Mauritius, The Seychelles, Aqaba, Suez Canal Transit, Katakolon, Kotor & Split.
We had hoped that over the years ...
My first cruise , so wanted a short "try it out" type holiday.Embarkation, was a nightmare , 31/2 hours of queueing to get on board and very little information as to what to do and where to go next.
The ship itself was ok, though lacked the grandeur of MSCs larger ships, Our cabin, an ocean view fantastica, was very nice , clean and roomy enough for the two of us, well equipped and ...
I chose this cruise because it was suggested by our travel agent in the USA. We truly regret not having read the reviews of this cruise ship before our trip. The ship is the oldest of the fleet. Common areas are remodeled but the rooms (at least our inside cabin), were old. The ship is not that big so there are not that many amenities. Theatre performances are average. Variety of music is OK ...